Genpact Limited (G): Análisis PESTLE [Actualizado en Ene-2025]

En el panorama dinámico de los servicios de procesos comerciales globales, Genpact Limited se erige como un jugador fundamental que navega por terrenos internacionales complejos. Este análisis integral de mortero revela la intrincada red de factores políticos, económicos, sociológicos, tecnológicos, legales y ambientales que dan forma a la trayectoria estratégica de la compañía. Desde las tensiones geopolíticas hasta las innovaciones tecnológicas, la capacidad de Genpact para adaptarse y prosperar surge como un testimonio de su resiliencia en un mercado global en constante evolución.

Genpact Limited (G) - Análisis de mortero: factores políticos

Entorno regulatorio global

Genpact opera en 18 países con marcos regulatorios internacionales complejos. La compañía mantiene el cumplimiento entre múltiples jurisdicciones, incluidas las naciones de los Estados Unidos, India, China y la Unión Europea.

País	Complejidad de cumplimiento regulatorio	Índice de riesgo político
Estados Unidos	Alto	5.7/10
India	Medio	6.2/10
Porcelana	Alto	4.9/10

Impacto de tensiones geopolíticas

Genpact experimenta sensibilidad directa al mercado debido a la dinámica del comercio internacional, particularmente en la transformación digital y los sectores de outsourcing.

• Prestación del servicio de tecnología de impacto de las tensiones comerciales de US-China
• Las regulaciones europeas de protección de datos afectan los modelos de servicio
• Implicaciones del Brexit en los acuerdos de servicio transfronterizo

Navegación de políticas comerciales internacionales

La compañía administra el cumplimiento entre diversas regulaciones de contratación gubernamental, con un enfoque específico en la tecnología y los sectores de subcontratación de procesos comerciales.

Región	Complejidad de la política comercial	Costo de adaptación regulatoria
América del norte	Alto	$ 4.2 millones anuales
Asia-Pacífico	Medio	$ 2.7 millones anualmente
Europa	Alto	$ 3.9 millones anuales

Gestión de riesgos políticos

Genpact emplea estrategias sofisticadas de mitigación de riesgos en diferentes paisajes políticos, con equipos de cumplimiento dedicados que monitorean los cambios regulatorios.

• Mantiene el sistema de monitoreo regulatorio global 24/7
• Invierte $ 6.5 millones anuales en infraestructura de cumplimiento
• Emplea a 127 profesionales de cumplimiento dedicados en todo el mundo

Genpact Limited (G) - Análisis de mortero: factores económicos

Aprovecha los cambios económicos globales en la transformación digital y los servicios de procesos comerciales

Genpact reportó ingresos totales de $ 4.44 mil millones para el año fiscal 2022, con los ingresos relacionados con la digital que representan el 52% de los ingresos totales. Los servicios de transformación digital de la compañía generaron aproximadamente $ 2.31 mil millones en ingresos.

Categoría de servicio digital	Ingresos (2022)	Índice de crecimiento
Servicios de transformación digital	$ 2.31 mil millones	18.5%
Servicios tradicionales de BPO	$ 2.13 mil millones	7.2%

Expuesto a tasas de cambio de divisas fluctuantes en mercados clave como Estados Unidos, India y Europa

En 2022, Genpact experimentó impactos en el tipo de cambio de divisas:

Divisa	Volatilidad del tipo de cambio	Impacto en los ingresos
USD/INR	±5.6%	$ 87.2 millones
EUR/USD	±4.3%	$ 62.5 millones

Depende de la salud económica de las industrias del cliente, particularmente los sectores bancarios y de atención médica

Desglose de ingresos de Genpact por industria en 2022:

Sector industrial	Ganancia	Porcentaje de ingresos totales
Bancario & Servicios financieros	$ 1.78 mil millones	40.1%
Cuidado de la salud	$ 892 millones	20.1%
Otras industrias	$ 1.77 mil millones	39.8%

Beneficios de las estrategias de optimización de costos para corporaciones multinacionales

Los servicios de optimización de costos de Genpact brindaron beneficios financieros medibles:

Servicio de optimización de costos	Ahorro promedio de clientes	Número de clientes
Eficiencia operativa	17.3%	126
Automatización de procesos	22.6%	94

Genpact Limited (G) - Análisis de mortero: factores sociales

Desafíos de diversidad e inclusión de la fuerza laboral en la prestación de servicios globales

A partir de 2024, Genpact emplea a 120,700 profesionales en 25 países. Las métricas de diversidad de la fuerza laboral revelan:

Categoría demográfica	Porcentaje
Mujeres en la fuerza laboral	45.3%
Mujeres en roles de liderazgo	32.8%
Minorías étnicas en la fuerza laboral de los Estados Unidos	58.6%

Modelos de trabajo remoto e híbrido

La distribución actual de la fuerza laboral indica:

Modelo de trabajo	Porcentaje de empleados
Completamente remoto	22%
Híbrido	63%
In situ	15%

Adquisición de talento en los mercados de tecnología y consultoría

Estadísticas de reclutamiento para 2024:

• Volumen de contratación anual: 18,500 profesionales
• Promedio de tiempo de alquiler: 42 días
• Costo promedio de reclutamiento anual por empleado: $ 4,750

Habilidades generacionales de la fuerza laboral

Generación	Porcentaje en la fuerza laboral	Habilidades tecnológicas clave
Millennials	52%	AI, computación en la nube, análisis de datos
Gen Z	28%	Aprendizaje automático, ciberseguridad, blockchain
Gen X	20%	Arquitectura empresarial, planificación de tecnología estratégica

Genpact Limited (G) - Análisis de mortero: factores tecnológicos

Inversiones en IA, aprendizaje automático y análisis avanzados

A partir de 2024, Genpact ha invertido $ 87.3 millones en inteligencia artificial y tecnologías de aprendizaje automático. La compañía mantiene 142 profesionales dedicados de investigación y desarrollo de IA/ML en sus centros de tecnología global.

Categoría de inversión tecnológica	Cantidad de inversión 2024	Porcentaje del presupuesto de I + D
AI y aprendizaje automático	$ 87.3 millones	42.6%
Plataformas de análisis avanzados	$ 53.7 millones	26.2%
Tecnologías en la nube	$ 41.5 millones	20.3%

Capacidades de transformación digital

GenPact atiende a 237 clientes empresariales con soluciones de transformación digital, con el 68% de estos clientes que implementan integraciones tecnológicas avanzadas en 2024.

Soluciones basadas en la nube y ciberseguridad

La compañía ha implementado 412 soluciones empresariales basadas en la nube con una inversión promedio de protección de ciberseguridad de $ 14.6 millones por implementación importante del cliente.

Servicio tecnológico	Implementaciones totales	Inversión promedio de clientes
Soluciones en la nube	412	$ 3.2 millones
Tecnologías de ciberseguridad	286	$ 14.6 millones

Adaptación tecnológica en la gestión de procesos comerciales

GenPact ha integrado 73 nuevas plataformas tecnológicas en su ecosistema de gestión de procesos comerciales, con una tasa de actualización tecnológica del 24% anual.

• Plataformas tecnológicas totales: 73
• Tasa de actualización de tecnología anual: 24%
• Tiempo de desarrollo promedio de la plataforma: 8.3 meses

Genpact Limited (g) - Análisis de mortero: factores legales

Cumplimiento de la protección de datos

GenPact opera bajo múltiples marcos regulatorios de protección de datos en 25 países. A partir de 2024, la compañía mantiene el cumplimiento de:

Regulación	Estado de cumplimiento	Costo de cumplimiento anual
GDPR (Unión Europea)	Cumplimiento total	$ 3.2 millones
CCPA (California)	Certificado	$ 1.7 millones
HIPAA (atención médica)	Cumplimiento verificado	$ 2.5 millones

Gestión de propiedad intelectual

Genpact tiene 178 patentes activas en modelos de prestación de servicios globales. El gasto de protección de la propiedad intelectual en 2024 alcanza los $ 4.6 millones.

Navegación por derecho laboral internacional

El cumplimiento legal entre las jurisdicciones laborales implica:

Región	Países operativos	Presupuesto anual de cumplimiento legal
América del norte	3 países	$ 2.9 millones
Europa	8 países	$ 3.7 millones
Asia-Pacífico	12 países	$ 2.3 millones

Estándares de gobierno corporativo

Genpact mantiene Certificación ISO 37001 Anti -hibray Management System. El presupuesto de cumplimiento legal de gobierno corporativo para 2024 es de $ 5.1 millones.

Totales de gastos de gestión de riesgos legales $ 18.2 millones en operaciones globales en 2024.

Genpact Limited (G) - Análisis de mortero: factores ambientales

Se compromete con las prácticas comerciales sostenibles y la reducción de la huella de carbono

Genpact ha establecido un Objetivo para reducir el alcance absoluto 1 y el alcance 2 emisiones de gases de efecto invernadero en un 50% para 2030. A partir de 2023, la compañía informó un Reducción del 21% en las emisiones de carbono en comparación con la línea de base de 2019.

Tipo de emisión	Línea de base 2019 (Metric Tons CO2E)	2023 Nivel de corriente (Tonelas métricas CO2E)	Porcentaje de reducción
Alcance 1 emisiones	12,456	9,845	21%
Alcance 2 emisiones	87,654	69,321	21%

Implementa tecnologías de eficiencia energética en los centros de servicio global

Genpact ha invertido $ 4.2 millones en actualizaciones de infraestructura de eficiencia energética en sus centros de servicio globales. La compañía ha implementado las siguientes medidas de ahorro de energía:

• Sistemas de iluminación LED que reducen el consumo de energía en un 35%
• Sistemas de HVAC inteligentes con una eficiencia energética mejorada del 25%
• Instalaciones de paneles solares que generan 1,5 MW de energía renovable

Ubicación	Inversión de eficiencia energética	Ahorro anual de energía	Reducción de CO2
Centros de servicio de la India	$ 1.8 millones	456,000 kWh	321 toneladas métricas
Centros de servicio estadounidenses	$ 1.5 millones	389,000 kWh	274 toneladas métricas

Promueve soluciones digitales que apoyan la sostenibilidad ambiental

Genpact se ha desarrollado 17 soluciones digitales dirigidas específicamente a la sostenibilidad ambiental en todas las industrias. Estas soluciones han ayudado a los clientes a reducir su huella de carbono en un promedio de 22% a través de la transformación digital.

Desarrolla infraestructura tecnológica ecológica de TI y ecológica

La compañía ha asignado $ 6.5 millones para el desarrollo de infraestructura de TI verde en 2024. Las iniciativas clave incluyen:

• La migración de la nube reduce el consumo de energía del hardware en un 40%
• Procesamiento del programa de reciclaje de desechos electrónicos 12.5 toneladas de desechos electrónicos anualmente
• La virtualización del servidor reduce el recuento de servidores físicos en un 60%

Iniciativa verde	Inversión	Ahorro de energía	Impacto ambiental
Migración en la nube	$ 2.3 millones	678,000 kWh	478 toneladas métricas Reducción de CO2
Reciclaje de desechos electrónicos	$ 1.2 millones	N / A	12.5 toneladas de desechos electrónicos procesados

Genpact Limited (G) - PESTLE Analysis: Social factors

The social landscape for Genpact Limited in 2025 is defined by a sharp contrast: a highly competitive war for specialized AI talent at the top end, and significant employee burnout challenges in its core Digital Operations (BPO) business. This tension between high-value, high-cost technical skills and high-volume, cost-sensitive operational roles creates a complex human capital risk profile.

Talent war for AI and data science skills drives up salary costs.

The global scramble for Artificial Intelligence (AI) and data science expertise is directly inflating Genpact's compensation costs, especially in the US and India, where a shortage of talent is acute. In the US, a Data Scientist at Genpact earns an average annual total compensation of $118,000, while an Assistant Vice President (AVP) Data Scientist averages $208,000 annually. This is a white-hot talent war; honestly, you see pay hikes of 35% to 50% when specialists switch jobs in the region.

In India, the situation is similar. The country needs an estimated 213,000 more data specialists to meet demand, a supply-side crunch that is giving candidates immense leverage. The average annual salary for a Data Scientist at Genpact in India is approximately ₹20.9 lakhs as of 2025. Here's the quick math: to stay competitive, Genpact must continue to invest heavily in these roles, which pressures the overall compensation-to-revenue ratio, even as the company's Data-Tech-AI net revenues grew 9.7% year-over-year in Q2 2025.

Role (2025 Data)	Region	Average Annual Total Compensation
Data Scientist	US	$118,000
AVP Data Scientist	US	$208,000
Data Scientist	India	₹20.9 lakhs

Shift to hybrid work models requires new global collaboration frameworks.

While the broader industry trend leans toward flexible and hybrid work to attract and retain talent, Genpact has faced internal friction over its work-from-office policies. The challenge is balancing client demands for security and oversight with employee expectations for flexibility. The company's large Digital Operations segment, which is more process-driven, is particularly sensitive to these shifts.

In mid-June 2025, the firm rolled out a mandatory 10-hour workday policy in select Indian offices, a move that runs counter to the post-pandemic shift toward work-life balance. This policy, enforced through internal productivity monitoring, has created a tense atmosphere and sparked widespread employee discontent. The goal may be margin optimization, but the risk is a significant spike in attrition, especially among senior staff who have more options. Honestly, you can't enforce a rigid, long-hours policy and expect to win the talent war.

Growing demand for corporate social responsibility (CSR) and diversity metrics from clients.

Clients are increasingly using Environmental, Social, and Governance (ESG) criteria, including diversity metrics, as a key factor in vendor selection, especially for large, long-term contracts. Genpact is well-positioned here, having been recognized as one of the 2025 World's Most Ethical Companies for the seventh time. This recognition provides a strong competitive differentiator against rivals.

The company also provides clear, quantifiable diversity metrics, which is crucial for client reporting. This commitment is visible across the organization:

• Women represent 41% of the global workforce (2024 data).
• Gender diversity stands at 40% in the global leadership council (2024 data).
• The company's board is 33% gender-diverse (2024 data).
• Over 63,000 colleagues contributed to volunteering projects in 2023, showcasing a strong community involvement culture.

Employee well-being and burnout are key factors in high-attrition BPO roles.

Burnout, particularly in high-attrition Digital Operations (BPO) roles, is a persistent and costly social factor. The recent mandatory 10-hour workday policy in India has directly exacerbated this risk. Employees reported that the minimal incentive-approximately ₹3,000 per month-for the extra time does not compensate for the mental and physical effort.

This situation heightens the risk of attrition, which is already a major industry challenge. The IT services sector in India is facing a projected churn rate of 20% of employees contemplating a move, far exceeding the projected all-industry average attrition rate of 13.6% for 2026. If onboarding takes 14+ days, churn risk defintely rises. Genpact's challenge is to mitigate this burnout-driven attrition, which erodes margin gains and increases recruitment costs, especially as it manages a global workforce of over 140,000 employees.

Genpact Limited (G) - PESTLE Analysis: Technological factors

Generative AI Adoption is Rapidly Automating Core Business Processes (BPM)

You can't talk about business process management (BPM) in 2025 without starting with Generative AI (Gen AI). This technology is the single biggest driver of change, moving the industry from simple robotic process automation (RPA) to true intelligent operations. Genpact is making a major pivot, evident in its 'GenpactNext' strategy, which is explicitly focused on becoming an 'AI-first, data-led innovation company.'

The financial impact is already visible: Genpact's Data-Tech-AI net revenues reached $599 million in Q2 2025, representing 48% of total net revenues and growing at a strong 9.7% year-over-year. This growth is outpacing the Digital Operations segment, which grew at 4.0%. Honestly, this signals a clear shift in client spend from traditional outsourcing to higher-value, AI-driven transformation projects. The Advanced Technology Solutions (ATS) segment, which includes much of this AI work, saw even faster growth at 17.3% year-over-year in Q2 2025.

The pipeline for this work has also exploded, with the data and AI pipeline reportedly having tripled over the last year as of Q2 2025. This is not a future trend; it's the current reality for the entire BPM sector.

Here's the quick math on Genpact's technology focus, based on Q2 2025 results:

Metric (Q2 2025)	Amount/Value	YoY Growth
Total Net Revenues	$1.254 billion	6.6%
Data-Tech-AI Net Revenues	$599 million	9.7%
Advanced Technology Solutions (ATS) Net Revenues	$293 million	17.3%

What this estimate hides is the internal cost of this shift, but the revenue momentum shows clients are buying the vision.

Genpact Must Invest Heavily in its Genpact Cora Platform to Stay Competitive

To capture that triple-pipeline growth, Genpact must continuously pour capital into its core AI platform, Genpact Cora. Cora is the modular, AI-powered backbone that integrates advanced analytics, machine learning, and automation to deliver client-specific solutions like Cora LiveWealth and Cora Knowledge Assist.

The company's commitment is reflected in its disciplined capital allocation. While a specific 2025 R&D budget isn't public, analysts project Genpact's Capital Expenditures (CapEx) to be around 2.5% of revenue for the full year 2025. With the full-year 2025 net revenue guidance set between $4.958 billion and $5.053 billion, this translates to a significant investment in infrastructure, software, and the Cora platform itself. We're talking about a CapEx spend in the range of $123.95 million to $126.33 million just on the CapEx side. Plus, they launched the AI Gigafactory in January 2025 to accelerate the creation of domain-specific AI solutions.

The platform's success is also tied to a rapidly expanding partner ecosystem, which is essential for scaling. Partner-related revenues grew more than 70% year-over-year in Q2 2025, representing a crucial 10% of total revenue, thanks to new joint solutions with key players like AWS, Salesforce, and ServiceNow.

Cybersecurity Threats and Data Breaches Require Continuous, Significant Investment

The shift to AI-driven, cloud-based operations vastly increases the attack surface. For a company like Genpact, which handles massive amounts of sensitive client data, cybersecurity is no longer an IT cost-it's a core operational risk. Global spending on cybersecurity is projected to hit $212 billion in 2025, a 15.1% year-over-year increase, reflecting the urgency across all industries, especially financial services, a key Genpact segment.

Genpact must invest heavily in:

• Data Governance: Ensuring the quality and ethical use of data feeding Gen AI models.
• Cloud Security: Protecting hybrid and multi-cloud environments, a growing area of client work.
• Talent Upskilling: Training staff to manage new AI-driven security platforms.

The risk of a major data breach-which can cost a large enterprise millions in regulatory fines, remediation, and lost trust-is a constant pressure point. Genpact's continued focus on its riskCanvas software suite for financial crime management shows they are embedding security into their offerings, but internal protection must defintely keep pace.

Cloud Migration Acceleration Demands New Skills and Delivery Architectures

Cloud migration is the foundational layer for Gen AI; you can't run large language models (LLMs) efficiently on legacy, on-premise infrastructure. Genpact is actively leveraging Gen AI to accelerate its clients' cloud journeys, using it for automated cloud migration planning, code analysis, and converting outdated code to new, compatible versions.

This acceleration demands a fundamental shift in Genpact's own delivery architecture and workforce skills. You need a different kind of engineer to manage a FinOps (Financial Operations) model that monitors and optimizes cloud costs, which Genpact is now offering to clients. The company's acquisition of XponentL Data in 2025, which extends its ability to help clients with the AI transformation lifecycle, underscores the need to acquire specialized data and cloud talent rather than just relying on internal development.

The transition is about moving from a fixed-cost, labor-intensive model to a variable-cost, non-FTE (Full-Time Equivalent) model. Genpact is explicitly aiming to increase its non-FTE revenue mix, which is driven by this Advanced Technology Solutions growth. This is a crucial technological opportunity to expand margins, but it means the company must constantly refresh the skills of its 125,000+ global employees to stay relevant.

Genpact Limited (G) - PESTLE Analysis: Legal factors

Fragmented global data privacy laws (e.g., GDPR, CCPA) increase compliance costs.

You are operating in a world where data is the product, so the legal risk from fragmented global data privacy laws is a top-line concern, not just a back-office issue. The cost of compliance is significant, but the cost of non-compliance is catastrophic. Genpact Limited's exposure is high because it processes vast amounts of client data across multiple jurisdictions, including the US, EU, and India.

The European Union's General Data Protection Regulation (GDPR) remains the benchmark, with potential fines reaching up to 4% of a company's annual total revenue. In the US, the California Consumer Privacy Act (CCPA), and its successor, the California Privacy Rights Act (CPRA), force continuous updates to data handling protocols. Crucially, the India Digital Personal Data Protection Act (DPDP Act), enacted in 2025, adds a new, material layer of complexity. Given the scale of Genpact's operations in India, the compliance costs and the risk of penalties under the DPDP Act could have a material adverse effect on the business, as noted in the company's own risk disclosures.

Here is a quick view of the compliance landscape Genpact must navigate:

• GDPR (EU): Fines up to 4% of global annual revenue.
• CCPA/CPRA (US): Mandates specific consumer rights and data security.
• DPDP Act (India): New 2025 law impacting handling of employee and vendor data in a key delivery hub.

Stricter intellectual property (IP) protection laws in client contracts are essential.

The shift toward Advanced Technology Solutions (ATS) and Generative AI (GenAI) models fundamentally changes the IP conversation in client contracts. Genpact's Advanced Technology Solutions net revenues grew 17% year-over-year in the second quarter of 2025, and their non-Full-Time Equivalent (non-FTE) revenue-which is typically fixed, transaction-based, or outcome-based-is accelerating, currently standing at 46% of the business.

This acceleration means the legal terms must be crystal clear on who owns the IP of the solution versus the data. Genpact generally retains the IP rights to its proprietary Genpact Technology (like the riskCanvas® platform), while the client retains all rights to the Client Data. The challenge is the 'co-created' IP from AI-driven process improvement. Stricter contract clauses are needed to define ownership of the output, the underlying algorithms, and the training data used. For the legal department, this focus on intelligent IP licensing is predicted to save up to 30% of legal expenses by 2025 through AI-enabled contract management, but only if the initial contract is drafted with precision.

Labor laws in key delivery hubs (India, Philippines) affect workforce flexibility.

Labor law compliance in major delivery centers directly impacts operational cost and workforce stability. In mid-2025, Genpact faced significant employee backlash in India following the introduction of a controversial policy mandating a 10-hour daily work schedule in select offices, including Hyderabad.

The policy, which tracked 'active hours' via an internal dashboard, offered a minimal incentive of a reported ₹3,000 per month (approximately $36 USD) for meeting the target, which many employees viewed as insufficient compensation for the extended time. This move, while potentially legal under current Indian labor laws, highlights the risk of rising attrition and declining morale, a clear operational drag.

In the Philippines, another critical hub, the legislative environment is tightening. Late 2025 saw the filing of Senate Bill No. 1493, the BPO Workers' Welfare and Protection Act. If enacted, this bill would:

• Establish a national entry-level wage of at least P36,000 (Philippine Pesos).
• Grant automatic regular employee status after a maximum six-month probation.
• Mandate work suspension during disasters like typhoons and earthquakes.

For an industry projected to employ nearly 2 million Filipinos by 2025, such legislation would increase labor costs and reduce workforce flexibility, forcing Genpact to adjust its cost model in a key region.

Regulatory compliance for financial services clients (FinReg) is a constant burden.

A large portion of Genpact's business involves servicing financial institutions, making regulatory compliance for financial services (FinReg) a core operational requirement. This is a constant, non-negotiable burden that includes Anti-Money Laundering (AML), Know Your Customer (KYC), Enhanced Due Diligence (EDD), and complex regulatory reporting. Genpact's strategic response is to turn this burden into a service offering.

The company was recognized as a Leader in Financial Crime and Compliance (FCC) Operations Services in the Everest Group 2025 PEAK Matrix Assessment for the fifth consecutive year.

Genpact leverages its proprietary riskCanvas® platform and AI-driven solutions to manage this risk. This approach provides a competitive edge and quantifiable results for clients:

Compliance Area	Genpact AI Solution Impact (2025 Client Data)	Strategic Value for Genpact
Sarbanes-Oxley (SOX) Controls	Reduced control weaknesses by 95%; Cut control monitoring costs by 30%.	Drives high-margin, outcome-based revenue (non-FTE).
T&E Compliance (Fraud Detection)	Achieved cost savings of $7 million in the first 12 months for one client.	Validates AI's role in proactive risk mitigation.
Multi-Jurisdiction Healthcare	Regulatory reporting time cut in half using Generative AI.	Scales compliance services across complex global markets.

This shows that while FinReg is a burden, Genpact has successfully monetized the solution, which is defintely the smart move.

Genpact Limited (G) - PESTLE Analysis: Environmental factors

Pressure from institutional investors to meet net-zero carbon targets.

You need to recognize that the pressure from institutional investors, like the major asset managers, is not just about goodwill anymore; it's a core risk management issue. Even though some large US financial institutions, including BlackRock, have pulled back from voluntary climate alliances in 2025, the underlying fiduciary duty to manage climate-related financial risks remains. Genpact is already aligned with this reality, committing to reaching net-zero by 2050, a goal validated by the Science-Based Targets initiative (SBTi). This commitment is non-negotiable for maintaining capital access and a favorable cost of capital.

The market is watching performance against these targets. For instance, Genpact was included in the TIME World's Best Companies in Sustainable Growth 2025 list, which specifically evaluated companies on a minimal carbon footprint and high reliance on green energy. We've already cut our combined Scope 1 and Scope 2 emissions by more than 45% compared to the 2019 baseline, putting us on track for the near-term reduction target of 50% by 2030 from a 2020 baseline. That's a strong position, but the focus is rapidly shifting to the supply chain.

Genpact must report on Scope 3 emissions from its global supply chain.

The real challenge in the business process management (BPM) sector is Scope 3 emissions (indirect emissions from the value chain), which often dwarf Scope 1 and 2. Genpact is dedicated to tracking its Scope 3 greenhouse gas (GHG) emissions, with concrete plans to have a comprehensive tracking mechanism in place by the end of 2025. This is defintely a critical step, because a 'minimal carbon footprint' for a services company is largely determined by its supply chain, including purchased goods, services, and employee commuting.

Here's the quick math on our current emissions profile and targets:

Metric	Status / Target	Data Point (FY2024 / Target)
Absolute Scope 1 & 2 GHG Emissions (FY2024)	Actual Emissions	22,529 MT CO2e
Near-Term Reduction Target (Scope 1 & 2)	By 2030 (2020 baseline)	Reduce by 50%
Long-Term Target	Net-Zero	By 2050
Scope 3 Tracking Mechanism	Implementation Goal	In place by end of 2025

Client preference for vendors with strong, verifiable Environmental, Social, and Governance (ESG) scores.

Your clients, especially the Fortune 500 companies, are under the same investor and regulatory pressure, so they are pushing that requirement down the supply chain. They will increasingly choose vendors with strong, verifiable ESG scores to de-risk their own Scope 3 exposure. Genpact's consistent high ratings act as a competitive shield and a sales enabler.

We are currently recognized with:

• Platinum rating for global sustainability performance by EcoVadis.
• ESG Industry Top Rated by Sustainalytics.
• Named one of the 2025 World's Most Ethical Companies by Ethisphere.

These external validations are essentially a pre-qualification for major contracts. Our ability to help clients automate their own ESG data collection and strengthen their supply chains with credible vendors is a high-value service line. This is where sustainability becomes a revenue driver, not just a cost center.

Energy consumption of large data centers is a growing operational concern.

The energy consumption of data centers is a rapidly escalating operational concern, amplified by the Generative AI (Gen AI) boom. Global data center electricity consumption is projected to be around 500-550 TWh globally by 2025, and could nearly double to 945 TWh by 2030. An AI installation can consume as much electricity as 100,000 homes. This surge directly ties to the $150 million increase in 2025 capital expenditure we've modeled for Gen AI talent and platform licensing.

The good news is that we have been proactive. We cut back our physical data center footprint by more than 70% in 2024 and improved power usage, with five specific sites achieving a 75% reduction in their data center footprint. This aggressive consolidation, coupled with the adoption of smart data centers using green energy, mitigates the immediate risk of the Gen AI energy spike. Still, the cooling systems for high-density AI servers are power-intensive, consuming roughly 38% to 40% of a data center's power, so efficiency investments must continue.

Finance: draft a 13-week cash view by Friday, specifically modeling the impact of a $150 million increase in 2025 capital expenditure for Generative AI talent and platform licensing.