Avista Corporation (AVA): Business Model Canvas

In der dynamischen Landschaft der Energiedienstleistungen entwickelt sich die Avista Corporation (AVA) zu einem strategischen Kraftpaket, das innovative Technologien, nachhaltige Lösungen und kundenorientierte Ansätze miteinander verbindet. Durch die sorgfältige Erstellung eines umfassenden Business Model Canvas navigiert das Unternehmen präzise durch den komplexen Versorgungssektor und bringt traditionelle Energieinfrastruktur mit modernsten erneuerbaren Technologien in Einklang. Dieser komplexe Entwurf zeigt, wie Avista Herausforderungen in Chancen umwandelt und zuverlässige, effiziente und umweltfreundliche Energielösungen liefert, die Gemeinden mit Strom versorgen und nachhaltiges Wachstum vorantreiben.

Avista Corporation (AVA) – Geschäftsmodell: Wichtige Partnerschaften

Partner für Versorgungs- und Energieinfrastruktur

Avista Corporation unterhält strategische Partnerschaften mit den folgenden Versorgungsinfrastrukturorganisationen:

Partner	Einzelheiten zur Partnerschaft	Gründungsjahr
Bonneville Power Administration	Regionale Zusammenarbeit im Bereich Energieübertragung	1993
PacifiCorp	Netzverbund und Energieaustausch	2005
Portland General Electric	Regionale Vereinbarung zur Machtteilung	2010

Anbieter von Technologien für erneuerbare Energien

Zu Avistas Technologiepartnerschaften für erneuerbare Energien gehören:

• Itron Inc. – Smart-Grid-Technologielösungen
• GE Renewable Energy – Windturbinentechnologie
• First Solar – Entwicklung der Solarpanel-Infrastruktur

Regionale Stromnetzmanagementorganisationen

Avista arbeitet mit den folgenden Netzmanagementunternehmen zusammen:

Organisation	Fokus auf Zusammenarbeit	Jährliches Koordinationsbudget
Northwest Power and Conservation Council	Regionale Netzzuverlässigkeit	2,3 Millionen US-Dollar
Koordinierungsrat für Western Electricity	Standards für die Netzzusammenschaltung	1,7 Millionen US-Dollar

Lokale und staatliche Regulierungsbehörden

Avista unterhält Regulierungspartnerschaften mit:

• Washingtoner Versorgungs- und Transportkommission
• Oregon Public Utility Commission
• Idaho Public Utilities Commission

Anbieter von Technologie- und Softwarelösungen

Investitionen in Technologiepartnerschaften:

Anbieter	Technologiefokus	Jährliche Investition
Microsoft Azure	Cloud-Infrastruktur	3,5 Millionen Dollar
SAP	Unternehmensressourcenplanung	2,8 Millionen US-Dollar
Salesforce	Kundenbeziehungsmanagement	1,9 Millionen US-Dollar

Avista Corporation (AVA) – Geschäftsmodell: Hauptaktivitäten

Stromerzeugung und -verteilung

Gesamterzeugungskapazität: 1.744 Megawatt (Stand 2022).

Generationsquelle	Kapazität (MW)	Prozentsatz
Wasserkraft	854	49%
Erdgas	590	34%
Erneuerbar/Andere	300	17%

Erdgastransport und -versorgung

Gesamte Erdgasverteilung: 126 Millionen Kubikfuß pro Tag

• Servicegebiet, das 5 Bundesstaaten abdeckt
• 32.000 Meilen Erdgaspipeline-Infrastruktur
• Betreuung von rund 350.000 Erdgaskunden

Wartung der Energieinfrastruktur

Jährliche Infrastrukturinvestitionen: 303 Millionen US-Dollar im Jahr 2022

Wartungskategorie	Investitionsbetrag
Modernisierung des Stromnetzes	187 Millionen Dollar
Erdgassystem	86 Millionen Dollar
Digitale Infrastruktur	30 Millionen Dollar

Projektentwicklung für erneuerbare Energien

Erneuerbare-Energien-Portfolio: 500 MW bis 2025 geplant

• Investitionen in Solarprojekte: 125 Millionen US-Dollar
• Windenergieentwicklung: 3 aktive Projekte
• Batteriespeicherkapazität: 100 MW

Kundendienst- und Energieeffizienzprogramme

Gesamtkundenstamm: 413.000 Strom- und 362.000 Erdgaskunden

Energieeffizienzprogramm	Jährliche Investition	Kundenbeteiligung
Wohnraumrabatte	22 Millionen Dollar	48.000 Kunden
Kommerzielles Energieaudit	15 Millionen Dollar	1.200 Unternehmen

Avista Corporation (AVA) – Geschäftsmodell: Schlüsselressourcen

Anlagen zur Stromerzeugung

Einrichtungstyp	Kapazität (MW)	Standort
Wasserkraft	539	Washington/Idaho
Erdgas	847	Washington
Erneuerbare Energie	132	Pazifischer Nordwesten

Erdgastransportinfrastruktur

• Gesamtes Pipelinenetz: 2.800 Meilen
• Servicegebiet: 5 Staaten
• Erdgasverteilungspunkte: 143

Qualifizierte Ingenieure und technische Arbeitskräfte

Mitarbeiterkategorie	Nummer
Gesamtzahl der Mitarbeiter	1,700
Ingenieure	412
Technische Spezialisten	276

Fortschrittliche Energiemanagementtechnologien

• Investitionen in intelligente Netze: 78 Millionen US-Dollar
• Abdeckung der Advanced-Metering-Infrastruktur: 92 %
• Budget des Energieeffizienzprogramms: 24,5 Millionen US-Dollar

Finanzkapital für Infrastrukturinvestitionen

Finanzkennzahl	Betrag
Gesamtvermögen	5,2 Milliarden US-Dollar
Investitionsausgaben (2023)	372 Millionen Dollar
Prognose für Infrastrukturinvestitionen (2024–2026)	1,1 Milliarden US-Dollar

Avista Corporation (AVA) – Geschäftsmodell: Wertversprechen

Zuverlässige und konsistente Energieversorgung

Avista Corporation bedient etwa 413.000 Stromkunden und 357.000 Erdgaskunden in Washington, Idaho, Oregon und Alaska. Im Jahr 2022 lieferte das Unternehmen 10.067 Gigawattstunden Strom und 49,4 Millionen Therms Erdgas.

Servicebereich	Stromkunden	Gaskunden	Gesamte gelieferte Energie
Washington, Idaho, Oregon, Alaska	413,000	357,000	10.067 GWh (Strom)

Nachhaltige und umweltfreundliche Energielösungen

Avista strebt bis 2045 100 % sauberen Strom an, wobei das aktuelle Portfolio an erneuerbaren Energien zu 63 % kohlenstofffreie Erzeugung aufweist.

• Erneuerbare Energiequellen: Wasserkraft, Wind, Sonne
• CO2-Reduktionsziel: 80 % Reduzierung bis 2045
• Investition in saubere Energie: 325 Millionen US-Dollar jährlich

Umfassende Versorgungsdienstleistungen

Avista bietet integrierte Versorgungsdienstleistungen mit einem Gesamtvermögen von 2,1 Milliarden US-Dollar und einem Jahresumsatz von 1,8 Milliarden US-Dollar im Jahr 2022.

Servicetyp	Kundensegmente	Jahresumsatz
Strom- und Gasversorger	Wohnen, Gewerbe, Industrie	1,8 Milliarden US-Dollar

Energieeffizienz- und Energiesparprogramme

Avista investierte im Jahr 2022 42,3 Millionen US-Dollar in Energieeffizienzprogramme, um Kunden dabei zu helfen, den Energieverbrauch zu senken.

• Energieauditdienste: Kostenlos für Privatkunden
• Rabattprogramme: Bis zu 2.500 $ für energieeffiziente Upgrades
• Jährliche Energieeinsparung: 64.000 Megawattstunden

Wettbewerbsfähige Preise und kundenorientierter Service

Durchschnittlicher Strompreis für Privathaushalte: 0,1023 USD pro kWh, was niedriger ist als der nationale Durchschnitt von 0,1362 USD pro kWh.

Servicemetrik	Avista-Tarif	Nationaler Durchschnitt
Stromtarif für Privathaushalte	0,1023 $/kWh	0,1362 $/kWh

Avista Corporation (AVA) – Geschäftsmodell: Kundenbeziehungen

Direkte Kundensupportkanäle

Avista Corporation unterhält mehrere direkte Kundensupportkanäle mit den folgenden Kennzahlen:

Support-Kanal	Jährliches Kontaktvolumen	Durchschnittliche Reaktionszeit
Telefonsupport	387.642 Anrufe	3,2 Minuten
E-Mail-Support	126.543 E-Mails	4,7 Stunden
Live-Chat	92.345 Interaktionen	2,1 Minuten

Online-Kontoverwaltungsplattformen

Statistiken zum digitalen Engagement für die Online-Plattformen von Avista:

• Gesamtzahl der Online-Kontonutzer: 456.789
• Downloads mobiler Apps: 214.567
• Online-Rechnungszahlungsrate: 78,3 %
• Digitale Self-Service-Transaktionen: 3,2 Millionen jährlich

Verfolgung und Beratung des Energieverbrauchs

Servicefunktion	Benutzerakzeptanzrate	Jährliche Kosteneinsparungen
Energieverbrauchs-Dashboard	42%	1,3 Millionen US-Dollar
Personalisierte Energieempfehlungen	35%	$987,000

Community-Engagement und Bildungsprogramme

Community-Engagement-Kennzahlen von Avista:

• Jährliche Gemeinschaftsinvestition: 2,4 Millionen US-Dollar
• Teilnehmer des Energiebildungsprogramms: 23.456
• Outreach-Veranstaltungen für Schulen: 87 pro Jahr
• Workshops zur ökologischen Nachhaltigkeit: 45 Sitzungen

Personalisierte Energieberatung

Beratungstyp	Jährliche Konsultationen	Kundenzufriedenheitsrate
Energieaudit für Wohngebäude	12,345	92%
Beratung zur Energieeffizienz von Unternehmen	3,456	88%

Avista Corporation (AVA) – Geschäftsmodell: Kanäle

Online-Website und mobile Anwendungen

Avista betreibt eine umfassende digitale Plattform mit folgenden Spezifikationen:

• Website: www.myavista.com
• Downloads mobiler Apps: 235.000 im vierten Quartal 2023
• Online-Zahlungstransaktionen für Rechnungen: 1,2 Millionen pro Jahr

Digitaler Kanal	Nutzungsmetriken	Jährliche Leistung
Website-Besucher	3,4 Millionen einzelne Besucher	62 % digitale Engagementrate
Benutzer mobiler Apps	185.000 aktive monatliche Benutzer	45 % Abschlussquote der Serviceanfragen

Physische Kundendienstzentren

Avista unterhält physische Servicestandorte in seinen gesamten Betriebsgebieten:

• Gesamtzahl der Servicezentren: 12
• Standorte: Washington, Idaho, Oregon
• Durchschnittliche Interaktionszeit mit dem Kunden: 22 Minuten

Direktvertriebsmitarbeiter

Verteilung der Vertriebsmitarbeiter:

Region	Vertriebsmitarbeiter	Jährliches Verkaufsvolumen
Washington	87 Vertreter	124 Millionen Dollar
Idaho	42 Vertreter	62 Millionen Dollar

Telefonischer und digitaler Kundensupport

Leistungskennzahlen für Supportkanäle:

• Jährliches Anrufvolumen: 1,6 Millionen Anrufe
• Durchschnittliche Antwortzeit: 3,2 Minuten
• Kundenzufriedenheitsrate: 88 %

Community Outreach und lokale Veranstaltungen

Statistiken zum Community-Engagement:

Ereignistyp	Jährliche Häufigkeit	Teilnehmerreichweite
Workshops zur Energieeffizienz	42 Veranstaltungen	6.500 Teilnehmer
Lokale Gemeinschaftspatenschaften	28 Veranstaltungen	12.000 Community-Mitglieder

Avista Corporation (AVA) – Geschäftsmodell: Kundensegmente

Stromverbraucher für Privathaushalte

Avista bedient rund 399.000 Stromkunden im Osten Washingtons und im Norden Idahos.

Kundenkategorie	Anzahl der Kunden	Servicebereich
Wohnelektrik	352,000	Washington/Idaho

Gewerbliche und industrielle Energiekunden

Avista bietet Energiedienstleistungen für 61.000 Gewerbe- und Industriekunden an.

Kundentyp	Jährlicher Energieverbrauch	Durchschnittliche Nachfrage
Kommerziell	3.412 GWh	389 MW
Industriell	1.876 GWh	214 MW

Kommunale und staatliche Versorgungskunden

Avista unterstützt 42 kommunale und staatliche Versorgungskunden in seinen Servicegebieten.

• Energieverträge des öffentlichen Sektors: 18
• Staatliche Infrastrukturprojekte: 24

Landwirtschaftliche und ländliche Energienutzer

Avista betreut 6.500 landwirtschaftliche Kunden in ländlichen Regionen.

Agrarsegment	Kunden	Energieverbrauch
Landwirtschaft	4,200	672 GWh
Bewässerung	2,300	413 GWh

Projektentwickler für erneuerbare Energien

Avista unterstützt 37 Projekte zur Entwicklung erneuerbarer Energien.

• Windenergieprojekte: 12
• Solarenergieprojekte: 15
• Wasserkraftprojekte: 10

Avista Corporation (AVA) – Geschäftsmodell: Kostenstruktur

Stromerzeugung und Infrastrukturwartung

Jährliche Wartungskosten für die Infrastruktur: 78,4 Millionen US-Dollar im Jahr 2022

Kategorie „Infrastruktur“.	Jährliche Kosten
Stromerzeugungsanlagen	45,2 Millionen US-Dollar
Wartung von Übertragungsleitungen	22,6 Millionen US-Dollar
Wartung des Vertriebsnetzes	10,6 Millionen US-Dollar

Gehälter und Leistungen der Mitarbeiter

Gesamter Personalaufwand im Jahr 2022: 214,3 Millionen US-Dollar

• Durchschnittliches Mitarbeitergehalt: 92.500 $
• Gesamtzahl der Mitarbeiter: 1.830
• Leistungszuweisung: 28 % des gesamten Personalaufwands

Einhaltung gesetzlicher Vorschriften und Umweltinvestitionen

Compliance-Kategorie	Jährliche Investition
Einhaltung von Umweltvorschriften	36,7 Millionen US-Dollar
Initiativen für erneuerbare Energien	24,5 Millionen US-Dollar
Programme zur Kohlenstoffreduzierung	15,3 Millionen US-Dollar

Technologie- und System-Upgrades

Gesamte Technologieinvestitionen im Jahr 2022: 62,1 Millionen US-Dollar

• Smart-Grid-Technologie: 28,4 Millionen US-Dollar
• Cybersicherheitsinfrastruktur: 16,7 Millionen US-Dollar
• Kundenmanagementsysteme: 17 Millionen US-Dollar

Aufwendungen für Marketing und Kundenakquise

Kategorie „Marketing“.	Jährliche Ausgaben
Digitales Marketing	4,2 Millionen US-Dollar
Traditionelle Werbung	3,6 Millionen US-Dollar
Kundenbindungsprogramme	2,8 Millionen US-Dollar

Avista Corporation (AVA) – Geschäftsmodell: Einnahmequellen

Stromverkauf an Privatkunden

Für das Geschäftsjahr 2022 berichtete die Avista Corporation 628,1 Millionen US-Dollar bei den Stromeinnahmen für Privathaushalte. Der durchschnittliche Strompreis für Privathaushalte betrug 0,1024 $ pro kWh. Gesamtkundenstrom-Haushaltskunden: 214,200.

Kundensegment	Einnahmen	Anzahl der Kunden
Wohnelektrik	628,1 Millionen US-Dollar	214,200

Kommerzielle und industrielle Energieverträge

Im Jahr 2022 beliefen sich die Gesamteinnahmen aus Gewerbe- und Industriestrom 412,3 Millionen US-Dollar. Zu den wichtigsten Segmenten gehören:

• Herstellung: 186,5 Millionen US-Dollar
• Landwirtschaft: 87,6 Millionen US-Dollar
• Kommerzielle Dienstleistungen: 138,2 Millionen US-Dollar

Gebühren für die Übertragung und Verteilung von Erdgas

Erdgaserlöse für 2022 erreicht 340,2 Millionen US-Dollar. Die Aufschlüsselung umfasst:

Segment	Einnahmen
Wohngas	201,4 Millionen US-Dollar
Kommerzielles Gas	138,8 Millionen US-Dollar

Investitionen in Projekte für erneuerbare Energien

Investitionen in erneuerbare Energien generiert 45,6 Millionen US-Dollar im Umsatz für 2022. Das Portfolio erneuerbarer Energien umfasst:

• Windkraft: 22,3 Millionen US-Dollar
• Solarprojekte: 15,7 Millionen US-Dollar
• Wasserkrafterzeugung: 7,6 Millionen US-Dollar

Anreize für das Energieeffizienzprogramm

Energieeffizienzprogramme erstellt 12,4 Millionen US-Dollar an Anreizeinnahmen im Jahr 2022. Zu den Programmsegmenten gehören:

Programmtyp	Anreizeinnahmen
Wohneffizienz	6,2 Millionen US-Dollar
Kommerzielle Effizienz	6,2 Millionen US-Dollar

Avista Corporation (AVA) - Canvas Business Model: Value Propositions

You're looking at the core promises Avista Corporation (AVA) makes to its customers, which are heavily influenced by regulatory frameworks and long-term clean energy mandates. These aren't abstract goals; they are concrete, measurable commitments filed with regulators.

Highly reliable and safe delivery of essential electric and gas services remains foundational. This reliability is underpinned by significant capital investment; for instance, Avista Utilities planned capital expenditures of nearly $3 billion over the five-year period ending in 2029, representing an annual growth rate of 5 to 6 percent. Furthermore, regulatory mechanisms and fixed charges secure 92% of revenue, which speaks directly to the stability of the service delivery model.

Progress toward the 2030 carbon-neutral goal for Washington electric operations is detailed in the 2025 Clean Energy Implementation Plan (CEIP), filed on October 1, 2025.

• Carbon-neutral electricity supply target for Washington by 2030.
• Goal for 100% renewable or non-carbon emitting supply by 2045.
• Proposed clean energy delivery increase from 66% in 2026 to 76.5% by 2029.
• Currently, more than half of Avista's generating potential comes from hydropower, biomass, wind, and solar.

Energy efficiency programs and rebates to lower customer consumption are a key part of meeting these targets. Historically, Avista has acquired 275 aMW of energy efficiency since 1978, with 156 aMW of that savings remaining as a load reduction. The 2025 CEIP outlines plans to grow these energy-saving programs.

The value proposition includes regulated, stable, and generally affordable energy rates, though recent regulatory outcomes involve rate increases. The Washington Utilities and Transportation Commission approved gradual rate increases in late 2024, effective through 2025 and 2026.

Metric	2025 Rate Impact (Approximate)	Typical Monthly Bill (2025)
Residential Electric (945 kWh/mo)	Increase of $2 or 1.7% per month	$116.39
Residential Gas (66 therms/mo)	Increase of $4.85 or 5% per month	$101.19
Washington Electric Revenue	Increase of $44.4 million or 7.51% (effective Dec 21, 2025)	N/A

The company also offers financial assistance programs like 'My Energy Discount' for bill savings. While specific 2025 figures for this program aren't detailed here, the commitment to customer support remains a stated value [cite: N/A]. The constructive outcomes from the Washington General Rate Cases in 2024 set a strong financial foundation for Avista Utilities to execute its 2025 plan, with Avista Utilities expecting to contribute toward the upper end of its $2.43 to $2.61 per diluted share guidance for 2025.

Additionally, Avista plans to launch new demand response programs between 2026 and 2029 that could reduce peak electricity usage by up to 55 megawatts (MW).

Avista Corporation (AVA) - Canvas Business Model: Customer Relationships

Avista Corporation (AVA) centers its customer relationships on the foundation of providing regulated, long-term, and essential service provision across its utility divisions.

For Avista Utilities as of Q3 2025, this means serving approximately 424,000 electric customers and 383,000 natural gas customers. The total service territory spans 30,000 square miles across eastern Washington, northern Idaho, and parts of southern and eastern Oregon, supporting a population of about 1.7 million people. The relationship is inherently long-term, cemented by multi-year regulatory rate plans, such as the Washington two-year plan beginning January 1, 2025.

The company addresses high-touch, personalized support for vulnerable customer groups through specific programs and regulatory commitments. For instance, the financial relationship saw a change in Q1-Q3 2025 where the effective tax rate decreased because the majority of tax customer credits were returned to customers. Furthermore, Avista highlights its commitment to customer care through programs like My Energy Discount. There is also an emphasis on meaningful engagement with Named Communities that are disproportionately affected by environmental factors.

Self-service options via digital platforms and mobile app are implied by the utility's ongoing operational focus, though specific 2025 usage metrics aren't provided. The commitment to modern energy management, including plans to launch demand response programs between 2026 and 2029 that could reduce peak usage by up to 55 megawatts (MW), suggests robust digital interaction capabilities for customers to participate.

Regulatory-driven public hearings and rate case engagement are a core, recurring aspect of the relationship. The 2025 Clean Energy Implementation Plan (CEIP) was filed with the Washington Utilities and Transportation Commission on October 1, 2025. This process involved an Avista advisory group meeting monthly from January through fall 2025 to gather input. Regulatory outcomes directly impact customer rates, such as the Washington electric rate increase of 11.6% ($68.9 million) approved for Rate Year 2. The approved rate of return on equity (ROE) in Washington was set at 9.8%.

Proactive communication on outages and energy management tips is integrated into Avista Corporation (AVA)'s forward-looking strategy. The 2025 CEIP outlines a roadmap to increase clean energy delivered to Washington customers from 66% in 2026 to 76.5% by 2029. This transition involves growing energy efficiency programs to help customers use less electricity without sacrificing comfort.

Here's a summary of the key customer-facing financial and operational data points:

Metric Category	Detail	Value/Amount	Context/Date
Electric Customers (Avista Utilities)	Average Customers Served	424,000	Q3 2025
Natural Gas Customers (Avista Utilities)	Average Customers Served	383,000	Q3 2025
Service Territory Population	Population Covered	1.7 million	Late 2025
Washington Electric Rate Increase (Year 2)	Base Revenue Increase	$68.9 million (11.6%)	Rate Year 2 (Starting Jan 1, 2026)
Idaho Electric Rate Increase (Year 1)	Billed Increase	6.3% ($19.5 million)	Effective Sept 1, 2025
Idaho Natural Gas Rate Increase (Year 1)	Billed Increase	9.2% ($4.6 million)	Effective Sept 1, 2025
Energy Management Potential	Peak Usage Reduction Goal (Demand Response)	Up to 55 megawatts (MW)	Between 2026 and 2029
Regulatory Engagement	CEIP Filing Date	October 1, 2025	Washington State Filing

You can submit feedback on the CEIP proposal by calling 800-227-9187 or emailing ceta@myavista.com. Finance: draft 13-week cash view by Friday.

Avista Corporation (AVA) - Canvas Business Model: Channels

You're looking at how Avista Corporation actually gets its product-reliable energy-to its customers, which is all about the physical and digital pathways they use. For a utility, the channels are less about flashy marketing and more about iron, wire, and code.

Physical electric transmission and distribution infrastructure.

The core channel is the physical grid itself. Avista Corporation maintains a massive network to move power from where it's generated to where it's consumed. This infrastructure is the backbone, and you can see the scale in the latest reported figures, even if they are from the end of 2024, as these assets don't change overnight.

The company's electric system includes:

• Miles of Transmission Line (230kV): 700
• Miles of Transmission Line (115kV): 1,600
• Miles of Transmission Line (500kV): 500
• Miles of Distribution lines: 19,900

These physical channels support the delivery of electricity to approximately 424,000 electric customers as of the third quarter of 2025. To maintain and modernize this, Avista Utilities expected capital expenditures of about $525 million in 2025, part of a five-year plan ending in 2029 totaling $3 billion.

Natural gas distribution pipelines to homes and businesses.

For natural gas, the channel is the network of pipelines delivering the fuel. This system serves a slightly smaller, but still substantial, customer base. As of late 2025, Avista Utilities served approximately 383,000 natural gas customers.

The regulatory environment directly impacts the financial viability of maintaining these channels. For example, the rate settlement approved in Idaho in August 2025 was designed to increase annual base natural gas revenues by $4.6 million, or 9.2%, effective September 1, 2025. This revenue supports the ongoing operation of the gas distribution network across its service territory, which covers 30,000 square miles in Washington, Idaho, and Oregon.

Digital channels: Avista Corporation website and mobile application.

Digital channels are increasingly important for customer interaction, even for a traditional utility. Customers use the Avista Corporation website, investor.avistacorp.com for financial data, and likely a dedicated portal for account management, billing, and outage reporting. While specific 2025 digital engagement metrics aren't available, the industry trend shows high mobile app usage, with the average person using about 9 mobile apps per day.

The utility's focus on self-service options helps manage call center volume. The company has been enhancing these digital self-service options to improve customer experience and maintain service levels at a lower cost.

Customer service centers and community outreach events.

The human element remains a critical channel for complex issues or emergencies. You can gauge the performance of the contact centers using historical service quality data, which is what the utility tracks closely.

Here's a look at the 2022 performance for the contact center, which sets a benchmark for service quality:

Metric	2022 Performance	Benchmark
Percent of customers satisfied with Contact Center services	97%	At least 90%
Percent of calls answered live within 60 seconds	81%	At least 80%
Total qualifying calls answered live	494,531	N/A

Community outreach events, though less quantifiable in financial terms, serve as a direct channel for regulatory engagement and local relationship building, especially when filing for rate cases, such as the one concluded in Idaho in August 2025. These interactions help manage the perception of rate changes, like the approved electric revenue increase of $19.5 million in Idaho for 2025.

Avista Corporation (AVA) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Avista Corporation as of late 2025. It's a mix of regulated utility service across a wide geographic footprint.

The primary service area for Avista Utilities covers approximately 30,000 square miles across eastern Washington, northern Idaho, and parts of southern and eastern Oregon, serving a total population base of about 1.7 million people.

Here's the quick math on the main customer groups served by Avista Utilities:

Segment Type	Service	Customer Count (Approximate)
Residential	Electric	422,000
Residential	Natural Gas	383,000

The customer base is segmented across firm categories for natural gas planning, which includes residential, commercial, and industrial users. Customer growth has been a factor noted in the 2025 financial performance reviews.

For the Idaho portion of the service territory specifically, the counts are:

• Electric customers: more than 145,000.
• Natural Gas customers: more than 93,000.

Avista Corporation also serves a distinct, wholly-owned subsidiary market through AEL&P (Alaska Electric Light & Power Company) in Juneau, Alaska. This segment is treated separately in the financial reporting.

Subsidiary	Service Area	Customer Count (Approximate)
AEL&P	Retail Electric	18,000

The commercial customer segment, which includes small to medium-sized enterprises, has its load forecasts estimated based on historic customer counts divided by the number of square feet, according to the 2025 Natural Gas Integrated Resource Plan. Also, Avista is actively pursuing prospective large load customers, with plans for expanded service development for existing industrial customers mentioned in late 2025 updates.

The industrial customer count estimation methodology uses the number of employees per facility as a key driver. The company expects continued slow annual energy growth absent new large loads, but forecasts higher peak load growth due to electrification expectations.

Avista Corporation (AVA) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive Avista Corporation (AVA) operations as of late 2025. For a regulated utility, the cost structure is heavily weighted toward physical assets and the fuel to run them. Honestly, these are the numbers that keep the lights on and the gas flowing.

Capital Expenditures (CapEx) represent a massive, ongoing commitment. Avista Utilities has projected its capital expenditures for the full year 2025 to be about $\$525$ million. This spending is crucial for maintaining and upgrading the physical infrastructure that delivers energy. By the end of the third quarter of 2025, Avista Utilities had already spent $\$363$ million on capital projects.

The total planned capital investment for Avista Utilities through 2029 is nearly $\$3$ billion. The allocation of this spend across Avista Utilities' key programs for the 2025-2027 period shows where the bulk of the cash goes:

Capital Program Category	Allocation of Expected Capital Spend (2025-2027)
Substation Rebuilds, Hydro Plant Modernization, Transmission and Distribution	48%
Generation	18%
Natural Gas Infrastructure	15%
Enterprise Technology	14%
Other	6%

Power Supply and Natural Gas Acquisition Costs are variable but significant, often managed through regulatory mechanisms. The cost volatility is partially managed by the Energy Recovery Mechanism (ERM), which shares fluctuations between the customer and the company. For the full year 2025, the expected negative impact from the ERM on Avista Utilities' earnings is $\$0.14$ per diluted share. Through the first three quarters of 2025, the company had already absorbed $\$0.12$ of this impact. The pre-tax expense recorded under the ERM for the first half of 2025 was $\$9$ million. Furthermore, other operating expenses are directly impacted by thermal generation costs. To be fair, lower wholesale electric and natural gas prices in the market have recently helped temper some of these costs, as seen in Idaho rate adjustment filings.

Employee Costs and General Operations form the fixed base of the operating expenses. Other operating expenses saw an increase due to rising employee salaries and benefit costs. The reported average salary for an Avista Corporation employee in 2025 is $\$85,508$.

The capital structure relies on debt, meaning Interest Expense is a consistent outflow. Avista Corporation executed a significant financing event in July 2025, issuing $\$120$ million of long-term debt. The proceeds from this issuance were used to pay down outstanding borrowings on the committed line of credit. Interest expense in the prior year (2024) had already increased due to higher borrowings outstanding and rising interest rates.

Finally, you can't ignore the costs associated with operating under state oversight. Regulatory and Compliance Costs manifest in several ways:

• Increased net amortizations and deferrals related to wildfire mitigation and insurance costs are flowing through operating expenses.
• The ERM cost-sharing structure dictates a 90% customer / 10% Company split for power supply cost variances outside the authorized deadband.
• The company is actively managing costs through regulatory outcomes, with constructive settlements noted in Oregon and Idaho, alongside Washington's multiyear rate plan.

The utility's cost of capital is also tied to regulatory outcomes, with the authorized Return on Equity (ROE) being a key component in rate cases, such as the 9.6% ROE associated with a June 2025 settlement.

Finance: draft 13-week cash view by Friday.

Avista Corporation (AVA) - Canvas Business Model: Revenue Streams

The revenue streams for Avista Corporation (AVA) are fundamentally anchored in its regulated utility operations, which provide a stable base for earnings, supplemented by the performance of its Alaska Electric Light & Power (AEL&P) subsidiary.

As of late 2025, the financial outlook is grounded in the confirmed guidance following strong operational execution through the third quarter. You should note that the consolidated guidance anticipates being at the lower end of the range due to losses in the non-regulated businesses.

Here's a look at the key financial figures driving the revenue expectation for the full year 2025:

Financial Metric	Amount/Range	Context/Period
Consolidated Earnings Guidance (Diluted EPS)	$2.52 to $2.72 per diluted share	Full Year 2025 Guidance
Revenue (Trailing Twelve Months)	$1.96B	TTM as of Q3 2025
Q3 2025 Reported Revenue	$403 million	Quarterly Result
Avista Utilities Expected EPS Contribution	$2.43 to $2.61 per diluted share	Full Year 2025 Guidance
AEL&P Expected EPS Contribution	$0.09 to $0.11 per diluted share	Full Year 2025 Guidance
Other Businesses Expected EPS Contribution	($0.16) per diluted share (Loss)	Year-to-Date 9M 2025 Impact

The core utility margins are the primary revenue drivers, though the search results provide segment earnings contribution rather than explicit margin dollar amounts. The performance of these segments is detailed below based on their expected earnings contribution for 2025:

• Regulated electric utility margin from Avista Utilities is expected to contribute toward the upper end of the $2.43 to $2.61 per diluted share range for 2025.
• Regulated natural gas utility margin from Avista Utilities is included within the same segment guidance range.
• Regulated electric sales from AEL&P subsidiary in Alaska is expected to contribute $0.09 to $0.11 per diluted share.

For the first nine months of 2025, the net income breakdown shows the relative weight of the regulated businesses:

• Avista Utilities Net Income (YTD 9M 2025): $131 million.
• AEL&P Net Income (YTD 9M 2025): $4 million.

The electric utility margin for Avista Utilities saw an increase due to general rate cases and customer growth, and the natural gas utility margin also increased, primarily from general rate cases and customer growth. The Energy Recovery Mechanism (ERM) had an expected negative impact of $0.14 on Avista Utilities' 2025 earnings, within the 90% customer/10% Company sharing band, with $0.12 absorbed in the first three quarters of 2025. Finance: review the Q3 2025 utility operating revenues to calculate the implied margin dollar amounts based on the known ERM impact and segment net income.