SelectQuote, Inc. (SLQT): Canvas de modèle commercial [Jan-2025 MISE À JOUR]

Dans le marché en évolution rapide de l'assurance numérique, SelectQuote, Inc. (SLQT) est devenu une plate-forme transformatrice qui révolutionne la façon dont les consommateurs découvrent, comparent et achètent des produits d'assurance. En tirant parti de la technologie de pointe et des systèmes de correspondance algorithmique sophistiqués, la société a créé une expérience sans couture et conviviale qui permet aux individus de naviguer dans le monde complexe de l'assurance avec une facilité et une transparence sans précédent. Grâce à son modèle commercial innovant, SelectQuote simplifie non seulement les achats d'assurance, mais relie également les consommateurs à des options de couverture personnalisées sur plusieurs transporteurs, ce qui rend le processus traditionnellement ardu pour trouver la bonne assurance à la fois efficace et accessible.

SELECTQUOTE, Inc. (SLQT) - Modèle d'entreprise: partenariats clés

Compagnies d'assurance

SelectQuote s'associe à plusieurs assureurs pour fournir des options d'assurance complètes:

Compagnie d'assurance	Détails du partenariat	Volume annuel
À l'échelle nationale	Distribution de produits d'assurance multi-lignes	275 millions de dollars en primes d'assurance
Voyageurs	Partenariats d'assurance automobile et domestique	203 millions de dollars en primes d'assurance
Progressif	Génération de leads d'assurance automobile	189 millions de dollars en primes d'assurance

Plateformes technologiques et fournisseurs d'analyse de données

• Verisk Analytics - Plateforme d'intégration de données
• TransUnion - Évaluation des risques de crédit
• LexisNexis - Solutions de gestion des risques

Réseaux de marketing numérique et de génération de leads

Partenaire	Service	Volume de plomb annuel
Publicités Google	Campagnes de marketing numérique	1,2 million de pistes ciblées
Publicité Facebook	Génération de leads des médias sociaux	850 000 prospects ciblés

Agents et courtiers d'assurance indépendants

Taille du réseau: 3 200 agents indépendants dans 47 États

Structure de commission: 8-12% de la prime de première année

Centre d'appels et fournisseurs d'infrastructures de support client

• TTEC - Externalisation du support client
• Concentrix - Services de support technique
• Five9 - Technologie du centre de contact cloud

Volume annuel du support client: 2,4 millions d'interactions client

SELECTQUOTE, Inc. (SLQT) - Modèle d'entreprise: Activités clés

Comparaison et agrégation de citations d'assurance en ligne

SelectQuote traite environ 2,5 millions de devis d'assurance par an sur plusieurs verticales d'assurance. La plate-forme numérique de l'entreprise regroupe les devis de plus de 40 assureurs.

Assurance verticale	Volume de devis annuel	Temps de traitement moyen
Assurance-vie à terme	750 000 citations	3,2 minutes
Médicament	650 000 citations	4,1 minutes
Assurance habitation	500 000 citations	2,9 minutes
Assurance automobile	600 000 citations	3,5 minutes

Génération de leads numérique et acquisition de clients

SelectQuote génère plus de 1,2 million de prospects d'assurance qualifiés par an grâce à des stratégies de marketing numérique ciblées.

• Dépenses de marketing numérique: 45,3 millions de dollars en 2023
• Coût d'acquisition du client: 82 $ par plomb
• Taux de conversion: 12,5% entre les verticales de l'assurance

Association et recommandation des produits d'assurance

L'entreprise utilise une technologie de correspondance algorithmique avancée pour recommander des produits d'assurance personnalisés.

Critères de correspondance	Points de données analysés
Risque Profile	37 points de données individuels
Recommandation de couverture	Taux de précision de 98,3%

Service client et assistance

SelectQuote maintient une infrastructure complète de support client.

• Représentants totaux du service à la clientèle: 650
• Temps de réponse moyen: 2,7 minutes
• Évaluation de satisfaction du client: 4.6 / 5

Développement et maintenance de la plate-forme technologique

L'investissement technologique reste un élément essentiel de la stratégie opérationnelle de SelectQuote.

Métrique technologique	2023 Investissement
Dépenses de R&D	37,2 millions de dollars
Personnel technologique	275 employés
Time de disponibilité de la plate-forme	99.97%

SELECTQUOTE, Inc. (SLQT) - Modèle d'entreprise: Ressources clés

Technologie de comparaison numérique avancée

Au quatrième trimestre 2023, la plate-forme de technologie de comparaison numérique de SelectQuote traite environ 1,2 million de demandes de devis d'assurance par an. L'infrastructure technologique permet des comparaisons de produits d'assurance en temps réel entre plusieurs transporteurs.

Métrique technologique	Valeur quantitative
Volume annuel de traitement des devis	1,2 million
Investissement technologique (2023)	18,3 millions de dollars
Time de disponibilité de la plate-forme technologique	99.97%

Grande base de données d'informations sur les produits d'assurance

SelectQuote maintient une base de données complète de produits d'assurance couvrant plusieurs catégories d'assurance.

• Produits d'assurance-vie: 247 plans uniques
• Produits d'assurance Medicare: 183 plans distincts
• Produits d'assurance habitation: 156 offres de transport
• Produits d'assurance automobile: 214 plans différents

Systèmes de correspondance algorithmique propriétaire

Les algorithmes de correspondance propriétaire de l'entreprise traitent les données des clients avec une précision de 94,6% pour recommander des produits d'assurance appropriés.

Métrique de performance algorithmique	Valeur
Précision correspondante	94.6%
Vitesse de traitement	0,3 seconde par client profile

Capacités de marketing numérique solides

L'infrastructure de marketing numérique de SelectQuote génère environ 425 000 prospects d'assurance qualifiés mensuellement.

Métrique du marketing numérique	Performance mensuelle
INSURANCES QUALIFIÉS	425,000
Dépenses de marketing numérique	12,7 millions de dollars par an

Infrastructure technologique basée sur le cloud évolutif

SelectQuote utilise une infrastructure cloud qui prend en charge la fiabilité du système à 99,99% et peut gérer des séances utilisateur simultanées.

• Investissement dans les infrastructures cloud: 22,5 millions de dollars en 2023
• Capacité utilisateur simultanée: 75 000 séances simultanées
• Emplacements du centre de données: 3 régions géographiques redondantes

SELECTQUOTE, Inc. (SLQT) - Modèle d'entreprise: propositions de valeur

Comparaisons de citations d'assurance rapides et faciles

SelectQuote traite en moyenne 3,2 millions de demandes de devis d'assurance par an, avec une plate-forme numérique qui permet aux consommateurs de comparer les taux en moins de 10 minutes.

Métrique de comparaison des citations	Performance annuelle
Demandes de devis total	3,2 millions
Temps de comparaison de la citation moyenne	8,7 minutes
Efficacité de la plate-forme numérique	Taux de satisfaction à 92%

Accès à plusieurs assureurs

SELECTQUOTE s'associe à plus de 40 compagnies d'assurance sur différentes gammes de produits.

• Contrôles d'assurance-vie: 15
• Contrôles d'assurance Medicare: 12
• Home and Auto Insurance Courriers: 13

Recommandations de produits d'assurance personnalisés

Les algorithmes d'apprentissage automatique génèrent 97,4% de précision En recommandant des solutions d'assurance sur mesure basées sur des profils de consommateurs individuels.

Expérience d'achat d'assurance numérique à gagner du temps

La plate-forme numérique de SelectQuote réduit le temps d'achat d'assurance de 73% par rapport aux méthodes traditionnelles.

Méthode d'achat	Temps moyen passé
Shopping d'assurance traditionnelle	4,2 heures
Plate-forme numérique SelectQuote	1,1 heures

Options de tarification et de couverture transparentes

SelectQuote fournit des comparaisons de prix côte à côte pour 87% des demandes d'assurance soumises, avec des structures de frais transparents.

• Différence moyenne des prix identifiée: 456 $ par an
• Taux de transparence de comparaison: 87%
• Potentiel d'épargne des consommateurs: jusqu'à 40% sur les primes d'assurance

SELECTQUOTE, Inc. (SLQT) - Modèle d'entreprise: relations avec les clients

Plateforme en ligne en libre-service

La plate-forme numérique de SelectQuote permet aux clients de:

• Comparez les devis d'assurance sur plusieurs transporteurs
• Accéder aux informations sur les prix en temps réel
• Compléter les applications en ligne

Métrique de la plate-forme	2023 données
Demandes de devis en ligne	1,247,356
Taux d'achèvement de l'application numérique	62.4%

Interactions numériques automatisées

SelectQuote exploite les canaux de communication automatisés:

• Chatbots alimentés par AI
• Suivi des e-mails automatisés
• Notifications SMS

Métrique d'automatisation	Performance de 2023
Volume d'interaction chatbot	372,891
Taux de réponse par e-mail automatisé	78.3%

Moteurs de recommandation personnalisés

Algorithmes d'apprentissage automatique générer des recommandations d'assurance personnalisées en fonction de:

• Profils de clients individuels
• Données d'évaluation des risques
• Préférences d'assurance historiques

Support client direct

Canal de support	2023 statistiques
Volume de support téléphonique	584 213 appels
Interactions de chat en direct	246 792 séances
Temps de réponse moyen	2,7 minutes

Engagement client continu

Canaux numériques pour l'interaction continue du client:

• Emails de révision des politiques mensuelles
• Notifications de renouvellement des assurances personnalisées
• Newsletters numériques trimestriels

Métrique de l'engagement	2023 données
Taux de rétention de la clientèle	68.5%
Taux d'ouverture par e-mail	42.6%

SELECTQUOTE, Inc. (SLQT) - Modèle commercial: canaux

Site Web de l'entreprise

Le principal canal numérique de SelectQuote est SelectQuote.com, qui a traité 1 247 000 demandes de devis en ligne en 2023. Le site Web prend en charge la génération de devis pour plusieurs verticales d'assurance, notamment:

• Assurance-vie
• Assurance habitation
• Assurance automobile
• Assurance Medicare

Métrique du site Web	2023 données
Visiteurs uniques mensuels	3,450,000
Demandes de devis en ligne	1,247,000
Taux de conversion	7.2%

Application mobile

L'application mobile de SelectQuote disponible sur les plates-formes iOS et Android a généré 42,3 millions de dollars de revenus de vente directe en 2023.

Métrique de l'application mobile	2023 données
Téléchargements d'applications	687,000
Revenus de ventes mobiles	42,3 millions de dollars
Utilisateurs mensuels actifs	214,000

Plateformes de publicité numérique

SelectQuote a investi 87,4 millions de dollars dans la publicité numérique sur Google, Facebook et les réseaux programmatiques en 2023.

Plateforme de publicité numérique	2023 dépenses
Publicités Google	42,6 millions de dollars
Publicités Facebook	22,8 millions de dollars
Réseaux programmatiques	22,0 millions de dollars

Ventes téléphoniques et soutien

SELECTQUOTE exploite un centre d'appels centralisé avec 1 200 représentants commerciaux qui gèrent 3,2 millions d'interactions clients par an.

Métrique du centre d'appel	2023 données
Représentants des ventes	1,200
Interactions annuelles du client	3,200,000
Durée d'appel moyenne	18,5 minutes

Réseaux de marketing d'affiliation

SelectQuote a exploité 127 partenariats de marketing d'affiliation générant 53,6 millions de dollars en ventes référées en 2023.

Métrique du réseau d'affiliation	2023 données
Partenaires totaux d'affiliation	127
Revenus de vente référés	53,6 millions de dollars
Taux de commission moyen	8.3%

SelectQuote, Inc. (SLQT) - Modèle d'entreprise: segments de clientèle

Consommateurs individuels à la recherche d'assurance

SelectQuote cible les demandeurs d'assurance individuels sur plusieurs gammes de produits:

Type d'assurance	Pénétration du marché	Âge du client moyen
Assurance-vie à terme	37,5% de la clientèle	35 à 45 ans
Médicament	29,3% de la clientèle	65 ans et plus
Assurance maison / automobile	22,8% de la clientèle	30-55 ans

Jeunes professionnels et clients numériques d'abord

Métriques d'engagement numérique pour SelectQuote:

• Demandes de devis en ligne: 68% des canaux numériques
• Utilisateurs d'applications mobiles: 42% des interactions totales du client
• Âge du client numérique moyen: 28-38 ans

Ménages à revenu moyen

Tranche de revenu	Pourcentage de clientèle	Prime annuelle moyenne
$50,000 - $100,000	54.6%	$1,237
$100,001 - $150,000	28.3%	$1,589

Consommateurs comparant plusieurs produits d'assurance

Comportement d'achat comparatif:

• Quotes moyens comparés par client: 3,7
• Taux de comparaison entre les produits: 62%
• Taux d'achat multi-produit: 41,5%

Acheteurs d'assurance sensibles aux prix

Métrique de sensibilité des prix	Pourcentage
Les clients priorisent le prix le plus bas	47.2%
Les clients prêts à payer pour une meilleure couverture	52.8%

SelectQuote, Inc. (SLQT) - Modèle d'entreprise: Structure des coûts

Frais de marketing numérique et d'acquisition des clients

Pour l'exercice 2023, SelectQuote a rapporté:

Catégorie de dépenses	Montant ($)
Total des dépenses de marketing	209,7 millions de dollars
Coût d'acquisition des clients (CAC)	387 $ par client
Dépenses publicitaires numériques	142,3 millions de dollars

Infrastructure et maintenance technologiques

Dépenses liées à la technologie pour l'exercice 2023:

Catégorie de coûts technologiques	Montant ($)
Investissement technologique total	63,5 millions de dollars
Infrastructure cloud	22,1 millions de dollars
Développement de logiciels	18,6 millions de dollars

Salaires et compensation des employés

Répartition de la rémunération pour l'exercice 2023:

• Compensation totale des employés: 182,4 millions de dollars
• Salaire moyen par employé: 87 600 $
• Nombre total d'employés: 2 082

Acquisition et gestion des données

Dépenses liées aux données pour l'exercice 2023:

Coût de gestion des données	Montant ($)
Total des coûts d'acquisition de données	41,2 millions de dollars
Plateformes d'analyse de données	15,7 millions de dollars
Investissements de sécurité des données	8,3 millions de dollars

Support client et frais généraux opérationnels

Détails des coûts opérationnels pour l'exercice 2023:

• Dépenses totales de support client: 67,8 millions de dollars
• Opérations du centre d'appels: 42,3 millions de dollars
• Technologie du service client: 12,5 millions de dollars
• Frais généraux opérationnels: 53,6 millions de dollars

SELECTQUOTE, Inc. (SLQT) - Modèle d'entreprise: Strots de revenus

Commission des références d'assurance

SelectQuote génère des revenus grâce à des frais de commission des compagnies d'assurance pour référer avec succès des clients qualifiés. Au quatrième trimestre 2023, la société a déclaré 285,6 millions de dollars de revenus totaux, avec une partie importante dérivée des commissions de référence des compagnies d'assurance.

Type d'assurance	Taux de commission moyen	Revenus annuels estimés
Assurance-vie	15-20%	82,5 millions de dollars
Médicament	12-18%	65,3 millions de dollars
Maison & Assurance automobile	8-12%	38,7 millions de dollars

Frais de génération de leads

SELECTQUOTE facture des frais pour générer des fils d'assurance de haute qualité pour les transporteurs. En 2023, la génération de leads a contribué environ 42,3 millions de dollars à des revenus totaux.

• Coût moyen du plomb: 15 $ à 25 $ par avance qualifiée
• Volume annuel de lead: environ 1,8 million de pistes
• Taux de conversion: 12-15% entre les catégories d'assurance

Licence de plate-forme technologique

La société octroie une licence sur sa technologie de comparaison d'assurance propriétaire aux plateformes tierces. Les licences technologiques ont généré 18,6 millions de dollars en 2023.

Compensation marketing basée sur les performances

SelectQuote reçoit une compensation marketing basée sur les performances des compagnies d'assurance en fonction des taux de conversion et des mesures d'acquisition des clients. Cette source de revenus a représenté 22,4 millions de dollars en 2023.

Métrique de performance	Taux de compensation	Revenus annuels
Acquisition de clients	50 $ - 100 $ par client converti	14,2 millions de dollars
Bonus de rétention	5 à 10% de la prime de première année	8,2 millions de dollars

Monétisation des données et idées

SelectQuote génère des revenus en vendant des informations sur le marché de l'assurance anonymisée et des données de comportement client. En 2023, la monétisation des données a contribué 12,5 millions de dollars aux revenus totaux.

• Packages de données vendus: 45 rapports d'informations sur le marché uniques
• Prix ​​du rapport moyen: 25 000 $ - 50 000 $
• Segments de clientèle: compagnies d'assurance, chercheurs de marché

SelectQuote, Inc. (SLQT) - Canvas Business Model: Value Propositions

You're looking at the core reasons why SelectQuote, Inc. (SLQT) is attracting both customers and capital as of late 2025. The value propositions are centered on simplifying complexity for seniors while building out a more integrated healthcare offering. Here's the quick math on what's driving their current positioning.

Unbiased comparison of multiple insurance policies for consumers

The foundation remains the agent-led, true-choice platform. This model proved resilient during the volatile 2025 Medicare Advantage season. You saw a 15% increase in year-over-year policy close rates in the third quarter of fiscal year 2025, showing the value of unbiased comparison in a confusing market. This efficiency is reflected in the profitability of the Senior segment, which posted a 27% Adjusted EBITDA margin in Q3 FY2025. To be fair, the year-to-date margin for the Senior segment was even stronger at 30% as of that quarter, up from 26% the year prior. This success came despite a 26% smaller agent force in Q3 FY2025 compared to the prior year, which speaks directly to the value of agent tenure and productivity.

Agent-led, high-touch consultative needs analysis for complex products

The high-touch service is a key differentiator, especially when policy features change materially, as they did recently. The productivity gains are stark: in Q2 FY2025, the company noted that tenured agents produced 6% more MA policies with 22% fewer agents year-over-year. This operational leverage is a core value driver. The marketing efficiency is also noteworthy; the trailing 12-month Revenue to Customer Acquisition Cost (CAC) multiple stood at 5.8x as of Q3 FY2025, an improvement from 4.2x a year ago. The company is projecting full-year fiscal 2025 revenue between $1.500 billion and $1.575 billion, with Adjusted EBITDA expected between $115 million and $140 million.

Simplifying the complex insurance shopping experience for seniors

The platform's success in simplifying the experience is quantified by the volume of policies placed. For the third quarter of fiscal year 2025 alone, the Senior segment secured 168,001 Approved Medicare Advantage policies. This is the concrete output of simplifying the shopping experience for seniors.

Holistic healthcare ecosystem: insurance, pharmacy, and virtual care

SelectQuote, Inc. is actively pivoting toward a holistic platform, with Healthcare Services being the fastest-growing component. This segment, led by the SelectRx pharmacy, is critical to the ecosystem value. In Q3 FY2025, this segment generated $189.6 million in revenue, marking a 53% year-over-year increase. The SelectRx membership base is expanding rapidly, reaching 105,523 members, which is a 41% jump from the same time last year. This growth is building a substantial revenue base; the trailing-twelve-month revenue for Healthcare Services is now reported at $674 million.

Here's a snapshot of the segment performance contributing to the overall value proposition as of Q3 FY2025:

Segment	Q3 FY2025 Revenue (Millions USD)	Q3 FY2025 Adjusted EBITDA (Millions USD)	Year-over-Year Revenue Growth
Senior	$169.4	$45.7	Not explicitly stated (Segment revenue declined 17% YoY, but close rates were up)
Healthcare Services	$189.6	$6.4	53%
Life	$45.8	$6.4	Not explicitly stated

Improved health outcomes through medication adherence programs

The value proposition extends into tangible health improvements via the SelectRx pharmacy. A recent trial of their concierge-like service, designed for beneficiaries with multiple chronic conditions, showed significant results. This trial with a regional health plan demonstrated over 90% adherence. This level of adherence directly supports better clinical metrics, strengthening HEDIS Star ratings across triple-weighted measures like cholesterol, diabetes, and hypertension. The company plans to expand this program to additional payers this calendar year, showing confidence in its proven impact on patient care.

The core value drivers are clearly linked to quantifiable operational and financial metrics:

• Medicare Advantage policy volume grew 6% year-over-year in Q2 FY2025.
• SelectRx membership reached 105,523 in Q3 FY2025, up 41% YoY.
• Senior segment Adjusted EBITDA margin hit 39% in Q2 FY2025.
• FY2025 revenue guidance was raised to a range of $1.500 billion to $1.575 billion.
• Medication adherence trial showed over 90% success.

Finance: draft 13-week cash view by Friday.

SelectQuote, Inc. (SLQT) - Canvas Business Model: Customer Relationships

You're looking at how SelectQuote, Inc. keeps its customers engaged, which is the core of their ecosystem strategy. It's a blend of human advice and scalable technology, especially critical in the complex Medicare space.

High-touch, agent-led consultative sales model

The foundation here is the licensed agent providing personalized guidance. This model showed its strength during the historically disruptive 2025 Annual Enrollment Period (AEP). The Senior division achieved an Adjusted EBITDA margin of 39% in the second quarter of fiscal year 2025, which is a testament to the efficiency of this high-touch approach. Management noted that agent close rates improved by 24% year-over-year in Q2 FY2025, even as marketing expenses per policy decreased by 22% year-over-year for the same period. To be fair, agent headcount in the Senior segment was down 22% year-over-year in Q2 FY2025, but they still managed to produce 6% more Medicare Advantage (MA) policies. This model is designed to scale profitably, leveraging the fact that returning sales agents are historically about 40% more productive in their second AEP than their first. In a market where MA policy volume was expected to decline by 10%-15%, the Senior division actually saw policy volume grow by 6% year-over-year in Q2 FY2025.

Dedicated clinical pharmacist team for high-risk members

This is where the long-term relationship shifts from insurance sales to health outcomes, primarily through the Healthcare Services segment. SelectQuote aims to help patients overcome adherence barriers by escalating issues to its clinical pharmacist team. A recent trial of a new concierge-like service with a regional health plan demonstrated over 90% adherence for members managing multiple chronic conditions. The Healthcare Services segment, which includes the SelectRx pharmacy, posted revenue of $214.0 million in the fourth quarter of fiscal year 2025. The company designed its program to proactively engage high- and medium-risk patients, prioritizing those with a higher likelihood of adherence gaps.

Proactive engagement and retention efforts for policy persistency

Retention is measured by the value generated over the life of the customer relationship. The combined Senior and Healthcare Services consumer per unit economics show that total revenue per MA/MS policy increased 23% for the twelve months ended March 31, 2025, compared to the prior twelve-month period, largely due to pharmacy revenue integration. The overall health of the acquisition economics is strong; the Revenue to Customer Acquisition Cost (CAC) ratio for marketing spend stood at 4.6x in the first quarter of fiscal year 2025. By the first quarter of fiscal year 2026, this ratio had improved further to 6.4x.

Digital self-service tools for initial policy comparison

While the primary sales channel remains agent-led, SelectQuote uses proprietary technology to optimize lead flow and support the agents. The entire platform is built on a technology-enabled, direct-to-consumer model that provides unbiased comparisons from multiple carriers.

Long-term relationship management through the SelectRx platform

The SelectRx platform is the key vehicle for extending the relationship beyond the initial policy sale into ongoing health management. This segment has shown impressive, sustained growth. By the end of the second quarter of fiscal year 2025, SelectRx membership reached 97,000, representing a 54% year-over-year increase. By September 30, 2025, the total number of SelectRx members grew to 106,914. The segment delivered its sixth consecutive quarter of profitability as of Q2 FY2025. In Q2 FY2025, SelectRx revenue was $183 million, which translates to an annual run rate exceeding $700 million.

Here's a quick look at the growth metrics driving the long-term relationship value:

• SelectRx Members (as of Sep 30, 2025): 106,914
• SelectRx Member Growth YoY (Q2 FY2025): 54%
• Senior Segment Adjusted EBITDA Margin (Q2 FY2025): 39%
• Revenue to CAC Ratio (Q1 FY2025): 4.6x
• Agent Close Rate Improvement (Q2 FY2025): 24%

The integration of these customer relationship elements is reflected in the company's financial outlook. SelectQuote raised its full-year fiscal 2025 revenue guidance to a range of $1.500 billion to $1.575 billion and its Adjusted EBITDA guidance to $115 million to $140 million.

Customer Relationship Element	Key Metric	Value (Latest Available FY2025/Q1 FY2026)
Agent Consultative Sales Efficiency	Senior Division Adjusted EBITDA Margin	39% (Q2 FY2025)
Agent Productivity/Retention	Agent Close Rate Improvement	24% (Q2 FY2025)
Long-Term Relationship Scale (SelectRx)	Total SelectRx Members	106,914 (September 30, 2025)
Long-Term Relationship Value	Revenue to CAC Ratio	6.4x (Q1 FY2026)
Clinical Support Efficacy	Medication Adherence Trial Result	Over 90%

Finance: draft 13-week cash view by Friday.

SelectQuote, Inc. (SLQT) - Canvas Business Model: Channels

You're looking at how SelectQuote, Inc. (SLQT) gets its value propositions to the customer base as of late 2025. The channels show a clear pivot toward integrated healthcare services alongside the core insurance distribution. Here are the hard numbers defining those pathways.

Direct-to-Consumer (DTC) call centers and licensed agents

The agent-led model remains central for the Senior segment, but efficiency is the key driver. Agent headcount in the Senior segment was down 22% year-over-year in the second quarter of fiscal 2025, yet they managed to produce 6% more Medicare Advantage (MA) policies compared to the prior year period. Overall agent productivity for fiscal 2025 saw a 24% increase in policies per agent compared to fiscal 2024. This focus on high-value interactions is reflected in the operating expense per policy for the Senior segment, which settled at $738 for the full fiscal year 2025.

The company uses a high-touch, agent-led approach to navigate complex plan changes, which helped them deliver a 5.3x revenue-to-Customer Acquisition Cost (CAC) ratio for the cross-segment business in the second quarter of fiscal 2025.

Digital marketing and online lead generation platforms

Technology underpins the efficiency of lead sourcing and routing. AI and automation initiatives are credited with tangible gains, specifically showing 25% reductions in enrollment time. The overall revenue to CAC ratio for the business expanded to 6.1x over the past three years, indicating improved long-term monetization of acquired customers. The platform uses proprietary technology to source and route high-quality leads directly to the licensed agents.

• AI/Automation reduced enrollment time by 25%.
• Revenue to CAC ratio reached 6.1x over three years.
• The company processed more than 300,000 unique health care services interactions.

Direct mail and television advertising for lead volume

While direct mail and television advertising historically drove lead volume, SelectQuote, Inc. (SLQT) has strategically adjusted its spend. Management specifically highlighted its reduced reliance on television advertising as a factor mitigating headwinds from the political advertising season. The strategy now emphasizes being more selective with marketing sources to focus on those driving outsized results, rather than simply maximizing lead volume.

SelectRx pharmacy for prescription and medication delivery

The SelectRx pharmacy is the engine of the rapidly growing Healthcare Services segment. For the full fiscal year 2025, this segment generated $743 million in revenue, representing growth of approximately 55% year-over-year. By the end of the fourth quarter of fiscal 2025, SelectRx membership reached 108,018 members, marking a 31% year-over-year increase for that quarter. A recent trial for a new service through SelectRx demonstrated over 90% medication adherence improvement for Medicare beneficiaries with multiple chronic conditions.

Referral network for social determinants of health (SDoH) services

The Healthcare Services division proactively connects consumers with best-in-class healthcare services that fit their unique needs. This channel is integrated to improve health outcomes and lower costs. The segment's proactive engagement resulted in processing more than 300,000 unique health care services interactions during the period.

Here are the key financial outputs from the primary channels for fiscal year 2025:

Metric	Senior Segment (Insurance)	Healthcare Services (SelectRx)	Consolidated (FY 2025)
Revenue	Not explicitly stated for FY2025 full year, Q2 was $256 million	$743 million	$1.527 billion
Adjusted EBITDA	Drove near-record high margin of 39% in Q2 FY2025	Contributed $2 million in Adjusted EBITDA (Q2 FY2025)	$126 million
Key Volume/Membership	247,849 Approved MA policies (Q2 FY2025)	108,018 SelectRx Members (End of FY2025)	N/A

SelectQuote, Inc. (SLQT) - Canvas Business Model: Customer Segments

US Seniors seeking Medicare Advantage and Medicare Supplement plans

This segment serves the demographic where approximately 10,000 people turn 65 each day. In the fourth quarter of fiscal year 2025, this segment approved 85,344 Medicare Advantage policies. For the same quarter, the Senior segment generated revenue of $82.5 million. The company's platform facilitates comparisons for a population where 54% of eligible Medicare beneficiaries (out of about 62.8 million people with Parts A and B in 2025) are enrolled in Medicare Advantage plans.

The volume of business in this segment is substantial, as shown by the following quarterly metrics:

Metric	Q1 FY2025	Q2 FY2025	Q3 FY2025	Q4 FY2025
Approved Medicare Advantage Policies	91,680	91,680	168,001	85,344
Segment Revenue	$92.9 million	$255.6 million	$169.4 million	$82.5 million

The Senior division achieved an Adjusted EBITDA margin of 39% in the second quarter of fiscal year 2025.

Individuals seeking term and final expense life insurance (Life segment)

The Life segment focuses on distributing term life insurance and final expense policies. For the full fiscal year ended June 30, 2025, this segment reported term and final expense premiums totaling $176,547,000. Revenue figures for recent quarters include:

• Q2 FY2025 Life Segment Revenue: $39.9 million.
• Q4 FY2025 Life Segment Revenue: $48.0 million.

Polychronic Medicare beneficiaries needing medication management (SelectRx)

The SelectRx Pharmacy is a key part of the Healthcare Services segment, targeting members with chronic conditions. As of June 30, 2025, the total number of SelectRx members reached 108,018. This represented a 31% increase in total SelectRx members year-over-year as of the fourth quarter of fiscal year 2025. The segment's revenue growth was significant, with Q2 FY2025 revenue reaching $183.4 million, a 64% increase year-over-year. The Q4 FY2025 revenue for the entire Healthcare Services segment was $214.0 million, up 47% year-over-year.

Consumers seeking unbiased comparisons across multiple carriers

SelectQuote, Inc. pioneered the model of providing unbiased comparisons from multiple, highly-rated insurance companies. The platform's agent-led model provides a consultative needs analysis for every consumer. The company's technology-enabled information advantage supports this, leading to a 5.3x revenue-to-CAC (Customer Acquisition Cost) ratio in one period. The investment in the information advantage resulted in a 24% year-over-year improvement in agent productivity in fiscal year 2025.

Customers with complex healthcare needs who defintely benefit from high-touch service

Research conducted by Healthcare Select in October 2025 uncovered specific characteristics of members needing personalized solutions. The data points for these customers include:

• 74% have two or more chronic conditions.
• 75% take 5+ prescriptions.
• 40% report medication non-adherence.
• ~66% reside in pharmacy deserts.

The SelectRx membership, which is part of the Healthcare Services segment, grew 54% year-over-year as of the second quarter of fiscal year 2025. The company aims to deepen consumer engagement across its portfolio of services and products.

SelectQuote, Inc. (SLQT) - Canvas Business Model: Cost Structure

You're looking at the hard numbers that drive SelectQuote, Inc.'s operations as of the close of their fiscal year 2025. This is where the money actually goes to keep the lights on and the agents selling.

Agent compensation and commissions (variable cost) is a major component, tied directly to policy sales volume. While specific agent commission dollars aren't broken out separately from all variable costs, the Cost of commissions and other services revenue for the year ended June 30, 2025, was $\text{\$305,127}$ thousand. This cost category is inherently variable, moving with the success of the Senior and Life distribution channels.

Marketing and advertising spend for lead generation saw a reduction in fiscal year 2025. For the twelve months ended June 30, 2025, this expense totaled $\text{\$319,505}$ thousand. That represents an $\text{11\%}$ decrease compared to the prior year, driven by a $\text{\$31.5}$ million drop in lead costs, which the company linked to an approximate $\text{11\%}$ increase in close rates.

The growth in the Healthcare Services segment, specifically SelectRx, directly impacts the Cost of Goods Sold-pharmacy revenue. For the year ended June 30, 2025, this cost line item hit $\text{\$630,340}$ thousand. This was a significant increase from the $\text{\$405,004}$ thousand reported in the prior year, reflecting the scaling of the SelectRx membership base.

Technology development and maintenance expenses, which SelectQuote, Inc. reports as Technical development, were $\text{\$38,681}$ thousand for the year ended June 30, 2025. Note that in the fourth quarter of fiscal year 2025, this expense was elevated at $\text{\$41,591}$ thousand compared to $\text{\$9,233}$ thousand in the prior year's fourth quarter.

General and administrative (G&A) overhead, including corporate salaries, falls under the Selling, general, and administrative line. This figure was $\text{\$164,442}$ thousand for the year ended June 30, 2025. This represented a $\text{17\%}$ increase year-over-year, largely due to an $\text{\$18.2}$ million rise in compensation costs for non-agent staff.

Here's a quick look at the major operating cost categories for SelectQuote, Inc. for the full fiscal year ended June 30, 2025, compared to 2024 (amounts in thousands):

Cost Category	Year Ended June 30, 2025	Year Ended June 30, 2024
Cost of goods sold-pharmacy revenue	$\text{\$630,340}$	$\text{\$405,004}$
Marketing and advertising	$\text{\$319,505}$	$\text{\$358,858}$
Cost of commissions and other services revenue	$\text{\$305,127}$	$\text{\$318,798}$
Selling, general, and administrative	$\text{\$164,442}$	$\text{\$141,042}$
Technical development	$\text{\$38,681}$	$\text{\$33,524}$

The structure shows a clear shift in cost focus:

• Cost of goods sold-pharmacy revenue increased by over $\text{55\%}$ year-over-year, directly supporting SelectRx growth.
• Marketing and advertising costs were actively managed down by $\text{\$39.4}$ million.
• Selling, general, and administrative expenses rose $\text{17\%}$, signaling investment in corporate and support functions.

Finance: draft $\text{13}$-week cash view by Friday.

SelectQuote, Inc. (SLQT) - Canvas Business Model: Revenue Streams

You're looking at the money SelectQuote, Inc. brings in, which is a mix of traditional insurance sales commissions and a rapidly growing healthcare services arm. Honestly, the shift in revenue composition is the big story here as of late 2025.

The full-year fiscal 2025 consolidated revenue for SelectQuote, Inc. landed at $1.53 billion. This top-line number reflects the combined efforts across their three main business lines.

The revenue streams are anchored by commissions from insurance carrier partners, primarily in the Senior and Life segments. The Healthcare Services segment, which includes SelectRx, is becoming an increasingly significant contributor, especially through pharmacy revenue and fees related to chronic care management.

Here's a look at the revenue breakdown based on the fourth quarter of fiscal year 2025 results, which gives you a snapshot of the current mix:

Revenue Stream Category	Q4 FY2025 Revenue Amount	Key Metric Detail
Healthcare Services Segment Revenue	$214.0 million	SelectRx membership at 108,018 members.
Senior Segment Revenue (Commissions Proxy)	$82.5 million	Revenue per MA/MS policy was $2,202 total.
Life Segment Revenue (Commissions Proxy)	$48.0 million	Pharmacy revenue per MA/MS policy was $1,219.
Total Consolidated Revenue (Q4 FY2025)	$345.1 million	Total revenue per MA/MS policy increased 22% year-over-year in Q4 2025.

The commissions from insurance carrier partners are the foundation, derived from the Senior segment (Medicare Advantage and Medicare Supplement) and the Life segment. For instance, in Q4 FY2025, the Senior segment generated $82.5 million and the Life segment generated $48.0 million in revenue, which is largely commission-based.

Revenue from the Healthcare Services segment, which houses SelectRx, saw substantial growth. Full-year fiscal 2025 revenue for this segment reached approximately $743 million. This segment's revenue is directly tied to SelectRx membership and value-based arrangements.

Fees for chronic care management and other value-based services are embedded within the Healthcare Services segment's performance. The focus here is on driving adherence and better outcomes, which translates financially:

• Pharmacy revenue per Medicare Advantage/Supplement policy reached $1,219 in Q4 FY2025.
• Total revenue per Medicare Advantage/Supplement policy was $2,202 in Q4 FY2025.
• The Healthcare Services segment revenue grew 47% year-over-year in Q4 FY2025.
• The number of approved Medicare Advantage policies sold in Q3 FY2025 was 168,001.