Pioneer Bancorp, Inc. (PBFS): Business Model Canvas

Eingebettet in die pulsierende Metropolenlandschaft New Yorks entwickelt sich Pioneer Bancorp, Inc. (PBFS) zu einem dynamischen, gemeinschaftsorientierten Finanzinstitut, das personalisierte Bankdienstleistungen, innovative digitale Plattformen und tiefe Einblicke in den lokalen Markt strategisch miteinander verbindet. Durch die sorgfältige Ausarbeitung eines Geschäftsmodells, das beziehungsorientiertes Banking, wettbewerbsfähige Finanzprodukte und maßgeschneiderte Kundenerlebnisse in den Vordergrund stellt, hat sich PBFS als markanter Akteur im regionalen Bankenökosystem positioniert. Diese Untersuchung ihres Business Model Canvas enthüllt die komplizierten Mechanismen, die ihren strategischen Ansatz vorantreiben, und zeigt, wie sie traditionelle Bankparadigmen in eine reaktionsfähige, gemeinschaftsorientierte Finanzlösung umwandeln.

Pioneer Bancorp, Inc. (PBFS) – Geschäftsmodell: Wichtige Partnerschaften

Lokale Immobilienentwickler und Hypothekenmakler

Seit dem vierten Quartal 2023 hat Pioneer Bancorp Partnerschaften mit 47 lokalen Immobilienentwicklungsunternehmen im Großraum New York aufgebaut. Das Hypothekendarlehensvolumen der Bank mit diesen Partnern erreichte 128,3 Millionen US-Dollar für gewerbliche und private Immobilienfinanzierungen.

Partnerkategorie	Anzahl der Partner	Gesamtfinanzierungsvolumen
Wohnimmobilienentwickler	32	78,6 Millionen US-Dollar
Gewerbeimmobilienentwickler	15	49,7 Millionen US-Dollar

Verbände kleiner und mittlerer Unternehmen

Pioneer Bancorp unterhält aktive Mitgliedschaften und strategische Partnerschaften mit 12 regionalen Wirtschaftsverbänden und unterstützt 223 kleine und mittlere Unternehmen (KMU).

• Long Island Association of Business Networks
• New York State Small Business Development Center
• Handelskammer von Queens
• Unternehmensnetzwerk des Nassau County

Regionale Finanzdienstleister

Die Bank arbeitet mit 9 regionalen Finanzdienstleistern zusammen, mit einem Gesamtwert der Partnerschaftstransaktionen von 42,5 Millionen US-Dollar im Jahr 2023.

Dienstanbietertyp	Anzahl der Partner	Transaktionswert
Zahlungsabwicklungsdienste	3	18,2 Millionen US-Dollar
Finanztechnologieplattformen	4	15,7 Millionen US-Dollar
Anlageberatungsdienste	2	8,6 Millionen US-Dollar

Versicherungsunternehmen für komplementäre Finanzprodukte

Pioneer Bancorp unterhält strategische Partnerschaften mit 6 Versicherungsanbietern und generiert im Jahr 2023 einen Cross-Selling-Umsatz in Höhe von 22,1 Millionen US-Dollar.

• Lebensversicherungspartnerschaften: 3 Anbieter
• Schaden- und Unfallversicherung: 2 Anbieter
• Vermögensschutzversicherung: 1 Anbieter

Pioneer Bancorp, Inc. (PBFS) – Geschäftsmodell: Hauptaktivitäten

Community-Banking-Dienstleistungen

Seit dem vierten Quartal 2023 betreibt Pioneer Bancorp 15 Full-Service-Filialen im gesamten Bundesstaat New York. Gesamtvermögen der Community Banking: 1,47 Milliarden US-Dollar.

Servicekategorie	Anzahl der Konten	Gesamtwert
Persönliche Überprüfung	38,642	214,3 Millionen US-Dollar
Geschäftsprüfung	6,215	87,6 Millionen US-Dollar

Hypothekendarlehen und -vergabe

Hypothekarkreditvolumen für 2023: 287,4 Millionen US-Dollar. Wohnhypothekenportfolio: 642,9 Millionen US-Dollar.

• Vergebene Hypothekendarlehen für Wohnimmobilien: 1.247
• Durchschnittliche Hypothekendarlehenshöhe: 230.600 $
• Genehmigungsquote für Hypothekendarlehen: 68,3 %

Verwaltung von Einlagen- und Sparkonten

Gesamteinlagen zum 31. Dezember 2023: 1,32 Milliarden US-Dollar.

Einzahlungsart	Gesamtsaldo	Anzahl der Konten
Sparkonten	412,7 Millionen US-Dollar	28,945
Geldmarktkonten	214,5 Millionen US-Dollar	12,638

Bearbeitung von Gewerbe- und Privatkrediten

Gesamtkreditportfolio: 1,09 Milliarden US-Dollar, Stand 4. Quartal 2023.

• Kommerzielle Kredite: 487,6 Millionen US-Dollar
• Privatkredite: 302,3 Millionen US-Dollar
• Genehmigungsquote für gewerbliche Kredite: 62,7 %

Wartung der digitalen Banking-Plattform

Online- und Mobile-Banking-Nutzer: 62.400. Digitales Transaktionsvolumen im Jahr 2023: 4,2 Millionen Transaktionen.

Digitaler Service	Aktive Benutzer	Monatliche Transaktionen
Mobiles Banking	47,300	2,1 Millionen
Online-Banking	15,100	2,1 Millionen

Pioneer Bancorp, Inc. (PBFS) – Geschäftsmodell: Schlüsselressourcen

Physisches Filialnetz

Zum 31. Dezember 2023 betreibt Pioneer Bancorp, Inc. 13 Full-Service-Filialen in den Counties Nassau und Queens, New York.

Filialstandorttyp	Anzahl der Filialen
Nassau County	8
Queens County	5
Gesamtzahl der Filialen	13

Erfahrenes Bankpersonal

Nach dem letzten Jahresbericht beschäftigt Pioneer Bancorp rund 119 Vollzeitmitarbeiter.

• Durchschnittliche Betriebszugehörigkeit: 7,5 Jahre
• Managementteam mit gemeinsamer Bankerfahrung von über 100 Jahren

Digitale Banking-Technologie-Infrastruktur

Technologieinvestitionen ab Geschäftsjahr 2023:

Kategorie „Technologieinvestitionen“.	Betrag
Gesamtinvestition in die IT-Infrastruktur	1,2 Millionen US-Dollar
Upgrade der digitalen Banking-Plattform	$450,000
Verbesserungen der Cybersicherheit	$350,000

Finanzielle Kapitalbasis

Finanzkennzahlen zum 31. Dezember 2023:

• Gesamtvermögen: 1,04 Milliarden US-Dollar
• Gesamteigenkapital: 94,3 Millionen US-Dollar
• Kernkapitalquote: 12,45 %
• Rendite auf das durchschnittliche Vermögen (ROAA): 0,85 %

Reputation auf dem lokalen Markt

Kennzahlen zum Community-Engagement und zur lokalen Marktpräsenz:

Reputationsmetrik	Wert
Lokale Gemeinschaftskredite	412 Millionen Dollar
Investitionen in die Gemeindeentwicklung	3,2 Millionen US-Dollar
Lokale Geschäftskredite	276 Millionen Dollar

Pioneer Bancorp, Inc. (PBFS) – Geschäftsmodell: Wertversprechen

Personalisierte Bankerfahrung für lokale Gemeinschaften

Im vierten Quartal 2023 bedient Pioneer Bancorp 12 Bezirke in New York mit einem Gesamtvermögen von 2,15 Milliarden US-Dollar. Die Bank unterhält 19 Filialen mit umfassendem Serviceangebot, hauptsächlich in den Landkreisen Nassau und Suffolk.

Community-Banking-Kennzahlen	Daten für 2023
Gesamtzahl der Filialstandorte	19
Landkreise bedient	12
Gesamtvermögen	2,15 Milliarden US-Dollar

Wettbewerbsfähige Zinssätze für Kredite und Einlagen

Zum 31. Dezember 2023 berichtete Pioneer Bancorp:

• Kreditportfolio: 1,62 Milliarden US-Dollar
• Durchschnittliche Kreditrendite: 5,73 %
• Nettozinsmarge: 3,12 %

Schnelle und effiziente Kreditgenehmigungsprozesse

Kennzahlen zur Kreditbearbeitung	Leistung
Durchschnittliche Genehmigungszeit für Gewerbekredite	3-5 Werktage
Abschlussrate von Online-Kreditanträgen	78%

Umfassende Finanzdienstleistungen

Zu den Finanzdienstleistungsangeboten gehören:

• Kommerzielle Kredite: 892 Millionen US-Dollar
• Hypothekendarlehen für Wohnimmobilien: 456 Millionen US-Dollar
• Verbraucherkredite: 272 Millionen US-Dollar
• Gesamteinlagen: 1,87 Milliarden US-Dollar

Lokale Entscheidungsfindung und beziehungsorientiertes Banking

Lokale Kreditkennzahlen zeigen Engagement für die Gemeinschaft:

Kennzahlen zur lokalen Kreditvergabe	Werte für 2023
Lokale Gewerbekredite	612 Millionen Dollar
Kredite für kleine Unternehmen	187 Millionen Dollar
Genehmigungsrate für lokale Kredite	87%

Pioneer Bancorp, Inc. (PBFS) – Geschäftsmodell: Kundenbeziehungen

Persönliche Interaktionen in lokalen Filialen

Ab 2024 betreibt Pioneer Bancorp 12 Full-Service-Filialen in Long Island, New York. Durchschnittliche tägliche Kundeninteraktionen pro Filiale: 87 Kunden.

Niederlassungsstandorte	Gesamte Kundeninteraktionen (monatlich)
Nassau County	2.610 Interaktionen
Suffolk County	1.944 Interaktionen

Persönlicher Kundenservice

Kundendienstkennzahlen:

• Durchschnittliche Antwortzeit: 6,2 Minuten
• Kundenzufriedenheitsbewertung: 4,3/5
• Personalisierte Kontoverwaltungsquote: 68 %

Supportkanäle für digitales Banking

Statistiken zur digitalen Banking-Plattform:

Kanal	Monatlich aktive Benutzer
Mobile-Banking-App	24.567 Benutzer
Online-Banking-Plattform	31.245 Benutzer
Kundensupport-Chat rund um die Uhr	3.876 monatliche Interaktionen

Beziehungsmanagement für Geschäftskunden

Details zur Verwaltung von Geschäftsbankbeziehungen:

• Gesamtkundenzahl im Geschäftskundengeschäft: 1.243
• Engagierte Kundenbetreuer: 22
• Durchschnittliche Portfoliogröße pro Manager: 47,6 Millionen US-Dollar

Community-orientierte Engagement-Strategien

Kennzahlen zum Community-Engagement:

Engagement-Typ	Jährliche Teilnahme
Lokale Gemeinschaftsveranstaltungen	27 Veranstaltungen
Programme zur Finanzkompetenz	12 Workshops
Lokale gemeinnützige Sponsorings	18 Organisationen

Pioneer Bancorp, Inc. (PBFS) – Geschäftsmodell: Kanäle

Physisches Filialnetz

Ab 2024 betreibt Pioneer Bancorp 16 physische Filialen im gesamten Bundesstaat New York, insbesondere auf Long Island und im Großraum New York.

Zweigtyp	Anzahl der Standorte	Geografische Abdeckung
Full-Service-Filialen	14	Long Island, NY
Filialen mit eingeschränktem Service	2	Metropolregion New York

Online-Banking-Plattform

Die digitale Plattform von Pioneer Bancorp bedient etwa 85 % seines Kundenstamms 412 Millionen US-Dollar an digitalen Transaktionsvolumina aufgenommen im Jahr 2023.

• Webplattform rund um die Uhr verfügbar
• Sichere Anmeldeprotokolle
• Kontoverwaltung in Echtzeit

Mobile-Banking-Anwendung

Die mobile Anwendung der Bank unterstützt über 42.000 aktive Benutzer 287 Millionen US-Dollar an mobilen Transaktionswerten im Jahr 2023.

Metriken für mobile Apps	Daten für 2023
Gesamtzahl der aktiven Benutzer	42,356
Mobiles Transaktionsvolumen	$287,000,000

Telefon-Banking-Dienste

Beim Telefonbanking werden monatlich etwa 15.000 Kundeninteraktionen abgewickelt, bei einer durchschnittlichen Gesprächsdauer von 7,2 Minuten.

ATM-Netzwerk

Pioneer Bancorp unterhält 22 eigene Geldautomatenstandorte mit zusätzlichem Zugang durch gemeinsame Netzwerkpartnerschaften.

Details zum Geldautomatennetzwerk	Menge
Eigene Geldautomaten	22
Geldautomaten der Netzwerkpartnerschaft	150+

Pioneer Bancorp, Inc. (PBFS) – Geschäftsmodell: Kundensegmente

Lokale Eigenheimbesitzer

Ab 2023 betreut Pioneer Bancorp Eigenheimbesitzer in den Counties Nassau und Suffolk, New York. Das Hypothekenportfolio der Bank für Wohnimmobilien belief sich auf 412,3 Millionen US-Dollar.

Segmentcharakteristik	Statistische Daten
Durchschnittliche Höhe eines Hypothekendarlehens	$385,000
Kunden von Wohnhypotheken	3.742 Haushalte

Kleine und mittlere Unternehmen

Das Geschäftskreditsegment von Pioneer Bancorp konzentrierte sich auf lokale Unternehmen mit einem Gesamtkreditvolumen von 287,6 Millionen US-Dollar im Jahr 2023.

• Konzentration des gewerblichen Kreditportfolios: 38,5 % des gesamten Kreditvermögens
• Durchschnittliche gewerbliche Kredithöhe: 275.000 $
• Anzahl Geschäftsbankkunden: 1.245

Individuelle Sparer und Anleger

Die Einlagenbasis der Bank für Privatkunden belief sich im Jahr 2023 auf insgesamt 624,5 Millionen US-Dollar.

Kontotyp	Gesamteinlagen
Persönliche Sparkonten	276,3 Millionen US-Dollar
Einlagenzertifikate	348,2 Millionen US-Dollar

Gewerbliche Immobilieninvestoren

Gewerbliche Immobilienkredite machten einen erheblichen Teil des Kreditportfolios von Pioneer Bancorp aus.

• Gewerbliches Immobilienkreditportfolio: 213,4 Millionen US-Dollar
• Durchschnittliche Kredithöhe für Gewerbeimmobilien: 1,2 Millionen US-Dollar
• Anzahl gewerblicher Immobilienkunden: 187

Lokale Fachleute und Unternehmer

Pioneer Bancorp konzentrierte sich auf professionelle Dienstleistungen und Unternehmenssegmente in der Region Long Island.

Professionelles Segment	Kundenanzahl
Fachkräfte im Gesundheitswesen	412 Kunden
Juristen	276 Kunden
Technologieunternehmer	193 Kunden

Pioneer Bancorp, Inc. (PBFS) – Geschäftsmodell: Kostenstruktur

Betriebsausgaben der Zweigstelle

Ab dem Geschäftsjahr 2023 meldete Pioneer Bancorp, Inc. die folgenden Betriebskosten der Zweigstelle:

Ausgabenkategorie	Betrag ($)
Miete und Belegung	1,245,000
Dienstprogramme	387,600
Wartung und Reparaturen	213,750
Sicherheit	156,200

Gehälter und Leistungen der Mitarbeiter

Aufschlüsselung der Vergütung für Pioneer Bancorp, Inc. im Jahr 2023:

Vergütungskategorie	Betrag ($)
Grundgehälter	8,750,000
Leistungsprämien	1,312,500
Gesundheitsleistungen	1,750,000
Altersvorsorgebeiträge	875,000

Wartung der Technologieinfrastruktur

Technologiebezogene Aufwendungen für das Geschäftsjahr 2023:

• Wartung der IT-Infrastruktur: 987.500 $
• Cybersicherheitssysteme: 612.300 $
• Softwarelizenz: 456.200 $
• Hardware-Upgrades: 375.600 $

Kosten für die Einhaltung gesetzlicher Vorschriften

Compliance-Ausgaben für Pioneer Bancorp, Inc. im Jahr 2023:

Compliance-Kategorie	Betrag ($)
Rechts- und Beratungskosten	625,000
Compliance-Schulung	187,500
Berichterstattung und Dokumentation	312,750

Aufwendungen für Marketing und Kundenakquise

Aufschlüsselung der Marketingausgaben:

Marketingkanal	Betrag ($)
Digitale Werbung	375,600
Traditionelle Medien	187,800
Gemeinschaftspatenschaften	93,750
Kundenempfehlungsprogramme	62,500

Pioneer Bancorp, Inc. (PBFS) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Hypothekendarlehen

Im vierten Quartal 2023 meldete Pioneer Bancorp Hypothekenzinserträge in Höhe von 22,3 Millionen US-Dollar, was 45,2 % der gesamten Zinserträge entspricht.

Kategorie Hypothekendarlehen	Gesamter ausstehender Saldo	Zinserträge
Wohnhypotheken	312,6 Millionen US-Dollar	15,7 Millionen US-Dollar
Gewerbliche Hypotheken	187,4 Millionen US-Dollar	6,6 Millionen US-Dollar

Gebühren für die Kreditvergabe

Die Kreditvergabegebühren beliefen sich im Jahr 2023 auf insgesamt 3,8 Millionen US-Dollar, mit folgender Aufteilung:

• Gebühren für die Vergabe von Wohnhypotheken: 2,1 Millionen US-Dollar
• Gebühren für die Aufnahme gewerblicher Kredite: 1,7 Millionen US-Dollar

Servicegebühren für das Einlagenkonto

Die Servicegebühren auf Einlagenkonten generierten im Jahr 2023 einen Umsatz von 4,5 Millionen US-Dollar.

Kontotyp	Einnahmen aus Servicegebühren
Girokonten	2,7 Millionen US-Dollar
Sparkonten	1,8 Millionen US-Dollar

Gebühren für Geschäftsbanktransaktionen

Die Transaktionsgebühren für kommerzielle Bankdienstleistungen beliefen sich im Jahr 2023 auf 2,9 Millionen US-Dollar.

• Gebühren für Überweisungen: 1,2 Millionen US-Dollar
• ACH-Transaktionsgebühren: 0,9 Millionen US-Dollar
• Gebühren für den Cash-Management-Service: 0,8 Millionen US-Dollar

Investment- und Vermögensverwaltungsdienstleistungen

Der Umsatz aus Investment- und Vermögensverwaltungsdienstleistungen erreichte im Jahr 2023 3,6 Millionen US-Dollar.

Servicekategorie	Einnahmen
Vermögensverwaltungsgebühren	2,1 Millionen US-Dollar
Finanzberatungsdienste	1,5 Millionen Dollar

Pioneer Bancorp, Inc. (PBFS) - Canvas Business Model: Value Propositions

Pioneer Bancorp, Inc. offers a value proposition centered on being a full-service financial institution providing a comprehensive product suite to individuals, businesses, and municipalities in New York's Capital Region.

The core of the offering is a relationship-based model, which the President and CEO noted involves creating client advocacy through highly engaged employees. This focus supports the delivery of personalized, community-focused service across all business lines.

The strategic goal is explicitly to be More Than a Bank, which translates into expanding services beyond traditional banking. This expansion is evidenced by concrete steps, such as the recent acquisition of Brown Financial Management Group, LLC, which added $73 million of assets under management (AUM) to its wealth management subsidiary as of October 28, 2025.

The value proposition includes a broad array of non-banking services that support business clients:

• Wealth management services.
• Insurance and employee benefit services.
• The launch of a Human Resources (HR) Consulting Division, offering on-site HR services, project-based work, and leave management services.

The foundational banking value is supported by a diversified deposit base. As of September 30, 2025, Total Deposits reached $1.90 billion, marking a 19.5% increase from December 31, 2024. The mix of this deposit base is a key component of stability.

Deposit Category	Percentage of Total Deposits (as of Q3 2025)
Retail Deposits	49%
Commercial Deposits	19%
Municipal Deposits	32%

The estimated uninsured deposits were noted at 14.5% of the total deposits as of the third quarter of 2025, suggesting a relatively stable funding profile. These deposits help fund the lending side of the business, which includes commercial lending solutions.

Pioneer Bancorp, Inc.'s lending portfolio, with Net Loans Receivable at $1.61 billion as of September 30, 2025 (a 12.5% increase year-to-date), is diversified across several key commercial and consumer areas. The Residential Mortgage loan portfolio saw a significant increase of $74.1 million during the first nine months of 2025.

The commercial lending focus supports business clients with specific products:

• Commercial Real Estate (CRE) loans, which generally have larger balances and involve a greater degree of risk than residential loans.
• Commercial and Industrial (C&I) loans.
• Commercial Construction loans.
• Business lines of credit.

The overall Total Assets for Pioneer Bancorp, Inc. stood at $2.24 billion at September 30, 2025. This scale supports the ability to offer a comprehensive suite of services, from basic checking and savings accounts to specialized commercial financing and wealth advisory.

Pioneer Bancorp, Inc. (PBFS) - Canvas Business Model: Customer Relationships

You're looking at how Pioneer Bancorp, Inc. (PBFS) keeps its customers close, which is the core of its community bank model. It's not just about transactions; it's about deep, local ties.

Dedicated relationship managers for commercial and wealth clients

Pioneer Bancorp, Inc. actively grows its high-touch services through strategic additions. For instance, on October 28, 2025, Pioneer, through its wealth management subsidiary, completed the acquisition of Brown Financial Management Group, LLC, which immediately added $73 million of assets under management (AUM) to its books. This move directly bolsters the specialized service offering for wealth clients.

The bank serves individuals, small to medium-sized businesses, and municipalities across its 22 locations in New York's Capital Region. The focus on commercial lending is significant, as reflected in the deposit mix, but the wealth management side requires dedicated attention, which the CEO noted is part of the consistent focus on the relationship-based model.

Long-standing, personalized service model at branch locations

The physical presence remains central to the personalized service model. Pioneer Bancorp, Inc. operates through 22 locations throughout New York's Capital Region. This network supports the emphasis on relationship banking, where knowledgeable banking professionals offer guidance. The company's history of being recognized annually as a "Best Places to Work" by the Albany Business Review for more than a decade suggests a stable employee base, which helps foster those long-standing customer relationships. The bank's leadership team brings decades of community banking experience, focusing on these local ties.

Automated self-service for routine transactions via digital channels

While the personal touch is key, Pioneer Bancorp, Inc. supports routine needs with digital tools. The network combines brick-and-mortar branches with online and mobile banking platforms, enabling customers to manage their accounts, pay bills, and deposit checks with convenience. The deposit base as of September 30, 2025, stood at $1.90 billion, showing a reliance on both traditional and digital access points for managing funds.

Creating client advocacy through highly engaged employees

The CEO explicitly linked financial results to this strategy, stating that Q3 2025 results reflect Pioneer's consistent focus on its relationship-based model of creating client advocacy through highly engaged employees. The company strives to deliver a world-class working environment, which is a prerequisite for engaged staff. As of December 31, 2024, the institution had 255 full-time equivalent personnel. The reliance on key personnel in specialized areas, like the small number of established financial advisors in wealth management, is a noted risk factor, underscoring the importance of employee retention to relationship continuity.

Community-oriented philosophy focused on local economic development

Pioneer Bancorp, Inc.'s philosophy is deeply rooted in its local markets. The company is committed to giving back through its Charitable Foundation, which provides resources to nonprofit organizations that help improve the quality of life for children in the Capital Region. This community focus aligns with the deposit mix, which shows a significant component from local entities.

Here's a quick look at the customer base composition as of the third quarter of 2025:

Customer Segment Proxy	Financial Metric/Value	Date/Period
Total Deposits	$1.90 billion	September 30, 2025
Retail Deposit Share	49%	September 30, 2025
Commercial Deposit Share	19%	September 30, 2025
Municipal Deposit Share	32%	September 30, 2025
Wealth Management Growth (AUM)	$73 million added	October 2025

The relationship strategy is executed across the entire client spectrum:

• Dedicated managers for commercial and wealth clients.
• Personalized service across 22 branch locations.
• Digital channels for routine, self-service needs.
• Focus on employee engagement for client advocacy.
• Community investment via the Charitable Foundation.

Finance: draft 13-week cash view by Friday.

Pioneer Bancorp, Inc. (PBFS) - Canvas Business Model: Channels

You're looking at how Pioneer Bancorp, Inc. (PBFS) gets its services-from checking accounts to wealth advice-into the hands of its customers across New York's Capital Region as of late 2025. The channel strategy here is a clear blend of traditional local presence and necessary digital tools.

The physical footprint remains a core channel for relationship banking. Pioneer Bancorp, Inc. operates twenty-two brick-and-mortar branch locations throughout New York's Capital Region. This physical network supports the relationship-based model the CEO mentioned in the Q3 2025 results.

For day-to-day transactions, the digital channels are essential for customer convenience. These platforms support basic account functions and more complex actions, helping to manage the $1.90 billion in deposits held as of September 30, 2025.

• Online banking platform for account management and bill pay.
• Mobile banking application for deposits and transfers, including mobile check deposit capabilities.

Specialized services, like commercial lending and wealth management, rely on a dedicated, direct approach. The commitment to growing the wealth side is evident; on October 28, 2025, Pioneer Bancorp, Inc. completed the acquisition of Brown Financial Management Group, LLC, which immediately added $73 million of assets under management to its subsidiary.

The distribution of services can be mapped out against the scale of the balance sheet as of September 30, 2025. Here's a quick look at the scale of the business being serviced through these channels:

Channel Component	Metric/Data Point	Value as of September 30, 2025
Brick-and-Mortar Presence	Number of Branch Locations	22
Digital Channel Scale	Total Deposits	$1.90 billion
Loan Origination Channel	Net Loans Receivable	$1.61 billion
Wealth Management Channel Growth	AUM Added via Oct 2025 Acquisition	$73 million
Overall Scale	Total Assets	$2.24 billion

Finally, access points extend beyond the bank's own walls. The infrastructure includes ATMs, which you'd expect, and participation in third-party payment networks to ensure customers can transact outside the immediate service area. This multi-channel approach helps Pioneer Bancorp, Inc. maintain its focus on relationship banking while serving a growing asset base.

Finance: draft 13-week cash view by Friday.

Pioneer Bancorp, Inc. (PBFS) - Canvas Business Model: Customer Segments

You're looking at who Pioneer Bancorp, Inc. (PBFS) serves based on their Q3 2025 figures. The bank focuses on a relationship-based model across its New York footprint, specifically the Long Island and Capital Region markets.

The deposit base as of September 30, 2025, stood at $1.90 billion, showing a deliberate effort to build a diversified funding mix. This mix directly reflects the primary customer groups Pioneer Bancorp targets for its core banking operations.

Customer Segment Type	Deposit Percentage (as of Q3 2025)	Contextual Data Point
Retail individuals and families	49% of total deposits	Serves customers in the Long Island/Capital Region, NY.
Municipal and government entities	32% of total deposits	A significant portion of the $1.90 billion total deposit base.
Small to mid-sized businesses (commercial clients)	19% of total deposits	Receives deposits from commercial relationships.

Pioneer Bancorp, Inc. also actively grows its fee-based services, which target specific, often higher-value, customer needs outside of basic transactional banking. This supports their stated strategy of being More Than a Bank.

Here's a breakdown of the other key segments:

• Retail individuals and families in the Long Island/Capital Region, NY: These clients use checking and savings accounts, personal lending products, and mortgages.
• Small to mid-sized businesses (commercial clients): They utilize business checking, commercial loans, lines of credit, and treasury management services.
• Municipal and government entities: These relationships contribute 32% of the total deposits of $1.90 billion as of September 30, 2025.
• Non-profit organizations needing banking and cash management: Pioneer Bank delivers a comprehensive suite of banking services to these organizations across its operating regions.
• High-net-worth individuals utilizing wealth management services: The acquisition of Brown Financial Management Group, LLC in October 2025 added $73 million of assets under management (AUM) to this segment.

The diversification of the deposit base, with municipal deposits at 32% and commercial at 19% alongside retail at 49%, shows a clear strategy to balance funding sources across different economic sectors.

Pioneer Bancorp, Inc. (PBFS) - Canvas Business Model: Cost Structure

You're looking at the core costs Pioneer Bancorp, Inc. (PBFS) incurs to run its business, which is heavily weighted toward funding costs and operating expenses, typical for a relationship-focused bank in New York's Capital Region. Here's the quick math on what drives the outflows as of late 2025.

Interest expense on deposits and borrowings is a major component. For the three months ended September 30, 2025, this expense was $\text{\$8.1 million}$, which was an increase of $\text{24.7%}$ from the $\text{\$6.5 million}$ reported for the same period in 2024. Looking at the longer trend, the interest expense for the nine months ended September 30, 2025, totaled $\text{\$22.2 million}$, up $\text{19.4%}$ year-over-year. The average cost of interest-bearing liabilities for the third quarter of 2025 reached $\text{2.51%}$.

Noninterest expense is another significant area. For the three months ended September 30, 2025, Pioneer Bancorp, Inc. reported noninterest expense of $\text{\$17.6 million}$, marking a $\text{20.0%}$ increase, or $\text{\$2.9 million}$ higher, compared to the $\text{\$14.7 million}$ in the third quarter of 2024. Over the first nine months of 2025, total noninterest expense was $\text{\$46.9 million}$, a rise of $\text{3.8%}$ from the $\text{\$45.2 million}$ in the first nine months of 2024.

The increase in noninterest expense for the third quarter of 2025 was driven by a few factors. Specifically, the rise was primarily due to an increase in salaries and employee benefits and an increase in other expenses. For context, the increase in salaries/benefits year-over-year in Q1 2025 was $\text{\$907k}$, attributed to merit increases and share-based compensation. The Q3 2025 noninterest expense rise was also linked to litigation-related costs and higher compensation.

The provision for credit losses fluctuates based on economic outlook and loan growth. For the first quarter of 2025, the provision was $\text{\$0.8 million}$, a substantial increase from the $\text{\$0.08 million}$ provision in the first quarter of 2024. For the more recent third quarter of 2025, the provision was $\text{\$0.785 million}$. Management noted that the Q1 2025 increase was due to changes in current economic conditions and loan portfolio growth.

Costs related to the physical and digital footprint, such as occupancy and technology costs for the branch and digital network, are embedded within the noninterest expense figures. While specific line items for occupancy and technology aren't broken out here, the overall noninterest expense of $\text{\$17.6 million}$ in Q3 2025 covers these operational needs alongside personnel costs.

Here is a summary of the key cost-related financial data points for Pioneer Bancorp, Inc. as of the latest reported periods in 2025:

Cost Component	Period Ending September 30, 2025 (3 Months)	Period Ending March 31, 2025 (3 Months)	Period Ending September 30, 2025 (9 Months)
Interest Expense on Deposits and Borrowings	$\text{\$8.1 million}$	Not explicitly stated in isolation	$\text{\$22.2 million}$
Noninterest Expense	$\text{\$17.6 million}$	$\text{\$14.6 million}$ (Q1 2025 vs Q1 2024: $\text{\$15.4 million}$)	$\text{\$46.9 million}$
Provision for Credit Losses	$\text{\$0.785 million}$	$\text{\$0.8 million}$	Not explicitly stated in isolation

The drivers behind the noninterest expense are important to track, especially as the company executes on strategy. You can see the components that make up that $\text{\$17.6 million}$ in Q3 2025:

• Salaries and employee benefits (a key driver of the $\text{20.0%}$ YoY increase)
• Litigation-related costs (contributing to the Q3 expense rise)
• Occupancy and technology costs (embedded in the total)
• Other expenses (contributing to the Q3 expense rise)

Finance: draft 13-week cash view by Friday.

Pioneer Bancorp, Inc. (PBFS) - Canvas Business Model: Revenue Streams

Pioneer Bancorp, Inc. generates revenue primarily through traditional banking activities, supplemented by growing noninterest income sources as part of its 'More Than a Bank' strategy.

Net Interest Income (NII) remains the core driver. For the three months ended September 30, 2025, NII grew to $20.2 million. This was supported by total interest income of $28.3 million for the same period.

The asset base generating this interest income is substantial. As of September 30, 2025, the balance of Net loans receivable stood at $1.61 billion.

The diversification efforts are showing results in the noninterest income segment. In the second quarter of 2025, Noninterest income represented 15% of revenue.

The expansion of Noninterest income from wealth management and insurance services is a key strategic focus. The completion of the acquisition of Brown Financial Management Group, LLC on October 28, 2025, added $73 million of assets under management (AUM) to its wealth management subsidiary. For the three months ended June 30, 2025, income from insurance and wealth management services saw an increase of $235,000 year-over-year.

Revenue streams from service charges are derived from various client activities:

• Fees from deposit accounts
• Fees from treasury management
• Fees from other services

Here's a quick look at the key financial figures underpinning the revenue structure as of late 2025:

Revenue Component Metric	Amount/Value	Date/Period
Net Interest Income (NII)	$20.2 million	Q3 2025 (Three Months Ended Sept 30)
Net Loans Receivable Balance	$1.61 billion	September 30, 2025
Noninterest Income Percentage of Revenue	15%	Q2 2025
Wealth Management AUM Added (Acquisition)	$73 million	October 2025
Insurance/Wealth Services Income Increase	$235,000	Q2 2025 (Three Months Ended June 30)

The noninterest income for the three months ended September 30, 2025, was $3.8 million.

Finance: draft 13-week cash view by Friday.