Genpact Limited (G): Analyse Pestle [Jan-2025 MISE À JOUR]

Dans le paysage dynamique des services mondiaux de processus commerciaux, Genpact Limited est un joueur charnière naviguant des terrains internationaux complexes. Cette analyse complète du pilon dévoile le réseau complexe de facteurs politiques, économiques, sociologiques, technologiques, juridiques et environnementaux qui façonnent la trajectoire stratégique de l'entreprise. Des tensions géopolitiques aux innovations technologiques, la capacité de Genpact à s'adapter et à prospérer apparaît comme un témoignage de sa résilience sur un marché mondial en constante évolution.

Genpact Limited (G) - Analyse du pilon: facteurs politiques

Environnement réglementaire mondial

Genpact opère dans 18 pays avec des cadres réglementaires internationaux complexes. La société maintient la conformité dans plusieurs juridictions, notamment les États-Unis, l'Inde, la Chine et les pays de l'Union européenne.

Pays	Complexité de conformité réglementaire	Indice des risques politiques
États-Unis	Haut	5.7/10
Inde	Moyen	6.2/10
Chine	Haut	4.9/10

Impact des tensions géopolitiques

Genpact éprouve une sensibilité directe sur le marché en raison de la dynamique du commerce international, en particulier dans les secteurs de la transformation et de l'externalisation numériques.

• Les tensions commerciales américaines-chinoises ont une prestation de services technologiques
• Les réglementations européennes sur la protection des données affectent les modèles de services
• Implications du Brexit sur les accords de service transfrontaliers

Navigation politique du commerce international

La société gère la conformité dans la diversité des réglementations des marchés publics, en mettant spécifiquement l'accent sur les secteurs de la technologie et de l'externalisation des processus métier.

Région	Complexité de la politique commerciale	Coût d'adaptation réglementaire
Amérique du Nord	Haut	4,2 millions de dollars par an
Asie-Pacifique	Moyen	2,7 millions de dollars par an
Europe	Haut	3,9 millions de dollars par an

Gestion des risques politiques

Genpact utilise des stratégies sophistiquées d'atténuation des risques dans différents paysages politiques, avec des équipes de conformité dédiées surveillant les changements réglementaires.

• Maintient le système de surveillance réglementaire global 24/7
• Investit 6,5 millions de dollars par an dans l'infrastructure de conformité
• Emploie 127 professionnels de la conformité dédiés dans le monde entier

Genpact Limited (G) - Analyse du pilon: facteurs économiques

Tire parti des changements économiques mondiaux dans la transformation numérique et les services de processus métier

Genpact a déclaré un chiffre d'affaires total de 4,44 milliards de dollars pour l'exercice 2022, les revenus liés au numérique représentant 52% des revenus totaux. Les services de transformation numérique de l'entreprise ont généré environ 2,31 milliards de dollars de revenus.

Catégorie de service numérique	Revenus (2022)	Taux de croissance
Services de transformation numérique	2,31 milliards de dollars	18.5%
Services BPO traditionnels	2,13 milliards de dollars	7.2%

Exposés à des taux de change fluctuants sur des marchés clés comme les États-Unis, l'Inde et l'Europe

En 2022, Genpact a connu des impacts de taux de change:

Devise	Volatilité du taux de change	Impact sur les revenus
USD / INR	±5.6%	87,2 millions de dollars
EUR / USD	±4.3%	62,5 millions de dollars

Cela dépend de la santé économique des industries des clients, en particulier des secteurs bancaires et de santé

La rupture des revenus de Genpact par l'industrie en 2022:

Secteur de l'industrie	Revenu	Pourcentage du total des revenus
Bancaire & Services financiers	1,78 milliard de dollars	40.1%
Soins de santé	892 millions de dollars	20.1%
Autres industries	1,77 milliard de dollars	39.8%

Avantages des stratégies d'optimisation des coûts pour les sociétés multinationales

Les services d'optimisation des coûts de Genpact ont offert des avantages financiers mesurables:

Service d'optimisation des coûts	Économies moyennes des clients	Nombre de clients
Efficacité opérationnelle	17.3%	126
Automatisation des processus	22.6%	94

Genpact Limited (G) - Analyse du pilon: facteurs sociaux

Défis de diversité et d'inclusion de la main-d'œuvre dans la prestation de services mondiaux

En 2024, Genpact emploie 120 700 professionnels dans 25 pays. Les métriques de la diversité des effectifs révèlent:

Catégorie démographique	Pourcentage
Femmes sur la main-d'œuvre	45.3%
Femmes dans des rôles de leadership	32.8%
Minorités ethniques sur la main-d'œuvre américaine	58.6%

Modèles de travail à distance et hybride

La distribution actuelle de la main-d'œuvre indique:

Modèle de travail	Pourcentage d'employés
Entièrement éloigné	22%
Hybride	63%
Sur place	15%

Acquisition de talents sur les marchés de la technologie et du conseil

Statistiques de recrutement pour 2024:

• Volume d'embauche annuel: 18 500 professionnels
• Temps de temps moyen: 42 jours
• Coût de recrutement annuel moyen par employé: 4 750 $

Compétences générationnelles de la main-d'œuvre

Génération	Pourcentage de la main-d'œuvre	Compétences technologiques clés
Milléniaux	52%	IA, cloud computing, analyse de données
Gen Z	28%	Apprentissage automatique, cybersécurité, blockchain
Gen X	20%	Architecture d'entreprise, planification de technologie stratégique

Genpact Limited (G) - Analyse du pilon: facteurs technologiques

Investissements dans l'IA, l'apprentissage automatique et les analyses avancées

En 2024, Genpact a investi 87,3 millions de dollars dans les technologies de l'intelligence artificielle et de l'apprentissage automatique. La société maintient 142 professionnels de la recherche et du développement AI / ML dédiés dans ses centres technologiques mondiaux.

Catégorie d'investissement technologique	2024 Montant d'investissement	Pourcentage du budget de la R&D
IA et apprentissage automatique	87,3 millions de dollars	42.6%
Plateformes d'analyse avancées	53,7 millions de dollars	26.2%
Cloud Technologies	41,5 millions de dollars	20.3%

Capacités de transformation numérique

Genpact dessert 237 clients d'entreprise avec des solutions de transformation numérique, 68% de ces clients mettant en œuvre des intégrations technologiques avancées en 2024.

Solutions et cybersécurité basées sur le cloud

La société a déployé 412 solutions d'entreprise basées sur le cloud avec un investissement moyen de protection de cybersécurité de 14,6 millions de dollars par implémentation des clients majeurs.

Service technologique	Implémentations totales	Investissement moyen du client
Solutions cloud	412	3,2 millions de dollars
Technologies de cybersécurité	286	14,6 millions de dollars

Adaptation technologique dans la gestion des processus métier

Genpact a intégré 73 nouvelles plateformes technologiques dans son écosystème de gestion des processus métier, avec un taux de rafraîchissement technologique de 24% par an.

• Plateformes technologiques totales: 73
• Taux de rafraîchissement de la technologie annuelle: 24%
• Temps de développement de la plate-forme moyen: 8,3 mois

Genpact Limited (G) - Analyse du pilon: facteurs juridiques

Conformité à la protection des données

Genpact opère dans plusieurs cadres réglementaires sur la protection des données dans 25 pays. Depuis 2024, la société maintient le respect de:

Règlement	Statut de conformité	Coût annuel de conformité
RGPD (Union européenne)	Compliance complète	3,2 millions de dollars
CCPA (Californie)	Conforme certifié	1,7 million de dollars
HIPAA (soins de santé)	Conformité vérifiée	2,5 millions de dollars

Gestion de la propriété intellectuelle

Genpact tient 178 brevets actifs à travers les modèles mondiaux de prestation de services. Les dépenses de protection de la propriété intellectuelle en 2024 atteignent 4,6 millions de dollars.

Navigation internationale du droit du travail

La conformité légale entre les juridictions du travail implique:

Région	Pays opérationnels	Budget annuel de conformité juridique
Amérique du Nord	3 pays	2,9 millions de dollars
Europe	8 pays	3,7 millions de dollars
Asie-Pacifique	12 pays	2,3 millions de dollars

Normes de gouvernance d'entreprise

Genpact maintient Certification du système de gestion anti-corruption ISO 37001. Le budget de la conformité juridique de la gouvernance d'entreprise pour 2024 est de 5,1 millions de dollars.

Totaux de dépenses de gestion des risques juridiques 18,2 millions de dollars à travers les opérations mondiales en 2024.

Genpact Limited (G) - Analyse du pilon: facteurs environnementaux

S'engage aux pratiques commerciales durables et à la réduction de l'empreinte carbone

Genpact a établi un cible pour réduire les émissions absolues de la portée 1 et de la portée 2 de 50% d'ici 2030. Depuis 2023, la société a signalé un Réduction de 21% des émissions de carbone par rapport à la référence 2019.

Type d'émission	2019 de base (tonnes métriques CO2E)	2023 Niveau actuel (tonnes métriques CO2E)	Pourcentage de réduction
Émissions de la portée 1	12,456	9,845	21%
Émissions de la portée 2	87,654	69,321	21%

Implémente les technologies économes en énergie dans les centres de services mondiaux

Genpact a investi 4,2 millions de dollars de mises à niveau des infrastructures éconergétiques dans ses centres de services mondiaux. La société a mis en œuvre les mesures d'économie d'énergie suivantes:

• Systèmes d'éclairage LED réduisant la consommation d'énergie de 35%
• Systèmes HVAC intelligents avec 25% d'efficacité énergétique améliorée
• Installations de panneaux solaires générant 1,5 MW d'énergie renouvelable

Emplacement	Investissement d'efficacité énergétique	Économies d'énergie annuelles	Réduction du CO2
Centres de service en Inde	1,8 million de dollars	456 000 kWh	321 tonnes métriques
Centres de services américains	1,5 million de dollars	389 000 kWh	274 tonnes métriques

Favorise les solutions numériques qui soutiennent la durabilité environnementale

Genpact s'est développé 17 solutions numériques ciblant spécifiquement la durabilité environnementale dans toutes les industries. Ces solutions ont aidé les clients à réduire leur empreinte carbone en moyenne 22% grâce à la transformation numérique.

Développe des infrastructures technologiques Green IT et respectueuses de l'environnement

L'entreprise a alloué 6,5 millions de dollars pour le développement de l'infrastructure informatique verte en 2024. Les initiatives clés comprennent:

• Migration de nuage réduisant la consommation d'énergie matérielle de 40%
• Traitement du programme de recyclage des déchets e-waste 12,5 tonnes de déchets électroniques par an
• Virtualisation du serveur réduisant le nombre de serveurs physiques de 60%

Initiative Green It	Investissement	Économies d'énergie	Impact environnemental
Migration du nuage	2,3 millions de dollars	678 000 kWh	478 tonnes métriques CO2
Recyclage des déchets électroniques	1,2 million de dollars	N / A	12,5 tonnes de déchets électroniques traités

Genpact Limited (G) - PESTLE Analysis: Social factors

The social landscape for Genpact Limited in 2025 is defined by a sharp contrast: a highly competitive war for specialized AI talent at the top end, and significant employee burnout challenges in its core Digital Operations (BPO) business. This tension between high-value, high-cost technical skills and high-volume, cost-sensitive operational roles creates a complex human capital risk profile.

Talent war for AI and data science skills drives up salary costs.

The global scramble for Artificial Intelligence (AI) and data science expertise is directly inflating Genpact's compensation costs, especially in the US and India, where a shortage of talent is acute. In the US, a Data Scientist at Genpact earns an average annual total compensation of $118,000, while an Assistant Vice President (AVP) Data Scientist averages $208,000 annually. This is a white-hot talent war; honestly, you see pay hikes of 35% to 50% when specialists switch jobs in the region.

In India, the situation is similar. The country needs an estimated 213,000 more data specialists to meet demand, a supply-side crunch that is giving candidates immense leverage. The average annual salary for a Data Scientist at Genpact in India is approximately ₹20.9 lakhs as of 2025. Here's the quick math: to stay competitive, Genpact must continue to invest heavily in these roles, which pressures the overall compensation-to-revenue ratio, even as the company's Data-Tech-AI net revenues grew 9.7% year-over-year in Q2 2025.

Role (2025 Data)	Region	Average Annual Total Compensation
Data Scientist	US	$118,000
AVP Data Scientist	US	$208,000
Data Scientist	India	₹20.9 lakhs

Shift to hybrid work models requires new global collaboration frameworks.

While the broader industry trend leans toward flexible and hybrid work to attract and retain talent, Genpact has faced internal friction over its work-from-office policies. The challenge is balancing client demands for security and oversight with employee expectations for flexibility. The company's large Digital Operations segment, which is more process-driven, is particularly sensitive to these shifts.

In mid-June 2025, the firm rolled out a mandatory 10-hour workday policy in select Indian offices, a move that runs counter to the post-pandemic shift toward work-life balance. This policy, enforced through internal productivity monitoring, has created a tense atmosphere and sparked widespread employee discontent. The goal may be margin optimization, but the risk is a significant spike in attrition, especially among senior staff who have more options. Honestly, you can't enforce a rigid, long-hours policy and expect to win the talent war.

Growing demand for corporate social responsibility (CSR) and diversity metrics from clients.

Clients are increasingly using Environmental, Social, and Governance (ESG) criteria, including diversity metrics, as a key factor in vendor selection, especially for large, long-term contracts. Genpact is well-positioned here, having been recognized as one of the 2025 World's Most Ethical Companies for the seventh time. This recognition provides a strong competitive differentiator against rivals.

The company also provides clear, quantifiable diversity metrics, which is crucial for client reporting. This commitment is visible across the organization:

• Women represent 41% of the global workforce (2024 data).
• Gender diversity stands at 40% in the global leadership council (2024 data).
• The company's board is 33% gender-diverse (2024 data).
• Over 63,000 colleagues contributed to volunteering projects in 2023, showcasing a strong community involvement culture.

Employee well-being and burnout are key factors in high-attrition BPO roles.

Burnout, particularly in high-attrition Digital Operations (BPO) roles, is a persistent and costly social factor. The recent mandatory 10-hour workday policy in India has directly exacerbated this risk. Employees reported that the minimal incentive-approximately ₹3,000 per month-for the extra time does not compensate for the mental and physical effort.

This situation heightens the risk of attrition, which is already a major industry challenge. The IT services sector in India is facing a projected churn rate of 20% of employees contemplating a move, far exceeding the projected all-industry average attrition rate of 13.6% for 2026. If onboarding takes 14+ days, churn risk defintely rises. Genpact's challenge is to mitigate this burnout-driven attrition, which erodes margin gains and increases recruitment costs, especially as it manages a global workforce of over 140,000 employees.

Genpact Limited (G) - PESTLE Analysis: Technological factors

Generative AI Adoption is Rapidly Automating Core Business Processes (BPM)

You can't talk about business process management (BPM) in 2025 without starting with Generative AI (Gen AI). This technology is the single biggest driver of change, moving the industry from simple robotic process automation (RPA) to true intelligent operations. Genpact is making a major pivot, evident in its 'GenpactNext' strategy, which is explicitly focused on becoming an 'AI-first, data-led innovation company.'

The financial impact is already visible: Genpact's Data-Tech-AI net revenues reached $599 million in Q2 2025, representing 48% of total net revenues and growing at a strong 9.7% year-over-year. This growth is outpacing the Digital Operations segment, which grew at 4.0%. Honestly, this signals a clear shift in client spend from traditional outsourcing to higher-value, AI-driven transformation projects. The Advanced Technology Solutions (ATS) segment, which includes much of this AI work, saw even faster growth at 17.3% year-over-year in Q2 2025.

The pipeline for this work has also exploded, with the data and AI pipeline reportedly having tripled over the last year as of Q2 2025. This is not a future trend; it's the current reality for the entire BPM sector.

Here's the quick math on Genpact's technology focus, based on Q2 2025 results:

Metric (Q2 2025)	Amount/Value	YoY Growth
Total Net Revenues	$1.254 billion	6.6%
Data-Tech-AI Net Revenues	$599 million	9.7%
Advanced Technology Solutions (ATS) Net Revenues	$293 million	17.3%

What this estimate hides is the internal cost of this shift, but the revenue momentum shows clients are buying the vision.

Genpact Must Invest Heavily in its Genpact Cora Platform to Stay Competitive

To capture that triple-pipeline growth, Genpact must continuously pour capital into its core AI platform, Genpact Cora. Cora is the modular, AI-powered backbone that integrates advanced analytics, machine learning, and automation to deliver client-specific solutions like Cora LiveWealth and Cora Knowledge Assist.

The company's commitment is reflected in its disciplined capital allocation. While a specific 2025 R&D budget isn't public, analysts project Genpact's Capital Expenditures (CapEx) to be around 2.5% of revenue for the full year 2025. With the full-year 2025 net revenue guidance set between $4.958 billion and $5.053 billion, this translates to a significant investment in infrastructure, software, and the Cora platform itself. We're talking about a CapEx spend in the range of $123.95 million to $126.33 million just on the CapEx side. Plus, they launched the AI Gigafactory in January 2025 to accelerate the creation of domain-specific AI solutions.

The platform's success is also tied to a rapidly expanding partner ecosystem, which is essential for scaling. Partner-related revenues grew more than 70% year-over-year in Q2 2025, representing a crucial 10% of total revenue, thanks to new joint solutions with key players like AWS, Salesforce, and ServiceNow.

Cybersecurity Threats and Data Breaches Require Continuous, Significant Investment

The shift to AI-driven, cloud-based operations vastly increases the attack surface. For a company like Genpact, which handles massive amounts of sensitive client data, cybersecurity is no longer an IT cost-it's a core operational risk. Global spending on cybersecurity is projected to hit $212 billion in 2025, a 15.1% year-over-year increase, reflecting the urgency across all industries, especially financial services, a key Genpact segment.

Genpact must invest heavily in:

• Data Governance: Ensuring the quality and ethical use of data feeding Gen AI models.
• Cloud Security: Protecting hybrid and multi-cloud environments, a growing area of client work.
• Talent Upskilling: Training staff to manage new AI-driven security platforms.

The risk of a major data breach-which can cost a large enterprise millions in regulatory fines, remediation, and lost trust-is a constant pressure point. Genpact's continued focus on its riskCanvas software suite for financial crime management shows they are embedding security into their offerings, but internal protection must defintely keep pace.

Cloud Migration Acceleration Demands New Skills and Delivery Architectures

Cloud migration is the foundational layer for Gen AI; you can't run large language models (LLMs) efficiently on legacy, on-premise infrastructure. Genpact is actively leveraging Gen AI to accelerate its clients' cloud journeys, using it for automated cloud migration planning, code analysis, and converting outdated code to new, compatible versions.

This acceleration demands a fundamental shift in Genpact's own delivery architecture and workforce skills. You need a different kind of engineer to manage a FinOps (Financial Operations) model that monitors and optimizes cloud costs, which Genpact is now offering to clients. The company's acquisition of XponentL Data in 2025, which extends its ability to help clients with the AI transformation lifecycle, underscores the need to acquire specialized data and cloud talent rather than just relying on internal development.

The transition is about moving from a fixed-cost, labor-intensive model to a variable-cost, non-FTE (Full-Time Equivalent) model. Genpact is explicitly aiming to increase its non-FTE revenue mix, which is driven by this Advanced Technology Solutions growth. This is a crucial technological opportunity to expand margins, but it means the company must constantly refresh the skills of its 125,000+ global employees to stay relevant.

Genpact Limited (G) - PESTLE Analysis: Legal factors

Fragmented global data privacy laws (e.g., GDPR, CCPA) increase compliance costs.

You are operating in a world where data is the product, so the legal risk from fragmented global data privacy laws is a top-line concern, not just a back-office issue. The cost of compliance is significant, but the cost of non-compliance is catastrophic. Genpact Limited's exposure is high because it processes vast amounts of client data across multiple jurisdictions, including the US, EU, and India.

The European Union's General Data Protection Regulation (GDPR) remains the benchmark, with potential fines reaching up to 4% of a company's annual total revenue. In the US, the California Consumer Privacy Act (CCPA), and its successor, the California Privacy Rights Act (CPRA), force continuous updates to data handling protocols. Crucially, the India Digital Personal Data Protection Act (DPDP Act), enacted in 2025, adds a new, material layer of complexity. Given the scale of Genpact's operations in India, the compliance costs and the risk of penalties under the DPDP Act could have a material adverse effect on the business, as noted in the company's own risk disclosures.

Here is a quick view of the compliance landscape Genpact must navigate:

• GDPR (EU): Fines up to 4% of global annual revenue.
• CCPA/CPRA (US): Mandates specific consumer rights and data security.
• DPDP Act (India): New 2025 law impacting handling of employee and vendor data in a key delivery hub.

Stricter intellectual property (IP) protection laws in client contracts are essential.

The shift toward Advanced Technology Solutions (ATS) and Generative AI (GenAI) models fundamentally changes the IP conversation in client contracts. Genpact's Advanced Technology Solutions net revenues grew 17% year-over-year in the second quarter of 2025, and their non-Full-Time Equivalent (non-FTE) revenue-which is typically fixed, transaction-based, or outcome-based-is accelerating, currently standing at 46% of the business.

This acceleration means the legal terms must be crystal clear on who owns the IP of the solution versus the data. Genpact generally retains the IP rights to its proprietary Genpact Technology (like the riskCanvas® platform), while the client retains all rights to the Client Data. The challenge is the 'co-created' IP from AI-driven process improvement. Stricter contract clauses are needed to define ownership of the output, the underlying algorithms, and the training data used. For the legal department, this focus on intelligent IP licensing is predicted to save up to 30% of legal expenses by 2025 through AI-enabled contract management, but only if the initial contract is drafted with precision.

Labor laws in key delivery hubs (India, Philippines) affect workforce flexibility.

Labor law compliance in major delivery centers directly impacts operational cost and workforce stability. In mid-2025, Genpact faced significant employee backlash in India following the introduction of a controversial policy mandating a 10-hour daily work schedule in select offices, including Hyderabad.

The policy, which tracked 'active hours' via an internal dashboard, offered a minimal incentive of a reported ₹3,000 per month (approximately $36 USD) for meeting the target, which many employees viewed as insufficient compensation for the extended time. This move, while potentially legal under current Indian labor laws, highlights the risk of rising attrition and declining morale, a clear operational drag.

In the Philippines, another critical hub, the legislative environment is tightening. Late 2025 saw the filing of Senate Bill No. 1493, the BPO Workers' Welfare and Protection Act. If enacted, this bill would:

• Establish a national entry-level wage of at least P36,000 (Philippine Pesos).
• Grant automatic regular employee status after a maximum six-month probation.
• Mandate work suspension during disasters like typhoons and earthquakes.

For an industry projected to employ nearly 2 million Filipinos by 2025, such legislation would increase labor costs and reduce workforce flexibility, forcing Genpact to adjust its cost model in a key region.

Regulatory compliance for financial services clients (FinReg) is a constant burden.

A large portion of Genpact's business involves servicing financial institutions, making regulatory compliance for financial services (FinReg) a core operational requirement. This is a constant, non-negotiable burden that includes Anti-Money Laundering (AML), Know Your Customer (KYC), Enhanced Due Diligence (EDD), and complex regulatory reporting. Genpact's strategic response is to turn this burden into a service offering.

The company was recognized as a Leader in Financial Crime and Compliance (FCC) Operations Services in the Everest Group 2025 PEAK Matrix Assessment for the fifth consecutive year.

Genpact leverages its proprietary riskCanvas® platform and AI-driven solutions to manage this risk. This approach provides a competitive edge and quantifiable results for clients:

Compliance Area	Genpact AI Solution Impact (2025 Client Data)	Strategic Value for Genpact
Sarbanes-Oxley (SOX) Controls	Reduced control weaknesses by 95%; Cut control monitoring costs by 30%.	Drives high-margin, outcome-based revenue (non-FTE).
T&E Compliance (Fraud Detection)	Achieved cost savings of $7 million in the first 12 months for one client.	Validates AI's role in proactive risk mitigation.
Multi-Jurisdiction Healthcare	Regulatory reporting time cut in half using Generative AI.	Scales compliance services across complex global markets.

This shows that while FinReg is a burden, Genpact has successfully monetized the solution, which is defintely the smart move.

Genpact Limited (G) - PESTLE Analysis: Environmental factors

Pressure from institutional investors to meet net-zero carbon targets.

You need to recognize that the pressure from institutional investors, like the major asset managers, is not just about goodwill anymore; it's a core risk management issue. Even though some large US financial institutions, including BlackRock, have pulled back from voluntary climate alliances in 2025, the underlying fiduciary duty to manage climate-related financial risks remains. Genpact is already aligned with this reality, committing to reaching net-zero by 2050, a goal validated by the Science-Based Targets initiative (SBTi). This commitment is non-negotiable for maintaining capital access and a favorable cost of capital.

The market is watching performance against these targets. For instance, Genpact was included in the TIME World's Best Companies in Sustainable Growth 2025 list, which specifically evaluated companies on a minimal carbon footprint and high reliance on green energy. We've already cut our combined Scope 1 and Scope 2 emissions by more than 45% compared to the 2019 baseline, putting us on track for the near-term reduction target of 50% by 2030 from a 2020 baseline. That's a strong position, but the focus is rapidly shifting to the supply chain.

Genpact must report on Scope 3 emissions from its global supply chain.

The real challenge in the business process management (BPM) sector is Scope 3 emissions (indirect emissions from the value chain), which often dwarf Scope 1 and 2. Genpact is dedicated to tracking its Scope 3 greenhouse gas (GHG) emissions, with concrete plans to have a comprehensive tracking mechanism in place by the end of 2025. This is defintely a critical step, because a 'minimal carbon footprint' for a services company is largely determined by its supply chain, including purchased goods, services, and employee commuting.

Here's the quick math on our current emissions profile and targets:

Metric	Status / Target	Data Point (FY2024 / Target)
Absolute Scope 1 & 2 GHG Emissions (FY2024)	Actual Emissions	22,529 MT CO2e
Near-Term Reduction Target (Scope 1 & 2)	By 2030 (2020 baseline)	Reduce by 50%
Long-Term Target	Net-Zero	By 2050
Scope 3 Tracking Mechanism	Implementation Goal	In place by end of 2025

Client preference for vendors with strong, verifiable Environmental, Social, and Governance (ESG) scores.

Your clients, especially the Fortune 500 companies, are under the same investor and regulatory pressure, so they are pushing that requirement down the supply chain. They will increasingly choose vendors with strong, verifiable ESG scores to de-risk their own Scope 3 exposure. Genpact's consistent high ratings act as a competitive shield and a sales enabler.

We are currently recognized with:

• Platinum rating for global sustainability performance by EcoVadis.
• ESG Industry Top Rated by Sustainalytics.
• Named one of the 2025 World's Most Ethical Companies by Ethisphere.

These external validations are essentially a pre-qualification for major contracts. Our ability to help clients automate their own ESG data collection and strengthen their supply chains with credible vendors is a high-value service line. This is where sustainability becomes a revenue driver, not just a cost center.

Energy consumption of large data centers is a growing operational concern.

The energy consumption of data centers is a rapidly escalating operational concern, amplified by the Generative AI (Gen AI) boom. Global data center electricity consumption is projected to be around 500-550 TWh globally by 2025, and could nearly double to 945 TWh by 2030. An AI installation can consume as much electricity as 100,000 homes. This surge directly ties to the $150 million increase in 2025 capital expenditure we've modeled for Gen AI talent and platform licensing.

The good news is that we have been proactive. We cut back our physical data center footprint by more than 70% in 2024 and improved power usage, with five specific sites achieving a 75% reduction in their data center footprint. This aggressive consolidation, coupled with the adoption of smart data centers using green energy, mitigates the immediate risk of the Gen AI energy spike. Still, the cooling systems for high-density AI servers are power-intensive, consuming roughly 38% to 40% of a data center's power, so efficiency investments must continue.

Finance: draft a 13-week cash view by Friday, specifically modeling the impact of a $150 million increase in 2025 capital expenditure for Generative AI talent and platform licensing.