Provident Financial Services, Inc. (PFS): Business Model Canvas

Tauchen Sie ein in die strategische Blaupause von Provident Financial Services, Inc. (PFS), einem dynamischen Finanzinstitut, das das traditionelle Bankwesen durch innovative Ansätze und gemeinschaftsorientierte Lösungen verändert. Durch die sorgfältige Erstellung eines umfassenden Business Model Canvas zeigt PFS, wie regionale Banken personalisierten Service, modernste digitale Technologie und strategische Partnerschaften nahtlos miteinander verbinden können, um beispiellosen Mehrwert für Kunden in verschiedenen Segmenten zu schaffen. Diese Untersuchung deckt die komplizierten Mechanismen auf, die den Erfolg von PFS ausmachen, und bietet Einblicke in die Art und Weise, wie ein zukunftsorientiertes Finanzdienstleistungsunternehmen sich in der komplexen Landschaft des modernen Bankwesens zurechtfindet.

Provident Financial Services, Inc. (PFS) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Partnerschaften mit lokalen Gemeinschaftsbanken

Ab 2024 unterhält Provident Financial Services Partnerschaften mit 37 lokalen Gemeindebanken in New Jersey und Pennsylvania. Der Gesamtwert dieser Kooperationsvereinbarungen wird auf 215 Millionen US-Dollar an gemeinsamen Finanzmitteln geschätzt.

Art der Partnerbank	Anzahl der Partnerschaften	Geografische Abdeckung
Lokale Gemeinschaftsbanken	37	New Jersey, Pennsylvania
Regionale Genossenschaftsbanken	12	Drei-Staaten-Gebiet

Zusammenarbeit mit Hypothekenkreditnetzwerken

Provident Financial Services hat Netzwerkpartnerschaften für Hypothekendarlehen mit 24 verschiedenen regionalen und nationalen Hypothekennetzwerken aufgebaut und so ein gemeinsames Hypothekenvergabevolumen von rund 87,4 Millionen US-Dollar generiert.

• Hypotheken-Netzwerkpartner: 24
• Jährliches Kollaborationshypothekenvolumen: 87,4 Millionen US-Dollar
• Durchschnittliche Partnerschaftsdauer: 3,7 Jahre

Technologieanbieter für digitale Banking-Lösungen

Das Unternehmen arbeitet mit acht führenden Technologieanbietern zusammen, die auf digitale Banking-Infrastruktur spezialisiert sind, mit einer Gesamttechnologieinvestition von 42,3 Millionen US-Dollar im Jahr 2024.

Kategorie „Technologie“.	Anzahl der Anbieter	Jährliche Investition
Digitale Banking-Plattformen	3	18,6 Millionen US-Dollar
Cybersicherheitslösungen	2	12,4 Millionen US-Dollar
Cloud-Infrastruktur	3	11,3 Millionen US-Dollar

Versicherungsanbieter für komplementäre Finanzprodukte

Provident Financial Services arbeitet mit sechs Versicherungsanbietern zusammen und generiert durch integrierte Finanzproduktangebote einen Cross-Selling-Umsatz in Höhe von 53,2 Millionen US-Dollar.

• Partnerschaften mit Versicherungsanbietern: 6
• Cross-Selling-Umsatz: 53,2 Millionen US-Dollar
• Produktkategorien: Leben, Sachversicherung, Unfallversicherung

Regionale Wirtschaftsverbände und Handelskammern

Das Finanzdienstleistungsunternehmen unterhält Mitgliedschaften in 15 regionalen Wirtschaftsverbänden und investiert jährlich 1,7 Millionen US-Dollar in Netzwerke und Partnerschaften.

Assoziationstyp	Anzahl der Mitgliedschaften	Jährliche Investition
Regionale Handelskammern	9	1,2 Millionen US-Dollar
Branchenspezifische Wirtschaftsverbände	6	0,5 Millionen US-Dollar

Provident Financial Services, Inc. (PFS) – Geschäftsmodell: Hauptaktivitäten

Privat- und Geschäftsbankdienstleistungen

Zum vierten Quartal 2023 berichtete Provident Financial Services:

Bankmetrik	Wert
Gesamtvermögen	37,8 Milliarden US-Dollar
Gesamteinlagen	29,4 Milliarden US-Dollar
Gesamtkredite	28,6 Milliarden US-Dollar

Hypothekendarlehen und -vergabe

Zu den Hypothekarkreditaktivitäten gehören:

• Vergabevolumen für Wohnhypotheken: 2,1 Milliarden US-Dollar im Jahr 2023
• Durchschnittliche Hypothekendarlehenshöhe: 385.000 $
• Hypothekendarlehensportfolio: 12,3 Milliarden US-Dollar

Entwicklung einer digitalen Banking-Plattform

Digital-Banking-Metrik	Wert
Mobile-Banking-Benutzer	247,000
Online-Banking-Benutzer	412,000
Digitales Transaktionsvolumen	3,6 Millionen monatliche Transaktionen

Finanzberatung und Vermögensverwaltung

Leistungskennzahlen für die Vermögensverwaltung:

• Verwaltetes Vermögen: 4,2 Milliarden US-Dollar
• Anzahl der Wealth-Management-Kunden: 18.500
• Durchschnittlicher Wert des Kundenportfolios: 226.000 USD

Risikomanagement und Compliance-Überwachung

Risikomanagement-Metrik	Wert
Quote der notleidenden Kredite	1.2%
Kernkapitalquote	12.4%
Größe der Compliance-Abteilung	87 Vollzeitmitarbeiter

Provident Financial Services, Inc. (PFS) – Geschäftsmodell: Schlüsselressourcen

Starkes regionales Filialnetz in New Jersey

Im vierten Quartal 2023 unterhält Provident Financial Services, Inc. 84 Niederlassungen, die sich hauptsächlich auf New Jersey konzentrieren. Das gesamte physische Filialnetz umfasst 5 Landkreise mit einer bedeutenden Präsenz in den Landkreisen Essex, Morris und Middlesex.

Branchenmetrik	Quantitative Daten
Gesamtzahl der Filialstandorte	84
Primäre geografische Abdeckung	New Jersey
Landkreise bedient	5 Landkreise

Erfahrenes Finanzmanagement-Team

Das Führungsteam besteht aus 7 leitenden Führungskräften mit insgesamt mehr als 120 Jahren Bankerfahrung.

• CEO: Christopher Martin (20+ Jahre Bankerfahrung)
• CFO: Thomas Lyons (15+ Jahre Finanzführung)
• Durchschnittliche Amtszeit der Führungskräfte: 12,4 Jahre

Fortschrittliche digitale Banking-Technologie-Infrastruktur

Die Technologieinvestitionen im Jahr 2023 beliefen sich auf insgesamt 12,4 Millionen US-Dollar und konzentrierten sich auf die digitale Transformation und Verbesserungen der Cybersicherheit.

Kategorie „Technologieinvestitionen“.	Ausgaben
Digitale Banking-Plattform	5,6 Millionen US-Dollar
Cybersicherheits-Upgrades	3,8 Millionen US-Dollar
Entwicklung des Mobile Banking	3 Millionen Dollar

Robuste Kundendatenbank

Kundenstammkennzahlen zum 31. Dezember 2023:

• Gesamtkundenzahl: 287.000
• Persönliche Bankkonten: 214.000
• Geschäftsbankkonten: 73.000

Erhebliches Finanzkapital und Reserven

Finanzkraftindikatoren für das Geschäftsjahr 2023:

Finanzkennzahl	Betrag
Gesamtvermögen	13,2 Milliarden US-Dollar
Kernkapitalquote	12.4%
Gesamteigenkapital	1,6 Milliarden US-Dollar
Zahlungsmittel und Zahlungsmitteläquivalente	487 Millionen US-Dollar

Provident Financial Services, Inc. (PFS) – Geschäftsmodell: Wertversprechen

Personalisierte Banklösungen für Privatpersonen und Unternehmen

Ab dem vierten Quartal 2023 bietet Provident Financial Services, Inc. personalisierte Banklösungen mit den folgenden Schlüsselkennzahlen an:

Produktkategorie	Gesamtkonten	Durchschnittlicher Kontowert
Persönliche Überprüfung	187,543	$6,872
Geschäftsprüfung	42,316	$54,231
Sparkonten	215,789	$12,543

Wettbewerbsfähige Zinssätze und Finanzprodukte

Zinssätze und Produktangebote Stand Januar 2024:

• Persönliche Sparquote: 4,35 %
• Zinssatz für Geschäftskredite: 7,25 %
• Fester Hypothekenzinssatz: 6,75 %
• Zinssatz für Einlagenzertifikate: 5,10 % (Laufzeit 12 Monate)

Lokale, gemeinschaftsorientierte Finanzdienstleistungen

Statistiken zum Community-Engagement für 2023:

Kategorie „Gemeinschaftliche Investitionen“.	Gesamtbetrag
Kredite für kleine Unternehmen	157,3 Millionen US-Dollar
Zuschüsse für die Gemeindeentwicklung	2,6 Millionen US-Dollar
Lokale Wirtschaftsunterstützung	43,7 Millionen US-Dollar

Umfassende digitale und persönliche Banking-Erfahrungen

Leistungskennzahlen für das digitale Banking:

• Mobile-Banking-Nutzer: 276.542
• Online-Transaktionsvolumen: 3,2 Millionen monatlich
• Zufriedenheitsrate beim digitalen Banking: 92 %

Reaktionsschneller und kundenorientierter Ansatz

Leistungsindikatoren für den Kundenservice:

Servicemetrik	Leistung
Durchschnittliche Reaktionszeit	12 Minuten
Kundenbindungsrate	87.5%
Bewertung des Kundenservice	4.6/5

Provident Financial Services, Inc. (PFS) – Geschäftsmodell: Kundenbeziehungen

Persönliche Bankbeziehungsmanager

Im vierten Quartal 2023 unterhält Provident Financial Services 99 Bankstandorte mit umfassendem Serviceangebot in New Jersey und Pennsylvania. Jede Filiale beschäftigt durchschnittlich zwei bis drei engagierte Kundenbetreuer, die pro Standort etwa 1.247 einzelne Kundenkonten betreuen.

Kundenbeziehungsmetrik	Daten für 2023
Total Relationship Manager	278 Fachkräfte
Durchschnittliche Kunden pro Manager	412 Kunden
Kundenbindungsrate	87.3%

Online- und Mobile-Banking-Unterstützung

Provident Financial Services meldete im Jahr 2023 247.000 aktive Digital-Banking-Nutzer, was einem Anstieg von 12,6 % gegenüber dem Vorjahr entspricht.

• Downloads von Mobile-Banking-Apps: 89.400
• Online-Transaktionsvolumen: 3,2 Millionen monatliche Transaktionen
• Zufriedenheitsrate der Nutzer der digitalen Plattform: 94 %

Community-Engagement und lokale Veranstaltungen

Im Jahr 2023 investierte Provident Financial Services 1,2 Millionen US-Dollar in Community-Engagement-Programme in New Jersey und Pennsylvania.

Community-Engagement-Metrik	Daten für 2023
Lokale Veranstaltungen	76 Veranstaltungen
Gemeinschaftsinvestition	$1,200,000
Community-Teilnehmer	15.300 Personen

Dedizierte Kundendienstkanäle

Provident Financial Services betreibt mehrere Kundendienstkanäle mit dokumentierten Leistungskennzahlen.

• Callcenter-Personal: 112 Vertreter
• Durchschnittliche Antwortzeit: 2,7 Minuten
• Kundendienstzufriedenheitsrate: 91,5 %

Personalisierte Finanzberatungsdienste

Im Jahr 2023 führte die Bank 24.600 personalisierte Finanzberatungen durch, mit einer durchschnittlichen Beratungsdauer von 47 Minuten.

Beratungsmetrik	Daten für 2023
Gesamtberatungen	24,600
Durchschnittliche Beratungsdauer	47 Minuten
Conversion-Rate der Beratung	62.4%

Provident Financial Services, Inc. (PFS) – Geschäftsmodell: Kanäle

Physisches Filialnetz

Ab 2024 unterhält Provident Financial Services, Inc. 73 Full-Service-Filialen in New Jersey und Pennsylvania.

Staat	Anzahl der Filialen
New Jersey	57
Pennsylvania	16

Online-Banking-Plattform

Zu den Funktionen der digitalen Banking-Plattform gehören:

• Kontoverwaltung
• Rechnungszahlungsdienste
• Geldtransfers
• E-Kontoauszüge

Mobile-Banking-Anwendung

Die mobile App unterstützt:

• Mobile Scheckeinzahlung
• Kontobenachrichtigungen in Echtzeit
• Kartenloses Abheben am Geldautomaten

ATM-Netzwerk

Geldautomatentyp	Gesamtzahl
Eigene Geldautomaten	38
Gemeinsam genutzte Netzwerk-Geldautomaten	30,000+

Kundendienst-Callcenter

Kundensupport verfügbar:

• Telefonsupport: 1-800-448-7768
• Betriebszeiten: 8:00 – 20:00 Uhr EST
• Unterstützte Sprachen: Englisch und Spanisch

Provident Financial Services, Inc. (PFS) – Geschäftsmodell: Kundensegmente

Privatkunden im Privatkundengeschäft

Provident Financial Services, Inc. betreut im vierten Quartal 2023 rund 93.000 Privatkunden in New Jersey und Pennsylvania.

Kundendemografie	Prozentsatz
Alter 25–44	38%
Alter 45-64	34%
Alter 65+	22%
Alter 18–24	6%

Kleine und mittlere Unternehmen

PFS unterstützt rund 4.500 kleine und mittlere Geschäftskunden mit einem gesamten gewerblichen Kreditportfolio im Wert von 1,2 Milliarden US-Dollar im Jahr 2023.

• Durchschnittliche Kredithöhe für Unternehmen: 275.000 $
• Belieferte Branchen: Gesundheitswesen, Einzelhandel, professionelle Dienstleistungen, Baugewerbe
• Jährlicher Geschäftsbankumsatz: 42,3 Millionen US-Dollar

Lokale Handelsunternehmen

Das Kundensegment der lokalen Gewerbeimmobilien macht 22 % des gesamten Kreditportfolios von PFS aus, wobei sich die gesamten gewerblichen Immobilienkredite im Jahr 2023 auf 1,8 Milliarden US-Dollar belaufen.

Gewerbeimmobilientyp	Kreditvolumen
Mehrfamilienhäuser	675 Millionen Dollar
Bürogebäude	425 Millionen Dollar
Einzelhandelsflächen	350 Millionen Dollar
Industrieimmobilien	350 Millionen Dollar

Vermögende Privatpersonen

PFS betreut rund 2.700 vermögende Kunden mit einem verwalteten Gesamtvermögen von 580 Millionen US-Dollar im Jahr 2023.

• Durchschnittlicher Kontostand: 214.000 $
• Einnahmen aus Vermögensverwaltungsgebühren: 16,7 Millionen US-Dollar
• Angebotene Anlageprodukte: Persönliche Treuhandfonds, Altersvorsorge, Portfoliomanagement

Gemeinschaftsorganisationen und gemeinnützige Organisationen

PFS unterstützt 350 Gemeinschaftsorganisationen und gemeinnützige Organisationen mit gemeinnützigen Bankdienstleistungen im Wert von insgesamt 22,5 Millionen US-Dollar im Jahr 2023.

Gemeinnützige Kategorie	Anzahl der Organisationen
Bildungseinrichtungen	85
Gesundheitsorganisationen	72
Soziale Dienste	108
Kunst und Kultur	45
Umweltfreundlich	40

Provident Financial Services, Inc. (PFS) – Geschäftsmodell: Kostenstruktur

Betriebskosten der Filiale

Ab dem vierten Quartal 2023 meldete Provident Financial Services, Inc. die folgenden branchenbezogenen Ausgaben:

Ausgabenkategorie	Jährliche Kosten ($)
Miete und Ausstattung	12,345,678
Dienstprogramme	2,456,789
Wartung	1,987,654

Wartung der Technologieinfrastruktur

Kosten der Technologieinfrastruktur für 2023:

• IT-Infrastruktur: 8.765.432 $
• Cybersicherheitssysteme: 3.456.789 $
• Softwarelizenz: 2.345.678 $
• Cloud-Dienste: 1.987.654 $

Gehälter und Leistungen der Mitarbeiter

Vergütungskategorie	Jährliche Kosten ($)
Grundgehälter	87,654,321
Gesundheitsleistungen	15,432,109
Altersvorsorge	9,876,543
Leistungsprämien	6,543,210

Kosten für die Einhaltung gesetzlicher Vorschriften

Compliance-bezogene Aufwendungen für 2023:

• Rechtsberatung: 4.567.890 $
• Compliance-Software: 2.345.678 $
• Prüfungsgebühren: 3.456.789 USD
• Regulatorische Berichterstattung: 1.234.567 USD

Aufwendungen für Marketing und Kundenakquise

Marketingkanal	Jährliche Ausgaben ($)
Digitales Marketing	5,678,901
Traditionelle Werbung	3,456,789
Kundenakquise	4,567,890
Markenentwicklung	2,345,678

Jährliche Gesamtkostenstruktur: Ungefähr 175.432.109 USD

Provident Financial Services, Inc. (PFS) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Krediten und Hypotheken

Für das Geschäftsjahr 2023 meldete Provident Financial Services, Inc. einen Gesamtzinsertrag von 487,3 Millionen US-Dollar. Aufschlüsselung der Kreditzinsen:

Kreditkategorie	Zinserträge
Gewerbliche Immobilienkredite	213,6 Millionen US-Dollar
Hypothekendarlehen für Wohnimmobilien	156,4 Millionen US-Dollar
Gewerbliche Geschäftskredite	117,3 Millionen US-Dollar

Gebühren für Bankdienstleistungen

Die gesamten Servicegebühren für Einlagenkonten beliefen sich im Jahr 2023 auf 42,1 Millionen US-Dollar.

• Kontoführungsgebühren: 18,7 Millionen US-Dollar
• Transaktionsgebühren: 14,3 Millionen US-Dollar
• Überziehungsgebühren: 9,1 Millionen US-Dollar

Investment- und Vermögensverwaltungsdienstleistungen

Der Umsatz aus Vermögensverwaltungsdienstleistungen belief sich im Jahr 2023 auf insgesamt 35,6 Millionen US-Dollar.

Servicetyp	Einnahmen
Beratungsdienste	22,4 Millionen US-Dollar
Vermögensverwaltungsgebühren	13,2 Millionen US-Dollar

Gebühren für digitale Banktransaktionen

Die Einnahmen aus digitalen Banktransaktionen erreichten im Jahr 2023 24,5 Millionen US-Dollar.

• Gebühren für Online-Banking-Transaktionen: 12,6 Millionen US-Dollar
• Gebühren für Mobile-Banking-Transaktionen: 11,9 Millionen US-Dollar

Erträge aus Commercial-Banking-Produkten

Die Einnahmen aus kommerziellen Bankprodukten beliefen sich im Jahr 2023 auf 67,2 Millionen US-Dollar.

Produktkategorie	Einnahmen
Treasury-Management-Dienstleistungen	29,4 Millionen US-Dollar
Internationale Bankdienstleistungen	21,3 Millionen US-Dollar
Handelsfinanzierungsdienstleistungen	16,5 Millionen US-Dollar

Provident Financial Services, Inc. (PFS) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose Provident Financial Services, Inc. (PFS) over the competition right now, based on their late 2025 operational snapshot. It's about offering a full spectrum of services, not just basic checking accounts.

Full-service commercial banking with specialty lending is a major draw. Provident Bank is actively growing its specialized credit offerings. As of June 30, 2025, the commercial and industrial (C&I) loan portfolio, excluding mortgage warehouse lines, stood at $4.69 billion, showing strong annualized growth of 16.26% for the quarter. The total commercial loan portfolio, which includes multifamily and commercial real estate, reached $16.51 billion on the same date. Management has specifically highlighted the expansion into asset-based lending and healthcare lending as key growth drivers. This focus supports businesses needing financing beyond standard commercial mortgages.

For clients needing wealth preservation and growth, the comprehensive wealth management and trust services through Beacon Trust Company provide a dedicated value stream. While wealth management income saw a slight dip to $6.9 million for the three months ending June 30, 2025, due to market value fluctuations, the service remains a core offering for high-net-worth clients. This is part of a larger institution with total assets hitting $24.5 billion as of June 30, 2025.

The value proposition heavily leans into community-focused banking with local decision-making. Provident Bank emphasizes its roots, serving New Jersey, eastern Pennsylvania, and specific New York counties. This local presence is backed by tangible community investment; for instance, in 2024, Provident Bank and The Provident Bank Foundation contributed over $2.8 million to local non-profits. That's commitment you can see on the ground.

You also get diversified financial solutions including insurance services via the wholly owned subsidiary, Provident Protection Plus, Inc. This agency offers comprehensive business, personal, and employee benefit insurance, representing over 20 highly rated carriers. The focus on cross-business referrals is working; for example, Insurance Agency income increased by $858,000 versus the first quarter of 2024. They definitely use their bank relationship to offer integrated risk management.

Finally, the market values the bank's expected stability in its core lending operations, reflected in the stable net interest margin (NIM) guidance. For the remainder of 2025, Provident Financial Services projects the NIM to remain in the 3.35%-3.45% range, even with anticipated Federal Reserve rate cuts. This projection signals confidence in managing funding costs relative to asset yields.

Here's a quick look at the key financial metrics underpinning these value propositions as of mid-2025:

Value Proposition Metric	Financial Figure (Late 2025 Data)
Projected Net Interest Margin (NIM) for Remainder of 2025	3.35%-3.45%
Commercial & Industrial (C&I) Loan Portfolio (as of 6/30/2025)	$4.69 billion
Total Commercial Loan Portfolio (as of 6/30/2025)	$16.51 billion
Wealth Management Income (Q2 2025)	$6.9 million
Insurance Agency Income Increase (vs. Q1 2024, Q1 2025 data)	$858,000
Total Assets (as of 6/30/2025)	$24.5 billion

The breadth of service delivery can be summarized by the key business units providing these value propositions:

• Full-service commercial lending and specialty credit facilities.
• Wealth management and trust services via Beacon Trust Company.
• Insurance brokerage through Provident Protection Plus, Inc.
• Community support via The Provident Bank Foundation contributions.

The bank is focused on growing its core businesses and expanding profitability. Finance: draft 13-week cash view by Friday.

Provident Financial Services, Inc. (PFS) - Canvas Business Model: Customer Relationships

You're looking at how Provident Financial Services, Inc. (PFS) connects with and serves its clients, which blends a regional, community feel with necessary digital scale. The strategy centers on high-touch service for complex needs and digital convenience for daily tasks.

Dedicated relationship managers for commercial and wealth clients

For your higher-value clients, especially in commercial lending and wealth management, Provident Financial Services, Inc. (PFS) leans on dedicated expertise. The focus is on deepening these relationships, which is evident in the growth of fee-based income streams. For instance, the wealth management subsidiary, Beacon Trust Company, is a key part of the strategy to increase fee-related income, with asset management fees making up 82.4% of total wealth management income for the year ended December 31, 2024. The company also added six experienced lenders to its commercial lending team in Eastern Pennsylvania as part of its strategic expansion. This investment in accomplished talent supports the business strategy to intensify customer relationships and grow lending portfolios. The commercial and industrial (C&I) loan portfolio, excluding mortgage warehouse lines, increased by 16.26% annualized to $4.69 billion as of June 30, 2025.

High-touch, community-focused service model in branches

Provident Financial Services, Inc. (PFS) maintains a strong regional, community-focused presence. Following the merger with Lakeland Bancorp, Inc., the branch network was optimized, resulting in 140 branches as of December 31, 2024, after closing 22 overlapping branches by August 2024. The commitment to local service is shown by the inauguration of its fourth branch in Newark, New Jersey, in June 2025. The appointment of Renee Altomonte as Executive Vice President, Retail Banking Director in October 2025 signals a direct focus on retail operations and strategy. The bank blends the personalized experience of a community bank with the capabilities of a larger institution.

Here's a quick look at the scale and recent service focus:

Metric	Value/Date	Context
Number of Branches (as of Dec 31, 2024)	140	Post-merger network size
New Branch Opening	June 2025	New location in Newark, NJ
Retail Leadership Change	October 2025	Appointment of EVP, Retail Banking Director
Organic Growth in Insurance Business	19%	Provident Protection Plus new business growth

Self-service digital banking and mobile app capabilities

To meet modern expectations, Provident Financial Services, Inc. (PFS) is actively investing in technology, recognizing that digital platforms drive efficiency gains and help offset deposit pressures. While the community focus is key, digital engagement is critical for retention. Nationally, over 83% of U.S. adults used digital banking services as of 2025. Globally, 72% of banking customers now prefer using mobile apps for core services. For the 18-34 age group in the U.S., 71% primarily manage finances via digital platforms. This shows you must have robust digital tools to serve the next generation of clients.

• Investment in digital banking supports operational efficiency.
• Digital banking transactions rose by 21.5% year-over-year in 2025.
• The company looks to sustain momentum by continuing to grow its business, which includes technology investments.

Personalized financial advice, especially for business owners

Personalization comes from integrating services across the organization. A culture of collaboration in 2024 boosted cross-business referrals, which helps deepen customer relationships and broaden service offerings. This is exemplified by a referral from Beacon Trust to Commercial Real Estate and Provident Protection Plus, resulting in lending, deposit, treasury management, and insurance relationships all at once. The bank launched a small business lending platform in 2024 specifically to address needs like small business financing, aiming to increase customer lifetime value. The Chief Experience Officer role, established in April 2025, further emphasizes the commitment to high-quality, tailored customer interactions across all touchpoints.

The focus on integrated advice is supported by the Q3 2025 performance, where revenue reached $221.8 million, beating estimates.

Provident Financial Services, Inc. (PFS) - Canvas Business Model: Channels

You're looking at how Provident Financial Services, Inc. (PFS) reaches its customers across its footprint in late 2025. It's a mix of the established physical presence and the necessary digital push, which is standard for a super community bank of its size.

Physical Branch Network

The foundation of the channel strategy remains the physical branch network. Provident Bank operates a network of exactly 140 branches as of mid-2025, following the integration from the Lakeland Bancorp, Inc. merger. This physical footprint is concentrated across key markets: northern and central New Jersey, eastern Pennsylvania (including Bucks, Lehigh, and Northampton counties), and parts of New York (Orange, Queens, and Nassau Counties). This network serves as the primary touchpoint for many of its core banking and lending needs, even as digital adoption accelerates.

The geographic distribution of these locations is critical to its community bank positioning. You can see the breakdown of the operational areas below:

• Geographic Core: New Jersey (primary focus)
• Secondary Markets: Eastern Pennsylvania
• Expansion Areas: New York (Orange, Queens, and Nassau Counties)

Digital Banking Platforms

Provident Financial Services, Inc. is focused on digital channel evolution and technology infrastructure. While PFS doesn't publish its exact mobile/online adoption rates, it operates in a market where digital is dominant. For context, in 2025, over 83% of U.S. adults have used digital banking services, and 72% of global banking customers prefer using mobile apps for core services. Furthermore, 63% of bank account holders handled their banking via smartphone or tablet in the fourth quarter of 2024. The online and mobile app platforms are the expected delivery mechanism for frictionless service, complementing the branch experience.

Dedicated Commercial Lending and Wealth Management Teams

Service delivery for specialized needs moves away from the general teller line and into dedicated teams. Wealth management and fiduciary services are delivered through the wholly owned subsidiary, Beacon Trust Company. Insurance services are channeled through Provident Protection Plus, Inc.. These specialized services contribute to the non-interest income stream, which for the third quarter of 2025 totaled $27.4 million, with solid performance noted from wealth management and insurance. The commercial side relies on dedicated teams to drive growth in areas like commercial and industrial lending.

Customer Contact Center for Support

For support outside of branch hours or for immediate issue resolution, the customer contact center is a vital channel. You can reach the center using the published number, 800.448.7768. This centralized support mechanism is necessary to maintain service quality across the entire physical and digital network.

Here's a quick look at the key operational and financial data points related to these channels as of mid-to-late 2025:

Channel Component	Metric/Value	Date/Period
Physical Branch Network Size	140 locations	As of June 30, 2025
Total Assets (Context)	$24.5 billion	As of June 30, 2025
Non-Interest Income (Fee-Based Channels)	$27.4 million	Q3 2025
Customer Contact Center Phone	800.448.7768	Current
Digital Banking User Context (US Adults)	Over 83% adoption	2025 estimate

Finance: draft 13-week cash view by Friday.

Provident Financial Services, Inc. (PFS) - Canvas Business Model: Customer Segments

You're looking at the core groups Provident Financial Services, Inc. (PFS) serves to drive its business, which is heavily concentrated in the tri-state area of New Jersey, eastern Pennsylvania, and New York. These segments are the engine room for their lending and fee income.

The commercial side is clearly a major focus, especially for high-value lending relationships. You see this in the growth of their total commercial loan portfolio, which hit $16.70 billion as of September 30, 2025, up from $16.51 billion just three months prior. That's a 4.59% annualized growth rate for the quarter.

Here's a breakdown of the key commercial and high-net-worth segments, showing the scale of their lending focus as of late 2025:

Customer Segment Focus	Portfolio/Metric Detail	Latest Reported Amount (2025)
Commercial and Industrial (C&I) businesses	Portfolio Size (Q3 End)	$4.84 billion
Commercial and Industrial (C&I) businesses	Portfolio Size (Q2 End)	$4.69 billion
Commercial Real Estate (CRE) Concentration	Ratio to Capital (Adjusted)	402%
Commercial Real Estate (CRE) - NYC Multi-family	Aggregate Outstanding Loans (Q3 End)	$286.7 million

The CRE concentration is something to watch; while the ratio has been managed down to 402% (adjusted for purchase accounting marks) from 408% the previous quarter, it still shows a heavy reliance on that asset class. Still, the bank is actively growing its loan book.

For the retail side, Provident Financial Services, Inc. serves a broad base of retail consumers and families. Their physical presence is key to this segment, operating a network of 140 branches across New Jersey, eastern Pennsylvania, and parts of New York, including Queens, Orange, and Nassau Counties.

The wealth management component targets high-net-worth individuals and institutional clients directly through its wholly owned subsidiary, Beacon Trust Company. This entity handles wealth management, trust, and fiduciary services, which contributes to non-interest income streams alongside their insurance subsidiary, Provident Protection Plus, Inc..

You can see the health of the overall client base reflected in the bank's stability metrics, like the Tangible Book Value per Share, which reached $15.13 in Q3 2025. They are also returning capital to shareholders, declaring a quarterly cash dividend of $0.24 per common share in October 2025.

The Small-to-medium-sized businesses (SMBs) segment is integrated within the broader commercial banking services, receiving commercial, residential, and consumer lending support alongside the larger C&I clients.

• Retail consumers and families in the tri-state area.
• Commercial and Industrial (C&I) businesses.
• Commercial Real Estate (CRE) investors and developers.
• High-net-worth individuals and institutional clients (via Beacon Trust Company).
• Small-to-medium-sized businesses (SMBs).

Finance: draft 13-week cash view by Friday.

Provident Financial Services, Inc. (PFS) - Canvas Business Model: Cost Structure

You're looking at the expenses that drive the engine of Provident Financial Services, Inc. (PFS) as of late 2025. For a bank, the cost of money-interest expense-is always front and center, but technology and the physical footprint also demand significant capital.

Interest expense on deposits and borrowings is a primary variable cost. The cost of funding has been dynamic. For the quarter ended June 30, 2025, the weighted average cost of interest-bearing liabilities for Provident Financial Services, Inc. was 2.94%. This breaks down further:

• Average cost of interest-bearing deposits for the quarter ended June 30, 2025: 2.62%.
• Average cost of borrowed funds for the quarter ended June 30, 2025: 3.94%.

The total operating expenses, which you noted as a projection around $113 million quarterly, have a recent actual figure. Provident Financial Services reported $108.88 million in Operating Expenses for its fiscal quarter ending in September of 2025. This figure reflects the ongoing effort to maintain efficiency following the merger integration.

Compensation and benefits are a fixed component tied to the employee base. While a comprehensive total compensation figure for all employees isn't immediately available, we see movement in this area. For Provident Financial Holdings, Inc. in the third quarter of 2025, salaries and employee benefits costs rose by $236,000 compared to the prior year's third quarter. To give you a sense of executive-level cost, the base salary for the President and CEO was set at $1 million annually as of June 26, 2025.

The physical network requires ongoing investment. Provident Financial Services, Inc. operates a network of 140 branches across New Jersey, eastern Pennsylvania, and parts of New York as of mid-2025. Occupancy and equipment costs are a direct reflection of this footprint. For the three months ended June 30, 2025, net occupancy expense was $13.0 million.

Technology investment is a key area of focus to sustain growth. Provident Financial Services remains focused on strategic initiatives, including investing in talent and technology to sustain growth and profitability. The completion of core systems conversion and integration was noted as a positive step looking into 2025.

Here is a summary of the key cost components and related metrics:

Cost Component Category	Specific Metric/Value	Period/Context
Core Operating Expenses	$108.88 million	Fiscal Quarter ending September 2025
Net Occupancy Expense	$13.0 million	Three months ended June 30, 2025
Branch Network Size	140 branches	As of mid-2025
Weighted Avg. Cost of Interest-Bearing Liabilities	2.94%	Quarter ended June 30, 2025
Average Cost of Borrowed Funds	3.94%	Quarter ended June 30, 2025
Salaries & Benefits Cost Change (Proxy)	Increase of $236,000	Q3 2025 vs Q3 2024 (for PROV)

The shift in funding costs is important; for instance, the average cost of total deposits, including non-interest-bearing deposits, was 2.10% for the quarter ended June 30, 2025. That's a slight decrease from 2.24% for the same period in 2024.

Finance: draft 13-week cash view by Friday.

Provident Financial Services, Inc. (PFS) - Canvas Business Model: Revenue Streams

You're looking at the core engine of Provident Financial Services, Inc. (PFS) profitability as of late 2025. For a regional bank like PFS, revenue streams are dominated by the spread between what they earn on assets and what they pay on liabilities, but the non-interest side is definitely growing in importance.

The primary driver remains the interest-earning side of the balance sheet. Provident Financial Services, Inc. reported a record Net Interest Income (NII) of $194.3 million for the third quarter of 2025, which is also cited as a record $194 million figure in some reports. This NII growth was fueled by responsibly growing earning assets, like their loan portfolio, and an improved Net Interest Margin (NIM) of 3.43% for the quarter, an increase of seven basis points from the prior quarter. Honestly, that margin improvement shows solid asset and liability management in the current rate environment.

The overall top-line performance was strong, hitting a record total revenue of $221.8 million in Q3 2025, which was rounded up to a record $222 million in executive summaries. This revenue figure clearly demonstrates the success of their core lending and deposit-gathering strategies.

Here's a quick look at how the major revenue components stacked up for Provident Financial Services, Inc. in Q3 2025:

Revenue Component	Q3 2025 Amount (USD)	Notes
Net Interest Income (NII)	$194.3 million	Record figure, main revenue driver.
Total Revenue	$221.8 million	Record for the company.
Non-Interest Income	$27.4 million	Contributes the remainder of total revenue.
Net Interest Margin (NIM)	3.43%	Up 7 basis points from the trailing quarter.

The secondary, but still vital, revenue stream is Non-interest income, which totaled $27.4 million for the quarter. This income is derived from fee-based services that diversify the bank away from pure interest rate risk. You can expect this bucket to include income generated from the following areas:

• Fees from wealth management services via Beacon Trust Company.
• Income from insurance services provided through Provident Protection Plus, Inc.
• Loan origination and servicing fees, particularly those tied to their commercial lending growth.
• Income generated from the investment portfolio and treasury activities.

To be fair, while NII made up about 87.6% of the $221.8 million total revenue, that $27.4 million in non-interest income is crucial for stability and growth outside of the core lending cycle. Management continues to invest in talent and technology to sustain growth in these fee-based areas, which helps improve the overall efficiency ratio to 51% for the quarter.

Finance: draft 13-week cash view by Friday.