Genpact Limited (G): Análise de Pestle [Jan-2025 Atualizado]

No cenário dinâmico dos serviços globais de processos de negócios, a Genpact Limited permanece como um jogador fundamental que navega em terrenos internacionais complexos. Essa análise abrangente de pestles revela a intrincada rede de fatores políticos, econômicos, sociológicos, tecnológicos, legais e ambientais que moldam a trajetória estratégica da empresa. De tensões geopolíticas a inovações tecnológicas, a capacidade da Genpact de se adaptar e prosperar surge como uma prova de sua resiliência em um mercado global em constante evolução.

Genpact Limited (G) - Análise de Pestle: Fatores Políticos

Ambiente Regulatório Global

A GenPACT opera em 18 países com estruturas regulatórias internacionais complexas. A Companhia mantém a conformidade em várias jurisdições, incluindo os Estados Unidos, Índia, China e Nações da União Europeia.

País	Complexidade da conformidade regulatória	Índice de Risco Político
Estados Unidos	Alto	5.7/10
Índia	Médio	6.2/10
China	Alto	4.9/10

Impacto de tensões geopolíticas

A Genpact experimenta a sensibilidade direta no mercado devido à dinâmica internacional do comércio, particularmente nos setores de transformação e terceirização digital.

• Tensões comerciais de US-China Impact Technology Service Delivery
• Os regulamentos europeus de proteção de dados afetam os modelos de serviço
• Implicações do Brexit nos acordos de serviço transfronteiriços

Navegação da política comercial internacional

A empresa gerencia a conformidade em diversos regulamentos de compras governamentais, com foco específico nos setores de terceirização de tecnologia e processos de negócios.

Região	Complexidade da política comercial	Custo de adaptação regulatória
América do Norte	Alto	US $ 4,2 milhões anualmente
Ásia-Pacífico	Médio	US $ 2,7 milhões anualmente
Europa	Alto	US $ 3,9 milhões anualmente

Gestão de riscos políticos

A Genpact emprega estratégias sofisticadas de mitigação de riscos em diferentes paisagens políticas, com equipes de conformidade dedicadas monitorando mudanças regulatórias.

• Mantém o sistema de monitoramento regulatório global 24/7
• Investe US $ 6,5 milhões anualmente em infraestrutura de conformidade
• Emprega 127 profissionais de conformidade dedicados em todo o mundo

Genpact Limited (G) - Análise de Pestle: Fatores Econômicos

Aproveita mudanças econômicas globais nos serviços de transformação digital e processos de negócios

A GenPACT registrou receita total de US $ 4,44 bilhões no ano fiscal de 2022, com receitas relacionadas ao digital representando 52% da receita total. Os serviços de transformação digital da empresa geraram aproximadamente US $ 2,31 bilhões em receita.

Categoria de Serviço Digital	Receita (2022)	Taxa de crescimento
Serviços de transformação digital	US $ 2,31 bilhões	18.5%
Serviços BPO tradicionais	US $ 2,13 bilhões	7.2%

Exposto a taxas de câmbio flutuantes em mercados -chave como nós, Índia e Europa

Em 2022, o Genpact experimentou impactos na taxa de câmbio:

Moeda	Volatilidade da taxa de câmbio	Impacto na receita
USD/INR	±5.6%	US $ 87,2 milhões
EUR/USD	±4.3%	US $ 62,5 milhões

Depende da saúde econômica das indústrias dos clientes, principalmente os setores bancários e de saúde

A quebra de receita da Genpact pela indústria em 2022:

Setor da indústria	Receita	Porcentagem da receita total
Bancário & Serviços financeiros	US $ 1,78 bilhão	40.1%
Assistência médica	US $ 892 milhões	20.1%
Outras indústrias	US $ 1,77 bilhão	39.8%

Benefícios das estratégias de otimização de custos para empresas multinacionais

Os serviços de otimização de custos da GenPACT forneceram benefícios financeiros mensuráveis:

Serviço de otimização de custos	Economia média do cliente	Número de clientes
Eficiência operacional	17.3%	126
Automação de processo	22.6%	94

Genpact Limited (G) - Análise de Pestle: Fatores sociais

Desafios de diversidade e inclusão da força de trabalho na prestação global de serviços

A partir de 2024, a Genpact emprega 120.700 profissionais em 25 países. As métricas de diversidade da força de trabalho revelam:

Categoria demográfica	Percentagem
Mulheres na força de trabalho	45.3%
Mulheres em papéis de liderança	32.8%
Minorias étnicas na força de trabalho dos EUA	58.6%

Modelos de trabalho remotos e híbridos

A distribuição atual da força de trabalho indica:

Modelo de trabalho	Porcentagem de funcionários
Totalmente remoto	22%
Híbrido	63%
No local	15%

Aquisição de talentos em mercados de tecnologia e consultoria

Estatísticas de recrutamento para 2024:

• Volume anual de contratação: 18.500 profissionais
• Tempo médio para contratar: 42 dias
• Custo médio de recrutamento anual por funcionário: US $ 4.750

Habilidades de força de trabalho geracionais

Geração	Porcentagem na força de trabalho	Principais habilidades tecnológicas
Millennials	52%	AI, computação em nuvem, análise de dados
Gen Z	28%	Aprendizado de máquina, segurança cibernética, blockchain
Gen X.	20%	Arquitetura corporativa, planejamento de tecnologia estratégica

Genpact Limited (G) - Análise de Pestle: Fatores tecnológicos

Investimentos em IA, aprendizado de máquina e análise avançada

A partir de 2024, a Genpact investiu US $ 87,3 milhões em tecnologias de inteligência artificial e aprendizado de máquina. A empresa mantém 142 profissionais de pesquisa e desenvolvimento de IA/ML dedicados em seus centros de tecnologia global.

Categoria de investimento em tecnologia	2024 Valor do investimento	Porcentagem de orçamento de P&D
AI e aprendizado de máquina	US $ 87,3 milhões	42.6%
Plataformas avançadas de análise	US $ 53,7 milhões	26.2%
Tecnologias em nuvem	US $ 41,5 milhões	20.3%

Recursos de transformação digital

A Genpact atende 237 clientes corporativos com soluções de transformação digital, com 68% desses clientes implementando integrações tecnológicas avançadas em 2024.

Soluções baseadas em nuvem e segurança cibernética

A empresa implantou 412 soluções corporativas baseadas em nuvem, com um investimento médio de proteção de segurança cibernética de US $ 14,6 milhões por implementação importante do cliente.

Serviço de Tecnologia	Total de implementações	Investimento médio do cliente
Soluções em nuvem	412	US $ 3,2 milhões
Tecnologias de segurança cibernética	286	US $ 14,6 milhões

Adaptação tecnológica no gerenciamento de processos de negócios

A GenPACT integrou 73 novas plataformas tecnológicas em seu ecossistema de gerenciamento de processos de negócios, com uma taxa de atualização de tecnologia de 24% anualmente.

• Plataformas tecnológicas totais: 73
• Taxa anual de atualização da tecnologia: 24%
• Tempo médio de desenvolvimento da plataforma: 8,3 meses

Genpact Limited (G) - Análise de Pestle: Fatores Legais

Conformidade com proteção de dados

A GenPACT opera sob várias estruturas regulatórias de proteção de dados em 25 países. A partir de 2024, a empresa mantém a conformidade com:

Regulamento	Status de conformidade	Custo anual de conformidade
GDPR (União Europeia)	Conformidade total	US $ 3,2 milhões
CCPA (Califórnia)	Compatível com certificação	US $ 1,7 milhão
HIPAA (saúde)	Conformidade verificada	US $ 2,5 milhões

Gerenciamento de propriedade intelectual

Genpact mantém 178 patentes ativas nos modelos globais de prestação de serviços. As despesas de proteção à propriedade intelectual em 2024 atingem US $ 4,6 milhões.

Navegação internacional da lei trabalhista

A conformidade legal entre as jurisdições trabalhistas envolve:

Região	Países operacionais	Orçamento anual de conformidade legal
América do Norte	3 países	US $ 2,9 milhões
Europa	8 países	US $ 3,7 milhões
Ásia-Pacífico	12 países	US $ 2,3 milhões

Padrões de governança corporativa

O Genpact mantém Certificação do sistema de gerenciamento anti-suborno ISO 37001. O orçamento de conformidade legal de governança corporativa para 2024 é de US $ 5,1 milhões.

Totais de gastos com gerenciamento de riscos legais US $ 18,2 milhões através das operações globais em 2024.

Genpact Limited (G) - Análise de Pestle: Fatores Ambientais

Comprometer -se com práticas de negócios sustentáveis ​​e redução de pegada de carbono

Genpact definiu um alvo para reduzir o escopo absoluto 1 e o escopo 2 emissões de gases de efeito estufa em 50% até 2030. A partir de 2023, a empresa relatou um Redução de 21% nas emissões de carbono em comparação com a linha de base de 2019.

Tipo de emissão	2019 Baseling (Métrico toneladas CO2E)	2023 Nível de corrente (métrica toneladas CO2E)	Porcentagem de redução
Escopo 1 emissões	12,456	9,845	21%
Escopo 2 emissões	87,654	69,321	21%

Implementa tecnologias com eficiência energética em centros de serviços globais

Genpact investiu US $ 4,2 milhões em atualizações de infraestrutura com eficiência energética em seus centros de serviços globais. A empresa implementou as seguintes medidas de economia de energia:

• Sistemas de iluminação LED, reduzindo o consumo de energia em 35%
• Sistemas Smart HVAC com 25% de eficiência energética melhorada
• Instalações do painel solar gerando 1,5 MW de energia renovável

Localização	Investimento de eficiência energética	Economia anual de energia	Redução de CO2
Centros de Serviços da Índia	US $ 1,8 milhão	456.000 kWh	321 toneladas métricas
Centros de Serviço dos EUA	US $ 1,5 milhão	389.000 kWh	274 toneladas métricas

Promove soluções digitais que apóiam a sustentabilidade ambiental

O Genpact se desenvolveu 17 Soluções digitais direcionando especificamente a sustentabilidade ambiental entre as indústrias. Essas soluções ajudaram os clientes a reduzir sua pegada de carbono em uma média de 22% através da transformação digital.

Desenvolve Green TI e infraestrutura tecnológica ecológica

A empresa alocou US $ 6,5 milhões para o desenvolvimento de infraestrutura de TI verde em 2024. As principais iniciativas incluem:

• Migração em nuvem reduzindo o consumo de energia de hardware em 40%
• Programa de reciclagem de lixo eletrônico Processamento de 12,5 toneladas de resíduos eletrônicos anualmente
• Virtualização do servidor Reduzindo a contagem de servidores físicos em 60%

Iniciativa verde de TI	Investimento	Economia de energia	Impacto ambiental
Migração em nuvem	US $ 2,3 milhões	678.000 kWh	478 toneladas métricas Redução de CO2
Reciclagem de lixo eletrônico	US $ 1,2 milhão	N / D	12,5 toneladas de resíduos eletrônicos processados

Genpact Limited (G) - PESTLE Analysis: Social factors

The social landscape for Genpact Limited in 2025 is defined by a sharp contrast: a highly competitive war for specialized AI talent at the top end, and significant employee burnout challenges in its core Digital Operations (BPO) business. This tension between high-value, high-cost technical skills and high-volume, cost-sensitive operational roles creates a complex human capital risk profile.

Talent war for AI and data science skills drives up salary costs.

The global scramble for Artificial Intelligence (AI) and data science expertise is directly inflating Genpact's compensation costs, especially in the US and India, where a shortage of talent is acute. In the US, a Data Scientist at Genpact earns an average annual total compensation of $118,000, while an Assistant Vice President (AVP) Data Scientist averages $208,000 annually. This is a white-hot talent war; honestly, you see pay hikes of 35% to 50% when specialists switch jobs in the region.

In India, the situation is similar. The country needs an estimated 213,000 more data specialists to meet demand, a supply-side crunch that is giving candidates immense leverage. The average annual salary for a Data Scientist at Genpact in India is approximately ₹20.9 lakhs as of 2025. Here's the quick math: to stay competitive, Genpact must continue to invest heavily in these roles, which pressures the overall compensation-to-revenue ratio, even as the company's Data-Tech-AI net revenues grew 9.7% year-over-year in Q2 2025.

Role (2025 Data)	Region	Average Annual Total Compensation
Data Scientist	US	$118,000
AVP Data Scientist	US	$208,000
Data Scientist	India	₹20.9 lakhs

Shift to hybrid work models requires new global collaboration frameworks.

While the broader industry trend leans toward flexible and hybrid work to attract and retain talent, Genpact has faced internal friction over its work-from-office policies. The challenge is balancing client demands for security and oversight with employee expectations for flexibility. The company's large Digital Operations segment, which is more process-driven, is particularly sensitive to these shifts.

In mid-June 2025, the firm rolled out a mandatory 10-hour workday policy in select Indian offices, a move that runs counter to the post-pandemic shift toward work-life balance. This policy, enforced through internal productivity monitoring, has created a tense atmosphere and sparked widespread employee discontent. The goal may be margin optimization, but the risk is a significant spike in attrition, especially among senior staff who have more options. Honestly, you can't enforce a rigid, long-hours policy and expect to win the talent war.

Growing demand for corporate social responsibility (CSR) and diversity metrics from clients.

Clients are increasingly using Environmental, Social, and Governance (ESG) criteria, including diversity metrics, as a key factor in vendor selection, especially for large, long-term contracts. Genpact is well-positioned here, having been recognized as one of the 2025 World's Most Ethical Companies for the seventh time. This recognition provides a strong competitive differentiator against rivals.

The company also provides clear, quantifiable diversity metrics, which is crucial for client reporting. This commitment is visible across the organization:

• Women represent 41% of the global workforce (2024 data).
• Gender diversity stands at 40% in the global leadership council (2024 data).
• The company's board is 33% gender-diverse (2024 data).
• Over 63,000 colleagues contributed to volunteering projects in 2023, showcasing a strong community involvement culture.

Employee well-being and burnout are key factors in high-attrition BPO roles.

Burnout, particularly in high-attrition Digital Operations (BPO) roles, is a persistent and costly social factor. The recent mandatory 10-hour workday policy in India has directly exacerbated this risk. Employees reported that the minimal incentive-approximately ₹3,000 per month-for the extra time does not compensate for the mental and physical effort.

This situation heightens the risk of attrition, which is already a major industry challenge. The IT services sector in India is facing a projected churn rate of 20% of employees contemplating a move, far exceeding the projected all-industry average attrition rate of 13.6% for 2026. If onboarding takes 14+ days, churn risk defintely rises. Genpact's challenge is to mitigate this burnout-driven attrition, which erodes margin gains and increases recruitment costs, especially as it manages a global workforce of over 140,000 employees.

Genpact Limited (G) - PESTLE Analysis: Technological factors

Generative AI Adoption is Rapidly Automating Core Business Processes (BPM)

You can't talk about business process management (BPM) in 2025 without starting with Generative AI (Gen AI). This technology is the single biggest driver of change, moving the industry from simple robotic process automation (RPA) to true intelligent operations. Genpact is making a major pivot, evident in its 'GenpactNext' strategy, which is explicitly focused on becoming an 'AI-first, data-led innovation company.'

The financial impact is already visible: Genpact's Data-Tech-AI net revenues reached $599 million in Q2 2025, representing 48% of total net revenues and growing at a strong 9.7% year-over-year. This growth is outpacing the Digital Operations segment, which grew at 4.0%. Honestly, this signals a clear shift in client spend from traditional outsourcing to higher-value, AI-driven transformation projects. The Advanced Technology Solutions (ATS) segment, which includes much of this AI work, saw even faster growth at 17.3% year-over-year in Q2 2025.

The pipeline for this work has also exploded, with the data and AI pipeline reportedly having tripled over the last year as of Q2 2025. This is not a future trend; it's the current reality for the entire BPM sector.

Here's the quick math on Genpact's technology focus, based on Q2 2025 results:

Metric (Q2 2025)	Amount/Value	YoY Growth
Total Net Revenues	$1.254 billion	6.6%
Data-Tech-AI Net Revenues	$599 million	9.7%
Advanced Technology Solutions (ATS) Net Revenues	$293 million	17.3%

What this estimate hides is the internal cost of this shift, but the revenue momentum shows clients are buying the vision.

Genpact Must Invest Heavily in its Genpact Cora Platform to Stay Competitive

To capture that triple-pipeline growth, Genpact must continuously pour capital into its core AI platform, Genpact Cora. Cora is the modular, AI-powered backbone that integrates advanced analytics, machine learning, and automation to deliver client-specific solutions like Cora LiveWealth and Cora Knowledge Assist.

The company's commitment is reflected in its disciplined capital allocation. While a specific 2025 R&D budget isn't public, analysts project Genpact's Capital Expenditures (CapEx) to be around 2.5% of revenue for the full year 2025. With the full-year 2025 net revenue guidance set between $4.958 billion and $5.053 billion, this translates to a significant investment in infrastructure, software, and the Cora platform itself. We're talking about a CapEx spend in the range of $123.95 million to $126.33 million just on the CapEx side. Plus, they launched the AI Gigafactory in January 2025 to accelerate the creation of domain-specific AI solutions.

The platform's success is also tied to a rapidly expanding partner ecosystem, which is essential for scaling. Partner-related revenues grew more than 70% year-over-year in Q2 2025, representing a crucial 10% of total revenue, thanks to new joint solutions with key players like AWS, Salesforce, and ServiceNow.

Cybersecurity Threats and Data Breaches Require Continuous, Significant Investment

The shift to AI-driven, cloud-based operations vastly increases the attack surface. For a company like Genpact, which handles massive amounts of sensitive client data, cybersecurity is no longer an IT cost-it's a core operational risk. Global spending on cybersecurity is projected to hit $212 billion in 2025, a 15.1% year-over-year increase, reflecting the urgency across all industries, especially financial services, a key Genpact segment.

Genpact must invest heavily in:

• Data Governance: Ensuring the quality and ethical use of data feeding Gen AI models.
• Cloud Security: Protecting hybrid and multi-cloud environments, a growing area of client work.
• Talent Upskilling: Training staff to manage new AI-driven security platforms.

The risk of a major data breach-which can cost a large enterprise millions in regulatory fines, remediation, and lost trust-is a constant pressure point. Genpact's continued focus on its riskCanvas software suite for financial crime management shows they are embedding security into their offerings, but internal protection must defintely keep pace.

Cloud Migration Acceleration Demands New Skills and Delivery Architectures

Cloud migration is the foundational layer for Gen AI; you can't run large language models (LLMs) efficiently on legacy, on-premise infrastructure. Genpact is actively leveraging Gen AI to accelerate its clients' cloud journeys, using it for automated cloud migration planning, code analysis, and converting outdated code to new, compatible versions.

This acceleration demands a fundamental shift in Genpact's own delivery architecture and workforce skills. You need a different kind of engineer to manage a FinOps (Financial Operations) model that monitors and optimizes cloud costs, which Genpact is now offering to clients. The company's acquisition of XponentL Data in 2025, which extends its ability to help clients with the AI transformation lifecycle, underscores the need to acquire specialized data and cloud talent rather than just relying on internal development.

The transition is about moving from a fixed-cost, labor-intensive model to a variable-cost, non-FTE (Full-Time Equivalent) model. Genpact is explicitly aiming to increase its non-FTE revenue mix, which is driven by this Advanced Technology Solutions growth. This is a crucial technological opportunity to expand margins, but it means the company must constantly refresh the skills of its 125,000+ global employees to stay relevant.

Genpact Limited (G) - PESTLE Analysis: Legal factors

Fragmented global data privacy laws (e.g., GDPR, CCPA) increase compliance costs.

You are operating in a world where data is the product, so the legal risk from fragmented global data privacy laws is a top-line concern, not just a back-office issue. The cost of compliance is significant, but the cost of non-compliance is catastrophic. Genpact Limited's exposure is high because it processes vast amounts of client data across multiple jurisdictions, including the US, EU, and India.

The European Union's General Data Protection Regulation (GDPR) remains the benchmark, with potential fines reaching up to 4% of a company's annual total revenue. In the US, the California Consumer Privacy Act (CCPA), and its successor, the California Privacy Rights Act (CPRA), force continuous updates to data handling protocols. Crucially, the India Digital Personal Data Protection Act (DPDP Act), enacted in 2025, adds a new, material layer of complexity. Given the scale of Genpact's operations in India, the compliance costs and the risk of penalties under the DPDP Act could have a material adverse effect on the business, as noted in the company's own risk disclosures.

Here is a quick view of the compliance landscape Genpact must navigate:

• GDPR (EU): Fines up to 4% of global annual revenue.
• CCPA/CPRA (US): Mandates specific consumer rights and data security.
• DPDP Act (India): New 2025 law impacting handling of employee and vendor data in a key delivery hub.

Stricter intellectual property (IP) protection laws in client contracts are essential.

The shift toward Advanced Technology Solutions (ATS) and Generative AI (GenAI) models fundamentally changes the IP conversation in client contracts. Genpact's Advanced Technology Solutions net revenues grew 17% year-over-year in the second quarter of 2025, and their non-Full-Time Equivalent (non-FTE) revenue-which is typically fixed, transaction-based, or outcome-based-is accelerating, currently standing at 46% of the business.

This acceleration means the legal terms must be crystal clear on who owns the IP of the solution versus the data. Genpact generally retains the IP rights to its proprietary Genpact Technology (like the riskCanvas® platform), while the client retains all rights to the Client Data. The challenge is the 'co-created' IP from AI-driven process improvement. Stricter contract clauses are needed to define ownership of the output, the underlying algorithms, and the training data used. For the legal department, this focus on intelligent IP licensing is predicted to save up to 30% of legal expenses by 2025 through AI-enabled contract management, but only if the initial contract is drafted with precision.

Labor laws in key delivery hubs (India, Philippines) affect workforce flexibility.

Labor law compliance in major delivery centers directly impacts operational cost and workforce stability. In mid-2025, Genpact faced significant employee backlash in India following the introduction of a controversial policy mandating a 10-hour daily work schedule in select offices, including Hyderabad.

The policy, which tracked 'active hours' via an internal dashboard, offered a minimal incentive of a reported ₹3,000 per month (approximately $36 USD) for meeting the target, which many employees viewed as insufficient compensation for the extended time. This move, while potentially legal under current Indian labor laws, highlights the risk of rising attrition and declining morale, a clear operational drag.

In the Philippines, another critical hub, the legislative environment is tightening. Late 2025 saw the filing of Senate Bill No. 1493, the BPO Workers' Welfare and Protection Act. If enacted, this bill would:

• Establish a national entry-level wage of at least P36,000 (Philippine Pesos).
• Grant automatic regular employee status after a maximum six-month probation.
• Mandate work suspension during disasters like typhoons and earthquakes.

For an industry projected to employ nearly 2 million Filipinos by 2025, such legislation would increase labor costs and reduce workforce flexibility, forcing Genpact to adjust its cost model in a key region.

Regulatory compliance for financial services clients (FinReg) is a constant burden.

A large portion of Genpact's business involves servicing financial institutions, making regulatory compliance for financial services (FinReg) a core operational requirement. This is a constant, non-negotiable burden that includes Anti-Money Laundering (AML), Know Your Customer (KYC), Enhanced Due Diligence (EDD), and complex regulatory reporting. Genpact's strategic response is to turn this burden into a service offering.

The company was recognized as a Leader in Financial Crime and Compliance (FCC) Operations Services in the Everest Group 2025 PEAK Matrix Assessment for the fifth consecutive year.

Genpact leverages its proprietary riskCanvas® platform and AI-driven solutions to manage this risk. This approach provides a competitive edge and quantifiable results for clients:

Compliance Area	Genpact AI Solution Impact (2025 Client Data)	Strategic Value for Genpact
Sarbanes-Oxley (SOX) Controls	Reduced control weaknesses by 95%; Cut control monitoring costs by 30%.	Drives high-margin, outcome-based revenue (non-FTE).
T&E Compliance (Fraud Detection)	Achieved cost savings of $7 million in the first 12 months for one client.	Validates AI's role in proactive risk mitigation.
Multi-Jurisdiction Healthcare	Regulatory reporting time cut in half using Generative AI.	Scales compliance services across complex global markets.

This shows that while FinReg is a burden, Genpact has successfully monetized the solution, which is defintely the smart move.

Genpact Limited (G) - PESTLE Analysis: Environmental factors

Pressure from institutional investors to meet net-zero carbon targets.

You need to recognize that the pressure from institutional investors, like the major asset managers, is not just about goodwill anymore; it's a core risk management issue. Even though some large US financial institutions, including BlackRock, have pulled back from voluntary climate alliances in 2025, the underlying fiduciary duty to manage climate-related financial risks remains. Genpact is already aligned with this reality, committing to reaching net-zero by 2050, a goal validated by the Science-Based Targets initiative (SBTi). This commitment is non-negotiable for maintaining capital access and a favorable cost of capital.

The market is watching performance against these targets. For instance, Genpact was included in the TIME World's Best Companies in Sustainable Growth 2025 list, which specifically evaluated companies on a minimal carbon footprint and high reliance on green energy. We've already cut our combined Scope 1 and Scope 2 emissions by more than 45% compared to the 2019 baseline, putting us on track for the near-term reduction target of 50% by 2030 from a 2020 baseline. That's a strong position, but the focus is rapidly shifting to the supply chain.

Genpact must report on Scope 3 emissions from its global supply chain.

The real challenge in the business process management (BPM) sector is Scope 3 emissions (indirect emissions from the value chain), which often dwarf Scope 1 and 2. Genpact is dedicated to tracking its Scope 3 greenhouse gas (GHG) emissions, with concrete plans to have a comprehensive tracking mechanism in place by the end of 2025. This is defintely a critical step, because a 'minimal carbon footprint' for a services company is largely determined by its supply chain, including purchased goods, services, and employee commuting.

Here's the quick math on our current emissions profile and targets:

Metric	Status / Target	Data Point (FY2024 / Target)
Absolute Scope 1 & 2 GHG Emissions (FY2024)	Actual Emissions	22,529 MT CO2e
Near-Term Reduction Target (Scope 1 & 2)	By 2030 (2020 baseline)	Reduce by 50%
Long-Term Target	Net-Zero	By 2050
Scope 3 Tracking Mechanism	Implementation Goal	In place by end of 2025

Client preference for vendors with strong, verifiable Environmental, Social, and Governance (ESG) scores.

Your clients, especially the Fortune 500 companies, are under the same investor and regulatory pressure, so they are pushing that requirement down the supply chain. They will increasingly choose vendors with strong, verifiable ESG scores to de-risk their own Scope 3 exposure. Genpact's consistent high ratings act as a competitive shield and a sales enabler.

We are currently recognized with:

• Platinum rating for global sustainability performance by EcoVadis.
• ESG Industry Top Rated by Sustainalytics.
• Named one of the 2025 World's Most Ethical Companies by Ethisphere.

These external validations are essentially a pre-qualification for major contracts. Our ability to help clients automate their own ESG data collection and strengthen their supply chains with credible vendors is a high-value service line. This is where sustainability becomes a revenue driver, not just a cost center.

Energy consumption of large data centers is a growing operational concern.

The energy consumption of data centers is a rapidly escalating operational concern, amplified by the Generative AI (Gen AI) boom. Global data center electricity consumption is projected to be around 500-550 TWh globally by 2025, and could nearly double to 945 TWh by 2030. An AI installation can consume as much electricity as 100,000 homes. This surge directly ties to the $150 million increase in 2025 capital expenditure we've modeled for Gen AI talent and platform licensing.

The good news is that we have been proactive. We cut back our physical data center footprint by more than 70% in 2024 and improved power usage, with five specific sites achieving a 75% reduction in their data center footprint. This aggressive consolidation, coupled with the adoption of smart data centers using green energy, mitigates the immediate risk of the Gen AI energy spike. Still, the cooling systems for high-density AI servers are power-intensive, consuming roughly 38% to 40% of a data center's power, so efficiency investments must continue.

Finance: draft a 13-week cash view by Friday, specifically modeling the impact of a $150 million increase in 2025 capital expenditure for Generative AI talent and platform licensing.