Pioneer Bancorp, Inc. (PBFS): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Ubicado en el vibrante paisaje metropolitano de Nueva York, Pioneer Bancorp, Inc. (PBFS) surge como una institución financiera dinámica centrada en la comunidad que se une estratégicamente servicios bancarios personalizados, plataformas digitales innovadoras e ideas profundas del mercado local. Al crear meticulosamente un modelo de negocio que prioriza la banca basada en relaciones, los productos financieros competitivos y las experiencias personalizadas de los clientes, PBFS se ha posicionado como un jugador distintivo en el ecosistema bancario regional. Esta exploración de su lienzo de modelo de negocio revela los intrincados mecanismos que impulsan su enfoque estratégico, revelando cómo transforman los paradigmas bancarios tradicionales en una solución financiera receptiva y centrada en la comunidad.

Pioneer Bancorp, Inc. (PBFS) - Modelo de negocios: asociaciones clave

Desarrolladores de bienes raíces locales y corredores de hipotecas

A partir del cuarto trimestre de 2023, Pioneer Bancorp ha establecido asociaciones con 47 firmas locales de desarrollo inmobiliario en el área metropolitana de Nueva York. El volumen de préstamos hipotecarios del banco con estos socios alcanzó los $ 128.3 millones en financiamiento de bienes raíces comerciales y residenciales.

Categoría de socio	Número de socios	Volumen de financiamiento total
Desarrolladores de bienes raíces residenciales	32	$ 78.6 millones
Desarrolladores de bienes raíces comerciales	15	$ 49.7 millones

Asociaciones comerciales pequeñas a medianas

Pioneer Bancorp mantiene membresías activas y asociaciones estratégicas con 12 asociaciones comerciales regionales, apoyando a 223 pequeñas y medianas empresas (PYME).

• Asociación de Redes de Negocios de Long Island
• Centro de desarrollo de pequeñas empresas del estado de Nueva York
• Cámara de Comercio de Queens
• Red de negocios del condado de Nassau

Proveedores de servicios financieros regionales

El banco colabora con 9 proveedores de servicios financieros regionales, con un valor de transacción de asociación total de $ 42.5 millones en 2023.

Tipo de proveedor de servicios	Número de socios	Valor de transacción
Servicios de procesamiento de pagos	3	$ 18.2 millones
Plataformas de tecnología financiera	4	$ 15.7 millones
Servicios de asesoramiento de inversiones	2	$ 8.6 millones

Compañías de seguros para productos financieros complementarios

Pioneer Bancorp tiene asociaciones estratégicas con 6 proveedores de seguros, generando $ 22.1 millones en ingresos de venta cruzada en 2023.

• Asociaciones de seguro de vida: 3 proveedores
• Seguro de propiedad y víctimas: 2 proveedores
• Seguro de protección de patrimonio: 1 proveedor

Pioneer Bancorp, Inc. (PBFS) - Modelo de negocio: actividades clave

Servicios de banca comunitaria

A partir del cuarto trimestre de 2023, Pioneer Bancorp opera 15 ubicaciones de sucursales de servicio completo en todo el estado de Nueva York. Activos bancarios comunitarios totales: $ 1.47 mil millones.

Categoría de servicio	Número de cuentas	Valor total
Comprobación personal	38,642	$ 214.3 millones
Verificación de negocios	6,215	$ 87.6 millones

Préstamo y origen hipotecario

Volumen de préstamos hipotecarios para 2023: $ 287.4 millones. Cartera de hipotecas residenciales: $ 642.9 millones.

• Préstamos hipotecarios residenciales originados: 1.247
• Tamaño promedio del préstamo hipotecario: $ 230,600
• Tasa de aprobación del préstamo hipotecario: 68.3%

Gestión de cuentas de depósito y ahorro

Depósitos totales al 31 de diciembre de 2023: $ 1.32 mil millones.

Tipo de depósito	Saldo total	Número de cuentas
Cuentas de ahorro	$ 412.7 millones	28,945
Cuentas del mercado monetario	$ 214.5 millones	12,638

Procesamiento de préstamos comerciales y personales

Portafolio de préstamos totales: $ 1.09 mil millones a partir del cuarto trimestre de 2023.

• Préstamos comerciales: $ 487.6 millones
• Préstamos personales: $ 302.3 millones
• Tasa de aprobación de préstamos comerciales: 62.7%

Mantenimiento de la plataforma de banca digital

Usuarios de banca en línea y móvil: 62,400. Volumen de transacciones digitales en 2023: 4.2 millones de transacciones.

Servicio digital	Usuarios activos	Transacciones mensuales
Banca móvil	47,300	2.1 millones
Banca en línea	15,100	2.1 millones

Pioneer Bancorp, Inc. (PBFS) - Modelo de negocio: recursos clave

Red de sucursales físicas

Al 31 de diciembre de 2023, Pioneer Bancorp, Inc. opera 13 sucursales de servicio completo ubicados en los condados de Nassau y Queens, Nueva York.

Tipo de ubicación de rama	Número de ramas
Condado de Nassau	8
Condado de reinas	5
Total de ramas	13

Personal bancario experimentado

A partir del informe anual más reciente, Pioneer Bancorp emplea aproximadamente 119 empleados equivalentes a tiempo completo.

• Promedio de la tenencia del empleado: 7.5 años
• Equipo de gestión con experiencia bancaria colectiva de más de 100 años

Infraestructura de tecnología de banca digital

Inversiones tecnológicas a partir del año fiscal 2023:

Categoría de inversión tecnológica	Cantidad
Inversión de infraestructura total de TI	$ 1.2 millones
Actualización de la plataforma de banca digital	$450,000
Mejoras de ciberseguridad	$350,000

Base de capital financiero

Métricas financieras al 31 de diciembre de 2023:

• Activos totales: $ 1.04 mil millones
• Equidad total: $ 94.3 millones
• Relación de capital de nivel 1: 12.45%
• Retorno en activos promedio (ROAA): 0.85%

Reputación del mercado local

Compromiso comunitario y métricas de presencia en el mercado local:

Métrico de reputación	Valor
Préstamos comunitarios locales	$ 412 millones
Inversiones de desarrollo comunitario	$ 3.2 millones
Préstamos comerciales locales	$ 276 millones

Pioneer Bancorp, Inc. (PBFS) - Modelo de negocio: propuestas de valor

Experiencia bancaria personalizada para comunidades locales

A partir del cuarto trimestre de 2023, Pioneer Bancorp sirve 12 condados en Nueva York con activos totales de $ 2.15 mil millones. El banco mantiene 19 ubicaciones de sucursales de servicio completo principalmente en los condados de Nassau y Suffolk.

Métricas bancarias comunitarias	2023 datos
Ubicaciones de sucursales totales	19
Condados atendidos	12
Activos totales	$ 2.15 mil millones

Tasas de interés competitivas sobre préstamos y depósitos

Al 31 de diciembre de 2023, Pioneer Bancorp informó:

• Portafolio de préstamos: $ 1.62 mil millones
• Rendimiento promedio del préstamo: 5.73%
• Margen de interés neto: 3.12%

Procesos de aprobación de préstamos rápidos y eficientes

Métricas de procesamiento de préstamos	Actuación
Tiempo promedio de aprobación de préstamos comerciales	3-5 días hábiles
Tasa de finalización de la solicitud de préstamo en línea	78%

Servicios financieros integrales

Las ofertas de servicios financieros incluyen:

• Préstamo comercial: $ 892 millones
• Préstamo hipotecario residencial: $ 456 millones
• Préstamo al consumidor: $ 272 millones
• Depósitos totales: $ 1.87 mil millones

Toma de decisiones locales y banca centrada en relaciones

Las métricas de préstamos locales demuestran compromiso con la comunidad:

Métricas de préstamos locales	Valores de 2023
Préstamos comerciales locales	$ 612 millones
Préstamos para pequeñas empresas	$ 187 millones
Tasa de aprobación de préstamos locales	87%

Pioneer Bancorp, Inc. (PBFS) - Modelo de negocios: relaciones con los clientes

Interacciones cara a cara en ramas locales

A partir de 2024, Pioneer Bancorp opera 12 ubicaciones de sucursales de servicio completo en Long Island, Nueva York. Interacciones diarias promedio de clientes por rama: 87 clientes.

Ubicaciones de ramas	Interacciones totales del cliente (mensualmente)
Condado de Nassau	2.610 interacciones
Condado de Suffolk	1.944 interacciones

Servicio al cliente personalizado

Métricas de servicio al cliente:

• Tiempo de respuesta promedio: 6.2 minutos
• Calificación de satisfacción del cliente: 4.3/5
• Relación de gestión de cuentas personalizada: 68%

Canales de soporte bancario digital

Estadísticas de la plataforma de banca digital:

Canal	Usuarios activos mensuales
Aplicación de banca móvil	24,567 usuarios
Plataforma bancaria en línea	31,245 usuarios
Chat de atención al cliente 24/7	3.876 interacciones mensuales

Gestión de relaciones para clientes comerciales

Detalles de la gestión de la relación bancaria empresarial:

• CLIENTES DE BANCA TOTALES DE NEGOCIOS: 1,243
• Gerentes de relaciones dedicadas: 22
• Tamaño promedio de la cartera por administrador: $ 47.6 millones

Estrategias de participación orientadas a la comunidad

Métricas de compromiso de la comunidad:

Tipo de compromiso	Participación anual
Eventos de la comunidad local	27 eventos
Programas de educación financiera	12 talleres
Patrocinios sin fines de lucro locales	18 organizaciones

Pioneer Bancorp, Inc. (PBFS) - Modelo de negocio: canales

Red de sucursales físicas

A partir de 2024, Pioneer Bancorp opera 16 ubicaciones de sucursales físicas en todo el estado de Nueva York, específicamente concentrado en Long Island y el área metropolitana de Nueva York.

Tipo de rama	Número de ubicaciones	Cobertura geográfica
Ramas de servicio completo	14	Long Island, NY
Ramas de servicio limitadas	2	Metropolitan Nueva York

Plataforma bancaria en línea

La plataforma digital de Pioneer Bancorp sirve aproximadamente el 85% de su base de clientes, con $ 412 millones en volúmenes de transacciones digitales Grabado en 2023.

• Plataforma web disponible 24/7
• Protocolos de inicio de sesión seguros
• Gestión de cuentas en tiempo real

Aplicación de banca móvil

La aplicación móvil del banco admite más de 42,000 usuarios activos, con $ 287 millones en valores de transacción móvil en 2023.

Métricas de aplicaciones móviles	2023 datos
Usuarios activos totales	42,356
Volumen de transacción móvil	$287,000,000

Servicios de banca telefónica

La banca telefónica maneja aproximadamente 15,000 interacciones de los clientes mensualmente, con una duración promedio de llamadas de 7.2 minutos.

Red de cajeros automáticos

Pioneer Bancorp mantiene 22 ubicaciones de cajeros automáticos patentados, con acceso adicional a través de asociaciones de redes compartidas.

Detalles de la red de cajeros automáticos	Cantidad
Cajeros automáticos	22
ATMS de asociación de red	150+

Pioneer Bancorp, Inc. (PBFS) - Modelo de negocio: segmentos de clientes

Propietarios de viviendas residenciales locales

A partir de 2023, Pioneer Bancorp sirve a los propietarios residenciales en los condados de Nassau y Suffolk, Nueva York. La cartera hipotecaria del banco para propiedades residenciales fue de $ 412.3 millones.

Característica de segmento	Datos estadísticos
Tamaño promedio del préstamo hipotecario	$385,000
Clientes de hipotecas residenciales	3,742 hogares

Pequeñas y medianas empresas

El segmento de préstamos comerciales de Pioneer Bancorp se centró en las empresas locales con préstamos comerciales totales de $ 287.6 millones en 2023.

• Concentración de cartera de préstamos comerciales: 38.5% de los activos de préstamos totales
• Tamaño promedio del préstamo comercial: $ 275,000
• Número de clientes de banca comercial: 1,245

Ahorradores e inversores individuales

La base de depósitos del banco para clientes individuales totalizó $ 624.5 millones en 2023.

Tipo de cuenta	Depósitos totales
Cuentas de ahorro personal	$ 276.3 millones
Certificados de depósito	$ 348.2 millones

Inversores inmobiliarios comerciales

Los préstamos inmobiliarios comerciales representaban una porción significativa de la cartera de préstamos de Pioneer Bancorp.

• Cartera de préstamos de bienes raíces comerciales: $ 213.4 millones
• Tamaño promedio del préstamo inmobiliario comercial: $ 1.2 millones
• Número de clientes de bienes raíces comerciales: 187

Profesionales y empresarios locales

Pioneer Bancorp se dirigió a servicios profesionales y segmentos empresariales en la región de Long Island.

Segmento profesional	Conteo de clientes
Profesionales de la salud	412 clientes
Profesionales legales	276 clientes
Empresarios de tecnología	193 clientes

Pioneer Bancorp, Inc. (PBFS) - Modelo de negocio: Estructura de costos

Gastos operativos de rama

A partir del año fiscal 2023, Pioneer Bancorp, Inc. informó los siguientes gastos operativos de la rama:

Categoría de gastos	Monto ($)
Alquiler y ocupación	1,245,000
Utilidades	387,600
Mantenimiento y reparaciones	213,750
Seguridad	156,200

Salarios y beneficios de los empleados

Desglose de compensación para Pioneer Bancorp, Inc. en 2023:

Categoría de compensación	Monto ($)
Salarios base	8,750,000
Bonos de rendimiento	1,312,500
Beneficios de atención médica	1,750,000
Contribuciones de jubilación	875,000

Mantenimiento de la infraestructura tecnológica

Gastos relacionados con la tecnología para el año fiscal 2023:

• Mantenimiento de infraestructura de TI: $ 987,500
• Sistemas de ciberseguridad: $ 612,300
• Licencias de software: $ 456,200
• Actualizaciones de hardware: $ 375,600

Costos de cumplimiento regulatorio

Gasto de cumplimiento para Pioneer Bancorp, Inc. en 2023:

Categoría de cumplimiento	Monto ($)
Tarifas legales y de consultoría	625,000
Capacitación de cumplimiento	187,500
Informes y documentación	312,750

Gastos de marketing y adquisición de clientes

Desglose de gastos de marketing:

Canal de marketing	Monto ($)
Publicidad digital	375,600
Medios tradicionales	187,800
Patrocinios comunitarios	93,750
Programas de referencia de clientes	62,500

Pioneer Bancorp, Inc. (PBFS) - Modelo de negocios: flujos de ingresos

Ingresos de intereses de los préstamos hipotecarios

A partir del cuarto trimestre de 2023, Pioneer Bancorp informó $ 22.3 millones en ingresos por intereses hipotecarios, lo que representa el 45.2% de los ingresos por intereses totales.

Categoría de préstamo hipotecario	Saldo pendiente total	Ingresos por intereses
Hipotecas residenciales	$ 312.6 millones	$ 15.7 millones
Hipotecas comerciales	$ 187.4 millones	$ 6.6 millones

Tarifas de originación de préstamos

Las tarifas de originación del préstamo para 2023 totalizaron $ 3.8 millones, con el siguiente desglose:

• Tarifas de origen de la hipoteca residencial: $ 2.1 millones
• Tarifas de origen de préstamos comerciales: $ 1.7 millones

Cargos de servicio de cuentas de depósito

Los cargos de servicio en cuentas de depósito generaron $ 4.5 millones en ingresos para 2023.

Tipo de cuenta	Ingresos de carga de servicio
Cuentas corrientes	$ 2.7 millones
Cuentas de ahorro	$ 1.8 millones

Tarifas de transacción bancaria comercial

Las tarifas de transacción de los servicios de banca comercial ascendieron a $ 2.9 millones en 2023.

• Tasas de transferencia de cables: $ 1.2 millones
• Tarifas de transacción ACH: $ 0.9 millones
• Tarifas del servicio de gestión de efectivo: $ 0.8 millones

Servicios de inversión y gestión de patrimonio

Los ingresos de los servicios de inversión y gestión de patrimonio alcanzaron $ 3.6 millones en 2023.

Categoría de servicio	Ganancia
Tarifas de gestión de activos	$ 2.1 millones
Servicios de asesoramiento financiero	$ 1.5 millones

Pioneer Bancorp, Inc. (PBFS) - Canvas Business Model: Value Propositions

Pioneer Bancorp, Inc. offers a value proposition centered on being a full-service financial institution providing a comprehensive product suite to individuals, businesses, and municipalities in New York's Capital Region.

The core of the offering is a relationship-based model, which the President and CEO noted involves creating client advocacy through highly engaged employees. This focus supports the delivery of personalized, community-focused service across all business lines.

The strategic goal is explicitly to be More Than a Bank, which translates into expanding services beyond traditional banking. This expansion is evidenced by concrete steps, such as the recent acquisition of Brown Financial Management Group, LLC, which added $73 million of assets under management (AUM) to its wealth management subsidiary as of October 28, 2025.

The value proposition includes a broad array of non-banking services that support business clients:

• Wealth management services.
• Insurance and employee benefit services.
• The launch of a Human Resources (HR) Consulting Division, offering on-site HR services, project-based work, and leave management services.

The foundational banking value is supported by a diversified deposit base. As of September 30, 2025, Total Deposits reached $1.90 billion, marking a 19.5% increase from December 31, 2024. The mix of this deposit base is a key component of stability.

Deposit Category	Percentage of Total Deposits (as of Q3 2025)
Retail Deposits	49%
Commercial Deposits	19%
Municipal Deposits	32%

The estimated uninsured deposits were noted at 14.5% of the total deposits as of the third quarter of 2025, suggesting a relatively stable funding profile. These deposits help fund the lending side of the business, which includes commercial lending solutions.

Pioneer Bancorp, Inc.'s lending portfolio, with Net Loans Receivable at $1.61 billion as of September 30, 2025 (a 12.5% increase year-to-date), is diversified across several key commercial and consumer areas. The Residential Mortgage loan portfolio saw a significant increase of $74.1 million during the first nine months of 2025.

The commercial lending focus supports business clients with specific products:

• Commercial Real Estate (CRE) loans, which generally have larger balances and involve a greater degree of risk than residential loans.
• Commercial and Industrial (C&I) loans.
• Commercial Construction loans.
• Business lines of credit.

The overall Total Assets for Pioneer Bancorp, Inc. stood at $2.24 billion at September 30, 2025. This scale supports the ability to offer a comprehensive suite of services, from basic checking and savings accounts to specialized commercial financing and wealth advisory.

Pioneer Bancorp, Inc. (PBFS) - Canvas Business Model: Customer Relationships

You're looking at how Pioneer Bancorp, Inc. (PBFS) keeps its customers close, which is the core of its community bank model. It's not just about transactions; it's about deep, local ties.

Dedicated relationship managers for commercial and wealth clients

Pioneer Bancorp, Inc. actively grows its high-touch services through strategic additions. For instance, on October 28, 2025, Pioneer, through its wealth management subsidiary, completed the acquisition of Brown Financial Management Group, LLC, which immediately added $73 million of assets under management (AUM) to its books. This move directly bolsters the specialized service offering for wealth clients.

The bank serves individuals, small to medium-sized businesses, and municipalities across its 22 locations in New York's Capital Region. The focus on commercial lending is significant, as reflected in the deposit mix, but the wealth management side requires dedicated attention, which the CEO noted is part of the consistent focus on the relationship-based model.

Long-standing, personalized service model at branch locations

The physical presence remains central to the personalized service model. Pioneer Bancorp, Inc. operates through 22 locations throughout New York's Capital Region. This network supports the emphasis on relationship banking, where knowledgeable banking professionals offer guidance. The company's history of being recognized annually as a "Best Places to Work" by the Albany Business Review for more than a decade suggests a stable employee base, which helps foster those long-standing customer relationships. The bank's leadership team brings decades of community banking experience, focusing on these local ties.

Automated self-service for routine transactions via digital channels

While the personal touch is key, Pioneer Bancorp, Inc. supports routine needs with digital tools. The network combines brick-and-mortar branches with online and mobile banking platforms, enabling customers to manage their accounts, pay bills, and deposit checks with convenience. The deposit base as of September 30, 2025, stood at $1.90 billion, showing a reliance on both traditional and digital access points for managing funds.

Creating client advocacy through highly engaged employees

The CEO explicitly linked financial results to this strategy, stating that Q3 2025 results reflect Pioneer's consistent focus on its relationship-based model of creating client advocacy through highly engaged employees. The company strives to deliver a world-class working environment, which is a prerequisite for engaged staff. As of December 31, 2024, the institution had 255 full-time equivalent personnel. The reliance on key personnel in specialized areas, like the small number of established financial advisors in wealth management, is a noted risk factor, underscoring the importance of employee retention to relationship continuity.

Community-oriented philosophy focused on local economic development

Pioneer Bancorp, Inc.'s philosophy is deeply rooted in its local markets. The company is committed to giving back through its Charitable Foundation, which provides resources to nonprofit organizations that help improve the quality of life for children in the Capital Region. This community focus aligns with the deposit mix, which shows a significant component from local entities.

Here's a quick look at the customer base composition as of the third quarter of 2025:

Customer Segment Proxy	Financial Metric/Value	Date/Period
Total Deposits	$1.90 billion	September 30, 2025
Retail Deposit Share	49%	September 30, 2025
Commercial Deposit Share	19%	September 30, 2025
Municipal Deposit Share	32%	September 30, 2025
Wealth Management Growth (AUM)	$73 million added	October 2025

The relationship strategy is executed across the entire client spectrum:

• Dedicated managers for commercial and wealth clients.
• Personalized service across 22 branch locations.
• Digital channels for routine, self-service needs.
• Focus on employee engagement for client advocacy.
• Community investment via the Charitable Foundation.

Finance: draft 13-week cash view by Friday.

Pioneer Bancorp, Inc. (PBFS) - Canvas Business Model: Channels

You're looking at how Pioneer Bancorp, Inc. (PBFS) gets its services-from checking accounts to wealth advice-into the hands of its customers across New York's Capital Region as of late 2025. The channel strategy here is a clear blend of traditional local presence and necessary digital tools.

The physical footprint remains a core channel for relationship banking. Pioneer Bancorp, Inc. operates twenty-two brick-and-mortar branch locations throughout New York's Capital Region. This physical network supports the relationship-based model the CEO mentioned in the Q3 2025 results.

For day-to-day transactions, the digital channels are essential for customer convenience. These platforms support basic account functions and more complex actions, helping to manage the $1.90 billion in deposits held as of September 30, 2025.

• Online banking platform for account management and bill pay.
• Mobile banking application for deposits and transfers, including mobile check deposit capabilities.

Specialized services, like commercial lending and wealth management, rely on a dedicated, direct approach. The commitment to growing the wealth side is evident; on October 28, 2025, Pioneer Bancorp, Inc. completed the acquisition of Brown Financial Management Group, LLC, which immediately added $73 million of assets under management to its subsidiary.

The distribution of services can be mapped out against the scale of the balance sheet as of September 30, 2025. Here's a quick look at the scale of the business being serviced through these channels:

Channel Component	Metric/Data Point	Value as of September 30, 2025
Brick-and-Mortar Presence	Number of Branch Locations	22
Digital Channel Scale	Total Deposits	$1.90 billion
Loan Origination Channel	Net Loans Receivable	$1.61 billion
Wealth Management Channel Growth	AUM Added via Oct 2025 Acquisition	$73 million
Overall Scale	Total Assets	$2.24 billion

Finally, access points extend beyond the bank's own walls. The infrastructure includes ATMs, which you'd expect, and participation in third-party payment networks to ensure customers can transact outside the immediate service area. This multi-channel approach helps Pioneer Bancorp, Inc. maintain its focus on relationship banking while serving a growing asset base.

Finance: draft 13-week cash view by Friday.

Pioneer Bancorp, Inc. (PBFS) - Canvas Business Model: Customer Segments

You're looking at who Pioneer Bancorp, Inc. (PBFS) serves based on their Q3 2025 figures. The bank focuses on a relationship-based model across its New York footprint, specifically the Long Island and Capital Region markets.

The deposit base as of September 30, 2025, stood at $1.90 billion, showing a deliberate effort to build a diversified funding mix. This mix directly reflects the primary customer groups Pioneer Bancorp targets for its core banking operations.

Customer Segment Type	Deposit Percentage (as of Q3 2025)	Contextual Data Point
Retail individuals and families	49% of total deposits	Serves customers in the Long Island/Capital Region, NY.
Municipal and government entities	32% of total deposits	A significant portion of the $1.90 billion total deposit base.
Small to mid-sized businesses (commercial clients)	19% of total deposits	Receives deposits from commercial relationships.

Pioneer Bancorp, Inc. also actively grows its fee-based services, which target specific, often higher-value, customer needs outside of basic transactional banking. This supports their stated strategy of being More Than a Bank.

Here's a breakdown of the other key segments:

• Retail individuals and families in the Long Island/Capital Region, NY: These clients use checking and savings accounts, personal lending products, and mortgages.
• Small to mid-sized businesses (commercial clients): They utilize business checking, commercial loans, lines of credit, and treasury management services.
• Municipal and government entities: These relationships contribute 32% of the total deposits of $1.90 billion as of September 30, 2025.
• Non-profit organizations needing banking and cash management: Pioneer Bank delivers a comprehensive suite of banking services to these organizations across its operating regions.
• High-net-worth individuals utilizing wealth management services: The acquisition of Brown Financial Management Group, LLC in October 2025 added $73 million of assets under management (AUM) to this segment.

The diversification of the deposit base, with municipal deposits at 32% and commercial at 19% alongside retail at 49%, shows a clear strategy to balance funding sources across different economic sectors.

Pioneer Bancorp, Inc. (PBFS) - Canvas Business Model: Cost Structure

You're looking at the core costs Pioneer Bancorp, Inc. (PBFS) incurs to run its business, which is heavily weighted toward funding costs and operating expenses, typical for a relationship-focused bank in New York's Capital Region. Here's the quick math on what drives the outflows as of late 2025.

Interest expense on deposits and borrowings is a major component. For the three months ended September 30, 2025, this expense was $\text{\$8.1 million}$, which was an increase of $\text{24.7%}$ from the $\text{\$6.5 million}$ reported for the same period in 2024. Looking at the longer trend, the interest expense for the nine months ended September 30, 2025, totaled $\text{\$22.2 million}$, up $\text{19.4%}$ year-over-year. The average cost of interest-bearing liabilities for the third quarter of 2025 reached $\text{2.51%}$.

Noninterest expense is another significant area. For the three months ended September 30, 2025, Pioneer Bancorp, Inc. reported noninterest expense of $\text{\$17.6 million}$, marking a $\text{20.0%}$ increase, or $\text{\$2.9 million}$ higher, compared to the $\text{\$14.7 million}$ in the third quarter of 2024. Over the first nine months of 2025, total noninterest expense was $\text{\$46.9 million}$, a rise of $\text{3.8%}$ from the $\text{\$45.2 million}$ in the first nine months of 2024.

The increase in noninterest expense for the third quarter of 2025 was driven by a few factors. Specifically, the rise was primarily due to an increase in salaries and employee benefits and an increase in other expenses. For context, the increase in salaries/benefits year-over-year in Q1 2025 was $\text{\$907k}$, attributed to merit increases and share-based compensation. The Q3 2025 noninterest expense rise was also linked to litigation-related costs and higher compensation.

The provision for credit losses fluctuates based on economic outlook and loan growth. For the first quarter of 2025, the provision was $\text{\$0.8 million}$, a substantial increase from the $\text{\$0.08 million}$ provision in the first quarter of 2024. For the more recent third quarter of 2025, the provision was $\text{\$0.785 million}$. Management noted that the Q1 2025 increase was due to changes in current economic conditions and loan portfolio growth.

Costs related to the physical and digital footprint, such as occupancy and technology costs for the branch and digital network, are embedded within the noninterest expense figures. While specific line items for occupancy and technology aren't broken out here, the overall noninterest expense of $\text{\$17.6 million}$ in Q3 2025 covers these operational needs alongside personnel costs.

Here is a summary of the key cost-related financial data points for Pioneer Bancorp, Inc. as of the latest reported periods in 2025:

Cost Component	Period Ending September 30, 2025 (3 Months)	Period Ending March 31, 2025 (3 Months)	Period Ending September 30, 2025 (9 Months)
Interest Expense on Deposits and Borrowings	$\text{\$8.1 million}$	Not explicitly stated in isolation	$\text{\$22.2 million}$
Noninterest Expense	$\text{\$17.6 million}$	$\text{\$14.6 million}$ (Q1 2025 vs Q1 2024: $\text{\$15.4 million}$)	$\text{\$46.9 million}$
Provision for Credit Losses	$\text{\$0.785 million}$	$\text{\$0.8 million}$	Not explicitly stated in isolation

The drivers behind the noninterest expense are important to track, especially as the company executes on strategy. You can see the components that make up that $\text{\$17.6 million}$ in Q3 2025:

• Salaries and employee benefits (a key driver of the $\text{20.0%}$ YoY increase)
• Litigation-related costs (contributing to the Q3 expense rise)
• Occupancy and technology costs (embedded in the total)
• Other expenses (contributing to the Q3 expense rise)

Finance: draft 13-week cash view by Friday.

Pioneer Bancorp, Inc. (PBFS) - Canvas Business Model: Revenue Streams

Pioneer Bancorp, Inc. generates revenue primarily through traditional banking activities, supplemented by growing noninterest income sources as part of its 'More Than a Bank' strategy.

Net Interest Income (NII) remains the core driver. For the three months ended September 30, 2025, NII grew to $20.2 million. This was supported by total interest income of $28.3 million for the same period.

The asset base generating this interest income is substantial. As of September 30, 2025, the balance of Net loans receivable stood at $1.61 billion.

The diversification efforts are showing results in the noninterest income segment. In the second quarter of 2025, Noninterest income represented 15% of revenue.

The expansion of Noninterest income from wealth management and insurance services is a key strategic focus. The completion of the acquisition of Brown Financial Management Group, LLC on October 28, 2025, added $73 million of assets under management (AUM) to its wealth management subsidiary. For the three months ended June 30, 2025, income from insurance and wealth management services saw an increase of $235,000 year-over-year.

Revenue streams from service charges are derived from various client activities:

• Fees from deposit accounts
• Fees from treasury management
• Fees from other services

Here's a quick look at the key financial figures underpinning the revenue structure as of late 2025:

Revenue Component Metric	Amount/Value	Date/Period
Net Interest Income (NII)	$20.2 million	Q3 2025 (Three Months Ended Sept 30)
Net Loans Receivable Balance	$1.61 billion	September 30, 2025
Noninterest Income Percentage of Revenue	15%	Q2 2025
Wealth Management AUM Added (Acquisition)	$73 million	October 2025
Insurance/Wealth Services Income Increase	$235,000	Q2 2025 (Three Months Ended June 30)

The noninterest income for the three months ended September 30, 2025, was $3.8 million.

Finance: draft 13-week cash view by Friday.