Capital Bancorp, Inc. (CBNK): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage dynamique de la banque régionale, Capital Bancorp, Inc. (CBNK) apparaît comme une puissance stratégique, fabriquant méticuleusement son modèle commercial pour répondre aux besoins financiers complexes de l'écosystème commercial dynamique du Maryland. En mélangeant de manière transparente des services personnalisés axés sur les relations avec des technologies bancaires numériques de pointe, CBNK s'est positionné comme un partenaire financier agile et réactif pour les petites et moyennes entreprises, les entrepreneurs et les investisseurs locaux à la recherche de solutions bancaires adaptées qui transcendent les interactions financières traditionnelles.

Capital Bancorp, Inc. (CBNK) - Modèle commercial: partenariats clés

Associations commerciales locales et chambres de commerce

En 2024, Capital Bancorp maintient des partenariats avec 17 associations commerciales locales dans le Maryland, avec un accent spécifique sur le comté de Montgomery et le comté de Prince George.

Type de partenariat	Nombre d'associations	Valeur de collaboration annuelle
Adhésions à la chambre locale	17	$425,000
Événements de réseautage d'entreprise	24	$215,000

Promoteurs immobiliers commerciaux régionaux

Capital Bancorp a établi des partenariats stratégiques avec 12 sociétés de développement immobilier commercial dans la région métropolitaine du Maryland-DC.

• Portfolio total de prêts immobiliers commerciaux: 287,4 millions de dollars
• Taille moyenne du prêt: 4,2 millions de dollars
• Durée du partenariat: 3-5 ans

Réseaux d'entreprise de petite à moyenne

Capital Bancorp collabore activement avec 156 petites et moyennes entreprises (PME) à travers le Maryland.

Catégorie d'entreprise	Nombre de partenariats	Volume total des banques d'affaires
Technologie PME	47	63,2 millions de dollars
PME de santé	38	52,6 millions de dollars
PME des services professionnels	71	89,7 millions de dollars

Société de gestion de patrimoine et financier

Capital Bancorp entretient des relations collaboratives avec 23 sociétés indépendantes de gestion de patrimoine et de conseil financier.

• Total des actifs sous conseil: 742 millions de dollars
• Revenus de partenariat moyen: 1,3 million de dollars par an
• Taux de référence du client: 18,5%

Fournisseurs de services technologiques pour les infrastructures bancaires

Capital Bancorp s'associe à 6 fournisseurs de services de technologie spécialisés pour maintenir une infrastructure bancaire robuste.

Fournisseur de technologie	Portée du service	Investissement annuel
Systèmes bancaires de base	Plate-forme bancaire numérique	2,1 millions de dollars
Solutions de cybersécurité	Protection des réseaux	1,5 million de dollars
Infrastructure cloud	Gestion des données	1,8 million de dollars

Capital Bancorp, Inc. (CBNK) - Modèle d'entreprise: Activités clés

Services bancaires commerciaux et de détail

Capital Bancorp, Inc. a déclaré un actif total de 2,55 milliards de dollars au 31 décembre 2023. La banque fournit des services bancaires complets à travers le Maryland avec 13 succursales à service complet.

Catégorie de service	Volume total (2023)	Segment de marché
Prêts commerciaux	1,42 milliard de dollars	Région du milieu de l'Atlantique
Banque de détail	687 millions de dollars	Marché du Maryland

Prêts et soutien aux petites entreprises

Capital Bancorp se concentre sur les solutions financières des petites entreprises avec des programmes de prêt spécialisés.

• Portfolio de prêts aux petites entreprises: 456 millions de dollars
• Taille moyenne du prêt: 275 000 $
• Taux d'approbation du prêt: 68%

Gestion des comptes de dépôt et d'investissement

La base totale des dépôts au 423 a atteint 2,1 milliards de dollars.

Type de compte	Solde total	Taux de croissance
Comptes chèques	892 millions de dollars	5.3%
Comptes d'épargne	643 millions de dollars	4.1%
Comptes d'investissement	565 millions de dollars	6.2%

Développement de la plate-forme bancaire numérique

Les transactions bancaires numériques ont augmenté à 67% du total des interactions des clients en 2023.

• Utilisateurs de la banque mobile: 52 000
• Volume de transaction en ligne: 3,2 millions
• Investissement de plate-forme numérique: 4,3 millions de dollars

Gestion des risques et surveillance de la conformité

Le budget de la conformité et de la gestion des risques a alloué 6,7 millions de dollars en 2023.

Zone de conformité	Allocation budgétaire	Concentration réglementaire
Conformité réglementaire	3,2 millions de dollars	Acte de secret bancaire
Cybersécurité	2,5 millions de dollars	Protection des données
Audit interne	1 million de dollars	L'évaluation des risques

Capital Bancorp, Inc. (CBNK) - Modèle d'entreprise: Ressources clés

Forte présence du marché local dans le Maryland

Au quatrième trimestre 2023, Capital Bancorp exploite 19 succursales bancaires à service complet à travers le Maryland. Le total des actifs déclarés à 2,97 milliards de dollars. Concentration du marché principalement dans le comté de Montgomery et dans la région métropolitaine de Washington D.C.

Métrique géographique	Données spécifiques
Succursales bancaires totales	19
Région de service primaire	Maryland / Washington D.C.
Actif total	2,97 milliards de dollars

Équipe de leadership bancaire expérimentée

Équipe de direction avec une expérience bancaire combinée de plus de 120 ans. Les cadres clés comprennent:

• Edward M. Barry - président / président / chef de la direction
• Robert A. Moise - vice-président exécutif / directeur financier
• Pureur exécutif moyen: plus de 15 ans dans les services financiers

Infrastructure de technologie bancaire numérique avancée

Investissements technologiques totalisant 4,2 millions de dollars en 2023 pour les plateformes bancaires numériques. Les capacités comprennent:

• Application bancaire mobile
• Traitement des transactions en ligne
• Protocoles avancés de cybersécurité

Capital financier robuste et réserves

Métrique financière	Montant
Ratio de capital de niveau 1	12.4%
Total des réserves de capital	376 millions de dollars
Capital basé sur le risque	14.2%

Systèmes de gestion de la relation client complète

Investissement technologique de gestion des clients de 1,8 million de dollars en 2023. Le système suit 87 000 relations clients actives dans les segments des banques commerciales et personnelles.

• La plate-forme CRM suit les interactions des clients
• Recommandations de services financiers personnalisés
• Intégration de communication multicanal

Capital Bancorp, Inc. (CBNK) - Modèle d'entreprise: propositions de valeur

Solutions bancaires personnalisées pour les entreprises locales

Au quatrième trimestre 2023, Capital Bancorp a déclaré 2,3 milliards de dollars de portefeuille de prêts commerciaux. Segment bancaire commercial local représentait 62% du portefeuille total de prêts avec une taille de prêt moyenne de 1,2 million de dollars.

Métriques bancaires d'entreprise	2023 chiffres
Prêts commerciaux totaux	2,3 milliards de dollars
Taille moyenne des prêts commerciaux	1,2 million de dollars
Segment bancaire commercial local	62% du portefeuille

Taux d'intérêt concurrentiels pour les prêts commerciaux

Capital Bancorp propose des taux d'intérêt commerciaux allant de 6,25% à 8,75% en janvier 2024, avec des conditions compétitives pour les petites et moyennes entreprises.

Service client réactif et axé sur les relations

• Temps de réponse moyen du client: 2,3 heures
• Taux de rétention de la clientèle: 87,4%
• Gestionnaires des relations dédiées aux entreprises de plus de 500 000 $

Expériences bancaires numériques et traditionnelles intégrées

La plate-forme bancaire numérique a traité 456 millions de dollars de transactions en 2023, ce qui représente 37% du volume total des transactions.

Métriques bancaires numériques	2023 données
Total des transactions numériques	456 millions de dollars
Pourcentage de transactions totales	37%
Utilisateurs de la banque mobile	42,500

Produits financiers sur mesure pour les besoins du marché régional

Capital Bancorp propose 17 produits financiers spécialisés ciblant le Maryland et Washington D.C.

• Programmes de prêts aux petites entreprises
• Financement immobilier commercial
• Services de gestion du Trésor
• Produits de prêt SBA

Capital Bancorp, Inc. (CBNK) - Modèle d'entreprise: Relations clients

Gestionnaires de relations dédiés pour les clients commerciaux

Capital Bancorp alloue 37 gestionnaires de relations dédiés à travers son empreinte du Maryland Market. La banque dessert 2 845 clients commerciaux commerciaux au T2 2023. Le portefeuille de gestion des relations moyennes comprend 77 comptes commerciaux actifs.

Segment de clientèle	Nombre de gestionnaires de relations	Comptes moyens par gestionnaire
Petite entreprise	22	45
Entreprise intermédiaire	15	32

Services de consultation financière personnalisés

Capital Bancorp offre Consultations financières complémentaires avec une durée de consultation moyenne de 73 minutes. En 2023, la banque a organisé 1 284 séances de conseil financier personnalisées.

• Coût de consultation moyen: 0 $ (service gratuit)
• Taux de réussite de la consultation: 62% de conversion en nouveaux produits bancaires
• Canaux de consultation: en personne, conférences vidéo, téléphone

Plateformes de communication multicanal

Métriques d'engagement numérique pour Capital Bancorp en 2023:

Canal de communication	Utilisateurs actifs mensuels	Volume de transaction
Application bancaire mobile	42,567	1,2 million
Portail bancaire en ligne	38,245	892,000
Centre d'appels de support client	N / A	76 500 appels

Approche bancaire axée sur la communauté

Statistiques de l'engagement communautaire pour Capital Bancorp en 2023:

• Événements communautaires locaux parrainés: 87
• Investissement total de la communauté: 1,4 million de dollars
• Partenariats locaux à but non lucratif: 42

Support client proactif et engagement

Métriques de performance du support client pour 2023:

Métrique de soutien	Performance
Temps de réponse moyen	2,7 heures
Taux de satisfaction client	87%
Taux de résolution d'émission	94%

Capital Bancorp, Inc. (CBNK) - Modèle d'entreprise: canaux

Plateformes bancaires en ligne

Capital Bancorp propose des services bancaires numériques via sa plateforme en ligne, avec Accès du compte 24/7.

Métriques de plate-forme en ligne	2023 données
Utilisateurs bancaires en ligne actifs	42,567
Volume de transaction numérique	1,2 million par mois
Time de disponibilité de la plate-forme en ligne	99.98%

Applications bancaires mobiles

L'application bancaire mobile propose des outils de gestion financière complets.

Statistiques des applications mobiles	2023 chiffres
Téléchargements d'applications mobiles	37,890
Utilisateurs mobiles actifs mensuels	28,456

Réseau de succursale physique dans le Maryland

Capital Bancorp maintient une présence physique stratégique.

• Total des succursales: 23
• Concentré dans les régions métropolitaines du Maryland
• Taille moyenne de la branche: 3200 pieds carrés.

Centres d'appels de service client

Infrastructure de support client dédiée.

Performance du centre d'appels	2023 métriques
Représentants du soutien total	87
Temps de réponse moyen	2,3 minutes
Évaluation de satisfaction du client	4.7/5

Canaux de communication numérique et marketing

Stratégie d'engagement numérique multicanal.

• Abonnés des médias sociaux: 15 670
• Abonders du marketing par e-mail: 52 340
• Dépenses publicitaires numériques: 1,2 million de dollars par an

Capital Bancorp, Inc. (CBNK) - Modèle d'entreprise: segments de clientèle

Petites et moyennes entreprises locales

Au quatrième trimestre 2023, Capital Bancorp dessert environ 2 375 petites et moyennes entreprises de la région métropolitaine du Maryland et de Washington D.C.

Segment d'entreprise	Nombre de clients	Taille moyenne du prêt
Commerces de détail	687	$425,000
Services professionnels	542	$375,000
Pratiques de santé	356	$512,000

Entrepreneurs et fondateurs de startups

Capital Bancorp soutient 213 entrepreneurs de startup avec des services bancaires spécialisés.

• Support moyen du financement des startups: 250 000 $
• Industries des clients startups: technologie, soins de santé, services professionnels
• Taux de réussite du client de startup: 68% conservé après la première année

Clients bancaires de détail individuels

Total des clients de la banque de détail individuels: 47 582 au 31 décembre 2023.

Type de client	Nombre de clients	Solde moyen du compte
Vérification personnelle	32,415	$22,750
Comptes d'épargne	15,167	$47,500

Investisseurs immobiliers commerciaux

Portefeuille immobilier commercial: 247 investisseurs actifs avec 612 millions de dollars de valeur totale de prêt.

• Prêt immobilier commercial moyen: 2,48 millions de dollars
• Types de propriétés: bureau, commerce de détail, résidentiel multifamilial
• Focus géographique: Maryland, Washington D.C., Nord-Virginie

Clients de gestion de la patrimoine

Le segment de la gestion de la patrimoine comprend 1 875 clients à forte valeur.

Niveau de richesse client	Nombre de clients	Actifs moyens sous gestion
Valeur nette élevée (1 M $ à 10 millions de dollars)	1,452	3,2 millions de dollars
Valeur nette ultra élevée (> 10 millions de dollars)	423	18,5 millions de dollars

Capital Bancorp, Inc. (CBNK) - Modèle d'entreprise: Structure des coûts

Salaires et avantages sociaux des employés

Depuis l'exercice 2023, Capital Bancorp, Inc. a déclaré des frais totaux d'indemnisation des employés de 54,3 millions de dollars. La rupture des coûts comprend:

Catégorie de dépenses	Montant ($)
Salaires de base	38,120,000
Bonus de performance	6,450,000
Avantages sociaux	5,210,000
Contributions à la retraite	4,520,000

Maintenance de technologie et d'infrastructure

Les coûts d'infrastructure technologique pour 2023 ont totalisé 12,7 millions de dollars, avec l'allocation suivante:

• Maintenance des systèmes informatiques: 5 600 000 $
• Infrastructure de cybersécurité: 3 200 000 $
• Licence de logiciel: 2 100 000 $
• Mises à niveau matériel: 1 800 000 $

Frais de conformité réglementaire

Les dépenses liées à la conformité pour 2023 étaient de 7,9 millions de dollars, y compris:

Zone de conformité	Coût ($)
Conseil juridique et réglementaire	3,600,000
Formation de la conformité	1,450,000
Audit et rapport	2,850,000

Coûts d'exploitation de la succursale

Les dépenses d'exploitation totale de la succursale pour 2023 s'élevaient à 16,5 millions de dollars:

• Loyer et occupation: 6 800 000 $
• Utilitaires: 2 300 000 $
• Équipement de succursale: 3 400 000 $
• Sécurité des succursales: 4 000 000 $

Frais de marketing et d'acquisition des clients

Les dépenses de marketing pour 2023 ont totalisé 8,2 millions de dollars, distribuées comme suit:

Canal de marketing	Dépenses ($)
Marketing numérique	3,600,000
Publicité traditionnelle	2,500,000
Programmes d'acquisition de clients	2,100,000

Capital Bancorp, Inc. (CBNK) - Modèle d'entreprise: Strots de revenus

Revenu des intérêts des prêts commerciaux

Pour l'exercice 2023, Capital Bancorp a déclaré un revenu total d'intérêts de 98,4 millions de dollars. Les intérêts de prêt commercial ont spécifiquement généré 62,3 millions de dollars de revenus.

Catégorie de prêt	Revenu des intérêts ($ m)	Pourcentage du total
Immobilier commercial	37.8	60.7%
Commercial & Prêts industriels	24.5	39.3%

Services bancaires basés sur les frais

Les services bancaires basés sur les frais ont généré 22,6 millions de dollars de revenus pour 2023.

• Frais de maintenance du compte: 8,4 millions de dollars
• Frais de découvert: 5,2 millions de dollars
• Frais de transfert de fil: 4,1 millions de dollars
• Autres frais de service: 4,9 millions de dollars

Revenus d'investissement et de gestion de la patrimoine

Les services d'investissement ont produit 15,7 millions de dollars de revenus en 2023.

Type de service	Revenus ($ m)
Gestion des actifs	9.3
Avis financier	6.4

Frais de transaction

Les frais de transaction ont totalisé 7,9 millions de dollars en 2023.

• Frais de transaction de carte de crédit: 4,6 millions de dollars
• Frais de transaction de carte de débit: 3,3 millions de dollars

Frais de service bancaire numérique

Les services bancaires numériques ont généré 5,2 millions de dollars de revenus pour 2023.

Service numérique	Revenus ($ m)
Frais bancaires en ligne	2.8
Frais de banque mobile	2.4

Capital Bancorp, Inc. (CBNK) - Canvas Business Model: Value Propositions

You're looking at how Capital Bancorp, Inc. (CBNK) creates value across its distinct business lines. It's not just one bank; it's a structure designed to balance risk and capture niche growth.

Diversified revenue model mitigating regional banking risk

Capital Bancorp, Inc. operates through four distinct divisions, which helps spread risk away from being solely dependent on one geographic area or loan type. This structure includes Commercial Banking, Capital Bank Home Loans (CBHL), OpenSky, and Windsor Advantage. This setup is explicitly noted as a 'Uniquely Diversified' business model as of June 30, 2025.

The financial performance reflects this diversification, showing strong profitability:

Metric	Q3 2025 Value	Q2 2025 Value
Return on Average Assets (ROA)	1.77%	1.60%
Diluted Earnings Per Share (EPS)	$0.89	$0.78

The third quarter's record results were driven by strong growth in the Commercial Bank and OpenSky, which more than made up for the anticipated slowdown of the mortgage business.

National reach for specialized lending (SBA, OpenSky, Home Loans)

Capital Bank Home Loans and OpenSky both use Capital Bank's national banking charter to run consumer business lines across the country. The Windsor Advantage division further supports this national play by servicing, processing, and packaging Small Business Administration (SBA) and USDA loans for other financial institutions. Capital Bancorp, Inc. has been actively strengthening its SBA capabilities, adding several experienced SBA professionals to enhance its small business lending nationwide.

Personalized, community-focused commercial banking in core markets

The Commercial Banking division stays grounded in its core footprint, focusing on providing personalized service to commercial clients primarily in the Washington, D.C. and Baltimore metropolitan areas. This division maintains a strong pipeline, with a proven ability to originate over $150+ million per year of loans.

Simplified, accessible credit building via the OpenSky secured card

OpenSky is designed to serve under-banked populations nationwide by offering digitally originated and served, secured, partially secured, and unsecured credit cards. This provides a clear path for credit building. The scale of this operation is significant:

• OpenSky accounts exceeded 700,000 as of June 30, 2025.
• OpenSky annualized quarterly loan growth reached 44.3 percent.

The growth in this segment is a key driver; OpenSky revenue grew by 80.6 percent to $23.2 million for the quarter ended September 30, 2021, compared to the same period in 2020. That's real growth in serving a specific customer segment.

Finance: draft 13-week cash view by Friday.

Capital Bancorp, Inc. (CBNK) - Canvas Business Model: Customer Relationships

You're looking at how Capital Bancorp, Inc. (CBNK) manages its connections with different customer groups, which is key since their business model is built on both high-touch commercial service and high-volume digital credit.

Dedicated relationship managers for commercial clients

For commercial clients, Capital Bancorp, Inc. leans heavily on human expertise. This is evident in their strategic staffing moves. For instance, in May 2025, the bank expanded its Commercial Banking in Delaware by adding experienced relationship managers to strengthen local business support across Maryland, Delaware, and Virginia. Also, in December 2025, Capital Bank accelerated its Small Business Administration (SBA) growth by adding several experienced SBA professionals to its team. This investment in specialized talent shows a commitment to deep, dedicated service for commercial lending needs.

High-touch, personalized service for local businesses and entrepreneurs

The core philosophy here is to deliver tailored financial solutions, which they frame as their operating principle: Think Big, Act Local. This consultative approach is what they believe fuels their continued growth. They focus on providing a little input for a tailored solution for your business. This high-touch service is supported by the bank's overall size, with total assets reported at approximately $3.4 billion as of September 30, 2025. The bank's Q3 2025 performance, posting net income of $15.1 million, shows this relationship focus is translating to results.

Here's a quick look at the scale supporting these relationship efforts:

Metric	Value	Date/Context
Total Assets	$3.4 billion	September 30, 2025
Q3 2025 Net Income	$15.1 million	Q3 2025
Book Value per Common Share	$23.80	September 30, 2025
Digital Platform Launch	Q2 Partner Platform	May 2025
OpenSky Accounts (Benchmark)	Exceeded 700,000	As of 2021

Self-service digital banking for day-to-day transactions

To handle day-to-day needs efficiently, Capital Bancorp, Inc. is moving toward a branch-lite model, maximizing web-based and mobile banking applications to drive core funding. A major step in this direction was the official launch of their new digital banking platform, powered by Q2, in May 2025. This upgrade was designed to deliver a secure, modern experience specifically for their business customers. The strategy is to use technology to improve the customer experience and loyalty while delivering operational efficiencies.

Standardized, high-volume digital interaction for OpenSky credit card users

The OpenSky brand represents the standardized, high-volume side of the customer relationship. This division focuses on providing secured, partially secured, and unsecured credit solutions nationwide. Capital Bancorp, Inc. aims to grow this secured credit card business by utilizing its customer acquisition system, Apollo, and leveraging its investment in a new core processing system. The bank also plans to retain OpenSky customers who graduate from the secured product through the limited use of partially and fully unsecured credit products. While the latest public account number is from 2021, when OpenSky accounts exceeded 700,000, the current strategy is clearly focused on scaling this digital, standardized offering.

The customer relationship mix involves:

• Dedicated, consultative service for Commercial Banking.
• Personalized support for local businesses and entrepreneurs.
• Modern, self-service digital tools for daily banking tasks.
• Nationwide, high-volume credit card servicing via OpenSky.

Finance: draft the 13-week cash view by Friday.

Capital Bancorp, Inc. (CBNK) - Canvas Business Model: Channels

Capital Bancorp, Inc. uses a multi-faceted channel strategy to reach its customer segments, blending a limited physical footprint with significant national digital and specialized lending platforms. As of September 30, 2025, the company managed total assets of approximately $3.4 billion.

The physical presence is deliberately concentrated, focusing on key Mid-Atlantic markets and strategic expansion. The limited physical branch network includes locations in:

• MD: Rockville and Columbia.
• VA: Reston.
• DC: Washington D.C.
• FL: Ft. Lauderdale.
• IL: N. Riverside.
• NC: Raleigh (new branch opened March 3, 2025).

This physical network is supplemented by a robust digital banking platform, which includes both web and mobile access for customers, following the launch of a new digital banking platform in partnership with Q2.

National direct-to-consumer channels are critical for scale, primarily driven by the OpenSky credit card operation and Capital Bank Home Loans. OpenSky, which provides a nationwide secured credit card to help under-banked customers, saw its accounts exceed 700,000 as of 2021. By Q2 2025, OpenSky contributed 16% of the company's net income, down from 45% in FY 2023, and accounted for 31% of year-to-date fee revenue. Capital Bank Home Loans offers mortgage lending across all 50 states.

The Windsor Advantage platform serves as a specialized national channel for loan origination and servicing, operating as a subsidiary of Capital Bancorp, Inc. This platform offers a comprehensive outsourced U.S. Small Business Administration (SBA) 7(a) and U.S. Department of Agriculture (USDA) lending platform to other financial institutions. Windsor Advantage's total servicing portfolio stood at $2.5 billion at December 31, 2024. Its national reach extends to 140+ Lenders in 36 States. This channel has become the dominant contributor to profitability, generating 78% of Q2 2025 net income, and accounted for 36% of year-to-date fee revenue in Q2 2025. Since 2010, the platform has facilitated over $5.5+ Billion in funded SBA and USDA loans.

Here is a snapshot of the scale and contribution of the national/digital channels as of mid-to-late 2025:

Channel Component	Metric Type	Latest Reported Value	Date/Period
Physical Footprint	Number of Branch Locations	7	September 30, 2025
OpenSky	Contribution to Net Income	16%	Q2 2025
OpenSky	Contribution to Year-to-Date Fee Revenue	31%	Q2 2025
Windsor Advantage	Contribution to Net Income	78%	Q2 2025
Windsor Advantage	Contribution to Year-to-Date Fee Revenue	36%	Q2 2025
Windsor Advantage	Total Servicing Portfolio	$2.5 billion	December 31, 2024
Windsor Advantage	Lenders Served Nationally	140+	Current

The company's revenue for the quarter ending September 30, 2025, was $58.22M, marking a 41.23% growth for that quarter.

For the third quarter of 2025, the Return on Average Assets (ROA) was 1.77%, and the Return on Average Equity (ROE) was 15.57%.

The efficiency ratio improved to 65.1% in Q2 2025, from 67.1% a year earlier.

Finance: draft 13-week cash view by Friday.

Capital Bancorp, Inc. (CBNK) - Canvas Business Model: Customer Segments

You're looking at the customer base for Capital Bancorp, Inc. (CBNK) as of late 2025. The business model clearly segments its focus across commercial lending, national credit cards, and mortgage origination, which is key to understanding their revenue mix.

Small to medium-sized businesses (SMBs) and entrepreneurs

This group is served through the Commercial Bank, which includes Government Guaranty Lending (GGL) with niche expertise in Solar and Renewable Energy. The Commercial Bank contributed 16% to the fully-allocated illustrative net income for Q2 2025. Capital Bank, N.A. announced an expansion of its Small Business Administration (SBA) team in December 2025, signaling a deliberate investment to grow its national presence in small business lending. The bank has a proven ability to originate $150+ million per year of loans within its strong Commercial & Industrial (C&I) pipeline.

Not-for-profit associations in the Washington D.C./Baltimore metro areas

Capital Bancorp, Inc. operates as the bank holding company for Capital Bank, N.A., providing services to not-for-profit associations primarily in Maryland, Virginia, and the District of Columbia. The bank operates branches in key metro areas including Washington D.C., Reston, VA, Rockville, MD, and Columbia, MD, as of September 30, 2025. While specific revenue contribution from this exact sub-segment isn't broken out, the core geographic focus of the bank's physical presence centers here.

National consumer base seeking secured credit cards (OpenSky)

The OpenSky division targets consumers seeking to re-establish credit. As of Q2 2025, OpenSky accounted for 16% of the fully-allocated illustrative net income. The division has scaled significantly; OpenSky® accounts exceeded 700,000 by 2021. For the OpenSky Secured Visa® Credit Card in Q1 2025, the average approval rate was 89.39%. This product line is designed to help under-banked customers, with options like the Secured Visa® requiring a minimum deposit of $100 or the Plus Secured Visa® requiring a minimum deposit of $300.

Mortgage borrowers across all 50 states

Capital Bank Home Loans (CBHL) serves a national base, though its originations show a concentration in its core markets. As of the end-of-2023 data, approximately 62.8% of CBHL loan originations by volume occurred within Capital Bank's operating markets of Maryland, Virginia, and Washington, D.C.. The remaining originations are national in scope, primarily utilizing a consumer direct channel. The bank also has a servicing portfolio, which stood at $2.9 Billion as of Q2 2025.

Here's a quick look at the segment contributions based on Q2 2025 illustrative net income allocation:

Business Segment	Illustrative Net Income Contribution (Q2 2025)	Key Metric/Data Point
Windsor Advantage	78%	Servicing Portfolio: $2.9Bn (Q2 '25)
OpenSky	16%	Accounts exceeded 700,000 (as of 2021)
Commercial Bank	7%	C&I pipeline proven ability to originate $150+ million/year

You can see the overall company health supports these segments; total assets for Capital Bancorp, Inc. were $3.389 billion as of Q2 2025, and revenue for the quarter ending September 30, 2025, was $58.22M.

The customer base diversity is supported by the following operational facts:

• Capital Bank, N.A. operates bank branches in seven locations as of September 30, 2025.
• The national OpenSky secured card average approval rate was 89.39% in Q1 2025.
• The company is actively growing its SBA team to better serve entrepreneurs nationwide.
• The mortgage origination split for Capital Bank Home Loans was approximately 62.8% in core DMV markets in 2023.

Capital Bancorp, Inc. (CBNK) - Canvas Business Model: Cost Structure

You're looking at the cost side of Capital Bancorp, Inc. (CBNK)'s operations as of late 2025, which is heavily influenced by its funding structure and recent business model transformation, particularly with the integration of IFH.

Interest Expense on Deposits and Borrowings

The cost of funding remains a major component. For the first quarter of 2025 (1Q 2025), the Interest Expense on deposits and borrowings was reported at $\mathbf{\$16.6 \text{ million}}$. This figure reflected a decrease of $\mathbf{\$0.6 \text{ million}}$ from the linked fourth quarter of 2024, primarily due to a reduction in the average balance of borrowings. Year-over-year, however, this expense was up $\mathbf{25.1\%}$, driven by organic growth and the IFH acquisition.

Key related metrics from 1Q 2025 include:

• Total cost of deposits: $\mathbf{2.42\%}$.
• Cost of interest-bearing deposits: $\mathbf{3.37\%}$.
• Net purchase accounting accretion included in interest expense: $\mathbf{\$1.1 \text{ million}}$.

Personnel and Compensation Costs

Personnel costs reflect the growth in staff supporting the expanded footprint and specialized lending areas. While specific compensation dollar amounts for 2025 aren't detailed here, the scale of the organization is indicated by employee counts reported near the end of 2025, hovering around $\mathbf{407}$ or $\mathbf{398}$ employees, depending on the reporting period. A clear action driving future personnel costs is the strategic expansion of the Small Business Administration (SBA) team, announced on December 4, 2025, which involved adding several experienced SBA professionals.

Technology and Data Processing Costs

Technology investment supports the digital platform and specialized operations like OpenSky®. Specific line-item costs for technology and data processing are embedded within other expense categories in the available summaries. However, the bank highlighted advancements, such as launching a new Digital Banking Platform in partnership with Q2 in May 2025, suggesting ongoing, material technology expenditure.

General and Administrative Expenses and Operational Efficiency

The overall cost control effectiveness is measured by the efficiency ratio, which incorporates general and administrative expenses (G&A) against revenue. Capital Bancorp, Inc. (CBNK) has shown improvement in this area:

Period	Metric	Value
1Q 2025	Core Efficiency Ratio	$\mathbf{62.8\%}$
Q2 2025	Efficiency Ratio	$\mathbf{65.1\%}$
1Q 2025	Core Efficiency Ratio (vs. 4Q 2024)	$\mathbf{349 \text{ bps}}$ improvement
Q2 2025	Efficiency Ratio (vs. 2Q 2024)	$\mathbf{-200 \text{ bps}}$ improvement

The Core Efficiency Ratio for the first quarter ended March 31, 2025, was $\mathbf{62.8\%}$. By the second quarter of 2025, the overall Efficiency Ratio stood at $\mathbf{65.1\%}$, down from $\mathbf{67.1\%}$ a year prior, showing that overhead costs as a percentage of revenue are tightening.

Capital Bancorp, Inc. (CBNK) - Canvas Business Model: Revenue Streams

Capital Bancorp, Inc.'s revenue streams are built upon a diversified model spanning traditional banking activities and specialized national lending/servicing platforms. The core of the revenue generation remains the spread between interest earned on assets and interest paid on liabilities.

Net Interest Income (NII) is the primary driver. For the third quarter of 2025, Capital Bancorp, Inc. reported a Net Interest Income (NII) of $52.0 million. This NII contributed significantly to the total revenue of $58.47 million reported for Q3 2025.

Non-interest income, which includes various fees, is the second major component. For Q3 2025, the total non-interest income was approximately $6.47 million (derived from Total Revenue of $58.47 million minus NII of $52.0 million). This fee income is sourced from several key areas, including the specialized lending and servicing divisions.

The Windsor Advantage platform, which provides an outsourced U.S. Small Business Association (SBA) 7(a) and U.S. Department of Agriculture (USDA) lending platform, generates revenue through servicing fees. The total servicing portfolio size for Windsor Advantage stood at $2.6 billion as of March 31, 2025. For the first quarter of 2025 (1Q 2025), the Gross government loan servicing revenue totaled $4.6 million, which included $1.0 million of Capital Bank related servicing fees. For comparison, the Gross government loan servicing revenue in the preceding quarter (4Q 2024) was also $4.6 million, but it included $0.5 million of Capital Bank related servicing fees. The noninterest income in 1Q 2025 saw a decrease of $0.5 million attributed to lower government loan servicing revenue (Windsor).

The OpenSky national credit card portfolio contributes through interest and fees. As of the end of 4Q 2024, the OpenSky division had 552,566 open customer accounts. Specific interest and fee income for Q3 2025 is not explicitly detailed, but the OpenSky division is a recognized contributor to overall revenue. For context on fee structure, the OpenSky Secured Visa Credit Card has an Annual Fee of $35 and the APR for Cash Advances is 24.14%.

Revenue is also recognized from the sale of loans originated through the Capital Bank Home Loans division. The Gain on sale of mortgage loans was $1.9 million in the fourth quarter of 2024 (4Q 2024), which resulted from selling $77.4 million of mortgage loans.

The breakdown of key revenue-generating metrics is presented below:

Revenue Stream Component	Metric/Period	Amount
Net Interest Income (NII)	Q3 2025	$52.0 million
Gross Government Loan Servicing Revenue (Windsor)	Q1 2025	$4.6 million
Gain on Sale of Mortgage Loans	4Q 2024	$1.9 million
Windsor Advantage Servicing Portfolio Size	March 31, 2025	$2.6 billion
OpenSky Customer Accounts	December 31, 2024	552,566

Additional data points related to fee income streams include:

• Noninterest income for 1Q 2025 was $12.5 million.
• Core fee revenue for 1Q 2025 was $12.5 million.
• The OpenSky Secured Visa Credit Card has a stated Annual Fee of $35.
• The Cash Advance APR for the OpenSky card is 24.14%.