Avista Corporation (AVA): Business Model Canvas [Jan-2025 Mise à jour]

Dans le paysage dynamique des services énergétiques, Avista Corporation (AVA) apparaît comme une puissance stratégique, tissant des technologies innovantes, des solutions durables et des approches centrées sur le client. En fabriquant méticuleusement une toile complète du modèle commercial, la société navigue dans le secteur des services publics complexes avec précision, équilibrant les infrastructures énergétiques traditionnelles avec des technologies renouvelables de pointe. Ce plan complexe révèle comment Avista transforme les défis en opportunités, offrant des solutions énergétiques fiables, efficaces et responsables de l'environnement qui alimentent les communautés et stimulent une croissance durable.

Avista Corporation (AVA) - Modèle commercial: partenariats clés

Partenaires d'infrastructure d'utilité et d'énergie

Avista Corporation maintient des partenariats stratégiques avec les organisations d'infrastructure utilitaire suivantes:

Partenaire	Détails du partenariat	Année établie
Bonneville Power Administration	Collaboration régionale de transmission de puissance	1993
Pacificorp	Interconnexion du réseau et échange d'énergie	2005
Portland General Electric	Accord de partage régional de l'énergie	2010

Fournisseurs de technologies d'énergie renouvelable

Les partenariats sur les technologies des énergies renouvelables d'Avista comprennent:

• Iron Inc. - Smart Grid Technology Solutions
• GE Énergie renouvelable - Technologie d'éoliennes
• Premier développement de l'infrastructure solaire - Solar Panel

Organisations régionales de gestion des réseaux électriques

Avista collabore avec les entités de gestion de la grille suivantes:

Organisation	Focus de la collaboration	Budget de coordination annuel
Conseil de la puissance et de la conservation du Nord-Ouest	Fiabilité régionale de la grille	2,3 millions de dollars
Conseil de coordination de l'électricité occidentale	Normes d'interconnexion de la grille	1,7 million de dollars

Agences de réglementation du gouvernement local et des États

Avista entretient des partenariats réglementaires avec:

• Commission des services publics de Washington et des transports
• Oregon Public Utility Commission
• Commission des services publics de l'Idaho

Fournisseurs de solutions de technologie et de logiciels

Investissements en partenariat technologique:

Fournisseur	Focus technologique	Investissement annuel
Microsoft Azure	Infrastructure cloud	3,5 millions de dollars
SÈVE	Planification des ressources d'entreprise	2,8 millions de dollars
Salesforce	Gestion de la relation client	1,9 million de dollars

Avista Corporation (AVA) - Modèle d'entreprise: activités clés

Génération et distribution d'énergie électrique

Capacité de génération totale: 1 744 mégawatts en 2022

Source de génération	Capacité (MW)	Pourcentage
Hydro-électrique	854	49%
Gaz naturel	590	34%
Renouvelable / autre	300	17%

Transmission et alimentation du gaz naturel

Distribution totale du gaz naturel: 126 millions de pieds cubes par jour

• Zone de service couvrant 5 États
• 32 000 miles d'infrastructure de gazoducs naturel
• Desservant environ 350 000 clients de gaz naturel

Maintenance des infrastructures énergétiques

Investissement annuel sur les infrastructures: 303 millions de dollars en 2022

Catégorie de maintenance	Montant d'investissement
Mises à niveau de la grille électrique	187 millions de dollars
Système de gaz naturel	86 millions de dollars
Infrastructure numérique	30 millions de dollars

Développement du projet d'énergie renouvelable

Portfolio d'énergie renouvelable: 500 MW prévus d'ici 2025

• Investissements du projet solaire: 125 millions de dollars
• Développement de l'énergie éolienne: 3 projets actifs
• Capacité de stockage de la batterie: 100 MW

Programmes de service à la clientèle et d'efficacité énergétique

Base de clientèle totale: 413 000 clients électriques et 362 000 clients au gaz naturel

Programme d'efficacité énergétique	Investissement annuel	Participation du client
Remises résidentielles	22 millions de dollars	48 000 clients
Audit d'énergie commerciale	15 millions de dollars	1 200 entreprises

Avista Corporation (AVA) - Modèle d'entreprise: Ressources clés

Installations de production d'énergie électrique

Type d'installation	Capacité (MW)	Emplacement
Hydro-électrique	539	Washington / Idaho
Gaz naturel	847	Washington
Énergie renouvelable	132	Pacifique Nord-Ouest

Infrastructure de transmission du gaz naturel

• Réseau total de pipeline: 2 800 miles
• Zone de service: 5 États
• Points de distribution du gaz naturel: 143

Ingénierie qualifiée et main-d'œuvre technique

Catégorie des employés	Nombre
Total des employés	1,700
Ingénieurs	412
Spécialistes techniques	276

Technologies avancées de gestion de l'énergie

• Investissements intelligents du réseau: 78 millions de dollars
• Couverture d'infrastructure de mesure avancée: 92%
• Budget du programme d'efficacité énergétique: 24,5 millions de dollars

Capital financier pour les investissements des infrastructures

Métrique financière	Montant
Actif total	5,2 milliards de dollars
Dépenses en capital (2023)	372 millions de dollars
Prévisions d'investissement en infrastructure (2024-2026)	1,1 milliard de dollars

Avista Corporation (AVA) - Modèle d'entreprise: propositions de valeur

Approvisionnement énergétique fiable et cohérent

Avista Corporation dessert environ 413 000 clients électriques et 357 000 clients de gaz naturel à Washington, en Idaho, en Oregon et en Alaska. En 2022, la société a livré 10 067 gigawattheures d'électricité et 49,4 millions de therms de gaz naturel.

Aire de service	Clients électriques	Clients de gaz	Énergie totale livrée
Washington, Idaho, Oregon, Alaska	413,000	357,000	10 067 GWh (électricité)

Solutions énergétiques durables et respectueuses de l'environnement

Avista cible 100% d'électricité propre d'ici 2045 avec un portefeuille d'énergie renouvelable actuel à 63% de génération sans carbone.

• Sources d'énergie renouvelable: hydroélectrique, éolien, solaire
• Objectif de réduction du carbone: réduction de 80% d'ici 2045
• Investissement dans l'énergie propre: 325 millions de dollars par an

Services publics complets

Avista fournit des services de services publics intégrés avec 2,1 milliards de dollars d'actifs totaux et un chiffre d'affaires annuel de 1,8 milliard de dollars en 2022.

Type de service	Segments de clientèle	Revenus annuels
Utilitaires électriques et gaziers	Résidentiel, commercial, industriel	1,8 milliard de dollars

Programmes d'efficacité énergétique et de conservation

Avista a investi 42,3 millions de dollars dans des programmes d'efficacité énergétique en 2022, aidant les clients à réduire la consommation d'énergie.

• Services d'audit énergétique: GRATUIT pour les clients résidentiels
• Programmes de remise: jusqu'à 2 500 $ pour les mises à niveau éconergétiques
• Économies d'énergie annuelles: 64 000 mégawattheures

Prix ​​compétitifs et service axé sur le client

Taux d'électricité résidentiel moyen: 0,1023 $ par kWh, ce qui est inférieur à la moyenne nationale de 0,1362 $ par kWh.

Métrique de service	Tarif aviste	Moyenne nationale
Taux d'électricité résidentiel	0,1023 $ / kWh	0,1362 $ / kWh

Avista Corporation (AVA) - Modèle d'entreprise: relations clients

Canaux de support client direct

Avista Corporation maintient plusieurs canaux de support client direct avec les mesures suivantes:

Canal de support	Volume de contact annuel	Temps de réponse moyen
Support téléphonique	387 642 appels	3,2 minutes
Assistance par e-mail	126 543 e-mails	4,7 heures
Chat en direct	92 345 interactions	2,1 minutes

Plateformes de gestion de compte en ligne

Statistiques d'engagement numérique pour les plateformes en ligne d'Avista:

• Utilisateurs totaux de compte en ligne: 456 789
• Téléchargements d'applications mobiles: 214 567
• Taux de paiement des factures en ligne: 78,3%
• Transactions numériques en libre-service: 3,2 millions par an

Services de suivi et de conseil d'utilisation de l'énergie

Fonctionnalité de service	Taux d'adoption des utilisateurs	Économies annuelles
Tableau de bord de consommation d'énergie	42%	1,3 million de dollars
Recommandations d'énergie personnalisées	35%	$987,000

Engagement communautaire et programmes éducatifs

Mesures d'engagement communautaire d'Avista:

• Investissement communautaire annuel: 2,4 millions de dollars
• Participants du programme d'éducation énergétique: 23 456
• Événements de sensibilisation scolaire: 87 par an
• Ateliers de durabilité environnementale: 45 séances

Consultation en énergie personnalisée

Type de consultation	Consultations annuelles	Taux de satisfaction client
Audit d'énergie résidentielle	12,345	92%
Consultation de l'efficacité énergétique des entreprises	3,456	88%

Avista Corporation (AVA) - Modèle d'entreprise: canaux

Site Web en ligne et applications mobiles

Avista exploite une plate-forme numérique complète avec les spécifications suivantes:

• Site Web: www.myavista.com
• Téléchargements d'applications mobiles: 235 000 au T2 2023
• Transactions de paiement des factures en ligne: 1,2 million par an

Canal numérique	Métriques d'utilisation	Performance annuelle
Visiteurs du site Web	3,4 millions de visiteurs uniques	Taux d'engagement numérique de 62%
Utilisateurs d'applications mobiles	185 000 utilisateurs mensuels actifs	Taux d'achèvement de la demande de service de 45%

Centres de service client physique

Avista maintient les emplacements des services physiques sur ses territoires opérationnels:

• Centres de services totaux: 12
• Emplacements: Washington, Idaho, Oregon
• Temps d'interaction du client moyen: 22 minutes

Représentants des ventes directes

Distribution de la force de vente:

Région	Représentants des ventes	Volume des ventes annuelles
Washington	87 représentants	124 millions de dollars
Idaho	42 représentants	62 millions de dollars

Téléphone et support client numérique

Soutien des mesures de performance des canaux:

• Volume d'appels annuel: 1,6 million d'appels
• Temps de réponse moyen: 3,2 minutes
• Taux de satisfaction client: 88%

Sensibilisation communautaire et événements locaux

Statistiques de l'engagement communautaire:

Type d'événement	Fréquence annuelle	TEAUX DE LA PARTICIN
Ateliers d'efficacité énergétique	42 événements	6 500 participants
Parrainages communautaires locaux	28 événements	12 000 membres de la communauté

Avista Corporation (AVA) - Modèle d'entreprise: segments de clientèle

Consommateurs d'électricité résidentielle

Avista dessert environ 399 000 clients électriques dans l'est de Washington et le nord de l'Idaho.

Catégorie client	Nombre de clients	Aire de service
Électrique résidentiel	352,000	Washington / Idaho

Clients de l'énergie commerciale et industrielle

Avista fournit des services énergétiques à 61 000 clients commerciaux et industriels.

Type de client	Consommation d'énergie annuelle	Demande moyenne
Commercial	3 412 GWh	389 MW
Industriel	1 876 GWh	214 MW

Clients municipaux et des services publics du gouvernement

Avista soutient 42 clients municipaux et des services publics du gouvernement dans ses territoires de service.

• Contrats énergétiques du secteur public: 18
• Projets d'infrastructure gouvernementale: 24

Utilisateurs d'énergie agricole et rurale

Avista dessert 6 500 clients agricoles dans les régions rurales.

Segment agricole	Clients	Consommation d'énergie
Agriculture	4,200	672 gwh
Irrigation	2,300	413 GWH

Développeurs de projets d'énergie renouvelable

Avista soutient 37 projets de développement des énergies renouvelables.

• Projets d'énergie éolienne: 12
• Projets d'énergie solaire: 15
• Projets hydroélectriques: 10

Avista Corporation (AVA) - Modèle d'entreprise: Structure des coûts

Production d'électricité et maintenance des infrastructures

Coûts annuels de maintenance des infrastructures: 78,4 millions de dollars en 2022

Catégorie d'infrastructure	Coût annuel
Installations de production d'électricité	45,2 millions de dollars
Maintenance de la ligne de transmission	22,6 millions de dollars
Entretien du réseau de distribution	10,6 millions de dollars

Salaires et avantages sociaux des employés

Total des dépenses du personnel en 2022: 214,3 millions de dollars

• Salaire moyen des employés: 92 500 $
• Total des employés: 1 830
• Attribution des avantages: 28% du total des dépenses du personnel

Conformité réglementaire et investissements environnementaux

Catégorie de conformité	Investissement annuel
Conformité de la réglementation environnementale	36,7 millions de dollars
Initiatives d'énergie renouvelable	24,5 millions de dollars
Programmes de réduction du carbone	15,3 millions de dollars

Mises à niveau de la technologie et du système

Investissement total technologique en 2022: 62,1 millions de dollars

• Technologie de la grille intelligente: 28,4 millions de dollars
• Infrastructure de cybersécurité: 16,7 millions de dollars
• Systèmes de gestion des clients: 17 millions de dollars

Frais de marketing et d'acquisition des clients

Catégorie marketing	Dépenses annuelles
Marketing numérique	4,2 millions de dollars
Publicité traditionnelle	3,6 millions de dollars
Programmes de rétention à la clientèle	2,8 millions de dollars

Avista Corporation (AVA) - Modèle d'entreprise: Strots de revenus

Ventes d'électricité aux clients résidentiels

Pour l'exercice 2022, Avista Corporation a rapporté 628,1 millions de dollars dans les revenus électriques résidentiels. Le taux d'électrique résidentiel moyen était 0,1024 $ par kWh. CLIENTS ÉLECTRIQUES RÉSIDENTIELS TOTAL: 214,200.

Segment de clientèle	Revenu	Nombre de clients
Électrique résidentiel	628,1 millions de dollars	214,200

Contrats énergétiques commerciaux et industriels

Les revenus électriques commerciaux et industriels en 2022 ont totalisé 412,3 millions de dollars. Les segments clés comprennent:

• Fabrication: 186,5 millions de dollars
• Agricole: 87,6 millions de dollars
• Services commerciaux: 138,2 millions de dollars

Frais de transmission et de distribution du gaz naturel

Les revenus de gaz naturel pour 2022 atteignent 340,2 millions de dollars. La panne comprend:

Segment	Revenu
Gaz résidentiel	201,4 millions de dollars
Gaz commercial	138,8 millions de dollars

Investissements du projet d'énergie renouvelable

Investissements en énergie renouvelable générés 45,6 millions de dollars en revenus pour 2022. Le portefeuille d'énergies renouvelables comprend:

• Énergie éolienne: 22,3 millions de dollars
• Projets solaires: 15,7 millions de dollars
• Génération hydroélectrique: 7,6 millions de dollars

Incitations du programme d'efficacité énergétique

Programmes d'efficacité énergétique générés 12,4 millions de dollars Dans les revenus incitatifs en 2022. Les segments de programme comprennent:

Type de programme	Revenus incitatifs
Efficacité résidentielle	6,2 millions de dollars
Efficacité commerciale	6,2 millions de dollars

Avista Corporation (AVA) - Canvas Business Model: Value Propositions

You're looking at the core promises Avista Corporation (AVA) makes to its customers, which are heavily influenced by regulatory frameworks and long-term clean energy mandates. These aren't abstract goals; they are concrete, measurable commitments filed with regulators.

Highly reliable and safe delivery of essential electric and gas services remains foundational. This reliability is underpinned by significant capital investment; for instance, Avista Utilities planned capital expenditures of nearly $3 billion over the five-year period ending in 2029, representing an annual growth rate of 5 to 6 percent. Furthermore, regulatory mechanisms and fixed charges secure 92% of revenue, which speaks directly to the stability of the service delivery model.

Progress toward the 2030 carbon-neutral goal for Washington electric operations is detailed in the 2025 Clean Energy Implementation Plan (CEIP), filed on October 1, 2025.

• Carbon-neutral electricity supply target for Washington by 2030.
• Goal for 100% renewable or non-carbon emitting supply by 2045.
• Proposed clean energy delivery increase from 66% in 2026 to 76.5% by 2029.
• Currently, more than half of Avista's generating potential comes from hydropower, biomass, wind, and solar.

Energy efficiency programs and rebates to lower customer consumption are a key part of meeting these targets. Historically, Avista has acquired 275 aMW of energy efficiency since 1978, with 156 aMW of that savings remaining as a load reduction. The 2025 CEIP outlines plans to grow these energy-saving programs.

The value proposition includes regulated, stable, and generally affordable energy rates, though recent regulatory outcomes involve rate increases. The Washington Utilities and Transportation Commission approved gradual rate increases in late 2024, effective through 2025 and 2026.

Metric	2025 Rate Impact (Approximate)	Typical Monthly Bill (2025)
Residential Electric (945 kWh/mo)	Increase of $2 or 1.7% per month	$116.39
Residential Gas (66 therms/mo)	Increase of $4.85 or 5% per month	$101.19
Washington Electric Revenue	Increase of $44.4 million or 7.51% (effective Dec 21, 2025)	N/A

The company also offers financial assistance programs like 'My Energy Discount' for bill savings. While specific 2025 figures for this program aren't detailed here, the commitment to customer support remains a stated value [cite: N/A]. The constructive outcomes from the Washington General Rate Cases in 2024 set a strong financial foundation for Avista Utilities to execute its 2025 plan, with Avista Utilities expecting to contribute toward the upper end of its $2.43 to $2.61 per diluted share guidance for 2025.

Additionally, Avista plans to launch new demand response programs between 2026 and 2029 that could reduce peak electricity usage by up to 55 megawatts (MW).

Avista Corporation (AVA) - Canvas Business Model: Customer Relationships

Avista Corporation (AVA) centers its customer relationships on the foundation of providing regulated, long-term, and essential service provision across its utility divisions.

For Avista Utilities as of Q3 2025, this means serving approximately 424,000 electric customers and 383,000 natural gas customers. The total service territory spans 30,000 square miles across eastern Washington, northern Idaho, and parts of southern and eastern Oregon, supporting a population of about 1.7 million people. The relationship is inherently long-term, cemented by multi-year regulatory rate plans, such as the Washington two-year plan beginning January 1, 2025.

The company addresses high-touch, personalized support for vulnerable customer groups through specific programs and regulatory commitments. For instance, the financial relationship saw a change in Q1-Q3 2025 where the effective tax rate decreased because the majority of tax customer credits were returned to customers. Furthermore, Avista highlights its commitment to customer care through programs like My Energy Discount. There is also an emphasis on meaningful engagement with Named Communities that are disproportionately affected by environmental factors.

Self-service options via digital platforms and mobile app are implied by the utility's ongoing operational focus, though specific 2025 usage metrics aren't provided. The commitment to modern energy management, including plans to launch demand response programs between 2026 and 2029 that could reduce peak usage by up to 55 megawatts (MW), suggests robust digital interaction capabilities for customers to participate.

Regulatory-driven public hearings and rate case engagement are a core, recurring aspect of the relationship. The 2025 Clean Energy Implementation Plan (CEIP) was filed with the Washington Utilities and Transportation Commission on October 1, 2025. This process involved an Avista advisory group meeting monthly from January through fall 2025 to gather input. Regulatory outcomes directly impact customer rates, such as the Washington electric rate increase of 11.6% ($68.9 million) approved for Rate Year 2. The approved rate of return on equity (ROE) in Washington was set at 9.8%.

Proactive communication on outages and energy management tips is integrated into Avista Corporation (AVA)'s forward-looking strategy. The 2025 CEIP outlines a roadmap to increase clean energy delivered to Washington customers from 66% in 2026 to 76.5% by 2029. This transition involves growing energy efficiency programs to help customers use less electricity without sacrificing comfort.

Here's a summary of the key customer-facing financial and operational data points:

Metric Category	Detail	Value/Amount	Context/Date
Electric Customers (Avista Utilities)	Average Customers Served	424,000	Q3 2025
Natural Gas Customers (Avista Utilities)	Average Customers Served	383,000	Q3 2025
Service Territory Population	Population Covered	1.7 million	Late 2025
Washington Electric Rate Increase (Year 2)	Base Revenue Increase	$68.9 million (11.6%)	Rate Year 2 (Starting Jan 1, 2026)
Idaho Electric Rate Increase (Year 1)	Billed Increase	6.3% ($19.5 million)	Effective Sept 1, 2025
Idaho Natural Gas Rate Increase (Year 1)	Billed Increase	9.2% ($4.6 million)	Effective Sept 1, 2025
Energy Management Potential	Peak Usage Reduction Goal (Demand Response)	Up to 55 megawatts (MW)	Between 2026 and 2029
Regulatory Engagement	CEIP Filing Date	October 1, 2025	Washington State Filing

You can submit feedback on the CEIP proposal by calling 800-227-9187 or emailing ceta@myavista.com. Finance: draft 13-week cash view by Friday.

Avista Corporation (AVA) - Canvas Business Model: Channels

You're looking at how Avista Corporation actually gets its product-reliable energy-to its customers, which is all about the physical and digital pathways they use. For a utility, the channels are less about flashy marketing and more about iron, wire, and code.

Physical electric transmission and distribution infrastructure.

The core channel is the physical grid itself. Avista Corporation maintains a massive network to move power from where it's generated to where it's consumed. This infrastructure is the backbone, and you can see the scale in the latest reported figures, even if they are from the end of 2024, as these assets don't change overnight.

The company's electric system includes:

• Miles of Transmission Line (230kV): 700
• Miles of Transmission Line (115kV): 1,600
• Miles of Transmission Line (500kV): 500
• Miles of Distribution lines: 19,900

These physical channels support the delivery of electricity to approximately 424,000 electric customers as of the third quarter of 2025. To maintain and modernize this, Avista Utilities expected capital expenditures of about $525 million in 2025, part of a five-year plan ending in 2029 totaling $3 billion.

Natural gas distribution pipelines to homes and businesses.

For natural gas, the channel is the network of pipelines delivering the fuel. This system serves a slightly smaller, but still substantial, customer base. As of late 2025, Avista Utilities served approximately 383,000 natural gas customers.

The regulatory environment directly impacts the financial viability of maintaining these channels. For example, the rate settlement approved in Idaho in August 2025 was designed to increase annual base natural gas revenues by $4.6 million, or 9.2%, effective September 1, 2025. This revenue supports the ongoing operation of the gas distribution network across its service territory, which covers 30,000 square miles in Washington, Idaho, and Oregon.

Digital channels: Avista Corporation website and mobile application.

Digital channels are increasingly important for customer interaction, even for a traditional utility. Customers use the Avista Corporation website, investor.avistacorp.com for financial data, and likely a dedicated portal for account management, billing, and outage reporting. While specific 2025 digital engagement metrics aren't available, the industry trend shows high mobile app usage, with the average person using about 9 mobile apps per day.

The utility's focus on self-service options helps manage call center volume. The company has been enhancing these digital self-service options to improve customer experience and maintain service levels at a lower cost.

Customer service centers and community outreach events.

The human element remains a critical channel for complex issues or emergencies. You can gauge the performance of the contact centers using historical service quality data, which is what the utility tracks closely.

Here's a look at the 2022 performance for the contact center, which sets a benchmark for service quality:

Metric	2022 Performance	Benchmark
Percent of customers satisfied with Contact Center services	97%	At least 90%
Percent of calls answered live within 60 seconds	81%	At least 80%
Total qualifying calls answered live	494,531	N/A

Community outreach events, though less quantifiable in financial terms, serve as a direct channel for regulatory engagement and local relationship building, especially when filing for rate cases, such as the one concluded in Idaho in August 2025. These interactions help manage the perception of rate changes, like the approved electric revenue increase of $19.5 million in Idaho for 2025.

Avista Corporation (AVA) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Avista Corporation as of late 2025. It's a mix of regulated utility service across a wide geographic footprint.

The primary service area for Avista Utilities covers approximately 30,000 square miles across eastern Washington, northern Idaho, and parts of southern and eastern Oregon, serving a total population base of about 1.7 million people.

Here's the quick math on the main customer groups served by Avista Utilities:

Segment Type	Service	Customer Count (Approximate)
Residential	Electric	422,000
Residential	Natural Gas	383,000

The customer base is segmented across firm categories for natural gas planning, which includes residential, commercial, and industrial users. Customer growth has been a factor noted in the 2025 financial performance reviews.

For the Idaho portion of the service territory specifically, the counts are:

• Electric customers: more than 145,000.
• Natural Gas customers: more than 93,000.

Avista Corporation also serves a distinct, wholly-owned subsidiary market through AEL&P (Alaska Electric Light & Power Company) in Juneau, Alaska. This segment is treated separately in the financial reporting.

Subsidiary	Service Area	Customer Count (Approximate)
AEL&P	Retail Electric	18,000

The commercial customer segment, which includes small to medium-sized enterprises, has its load forecasts estimated based on historic customer counts divided by the number of square feet, according to the 2025 Natural Gas Integrated Resource Plan. Also, Avista is actively pursuing prospective large load customers, with plans for expanded service development for existing industrial customers mentioned in late 2025 updates.

The industrial customer count estimation methodology uses the number of employees per facility as a key driver. The company expects continued slow annual energy growth absent new large loads, but forecasts higher peak load growth due to electrification expectations.

Avista Corporation (AVA) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive Avista Corporation (AVA) operations as of late 2025. For a regulated utility, the cost structure is heavily weighted toward physical assets and the fuel to run them. Honestly, these are the numbers that keep the lights on and the gas flowing.

Capital Expenditures (CapEx) represent a massive, ongoing commitment. Avista Utilities has projected its capital expenditures for the full year 2025 to be about $\$525$ million. This spending is crucial for maintaining and upgrading the physical infrastructure that delivers energy. By the end of the third quarter of 2025, Avista Utilities had already spent $\$363$ million on capital projects.

The total planned capital investment for Avista Utilities through 2029 is nearly $\$3$ billion. The allocation of this spend across Avista Utilities' key programs for the 2025-2027 period shows where the bulk of the cash goes:

Capital Program Category	Allocation of Expected Capital Spend (2025-2027)
Substation Rebuilds, Hydro Plant Modernization, Transmission and Distribution	48%
Generation	18%
Natural Gas Infrastructure	15%
Enterprise Technology	14%
Other	6%

Power Supply and Natural Gas Acquisition Costs are variable but significant, often managed through regulatory mechanisms. The cost volatility is partially managed by the Energy Recovery Mechanism (ERM), which shares fluctuations between the customer and the company. For the full year 2025, the expected negative impact from the ERM on Avista Utilities' earnings is $\$0.14$ per diluted share. Through the first three quarters of 2025, the company had already absorbed $\$0.12$ of this impact. The pre-tax expense recorded under the ERM for the first half of 2025 was $\$9$ million. Furthermore, other operating expenses are directly impacted by thermal generation costs. To be fair, lower wholesale electric and natural gas prices in the market have recently helped temper some of these costs, as seen in Idaho rate adjustment filings.

Employee Costs and General Operations form the fixed base of the operating expenses. Other operating expenses saw an increase due to rising employee salaries and benefit costs. The reported average salary for an Avista Corporation employee in 2025 is $\$85,508$.

The capital structure relies on debt, meaning Interest Expense is a consistent outflow. Avista Corporation executed a significant financing event in July 2025, issuing $\$120$ million of long-term debt. The proceeds from this issuance were used to pay down outstanding borrowings on the committed line of credit. Interest expense in the prior year (2024) had already increased due to higher borrowings outstanding and rising interest rates.

Finally, you can't ignore the costs associated with operating under state oversight. Regulatory and Compliance Costs manifest in several ways:

• Increased net amortizations and deferrals related to wildfire mitigation and insurance costs are flowing through operating expenses.
• The ERM cost-sharing structure dictates a 90% customer / 10% Company split for power supply cost variances outside the authorized deadband.
• The company is actively managing costs through regulatory outcomes, with constructive settlements noted in Oregon and Idaho, alongside Washington's multiyear rate plan.

The utility's cost of capital is also tied to regulatory outcomes, with the authorized Return on Equity (ROE) being a key component in rate cases, such as the 9.6% ROE associated with a June 2025 settlement.

Finance: draft 13-week cash view by Friday.

Avista Corporation (AVA) - Canvas Business Model: Revenue Streams

The revenue streams for Avista Corporation (AVA) are fundamentally anchored in its regulated utility operations, which provide a stable base for earnings, supplemented by the performance of its Alaska Electric Light & Power (AEL&P) subsidiary.

As of late 2025, the financial outlook is grounded in the confirmed guidance following strong operational execution through the third quarter. You should note that the consolidated guidance anticipates being at the lower end of the range due to losses in the non-regulated businesses.

Here's a look at the key financial figures driving the revenue expectation for the full year 2025:

Financial Metric	Amount/Range	Context/Period
Consolidated Earnings Guidance (Diluted EPS)	$2.52 to $2.72 per diluted share	Full Year 2025 Guidance
Revenue (Trailing Twelve Months)	$1.96B	TTM as of Q3 2025
Q3 2025 Reported Revenue	$403 million	Quarterly Result
Avista Utilities Expected EPS Contribution	$2.43 to $2.61 per diluted share	Full Year 2025 Guidance
AEL&P Expected EPS Contribution	$0.09 to $0.11 per diluted share	Full Year 2025 Guidance
Other Businesses Expected EPS Contribution	($0.16) per diluted share (Loss)	Year-to-Date 9M 2025 Impact

The core utility margins are the primary revenue drivers, though the search results provide segment earnings contribution rather than explicit margin dollar amounts. The performance of these segments is detailed below based on their expected earnings contribution for 2025:

• Regulated electric utility margin from Avista Utilities is expected to contribute toward the upper end of the $2.43 to $2.61 per diluted share range for 2025.
• Regulated natural gas utility margin from Avista Utilities is included within the same segment guidance range.
• Regulated electric sales from AEL&P subsidiary in Alaska is expected to contribute $0.09 to $0.11 per diluted share.

For the first nine months of 2025, the net income breakdown shows the relative weight of the regulated businesses:

• Avista Utilities Net Income (YTD 9M 2025): $131 million.
• AEL&P Net Income (YTD 9M 2025): $4 million.

The electric utility margin for Avista Utilities saw an increase due to general rate cases and customer growth, and the natural gas utility margin also increased, primarily from general rate cases and customer growth. The Energy Recovery Mechanism (ERM) had an expected negative impact of $0.14 on Avista Utilities' 2025 earnings, within the 90% customer/10% Company sharing band, with $0.12 absorbed in the first three quarters of 2025. Finance: review the Q3 2025 utility operating revenues to calculate the implied margin dollar amounts based on the known ERM impact and segment net income.