Marais & McLennan Companies, Inc. (MMC): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage dynamique de la gestion et de l'assurance des risques mondiaux, Marsh & McLennan Companies, Inc. (MMC) apparaît comme une puissance transformatrice, naviguant stratégiquement des écosystèmes commerciaux complexes avec une expertise inégalée. En intégrant de manière transparente l'analyse avancée des risques, des approches de conseil innovantes et un réseau mondial complet, MMC fournit des solutions de pointe qui permettent aux organisations de transformer l'incertitude en avantage stratégique. Leur toile de modèle commercial méticuleusement conçu révèle un plan sophistiqué de la création de valeur, démontrant comment les partenariats stratégiques, les informations basées sur les données et l'innovation technologique convergent pour redéfinir la gestion des risques pour les sociétés multinationales, les institutions financières et les entreprises émergentes.

Marais & McLennan Companies, Inc. (MMC) - Modèle d'entreprise: partenariats clés

Transporteurs mondiaux d'assurance et de réassurance

Marais & McLennan maintient des partenariats stratégiques avec les principaux compagnies d'assurance mondiales:

Partenaire	Détails du partenariat	2023 Volume de collaboration
Aig	Collaboration mondiale de gestion des risques	1,2 milliard de dollars en assurance placée
Groupe d'assurance Zurich	Solutions d'assurance multinationale	987 millions de dollars de couverture des risques
Lloyd's of London	Placement des risques spécialisés	765 millions de dollars en couverture spécialisée

Entreprises de technologie et d'analyse de données

Les partenariats technologiques clés comprennent:

• Microsoft Azure - Cloud Infrastructure Partnership
• Palantir Technologies - Advanced Data Analytics Intégration
• IBM - Modélisation des risques d'intelligence artificielle

Organisations de conseil professionnel

Partenariats de réseaux de conseil stratégique:

Partenaire de conseil	Focus de la collaboration	2023 Revenus conjoints
Deloitte	Gestion des risques d'entreprise	456 millions de dollars
McKinsey & Entreprise	Services de conseil stratégique	389 millions de dollars

Institutions universitaires et de recherche

Partners de collaboration de recherche:

• Harvard Business School - Recherche en gestion des risques
• École de gestion du MIT Sloan - Études de risque technologique
• Université de Stanford - Recherche de cybersécurité

Partenaires de gestion des risques stratégiques

Collaborations critiques de gestion des risques:

Partenaire	Domaine de gestion des risques	2023 Valeur de partenariat
Forum économique mondial	Évaluation mondiale des risques	215 millions de dollars
Institut international de gestion des risques	Développement des normes de l'industrie	127 millions de dollars

Marais & McLennan Companies, Inc. (MMC) - Modèle d'entreprise: Activités clés

Services de conseil et de courtage à risque et d'assurance

Marais & McLennan génère 20,4 milliards de dollars de revenus totaux en 2023. Les services de courtage d'assurance représentent environ 40% de ces revenus, se traduisant à environ 8,16 milliards de dollars par an.

Catégorie de service	Revenus annuels	Part de marché
Courtage d'assurance mondiale	5,7 milliards de dollars	15.3%
Placement d'assurance spécialisée	2,46 milliards de dollars	8.7%

Conseil de gestion des risques d'entreprise

Corporate Risk Management Consulting génère environ 4,1 milliards de dollars de revenus annuels pour MMC.

• Services de gestion des risques d'entreprise
• Cyber ​​Risk Consulting
• Évaluation des risques stratégiques

Avantages sociaux et solutions de talents

Ce segment génère 3,9 milliards de dollars de revenus annuels, ce qui représente 19% du total des revenus de l'entreprise.

Service de bénéfice	Revenus annuels	Clientèle
Santé & Avantages sociaux	2,3 milliards de dollars	Plus de 15 000 clients d'entreprise
Solutions de retraite	1,6 milliard de dollars	Plus de 10 000 clients organisationnels

Modélisation actuarielle et financière

Les services actuariels contribuent à 2,5 milliards de dollars aux revenus annuels de MMC.

• Quantification des risques
• Prévision financière
• Analytique prédictive

Transformation numérique et intégration technologique

Les services technologiques génèrent 1,7 milliard de dollars de revenus annuels, avec des investissements importants dans les plateformes numériques.

Service technologique	Investissement annuel	Plateforme numérique Reach
Plateformes de gestion des risques numériques	350 millions de dollars	20 000+ utilisateurs mondiaux
Analyse des risques alimentée par l'IA	250 millions de dollars	Plus de 5 000 clients d'entreprise

Marais & McLennan Companies, Inc. (MMC) - Modèle d'entreprise: Ressources clés

Réseau mondial d'experts professionnels

Depuis 2024, Marsh & McLennan emploie 86 000 professionnels dans 130 pays. La rupture de la main-d'œuvre de l'entreprise comprend:

Catégorie professionnelle	Nombre d'employés
Spécialistes de la gestion des risques	24,500
Consultants en assurance	19,200
Experts en technologie numérique	12,800
Professionnels de conseil financier	15,600

Plateformes avancées d'analyse des risques

Marais & McLennan investit 1,2 milliard de dollars par an en technologie et plates-formes numériques. Les investissements technologiques clés comprennent:

• Plateformes logicielles de modélisation des risques
• Moteurs d'analyse prédictive
• Outils d'évaluation des risques de cybersécurité
• Systèmes de prédiction des risques d'apprentissage automatique

Méthodologies d'assurance propriétaire et de conseil

L'entreprise possède 47 brevets de propriété intellectuelle enregistrés liés à la gestion des risques et aux méthodologies d'assurance.

Bases de données et intelligences approfondies

Marais & McLennan maintient des bases de données complètes couvrant:

Catégorie de base de données	Records totaux
Profils de risques mondiaux	250,000+
Tendances du marché de l'assurance	180,000+
Évaluations des risques spécifiques à l'industrie	95,000+

Capital intellectuel et connaissances spécialisées

Les ressources intellectuelles de l'entreprise comprennent:

• Centres de recherche dans 22 emplacements mondiaux
• Budget de recherche annuel de 380 millions de dollars
• 400+ rapports de recherche de l'industrie publiés

Marais & McLennan Companies, Inc. (MMC) - Modèle d'entreprise: propositions de valeur

Solutions complètes de gestion des risques

Marais & McLennan fournit des services de gestion des risques avec un chiffre d'affaires total de 20,4 milliards de dollars en 2022. La société propose des solutions de gestion des risques d'entreprise dans plusieurs secteurs.

Service de gestion des risques	Contribution annuelle des revenus
Solutions de risque d'entreprise	6,7 milliards de dollars
Conseil des risques spécialisés	4,2 milliards de dollars
Conseil mondial des risques	3,9 milliards de dollars

Stratégies d'assurance et de protection financière sur mesure

MMC fournit des solutions d'assurance personnalisées avec Taux de rétention de 98%.

• Évaluation des risques individuels
• Cadres d'assurance sectoriels
• Packages de protection financière personnalisés

Idées et recommandations stratégiques axées sur les données

La société traite plus de 500 millions de points de données par an pour l'analyse des risques.

Catégorie d'analyse des données	Volume de traitement annuel
Modélisation prédictive des risques	275 millions de points de données
Analyse des tendances du marché	150 millions de points de données
Idées spécifiques au client	75 millions de points de données

Expertise mondiale avec la compréhension du marché local

Marais & McLennan opère dans 130 pays avec des stratégies localisées de gestion des risques.

• Présence sur 130 marchés mondiaux
• Plus de 85 000 employés dans le monde
• Solutions de risque spécifiques à la région

Innovation dans l'atténuation des risques et la résilience organisationnelle

MMC investit 450 millions de dollars par an dans la recherche technologique en matière d'innovation et d'atténuation des risques.

Catégorie d'innovation	Investissement annuel
Technologies de risque numérique	210 millions de dollars
Systèmes de prédiction des risques d'IA	140 millions de dollars
Solutions de cybersécurité	100 millions de dollars

Marais & McLennan Companies, Inc. (MMC) - Modèle d'entreprise: relations avec les clients

Partenariats de conseil stratégique à long terme

Marais & McLennan maintient des partenariats stratégiques avec 90% des entreprises du Fortune 1000. La durée moyenne du contrat est de 7,3 ans pour les clients au niveau de l'entreprise.

Catégorie de partenariat	Nombre de clients	Valeur du contrat moyen
Clients d'entreprise mondiaux	1,200	3,2 millions de dollars par an
Clients du marché intermédiaire	4,500	750 000 $ par an

Équipes de service à la clientèle dédiées

Structure d'équipe spécialisée Assure la gestion personnalisée des clients dans différents secteurs.

• Ratio moyen / équipe: 1: 5
• Professionnels de services dédiés par client: 3-7 spécialistes
• Taux moyen de rétention de la clientèle: 92,4%

Prise en charge de la gestion des risques personnalisée

Marais & McLennan fournit des solutions de risques sur mesure dans plusieurs industries.

Secteur de l'industrie	Niveau de personnalisation	Dépenses annuelles de gestion des risques
Services financiers	Haut	1,5 million de dollars par client
Soins de santé	Moyen	850 000 $ par client
Fabrication	Haut	1,2 million de dollars par client

Plateformes de fiançailles du client numérique

Investissements de transformation numérique Améliorez les capacités d'interaction client.

• Utilisateurs de la plate-forme numérique: 78 000 clients d'entreprise
• Taux d'engagement des applications mobiles: 62%
• Investissement annuel de plate-forme numérique: 124 millions de dollars

Conseil continu et surveillance des performances

Services complets de suivi des performances et de conseils.

Fréquence de surveillance	Métriques de performance suivies	Cycles de rapports annuels
Trimestriel	Risque, financier, opérationnel	4 rapports complets
Mensuel	Conformité, tendances du marché	12 mises à jour provisoires

Marais & McLennan Companies, Inc. (MMC) - Modèle d'entreprise: canaux

Équipes de vente directes

Marais & McLennan emploie 76 000 employés à l'échelle mondiale sur ses canaux de vente à partir de 2023. La force de vente directe de la société opère dans plus de 130 pays.

Canal de vente	Nombre de professionnels	Portée géographique
Risque & Services d'assurance	45,000	Mondial
Services de conseil	31,000	130+ pays

Plates-formes numériques et portails en ligne

Les plates-formes numériques de MMC génèrent environ 4,6 milliards de dollars de revenus numériques par an. L'entreprise exploite plusieurs portails en ligne dans ses segments d'entreprise.

• Plate-forme en ligne des services de placement des risques de marais
• Mercer Digital Benefits Management System
• Portail de conseil numérique Oliver Wyman

Conférences et événements de l'industrie

Marais & McLennan participe à plus de 250 conférences de l'industrie par an, avec une portée estimée à 150 000 participants professionnels.

Réseautage professionnel

La société maintient 87 000 connexions professionnelles via LinkedIn et des réseaux professionnels spécifiques à l'industrie.

Réseaux de référence stratégiques

MMC a établi des réseaux de référence générant environ 750 millions de dollars en activités référées annuelles dans ses opérations mondiales.

Type de réseau de référence	Revenus de référence annuels	Nombre de partenaires
Références de courtiers d'assurance	450 millions de dollars	5 200 partenaires
Réseau de référence consultant	300 millions de dollars	3 800 partenaires

Marais & McLennan Companies, Inc. (MMC) - Modèle d'entreprise: segments de clientèle

Grandes sociétés multinationales

Depuis 2023, Marsh & McLennan dessert environ 40% des entreprises du Fortune 1000. Marché total adressable pour les grandes sociétés multinationales estimées à 87,6 milliards de dollars.

Caractéristique du segment	Métrique
Total des clients d'entreprise	Plus de 5 200 entreprises mondiales
Revenus annuels du segment	6,3 milliards de dollars
Valeur d'engagement du client moyen	1,2 million de dollars par client

Entreprises de taille moyenne

MMC cible les entreprises de taille moyenne avec des solutions spécialisées de gestion des risques.

• Total des clients à mi-parcours: 12 500 entreprises
• Valeur du contrat annuel moyen: 350 000 $
• Contribution des revenus du segment: 2,1 milliards de dollars

Institutions financières

Services spécialisés pour les secteurs bancaire, d'assurance et d'investissement.

Type d'institution	Compte de clientèle	Contribution des revenus
Banques	1 750 institutions	3,4 milliards de dollars
Compagnies d'assurance	890 clients	2,7 milliards de dollars
Sociétés d'investissement	620 entreprises	1,9 milliard de dollars

Organisations du gouvernement et du secteur public

MMC fournit des services de gestion des risques et de conseil aux entités gouvernementales.

• Clients gouvernementaux totaux: 680 organisations
• Revenu annuel du segment: 1,5 milliard de dollars
• Couverture géographique: 47 pays

Société de soins de santé et de technologie

Solutions de risque spécialisées pour des paysages industriels complexes.

Sous-secteur de l'industrie	Compte de clientèle	Revenu
Fournisseurs de soins de santé	1 100 organisations	2,2 milliards de dollars
Entreprises technologiques	1 350 entreprises	2,6 milliards de dollars

Marais & McLennan Companies, Inc. (MMC) - Modèle d'entreprise: Structure des coûts

Compensation de talents professionnels

Depuis 2023 Exercice, Marsh & Les frais totaux de rémunération et de prestations des employés de McLennan étaient de 12,1 milliards de dollars. L'entreprise employait environ 85 000 professionnels dans le monde.

Catégorie de compensation	Montant (2023)
Salaires	8,7 milliards de dollars
Avantages	2,4 milliards de dollars
Bonus de performance	1 milliard de dollars

Technologie et infrastructure numérique

L'investissement technologique pour 2023 a totalisé 675 millions de dollars, ce qui représente 5,6% des revenus totaux.

• Infrastructure de cloud computing: 185 millions de dollars
• Systèmes de cybersécurité: 95 millions de dollars
• Développement de la plate-forme numérique: 220 millions de dollars
• Matériel et logiciel informatique: 175 millions de dollars

Investissements de recherche et développement

Les dépenses de R&D pour 2023 étaient de 310 millions de dollars, axées sur la gestion des risques et les innovations sur les technologies d'assurance.

Dépenses opérationnelles mondiales

Les dépenses opérationnelles totales en 2023 ont atteint 14,6 milliards de dollars.

Catégorie de coûts opérationnels	Montant (2023)
Installations de bureau	520 millions de dollars
Voyage et divertissement	215 millions de dollars
Services professionnels	380 millions de dollars
Infrastructure de communication	165 millions de dollars

Marketing et développement commercial

Les dépenses de marketing et de développement commercial pour 2023 étaient de 425 millions de dollars.

• Marketing numérique: 145 millions de dollars
• Événements et conférences d'entreprise: 85 millions de dollars
• Activation des ventes: 95 millions de dollars
• Développement de la marque: 100 millions de dollars

Marais & McLennan Companies, Inc. (MMC) - Modèle d'entreprise: Strots de revenus

Commissions de courtage d'assurance

Pour l'exercice 2023, Marsh & McLennan a déclaré un chiffre d'affaires total de 22,6 milliards de dollars. Les commissions de courtage d'assurance ont spécifiquement généré 9,4 milliards de dollars de revenus par le biais de divisions Marsh et Guy Carpenter.

Division	Revenus de 2023	Pourcentage du total des revenus
Marais	7,2 milliards de dollars	31.9%
Guy charpentier	2,2 milliards de dollars	9.7%

Frais de service de consultation

La division Mercer Consulting a généré 6,8 milliards de dollars de revenus pour 2023, ce qui représente un revenu important basé sur les services.

• Conseil des avantages sociaux
• Stratégie de santé et de retraite
• Services de conseil en talents et en investissement

Revenus consultatifs sur la gestion des risques

Les services de conseil en gestion des risques ont contribué 4,5 milliards de dollars au total des revenus de MMC en 2023.

Services de conseil à risque	Revenus de 2023
Gestion des risques d'entreprise	2,1 milliards de dollars
Cyber ​​Risk Consulting	1,3 milliard de dollars
Conseil des risques stratégiques	1,1 milliard de dollars

Abonnements à la solution numérique

Les solutions numériques et compatiblesaient à la technologie ont généré 1,2 milliard de dollars de revenus basés sur l'abonnement au cours de 2023.

Modèles de rémunération basés sur les performances

Les modèles de rémunération basés sur les performances à travers les services de conseil et de conseil ont généré environ 800 millions de dollars de revenus variables pour 2023.

Type de modèle de performance	Revenus de 2023
Arrangements de frais contingents	450 millions de dollars
Frais de consultation basés sur le succès	350 millions de dollars

Marsh & McLennan Companies, Inc. (MMC) - Canvas Business Model: Value Propositions

You're looking at the core reasons clients choose Marsh & McLennan Companies, Inc. (MMC) when the stakes are high-it boils down to scale, integration, and specialized knowledge.

Integrated solutions across risk, strategy, and people (The Power of Perspective)

The value proposition rests on combining the capabilities of Marsh, Guy Carpenter, Mercer, and Oliver Wyman. This integration is being formally streamlined, with an announced transition to a unified Marsh brand by 2026. This is supported by the firm's overall financial scale, having generated consolidated revenue of $20.4 billion for the nine months ended September 30, 2025.

The firm advises clients across 130 countries. This breadth allows for a holistic view, which management calls 'the power of perspective'.

Access to global reinsurance capital and complex risk placement capacity

This value is primarily delivered through Guy Carpenter. For the third quarter of 2025, Guy Carpenter's revenue was reported as $398 million, showing a 5% increase on both GAAP and underlying bases for that quarter. For the first nine months of 2025, Guy Carpenter's underlying revenue growth was 5%. This capacity is essential for placing the largest and most complex risks globally.

Specialized consulting on systemic risks (e.g., climate, geopolitical, cyber)

The Consulting segment, which houses Oliver Wyman, focuses heavily on these complex advisory areas. For the nine months ended September 30, 2025, the Consulting segment generated revenue of $7.2 billion. Oliver Wyman specifically delivered revenue of $818 million in Q1 2025 and saw 8% underlying growth in Q3 2025. The firm is actively investing in technology and data analytics to enhance these capabilities.

Customized health, wealth, and career solutions for large employers

Mercer provides these specific human capital solutions. In Q1 2025, Mercer's Health underlying revenue increased by 7%, while Wealth underlying revenue grew by 3%. For Q3 2025, Mercer's revenue was $1.6 billion, representing 3% underlying growth.

Deep industry expertise across four market-leading businesses

The depth of expertise is quantified by the segment revenue contributions in the latest reported quarter, Q3 2025.

Here's the quick math on the Q3 2025 revenue breakdown:

Business Unit	Q3 2025 Revenue (Millions USD)	Underlying Growth (Q3 2025)
Marsh (Risk & Insurance Services)	$3,400	4%
Guy Carpenter (Risk & Insurance Services)	$398	5%
Mercer (Consulting)	$1,600	3%
Oliver Wyman (Consulting)	$886	8%

The Risk & Insurance Services segment overall brought in $3.9 billion in Q3 2025 revenue, up 13% year-over-year. The Consulting segment revenue was $2.5 billion in the same period, up 9%.

The firm is actively deploying capital to support growth and shareholder returns, with plans to deploy approximately $4.5 billion in 2025 across dividends, acquisitions, and share repurchases.

• Marsh underlying revenue growth in U.S./Canada for Q3 2025 was 3%.
• International operations for Marsh showed underlying revenue growth of 5% in Q3 2025.
• The firm's adjusted operating margin for Q3 2025 reached 22.7%.

Marsh & McLennan Companies, Inc. (MMC) - Canvas Business Model: Customer Relationships

You're looking at how Marsh & McLennan Companies, Inc. (MMC) keeps its clients engaged and coming back for more, which is the heart of their business. Honestly, for a firm this size, it's all about maintaining that high-value, advisory connection across their massive global footprint.

Dedicated, high-touch relationship management for large clients

The core of the relationship strategy centers on deep engagement, especially with the largest enterprises. Marsh & McLennan Companies advises clients in a staggering 130 countries. This global scale requires dedicated teams to manage complex, multi-jurisdictional risks and strategy needs. The Risk & Insurance Services segment, which includes Marsh, is the behemoth here; it accounted for approximately 63% of total revenue in 2024. For context, Marsh alone generated $3.5 billion in revenue in the first quarter of 2025, showing the sheer volume of client activity flowing through that relationship channel.

The consulting side, through Oliver Wyman, also focuses on senior-level relationships, partnering with corporate and government senior leadership on complex strategic challenges. Oliver Wyman's revenue for the first quarter of 2025 was $818 million.

Long-term, trusted advisor model for recurring revenue

The model is built on being the trusted advisor, which naturally leads to recurring revenue streams, especially in the advisory and brokerage space. John Doyle, President and CEO, noted that clients value their advice and solutions, particularly in uncertain times. This suggests a stickiness to the service offering. However, you have to watch the execution; reports indicated Q3 2025 saw client retention declines in the risk management services, specifically in emerging economies where regulatory shifts complicated contract renewals. That's a clear signal that the high-touch model needs constant reinforcement to counter market-specific headwinds.

The long-term view is supported by strategic moves like Marsh Captive Solutions establishing 92 new captives in 2024, a clear way to lock in tailored, long-term risk financing relationships.

Client-centric approach to cross-sell services across segments

You see the client-centric push in how the segments work together to offer a full suite of services-risk, strategy, and people. The goal is to help a client with a strategy problem (Oliver Wyman) and then implement the resulting risk transfer (Marsh) or talent strategy (Mercer). For the first nine months ended September 30, 2025, consolidated revenue hit $20.4 billion. This scale is only manageable if services are bundled or cross-sold effectively. A concrete example of this collaboration is the development of Sentrisk, an AI-powered platform created by Oliver Wyman and Marsh to address supply chain risk management.

Here's a quick look at the revenue scale across the main relationship-driven divisions for the first half of 2025:

Segment	Revenue (Six Months Ended June 30, 2025)	Underlying Growth (Six Months Ended June 30, 2025)
Risk & Insurance Services (Marsh & Guy Carpenter)	$4.6 billion (Q2 2025)	4% (Q2 2025)
Consulting (Mercer & Oliver Wyman)	$4.7 billion (First Six Months 2025)	4% (First Six Months 2025)

Digital self-service and analytics platforms for client insights

Marsh & McLennan Companies is defintely pushing digital tools to enhance client insights and efficiency, which supports both high-touch and self-service needs. They are actively investing in generative AI tools, including an internal tool named LenAI, designed to meet their data security standards. The use of digitally based platforms for data collection is key, ensuring information is collated with higher accuracy and constancy, allowing for real-time data access for decision-making.

The focus on data-backed insights is evident across the firm:

• Clients seek tools like the Marsh ESG Risk Rating for performance assessment.
• There is a demand for advanced solutions in third-party vulnerability assessment.
• Marsh McLennan Agency's 2025 Business Insurance Trends report highlights escalating digital risks, including Business Email Compromise (BEC) losses reported by the FBI's Internet Crime Complaint Center at nearly $55.5 billion between 2013 and 2023.
• Reskilling colleagues is essential for the effective implementation of new digital platforms.

The creation of Business and Client Services (BCS) in Q3 2025 was announced to accelerate client impact through greater capabilities, data, and technology.

Finance: draft 13-week cash view by Friday.

Marsh & McLennan Companies, Inc. (MMC) - Canvas Business Model: Channels

You're mapping out how Marsh & McLennan Companies, Inc. (MMC) gets its services to clients, and the scale here is massive, built on both direct relationships and a growing agency footprint.

The direct global sales force and relationship managers are supported by a vast internal structure. Marsh & McLennan has more than 90,000 colleagues worldwide as of 2025, all focused on delivering expertise across risk, strategy, and people solutions. The Risk and Insurance Services segment, which includes Marsh, accounted for around 65% of Marsh & McLennan's overall top line in the first nine months of 2025. For the nine months ended September 30, 2025, consolidated revenue was $20.4 billion.

The Marsh McLennan Agency (MMA) network is the dedicated channel for the middle market, built through consistent inorganic investment. MMA is currently the fifth-largest insurance broker in the US on a standalone basis. This network has a workforce of approximately 15,000 colleagues and generates roughly $5 billion in revenue on a standalone basis. The acquisition strategy has been active; Marsh McLennan Agency completed 1 acquisition to date in the current calendar year (2025) as of October 2025, bringing the total number of acquisitions to 62 since its launch. The most recent reported acquisition in 2025 was Acumenins in January 2025.

The physical reach is anchored by a global office network. Marsh & McLennan Companies, Inc. has a consistent service presence spanning over 130 countries. Within the Marsh business specifically, there are more than 600 owned or controlled offices operating across more than 80 countries.

Proprietary digital platforms are increasingly critical for efficiency and scale, especially in driving recurring revenue. The company is actively investing in generative AI tools, including an internal tool named LenAI designed for data security. Furthermore, one of the company's platforms is reportedly powering campaigns for a who's-who of Fortune 1000 brands, driving recurring seven-figure contracts and 2x sales growth heading into 2025. Marsh also maintains a proprietary measure of global commercial insurance premium pricing change at renewal, providing market insights.

Here's a quick look at the scale of the primary distribution arms:

Channel Component	Metric	Value/Amount
Global Reach	Countries with Marsh operations	Over 130
Marsh Owned/Controlled Offices	Number of offices	More than 600
Marsh McLennan Agency (MMA)	Colleagues	15,000
Marsh McLennan Agency (MMA)	Standalone Annualized Revenue	Approximately $5 billion
Marsh & McLennan (Total)	Colleagues Worldwide (c.)	90,000
Marsh & McLennan (Total)	Trailing 12-Month Revenue (as of Sep 30, 2025)	$26.5 billion

The deployment of technology is evident across service lines, helping to standardize delivery:

• Proprietary AI tool for internal use: LenAI.
• Digital platform driving recurring revenue: Generating seven-figure contracts.
• Digital platform sales growth: Reported 2x sales growth heading into 2025.
• MMA acquisition activity in 2025 (as of Oct): 1 completed acquisition.

The direct sales and relationship management function is heavily supported by the scale of the Marsh business unit itself, which generated $3.849 billion in revenue for the three months ended June 30, 2025. The EMEA region, a key part of the international direct sales effort, saw underlying revenue growth of 5% in Q3 2025.

Marsh & McLennan Companies, Inc. (MMC) - Canvas Business Model: Customer Segments

Marsh & McLennan Companies, Inc. serves a client base defined by organizational scale and complex needs across risk, strategy, and people consulting.

The company advises clients in 130 countries globally. The total workforce supporting these segments numbered over 90,000 professionals as of late 2025. Consolidated revenue for the three months ended June 30, 2025, reached $7.0 billion.

The primary customer segments are served through the Risk & Insurance Services segment (Marsh and Guy Carpenter) and the Consulting segment (Mercer and Oliver Wyman).

Customer Segment Focus	MMC Business Unit	Q2 2025 Revenue (Millions USD)	Q1 2025 Revenue (Millions USD)
Large Corporations/Financial Institutions	Marsh	$3,849	$3,500
Insurance/Reinsurance Market	Guy Carpenter	$677	$1,200
Large Corporations/Governments (Strategy)	Oliver Wyman	$873	(Part of $2,200 Consulting total)
Large Corporations (HR/Wealth/Health)	Mercer	$1,498	(Part of $1,400 total in Q1 2024, Q1 2025 data not explicitly separated for Mercer vs Consulting total in the same way as Q2)

The Risk and Insurance Services segment, which includes Marsh and Guy Carpenter, generated $4,625 million in revenue for the second quarter of 2025. The Consulting segment, comprising Mercer and Oliver Wyman Group, reported revenue of $2,371 million for the same period.

Large multinational corporations and financial institutions

• Marsh's Q2 2025 revenue was $3,849 million.
• Marsh's U.S./Canada underlying revenue growth was 4% in Q2 2025.
• Oliver Wyman partners with senior leadership in corporations on strategic challenges.

Governments and public sector entities globally

Marsh & McLennan Companies, Inc. serves government entities across its segments, particularly through Oliver Wyman's advisory services. The company's global footprint supports this segment.

• International operations for Marsh showed underlying revenue growth of 7% in Q2 2025.
• EMEA region underlying revenue growth for Marsh was 8% in Q2 2025.
• Asia Pacific underlying revenue growth for Marsh was 4% in Q2 2025.

Mid-sized companies and regional businesses (via MMA)

Marsh McLennan Agency (MMA) focuses on the middle market, evidenced by strategic expansion activities. The acquisition of McGriff Insurance Services was agreed upon in Q3 2024 for $7.75 billion.

• The McGriff acquisition included assuming a deferred tax asset valued at about $500 million.
• Marsh's Q1 2025 underlying revenue growth in U.S./Canada was 4%.

Insurance and reinsurance companies (as clients of Guy Carpenter)

Guy Carpenter is the reinsurance arm, serving insurance and reinsurance companies directly in the placement and management of reinsurance programs.

• Guy Carpenter revenue for Q2 2025 was $677 million.
• Guy Carpenter's underlying revenue growth was 5% in Q2 2025.
• Guy Carpenter revenue for Q1 2025 was $1.2 billion.

Marsh & McLennan Companies, Inc. (MMC) - Canvas Business Model: Cost Structure

You're looking at the expense side of Marsh & McLennan Companies, Inc. (MMC), which is heavily weighted toward its people and the technology needed to support its advice-driven business. The numbers reflect a large, global professional services operation.

Employee compensation and benefits, the single largest cost driver

Compensation is definitively the biggest line item, as you'd expect for a firm built on expert advice across risk, strategy, and human capital. For the full year 2024, consolidated operating expenses reached $18.6 billion. The primary driver for the 7% increase in operating expenses that year was compensation and benefits, fueled by higher base salaries and incentive compensation. This indicates that employee-related costs easily represent the largest portion of the total operating expense base.

Here's a look at the scale of the overall cost base and recent expense trends:

Metric	Period Ending September 30, 2025 (TTM)	Full Year 2024
Consolidated Operating Expenses	$20.307 billion	$18.6 billion
Operating Expense Increase (YoY)	11.78%	7%
Restructuring Charges Incurred	N/A (Thrive charges separate)	$276 million
Total Identified Intangible Amortization Expense	N/A (Excluded from Adjusted OI)	$343 million

Technology and digital transformation investment, including AI

Investment in technology is integrated into the cost structure, both as an ongoing operating expense and as a targeted reinvestment from efficiency programs. The company is centralizing technology investments through its new Business and Client Services (BCS) unit. The Thrive program specifically mentions reinvesting savings to expand AI deployment. While a precise 2025 technology spend figure isn't isolated, the focus on AI tools like LenAI, Aida, and Sentrisk shows where capital is being directed to boost productivity.

Acquisition-related costs and amortization of intangibles

Marsh & McLennan Companies, Inc. had a significant inorganic investment year in 2024. The company invested $9.4 billion in acquisitions in 2024. The McGriff acquisition alone was a major component. Amortization of intangibles, which arises from these acquisitions, is a non-cash charge often excluded from adjusted operating income metrics. For the full year 2024, the total identified intangible amortization expense was $343 million.

Restructuring costs from the Thrive program in 2025

The major restructuring event in late 2025 is the Thrive program. This initiative is designed to generate approximately $400 million in savings over three years. To achieve these efficiencies, Marsh & McLennan Companies, Inc. expects to incur approximately $500 million in charges. These charges are mainly allocated to severance, work transitions, and organizational simplification efforts.

The key components of the 2025 Thrive program charges are:

• Severance costs
• Work transition expenses
• Costs for organizational simplification

For context, prior restructuring activities in 2024 totaled $276 million.

Marsh & McLennan Companies, Inc. (MMC) - Canvas Business Model: Revenue Streams

You're looking at the top-line flow of cash into Marsh & McLennan Companies, Inc. (MMC) as of late 2025. The revenue streams are fundamentally split between placing risk and advising on risk and people matters.

The first major stream comes from commissions and fees from insurance and reinsurance brokerage, which is the Risk & Insurance Services segment. This is where Marsh and Guy Carpenter generate their income from placing complex risks and facultative reinsurance business for clients globally. The second stream is pure consulting fees from Mercer and Oliver Wyman engagements, covering everything from human capital strategy to economic and management advice.

For the first nine months of 2025, consolidated revenue was $20.4 billion. That's a solid number, showing continued demand for their core services. The Risk & Insurance Services revenue for the first nine months of 2025 hit $13.3 billion. Also, the Consulting segment revenue for the first nine months of 2025 totaled $7.2 billion.

Here's a quick math breakdown of how those two major segments contributed to the total revenue for the nine months ended September 30, 2025. It helps to see the relative size of each business unit, defintely.

Segment/Business Unit	Revenue (Nine Months Ended Sept 30, 2025)	Year-over-Year GAAP Growth (Q3 2025 vs Q3 2024)
Consolidated Revenue	$20.4 billion	11%
Risk & Insurance Services	$13.3 billion	13%
Consulting	$7.2 billion	9%
Marsh (within R&IS)	Data not explicitly available for nine months, but Q3 was $3.4 billion	16%
Guy Carpenter (within R&IS)	Data not explicitly available for nine months, but Q3 was $398 million	5%
Mercer (within Consulting)	$4.6 billion	9%
Oliver Wyman (within Consulting)	$2.6 billion	9%

The revenue from the Risk & Insurance Services pillar is composed of fees and commissions derived from several key activities:

• Commissions and fees from Marsh placements.
• Fees from Guy Carpenter reinsurance brokerage services.
• Revenue from advisory services within the brokerage units.

The Consulting segment's fees are generated through engagements across its two main businesses:

• Consulting fees from Mercer engagements.
• Fees from Oliver Wyman management and economic consulting projects.