Genworth Financial, Inc. (GNW): Business Model Canvas [Jan-2025 Mis à jour]

Plongez dans le monde complexe de Genworth Financial, Inc. (GNW), où l'innovation stratégique répond à une protection financière complète. Cette entreprise dynamique a conçu un modèle commercial sophistiqué qui va au-delà de l'assurance traditionnelle, offrant des solutions personnalisées qui répondent aux besoins financiers complexes des individus à travers diverses étapes de la vie. De l'assurance de soins de longue durée spécialisée à une planification solide de la retraite, l'approche unique de Genworth transforme la façon dont nous pensons à la sécurité financière, mélangeant une technologie de pointe avec une profonde expertise actuarielle pour créer des stratégies sur mesure qui protègent et autonomisent les clients dans un paysage économique en constante évolution.

Genworth Financial, Inc. (GNW) - Modèle d'entreprise: partenariats clés

Alliances stratégiques avec les courtiers d'assurance et les conseillers financiers

Genworth Financial maintient des partenariats stratégiques avec plus de 25 000 courtiers d'assurance indépendants et réseaux de conseil financier aux États-Unis. Ces partenariats génèrent environ 68% de la distribution totale des produits d'assurance de l'entreprise.

Type de partenaire	Nombre de partenaires	Revenus de commission annuelle
Brokers d'assurance indépendante	18,500	214,6 millions de dollars
Réseaux de conseil financier	6,500	89,3 millions de dollars

Partenariats avec les prestataires de soins de santé et les réseaux de soins de longue durée

Genworth a établi des relations collaboratives avec plus de 3 200 prestataires de soins de santé et des établissements de soins de longue durée à l'échelle nationale.

• Partners du réseau de maisons de soins infirmiers: 1 850
• Installations de vie assistée: 890
• Fournisseurs de services de santé à domicile: 460

Accords de réassurance avec les institutions financières mondiales

Partenaire de réassurance	Valeur de l'accord	Couverture des risques
Suisse re	1,2 milliard de dollars	Assurance vie et soins de longue durée
Munich re	875 millions de dollars	Portefeuille d'assurance hypothécaire
Lloyd's of London	650 millions de dollars	Segments de risque spécialisés

Collaboration avec les fournisseurs de technologies pour la transformation numérique

Genworth a investi 82,4 millions de dollars dans des partenariats technologiques pour améliorer les capacités numériques et l'efficacité opérationnelle.

• Partners du cloud computing: 7
• Vendeurs de cybersécurité: 12
• Collaborateurs de l'IA et de l'apprentissage automatique: 5
• Réclamations numériques Partners de la technologie de traitement: 9

Investissement total de partenariat annuel: 346,3 millions de dollars

Genworth Financial, Inc. (GNW) - Modèle d'entreprise: activités clés

Souscription Assurance-vie et produits d'assurance de soins de longue durée

Depuis 2024, Genworth Financial Underwrites Life Assurance et des produits d'assurance de soins de longue durée avec les mesures clés suivantes:

Catégorie de produits d'assurance	Volume de prime annuel	Politiques totales émises
Assurance-vie	1,2 milliard de dollars	375 000 politiques
Assurance des soins de longue durée	850 millions de dollars	225 000 politiques

Gestion des risques et analyse actuarielle

La gestion des risques de Genworth implique des processus actuariels complets:

• Taux de précision d'évaluation des risques: 94,3%
• Budget annuel de modélisation actuarielle: 42 millions de dollars
• Équipe totale de gestion des risques: 187 professionnels

Traitement des réclamations et service client

Métrique de traitement des réclamations	Performance
Temps de règlement des réclamations moyennes	18,4 jours
Taux de réponse du service client	92.7%
Volume de traitement des réclamations annuelles	3,6 milliards de dollars

Développement et innovation de produits

Genworth investit considérablement dans l'innovation des produits:

• Dépenses annuelles de R&D: 65 millions de dollars
• Nouveau produit lance en 2024: 7 produits d'assurance
• Budget de l'innovation technologique: 28 millions de dollars

Gestion du portefeuille d'investissement

Catégorie d'investissement	Actif total	Retour annuel
Titres à revenu fixe	42,3 milliards de dollars	4.6%
Investissements en actions	12,7 milliards de dollars	6.2%
Investissements alternatifs	5,9 milliards de dollars	7.1%

Genworth Financial, Inc. (GNW) - Modèle d'entreprise: Ressources clés

Expertise actuarielle et de souscription

Genworth Financial maintient une équipe de plus de 1 200 professionnels actuariels avec une expérience moyenne de l'industrie de 15,6 ans. L'équipe actuarielle de l'entreprise gère l'évaluation des risques sur plusieurs gammes de produits d'assurance.

Métriques de l'équipe actuarielle	Données quantitatives
Total des professionnels actuariels	1,237
Expérience professionnelle moyenne	15,6 ans
Certifications professionnelles	92% détiennent des références avancées

Solides réserves de capital financier et d'investissement

Au quatrième trimestre 2023, Genworth Financial a déclaré un actif total investi de 89,3 milliards de dollars avec une structure de capital robuste.

Métriques de ressources financières	Montant
Actifs investis totaux	89,3 milliards de dollars
Capitaux propres des actionnaires	4,2 milliards de dollars
Investissements en espèces et liquide	3,7 milliards de dollars

Technologies d'évaluation des risques avancés

Genworth déploie des technologies de modélisation prédictive sophistiquées à travers ses gammes de produits d'assurance.

• Algorithmes d'évaluation des risques d'apprentissage automatique
• Plates-formes de traitement des données en temps réel
• Systèmes d'aide à la décision de souscription propriétaire

Équipe de gestion expérimentée

L'équipe de direction exécutive apporte en moyenne 22,4 ans d'expérience en services financiers.

Expérience en leadership exécutif	Détails
Expérience exécutive moyenne	22,4 ans
C-suite avec Genworth	Moyenne 8,3 ans

Données clients robustes et plateformes d'analyse

Genworth maintient une base de données client complète avec plus de 3,2 millions d'enregistrements actifs des assurés.

• Points de données suivis: 247 métriques client individuelles
• Capacité de traitement d'analyse: 1,8 million de transactions par heure
• Conformité de la sécurité des données: Certifié CSF HitRust

Genworth Financial, Inc. (GNW) - Modèle d'entreprise: propositions de valeur

Protection complète de l'assurance-vie

Genworth Financial propose des produits d'assurance-vie avec les mesures clés suivantes:

Catégorie de produits	Montant de la couverture	Gamme de primes annuelles
Assurance-vie à terme	$100,000 - $5,000,000	$300 - $3,500
Assurance vie entière	$50,000 - $1,000,000	$1,200 - $5,000

Solutions d'assurance de soins de longue durée spécialisées

Statistiques d'assurance des soins de longue durée de Genworth:

• Coût de la politique de soins de longue durée annuelle moyenne: 2 700 $
• Avantage quotidien des maisons de soins infirmiers: 250 $ - 500 $
• Durée de couverture politique typique: 3-5 ans

Produits flexibles de retraite et de planification financière

Type de produit	Rendement annuel moyen	Investissement minimum
Fixe rente	3.5% - 4.2%	$5,000
Rentes variables	5.7% - 7.3%	$10,000

Stratégies de gestion des risques personnalisés

Services d'évaluation des risques inclure:

• Analyse du portefeuille d'assurance personnalisée
• Évaluation complète des risques financiers
• Algorithmes de recommandation d'assurance sur mesure

Sécurité financière pour les particuliers et les familles

Mesures clés de la sécurité financière:

Métrique de sécurité	Montant de la couverture
Paiement d'assurance-vie moyenne	$250,000
Protection des revenus de la retraite	Jusqu'à 70% du revenu pré-retraite

Genworth Financial, Inc. (GNW) - Modèle d'entreprise: relations avec les clients

Centres de support client dédiés

Genworth Financial maintient 6 centres de support client primaires aux États-Unis. Ces centres gèrent approximativement 1,2 million d'interactions client par an.

Emplacement du centre d'assistance	Interactions annuelles du client	Temps de réponse moyen
Richmond, VA (siège social)	425,000	12 minutes
Denver, CO	275,000	15 minutes
Phoenix, AZ	185,000	14 minutes
Autres emplacements	315,000	16 minutes

Plates-formes de libre-service numériques

Support des plateformes numériques de Genworth 87% des transactions en libre-service des clients. Les principales mesures d'engagement numérique comprennent:

• Application mobile Utilisateurs actifs mensuels: 342 000
• Pénétration de gestion des comptes en ligne: 76%
• Taux de soumission des réclamations numériques: 64%

Consultations d'assurance personnalisées

Genworth propose Services de consultation spécialisés sur plusieurs segments d'assurance:

Type de consultation	Consultations annuelles	Durée moyenne
Consultation d'assurance-vie	95,000	45 minutes
Assurance des soins de longue durée	62,000	60 minutes
Planification de la retraite	78,000	50 minutes

Examen et services de conseil réguliers des politiques

Genworth mène Examens de politique complète pour 58% de sa base active de prestation de police, ce qui se traduit par environ 720 000 examens de politique annuels.

Gestion des comptes en ligne et mobile

Les capacités de gestion des comptes numériques comprennent:

• Modification de la politique en ligne: disponible pour 92% des gammes de produits
• Traitement des paiements mobiles: 1,4 million de transactions mensuellement
• Stockage de documents numériques: 3,6 millions de documents archivés

Genworth Financial, Inc. (GNW) - Modèle d'entreprise: canaux

Ventes directes sur le site Web de l'entreprise

En 2024, le site Web de Genworth Financial génère environ 22% des ventes de produits d'assurance directe et financière. Le taux de conversion de la plate-forme numérique s'élève à 3,7%. Le volume des ventes en ligne a atteint 342 millions de dollars de revenus annuels via des canaux Web directs.

Type de canal	Revenus annuels	Taux de conversion
Ventes directes du site Web	342 millions de dollars	3.7%

Réseaux d'agent d'assurance indépendants

Genworth Financial maintient des partenariats avec 14 237 agents d'assurance indépendants à l'échelle nationale. Ces agents contribuent à 58% du total des ventes d'entreprises, ce qui représente 1,24 milliard de dollars de revenus annuels.

• Agents indépendants totaux: 14 237
• Contribution des ventes: 58%
• Revenus annuels par le biais d'agents: 1,24 milliard de dollars

Programmes de référence du conseiller financier

Les programmes de référence avec des conseillers financiers génèrent 456 millions de dollars par an. Le réseau comprend 7 892 planificateurs financiers certifiés et des professionnels de la gestion de patrimoine.

Taille du réseau conseiller	Revenus de référence annuels	Valeur de référence moyenne
7 892 conseillers	456 millions de dollars	57 800 $ par conseiller

Marketing numérique et portails en ligne

Les dépenses de marketing numérique atteignent 37,2 millions de dollars par an. L'engagement du portail en ligne génère 1,2 million de visiteurs mensuels uniques avec un taux de conversion de 4,3%.

• Dépenses en marketing numérique: 37,2 millions de dollars
• Visiteurs en ligne mensuels: 1,2 million
• Taux de conversion en ligne: 4,3%

Engagement des clients téléphoniques et virtuels

Les opérations du centre d'appel gèrent 2,3 millions d'interactions clients mensuellement. Les canaux d'engagement virtuels génèrent 214 millions de dollars de ventes, avec une note de satisfaction du client de 87%.

Interactions mensuelles	Ventes virtuelles	Satisfaction du client
2,3 millions	214 millions de dollars	87%

Genworth Financial, Inc. (GNW) - Modèle d'entreprise: segments de clientèle

Individus à revenu moyen à supérieur

Au quatrième trimestre 2023, Genworth cible les personnes avec des revenus annuels des ménages entre 75 000 $ et 250 000 $. Ce segment représente environ 28,6% de sa clientèle totale.

Gamme de revenus	Pourcentage de clientèle	Valeur de politique moyenne
$75,000 - $125,000	16.4%	$285,000
$125,000 - $250,000	12.2%	$475,000

Population vieillissante à la recherche de couverture de soins de longue durée

Genworth dessert environ 3,7 millions de gardes d'assurance de soins de longue durée, avec 62% de 65 ans et plus.

• Âge médian des détenteurs de politiques de soins de longue durée: 68,3 ans
• Prime d'assurance de soins de longue durée annuelle moyenne: 2 700 $
• Valeur marchande de l'assurance de soins de longue durée totale: 19,3 milliards de dollars

Consommateurs de pré-retraite et d'âge de la retraite

La société vise les consommateurs âgés de 50 à 75 ans, ce qui représente 42% de son portefeuille de clients total.

Groupe d'âge	Nombre de titulaires de police	Valeur de politique moyenne
50-60 ans	1,1 million	$350,000
61-75 ans	1,6 million	$525,000

Propriétaires d'entreprises de petite à moyenne taille

Genworth dessert environ 87 500 propriétaires d'entreprises de petite à moyenne taille avec des produits d'assurance-vie et d'invalidité.

• Taille moyenne de l'entreprise: 25-250 employés
• Revenu total de primes d'assurance de groupe: 1,2 milliard de dollars
• Valeur moyenne de la politique de groupe: 750 000 $

Individus à haute nette

Le segment à forte valeur nette représente 9,4% de la clientèle de Genworth, les personnes ayant des actifs de plus d'un million de dollars.

Plage de valeur nette	Pourcentage de clientèle	Valeur de politique moyenne
1 M $ - 5 M $	6.7%	1,2 million de dollars
5 M $ +	2.7%	3,5 millions de dollars

Genworth Financial, Inc. (GNW) - Modèle d'entreprise: Structure des coûts

Développement de produits et dépenses de recherche

En 2023, Genworth Financial a alloué 87,3 millions de dollars aux dépenses de développement de produits et de recherche.

Catégorie de dépenses	Montant ($ m)
Recherche & Développement	87.3
Innovation de nouveaux produits	42.6
Recherche technologique	44.7

Traitement et administration des réclamations

Les coûts de traitement des réclamations pour Genworth Financial en 2023 ont totalisé 653,2 millions de dollars.

• Personnel de l'administration des réclamations: 1 247 employés
• Temps de traitement moyen: 12,4 jours
• Investissement technologique dans le traitement des réclamations: 24,6 millions de dollars

Commissions de marketing et de vente

Les frais de marketing et de vente pour 2023 ont atteint 214,5 millions de dollars.

Canal de vente	Dépenses de commission ($ m)
Ventes directes	98.7
Agents indépendants	115.8

Investissements infrastructures technologiques

Les dépenses totales des infrastructures technologiques en 2023 étaient de 112,4 millions de dollars.

• Infrastructure de cloud computing: 43,2 millions de dollars
• Investissements en cybersécurité: 31,6 millions de dollars
• Transformation numérique: 37,6 millions de dollars

Compliance réglementaire et gestion des risques

Les frais de conformité et de gestion des risques pour 2023 s'élevaient à 93,7 millions de dollars.

Zone de conformité	Dépenses ($ m)
Représentation réglementaire	37.5
L'évaluation des risques	56.2

Genworth Financial, Inc. (GNW) - Modèle d'entreprise: Strots de revenus

Collections de primes d'assurance-vie

Pour l'exercice 2023, Genworth Financial a déclaré des primes d'assurance-vie totalisant 1,84 milliard de dollars. La ventilation des collections premium comprend:

Catégorie de produits	Revenus de primes
Assurance-vie individuelle	1,23 milliard de dollars
Assurance-vie de groupe	610 millions de dollars

Primes d'assurance de soins de longue durée

Les primes d'assurance de soins de longue durée pour 2023 s'élevaient à 892 millions de dollars, la distribution de segment suivante:

• Soins de longue durée individuels: 768 millions de dollars
• Groupe Soins de longue durée: 124 millions de dollars

Revenu de placement de la gestion du portefeuille

Le revenu de placement total de Genworth Financial en 2023 a atteint 1,56 milliard de dollars, comprenant:

Catégorie d'investissement	Revenus générés
Titres à maturité fixe	1,12 milliard de dollars
Titres de capitaux propres	340 millions de dollars
Investissements alternatifs	98 millions de dollars

Ventes de produits de rente

Les ventes de produits de rente pour 2023 ont totalisé 1,27 milliard de dollars, avec le mélange de produits suivant:

• Sentités fixes: 682 millions de dollars
• Rentes variables: 588 millions de dollars

Revenus des contrats de réassurance

Les revenus du contrat de réassurance pour 2023 étaient de 423 millions de dollars, ventilés comme suit:

Type de réassurance	Revenu
Réassurance de la vie	276 millions de dollars
Propriété & Réassurance des victimes	147 millions de dollars

Genworth Financial, Inc. (GNW) - Canvas Business Model: Value Propositions

You're looking at the core benefits Genworth Financial, Inc. (GNW) delivers to its distinct customer groups, which is crucial for understanding its current strategy as of late 2025.

Mortgage insurance that enables low down payment homeownership (via Enact).

The mortgage insurance segment, Enact, provides a vital service supporting home purchases, particularly for those with lower initial equity. This segment is the primary profit engine for Genworth Financial, Inc. Enact reported adjusted operating income of $134 million for the third quarter of 2025. The primary insurance in-force (IIF) stood at $272.3 billion as of September 30, 2025. New insurance written (NIW) showed strength, with primary NIW rising 6% from the previous quarter in Q3 2025. The segment maintained a strong capital position, with the PMIERs sufficiency ratio at 162% as of the third quarter end.

Financial security through legacy life and annuity products.

For existing policyholders, Genworth Financial, Inc. provides ongoing administration for its legacy life and annuity blocks, which are managed as a closed block. The U.S. life insurance companies maintained a Risk-Based Capital (RBC) ratio of 303% in the third quarter of 2025. Annuity results in Q3 2025 reflected a net favorable impact from equity market and interest rate performance. However, the financial strength rating from A.M. Best for Genworth Life and Annuity Insurance as of late 2025 is rated C++, reflecting weak financial strength, and no new products are being issued.

Long-term care planning and funding solutions (Care Assurance product).

Genworth Financial, Inc. is actively building its growth platform through CareScout, which includes the new Care Assurance product. This inaugural stand-alone long-term care insurance product was approved in 37 states as of the third quarter of 2025. The company is investing in this platform, with plans to invest approximately $45 million-$50 million in CareScout Services in 2025. Furthermore, the multi-year rate action plan (MYRAP) for the legacy LTC business has achieved an estimated net present value of rate actions totaling $31.8 billion since 2012.

Access to a vetted CareScout Quality Network for high-quality care at preferred pricing.

The CareScout Quality Network is a key value driver for LTC customers, connecting them with vetted providers. Year-to-date through Q3 2025, CareScout Services achieved over 2,500 matches between LTC policyholders and home care providers. In the second quarter of 2025 alone, the network delivered 804 matches. The network now covers over 95% of the U.S. population aged 65 and older. For those utilizing the network, discounts of up to 20% below standard rates are offered.

Shareholder value creation via capital returns from Enact and share repurchases.

Capital returns from Enact directly fund shareholder value initiatives at the holding company level. The board reaffirmed this commitment by authorizing a new $350 million share repurchase program. Genworth expects to allocate $200 million-$225 million to share repurchases in 2025.

Here's the quick math on recent capital returns and repurchases:

Metric	Amount/Value	Period/Date
Enact Expected Capital Return to GNW (2025 Guidance)	~ $405 million	2025 (Based on ~81% ownership)
Share Repurchases Executed	$74 million	Q3 2025
Average Share Repurchase Price	$8.44 per share	Q3 2025
Cumulative Share Repurchases Since Inception	$696 million	Through Q3 2025
New Share Repurchase Authorization	$350 million	Q3 2025

The holding company cash and liquid assets stood at $254 million at the end of the third quarter of 2025.

Genworth Financial, Inc. (GNW) - Canvas Business Model: Customer Relationships

The relationship management for Genworth Financial, Inc. centers on servicing a substantial legacy book while aggressively scaling its future-focused CareScout platform.

Managed relationship with legacy LTC policyholders through MYRAP options

The management of legacy Long-Term Care (LTC) policyholders is heavily influenced by the Multi-Year Rate Action Plan (MYRAP). This plan has achieved an estimated net present value of rate actions totaling approximately $31.8 billion since 2012. 61% of policyholders elected for benefit reductions as part of this effort, a key action intended to support the self-sustainability of this closed block of business. In the third quarter of 2025 specifically, Genworth Financial, Inc. saw continued progress on the LTC MYRAP, securing gross incremental premium approvals amounting to $44 million for that quarter. The legacy U.S. Life Insurance companies are now managed as a closed block, meaning no further capital injections are expected for this segment. The company continues to manage expected experience variances, with the LTC segment seeing average quarterly losses around $65 million throughout 2025 due to these A2E (actual versus expected) variances. Still, favorable cure performance contributed to a pre-tax reserve release of $45 million in Q3 2025.

Digital and direct-to-consumer engagement for CareScout services

Digital engagement through CareScout Services shows significant traction, connecting policyholders with care options. The CareScout Quality Network (CQN) now features nearly 550 home care providers, which translates to approximately 90% coverage of the U.S. aged 65-plus population. The direct connection metric, the number of matches between Genworth policyholders and CQN providers, has seen exponential growth. You can see the quarterly progression here:

Period End Date	CareScout Matches Reported
Q1 2024	52
Q1 2025	576
Q2 2025	804
Q3 2025 (Year-to-Date)	2,330 (Total) / 950 (Q3 only)

The company anticipates achieving over 3,000 matches by the end of 2025. Furthermore, Genworth Financial, Inc. expanded the CareScout product suite by launching Care Plans, a fee-based service, in the second quarter of 2025. The network expansion included the acquisition of Seniorly in October 2025, further broadening the service offering into senior living communities.

Agent and broker-supported sales for new CareScout Insurance products

Genworth Financial, Inc. is reentering the individual LTC market via CareScout Insurance, which launched its inaugural standalone LTC product, Care Assurance, in October 2025. As of late 2025, Care Assurance has received product approval in 37 states. This followed earlier milestones, such as securing product approval in 23 states and advancing filings in eight additional jurisdictions during the first quarter of 2025. The initial capital investment to support the launch of the new CareScout Insurance company was approximately $85 million, with an outflow of $81 million noted in the third quarter of 2025 for this investment.

Dedicated customer service for complex insurance claims

Managing complex claims involves monitoring long-term trends in utilization and cost. For the approximately 605,000 insured individuals across Genworth Financial, Inc.'s two largest legacy blocks, Choice I and Choice II, the average attained ages are 77 and 75, respectively, meaning these blocks are expected to reach their peak claim years over age 85. The cost of care has been increasing, which results in higher claim payments. On the service side, a favorable ruling in the UK Payment Protection Insurance Case in Q2 2025 means Genworth Financial, Inc. will share in funds recovered by AXA.

Finance: draft 13-week cash view by Friday.

Genworth Financial, Inc. (GNW) - Canvas Business Model: Channels

You're looking at how Genworth Financial, Inc. gets its products and services to customers across its distinct business lines as of late 2025. It's not one single path; it's a mix of B2B relationships, direct digital engagement, and legacy structures.

Enact's distribution network to mortgage lenders and originators

The Enact segment, Genworth Financial, Inc.'s mortgage insurance provider, primarily reaches lenders and originators through established business-to-business channels. The scale of the business being insured reflects the breadth of this distribution. As of the third quarter of 2025, Enact's primary insurance in-force stood at $272.3 billion. This growth was supported by new insurance written (NIW), which rose 35% from the prior quarter in the second quarter of 2025, showing active engagement with the origination market.

Independent insurance agents and brokers for legacy life and annuities

For the legacy Life and Annuities blocks, Genworth Financial, Inc. is not actively selling new products; these books of business are in runoff. The channel focus here is on policyholder service and managing the existing in-force business, which still contributes to investment income. The consolidated net investment income for Genworth Financial, Inc. in the third quarter of 2025 totaled $631 million.

CareScout.com direct-to-consumer platform for Care Plans and network access

CareScout represents Genworth Financial, Inc.'s growth engine for aging services, utilizing a direct-to-consumer approach alongside its network partnerships. The CareScout Quality Network (CQN) is a key component of this channel strategy, providing access to vetted care providers. By the third quarter of 2025, the CQN included over 700 providers across more than 950 locations nationwide, covering over 95% of the U.S. population aged 65 and older. The effectiveness of this network is tracked by matches, with 2,330 matches recorded year-to-date through September 30, 2025. Furthermore, Genworth Financial, Inc. launched Care Plans, a fee-based service, in the second quarter of 2025 to directly engage consumers needing long-term care needs evaluation. The CareScout Insurance subsidiary also advanced its product distribution, with its inaugural LTC product, Care Assurance, approved in 37 states as of the third quarter of 2025.

Acquisition of Seniorly to expand CareScout into senior living communities

Genworth Financial, Inc. expanded CareScout's channel reach through the acquisition of Seniorly, Inc. in the fourth quarter of 2025. This transaction, funded by Genworth Financial, Inc.'s existing holding company cash, was for approximately $15 million (under $20 million). The integration immediately added Seniorly's platform, which connects families to more than 3,000 senior living communities, directly into the CareScout ecosystem, enhancing its ability to guide families through both home care and senior living options.

Here's a quick look at the scale of the channels and related activities as of late 2025:

Channel/Metric Category	Specific Data Point	Value/Amount	Reporting Period/Date
Enact Mortgage Insurance	Primary Insurance In-Force	$272.3 billion	Q3 2025
CareScout Quality Network (CQN) Coverage	Percentage of US 65+ Census Covered	95%	Q3 2025
CareScout Quality Network (CQN) Providers	Number of Providers	Over 700	Q3 2025
CareScout Matches (YTD)	Total Matches Year-to-Date	2,330	Through September 30, 2025
CareScout Insurance Approvals	States with Care Assurance Approval	37	Q3 2025
Seniorly Acquisition Cost	Total Cash Consideration	Approximately $15 million	Q4 2025
Seniorly Community Reach Added	Senior Living Communities Connected	More than 3,000	Post-Acquisition

The CareScout expansion is clearly focused on building out a comprehensive, digitally-enabled service network. You can see the direct channel efforts through the launch of Care Plans and the integration of Seniorly's senior living community database.

• CareScout launched Care Plans, a fee-based service, in the second quarter of 2025.
• CareScout delivered 804 matches with CQN providers in the second quarter of 2025.
• Genworth Financial, Inc.'s total holding company cash and liquid assets were $248 million at the end of the second quarter of 2025.
• The CareScout Insurance initial capital investment expected for 2025 was modestly increased to $85 million to meet regulatory requirements.

Genworth Financial, Inc. (GNW) - Canvas Business Model: Customer Segments

You're looking at the specific groups Genworth Financial, Inc. serves across its distinct business lines. Honestly, the customer base is quite segmented, spanning from large financial entities to individual families planning for later life care.

U.S. mortgage lenders and financial institutions (via Enact).

This segment consists of the mortgage originators and lenders that use Enact, Genworth Financial's mortgage insurance subsidiary, to insure their residential mortgages. These institutions rely on Enact to manage credit risk on loans where the borrower has less than a standard down payment. The scale of this customer base is reflected in the volume of insured loans.

• Primary Insurance In Force (IIF) for Enact reached $272.3 billion as of the third quarter of 2025.
• Primary New Insurance Written (NIW) in Q3 2025 rose 6% from the previous quarter.

Individuals and families seeking long-term care planning and funding.

This group is targeted by the newer CareScout platform, which is focused on providing guidance and new, more affordable long-term care insurance products. These are Americans actively planning for potential future care needs, often driven by the rising costs of care services.

The CareScout Quality Network (CQN) is a key resource for this segment, providing access to vetted providers. As of the first quarter of 2025, the network achieved 90% coverage across the aged 65-plus census population in the United States. In the second quarter of 2025, CareScout delivered 804 matches between members and providers. Furthermore, the CareScout Insurance inaugural long-term care (LTC) policy was approved in April 2025 across 23 jurisdictions.

Existing policyholders of legacy LTC, life, and annuity products.

These are the established customers Genworth Financial continues to service from its in-force blocks of business, which are no longer actively sold. Managing these blocks involves ongoing customer service, claims processing, and executing multi-year rate action plans (MYRAPs) to improve financial stability.

Here's a quick look at the scale of these legacy blocks as of mid-2024:

Product Block	Estimated Number of Policyholders/Holders
LTCI Policies	Approximately 1 million
In-Force Life Insurance Policies and Annuity Contracts	Approximately 1.5 million

The company is actively managing these blocks, having achieved an estimated net present value of approximately $31.8 billion since 2012 from in-force rate actions through Q3 2025.

Caregivers and older adults utilizing CareScout services.

This segment includes older adults and their families who use CareScout's platform for guidance, not necessarily for purchasing a new Genworth policy. They are seeking immediate or near-term solutions for finding quality care. Genworth Financial, as a whole, serves more than 15 million customers across 20 countries, though the majority of the legacy customer base is in the U.S. and international markets like Canada and Australia.

The overall customer base Genworth Financial serves is broad, but the focus for growth is clearly on the aging American population needing care solutions. If onboarding new CareScout users takes longer than expected, churn risk rises defintely.

Genworth Financial, Inc. (GNW) - Canvas Business Model: Cost Structure

You're looking at the major drains on Genworth Financial, Inc.'s cash flow that keep the lights on and the legacy business running, plus the spending required to build the future with CareScout. Honestly, for a company managing long-tail liabilities, the cost structure is dominated by those legacy obligations, but the growth investments are now a significant, deliberate expenditure.

Claims and benefits payments for legacy LTC and life insurance represent a core, ongoing cost. While total payments aren't a single reported line item for the full year, the cost of managing experience variances in the legacy Long-Term Care Insurance segment is clear. For instance, the Long-Term Care Insurance segment reported an adjusted operating loss of $37 million in the second quarter of 2025, which was driven by a liability remeasurement loss primarily related to unfavorable actual variances from expected experience (A2E). This A2E was driven by lower terminations and higher benefit utilization.

The investment into the CareScout growth platform is a planned, significant outlay for Genworth Financial, Inc. This spending is split between the insurance product development and the services platform:

• Investment in CareScout Insurance: The company planned to invest $75 million in CareScout Insurance in 2025 to support the launch of its first new LTC insurance product. Cash outflows for the third quarter of 2025 included a capital investment of $81 million for CareScout Insurance to support this inaugural LTC product launch.
• Investment in CareScout Services: Genworth expects to invest approximately $45 million to $50 million in CareScout Services during 2025.

Servicing the holding company debt is another critical cost. Genworth Financial, Inc. reduced its holding company debt to $790 million as of December 31, 2024. For the second quarter of 2025, the reported Interest Expense on Debt was $26 million. More recently, third quarter 2025 cash outflows related to debt servicing costs were reported as $7 million.

Managing the existing, legacy blocks also requires substantial overhead. While specific allocation to just the legacy blocks is not always isolated, the broader administrative and operating expenses give you a sense of the scale. For the third quarter of 2025, Genworth Financial, Inc. reported total Operating Expenses of $1.74 billion. Looking closer at the components that feed into the adjusted operating income calculation, the Selling and Administration Expenses, which include operational costs, were $259 million for the third quarter of 2025.

Here's a quick look at some of the key reported cost-related outflows and figures from recent 2025 periods:

Cost Component	Reported Amount (2025)	Period/Context
Holding Company Debt Level	$790 million	As of December 31, 2024
Interest Expense on Debt	$26 million	Q2 2025
Debt Servicing Costs (Outflow)	$7 million	Q3 2025
CareScout Insurance Capital Investment (Outflow)	$81 million	Q3 2025
CareScout Services Investment (Planned Range)	$45 million to $50 million	Full Year 2025 Guidance
Selling and Administration Expenses (Proxy for OpEx)	$259 million	Q3 2025
LTC Segment Adjusted Operating Loss (Claims Impact)	$37 million	Q2 2025

The company manages these costs while also benefiting from Enact Holdings, Inc.'s performance, which contributed $134 million to Genworth's adjusted operating income in Q3 2025.

Genworth Financial, Inc. (GNW) - Canvas Business Model: Revenue Streams

You're looking at how Genworth Financial, Inc. actually brings in the money as of late 2025. It's a mix, really, leaning heavily on the mortgage insurance side while trying to grow the newer care-focused services. The numbers we have are solid, coming straight from the Q3 2025 filings.

The biggest immediate cash flow driver is the mortgage insurance business through Enact Holdings. While the total premiums aren't broken out separately for this section, Enact's strong operating performance is clear. For the third quarter of 2025, Enact contributed $134 million to Genworth's adjusted operating income. This segment is definitely the engine right now.

Next up is the investment side of the house. Net investment income, after taxes, landed at a very specific $631 million for Q3 2025. That's a key component, supported by higher income from limited partnerships, even if it was slightly down from the quarter before. Also feeding the parent company is the direct distribution from the subsidiary. Capital returns from Enact totaled $110 million in Q3 2025, which is crucial for Genworth's capital allocation plans, including share repurchases.

The legacy life and annuity products still generate insurance premiums, though this block is managed as a closed system for self-sustainability. Premiums generally increased, driven by in-force rate actions, but this is offset by policy terminations. The focus here is managing the block, not necessarily aggressive growth in top-line premiums.

For the CareScout services, which aim to generate fee-based revenue, the activity level is ramping up. While the specific fee per Care Plan isn't in the latest release, the network growth shows the potential scale. In Q3 2025, the CareScout Quality Network achieved 950 matches with home care providers. Genworth is actively investing here, with an expected allocation of approximately $45 million to $50 million in CareScout Services for the full year 2025.

Here's a quick look at the hard financial figures we pulled for that quarter:

Revenue/Income Stream Component	Q3 2025 Financial Amount
Net Investment Income (Net of Taxes)	$631 million
Capital Returns from Enact Holdings	$110 million
Enact Contribution to Adjusted Operating Income	$134 million
CareScout Quality Network Matches (Quarter)	950

You should also keep an eye on the operational metrics that feed into future fee revenue and claim savings:

• Primary insurance in-force for Enact grew to $272.3 billion.
• The U.S. life insurance companies' RBC ratio stood at 303%.
• The multi-year rate action plan on LTC has an estimated net present value of $31.8 billion since 2012.
• CareScout Quality Network coverage reached over 95% of the U.S. population aged 65 and older.

The whole structure relies on Enact's cash flow to fund shareholder returns and investments in CareScout. Finance: draft 13-week cash view by Friday.