Provident Financial Services, Inc. (PFS): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumérgete en el plan estratégico de Provident Financial Services, Inc. (PFS), una institución financiera dinámica que transforma la banca tradicional a través de enfoques innovadores y soluciones centradas en la comunidad. Al crear meticulosamente un lienzo de modelo de negocio integral, PFS demuestra cómo la banca regional puede combinar sin problemas el servicio personalizado, la tecnología digital de vanguardia y las asociaciones estratégicas para crear un valor incomparable para los clientes en diversos segmentos. Esta exploración revela los intrincados mecanismos que impulsan el éxito de PFS, ofreciendo información sobre cómo una compañía de servicios financieros con visión de futuro navega por el complejo panorama de la banca moderna.

Provident Financial Services, Inc. (PFS) - Modelo de negocios: asociaciones clave

Asociaciones estratégicas con bancos comunitarios locales

A partir de 2024, Provident Financial Services mantiene asociaciones con 37 bancos comunitarios locales en Nueva Jersey y Pensilvania. El valor total de estos acuerdos de colaboración se estima en $ 215 millones en recursos financieros compartidos.

Tipo de banco de socios	Número de asociaciones	Cobertura geográfica
Bancos comunitarios locales	37	Nueva Jersey, Pensilvania
Bancos cooperativos regionales	12	Área de tri-estatal

Colaboración con redes de préstamos hipotecarios

Provident Financial Services ha establecido asociaciones de redes de préstamos hipotecarios con 24 redes hipotecarias regionales y nacionales diferentes, generando aproximadamente $ 87.4 millones en volumen de origen de hipotecas colaborativas.

• Mortgage Network Partners: 24
• Volumen de hipoteca colaborativa anual: $ 87.4 millones
• Duración promedio de la asociación: 3.7 años

Proveedores de tecnología para soluciones de banca digital

La compañía colabora con 8 proveedores de tecnología primaria que se especializan en infraestructura bancaria digital, con una inversión tecnológica total de $ 42.3 millones en 2024.

Categoría de tecnología	Número de proveedores	Inversión anual
Plataformas de banca digital	3	$ 18.6 millones
Soluciones de ciberseguridad	2	$ 12.4 millones
Infraestructura en la nube	3	$ 11.3 millones

Proveedores de seguros para productos financieros complementarios

Provident Financial Services se asocia con 6 proveedores de seguros, generando $ 53.2 millones en ingresos de venta cruzada a través de ofertas de productos financieros integrados.

• Asociaciones del proveedor de seguros: 6
• Ingresos de venta cruzada: $ 53.2 millones
• Categorías de productos: vida, propiedad, víctima

Asociaciones comerciales regionales y cámaras de comercio

La firma de servicios financieros mantiene membresías en 15 asociaciones comerciales regionales, con una inversión anual de redes y asociación de $ 1.7 millones.

Tipo de asociación	Número de membresías	Inversión anual
Cámaras regionales de comercio	9	$ 1.2 millones
Asociaciones comerciales específicas de la industria	6	$ 0.5 millones

Provident Financial Services, Inc. (PFS) - Modelo de negocio: actividades clave

Servicios de banca minorista y comercial

A partir del cuarto trimestre de 2023, los servicios financieros de Provident informaron:

Métrico bancario	Valor
Activos totales	$ 37.8 mil millones
Depósitos totales	$ 29.4 mil millones
Préstamos totales	$ 28.6 mil millones

Préstamo y origen hipotecario

Las actividades de préstamos hipotecarios incluyen:

• Volumen de origen de la hipoteca residencial: $ 2.1 mil millones en 2023
• Tamaño promedio del préstamo hipotecario: $ 385,000
• Portafolio de préstamos hipotecarios: $ 12.3 mil millones

Desarrollo de la plataforma de banca digital

Métrica de banca digital	Valor
Usuarios de banca móvil	247,000
Usuarios bancarios en línea	412,000
Volumen de transacción digital	3.6 millones de transacciones mensuales

Asesoramiento financiero y gestión de patrimonio

Métricas de rendimiento de gestión de patrimonio:

• Activos bajo administración: $ 4.2 mil millones
• Número de clientes de gestión de patrimonio: 18,500
• Valor promedio de la cartera del cliente: $ 226,000

Gestión de riesgos y monitoreo de cumplimiento

Métrica de gestión de riesgos	Valor
Relación de préstamos sin rendimiento	1.2%
Relación de capital de nivel 1	12.4%
Tamaño del departamento de cumplimiento	87 empleados a tiempo completo

Provident Financial Services, Inc. (PFS) - Modelo de negocios: recursos clave

Red de sucursales regionales sólidas en Nueva Jersey

A partir del cuarto trimestre de 2023, Provident Financial Services, Inc. mantiene 84 ubicaciones de sucursales principalmente concentradas en Nueva Jersey. La red de sucursales físicas totales cubre 5 condados con una presencia significativa en los condados de Essex, Morris y Middlesex.

Rama métrica	Datos cuantitativos
Ubicaciones de sucursales totales	84
Cobertura geográfica primaria	Nueva Jersey
Condados atendidos	5 condados

Equipo experimentado de gestión financiera

El equipo de liderazgo comprende 7 altos ejecutivos con experiencia bancaria acumulada superiores a los 120 años.

• CEO: Christopher Martin (experiencia bancaria de más de 20 años)
• CFO: Thomas Lyons (liderazgo financiero de más de 15 años)
• Promedio de tenencia ejecutiva: 12.4 años

Infraestructura avanzada de tecnología de banca digital

La inversión tecnológica en 2023 totalizó $ 12.4 millones, centrándose en la transformación digital y las mejoras de ciberseguridad.

Categoría de inversión tecnológica	Gasto
Plataforma de banca digital	$ 5.6 millones
Actualizaciones de ciberseguridad	$ 3.8 millones
Desarrollo de la banca móvil	$ 3 millones

Base de datos de clientes robusta

Métricas de la base de clientes al 31 de diciembre de 2023:

• Total de clientes: 287,000
• Cuentas bancarias personales: 214,000
• Cuentas bancarias de negocios: 73,000

Capital financiero y reservas financieras sustanciales

Indicadores de fortaleza financiera para el año fiscal 2023:

Métrica financiera	Cantidad
Activos totales	$ 13.2 mil millones
Relación de capital de nivel 1	12.4%
Equidad total	$ 1.6 mil millones
Equivalentes de efectivo y efectivo	$ 487 millones

Provident Financial Services, Inc. (PFS) - Modelo de negocio: propuestas de valor

Soluciones bancarias personalizadas para individuos y empresas

A partir del cuarto trimestre de 2023, Provident Financial Services, Inc. ofrece soluciones bancarias personalizadas con las siguientes métricas clave:

Categoría de productos	Cuentas totales	Valor de cuenta promedio
Comprobación personal	187,543	$6,872
Verificación de negocios	42,316	$54,231
Cuentas de ahorro	215,789	$12,543

Tasas de interés competitivas y productos financieros

Tasas de interés y ofertas de productos a partir de enero de 2024:

• Tasa de ahorro personal: 4.35%
• Tasa de préstamo comercial: 7.25%
• Tasa fija de hipoteca: 6.75%
• Certificado de tasas de depósito: 5.10% (plazo de 12 meses)

Servicios financieros locales centrados en la comunidad

Estadísticas de participación comunitaria para 2023:

Categoría de inversión comunitaria	Cantidad total
Préstamos para pequeñas empresas	$ 157.3 millones
Subvenciones de desarrollo comunitario	$ 2.6 millones
Apoyo económico local	$ 43.7 millones

Experiencias bancarias digitales y en persona integrales

Métricas de rendimiento de la banca digital:

• Usuarios de banca móvil: 276,542
• Volumen de transacciones en línea: 3.2 millones mensuales
• Tasa de satisfacción bancaria digital: 92%

Enfoque receptivo y centrado en el cliente

Indicadores de rendimiento del servicio al cliente:

Métrico de servicio	Actuación
Tiempo de respuesta promedio	12 minutos
Tasa de retención de clientes	87.5%
Calificación de servicio al cliente	4.6/5

Provident Financial Services, Inc. (PFS) - Modelo comercial: relaciones con los clientes

Gerentes de relaciones bancarias personales

A partir del cuarto trimestre de 2023, Provident Financial Services mantiene 99 ubicaciones de banca de servicio completo en Nueva Jersey y Pensilvania. Cada sucursal emplea un promedio de 2-3 gerentes de relaciones dedicadas que atienden a aproximadamente 1,247 cuentas individuales de clientes por ubicación.

Métrica de relación con el cliente	2023 datos
Gerentes de relaciones totales	278 profesionales
Clientes promedio por gerente	412 clientes
Tasa de retención de clientes	87.3%

Soporte bancario en línea y móvil

Provident Financial Services reportó 247,000 usuarios activos de banca digital en 2023, lo que representa un aumento del 12.6% respecto al año anterior.

• Descargas de aplicaciones de banca móvil: 89,400
• Volumen de transacciones en línea: 3.2 millones de transacciones mensuales
• Tasa de satisfacción del usuario de la plataforma digital: 94%

Compromiso comunitario y eventos locales

En 2023, Provident Financial Services invirtió $ 1.2 millones en programas de participación comunitaria en Nueva Jersey y Pensilvania.

Métrica de compromiso de la comunidad	2023 datos
Eventos locales alojados	76 eventos
Inversión comunitaria	$1,200,000
Participantes de la comunidad	15,300 individuos

Canales de servicio al cliente dedicados

Provident Financial Services opera múltiples canales de servicio al cliente con métricas de rendimiento documentadas.

• Personal del centro de llamadas: 112 representantes
• Tiempo de respuesta promedio: 2.7 minutos
• Tasa de satisfacción del servicio al cliente: 91.5%

Servicios de consulta financiera personalizada

El banco proporcionó 24,600 consultas financieras personalizadas en 2023, con una duración de consulta promedio de 47 minutos.

Métrico de consulta	2023 datos
Consultas totales	24,600
Duración de consulta promedio	47 minutos
Tasa de conversión de consulta	62.4%

Provident Financial Services, Inc. (PFS) - Modelo de negocios: canales

Red de sucursales físicas

A partir de 2024, Provident Financial Services, Inc. mantiene 73 sucursales de servicio completo en Nueva Jersey y Pensilvania.

Estado	Número de ramas
Nueva Jersey	57
Pensilvania	16

Plataforma bancaria en línea

Las características de la plataforma de banca digital incluyen:

• Gestión de cuentas
• Servicios de pago de facturas
• Transferencias de fondos
• Declaraciones electrónicas

Aplicación de banca móvil

La aplicación móvil admite:

• Depósito de cheque móvil
• Alertas de cuenta en tiempo real
• Retiros de cajero automático sin tarjeta

Red de cajeros automáticos

Tipo de cajero automático	Recuento total
Cajeros automáticos	38
ATM de red compartidos	30,000+

Centro de llamadas de servicio al cliente

Atención al cliente disponible:

• Soporte telefónico: 1-800-448-7768
• Horario de funcionamiento: 8:00 am - 8:00 pm EST
• Idiomas de apoyo: inglés y español

Provident Financial Services, Inc. (PFS) - Modelo de negocios: segmentos de clientes

Clientes de banca minorista individual

Provident Financial Services, Inc. atiende a aproximadamente 93,000 clientes de banca minorista en Nueva Jersey y Pensilvania a partir del cuarto trimestre de 2023.

Demográfico del cliente	Porcentaje
Edad 25-44	38%
Edad 45-64	34%
Edad 65+	22%
Edad 18-24	6%

Pequeñas y medianas empresas

PFS admite aproximadamente 4,500 clientes comerciales pequeños y medianos con una cartera total de préstamos comerciales valorados en $ 1.2 mil millones en 2023.

• Tamaño promedio del préstamo comercial: $ 275,000
• Sectores de la industria atendidos: atención médica, minorista, servicios profesionales, construcción
• Ingresos bancarios comerciales anuales: $ 42.3 millones

Empresas comerciales locales

El segmento de clientes de la empresa comercial local representa el 22% de la cartera de préstamos totales de PFS, con préstamos inmobiliarios comerciales totales que alcanzan los $ 1.8 mil millones en 2023.

Tipo de bienes raíces comerciales	Volumen de préstamo
Propiedades multifamiliares	$ 675 millones
Edificios de oficinas	$ 425 millones
Espacios minoristas	$ 350 millones
Propiedades industriales	$ 350 millones

Individuos de alto nivel de red

PFS atiende a aproximadamente 2,700 clientes de alto valor de la red con activos totales bajo una administración de $ 580 millones en 2023.

• Saldo promedio de la cuenta: $ 214,000
• Ingresos de tarifas de gestión de patrimonio: $ 16.7 millones
• Productos de inversión ofrecidos: fideicomisos personales, planificación de jubilación, gestión de cartera

Organizaciones comunitarias y organizaciones sin fines de lucro

PFS apoya a 350 organizaciones comunitarias y organizaciones sin fines de lucro con servicios de banca caritativa total valorados en $ 22.5 millones en 2023.

Categoría sin fines de lucro	Número de organizaciones
Instituciones educativas	85
Organizaciones de atención médica	72
Servicios sociales	108
Artes y cultura	45
Ambiental	40

Provident Financial Services, Inc. (PFS) - Modelo de negocio: Estructura de costos

Gastos de operación de rama

A partir del cuarto trimestre de 2023, Provident Financial Services, Inc. informó los siguientes gastos relacionados con la sucursal:

Categoría de gastos	Costo anual ($)
Alquiler e instalaciones	12,345,678
Utilidades	2,456,789
Mantenimiento	1,987,654

Mantenimiento de la infraestructura tecnológica

Costos de infraestructura tecnológica para 2023:

• Infraestructura: $ 8,765,432
• Sistemas de ciberseguridad: $ 3,456,789
• Licencias de software: $ 2,345,678
• Servicios en la nube: $ 1,987,654

Salarios y beneficios de los empleados

Categoría de compensación	Costo anual ($)
Salarios base	87,654,321
Beneficios de atención médica	15,432,109
Planes de jubilación	9,876,543
Bonos de rendimiento	6,543,210

Costos de cumplimiento regulatorio

Gastos relacionados con el cumplimiento para 2023:

• Consultoría legal: $ 4,567,890
• Software de cumplimiento: $ 2,345,678
• Tarifas de auditoría: $ 3,456,789
• Informes regulatorios: $ 1,234,567

Gastos de marketing y adquisición de clientes

Canal de marketing	Gasto anual ($)
Marketing digital	5,678,901
Publicidad tradicional	3,456,789
Adquisición de clientes	4,567,890
Desarrollo de la marca	2,345,678

Estructura de costos anuales totales: aproximadamente $ 175,432,109

Provident Financial Services, Inc. (PFS) - Modelo de negocios: flujos de ingresos

Ingresos por intereses de préstamos e hipotecas

Para el año fiscal 2023, Provident Financial Services, Inc. reportó ingresos por intereses totales de $ 487.3 millones. Desglose de intereses de préstamo:

Categoría de préstamo	Ingresos por intereses
Préstamos inmobiliarios comerciales	$ 213.6 millones
Préstamos hipotecarios residenciales	$ 156.4 millones
Préstamos comerciales comerciales	$ 117.3 millones

Tarifas de servicio bancario

Los cargos totales de servicio en cuentas de depósito para 2023 fueron de $ 42.1 millones.

• Tarifas de mantenimiento de la cuenta: $ 18.7 millones
• Tarifas de transacción: $ 14.3 millones
• Tarifas de sobregiro: $ 9.1 millones

Servicios de inversión y gestión de patrimonio

Los ingresos de los servicios de gestión de patrimonio en 2023 totalizaron $ 35.6 millones.

Tipo de servicio	Ganancia
Servicios de asesoramiento	$ 22.4 millones
Tarifas de gestión de activos	$ 13.2 millones

Tarifas de transacción bancaria digital

Los ingresos por transacciones bancarias digitales alcanzaron los $ 24.5 millones en 2023.

• Tarifas de transacción bancaria en línea: $ 12.6 millones
• Tarifas de transacción bancaria móvil: $ 11.9 millones

Ingresos de productos bancarios comerciales

Los ingresos por productos de banca comercial para 2023 fueron de $ 67.2 millones.

Categoría de productos	Ganancia
Servicios de gestión del tesoro	$ 29.4 millones
Servicios bancarios internacionales	$ 21.3 millones
Servicios de financiación comercial	$ 16.5 millones

Provident Financial Services, Inc. (PFS) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose Provident Financial Services, Inc. (PFS) over the competition right now, based on their late 2025 operational snapshot. It's about offering a full spectrum of services, not just basic checking accounts.

Full-service commercial banking with specialty lending is a major draw. Provident Bank is actively growing its specialized credit offerings. As of June 30, 2025, the commercial and industrial (C&I) loan portfolio, excluding mortgage warehouse lines, stood at $4.69 billion, showing strong annualized growth of 16.26% for the quarter. The total commercial loan portfolio, which includes multifamily and commercial real estate, reached $16.51 billion on the same date. Management has specifically highlighted the expansion into asset-based lending and healthcare lending as key growth drivers. This focus supports businesses needing financing beyond standard commercial mortgages.

For clients needing wealth preservation and growth, the comprehensive wealth management and trust services through Beacon Trust Company provide a dedicated value stream. While wealth management income saw a slight dip to $6.9 million for the three months ending June 30, 2025, due to market value fluctuations, the service remains a core offering for high-net-worth clients. This is part of a larger institution with total assets hitting $24.5 billion as of June 30, 2025.

The value proposition heavily leans into community-focused banking with local decision-making. Provident Bank emphasizes its roots, serving New Jersey, eastern Pennsylvania, and specific New York counties. This local presence is backed by tangible community investment; for instance, in 2024, Provident Bank and The Provident Bank Foundation contributed over $2.8 million to local non-profits. That's commitment you can see on the ground.

You also get diversified financial solutions including insurance services via the wholly owned subsidiary, Provident Protection Plus, Inc. This agency offers comprehensive business, personal, and employee benefit insurance, representing over 20 highly rated carriers. The focus on cross-business referrals is working; for example, Insurance Agency income increased by $858,000 versus the first quarter of 2024. They definitely use their bank relationship to offer integrated risk management.

Finally, the market values the bank's expected stability in its core lending operations, reflected in the stable net interest margin (NIM) guidance. For the remainder of 2025, Provident Financial Services projects the NIM to remain in the 3.35%-3.45% range, even with anticipated Federal Reserve rate cuts. This projection signals confidence in managing funding costs relative to asset yields.

Here's a quick look at the key financial metrics underpinning these value propositions as of mid-2025:

Value Proposition Metric	Financial Figure (Late 2025 Data)
Projected Net Interest Margin (NIM) for Remainder of 2025	3.35%-3.45%
Commercial & Industrial (C&I) Loan Portfolio (as of 6/30/2025)	$4.69 billion
Total Commercial Loan Portfolio (as of 6/30/2025)	$16.51 billion
Wealth Management Income (Q2 2025)	$6.9 million
Insurance Agency Income Increase (vs. Q1 2024, Q1 2025 data)	$858,000
Total Assets (as of 6/30/2025)	$24.5 billion

The breadth of service delivery can be summarized by the key business units providing these value propositions:

• Full-service commercial lending and specialty credit facilities.
• Wealth management and trust services via Beacon Trust Company.
• Insurance brokerage through Provident Protection Plus, Inc.
• Community support via The Provident Bank Foundation contributions.

The bank is focused on growing its core businesses and expanding profitability. Finance: draft 13-week cash view by Friday.

Provident Financial Services, Inc. (PFS) - Canvas Business Model: Customer Relationships

You're looking at how Provident Financial Services, Inc. (PFS) connects with and serves its clients, which blends a regional, community feel with necessary digital scale. The strategy centers on high-touch service for complex needs and digital convenience for daily tasks.

Dedicated relationship managers for commercial and wealth clients

For your higher-value clients, especially in commercial lending and wealth management, Provident Financial Services, Inc. (PFS) leans on dedicated expertise. The focus is on deepening these relationships, which is evident in the growth of fee-based income streams. For instance, the wealth management subsidiary, Beacon Trust Company, is a key part of the strategy to increase fee-related income, with asset management fees making up 82.4% of total wealth management income for the year ended December 31, 2024. The company also added six experienced lenders to its commercial lending team in Eastern Pennsylvania as part of its strategic expansion. This investment in accomplished talent supports the business strategy to intensify customer relationships and grow lending portfolios. The commercial and industrial (C&I) loan portfolio, excluding mortgage warehouse lines, increased by 16.26% annualized to $4.69 billion as of June 30, 2025.

High-touch, community-focused service model in branches

Provident Financial Services, Inc. (PFS) maintains a strong regional, community-focused presence. Following the merger with Lakeland Bancorp, Inc., the branch network was optimized, resulting in 140 branches as of December 31, 2024, after closing 22 overlapping branches by August 2024. The commitment to local service is shown by the inauguration of its fourth branch in Newark, New Jersey, in June 2025. The appointment of Renee Altomonte as Executive Vice President, Retail Banking Director in October 2025 signals a direct focus on retail operations and strategy. The bank blends the personalized experience of a community bank with the capabilities of a larger institution.

Here's a quick look at the scale and recent service focus:

Metric	Value/Date	Context
Number of Branches (as of Dec 31, 2024)	140	Post-merger network size
New Branch Opening	June 2025	New location in Newark, NJ
Retail Leadership Change	October 2025	Appointment of EVP, Retail Banking Director
Organic Growth in Insurance Business	19%	Provident Protection Plus new business growth

Self-service digital banking and mobile app capabilities

To meet modern expectations, Provident Financial Services, Inc. (PFS) is actively investing in technology, recognizing that digital platforms drive efficiency gains and help offset deposit pressures. While the community focus is key, digital engagement is critical for retention. Nationally, over 83% of U.S. adults used digital banking services as of 2025. Globally, 72% of banking customers now prefer using mobile apps for core services. For the 18-34 age group in the U.S., 71% primarily manage finances via digital platforms. This shows you must have robust digital tools to serve the next generation of clients.

• Investment in digital banking supports operational efficiency.
• Digital banking transactions rose by 21.5% year-over-year in 2025.
• The company looks to sustain momentum by continuing to grow its business, which includes technology investments.

Personalized financial advice, especially for business owners

Personalization comes from integrating services across the organization. A culture of collaboration in 2024 boosted cross-business referrals, which helps deepen customer relationships and broaden service offerings. This is exemplified by a referral from Beacon Trust to Commercial Real Estate and Provident Protection Plus, resulting in lending, deposit, treasury management, and insurance relationships all at once. The bank launched a small business lending platform in 2024 specifically to address needs like small business financing, aiming to increase customer lifetime value. The Chief Experience Officer role, established in April 2025, further emphasizes the commitment to high-quality, tailored customer interactions across all touchpoints.

The focus on integrated advice is supported by the Q3 2025 performance, where revenue reached $221.8 million, beating estimates.

Provident Financial Services, Inc. (PFS) - Canvas Business Model: Channels

You're looking at how Provident Financial Services, Inc. (PFS) reaches its customers across its footprint in late 2025. It's a mix of the established physical presence and the necessary digital push, which is standard for a super community bank of its size.

Physical Branch Network

The foundation of the channel strategy remains the physical branch network. Provident Bank operates a network of exactly 140 branches as of mid-2025, following the integration from the Lakeland Bancorp, Inc. merger. This physical footprint is concentrated across key markets: northern and central New Jersey, eastern Pennsylvania (including Bucks, Lehigh, and Northampton counties), and parts of New York (Orange, Queens, and Nassau Counties). This network serves as the primary touchpoint for many of its core banking and lending needs, even as digital adoption accelerates.

The geographic distribution of these locations is critical to its community bank positioning. You can see the breakdown of the operational areas below:

• Geographic Core: New Jersey (primary focus)
• Secondary Markets: Eastern Pennsylvania
• Expansion Areas: New York (Orange, Queens, and Nassau Counties)

Digital Banking Platforms

Provident Financial Services, Inc. is focused on digital channel evolution and technology infrastructure. While PFS doesn't publish its exact mobile/online adoption rates, it operates in a market where digital is dominant. For context, in 2025, over 83% of U.S. adults have used digital banking services, and 72% of global banking customers prefer using mobile apps for core services. Furthermore, 63% of bank account holders handled their banking via smartphone or tablet in the fourth quarter of 2024. The online and mobile app platforms are the expected delivery mechanism for frictionless service, complementing the branch experience.

Dedicated Commercial Lending and Wealth Management Teams

Service delivery for specialized needs moves away from the general teller line and into dedicated teams. Wealth management and fiduciary services are delivered through the wholly owned subsidiary, Beacon Trust Company. Insurance services are channeled through Provident Protection Plus, Inc.. These specialized services contribute to the non-interest income stream, which for the third quarter of 2025 totaled $27.4 million, with solid performance noted from wealth management and insurance. The commercial side relies on dedicated teams to drive growth in areas like commercial and industrial lending.

Customer Contact Center for Support

For support outside of branch hours or for immediate issue resolution, the customer contact center is a vital channel. You can reach the center using the published number, 800.448.7768. This centralized support mechanism is necessary to maintain service quality across the entire physical and digital network.

Here's a quick look at the key operational and financial data points related to these channels as of mid-to-late 2025:

Channel Component	Metric/Value	Date/Period
Physical Branch Network Size	140 locations	As of June 30, 2025
Total Assets (Context)	$24.5 billion	As of June 30, 2025
Non-Interest Income (Fee-Based Channels)	$27.4 million	Q3 2025
Customer Contact Center Phone	800.448.7768	Current
Digital Banking User Context (US Adults)	Over 83% adoption	2025 estimate

Finance: draft 13-week cash view by Friday.

Provident Financial Services, Inc. (PFS) - Canvas Business Model: Customer Segments

You're looking at the core groups Provident Financial Services, Inc. (PFS) serves to drive its business, which is heavily concentrated in the tri-state area of New Jersey, eastern Pennsylvania, and New York. These segments are the engine room for their lending and fee income.

The commercial side is clearly a major focus, especially for high-value lending relationships. You see this in the growth of their total commercial loan portfolio, which hit $16.70 billion as of September 30, 2025, up from $16.51 billion just three months prior. That's a 4.59% annualized growth rate for the quarter.

Here's a breakdown of the key commercial and high-net-worth segments, showing the scale of their lending focus as of late 2025:

Customer Segment Focus	Portfolio/Metric Detail	Latest Reported Amount (2025)
Commercial and Industrial (C&I) businesses	Portfolio Size (Q3 End)	$4.84 billion
Commercial and Industrial (C&I) businesses	Portfolio Size (Q2 End)	$4.69 billion
Commercial Real Estate (CRE) Concentration	Ratio to Capital (Adjusted)	402%
Commercial Real Estate (CRE) - NYC Multi-family	Aggregate Outstanding Loans (Q3 End)	$286.7 million

The CRE concentration is something to watch; while the ratio has been managed down to 402% (adjusted for purchase accounting marks) from 408% the previous quarter, it still shows a heavy reliance on that asset class. Still, the bank is actively growing its loan book.

For the retail side, Provident Financial Services, Inc. serves a broad base of retail consumers and families. Their physical presence is key to this segment, operating a network of 140 branches across New Jersey, eastern Pennsylvania, and parts of New York, including Queens, Orange, and Nassau Counties.

The wealth management component targets high-net-worth individuals and institutional clients directly through its wholly owned subsidiary, Beacon Trust Company. This entity handles wealth management, trust, and fiduciary services, which contributes to non-interest income streams alongside their insurance subsidiary, Provident Protection Plus, Inc..

You can see the health of the overall client base reflected in the bank's stability metrics, like the Tangible Book Value per Share, which reached $15.13 in Q3 2025. They are also returning capital to shareholders, declaring a quarterly cash dividend of $0.24 per common share in October 2025.

The Small-to-medium-sized businesses (SMBs) segment is integrated within the broader commercial banking services, receiving commercial, residential, and consumer lending support alongside the larger C&I clients.

• Retail consumers and families in the tri-state area.
• Commercial and Industrial (C&I) businesses.
• Commercial Real Estate (CRE) investors and developers.
• High-net-worth individuals and institutional clients (via Beacon Trust Company).
• Small-to-medium-sized businesses (SMBs).

Finance: draft 13-week cash view by Friday.

Provident Financial Services, Inc. (PFS) - Canvas Business Model: Cost Structure

You're looking at the expenses that drive the engine of Provident Financial Services, Inc. (PFS) as of late 2025. For a bank, the cost of money-interest expense-is always front and center, but technology and the physical footprint also demand significant capital.

Interest expense on deposits and borrowings is a primary variable cost. The cost of funding has been dynamic. For the quarter ended June 30, 2025, the weighted average cost of interest-bearing liabilities for Provident Financial Services, Inc. was 2.94%. This breaks down further:

• Average cost of interest-bearing deposits for the quarter ended June 30, 2025: 2.62%.
• Average cost of borrowed funds for the quarter ended June 30, 2025: 3.94%.

The total operating expenses, which you noted as a projection around $113 million quarterly, have a recent actual figure. Provident Financial Services reported $108.88 million in Operating Expenses for its fiscal quarter ending in September of 2025. This figure reflects the ongoing effort to maintain efficiency following the merger integration.

Compensation and benefits are a fixed component tied to the employee base. While a comprehensive total compensation figure for all employees isn't immediately available, we see movement in this area. For Provident Financial Holdings, Inc. in the third quarter of 2025, salaries and employee benefits costs rose by $236,000 compared to the prior year's third quarter. To give you a sense of executive-level cost, the base salary for the President and CEO was set at $1 million annually as of June 26, 2025.

The physical network requires ongoing investment. Provident Financial Services, Inc. operates a network of 140 branches across New Jersey, eastern Pennsylvania, and parts of New York as of mid-2025. Occupancy and equipment costs are a direct reflection of this footprint. For the three months ended June 30, 2025, net occupancy expense was $13.0 million.

Technology investment is a key area of focus to sustain growth. Provident Financial Services remains focused on strategic initiatives, including investing in talent and technology to sustain growth and profitability. The completion of core systems conversion and integration was noted as a positive step looking into 2025.

Here is a summary of the key cost components and related metrics:

Cost Component Category	Specific Metric/Value	Period/Context
Core Operating Expenses	$108.88 million	Fiscal Quarter ending September 2025
Net Occupancy Expense	$13.0 million	Three months ended June 30, 2025
Branch Network Size	140 branches	As of mid-2025
Weighted Avg. Cost of Interest-Bearing Liabilities	2.94%	Quarter ended June 30, 2025
Average Cost of Borrowed Funds	3.94%	Quarter ended June 30, 2025
Salaries & Benefits Cost Change (Proxy)	Increase of $236,000	Q3 2025 vs Q3 2024 (for PROV)

The shift in funding costs is important; for instance, the average cost of total deposits, including non-interest-bearing deposits, was 2.10% for the quarter ended June 30, 2025. That's a slight decrease from 2.24% for the same period in 2024.

Finance: draft 13-week cash view by Friday.

Provident Financial Services, Inc. (PFS) - Canvas Business Model: Revenue Streams

You're looking at the core engine of Provident Financial Services, Inc. (PFS) profitability as of late 2025. For a regional bank like PFS, revenue streams are dominated by the spread between what they earn on assets and what they pay on liabilities, but the non-interest side is definitely growing in importance.

The primary driver remains the interest-earning side of the balance sheet. Provident Financial Services, Inc. reported a record Net Interest Income (NII) of $194.3 million for the third quarter of 2025, which is also cited as a record $194 million figure in some reports. This NII growth was fueled by responsibly growing earning assets, like their loan portfolio, and an improved Net Interest Margin (NIM) of 3.43% for the quarter, an increase of seven basis points from the prior quarter. Honestly, that margin improvement shows solid asset and liability management in the current rate environment.

The overall top-line performance was strong, hitting a record total revenue of $221.8 million in Q3 2025, which was rounded up to a record $222 million in executive summaries. This revenue figure clearly demonstrates the success of their core lending and deposit-gathering strategies.

Here's a quick look at how the major revenue components stacked up for Provident Financial Services, Inc. in Q3 2025:

Revenue Component	Q3 2025 Amount (USD)	Notes
Net Interest Income (NII)	$194.3 million	Record figure, main revenue driver.
Total Revenue	$221.8 million	Record for the company.
Non-Interest Income	$27.4 million	Contributes the remainder of total revenue.
Net Interest Margin (NIM)	3.43%	Up 7 basis points from the trailing quarter.

The secondary, but still vital, revenue stream is Non-interest income, which totaled $27.4 million for the quarter. This income is derived from fee-based services that diversify the bank away from pure interest rate risk. You can expect this bucket to include income generated from the following areas:

• Fees from wealth management services via Beacon Trust Company.
• Income from insurance services provided through Provident Protection Plus, Inc.
• Loan origination and servicing fees, particularly those tied to their commercial lending growth.
• Income generated from the investment portfolio and treasury activities.

To be fair, while NII made up about 87.6% of the $221.8 million total revenue, that $27.4 million in non-interest income is crucial for stability and growth outside of the core lending cycle. Management continues to invest in talent and technology to sustain growth in these fee-based areas, which helps improve the overall efficiency ratio to 51% for the quarter.

Finance: draft 13-week cash view by Friday.