Unitil Corporation (UTL): Business Model Canvas

In der dynamischen Landschaft der Energieverteilung erweist sich die Unitil Corporation (UTL) als strategischer Akteur, der innovative Infrastruktur, kundenorientierte Dienstleistungen und nachhaltige Lösungen im gesamten Versorgungsökosystem Neuenglands miteinander verbindet. Durch die sorgfältige Ausarbeitung eines Geschäftsmodells, das die Einhaltung gesetzlicher Vorschriften, den technologischen Fortschritt und die Reaktionsfähigkeit der Gemeinschaft in Einklang bringt, verwandelt Unitil traditionelle Versorgungsbetriebe in ein anspruchsvolles Netzwerk zur Wertschöpfung. Diese Untersuchung ihres Business Model Canvas enthüllt die komplizierten Mechanismen, die ihren Erfolg vorantreiben, und bietet Einblicke in die Art und Weise, wie ein regionales Versorgungsunternehmen komplexe Marktanforderungen bewältigt und gleichzeitig Zuverlässigkeit und Effizienz beibehält.

Unitil Corporation (UTL) – Geschäftsmodell: Wichtige Partnerschaften

Lokale und staatliche Versorgungsregulierungsbehörden

Die Unitil Corporation unterhält wichtige Partnerschaften mit Regulierungsbehörden in allen ihren Servicegebieten:

Regulierungsbehörde	Staat	Regulatorisches Engagement
New Hampshire Public Utilities Commission	New Hampshire	Tarifgenehmigungen und Infrastrukturinvestitionen
Massachusetts Department of Public Utilities	Massachusetts	Servicezuverlässigkeit und Tarifbestimmungen
Maine Public Utilities Commission	Maine	Überwachung des Vertriebsnetzes

Energieerzeugungs- und -übertragungsunternehmen

Unitil arbeitet mit mehreren Energieerzeugungspartnern zusammen:

• NextEra-Energieressourcen
• Hydro-Quebec
• ISO Neuengland
• Konstellationsenergie

Lieferanten von Geräten für erneuerbare Energien

Lieferant	Gerätetyp	Vertragswert
General Electric	Komponenten für Windkraftanlagen	12,5 Millionen US-Dollar
Vestas Windsysteme	Solarpanel-Infrastruktur	8,3 Millionen US-Dollar

Kommunalverwaltungen in Dienstleistungsgebieten

Unitil unterhält Partnerschaften mit Kommunen in:

• Portsmouth, NH
• Fitchburg, MA
• Brunswick, ME

Technologie- und Infrastrukturanbieter

Anbieter	Technologie/Service	Jährliche Investition
Schneider Electric	Smart-Grid-Technologie	5,7 Millionen US-Dollar
IBM	Cybersicherheitslösungen	3,2 Millionen US-Dollar
Siemens	Netzmanagementsysteme	4,9 Millionen US-Dollar

Unitil Corporation (UTL) – Geschäftsmodell: Hauptaktivitäten

Strom- und Erdgasverteilung

Unitil beliefert ab 2022 106.284 Stromkunden und 82.254 Erdgaskunden in New Hampshire, Massachusetts und Maine.

Servicegebiet	Stromkunden	Erdgaskunden
New Hampshire	73,000	48,500
Massachusetts	22,284	24,754
Maine	11,000	9,000

Wartung der Netzinfrastruktur

Jährliche Investitionsausgaben für die Instandhaltung der Infrastruktur: 48,3 Millionen US-Dollar im Jahr 2022.

• Wartung der Übertragungsleitung
• Modernisierung von Umspannwerken
• Modernisierung des Vertriebsnetzes

Management von Energieeffizienzprogrammen

Investitionen in Energieeffizienzprogramme: 7,2 Millionen US-Dollar im Jahr 2022.

Programmtyp	Jährliche Ersparnisse
Wohnprogramme	3.450 MWh
Kommerzielle Programme	5.620 MWh

Kundenservice und Abrechnung

Gesamtzahl der Kundendienstinteraktionen: 412.538 im Jahr 2022.

• Digitale Abrechnungsplattformen
• Kundensupport rund um die Uhr
• Online-Zahlungssysteme

Einhaltung gesetzlicher Vorschriften und Berichterstattung

Compliance-Kosten: 3,5 Millionen US-Dollar jährlich.

Regulierungsbehörde	Häufigkeit der Berichterstattung
New Hampshire Public Utilities Commission	Vierteljährlich
Massachusetts Department of Public Utilities	Monatlich
Maine Public Utilities Commission	Vierteljährlich

Unitil Corporation (UTL) – Geschäftsmodell: Schlüsselressourcen

Infrastruktur für die Strom- und Gasverteilung

Gesamte Stromverteilungsleitungen: 3.307 Meilen Gesamte Gasverteilungsnetzlänge: 1.687 Meilen

Infrastrukturanlage	Menge	Geschätzter Wert
Umspannwerke	54	187,3 Millionen US-Dollar
Gastransportleitungen	368 Meilen	92,6 Millionen US-Dollar

Qualifizierte Arbeitskräfte im Versorgungssektor

Gesamtzahl der Mitarbeiter: 628 Aufteilung der Belegschaft:

• Betrieb: 42 %
• Ingenieurwesen: 18 %
• Kundenservice: 15 %
• Administrativ: 25 %

Fortschrittliche Mess- und Überwachungssysteme

Eingesetzte Smart Meter: 146.000 Einheiten Abdeckung der erweiterten Zählerauslesung: 98 %

Geografische Servicegebiete

Servicegebiete: Massachusetts, New Hampshire, Maine Gesamtbevölkerung im Versorgungsgebiet: 462.000 Kunden

Finanzkapital für Infrastrukturinvestitionen

Finanzkennzahl	Betrag
Gesamtvermögen	1,2 Milliarden US-Dollar
Infrastrukturinvestitionen (2023)	89,7 Millionen US-Dollar
Investitionsbudget	120–140 Millionen US-Dollar pro Jahr

Unitil Corporation (UTL) – Geschäftsmodell: Wertversprechen

Zuverlässige Energieverteilungsdienste

Die Unitil Corporation beliefert rund 107.000 Stromkunden und 83.000 Erdgaskunden in New Hampshire, Massachusetts und Maine.

Servicebereich	Stromkunden	Erdgaskunden
New Hampshire	72,000	48,000
Massachusetts	25,000	30,000
Maine	10,000	5,000

Nachhaltige und saubere Energielösungen

Das Portfolio an erneuerbaren Energien von Unitil umfasst:

• 15 % des Stroms aus erneuerbaren Quellen
• Investitionen in Windenergie in Höhe von 42,3 Millionen US-Dollar
• Solarprojektentwicklungen mit insgesamt 25 MW

Wettbewerbsfähige Versorgungstarife

Preiskategorie	Durchschnittliche Kosten	Vergleich mit dem regionalen Durchschnitt
Stromtarif für Privathaushalte	0,14 $/kWh	3 % unter dem regionalen Durchschnitt
Erdgastarif	0,85 $/therm	5 % unter dem regionalen Durchschnitt

Energieeffizienzprogramme

Unitil investierte im Jahr 2023 7,2 Millionen US-Dollar in Energieeffizienzprogramme.

• Energieauditprogramme für Privathaushalte
• Effizienzsteigerung von Gewerbegebäuden
• Rabatte für energieeffiziente Geräte

Reaktionsschneller lokaler Versorgungssupport

Unitil unterhält eine 24/7-Kundendienstzentrum mit einer durchschnittlichen Reaktionszeit von 12 Minuten bei Notrufen.

Servicemetrik	Leistung
Durchschnittliche Reaktionszeit bei Ausfällen	45 Minuten
Bewertung der Kundenzufriedenheit	87%

Unitil Corporation (UTL) – Geschäftsmodell: Kundenbeziehungen

Direkte Kundendienstkanäle

Unitil Corporation unterhält Kundendienstkanäle mit den folgenden Kennzahlen:

Kanal	Kontaktvolumen (jährlich)	Durchschnittliche Reaktionszeit
Telefonsupport	126.547 Anrufe	3,2 Minuten
E-Mail-Support	42.893 E-Mails	6,7 Stunden
Walk-in-Zentren	18.276 Kundeninteraktionen	12,5 Minuten

Online-Kontoverwaltungsplattformen

Zu den Statistiken zum digitalen Engagement gehören:

• Online registrierte Benutzer: 214.567
• Downloads mobiler Apps: 87.342
• Zahlungsrate digitaler Rechnungen: 73,4 %

Community-Engagement-Initiativen

Initiative	Jährliche Investition	Community-Reichweite
Energieeffizienzprogramme	2,3 Millionen US-Dollar	45.612 Haushalte
Lokale Nachhaltigkeitsveranstaltungen	$487,000	22 Stadtbezirke

Proaktive Kommunikation bei Serviceunterbrechungen

Kommunikationsmetriken für Dienstunterbrechungen:

• Durchschnittliche Ausfallbenachrichtigungszeit: 12 Minuten
• Abonnenten von SMS-Benachrichtigungen: 163.245
• Rücklaufquote in den sozialen Medien: 94,6 %

Personalisierte Energieeffizienzberatungen

Beratungstyp	Jährliche Konsultationen	Kundenzufriedenheitsrate
Energieaudit für Wohngebäude	6,782	89.3%
Kommerzielle Energiebewertung	1,247	92.1%

Unitil Corporation (UTL) – Geschäftsmodell: Kanäle

Online-Webportal

Unitil betreibt ein Online-Webportal mit den folgenden Hauptfunktionen:

Portalmetrik	Details
Jährlicher Web-Traffic	Ungefähr 1,2 Millionen einzelne Besucher im Jahr 2023
Online-Rechnungszahlung	92 % der Kunden nutzen digitale Zahlungsmöglichkeiten
Self-Service-Funktionen	Kontoverwaltung, Ausfallberichte, Verfolgung des Energieverbrauchs

Mobile Anwendung

Die mobile Anwendung von Unitil bietet umfassende Servicefunktionen:

• Verfügbar auf iOS- und Android-Plattformen
• Über 175.000 aktive Nutzer mobiler Apps
• Echtzeit-Ausfallverfolgung und -Berichterstattung
• Funktionalität zur mobilen Rechnungszahlung

Kundendienst-Callcenter

Unitil unterhält eine robuste Kundensupport-Infrastruktur:

Callcenter-Metrik	Statistiken
Jährliches Anrufvolumen	438.000 Kundendienstinteraktionen
Durchschnittliche Reaktionszeit	3,2 Minuten
Kundenzufriedenheitsrate	87 % positives Feedback

Physische Servicestandorte

Unitil betreibt physische Kundendienstzentren in allen Servicegebieten:

• 5 primäre Kundendienstzentren
• 3 regionale Supportbüros
• Direkte Verfügbarkeit von Walk-In-Services in Massachusetts, New Hampshire und Maine

E-Mail- und digitale Kommunikationsplattformen

Zu den digitalen Kommunikationskanälen gehören:

Kommunikationskanal	Engagement-Kennzahlen
E-Mail-Kommunikation	Jährlich werden 1,4 Millionen E-Mails verschickt
Social-Media-Plattformen	Aktiv auf Facebook, Twitter, LinkedIn
Digitaler Newsletter	92.000 Abonnenten

Unitil Corporation (UTL) – Geschäftsmodell: Kundensegmente

Stromverbraucher für Privathaushalte

Unitil bedient rund 107.000 Stromkunden in New Hampshire und Massachusetts.

Kundentyp	Anzahl der Kunden	Servicebereich
Privatkunden mit Strom	93,500	New Hampshire und Massachusetts

Gewerbliche und industrielle Energieverbraucher

Unitil erbringt Energiedienstleistungen für 13.500 Gewerbe- und Industriekunden.

• Durchschnittlicher jährlicher Energieverbrauch pro Gewerbekunde: 75.000 kWh
• Industriekunden machen 15 % des gesamten Kundenstamms aus

Kommunale und staatliche Stellen

Unitil bedient 170 kommunale und staatliche Kunden in seinen Servicegebieten.

Entitätstyp	Anzahl der Kunden	Durchschnittlicher jährlicher Energieverbrauch
Kommunalverwaltungen	110	250.000 kWh
Landes-/Bundesbehörden	60	350.000 kWh

Kunden im Bereich Agrarenergie

Unitil betreut 350 Agrarenergiekunden in seinen Versorgungsregionen.

• Durchschnittlicher Energieverbrauch auf dem Bauernhof: 60.000 kWh pro Jahr
• Konzentriert sich auf ländliche Gebiete in New Hampshire

Anwender erneuerbarer Energien

Unitil hat 2.500 Kunden für erneuerbare Energien, die an sein Netz angeschlossen sind.

Erneuerbare Quelle	Anzahl der Kunden	Prozentsatz der Gesamtkunden
Solaranlagen	2,200	2.05%
Windenergie	300	0.28%

Unitil Corporation (UTL) – Geschäftsmodell: Kostenstruktur

Kosten für die Instandhaltung der Infrastruktur

Für das Geschäftsjahr 2022 meldete Unitil Corporation einen Gesamtwert der Versorgungsanlagen von 1.162.104.000 US-Dollar. Die Kosten für die Instandhaltung der Infrastruktur beliefen sich auf etwa 47,2 Millionen US-Dollar, was 4,06 % der gesamten Investitionen in Versorgungsanlagen entspricht.

Kategorie „Infrastruktur“.	Jährliche Ausgaben ($)	Prozentsatz der gesamten Versorgungsanlage
Stromverteilungsinfrastruktur	26,500,000	2.28%
Gasverteilungsinfrastruktur	20,700,000	1.78%

Stromerzeugungs- und Übertragungskosten

Die Kosten für Strombeschaffung und -übertragung beliefen sich im Jahr 2022 auf insgesamt 232,1 Millionen US-Dollar.

• Kosten für die Stromerzeugung: 157,3 Millionen US-Dollar
• Kosten für die Übertragungsinfrastruktur: 74,8 Millionen US-Dollar

Vergütung und Zusatzleistungen für Mitarbeiter

Die gesamten mitarbeiterbezogenen Ausgaben beliefen sich im Jahr 2022 auf 95,4 Millionen US-Dollar.

Vergütungskategorie	Jährliche Ausgaben ($)
Grundgehälter	62,100,000
Gesundheits- und Altersvorsorgeleistungen	33,300,000

Investitionen in die Einhaltung gesetzlicher Vorschriften

Die Ausgaben für die Einhaltung gesetzlicher Vorschriften beliefen sich im Jahr 2022 auf 18,6 Millionen US-Dollar.

• Umweltkonformität: 8,2 Millionen US-Dollar
• Investitionen in Sicherheit und Zuverlässigkeit: 10,4 Millionen US-Dollar

Investitionen in Technologie- und System-Upgrades

Die Investitionen in Technologie- und System-Upgrades beliefen sich im Jahr 2022 auf 42,3 Millionen US-Dollar.

Kategorie „Technologieinvestitionen“.	Jährliche Ausgaben ($)
Smart-Grid-Technologie	22,500,000
Verbesserungen der Cybersicherheit	12,800,000
Upgrades der digitalen Infrastruktur	7,000,000

Unitil Corporation (UTL) – Geschäftsmodell: Einnahmequellen

Stromverteilungsgebühren

Für das Geschäftsjahr 2022 meldete die Unitil Corporation einen Stromverteilungsumsatz von 159,7 Millionen US-Dollar aus ihren regulierten Stromversorgungsbetrieben in New Hampshire und Massachusetts.

Servicegebiet	Einnahmen aus der Stromverteilung	Kundenstamm
New Hampshire	98,4 Millionen US-Dollar	72.000 Stromkunden
Massachusetts	61,3 Millionen US-Dollar	48.000 Stromkunden

Gebühren für die Erdgasverteilung

Die Einnahmen aus der Erdgasverteilung für Unitil beliefen sich im Jahr 2022 auf insgesamt 137,5 Millionen US-Dollar in New Hampshire, Massachusetts und Maine.

Servicegebiet	Einnahmen aus der Erdgasverteilung	Kundenstamm
New Hampshire	82,6 Millionen US-Dollar	55.000 Erdgaskunden
Massachusetts	44,9 Millionen US-Dollar	37.000 Erdgaskunden
Maine	10,0 Millionen US-Dollar	12.000 Erdgaskunden

Anreize für das Energieeffizienzprogramm

Unitil erhielt im Jahr 2022 Anreize für Energieeffizienzprogramme in Höhe von 4,2 Millionen US-Dollar und unterstützte Initiativen zur Energieeinsparung und Nachfragereduzierung.

• Energieeffizienzprogramme für Wohngebäude: 1,8 Millionen US-Dollar
• Kommerzielle und industrielle Energieeffizienzprogramme: 2,4 Millionen US-Dollar

Regulatorische Tarifanpassungen

Regulatorische Tarifanpassungen trugen 6,5 Millionen US-Dollar zum Umsatz von Unitil im Jahr 2022 bei und spiegeln genehmigte Tarifänderungen durch staatliche Regulierungskommissionen wider.

Staat	Einnahmen aus der Regulierung der Tarifanpassung
New Hampshire	3,7 Millionen US-Dollar
Massachusetts	2,1 Millionen US-Dollar
Maine	0,7 Millionen US-Dollar

Gutschriften für erneuerbare Energien

Unitil erwirtschaftete im Jahr 2022 2,3 Millionen US-Dollar aus dem Verkauf von Krediten für erneuerbare Energien.

• Kredite für erneuerbare Solarenergie: 1,4 Millionen US-Dollar
• Kredite für erneuerbare Windenergie: 0,9 Millionen US-Dollar

Unitil Corporation (UTL) - Canvas Business Model: Value Propositions

You're looking at the core promises Unitil Corporation (UTL) makes to its customers and stakeholders as of late 2025. These aren't just mission statements; they are backed by capital plans and regulatory commitments. Here's the quick math on what they are delivering.

Highly reliable and safe delivery of essential electric and natural gas services.

Unitil Corporation backs its reliability promise with operational metrics that show performance against industry benchmarks. For gas emergency response, the company reported responding to 91.2% of calls in 30 minutes or less, which is significantly better than the American Gas Association (AGA) median of 73.1%. On the electric side, service interruption time has been 12% lower over the last 5 years compared to the preceding five years. The company serves approximately 109,400 electric customers and 103,900 natural gas customers across Maine, New Hampshire, and Massachusetts.

Metric	Service Type	Value/Rate (as of late 2025)	Context/Period
Emergency Response Time	Natural Gas	91.2% in 30 minutes or less	vs. AGA Median of 73.1%
Service Interruption Time	Electric	12% lower	Over last 5 years vs. prior 5 years
Residential Customer Charge	Natural Gas (Maine R-1/R-2)	$33.87 per month	As of May 1, 2025
Default Service Rate (Residential)	Electric (NH Rate D)	8.616 cents per kWh	Feb 1, 2025 - Jul 31, 2025
Energy Supply Rate	Natural Gas (NH)	8.306 cents per kWh	Effective February 1, 2025

Predictable, regulated pricing structure for distribution services.

Pricing predictability comes from the regulated nature of the distribution charges, which are set by utility commissions. For instance, in New Hampshire, the proposed fixed default service electric rate for Small Customer Group (Residential, Rate D) for the first half of 2025 was 8.616 cents per kWh, down from the prior rate of 10.506 cents per kWh. For gas customers in Maine, specific distribution charges vary by tariff, such as the R-1 tariff having a per-therm charge of $0.2316 in Saco and $0.2093 in Sanford. Furthermore, income-eligible residential gas customers on Rate R2 receive a 25% discount on their total bill versus R1 rates.

Commitment to environmental stewardship, targeting 50% GHG reduction by 2030.

Unitil Corporation has a clear, quantified environmental goal. The commitment is to reduce Company-wide greenhouse gas (GHG) emissions by at least 50 percent by 2030, using 2019 levels as the baseline. The longer-term vision includes achieving net-zero emissions by 2050. The 2025 Corporate Sustainability and Responsibility Report details progress on this carbon reduction target.

Modernized infrastructure through smart meter upgrades, like the $40 million AMI program.

Infrastructure modernization is a key focus, supported by substantial capital allocation. Unitil has a planned $40 million capital investment specifically for Advanced Metering Infrastructure (AMI) upgrades across Massachusetts and New Hampshire. The rollout schedule shows that installations in Massachusetts are targeted for completion in 2025. Looking longer term, the company has outlined a $980 million five-year investment plan through 2029, which is expected to grow the rate base by 6.5%-8.5% annually. This modernization follows the completion of the 14-year System Upgrade for Reliable Energy (SURE) project in Maine, which replaced up to 126 miles of cast iron pipe and upgraded 16,945 meters.

Local community investment and engagement programs.

The value proposition extends to community support, which is featured in the 2025 CSR Report alongside operational metrics. The company's growth is also supported by acquisitions, such as the Bangor Natural Gas purchase completed on January 31, 2025, for $70.9 million plus $0.3 million for working capital. This acquisition is projected to help accelerate rate base growth to approximately 10% annually through 2029.

The company reaffirmed its 2025 adjusted earnings guidance range of $3.01 to $3.17 per share, with a midpoint of $3.09 per share.

Unitil Corporation (UTL) - Canvas Business Model: Customer Relationships

You're looking at how Unitil Corporation manages the direct link with its customer base across New Hampshire, Massachusetts, and Maine. This relationship is fundamentally transactional, heavily shaped by regulatory oversight, but Unitil Corporation layers on digital tools and community engagement to manage perception and service delivery.

Dedicated customer service centers for billing and service inquiries are the primary touchpoint for non-emergency issues. Customers have multiple channels to reach support, including the main Customer Service line at 1-888-301-7700 for billing and general inquiries. As of late 2025, Unitil Corporation serves approximately 109,400 electric customers and 103,900 natural gas customers. The company reports high marks in employee interaction, ranking 2ND OUT OF 118 UTILITIES for Having Friendly Employees.

The core of the relationship is regulated, transactional relationship governed by state-approved tariffs. These tariffs define the approved rate schedules, charges, and terms for service provision. The relationship is strictly transactional, defined by fixed customer charges and variable usage rates approved by state commissions. Rates are typically set twice a year, in February and August.

Unitil Corporation - Selected Rate Components (As of Late 2025)

Service Type/Schedule	Effective Date	Charge Component	Amount/Rate
Electric Delivery Service (All Price Schedules)	August 1, 2025	Customer Charge per meter per month	$12.00 per meter per month
Electric Delivery Service (All Price Schedules)	August 1, 2025	Total Delivery Charge (All kWh)	$0.11940 per kWh
Gas Service (Maine - R-1 Residential Non-Heating)	May 1, 2025	Customer Charge per month	$33.87 per month
Gas Service (Maine - Saco R-1 TAB charge per therm)	May 1, 2025	Targeted Build-out Charge per therm	$0.2316 per therm

Unitil Corporation employs automated systems for outage reporting and real-time service updates to manage service interruptions. Customers report outages through the MyUnitil account, the MyUnitil mobile app, an online submission form, or by calling the dedicated outage line at 1-888-301-7700. When a customer reports an outage, the information is loaded into the outage management system, which uses the data to estimate the trouble origin and dispatch a crew. Overall electric reliability has seen three consecutive years of top quartile performance.

To foster local goodwill, the company engages in community outreach and educational initiatives. Unitil Corporation supports local economic and community development programs through financial support and volunteerism. They offer educational programs to schools and civic groups covering natural gas safety and energy efficiency. Furthermore, Unitil Corporation provides direct financial support programs for customers in need.

• Arrearage Management Program relief: Up to $4,800 in relief per service, per year on outstanding balances.
• Income-based electric discount: 40% off electric bills for eligible customers.
• Income-based gas discount: 25% off natural gas bills for eligible customers.
• Good Neighbor Energy Fund: Provides a one-time payment averaging between $250 to $600 for heating assistance.

The utility maintains proactive communication regarding rate case filings and infrastructure projects. The company released its 2025 Corporate Sustainability and Responsibility Report on November 3, 2025, which outlines progress on initiatives including customer satisfaction and operational reliability. The electric supply rate is set twice yearly, with the winter rate effective February 1, 2025, at 8.306 cents per kilowatt-hour for Unitil, set through July 31, 2025. The company also highlights its long-term guidance, expecting a 6.5% - 8.5% growth in rate base.

Finance: draft 13-week cash view by Friday.

Unitil Corporation (UTL) - Canvas Business Model: Channels

You're looking at how Unitil Corporation actually gets its service and information to its customers. It's a mix of heavy infrastructure and modern digital tools, which is typical for a regulated utility operating across Maine, New Hampshire, and Massachusetts.

The backbone of Unitil Corporation's channel strategy is its physical distribution network. This involves the power lines and gas pipelines that are the literal conduits for energy delivery. The combined investment in Net Utility Plant for the retail distribution utilities was reported at $1,644.4 million as of June 30, 2025. This massive asset base is how they reach their customer base, which, according to the 2025 Corporate Sustainability Report, stands at approximately 109,400 electric customers and 103,900 natural gas customers.

For account management, Unitil relies heavily on the MyUnitil customer portal and its mobile-responsive website. These digital channels allow customers to view and pay bills online, set up automatic payments, and manage communication preferences. Electric customers with a smart meter can view and download up to 90 days of daily usage data, while the Billed Usage tab shows up to 24 months of historical data. They also offer Google and Apple Pay options following 2025 payment portal upgrades.

Traditional methods still play a role, especially for official communication. Direct mail and email are used for regulatory notices and standard billing, though the push for paperless options via the MyUnitil portal suggests a shift in volume. The company's Q3 2025 revenue was $104 million, showing the scale of the transactions flowing through these billing channels.

When things go wrong, or for complex service requests, dedicated call centers are the primary point of contact. The main customer service line is 1-888-301-7700, which handles everything from reporting a power outage to arranging service restoration for disconnected customers. This human channel is critical for emergency response, which is a core part of their value delivery.

Here's a quick look at the key operational and financial metrics tied to these delivery and communication channels:

Channel Component	Metric Detail	Value (as of late 2025)
Physical Infrastructure	Net Utility Plant Investment	$1,644.4 million
Customer Reach (Electric)	Total Electric Customers Served	109,400
Customer Reach (Gas)	Total Natural Gas Customers Served	103,900
Digital Self-Service	Maximum Billed Usage History Viewable on Portal	24 months
Digital Self-Service	Maximum Daily Usage History Viewable (Smart Meter)	90 days
Financial Flow	Q3 2025 Revenue	$104 million
Regulatory Impact	Proposed Permanent NH Electric Rate Increase	$18.5 million
Emergency/Support Channel	Customer Service Phone Line	1-888-301-7700

The company also actively communicates service updates and reliability information through its website, including outage notifications, which are enhanced via the MyUnitil app. For instance, a base rate case for Unitil Energy Systems proposed a permanent rate increase of $18.5 million.

You can see the digital channels are being actively developed, with 2025 payment portal upgrades focusing on security and ease of use, including adding guest access authorization for accounts.

Finance: draft 13-week cash view by Friday.

Unitil Corporation (UTL) - Canvas Business Model: Customer Segments

You're looking at the core of Unitil Corporation's business-who they serve across New Hampshire, Massachusetts, and Maine. This is the foundation of their regulated utility operations, which means customer stability is key to their financial planning.

Unitil Corporation's customer base is segmented across its electric and natural gas distribution networks. As of late 2025, the total reach is substantial, though the exact mix of residential versus commercial and industrial (C&I) customers requires looking at the latest available breakdowns, which sometimes lag the total customer count.

Here are the key customer segment figures as of late 2025, based on the latest reported data:

• The total electric customer count served by Unitil Corporation is approximately 109,400 electric customers.
• The total natural gas customer count served by Unitil Corporation is approximately 103,900 natural gas customers.
• The service territory spans 97 communities across Maine, Massachusetts, and New Hampshire.

To give you a clearer picture of the C&I segment, while the prompt specifies a recent addition, the most granular breakdown available is from earlier reports, which we can use to frame the current structure. You'll want to keep an eye on how the recent acquisition of Bangor Natural Gas Company in late 2025 has shifted these proportions.

Here is a look at the customer composition, blending the required forward-looking data point with the last detailed segmentation available:

Customer Segment Type	Service Type	Latest Available Count/Metric	Notes
Residential Customers	Electric & Gas	Across New Hampshire, Massachusetts, and Maine	The primary volume driver for both services.
Commercial and Industrial (C&I) Customers	Electric	126 new C&I electric customers added in 9M 2025	This figure represents recent growth in the C&I electric base.
Commercial Customers (Historical Baseline)	Electric	5,197 commercial customer accounts (2022 data)	Provides context for the scale of the C&I segment.
Industrial Customers (Historical Baseline)	Electric	20 industrial accounts (2022 data)	Industrial load can be significant for revenue stability.
Municipal and Government Entities	Electric & Gas	Included within service territories	These entities represent stable, often long-term, contract customers.

When you look at sales volume changes, you see how these segments behave, defintely. For example, in the three months ended March 31, 2025, compared to the same period in 2024, the customer usage patterns shifted:

• Residential electric sales margins increased by 11.1%.
• Commercial and Industrial (C&I) electric sales margins increased by 3.7%.
• Gas therm sales to Residential customers increased by 33.5% in 1Q 2025 versus 1Q 2024.
• Gas therm sales to C&I customers increased by 23.8% in 1Q 2025 versus 1Q 2024.

The electric customer base saw growth, adding approximately 970 electric customers as of March 31, 2025, over the prior year. That growth, combined with higher distribution rates, is what drives the Adjusted Gross Margin. Finance: draft 13-week cash view by Friday.

Unitil Corporation (UTL) - Canvas Business Model: Cost Structure

You're looking at the core expenses Unitil Corporation (UTL) is managing as of late 2025. These are the big drains on cash flow that drive their operations.

The capital intensity of the utility business is clear in the projections for new assets. Unitil projects significant capital expenditures for utility plant additions, projected at $176 million for 2025.

Operating costs saw notable increases through the first nine months of 2025, largely driven by integration and operational needs. Here's the quick math on the year-over-year changes for the nine months ending September 30, 2025:

Cost Component	Increase (9 Months Ended 9/30/2025)
Operation and Maintenance (O&M) Expenses	$8.7 million
Depreciation and Amortization	$10.5 million
Interest Expense, Net	$5.2 million

These figures reflect the ongoing investment cycle and the associated non-cash charges and financing costs.

The variable cost component, which can swing results based on market conditions, is always a focus for a regulated utility. What this estimate hides is the direct exposure to fluctuating energy markets.

• - Significant capital expenditures for utility plant additions, projected at $176 million for 2025.
• - Cost of purchased electricity and natural gas commodities, a major variable expense subject to market volatility and recovery through rates.
• - Operation and Maintenance (O&M) expenses, which increased by $8.7 million in the first nine months of 2025 compared to the same period in 2024.
• - Depreciation and Amortization, which increased by $10.5 million in the first nine months of 2025 compared to the same period in 2024.
• - Interest Expense, Net, which increased by $5.2 million in the first nine months of 2025 due to higher debt levels and regulatory liabilities.

The O&M increase of $8.7 million includes specific impacts from the Bangor Natural Gas operating expenses and related transaction costs. Also, the D&A increase of $10.5 million reflects higher depreciation rates from recent base rate cases and additional utility plant in service. Finance: draft 13-week cash view by Friday.

Unitil Corporation (UTL) - Canvas Business Model: Revenue Streams

You're looking at the core ways Unitil Corporation brings in money, which is heavily tied to its regulated utility operations in New England. Honestly, the stability here comes from the regulated nature of the business, meaning returns are set by commissions, not just market whims.

The primary income drivers are the regulated distribution of electricity and natural gas. We see clear performance indicators for the first nine months of 2025 ending September 30th, which gives us a solid look at the current year's performance before year-end adjustments.

Here are the key financial figures for the nine-month period ending September 30, 2025:

Revenue Stream Component	9M 2025 Adjusted Gross Margin
Regulated Electric Distribution	$86.4 million
Regulated Natural Gas Distribution	$134.7 million

That gas margin is definitely carrying the weight for the first nine months, showing a substantial increase of approximately 16.5% compared to the same period in 2024. The electric side also saw growth, increasing by 5.8% for the nine months ended September 30, 2025.

Unitil Corporation also generates revenue through specific regulatory mechanisms and services:

• - Revenue from decoupled rates, which substantially eliminates volume dependency for electric distribution.
• - Substantially all of the Company's electric kWh sales volumes are decoupled.
• - As of September 30th, 2025, approximately 55% of the company's gas customers were under decoupled rates.
• - Interstate natural gas transmission pipeline access and transportation services, provided through its subsidiary Granite State Gas Transmission, Inc.

Looking at the top line, the total trailing twelve-month revenue for Unitil Corporation was $502 million as of September 30, 2025. This figure reflects the combined income from all these regulated activities over the preceding year.

Finance: draft 13-week cash view by Friday.