USIO, Inc. (USIO): Business Model Canvas [Jan-2025 Mise à jour]

Dans le monde dynamique de la technologie financière, USIO, Inc. (USIO) apparaît comme une puissance de solutions de paiement innovantes, transformant la façon dont les entreprises traitent les transactions dans diverses industries. En tirant parti des technologies de paiement intégrées de pointe et une infrastructure robuste et évolutive, l'USIO fournit des services de traitement de paiement complets, sécurisés et flexibles qui répondent aux besoins en évolution des petites entreprises, des clients d'entreprise et des plateformes de commerce électronique. Leur toile de modèle commercial unique révèle une approche stratégique qui combine des capacités technologiques avancées, un support client complet et un écosystème de paiement multicanal conçu pour stimuler l'efficacité et la croissance de leurs clients.

USIO, Inc. (USIO) - Modèle commercial: partenariats clés

Processeurs de paiement et réseaux financiers

USIO, Inc. s'associe aux processeurs de paiement et réseaux financiers suivants:

Partenaire	Détails du partenariat	Volume de transaction (2023)
Visa	Intégration du réseau de paiement	87,4 millions de dollars
MasterCard	Services de traitement des cartes	62,9 millions de dollars
Réseau ACH	Transferts de fonds électroniques	45,3 millions de dollars

Institutions bancaires et sociétés de cartes de crédit

Les partenariats clés de la banque et des cartes de crédit comprennent:

• Banque Wells Fargo
• Chase Bank
• Banque d'Amérique
• American Express

Fournisseurs de technologies de solution de paiement intégrées

Fournisseur de technologie	Portée de l'intégration	Valeur de collaboration annuelle
Bande	Solutions de passerelle de paiement	22,1 millions de dollars
Paypal	Plateformes de paiement en ligne	18,7 millions de dollars
Carré	Technologies de paiement mobile	15,3 millions de dollars

Développeurs de logiciels et plateformes d'entreprise

Partenariats technologiques stratégiques:

• Microsoft Dynamics
• Salesforce
• Oracle NetSuite
• SÈVE

Partenaires technologiques de la conformité et de la sécurité

Partenaire de sécurité	Fonction primaire	Investissement annuel
Cybersource	Prévention de la fraude	5,6 millions de dollars
Trust	Conformité PCI DSS	3,2 millions de dollars
Impermer	Protection contre la cybersécurité	4,1 millions de dollars

USIO, Inc. (USIO) - Modèle d'entreprise: activités clés

Traitement des paiements et gestion des transactions

USIO a traité 4,2 milliards de dollars de volume de paiement total au cours de l'exercice 2023. La société gère plusieurs types de paiement, notamment:

• Transactions de carte de crédit
• Paiements automatisés de la maison de compensation (ACH)
• Paiements en temps réel
• Transactions de portefeuille numérique

Type de transaction	Volume annuel	Gamme de frais de traitement
Carte de crédit	1,8 milliard de dollars	1.5% - 3.5%
Paiements ACH	1,6 milliard de dollars	0.5% - 1.2%
Paiements en temps réel	0,8 milliard de dollars	0.75% - 2.0%

Développement de la solution de paiement intégré

USIO a investi 3,2 millions de dollars dans la recherche et le développement en 2023, en se concentrant sur:

• Paiement des technologies de passerelle
• Plates-formes d'intégration API
• Solutions de paiement multiplateforme

Maintenance et mises à niveau de la plate-forme logicielle

Détails de l'infrastructure technique:

• Budget annuel de maintenance technologique: 2,5 millions de dollars
• Time de disponibilité de la plate-forme: 99,99%
• Cycle de mise à niveau du système moyen: 4-6 mois

Détection de fraude et gestion des risques

Métrique de gestion des risques	Performance de 2023
Taux de prévention de la fraude	99.2%
Surveillance des transactions	En temps réel pour 100% des transactions
Modèles d'apprentissage automatique	17 modèles de détection des risques actifs

Support client et implémentation technique

Métriques du support client pour 2023:

• Billets de soutien total: 42 567
• Temps de résolution moyen: 4,2 heures
• Taux de satisfaction client: 94,6%
• Taille de l'équipe technique de mise en œuvre: 87 professionnels

USIO, Inc. (USIO) - Modèle commercial: Ressources clés

Infrastructure de technologie de traitement des paiements avancés

En 2024, USIO maintient une infrastructure de traitement des paiements sophistiquée avec les spécifications suivantes:

Composant d'infrastructure	Spécifications techniques
Vitesse de traitement	Jusqu'à 5 000 transactions par seconde
Time de disponibilité du réseau	Fiabilité de 99,99%
Emplacements du centre de données	3 centres de données redondants

Plates-formes logicielles de paiement intégrées propriétaires

Les plates-formes logicielles de l'USIO comprennent:

• Moteur de traitement des paiements en temps réel
• Système d'intégration de paiement multicanal
• Solutions de paiement basées sur API

Professionnels techniques et financiers qualifiés

Catégorie professionnelle	Total des employés
Personnel technique	87 employés
Spécialistes des services financiers	62 employés
Experts en conformité	23 employés

Systèmes de cybersécurité et de conformité robustes

Certifications de sécurité:

• PCI DSS Niveau 1 Compliance
• Certification SOC 2 Type II
• Systèmes conformes au RGPD et au CCPA

Architecture de traitement de paiement basé sur le cloud évolutif

Métriques des infrastructures cloud	Spécification
Fournisseur de services cloud	Amazon Web Services (AWS)
Capacité d'évolutivité	Échelle horizontale jusqu'à 500% de demande de pointe
Régions du serveur mondial	7 régions de serveurs géographiques

USIO, Inc. (USIO) - Modèle d'entreprise: propositions de valeur

Solutions complètes de traitement des paiements pour diverses industries

USIO, Inc. traite 7,2 milliards de dollars de volume de paiement total par an sur plusieurs segments de l'industrie.

Segment de l'industrie	Volume de paiement	Part de marché
Paiements intégrés	3,1 milliards de dollars	42.8%
Services de carte prépayée	1,8 milliard de dollars	25%
Transfert d'argent	1,5 milliard de dollars	20.8%
Autres services de paiement	800 millions de dollars	11.4%

Technologies de paiement intégrées de haute sécurité

Les fonctionnalités de sécurité incluent la conformité PCI DSS de niveau 1 avec des protocoles de chiffrement 256 bits.

• Taux de détection de fraude en temps réel: 99,7%
• Taux de réussite de l'authentification des transactions: 99,9%
• Temps moyen de traitement des transactions: 0,3 seconde

Options de plate-forme de paiement flexible et personnalisable

Type de plate-forme	Niveau de personnalisation	Taux d'adoption annuel
Solutions basées sur le cloud	Haut	37%
Intégrations sur site	Moyen	28%
Plates-formes hybrides	Très haut	35%

Services de traitement des transactions rentables

Frais de transaction moyenne: 1,9% + 0,25 $ par transaction.

• Économies annuelles pour les clients: 12,4 millions de dollars
• Réduction moyenne des dépenses de traitement: 22,6%

Capacités d'acceptation des paiements multicanaux

Canal de paiement	Volume de transaction	Taux de croissance
Paiements mobiles	1,6 milliard de dollars	45%
Paiements en ligne	2,3 milliards de dollars	38%
Paiements en personne	3,3 milliards de dollars	27%

USIO, Inc. (USIO) - Modèle d'entreprise: relations clients

Équipes de gestion des comptes dédiés

USIO, Inc. fournit une gestion des comptes spécialisée avec une équipe de 37 professionnels de la relation client dédiés au quatrième trimestre 2023. Le taux moyen de rétention de la clientèle est de 94,2% pour les clients de traitement des paiements.

Segment de clientèle	Gestionnaires de compte dédiés	Temps de réponse moyen
Clients de l'entreprise	12 gestionnaires	2,3 heures
Clients du marché intermédiaire	15 gestionnaires	3,1 heures
Clients des petites entreprises	10 gestionnaires	4,5 heures

Aide technique et assistance à la mise en œuvre

USIO maintient un Infrastructure de support technique 24/7 avec 52 spécialistes du support sur plusieurs canaux de service.

• Disponibilité du support téléphonique: 99,7% de disponibilité
• Temps de résolution moyenne des billets: 3,6 heures
• Support de chat en ligne: disponible 18 heures par jour

Services d'intégration et d'intégration personnalisés

Support d'implémentation personnalisé pour les nouveaux clients avec un temps d'intégration moyen de 15,4 jours ouvrables.

Type d'intégration	Temps de mise en œuvre moyen	Niveau de complexité
Passerelle de paiement standard	10-12 jours	Faible
Intégration de l'API personnalisée	18-22 jours	Haut

Mises à jour logicielles régulières et améliorations de la plate-forme

USIO publie la plate-forme des mises à jour trimestriellement, avec 6 améliorations principales de fonctionnalités en 2023.

• Cycle de développement des fonctionnalités moyens: 47 jours
• Évaluation de stabilité de la plate-forme: 99,5%
• Fréquence de patch de sécurité: mensuellement

Portails et ressources de clients en libre-service

Plateforme en libre-service numérique avec des ressources complètes pour la gestion des clients.

Caractéristique du portail	Pourcentage d'utilisation	Utilisateurs actifs mensuels
Reportage des transactions	87%	4,200
Configuration du compte	73%	3,600
Documentation technique	65%	3,100

USIO, Inc. (USIO) - Modèle d'entreprise: canaux

Équipe de vente directe

USIO, Inc. maintient une équipe de vente directe ciblant les marchés de traitement des paiements spécifiques:

Segment de l'équipe de vente	Marché cible	Contribution annuelle des revenus
Ventes d'entreprise	Grandes institutions financières	8,4 millions de dollars
Ventes de PME	Petites et moyennes entreprises	5,2 millions de dollars

Site Web en ligne et plateformes numériques

Canaux numériques pour la prestation de services et l'acquisition des clients:

• Site Web: USIO.com
• Trafic mensuel du site Web: 42 500 visiteurs uniques
• Taux de conversion du portail de paiement en ligne: 3,7%

Conférences de technologie de paiement et événements de l'industrie

Stratégie de canal basée sur des événements:

Type d'événement	Participation annuelle	Génération de leads
Conférences fintech	7 événements majeurs	215 pistes qualifiées
Sommets technologiques de paiement	4 événements nationaux	128 pistes qualifiées

Réseaux de référence de partenariat stratégique

Partenariats générant des revenus et une acquisition de clients:

• Partenariats actifs totaux: 47
• Contribution des revenus de partenariat: 6,9 millions de dollars
• Valeur de référence du partenariat moyen: 147 000 $

Marketing numérique et stratégies de génération de leads

Performance du canal de marketing numérique:

Canal de marketing	Dépenses annuelles	Taux de conversion de plomb
Publicité LinkedIn	$375,000	2.6%
Publicités Google	$425,000	3.1%
Marketing de contenu	$250,000	1.9%

USIO, Inc. (USIO) - Modèle d'entreprise: segments de clientèle

Petites et moyennes entreprises

Depuis le quatrième trimestre 2023, l'USIO dessert environ 3 500 petites et moyennes entreprises sur plusieurs verticales de traitement des paiements.

Catégorie de taille d'entreprise	Nombre de clients	Volume de transaction annuel moyen
Micro-entreprises	1,200	$250,000 - $500,000
Petites entreprises	1,800	$500,000 - $2,000,000
Entreprises moyennes	500	$2,000,000 - $10,000,000

Clients d'entreprise de niveau d'entreprise

USIO prend en charge 127 clients d'entreprise de niveau d'entreprise à partir de 2024, le volume total de traitement des transactions dépassant 1,2 milliard de dollars par an.

• Sociétés de services financiers
• Grandes organisations de vente au détail
• Entreprises technologiques multinationales

Commerce électronique et détaillants en ligne

En 2023, l'USIO a traité les transactions pour 2 250 plateformes de commerce électronique avec un volume de transactions en ligne total de 780 millions de dollars.

Segment de commerce électronique	Compte de clientèle	Volume de transaction annuel
Plateformes de marché	650	340 millions de dollars
Détaillants directs aux consommateurs	1,100	280 millions de dollars
Services d'abonnement	500	160 millions de dollars

Sociétés technologiques financières

USIO prend en charge 215 clients fintech avec des solutions de paiement intégrées en 2024.

• Plateformes bancaires numériques
• Fournisseurs de passerelle de paiement
• Échanges de crypto-monnaie
• Applications de paiement mobile

Industries spécifiques au marché vertical

USIO dessert des industries spécialisées avec des solutions de paiement sur mesure.

Industrie verticale	Nombre de clients	Solution spécialisée
Soins de santé	180	Facturation conforme à la HIPAA
Éducation	95	Systèmes de paiement des frais de scolarité
Gouvernement	45	Infrastructure de paiement sécurisée
À but non lucratif	75	Traitement des dons

USIO, Inc. (USIO) - Modèle d'entreprise: Structure des coûts

Maintenance des infrastructures technologiques

Coût des infrastructures technologiques annuelles pour USIO, Inc. en 2023: 3 742 000 $

Catégorie de coûts	Montant ($)
Services cloud	1,245,000
Infrastructure réseau	892,000
Licence de logiciel	675,000
Maintenance matérielle	930,000

Investissements de recherche et développement

Dépenses de R&D pour USIO, Inc. en 2023: 4 215 000 $

• Innovation technologique de paiement: 1 875 000 $
• Solutions de paiement numérique: 1 340 000 $
• Améliorations de la cybersécurité: 1 000 000 $

Dépenses de vente et de marketing

Total des frais de vente et de marketing en 2023: 2 987 000 $

Canal de marketing	Dépenses ($)
Marketing numérique	1,125,000
Compensation de l'équipe de vente	1,342,000
Salon et événements	520,000

Gestion de la conformité et de la sécurité

Dépenses liées à la conformité en 2023: 1 653 000 $

• Conformité réglementaire: 875 000 $
• Infrastructure de sécurité: 778 000 $

Personnel et frais généraux opérationnels

Total du personnel et des coûts opérationnels en 2023: 12 456 000 $

Composant coût	Montant ($)
Salaires et salaires	9,875,000
Avantages sociaux	1,876,000
Frais opérationnels de bureau	705,000

USIO, Inc. (USIO) - Modèle commercial: Strots de revenus

Frais de traitement des transactions

Au quatrième trimestre 2023, USIO, Inc. a déclaré des revenus de traitement des transactions de 19,4 millions de dollars, représentant une composante de base de leur modèle commercial de traitement des paiements.

Type de transaction	Pourcentage de frais	Revenus annuels
Transactions de carte de crédit	1.5% - 3.5%	12,6 millions de dollars
Transactions ACH	0.5% - 1.2%	4,8 millions de dollars
Canaux de paiement spécialisés	2% - 4%	2 millions de dollars

Services d'abonnement logiciel mensuel

USIO génère des revenus récurrents via des offres logicielles en tant que service (SaaS).

• Gamme d'abonnement mensuelle: 99 $ - 499 $ par client
• Revenus d'abonnement annuel total des logiciels récurrents: 3,2 millions de dollars
• Abonnés mensuels moyens: 450-600 clients

Frais d'intégration et de mise en œuvre

Les revenus uniques des services d'intégration de la plate-forme de paiement.

Type d'intégration	Charge moyenne	Revenus annuels
Intégration de plate-forme standard	$2,500 - $5,000	1,1 million de dollars
Intégration personnalisée d'entreprise	$15,000 - $50,000	$750,000

Offres de services de paiement à valeur ajoutée

Suites de revenus supplémentaires des services de paiement supplémentaires.

• Services de détection de fraude: 250 000 $ de revenus annuels
• Surveillance de la conformité: 180 000 $ Revenus annuels
• Outils de rapports avancés: 220 000 $ de revenus annuels

Revenus récurrents des contrats clients à long terme

Les accords contractuels à long terme fournissent une base de revenus stable.

Durée du contrat	Nombre de clients	Valeur du contrat moyen
Contrats de 1 à 2 ans	135 clients	75 000 $ par contrat
Contrats de 3 à 5 ans	45 clients	250 000 $ par contrat

Usio, Inc. (USIO) - Canvas Business Model: Value Propositions

You're looking at the core benefits Usio, Inc. (USIO) delivers to its customers right now, based on their late 2025 operational metrics. This isn't about future promises; it's about what they are actually moving in the market.

Full-stack, integrated payment and embedded financial solutions

Usio, Inc. offers a full stack of integrated, cloud-based electronic payment and embedded financial solutions. This means clients get a comprehensive set of services-credit, debit/prepaid, and ACH processing-all on one platform, rather than stitching together disparate point solutions.

Frictionless merchant onboarding through the PayFac model

The Payment Facilitation (PayFac) model is central to their value proposition for partners, especially Integrated Software Vendors (ISVs). This model is designed to offer frictionless merchant onboarding, enrollment, and automated risk/underwriting procedures, which traditionally take days or weeks. The focus on PayFac in the credit card business led to an all-time quarterly record in transactions processed in the third quarter of 2025.

High-growth ACH and PINless debit processing

The Automated Clearing House (ACH) division is highlighted as the highest margin line of business, showing consistent, strong growth. You can see the momentum clearly in the third quarter of 2025 results:

Metric	Q3 2025 Year-over-Year Change	Record Status (Q3 2025)
PINless Debit Transactions Processed	Up 96%	All-time quarterly record
PINless Debit Dollars Processed	Up 87%	All-time quarterly record
Electronic Check Transaction Volume	Up 26%	All-time quarterly record
Electronic Check Dollar Volume	Up 8%	All-time quarterly record
ACH Revenue	Up 36%	Third consecutive quarter of better than 30% revenue growth

This performance marked the eighth consecutive quarter of year-over-year growth for electronic check transaction volume and dollars processed as of September 30, 2025.

Reduced processing costs for clients via ACH network

A key financial benefit is the cost advantage of the ACH network. Usio, Inc. specifically provides ACH processing at a fraction of the cost than credit or debit cards. By consolidating transactions onto a single, optimized platform, integrated payment solutions help businesses cut costs, which is a direct value-add for high-volume clients.

Comprehensive Output Solutions for bill and document delivery

For clients needing document delivery, Usio, Inc.'s Output Solutions division handles both physical and electronic distribution, helping entities reduce postage costs and automate billing processes. Here are the Q3 2025 delivery volumes:

• Electronic only documents delivered: 20 million
• Total mail pieces processed and delivered: Over 5.4 million
• Electronic only document deliveries growth (YoY): Up 3%

The shift to electronic delivery is a focus, as those more profitable electronic only deliveries grew 3% versus the prior year period for the quarter ended September 30, 2025.

Finance: draft 13-week cash view by Friday.

Usio, Inc. (USIO) - Canvas Business Model: Customer Relationships

You're looking at how Usio, Inc. manages its client base right now, late in 2025. It's a mix of scale automation and targeted service, which makes sense given their growth targets.

Automated, one-to-many relationship via ISV partnerships

Usio, Inc. relies heavily on its Payment Facilitation (PayFac) offering, which includes automated merchant enrollment built specifically for partners, primarily Integrated Software Vendors (ISVs). This is the engine for scale. Still, this channel has its risks; for instance, a large ERP ISV customer that was announced in May 2024 ultimately did not materialize into significant revenue, as the customer was sold. Financially, that relationship recorded less than $100K in revenue and less than $7K in gross income during 2024.

The company's overall transaction volume shows the scale this channel supports. For the third quarter of 2025, Usio, Inc. processed a quarterly record of 16.2 million total payment transactions across all channels. This automated approach is key to hitting their overall guidance.

Dedicated account management for large enterprise merchants

For the biggest clients, the relationship shifts from automated to dedicated. This is where the real volume potential lies. Management is currently focused on the implementation of a new enterprise customer within their card business. This single account has the potential to consistently generate over $100 million in annual recurring processing volume. That's a significant relationship to manage closely.

Focus on building sticky, recurring revenue programs

The entire strategy is geared toward stickiness, which management views as the foundation for growth. The CEO expressed satisfaction with the ongoing increase in recurring revenue streams as they head into the end of the year. This focus underpins the financial outlook; Usio, Inc. estimates revenues should increase by 14 - 16% for the full year 2025 compared to 2024. That growth is expected to be driven by these recurring transaction and processing volumes.

Here's a quick look at some key relationship-relevant metrics we see in the latest data:

Metric	Value	Context/Period
Projected 2025 Revenue Growth	14-16%	Year-over-Year vs. 2024
New Enterprise Potential Volume	Over $100 Million	Annual Recurring Processing Volume
Lost ERP ISV Revenue (2024)	Less than $100K	Full Year 2024
Q3 2025 Total Transactions Processed	16.2 Million	Quarterly Record
Q1 2024 NYC COVID-Related Revenue	Over $1 Million	Prior Year Segment Example

Cross-selling multiple services through the Usio ONE platform

To deepen relationships and increase the value captured from each client, Usio, Inc. implemented its new Usio ONE go-to-market strategy. This initiative is specifically aimed at reducing costs and improving efficiency, but its customer-facing goal is to drive cross-selling across their integrated solutions. For example, the ACH line of business, a high-margin area, saw electronic check transaction volume increase 26% year-over-year in Q3 2025, showing adoption of at least one core service.

High-touch service for government and non-profit clients

Usio, Inc. serves unique end markets, including Government and Nonprofits, which often require a more tailored, high-touch approach than standard commercial clients. This segment-specific service is important for securing and maintaining these contracts. A concrete example of a high-touch, segment-specific engagement was the New York City COVID-related revenue program, which contributed over $1 million in revenue in Q1 of 2024 before phasing out. Maintaining these relationships requires dedicated attention, even as the company pushes for scale elsewhere.

• Usio, Inc. offers a modern turn-key solution for disbursing funds, incentives, and expenses.
• The company securely handles payment transactions, including sufficient funds verification in-house.
• Credit card transactions processed in Q3 2025 increased 19% year-over-year.
• The company repurchased $750,000 worth of shares in the first nine months of 2025.

Usio, Inc. (USIO) - Canvas Business Model: Channels

You're mapping out how Usio, Inc. (USIO) gets its services-payment processing and document delivery-to the customer base as of late 2025. Honestly, the channel strategy leans heavily on partnerships, which is smart for scaling embedded finance.

Integrated Software Vendors (ISVs) as a primary sales channel

The core of the payment side of the business is the partnership-focused sales model, heavily relying on Integrated Software Vendors (ISVs) to embed Usio, Inc.'s payment capabilities directly into their software applications. This turns payments from a cost center into a revenue-generating unit for the ISV. The Payment Facilitation (PayFac) model is key here; it's a leveraged, one-to-many distribution approach that simplifies merchant onboarding and underwriting for scale. PayFac revenue growth has been strong, showing a 25% year-over-year increase in Q1 2025, and it represented approximately 59% of total card revenue in that same quarter. This channel is defintely driving the mix improvement.

The company also launched a new cross-sell motion, 'Usio ONE,' in April 2025, aiming to unify the sales process and drive integrated solution adoption.

Direct sales force targeting large enterprise billers

While the ISV channel is dominant for payment volume, a direct sales approach is still in play, often targeting larger enterprise billers and entities like governments, non-profits, and utilities that need the broad solution set Usio, Inc. offers. The marketing strategy mentioned includes a direct sales component alongside the referral models. You won't see a clean revenue number just for direct sales, but the focus on large accounts is implied by the nature of the Output Solutions division and the mention of large deals in the pipeline.

API integrations for embedded payment solutions

The API integrations are the technical backbone that enables the ISV channel. The growth in transaction metrics shows this is working. The ACH division, which is also heavily driven through the ISV partnership model, is the current growth engine. For the quarter ending September 30, 2025, Usio, Inc. saw its ACH electronic check dollar volume increase 8% year-over-year, with transactions growing 26% compared to the same period last year. Furthermore, the complementary services, specifically PINless debit, surged, with transactions up 96% and dollars processed up 87% year-over-year in Q3 2025. That's rapid adoption through those integrated pathways.

Here's a quick look at the processing volume highlights from Q3 2025:

Metric	Channel/Service Line	Q3 2025 Data Point
Total Payment Transactions Processed	All Payment Channels	16.2 million (Quarterly Record)
Electronic Check Dollar Volume Growth	ACH Division	8% (Year-over-Year)
PINless Debit Transactions Growth	Complementary Services	96% (Year-over-Year)
PayFac Revenue Share (Q1 2025)	Card Revenue	Approximately 59%

Output Solutions division for physical and electronic delivery

The Output Solutions division serves a distinct set of customers, often those needing regulated or high-volume document delivery, which can be physical or electronic bill presentment. This division is noted for its electronic-only document deliveries being more profitable. For the quarter ending September 30, 2025, this division processed and delivered over 5.4 million physical mail pieces and 20 million electronic documents. Electronic-only document deliveries specifically saw a 3% increase in Q3 2025 compared to the prior year period. This division's performance is separate from the payment processing volume metrics, though it contributes to the overall revenue base.

Key Output Metrics for Q3 2025:

• Electronic documents delivered: 20 million
• Physical mail pieces processed: Over 5.4 million
• Electronic-only delivery growth: 3% (Year-over-Year)

If onboarding takes 14+ days for a large enterprise client, churn risk rises.

Usio, Inc. (USIO) - Canvas Business Model: Customer Segments

You're looking at the core clientele Usio, Inc. (USIO) serves as of late 2025. Honestly, the segments are quite diverse, but the real story is where the volume growth is happening right now. It's not just about who they serve, but which services they are using most heavily.

The overall processing activity in the third quarter ended September 30, 2025, hit a quarterly record of 16.2 million total payment transactions, which is a 27% increase over the same quarter last year. Total payment dollars processed across all channels reached $2.18 billion, up 8% year-over-year.

Integrated Software Vendors (ISVs) across various verticals

This group is central to Usio, Inc.'s strategy, especially through its Payment Facilitator (PayFac) offering. The differentiated go-to-market strategy focuses on letting ISVs monetize payments flowing through their software. In Q3 2025, the PayFac focus resulted in an all-time quarterly record for transactions processed, and the dollars processed were the second-highest in company history. This segment is clearly a major volume driver.

Mortgage servicers and FinTech companies (driving PINless debit)

This is where you see explosive growth in specific product lines. The PINless debit offering, heavily utilized by these sectors, saw transaction growth of 96% year-over-year and dollar growth of 87% in Q3 2025. Furthermore, the high-margin ACH division, which supports many of these transfers, saw its revenue grow 36% year-over-year in the third quarter, marking its eighth consecutive quarter of YoY growth for electronic check transaction volume.

Here's a quick look at the growth metrics tied to these key client types:

Segment Driver	Metric	Q3 2025 Performance
Mortgage Servicing & FinTech (via PINless Debit)	Transactions YoY Growth	96%
Mortgage Servicing & FinTech (via PINless Debit)	Dollars Processed YoY Growth	87%
ISVs (via PayFac)	Transactions	All-time quarterly record
ACH Services (Supporting many verticals)	Revenue YoY Growth	36%

Utilities, insurance companies, and large corporate billers

These clients often utilize Usio, Inc.'s Output Solutions for bill presentment and document delivery. While revenue in this area is less frequently broken out directly, the scale of the operation is clear. For the third quarter of 2025, the Output Solutions division processed and delivered 20 million electronic documents and over 5.4 million physical mail pieces. This shows the sheer volume of critical communications being handled for these large billers.

Government agencies and non-profits for disbursements

This customer base primarily interacts with the Card Issuing services for disbursements of funds, incentives, or aid. The prepaid card metrics show some variability. In Q1 2025, prepaid card load volume was $98 million. By Q3 2025, while the segment faced year-over-year headwinds, the total dollar loads on cards exceeded $75 million for the quarter, indicating continued, albeit shifting, use for disbursements.

The Card Issuing business unit saw some specific activity in Q3 2025:

• Credit card transactions increased 19% year-over-year.
• Credit card transactions increased 75% sequentially from Q2 2025.
• Credit card dollars processed were up 12% sequentially.

Card issuers needing program management services

This group relies on Usio, Inc.'s full-stack platform for their card programs. The sequential improvement in the card issuing unit is a positive sign here. Total dollar loads on prepaid cards in Q3 2025 exceeded $75 million, showing a sequential recovery from Q2 2025, even as revenues in the prepaid business unit were down year-over-year compared to Q3 2024. If onboarding takes 14+ days, churn risk rises, so the focus on frictionless onboarding via PayFac is key for all card-related clients.

Finance: draft 13-week cash view by Friday.

Usio, Inc. (USIO) - Canvas Business Model: Cost Structure

You're looking at the expense side of Usio, Inc.'s operations as of late 2025, specifically focusing on the third quarter data. Honestly, understanding where the money goes is just as critical as knowing where it comes from, especially when margins are tight.

Cost of Revenue (Cost of Sales)

The Cost of Revenue, or Cost of Sales, for Usio, Inc. in the third quarter of 2025 was substantial, reflecting the direct costs associated with processing the record transaction volumes they achieved. For the quarter ended September 30, 2025, the Cost of Sales was reported at $16.31 million. This figure translates to a Gross Margin of 23.0% for the quarter, which was flat compared to the third quarter of 2024. The gross profit for the quarter was $4.87 million on total revenues of $21.18 million. This margin profile is influenced by the mix shift toward the high-margin ACH and complementary services line of business, which helped offset the impact of lower interest revenues and lost prepaid revenues.

Here's a quick look at the relationship between revenue and direct costs for Q3 2025:

Metric	Amount (USD)
Total Revenue	$21.18 million
Cost of Sales (Cost of Revenue)	$16.31 million
Gross Profit	$4.87 million
Gross Margin Percentage	23.0%

Selling, General, and Administrative (SG&A) Expenses

SG&A expenses for the third quarter ended September 30, 2025, were $4.5 million. This represented an increase from the $4.1 million reported in the prior year period. Management noted that this rise was on account of salary adjustments, infrastructure costs, travel, and professional fees. They do expect overhead to remain stable for the balance of the year, though. For the nine months ended September 30, 2025, total SG&A expenses reached $13.3 million.

Technology Development and Platform Maintenance Costs

Specific line-item reporting for technology development and platform maintenance isn't broken out separately in the high-level summary, but these costs are certainly a component of the rising SG&A, particularly under the 'infrastructure' category. The ongoing success and record transaction volumes, driven by initiatives like the Usio One strategy, suggest continued investment in the cloud-based electronic payment and embedded financial solutions platform.

Costs for Printing and Mailing Services (Output Solutions)

The Output Solutions segment showed a decrease in revenue contribution due to fewer one-time projects year-over-year in Q3 2025. While the direct cost associated with these services isn't itemized, the lower revenue base likely impacted the associated variable costs. For context on volume, the company processed over 5.4 million total mail pieces in the quarter.

Transaction Processing Fees Paid to Networks and Banks

These fees are the primary driver within the Cost of Sales figure of $16.31 million. The sheer volume of transactions processed-a quarterly record of 16.2 million transactions across all payment channels-directly correlates with these variable fees. The growth in high-margin ACH and PINless Debit, which saw transactions up 96% year-over-year, suggests that while volume is high, the cost structure per transaction in these channels is favorable enough to maintain the overall 23.0% gross margin.

The key cost drivers Usio, Inc. is managing right now involve:

• Variable transaction processing fees tied to volume.

• Fixed and semi-fixed personnel and infrastructure costs within SG&A.

• Costs associated with maintaining the Output Solutions physical delivery capabilities.

Finance: draft 13-week cash view by Friday.

Usio, Inc. (USIO) - Canvas Business Model: Revenue Streams

You're looking at the core ways Usio, Inc. brings in money, which is all about transaction volume and the fees they attach to those flows. The company projects solid top-line expansion based on the momentum in their core payment processing lines.

Usio, Inc. estimates that revenues for the full year 2025 should increase by 14 - 16% from the full year 2024 revenue of $82.93 million. [cite: 2 from second search, 1 from first search] This translates to a projected 2025 revenue range between approximately $94.54 million and $96.19 million.

The foundation for this growth is the sheer volume moving through their systems. For the full year 2024, total dollars processed across all payment channels reached $7.1 billion, marking a 33% increase, while total transactions processed hit 46.8 million, a 26% growth year-over-year. [cite: 2, 5 from first search]

The revenue streams are diversified across several key areas:

• Payment processing fees (ACH, Credit Card, PINless Debit).
• Revenue sharing from the PayFac model with ISV partners.
• Prepaid card program management and related interest income.
• Fees for electronic bill presentment and print/mail services.

The highest margin business for Usio, Inc. is ACH processing, which provides cash flow to fund growth engines like PayFac and Prepaid. [cite: 8, 11 from first search] The most recent operational data from the third quarter of 2025 shows strong acceleration in this area compared to the third quarter of 2024:

• ACH electronic check dollar volume increased 8%. [cite: 9 from first search]
• ACH transactions grew 26%. [cite: 9 from first search]
• Returned check transactions grew 35%. [cite: 9 from first search]

The Card segment, which includes the PayFac model, also showed significant volume increases in the third quarter of 2025 over the prior year period:

• Dollars processed were up 12%. [cite: 9 from first search]
• Transactions processed were up 75%. [cite: 9 from first search]

The PayFac model specifically leverages a distribution strategy with Independent Software Vendors (ISVs), allowing them to monetize payments flowing through their software. Here are the key metrics associated with that revenue sharing structure, as presented in company materials:

Metric	Value
Average Gross Revenue on Dollars Processed (All Card)	2.5%
Average Revenue Share to Partners	50%
Net Margin to Usio, Inc.	8%

Prepaid card services revenue has seen fluctuations due to the wind-down of COVID incentive programs, but underlying activity remains strong. In 2024, total dollars loaded on prepaid cards exceeded $500 million, and purchase volume exceeded $250 million. [cite: 1 from first search] However, revenues for the third quarter of 2025 were nominally down compared to the third quarter of 2024, primarily due to declines in prepaid card issuance revenues. [cite: 9 from first search]

The Output Solutions division, which handles electronic bill presentment and print/mail services, continues to contribute. For the full year 2024, total pieces processed and mailed exceeded 24.5 million. [cite: 1 from first search] More recently, for the third quarter of 2025, the more profitable electronic only document deliveries were up 3% compared to the third quarter of 2024. [cite: 9 from first search]