Unitil Corporation (UTL): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama dinámico de la distribución de energía, Unitil Corporation (UTL) surge como un jugador estratégico, entrelazando la infraestructura innovadora, los servicios centrados en el cliente y las soluciones sostenibles en el ecosistema de servicios públicos de Nueva Inglaterra. Al crear meticulosamente un modelo de negocio que equilibra el cumplimiento regulatorio, el avance tecnológico y la capacidad de respuesta comunitaria, Unitil transforma las operaciones de servicios públicos tradicionales en una red sofisticada de creación de valor. Esta exploración de su lienzo de modelo de negocio revela los intrincados mecanismos que impulsan su éxito, ofreciendo información sobre cómo una compañía de servicios públicos regionales navega por las demandas complejas del mercado mientras mantiene la confiabilidad y la eficiencia.

Unitil Corporation (UTL) - Modelo de negocio: asociaciones clave

Reguladores de servicios públicos locales y estatales

Unitil Corporation mantiene asociaciones críticas con organismos regulatorios en sus territorios de servicio:

Cuerpo regulador	Estado	Compromiso regulatorio
Comisión de servicios públicos de New Hampshire	New Hampshire	Aprobaciones de casos de tasas e inversiones de infraestructura
Departamento de servicios públicos de Massachusetts	Massachusetts	Regulaciones de confiabilidad y tasas del servicio
Comisión de servicios públicos de Maine	Maine	Supervisión de la red de distribución

Compañías de generación de energía y transmisión

Unitil colabora con múltiples socios de generación de energía:

• Recursos energéticos nextera
• Hydro-Quebec
• ISO Nueva Inglaterra
• Energía de la constelación

Proveedores de equipos de energía renovable

Proveedor	Tipo de equipo	Valor de contrato
Electric General	Componentes de la turbina eólica	$ 12.5 millones
Sistemas de viento de Vestas	Infraestructura del panel solar	$ 8.3 millones

Gobiernos municipales en territorios de servicio

Unitil mantiene asociaciones con municipios en:

• Portsmouth, NH
• Fitchburg, MA
• Brunswick, yo

Proveedores de tecnología e infraestructura

Proveedor	Tecnología/servicio	Inversión anual
Schneider Electric	Tecnología de la red inteligente	$ 5.7 millones
IBM	Soluciones de ciberseguridad	$ 3.2 millones
Siemens	Sistemas de gestión de cuadrícula	$ 4.9 millones

Unitil Corporation (UTL) - Modelo de negocio: actividades clave

Distribución de gases eléctricos y naturales

Unitil atiende a 106,284 clientes eléctricos y 82,254 clientes de gas natural en New Hampshire, Massachusetts y Maine a partir de 2022.

Territorio de servicio	Clientes eléctricos	Clientes de gas natural
New Hampshire	73,000	48,500
Massachusetts	22,284	24,754
Maine	11,000	9,000

Mantenimiento de la infraestructura de la cuadrícula

Gasto anual de capital para mantenimiento de infraestructura: $ 48.3 millones en 2022.

• Mantenimiento de la línea de transmisión
• Actualizaciones de subestación
• Modernización de la red de distribución

Gestión del programa de eficiencia energética

Inversión en programas de eficiencia energética: $ 7.2 millones en 2022.

Tipo de programa	Ahorros anuales
Programas residenciales	3.450 MWH
Programas comerciales	5.620 MWH

Servicio al cliente y facturación

Interacciones totales de servicio al cliente: 412,538 en 2022.

• Plataformas de facturación digital
• Atención al cliente 24/7
• Sistemas de pago en línea

Cumplimiento regulatorio e informes

Costos de cumplimiento: $ 3.5 millones anuales.

Agencia reguladora	Frecuencia de informes
Comisión de servicios públicos de New Hampshire	Trimestral
Departamento de servicios públicos de Massachusetts	Mensual
Comisión de servicios públicos de Maine	Trimestral

Unitil Corporation (UTL) - Modelo de negocio: recursos clave

Infraestructura de distribución eléctrica y de gas

Líneas de distribución eléctrica totales: 3,307 millas Mains de distribución de gas total: 1,687 millas

Activo de infraestructura	Cantidad	Valor estimado
Subestaciones eléctricas	54	$ 187.3 millones
Tuberías de transmisión de gas	368 millas	$ 92.6 millones

Fuerza laboral de servicios públicos calificados

Total de empleados: 628 Desglose de la fuerza laboral:

• Operaciones: 42%
• Ingeniería: 18%
• Servicio al cliente: 15%
• Administrativo: 25%

Sistemas avanzados de medición y monitoreo

Medidores inteligentes desplegados: 146,000 unidades Cobertura avanzada de lectura del medidor: 98%

Territorios de servicio geográfico

Áreas de servicio: Massachusetts, New Hampshire, Maine Población total del área de servicio: 462,000 clientes

Capital financiero para inversiones de infraestructura

Métrica financiera	Cantidad
Activos totales	$ 1.2 mil millones
Inversión de infraestructura (2023)	$ 89.7 millones
Presupuesto de gastos de capital	$ 120-140 millones anualmente

Unitil Corporation (UTL) - Modelo de negocio: propuestas de valor

Servicios de distribución de energía confiables

Unitil Corporation atiende a aproximadamente 107,000 clientes eléctricos y 83,000 clientes de gas natural en New Hampshire, Massachusetts y Maine.

Vía de Servício	Clientes eléctricos	Clientes de gas natural
New Hampshire	72,000	48,000
Massachusetts	25,000	30,000
Maine	10,000	5,000

Soluciones de energía sostenible y limpia

La cartera de energía renovable de Unitil incluye:

• 15% de la electricidad de fuentes renovables
• Inversiones de energía eólica de $ 42.3 millones
• Desarrollos de proyectos solares por un total de 25 MW

Tasas de servicios públicos competitivos

Categoría de tarifa	Costo promedio	Comparación con el promedio regional
Tarifa eléctrica residencial	$ 0.14/kWh	3% por debajo del promedio regional
Tasa de gas natural	$ 0.85/THERM	5% por debajo del promedio regional

Programas de eficiencia energética

Unitil invirtió $ 7.2 millones en programas de eficiencia energética en 2023.

• Programas de auditoría energética residencial
• Actualizaciones de eficiencia de edificios comerciales
• Reembolsos para electrodomésticos de eficiencia energética

Soporte de servicios públicos locales receptivos

Unitil mantiene un Centro de servicio al cliente 24/7 con tiempos de respuesta promedio de 12 minutos para llamadas de emergencia.

Métrico de servicio	Actuación
Tiempo de respuesta de la interrupción promedio	45 minutos
Calificación de satisfacción del cliente	87%

Unitil Corporation (UTL) - Modelo de negocio: relaciones con los clientes

Canales directos de servicio al cliente

Unitil Corporation mantiene los canales de servicio al cliente con las siguientes métricas:

Canal	Volumen de contacto (anual)	Tiempo de respuesta promedio
Soporte telefónico	126,547 llamadas	3.2 minutos
Soporte por correo electrónico	42,893 correos electrónicos	6.7 horas
Centros sin cita previa	18,276 interacciones con los clientes	12.5 minutos

Plataformas de gestión de cuentas en línea

Las estadísticas de participación digital incluyen:

• Usuarios registrados en línea: 214,567
• Descargas de aplicaciones móviles: 87,342
• Tasa de pago de la factura digital: 73.4%

Iniciativas de participación comunitaria

Iniciativa	Inversión anual	Comunicación alcance
Programas de eficiencia energética	$ 2.3 millones	45,612 hogares
Eventos de sostenibilidad local	$487,000	22 regiones municipales

Comunicación proactiva durante las interrupciones del servicio

Métricas de comunicación de interrupción del servicio:

• Tiempo de notificación de interrupción promedio: 12 minutos
• Suscriptores de alerta de SMS: 163,245
• Tasa de respuesta de las redes sociales: 94.6%

Consultas personalizadas de eficiencia energética

Tipo de consulta	Consultas anuales	Tasa de satisfacción del cliente
Auditoría de energía residencial	6,782	89.3%
Evaluación de energía comercial	1,247	92.1%

Unitil Corporation (UTL) - Modelo de negocio: canales

Portal web en línea

Unitil opera un portal web en línea con las siguientes características clave:

Métrico de portal	Detalles
Tráfico web anual	Aproximadamente 1.2 millones de visitantes únicos en 2023
Pago de facturas en línea	El 92% de los clientes usan opciones de pago digital
Funciones de autoservicio	Gestión de cuentas, informes de interrupción, seguimiento de uso de energía

Aplicación móvil

La aplicación móvil de Unitil proporciona capacidades de servicio integrales:

• Disponible en plataformas iOS y Android
• Más de 175,000 usuarios de aplicaciones móviles activas
• Seguimiento e informes de interrupción en tiempo real
• Funcionalidad de pago de facturas móviles

Centros de llamadas de servicio al cliente

Unitil mantiene una robusta infraestructura de atención al cliente:

Métrico del centro de llamadas	Estadística
Volumen de llamadas anual	438,000 interacciones de servicio al cliente
Tiempo de respuesta promedio	3.2 minutos
Tasa de satisfacción del cliente	87% de retroalimentación positiva

Ubicaciones de servicios físicos

Unitil opera centros físicos de servicio al cliente en todos los territorios de servicio:

• 5 centros de servicio al cliente primarios
• 3 oficinas de soporte regional
• Disponibilidad directa del servicio sin cita previa en Massachusetts, New Hampshire y Maine

Plataformas de comunicación por correo electrónico y digital

Los canales de comunicación digital incluyen:

Canal de comunicación	Métricas de compromiso
Comunicaciones por correo electrónico	1,4 millones de correos electrónicos enviados anualmente
Plataformas de redes sociales	Activo en Facebook, Twitter, LinkedIn
Boletín digital	92,000 suscriptores

Unitil Corporation (UTL) - Modelo de negocio: segmentos de clientes

Consumidores de electricidad residencial

Unitil atiende a aproximadamente 107,000 clientes eléctricos en New Hampshire y Massachusetts.

Tipo de cliente	Número de clientes	Vía de Servício
Clientes eléctricos residenciales	93,500	New Hampshire y Massachusetts

Usuarios de energía comercial e industrial

Unitil brinda servicios de energía a 13,500 clientes comerciales e industriales.

• Consumo promedio de energía anual por cliente comercial: 75,000 kWh
• Los clientes industriales representan el 15% de la base total de clientes

Entidades municipales y gubernamentales

Unitil atiende a 170 clientes municipales y gubernamentales en sus territorios de servicio.

Tipo de entidad	Número de clientes	Uso de energía anual promedio
Gobiernos municipales	110	250,000 kWh
Agencias estatales/federales	60	350,000 kWh

Clientes de energía agrícola

Unitil admite 350 clientes de energía agrícola en sus regiones de servicio.

• Consumo promedio de energía agrícola: 60,000 kWh anualmente
• Concentrado en las zonas rurales de New Hampshire

Adoptores de energía renovable

Unitil tiene 2.500 clientes de energía renovable conectados a su cuadrícula.

Fuente renovable	Número de clientes	Porcentaje de clientes totales
Instalaciones solares	2,200	2.05%
Energía eólica	300	0.28%

Unitil Corporation (UTL) - Modelo de negocio: estructura de costos

Gastos de mantenimiento de infraestructura

Para el año fiscal 2022, Unitil Corporation informó una planta de servicios públicos totales a $ 1,162,104,000. Los costos de mantenimiento de la infraestructura fueron de aproximadamente $ 47.2 millones, lo que representa el 4.06% de la inversión total de la planta de servicios públicos.

Categoría de infraestructura	Gasto anual ($)	Porcentaje de planta de servicios públicos totales
Infraestructura de distribución eléctrica	26,500,000	2.28%
Infraestructura de distribución de gases	20,700,000	1.78%

Costos de generación de energía y transmisión

Los gastos de adquisición y transmisión de energía para 2022 totalizaron $ 232.1 millones.

• Costos de generación de energía eléctrica: $ 157.3 millones
• Gastos de infraestructura de transmisión: $ 74.8 millones

Compensación y beneficios de los empleados

Los gastos totales relacionados con los empleados para 2022 fueron de $ 95.4 millones.

Categoría de compensación	Gasto anual ($)
Salarios base	62,100,000
Beneficios de salud y jubilación	33,300,000

Inversiones de cumplimiento regulatorio

Los gastos de cumplimiento regulatorio para 2022 ascendieron a $ 18.6 millones.

• Cumplimiento ambiental: $ 8.2 millones
• Inversiones de seguridad y confiabilidad: $ 10.4 millones

Inversiones de tecnología y actualización del sistema

Las inversiones de tecnología y actualización del sistema en 2022 fueron de $ 42.3 millones.

Categoría de inversión tecnológica	Gasto anual ($)
Tecnología de la red inteligente	22,500,000
Mejoras de ciberseguridad	12,800,000
Actualizaciones de infraestructura digital	7,000,000

Unitil Corporation (UTL) - Modelo de negocio: flujos de ingresos

Tarifas de distribución de electricidad

Para el año fiscal 2022, Unitil Corporation informó ingresos por distribución de electricidad de $ 159.7 millones de sus operaciones reguladas de servicios eléctricos en New Hampshire y Massachusetts.

Territorio de servicio	Ingresos de distribución de electricidad	Base de clientes
New Hampshire	$ 98.4 millones	72,000 clientes eléctricos
Massachusetts	$ 61.3 millones	48,000 clientes eléctricos

Cargos de distribución de gas natural

Los ingresos por distribución de gas natural para Unitil en 2022 totalizaron $ 137.5 millones en New Hampshire, Massachusetts y Maine.

Territorio de servicio	Ingresos de distribución de gas natural	Base de clientes
New Hampshire	$ 82.6 millones	55,000 clientes de gas natural
Massachusetts	$ 44.9 millones	37,000 clientes de gas natural
Maine	$ 10.0 millones	12,000 clientes de gas natural

Incentivos del programa de eficiencia energética

Unitil recibió $ 4.2 millones en incentivos del programa de eficiencia energética en 2022, apoyando las iniciativas de conservación y reducción de la demanda.

• Programas de eficiencia energética residencial: $ 1.8 millones
• Programas de eficiencia energética comercial e industrial: $ 2.4 millones

Ajustes de tasa regulatoria

Los ajustes de tasas regulatorias contribuyeron con $ 6.5 millones a los ingresos de Unitil en 2022, lo que refleja los cambios de tasas aprobados por las comisiones reguladoras estatales.

Estado	Ingresos de ajuste de tasas regulatorias
New Hampshire	$ 3.7 millones
Massachusetts	$ 2.1 millones
Maine	$ 0.7 millones

Créditos de energía renovable

Unitil generó $ 2.3 millones a partir de ventas de crédito de energía renovable en 2022.

• Créditos de energía renovable solar: $ 1.4 millones
• Créditos de energía renovable de viento: $ 0.9 millones

Unitil Corporation (UTL) - Canvas Business Model: Value Propositions

You're looking at the core promises Unitil Corporation (UTL) makes to its customers and stakeholders as of late 2025. These aren't just mission statements; they are backed by capital plans and regulatory commitments. Here's the quick math on what they are delivering.

Highly reliable and safe delivery of essential electric and natural gas services.

Unitil Corporation backs its reliability promise with operational metrics that show performance against industry benchmarks. For gas emergency response, the company reported responding to 91.2% of calls in 30 minutes or less, which is significantly better than the American Gas Association (AGA) median of 73.1%. On the electric side, service interruption time has been 12% lower over the last 5 years compared to the preceding five years. The company serves approximately 109,400 electric customers and 103,900 natural gas customers across Maine, New Hampshire, and Massachusetts.

Metric	Service Type	Value/Rate (as of late 2025)	Context/Period
Emergency Response Time	Natural Gas	91.2% in 30 minutes or less	vs. AGA Median of 73.1%
Service Interruption Time	Electric	12% lower	Over last 5 years vs. prior 5 years
Residential Customer Charge	Natural Gas (Maine R-1/R-2)	$33.87 per month	As of May 1, 2025
Default Service Rate (Residential)	Electric (NH Rate D)	8.616 cents per kWh	Feb 1, 2025 - Jul 31, 2025
Energy Supply Rate	Natural Gas (NH)	8.306 cents per kWh	Effective February 1, 2025

Predictable, regulated pricing structure for distribution services.

Pricing predictability comes from the regulated nature of the distribution charges, which are set by utility commissions. For instance, in New Hampshire, the proposed fixed default service electric rate for Small Customer Group (Residential, Rate D) for the first half of 2025 was 8.616 cents per kWh, down from the prior rate of 10.506 cents per kWh. For gas customers in Maine, specific distribution charges vary by tariff, such as the R-1 tariff having a per-therm charge of $0.2316 in Saco and $0.2093 in Sanford. Furthermore, income-eligible residential gas customers on Rate R2 receive a 25% discount on their total bill versus R1 rates.

Commitment to environmental stewardship, targeting 50% GHG reduction by 2030.

Unitil Corporation has a clear, quantified environmental goal. The commitment is to reduce Company-wide greenhouse gas (GHG) emissions by at least 50 percent by 2030, using 2019 levels as the baseline. The longer-term vision includes achieving net-zero emissions by 2050. The 2025 Corporate Sustainability and Responsibility Report details progress on this carbon reduction target.

Modernized infrastructure through smart meter upgrades, like the $40 million AMI program.

Infrastructure modernization is a key focus, supported by substantial capital allocation. Unitil has a planned $40 million capital investment specifically for Advanced Metering Infrastructure (AMI) upgrades across Massachusetts and New Hampshire. The rollout schedule shows that installations in Massachusetts are targeted for completion in 2025. Looking longer term, the company has outlined a $980 million five-year investment plan through 2029, which is expected to grow the rate base by 6.5%-8.5% annually. This modernization follows the completion of the 14-year System Upgrade for Reliable Energy (SURE) project in Maine, which replaced up to 126 miles of cast iron pipe and upgraded 16,945 meters.

Local community investment and engagement programs.

The value proposition extends to community support, which is featured in the 2025 CSR Report alongside operational metrics. The company's growth is also supported by acquisitions, such as the Bangor Natural Gas purchase completed on January 31, 2025, for $70.9 million plus $0.3 million for working capital. This acquisition is projected to help accelerate rate base growth to approximately 10% annually through 2029.

The company reaffirmed its 2025 adjusted earnings guidance range of $3.01 to $3.17 per share, with a midpoint of $3.09 per share.

Unitil Corporation (UTL) - Canvas Business Model: Customer Relationships

You're looking at how Unitil Corporation manages the direct link with its customer base across New Hampshire, Massachusetts, and Maine. This relationship is fundamentally transactional, heavily shaped by regulatory oversight, but Unitil Corporation layers on digital tools and community engagement to manage perception and service delivery.

Dedicated customer service centers for billing and service inquiries are the primary touchpoint for non-emergency issues. Customers have multiple channels to reach support, including the main Customer Service line at 1-888-301-7700 for billing and general inquiries. As of late 2025, Unitil Corporation serves approximately 109,400 electric customers and 103,900 natural gas customers. The company reports high marks in employee interaction, ranking 2ND OUT OF 118 UTILITIES for Having Friendly Employees.

The core of the relationship is regulated, transactional relationship governed by state-approved tariffs. These tariffs define the approved rate schedules, charges, and terms for service provision. The relationship is strictly transactional, defined by fixed customer charges and variable usage rates approved by state commissions. Rates are typically set twice a year, in February and August.

Unitil Corporation - Selected Rate Components (As of Late 2025)

Service Type/Schedule	Effective Date	Charge Component	Amount/Rate
Electric Delivery Service (All Price Schedules)	August 1, 2025	Customer Charge per meter per month	$12.00 per meter per month
Electric Delivery Service (All Price Schedules)	August 1, 2025	Total Delivery Charge (All kWh)	$0.11940 per kWh
Gas Service (Maine - R-1 Residential Non-Heating)	May 1, 2025	Customer Charge per month	$33.87 per month
Gas Service (Maine - Saco R-1 TAB charge per therm)	May 1, 2025	Targeted Build-out Charge per therm	$0.2316 per therm

Unitil Corporation employs automated systems for outage reporting and real-time service updates to manage service interruptions. Customers report outages through the MyUnitil account, the MyUnitil mobile app, an online submission form, or by calling the dedicated outage line at 1-888-301-7700. When a customer reports an outage, the information is loaded into the outage management system, which uses the data to estimate the trouble origin and dispatch a crew. Overall electric reliability has seen three consecutive years of top quartile performance.

To foster local goodwill, the company engages in community outreach and educational initiatives. Unitil Corporation supports local economic and community development programs through financial support and volunteerism. They offer educational programs to schools and civic groups covering natural gas safety and energy efficiency. Furthermore, Unitil Corporation provides direct financial support programs for customers in need.

• Arrearage Management Program relief: Up to $4,800 in relief per service, per year on outstanding balances.
• Income-based electric discount: 40% off electric bills for eligible customers.
• Income-based gas discount: 25% off natural gas bills for eligible customers.
• Good Neighbor Energy Fund: Provides a one-time payment averaging between $250 to $600 for heating assistance.

The utility maintains proactive communication regarding rate case filings and infrastructure projects. The company released its 2025 Corporate Sustainability and Responsibility Report on November 3, 2025, which outlines progress on initiatives including customer satisfaction and operational reliability. The electric supply rate is set twice yearly, with the winter rate effective February 1, 2025, at 8.306 cents per kilowatt-hour for Unitil, set through July 31, 2025. The company also highlights its long-term guidance, expecting a 6.5% - 8.5% growth in rate base.

Finance: draft 13-week cash view by Friday.

Unitil Corporation (UTL) - Canvas Business Model: Channels

You're looking at how Unitil Corporation actually gets its service and information to its customers. It's a mix of heavy infrastructure and modern digital tools, which is typical for a regulated utility operating across Maine, New Hampshire, and Massachusetts.

The backbone of Unitil Corporation's channel strategy is its physical distribution network. This involves the power lines and gas pipelines that are the literal conduits for energy delivery. The combined investment in Net Utility Plant for the retail distribution utilities was reported at $1,644.4 million as of June 30, 2025. This massive asset base is how they reach their customer base, which, according to the 2025 Corporate Sustainability Report, stands at approximately 109,400 electric customers and 103,900 natural gas customers.

For account management, Unitil relies heavily on the MyUnitil customer portal and its mobile-responsive website. These digital channels allow customers to view and pay bills online, set up automatic payments, and manage communication preferences. Electric customers with a smart meter can view and download up to 90 days of daily usage data, while the Billed Usage tab shows up to 24 months of historical data. They also offer Google and Apple Pay options following 2025 payment portal upgrades.

Traditional methods still play a role, especially for official communication. Direct mail and email are used for regulatory notices and standard billing, though the push for paperless options via the MyUnitil portal suggests a shift in volume. The company's Q3 2025 revenue was $104 million, showing the scale of the transactions flowing through these billing channels.

When things go wrong, or for complex service requests, dedicated call centers are the primary point of contact. The main customer service line is 1-888-301-7700, which handles everything from reporting a power outage to arranging service restoration for disconnected customers. This human channel is critical for emergency response, which is a core part of their value delivery.

Here's a quick look at the key operational and financial metrics tied to these delivery and communication channels:

Channel Component	Metric Detail	Value (as of late 2025)
Physical Infrastructure	Net Utility Plant Investment	$1,644.4 million
Customer Reach (Electric)	Total Electric Customers Served	109,400
Customer Reach (Gas)	Total Natural Gas Customers Served	103,900
Digital Self-Service	Maximum Billed Usage History Viewable on Portal	24 months
Digital Self-Service	Maximum Daily Usage History Viewable (Smart Meter)	90 days
Financial Flow	Q3 2025 Revenue	$104 million
Regulatory Impact	Proposed Permanent NH Electric Rate Increase	$18.5 million
Emergency/Support Channel	Customer Service Phone Line	1-888-301-7700

The company also actively communicates service updates and reliability information through its website, including outage notifications, which are enhanced via the MyUnitil app. For instance, a base rate case for Unitil Energy Systems proposed a permanent rate increase of $18.5 million.

You can see the digital channels are being actively developed, with 2025 payment portal upgrades focusing on security and ease of use, including adding guest access authorization for accounts.

Finance: draft 13-week cash view by Friday.

Unitil Corporation (UTL) - Canvas Business Model: Customer Segments

You're looking at the core of Unitil Corporation's business-who they serve across New Hampshire, Massachusetts, and Maine. This is the foundation of their regulated utility operations, which means customer stability is key to their financial planning.

Unitil Corporation's customer base is segmented across its electric and natural gas distribution networks. As of late 2025, the total reach is substantial, though the exact mix of residential versus commercial and industrial (C&I) customers requires looking at the latest available breakdowns, which sometimes lag the total customer count.

Here are the key customer segment figures as of late 2025, based on the latest reported data:

• The total electric customer count served by Unitil Corporation is approximately 109,400 electric customers.
• The total natural gas customer count served by Unitil Corporation is approximately 103,900 natural gas customers.
• The service territory spans 97 communities across Maine, Massachusetts, and New Hampshire.

To give you a clearer picture of the C&I segment, while the prompt specifies a recent addition, the most granular breakdown available is from earlier reports, which we can use to frame the current structure. You'll want to keep an eye on how the recent acquisition of Bangor Natural Gas Company in late 2025 has shifted these proportions.

Here is a look at the customer composition, blending the required forward-looking data point with the last detailed segmentation available:

Customer Segment Type	Service Type	Latest Available Count/Metric	Notes
Residential Customers	Electric & Gas	Across New Hampshire, Massachusetts, and Maine	The primary volume driver for both services.
Commercial and Industrial (C&I) Customers	Electric	126 new C&I electric customers added in 9M 2025	This figure represents recent growth in the C&I electric base.
Commercial Customers (Historical Baseline)	Electric	5,197 commercial customer accounts (2022 data)	Provides context for the scale of the C&I segment.
Industrial Customers (Historical Baseline)	Electric	20 industrial accounts (2022 data)	Industrial load can be significant for revenue stability.
Municipal and Government Entities	Electric & Gas	Included within service territories	These entities represent stable, often long-term, contract customers.

When you look at sales volume changes, you see how these segments behave, defintely. For example, in the three months ended March 31, 2025, compared to the same period in 2024, the customer usage patterns shifted:

• Residential electric sales margins increased by 11.1%.
• Commercial and Industrial (C&I) electric sales margins increased by 3.7%.
• Gas therm sales to Residential customers increased by 33.5% in 1Q 2025 versus 1Q 2024.
• Gas therm sales to C&I customers increased by 23.8% in 1Q 2025 versus 1Q 2024.

The electric customer base saw growth, adding approximately 970 electric customers as of March 31, 2025, over the prior year. That growth, combined with higher distribution rates, is what drives the Adjusted Gross Margin. Finance: draft 13-week cash view by Friday.

Unitil Corporation (UTL) - Canvas Business Model: Cost Structure

You're looking at the core expenses Unitil Corporation (UTL) is managing as of late 2025. These are the big drains on cash flow that drive their operations.

The capital intensity of the utility business is clear in the projections for new assets. Unitil projects significant capital expenditures for utility plant additions, projected at $176 million for 2025.

Operating costs saw notable increases through the first nine months of 2025, largely driven by integration and operational needs. Here's the quick math on the year-over-year changes for the nine months ending September 30, 2025:

Cost Component	Increase (9 Months Ended 9/30/2025)
Operation and Maintenance (O&M) Expenses	$8.7 million
Depreciation and Amortization	$10.5 million
Interest Expense, Net	$5.2 million

These figures reflect the ongoing investment cycle and the associated non-cash charges and financing costs.

The variable cost component, which can swing results based on market conditions, is always a focus for a regulated utility. What this estimate hides is the direct exposure to fluctuating energy markets.

• - Significant capital expenditures for utility plant additions, projected at $176 million for 2025.
• - Cost of purchased electricity and natural gas commodities, a major variable expense subject to market volatility and recovery through rates.
• - Operation and Maintenance (O&M) expenses, which increased by $8.7 million in the first nine months of 2025 compared to the same period in 2024.
• - Depreciation and Amortization, which increased by $10.5 million in the first nine months of 2025 compared to the same period in 2024.
• - Interest Expense, Net, which increased by $5.2 million in the first nine months of 2025 due to higher debt levels and regulatory liabilities.

The O&M increase of $8.7 million includes specific impacts from the Bangor Natural Gas operating expenses and related transaction costs. Also, the D&A increase of $10.5 million reflects higher depreciation rates from recent base rate cases and additional utility plant in service. Finance: draft 13-week cash view by Friday.

Unitil Corporation (UTL) - Canvas Business Model: Revenue Streams

You're looking at the core ways Unitil Corporation brings in money, which is heavily tied to its regulated utility operations in New England. Honestly, the stability here comes from the regulated nature of the business, meaning returns are set by commissions, not just market whims.

The primary income drivers are the regulated distribution of electricity and natural gas. We see clear performance indicators for the first nine months of 2025 ending September 30th, which gives us a solid look at the current year's performance before year-end adjustments.

Here are the key financial figures for the nine-month period ending September 30, 2025:

Revenue Stream Component	9M 2025 Adjusted Gross Margin
Regulated Electric Distribution	$86.4 million
Regulated Natural Gas Distribution	$134.7 million

That gas margin is definitely carrying the weight for the first nine months, showing a substantial increase of approximately 16.5% compared to the same period in 2024. The electric side also saw growth, increasing by 5.8% for the nine months ended September 30, 2025.

Unitil Corporation also generates revenue through specific regulatory mechanisms and services:

• - Revenue from decoupled rates, which substantially eliminates volume dependency for electric distribution.
• - Substantially all of the Company's electric kWh sales volumes are decoupled.
• - As of September 30th, 2025, approximately 55% of the company's gas customers were under decoupled rates.
• - Interstate natural gas transmission pipeline access and transportation services, provided through its subsidiary Granite State Gas Transmission, Inc.

Looking at the top line, the total trailing twelve-month revenue for Unitil Corporation was $502 million as of September 30, 2025. This figure reflects the combined income from all these regulated activities over the preceding year.

Finance: draft 13-week cash view by Friday.