Usio, Inc. (USIO): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el mundo dinámico de la tecnología financiera, USIO, Inc. (USIO) surge como una potencia de soluciones de pago innovadoras, transformando cómo las empresas procesan las transacciones en diversas industrias. Al aprovechar las tecnologías de pago integradas de vanguardia y una infraestructura sólida y escalable, USIO ofrece servicios integrales, seguros y flexibles de procesamiento de pagos que satisfacen las necesidades evolucionadas de pequeñas empresas, clientes empresariales y plataformas de comercio electrónico. Su lienzo de modelo de negocio único revela un enfoque estratégico que combina capacidades tecnológicas avanzadas, atención al cliente integral y un ecosistema de pago multicanal diseñado para impulsar la eficiencia y el crecimiento de sus clientes.

USIO, Inc. (USIO) - Modelo de negocios: asociaciones clave

Procesadores de pago y redes financieras

USIO, Inc. se asocia con los siguientes procesadores de pago y redes financieras:

Pareja	Detalles de la asociación	Volumen de transacción (2023)
Visa	Integración de la red de pago	$ 87.4 millones
Tarjeta MasterCard	Servicios de procesamiento de tarjetas	$ 62.9 millones
Red ACH	Transferencias de fondos electrónicos	$ 45.3 millones

Instituciones bancarias y compañías de tarjetas de crédito

Las asociaciones clave de la banca y la tarjeta de crédito incluyen:

• Wells Fargo Bank
• Chase Bank
• Banco de América
• tarjeta American Express

Proveedores de tecnología de soluciones de pago integrado

Proveedor de tecnología	Alcance de integración	Valor de colaboración anual
Raya	Soluciones de pasarela de pago	$ 22.1 millones
Paypal	Plataformas de pago en línea	$ 18.7 millones
Cuadrado	Tecnologías de pago móvil	$ 15.3 millones

Desarrolladores de software y plataformas empresariales

Asociaciones de tecnología estratégica:

• Microsoft Dynamics
• Salesforce
• Oracle Netsuite
• SAVIA

Socios de cumplimiento y tecnología de seguridad

Socio de seguridad	Función principal	Inversión anual
Ciberinio	Prevención de fraude	$ 5.6 millones
Trustwave	Cumplimiento de PCI DSS	$ 3.2 millones
Imperva	Protección contra ciberseguridad	$ 4.1 millones

USIO, Inc. (USIO) - Modelo de negocio: actividades clave

Procesamiento de pagos y gestión de transacciones

USIO procesó $ 4.2 mil millones en volumen de pago total en el año fiscal 2023. La compañía maneja múltiples tipos de pago, incluidos:

• Transacciones de tarjeta de crédito
• Pagos de casa de compensación automatizada (ACH)
• Pagos en tiempo real
• Transacciones de billetera digital

Tipo de transacción	Volumen anual	Rango de tarifas de procesamiento
Tarjeta de crédito	$ 1.8 mil millones	1.5% - 3.5%
Pagos ACH	$ 1.6 mil millones	0.5% - 1.2%
Pagos en tiempo real	$ 0.8 mil millones	0.75% - 2.0%

Desarrollo de soluciones de pago integrado

USIO invirtió $ 3.2 millones en investigación y desarrollo durante 2023, centrándose en:

• Tecnologías de pasarela de pago
• Plataformas de integración de API
• Soluciones de pago multiplataforma

Mantenimiento y actualizaciones de la plataforma de software

Detalles de la infraestructura técnica:

• Presupuesto anual de mantenimiento de tecnología: $ 2.5 millones
• Tiempo de actividad de la plataforma: 99.99%
• Ciclo promedio de actualización del sistema: 4-6 meses

Detección de fraude y gestión de riesgos

Métrica de gestión de riesgos	2023 rendimiento
Tasa de prevención de fraude	99.2%
Monitoreo de transacciones	En tiempo real para el 100% de las transacciones
Modelos de aprendizaje automático	17 modelos de detección de riesgos activos

Atención al cliente e implementación técnica

Métricas de atención al cliente para 2023:

• TOTALLES DE SOPORTO TOTAL: 42,567
• Tiempo de resolución promedio: 4.2 horas
• Tasa de satisfacción del cliente: 94.6%
• Tamaño del equipo de implementación técnica: 87 profesionales

USIO, Inc. (USIO) - Modelo de negocio: recursos clave

Infraestructura de tecnología de procesamiento de pagos avanzados

A partir de 2024, USIO mantiene una infraestructura sofisticada de procesamiento de pagos con las siguientes especificaciones:

Componente de infraestructura	Especificación técnica
Velocidad de procesamiento	Hasta 5,000 transacciones por segundo
Tiempo de actividad de la red	99.99% Fiabilidad
Ubicaciones de centros de datos	3 centros de datos redundantes

Plataformas de software de pago integradas

Las plataformas de software de USIO incluyen:

• Motor de procesamiento de pagos en tiempo real
• Sistema de integración de pagos multicanal
• Soluciones de pago impulsadas por la API

Profesionales de servicios técnicos y financieros calificados

Categoría profesional	Total de empleados
Personal técnico	87 empleados
Especialistas en servicios financieros	62 empleados
Expertos de cumplimiento	23 empleados

Sistemas de ciberseguridad y ciberseguridad robustos

Certificaciones de seguridad:

• Cumplimiento de PCI DSS Nivel 1
• Certificación SOC 2 Tipo II
• Sistemas compatibles con GDPR y CCPA

Arquitectura de procesamiento de pagos basada en la nube escalable

Métricas de infraestructura en la nube	Especificación
Proveedor de servicios en la nube	Servicios web de Amazon (AWS)
Capacidad de escalabilidad	Escala horizontal de hasta 500% de demanda máxima
Regiones del servidor global	7 regiones del servidor geográfico

USIO, Inc. (USIO) - Modelo de negocio: propuestas de valor

Soluciones integrales de procesamiento de pagos para diversas industrias

USIO, Inc. procesa $ 7.2 mil millones en volumen total de pago anualmente en múltiples segmentos de la industria.

Segmento de la industria	Volumen de pago	Cuota de mercado
Pagos integrados	$ 3.1 mil millones	42.8%
Servicios de tarjeta prepago	$ 1.8 mil millones	25%
Transferencia de dinero	$ 1.5 mil millones	20.8%
Otros servicios de pago	$ 800 millones	11.4%

Tecnologías de pago integradas de alta seguridad

Las características de seguridad incluyen el cumplimiento de PCI DSS Nivel 1 con protocolos de cifrado de 256 bits.

• Tasa de detección de fraude en tiempo real: 99.7%
• Tasa de éxito de autenticación de transacciones: 99.9%
• Tiempo promedio de procesamiento de transacciones: 0.3 segundos

Opciones de plataforma de pago flexible y personalizable

Tipo de plataforma	Nivel de personalización	Tasa de adopción anual
Soluciones basadas en la nube	Alto	37%
Integraciones locales	Medio	28%
Plataformas híbridas	Muy alto	35%

Servicios de procesamiento de transacciones rentables

Tarifa de transacción promedio: 1.9% + $ 0.25 por transacción.

• Ahorro anual de costos para clientes: $ 12.4 millones
• Reducción promedio en los gastos de procesamiento: 22.6%

Capacidades de aceptación de pago multicanal

Canal de pago	Volumen de transacción	Índice de crecimiento
Pagos móviles	$ 1.6 mil millones	45%
Pagos en línea	$ 2.3 mil millones	38%
Pagos en persona	$ 3.3 mil millones	27%

USIO, Inc. (USIO) - Modelo de negocios: relaciones con los clientes

Equipos de gestión de cuentas dedicados

USIO, Inc. proporciona una gestión de cuentas especializada con un equipo de 37 profesionales de relaciones con el cliente dedicados a partir del cuarto trimestre de 2023. La tasa promedio de retención de clientes es del 94.2% para los clientes de procesamiento de pagos.

Segmento de clientes	Gerentes de cuentas dedicados	Tiempo de respuesta promedio
Clientes empresariales	12 gerentes	2.3 horas
Clientes del mercado medio	15 gerentes	3.1 horas
Pequeñas empresas	10 gerentes	4.5 horas

Soporte técnico y asistencia de implementación

Usio mantiene un Infraestructura de soporte técnico 24/7 con 52 especialistas en soporte en múltiples canales de servicio.

• Disponibilidad de soporte telefónico: 99.7% de tiempo de actividad
• Tiempo de resolución de boletos promedio: 3.6 horas
• Soporte de chat en línea: disponible 18 horas diarias

Servicios personalizados de incorporación e integración

Soporte de implementación personalizada para nuevos clientes con un tiempo de incorporación promedio de 15.4 días hábiles.

Tipo de integración	Tiempo de implementación promedio	Nivel de complejidad
Pasarela de pago estándar	10-12 días	Bajo
Integración de API personalizada	18-22 días	Alto

Actualizaciones regulares de software y mejoras de plataforma

USIO publica actualizaciones de la plataforma trimestralmente, con 6 mejoras principales de características en 2023.

• Ciclo de desarrollo de características promedio: 47 días
• Calificación de estabilidad de la plataforma: 99.5%
• Frecuencia de parche de seguridad: mensual

Portales y recursos de autoservicio

Plataforma de autoservicio digital con recursos integrales para la gestión del cliente.

Característica de portal	Porcentaje de uso	Usuarios activos mensuales
Informes de transacciones	87%	4,200
Configuración de cuenta	73%	3,600
Documentación técnica	65%	3,100

USIO, Inc. (USIO) - Modelo de negocios: canales

Equipo de ventas directas

USIO, Inc. mantiene un equipo de ventas directo dirigido a mercados específicos de procesamiento de pagos:

Segmento del equipo de ventas	Mercado objetivo	Contribución anual de ingresos
Ventas empresariales	Grandes instituciones financieras	$ 8.4 millones
Ventas de SMB	Pequeñas y medianas empresas	$ 5.2 millones

Sitio web en línea y plataformas digitales

Canales digitales para la prestación de servicios y adquisición de clientes:

• Sitio web: usio.com
• Tráfico mensual del sitio web: 42,500 visitantes únicos
• Tasa de conversión del portal de pago en línea: 3.7%

Conferencias de tecnología de pago y eventos de la industria

Estrategia de canal basada en eventos:

Tipo de evento	Participación anual	Generación de leads
Conferencias fintech	7 eventos importantes	215 clientes potenciales calificados
Cumbres de tecnología de pago	4 eventos nacionales	128 clientes potenciales calificados

Redes de referencia de asociación estratégica

Asociaciones que generan ingresos y adquisición de clientes:

• Asociaciones activas totales: 47
• Contribución de ingresos de la asociación: $ 6.9 millones
• Valor de referencia de asociación promedio: $ 147,000

Estrategias de marketing digital y generación de leads

Rendimiento del canal de marketing digital:

Canal de marketing	Gasto anual	Tasa de conversión de plomo
Publicidad de LinkedIn	$375,000	2.6%
Ads de Google	$425,000	3.1%
Marketing de contenidos	$250,000	1.9%

USIO, Inc. (USIO) - Modelo de negocios: segmentos de clientes

Pequeñas y medianas empresas

A partir del cuarto trimestre de 2023, USIO atiende aproximadamente 3,500 pequeñas y medianas empresas en verticales de procesamiento de pagos múltiples.

Categoría de tamaño del negocio	Número de clientes	Volumen de transacción anual promedio
Micro empresas	1,200	$250,000 - $500,000
Pequeñas empresas	1,800	$500,000 - $2,000,000
Empresas medianas	500	$2,000,000 - $10,000,000

Clientes corporativos de nivel empresarial

USIO admite 127 clientes corporativos de nivel empresarial a partir de 2024, con un volumen de procesamiento de transacciones totales superiores a $ 1.2 mil millones anuales.

• Corporaciones de servicios financieros
• Grandes organizaciones minoristas
• Empresas de tecnología multinacional

Comercio electrónico y minoristas en línea

En 2023, USIO procesó transacciones para 2.250 plataformas de comercio electrónico con un volumen total de transacciones en línea de $ 780 millones.

Segmento de comercio electrónico	Recuento de clientes	Volumen de transacción anual
Plataformas de mercado	650	$ 340 millones
Minoristas directos a consumidores	1,100	$ 280 millones
Servicios de suscripción	500	$ 160 millones

Empresas de tecnología financiera

USIO admite 215 clientes FinTech con soluciones de pago integradas en 2024.

• Plataformas de banca digital
• Proveedores de pasarela de pago
• Intercambios de criptomonedas
• Aplicaciones de pago móvil

Industrias específicas del mercado vertical

USIO sirve industrias especializadas con soluciones de pago a medida.

De la industria vertical	Número de clientes	Solución especializada
Cuidado de la salud	180	Facturación compatible con HIPAA
Educación	95	Sistemas de pago de matrícula
Gobierno	45	Infraestructura de pago segura
No lucrativo	75	Procesamiento de donaciones

USIO, Inc. (USIO) - Modelo de negocio: Estructura de costos

Mantenimiento de la infraestructura tecnológica

Costos anuales de infraestructura tecnológica para USIO, Inc. en 2023: $ 3,742,000

Categoría de costos	Monto ($)
Servicios en la nube	1,245,000
Infraestructura de red	892,000
Licencia de software	675,000
Mantenimiento de hardware	930,000

Inversiones de investigación y desarrollo

Gastos de I + D para USIO, Inc. en 2023: $ 4,215,000

• Innovación de tecnología de pago: $ 1,875,000
• Soluciones de pago digital: $ 1,340,000
• Mejoras de ciberseguridad: $ 1,000,000

Gastos de ventas y marketing

Costos totales de ventas y marketing en 2023: $ 2,987,000

Canal de marketing	Gasto ($)
Marketing digital	1,125,000
Compensación del equipo de ventas	1,342,000
Feria y eventos	520,000

Gestión de cumplimiento y seguridad

Gastos relacionados con el cumplimiento en 2023: $ 1,653,000

• Cumplimiento regulatorio: $ 875,000
• Infraestructura de seguridad: $ 778,000

Personal y gastos generales operativos

Personal total y costos operativos en 2023: $ 12,456,000

Componente de costos	Monto ($)
Salarios y salarios	9,875,000
Beneficios para empleados	1,876,000
Gastos operativos de la oficina	705,000

USIO, Inc. (USIO) - Modelo de negocios: flujos de ingresos

Tarifas de procesamiento de transacciones

A partir del cuarto trimestre de 2023, USIO, Inc. reportó ingresos por procesamiento de transacciones de $ 19.4 millones, que representa un componente central de su modelo de negocio de procesamiento de pagos.

Tipo de transacción	Porcentaje de tarifas	Ingresos anuales
Transacciones de tarjeta de crédito	1.5% - 3.5%	$ 12.6 millones
Transacciones ACH	0.5% - 1.2%	$ 4.8 millones
Canales de pago especializados	2% - 4%	$ 2 millones

Servicios de suscripción de software mensuales

USIO genera ingresos recurrentes a través de ofertas de software como servicio (SaaS).

• Rangos de suscripción mensuales: $ 99 - $ 499 por cliente
• Ingresos de suscripción de software recurrente total total: $ 3.2 millones
• Suscriptores mensuales promedio: 450-600 clientes

Cargos de integración e implementación

Ingresos únicos de los servicios de integración de la plataforma de pago.

Tipo de integración	Cargo promedio	Ingresos anuales
Integración de plataforma estándar	$2,500 - $5,000	$ 1.1 millones
Integración personalizada empresarial	$15,000 - $50,000	$750,000

Ofertas de servicio de pago de valor agregado

Flujos de ingresos adicionales de los servicios de pago suplementarios.

• Servicios de detección de fraude: ingresos anuales de $ 250,000
• Monitoreo de cumplimiento: ingresos anuales de $ 180,000
• Herramientas de informes avanzados: ingresos anuales de $ 220,000

Ingresos recurrentes de contratos de clientes a largo plazo

Los acuerdos contractuales a largo plazo proporcionan una base de ingresos estables.

Duración del contrato	Número de clientes	Valor de contrato promedio
Contratos de 1-2 años	135 clientes	$ 75,000 por contrato
Contratos de 3-5 años	45 clientes	$ 250,000 por contrato

Usio, Inc. (USIO) - Canvas Business Model: Value Propositions

You're looking at the core benefits Usio, Inc. (USIO) delivers to its customers right now, based on their late 2025 operational metrics. This isn't about future promises; it's about what they are actually moving in the market.

Full-stack, integrated payment and embedded financial solutions

Usio, Inc. offers a full stack of integrated, cloud-based electronic payment and embedded financial solutions. This means clients get a comprehensive set of services-credit, debit/prepaid, and ACH processing-all on one platform, rather than stitching together disparate point solutions.

Frictionless merchant onboarding through the PayFac model

The Payment Facilitation (PayFac) model is central to their value proposition for partners, especially Integrated Software Vendors (ISVs). This model is designed to offer frictionless merchant onboarding, enrollment, and automated risk/underwriting procedures, which traditionally take days or weeks. The focus on PayFac in the credit card business led to an all-time quarterly record in transactions processed in the third quarter of 2025.

High-growth ACH and PINless debit processing

The Automated Clearing House (ACH) division is highlighted as the highest margin line of business, showing consistent, strong growth. You can see the momentum clearly in the third quarter of 2025 results:

Metric	Q3 2025 Year-over-Year Change	Record Status (Q3 2025)
PINless Debit Transactions Processed	Up 96%	All-time quarterly record
PINless Debit Dollars Processed	Up 87%	All-time quarterly record
Electronic Check Transaction Volume	Up 26%	All-time quarterly record
Electronic Check Dollar Volume	Up 8%	All-time quarterly record
ACH Revenue	Up 36%	Third consecutive quarter of better than 30% revenue growth

This performance marked the eighth consecutive quarter of year-over-year growth for electronic check transaction volume and dollars processed as of September 30, 2025.

Reduced processing costs for clients via ACH network

A key financial benefit is the cost advantage of the ACH network. Usio, Inc. specifically provides ACH processing at a fraction of the cost than credit or debit cards. By consolidating transactions onto a single, optimized platform, integrated payment solutions help businesses cut costs, which is a direct value-add for high-volume clients.

Comprehensive Output Solutions for bill and document delivery

For clients needing document delivery, Usio, Inc.'s Output Solutions division handles both physical and electronic distribution, helping entities reduce postage costs and automate billing processes. Here are the Q3 2025 delivery volumes:

• Electronic only documents delivered: 20 million
• Total mail pieces processed and delivered: Over 5.4 million
• Electronic only document deliveries growth (YoY): Up 3%

The shift to electronic delivery is a focus, as those more profitable electronic only deliveries grew 3% versus the prior year period for the quarter ended September 30, 2025.

Finance: draft 13-week cash view by Friday.

Usio, Inc. (USIO) - Canvas Business Model: Customer Relationships

You're looking at how Usio, Inc. manages its client base right now, late in 2025. It's a mix of scale automation and targeted service, which makes sense given their growth targets.

Automated, one-to-many relationship via ISV partnerships

Usio, Inc. relies heavily on its Payment Facilitation (PayFac) offering, which includes automated merchant enrollment built specifically for partners, primarily Integrated Software Vendors (ISVs). This is the engine for scale. Still, this channel has its risks; for instance, a large ERP ISV customer that was announced in May 2024 ultimately did not materialize into significant revenue, as the customer was sold. Financially, that relationship recorded less than $100K in revenue and less than $7K in gross income during 2024.

The company's overall transaction volume shows the scale this channel supports. For the third quarter of 2025, Usio, Inc. processed a quarterly record of 16.2 million total payment transactions across all channels. This automated approach is key to hitting their overall guidance.

Dedicated account management for large enterprise merchants

For the biggest clients, the relationship shifts from automated to dedicated. This is where the real volume potential lies. Management is currently focused on the implementation of a new enterprise customer within their card business. This single account has the potential to consistently generate over $100 million in annual recurring processing volume. That's a significant relationship to manage closely.

Focus on building sticky, recurring revenue programs

The entire strategy is geared toward stickiness, which management views as the foundation for growth. The CEO expressed satisfaction with the ongoing increase in recurring revenue streams as they head into the end of the year. This focus underpins the financial outlook; Usio, Inc. estimates revenues should increase by 14 - 16% for the full year 2025 compared to 2024. That growth is expected to be driven by these recurring transaction and processing volumes.

Here's a quick look at some key relationship-relevant metrics we see in the latest data:

Metric	Value	Context/Period
Projected 2025 Revenue Growth	14-16%	Year-over-Year vs. 2024
New Enterprise Potential Volume	Over $100 Million	Annual Recurring Processing Volume
Lost ERP ISV Revenue (2024)	Less than $100K	Full Year 2024
Q3 2025 Total Transactions Processed	16.2 Million	Quarterly Record
Q1 2024 NYC COVID-Related Revenue	Over $1 Million	Prior Year Segment Example

Cross-selling multiple services through the Usio ONE platform

To deepen relationships and increase the value captured from each client, Usio, Inc. implemented its new Usio ONE go-to-market strategy. This initiative is specifically aimed at reducing costs and improving efficiency, but its customer-facing goal is to drive cross-selling across their integrated solutions. For example, the ACH line of business, a high-margin area, saw electronic check transaction volume increase 26% year-over-year in Q3 2025, showing adoption of at least one core service.

High-touch service for government and non-profit clients

Usio, Inc. serves unique end markets, including Government and Nonprofits, which often require a more tailored, high-touch approach than standard commercial clients. This segment-specific service is important for securing and maintaining these contracts. A concrete example of a high-touch, segment-specific engagement was the New York City COVID-related revenue program, which contributed over $1 million in revenue in Q1 of 2024 before phasing out. Maintaining these relationships requires dedicated attention, even as the company pushes for scale elsewhere.

• Usio, Inc. offers a modern turn-key solution for disbursing funds, incentives, and expenses.
• The company securely handles payment transactions, including sufficient funds verification in-house.
• Credit card transactions processed in Q3 2025 increased 19% year-over-year.
• The company repurchased $750,000 worth of shares in the first nine months of 2025.

Usio, Inc. (USIO) - Canvas Business Model: Channels

You're mapping out how Usio, Inc. (USIO) gets its services-payment processing and document delivery-to the customer base as of late 2025. Honestly, the channel strategy leans heavily on partnerships, which is smart for scaling embedded finance.

Integrated Software Vendors (ISVs) as a primary sales channel

The core of the payment side of the business is the partnership-focused sales model, heavily relying on Integrated Software Vendors (ISVs) to embed Usio, Inc.'s payment capabilities directly into their software applications. This turns payments from a cost center into a revenue-generating unit for the ISV. The Payment Facilitation (PayFac) model is key here; it's a leveraged, one-to-many distribution approach that simplifies merchant onboarding and underwriting for scale. PayFac revenue growth has been strong, showing a 25% year-over-year increase in Q1 2025, and it represented approximately 59% of total card revenue in that same quarter. This channel is defintely driving the mix improvement.

The company also launched a new cross-sell motion, 'Usio ONE,' in April 2025, aiming to unify the sales process and drive integrated solution adoption.

Direct sales force targeting large enterprise billers

While the ISV channel is dominant for payment volume, a direct sales approach is still in play, often targeting larger enterprise billers and entities like governments, non-profits, and utilities that need the broad solution set Usio, Inc. offers. The marketing strategy mentioned includes a direct sales component alongside the referral models. You won't see a clean revenue number just for direct sales, but the focus on large accounts is implied by the nature of the Output Solutions division and the mention of large deals in the pipeline.

API integrations for embedded payment solutions

The API integrations are the technical backbone that enables the ISV channel. The growth in transaction metrics shows this is working. The ACH division, which is also heavily driven through the ISV partnership model, is the current growth engine. For the quarter ending September 30, 2025, Usio, Inc. saw its ACH electronic check dollar volume increase 8% year-over-year, with transactions growing 26% compared to the same period last year. Furthermore, the complementary services, specifically PINless debit, surged, with transactions up 96% and dollars processed up 87% year-over-year in Q3 2025. That's rapid adoption through those integrated pathways.

Here's a quick look at the processing volume highlights from Q3 2025:

Metric	Channel/Service Line	Q3 2025 Data Point
Total Payment Transactions Processed	All Payment Channels	16.2 million (Quarterly Record)
Electronic Check Dollar Volume Growth	ACH Division	8% (Year-over-Year)
PINless Debit Transactions Growth	Complementary Services	96% (Year-over-Year)
PayFac Revenue Share (Q1 2025)	Card Revenue	Approximately 59%

Output Solutions division for physical and electronic delivery

The Output Solutions division serves a distinct set of customers, often those needing regulated or high-volume document delivery, which can be physical or electronic bill presentment. This division is noted for its electronic-only document deliveries being more profitable. For the quarter ending September 30, 2025, this division processed and delivered over 5.4 million physical mail pieces and 20 million electronic documents. Electronic-only document deliveries specifically saw a 3% increase in Q3 2025 compared to the prior year period. This division's performance is separate from the payment processing volume metrics, though it contributes to the overall revenue base.

Key Output Metrics for Q3 2025:

• Electronic documents delivered: 20 million
• Physical mail pieces processed: Over 5.4 million
• Electronic-only delivery growth: 3% (Year-over-Year)

If onboarding takes 14+ days for a large enterprise client, churn risk rises.

Usio, Inc. (USIO) - Canvas Business Model: Customer Segments

You're looking at the core clientele Usio, Inc. (USIO) serves as of late 2025. Honestly, the segments are quite diverse, but the real story is where the volume growth is happening right now. It's not just about who they serve, but which services they are using most heavily.

The overall processing activity in the third quarter ended September 30, 2025, hit a quarterly record of 16.2 million total payment transactions, which is a 27% increase over the same quarter last year. Total payment dollars processed across all channels reached $2.18 billion, up 8% year-over-year.

Integrated Software Vendors (ISVs) across various verticals

This group is central to Usio, Inc.'s strategy, especially through its Payment Facilitator (PayFac) offering. The differentiated go-to-market strategy focuses on letting ISVs monetize payments flowing through their software. In Q3 2025, the PayFac focus resulted in an all-time quarterly record for transactions processed, and the dollars processed were the second-highest in company history. This segment is clearly a major volume driver.

Mortgage servicers and FinTech companies (driving PINless debit)

This is where you see explosive growth in specific product lines. The PINless debit offering, heavily utilized by these sectors, saw transaction growth of 96% year-over-year and dollar growth of 87% in Q3 2025. Furthermore, the high-margin ACH division, which supports many of these transfers, saw its revenue grow 36% year-over-year in the third quarter, marking its eighth consecutive quarter of YoY growth for electronic check transaction volume.

Here's a quick look at the growth metrics tied to these key client types:

Segment Driver	Metric	Q3 2025 Performance
Mortgage Servicing & FinTech (via PINless Debit)	Transactions YoY Growth	96%
Mortgage Servicing & FinTech (via PINless Debit)	Dollars Processed YoY Growth	87%
ISVs (via PayFac)	Transactions	All-time quarterly record
ACH Services (Supporting many verticals)	Revenue YoY Growth	36%

Utilities, insurance companies, and large corporate billers

These clients often utilize Usio, Inc.'s Output Solutions for bill presentment and document delivery. While revenue in this area is less frequently broken out directly, the scale of the operation is clear. For the third quarter of 2025, the Output Solutions division processed and delivered 20 million electronic documents and over 5.4 million physical mail pieces. This shows the sheer volume of critical communications being handled for these large billers.

Government agencies and non-profits for disbursements

This customer base primarily interacts with the Card Issuing services for disbursements of funds, incentives, or aid. The prepaid card metrics show some variability. In Q1 2025, prepaid card load volume was $98 million. By Q3 2025, while the segment faced year-over-year headwinds, the total dollar loads on cards exceeded $75 million for the quarter, indicating continued, albeit shifting, use for disbursements.

The Card Issuing business unit saw some specific activity in Q3 2025:

• Credit card transactions increased 19% year-over-year.
• Credit card transactions increased 75% sequentially from Q2 2025.
• Credit card dollars processed were up 12% sequentially.

Card issuers needing program management services

This group relies on Usio, Inc.'s full-stack platform for their card programs. The sequential improvement in the card issuing unit is a positive sign here. Total dollar loads on prepaid cards in Q3 2025 exceeded $75 million, showing a sequential recovery from Q2 2025, even as revenues in the prepaid business unit were down year-over-year compared to Q3 2024. If onboarding takes 14+ days, churn risk rises, so the focus on frictionless onboarding via PayFac is key for all card-related clients.

Finance: draft 13-week cash view by Friday.

Usio, Inc. (USIO) - Canvas Business Model: Cost Structure

You're looking at the expense side of Usio, Inc.'s operations as of late 2025, specifically focusing on the third quarter data. Honestly, understanding where the money goes is just as critical as knowing where it comes from, especially when margins are tight.

Cost of Revenue (Cost of Sales)

The Cost of Revenue, or Cost of Sales, for Usio, Inc. in the third quarter of 2025 was substantial, reflecting the direct costs associated with processing the record transaction volumes they achieved. For the quarter ended September 30, 2025, the Cost of Sales was reported at $16.31 million. This figure translates to a Gross Margin of 23.0% for the quarter, which was flat compared to the third quarter of 2024. The gross profit for the quarter was $4.87 million on total revenues of $21.18 million. This margin profile is influenced by the mix shift toward the high-margin ACH and complementary services line of business, which helped offset the impact of lower interest revenues and lost prepaid revenues.

Here's a quick look at the relationship between revenue and direct costs for Q3 2025:

Metric	Amount (USD)
Total Revenue	$21.18 million
Cost of Sales (Cost of Revenue)	$16.31 million
Gross Profit	$4.87 million
Gross Margin Percentage	23.0%

Selling, General, and Administrative (SG&A) Expenses

SG&A expenses for the third quarter ended September 30, 2025, were $4.5 million. This represented an increase from the $4.1 million reported in the prior year period. Management noted that this rise was on account of salary adjustments, infrastructure costs, travel, and professional fees. They do expect overhead to remain stable for the balance of the year, though. For the nine months ended September 30, 2025, total SG&A expenses reached $13.3 million.

Technology Development and Platform Maintenance Costs

Specific line-item reporting for technology development and platform maintenance isn't broken out separately in the high-level summary, but these costs are certainly a component of the rising SG&A, particularly under the 'infrastructure' category. The ongoing success and record transaction volumes, driven by initiatives like the Usio One strategy, suggest continued investment in the cloud-based electronic payment and embedded financial solutions platform.

Costs for Printing and Mailing Services (Output Solutions)

The Output Solutions segment showed a decrease in revenue contribution due to fewer one-time projects year-over-year in Q3 2025. While the direct cost associated with these services isn't itemized, the lower revenue base likely impacted the associated variable costs. For context on volume, the company processed over 5.4 million total mail pieces in the quarter.

Transaction Processing Fees Paid to Networks and Banks

These fees are the primary driver within the Cost of Sales figure of $16.31 million. The sheer volume of transactions processed-a quarterly record of 16.2 million transactions across all payment channels-directly correlates with these variable fees. The growth in high-margin ACH and PINless Debit, which saw transactions up 96% year-over-year, suggests that while volume is high, the cost structure per transaction in these channels is favorable enough to maintain the overall 23.0% gross margin.

The key cost drivers Usio, Inc. is managing right now involve:

• Variable transaction processing fees tied to volume.

• Fixed and semi-fixed personnel and infrastructure costs within SG&A.

• Costs associated with maintaining the Output Solutions physical delivery capabilities.

Finance: draft 13-week cash view by Friday.

Usio, Inc. (USIO) - Canvas Business Model: Revenue Streams

You're looking at the core ways Usio, Inc. brings in money, which is all about transaction volume and the fees they attach to those flows. The company projects solid top-line expansion based on the momentum in their core payment processing lines.

Usio, Inc. estimates that revenues for the full year 2025 should increase by 14 - 16% from the full year 2024 revenue of $82.93 million. [cite: 2 from second search, 1 from first search] This translates to a projected 2025 revenue range between approximately $94.54 million and $96.19 million.

The foundation for this growth is the sheer volume moving through their systems. For the full year 2024, total dollars processed across all payment channels reached $7.1 billion, marking a 33% increase, while total transactions processed hit 46.8 million, a 26% growth year-over-year. [cite: 2, 5 from first search]

The revenue streams are diversified across several key areas:

• Payment processing fees (ACH, Credit Card, PINless Debit).
• Revenue sharing from the PayFac model with ISV partners.
• Prepaid card program management and related interest income.
• Fees for electronic bill presentment and print/mail services.

The highest margin business for Usio, Inc. is ACH processing, which provides cash flow to fund growth engines like PayFac and Prepaid. [cite: 8, 11 from first search] The most recent operational data from the third quarter of 2025 shows strong acceleration in this area compared to the third quarter of 2024:

• ACH electronic check dollar volume increased 8%. [cite: 9 from first search]
• ACH transactions grew 26%. [cite: 9 from first search]
• Returned check transactions grew 35%. [cite: 9 from first search]

The Card segment, which includes the PayFac model, also showed significant volume increases in the third quarter of 2025 over the prior year period:

• Dollars processed were up 12%. [cite: 9 from first search]
• Transactions processed were up 75%. [cite: 9 from first search]

The PayFac model specifically leverages a distribution strategy with Independent Software Vendors (ISVs), allowing them to monetize payments flowing through their software. Here are the key metrics associated with that revenue sharing structure, as presented in company materials:

Metric	Value
Average Gross Revenue on Dollars Processed (All Card)	2.5%
Average Revenue Share to Partners	50%
Net Margin to Usio, Inc.	8%

Prepaid card services revenue has seen fluctuations due to the wind-down of COVID incentive programs, but underlying activity remains strong. In 2024, total dollars loaded on prepaid cards exceeded $500 million, and purchase volume exceeded $250 million. [cite: 1 from first search] However, revenues for the third quarter of 2025 were nominally down compared to the third quarter of 2024, primarily due to declines in prepaid card issuance revenues. [cite: 9 from first search]

The Output Solutions division, which handles electronic bill presentment and print/mail services, continues to contribute. For the full year 2024, total pieces processed and mailed exceeded 24.5 million. [cite: 1 from first search] More recently, for the third quarter of 2025, the more profitable electronic only document deliveries were up 3% compared to the third quarter of 2024. [cite: 9 from first search]