Zions Bancorporation, National Association (Zion): Business Model Canvas [Jan-2025 Mis à jour]

Plongez dans le plan stratégique de Zions Bancorporation, une puissance financière qui transforme les services bancaires traditionnels à travers des approches innovantes et des solutions centrées sur le client. En tirant parti d'une toile de modèle commercial sophistiqué, ce géant bancaire régional orchestre un réseau complexe de partenariats, de ressources et de propositions de valeur qui le distinguent dans le paysage des services financiers concurrentiels. Des plates-formes numériques de pointe aux expériences bancaires personnalisées, les Zions montrent comment un modèle commercial bien conçu peut stimuler la croissance, l'efficacité et les connexions client significatives dans l'ouest des États-Unis.

Zions Bancorporation, National Association (Zion) - Modèle d'entreprise: partenariats clés

Alliances stratégiques avec les fournisseurs de technologies pour les solutions bancaires numériques

Zions Bancorporation maintient des partenariats technologiques stratégiques pour améliorer les capacités de la banque numérique:

Partenaire technologique	Focus de la collaboration
Fiserv, Inc.	Plateforme bancaire de base et infrastructure numérique
Jack Henry & Associés	Traitement des paiements et solutions logicielles
Salesforce	Intégration de la gestion de la relation client (CRM)

Collaboration avec les entreprises locales et les organisations communautaires

ZIONS Bancorporation s'engage dans des partenariats locaux sur ses marchés régionaux:

• Partenariat du Conseil de la technologie de l'Utah
• Collaboration Arizona Small Business Association
• Colorado Economic Development Commission Engagement
• NEVADA CHAMBER DE COMMERCE Réseautage

Partenariats avec les réseaux de traitement des paiements

Les partenariats de réseau de paiement comprennent:

Réseau	Volume de transaction (2023)
Visa	42,3 milliards de dollars
MasterCard	37,6 milliards de dollars
American Express	8,9 milliards de dollars

Relations avec les agences de notation de crédit et les fournisseurs de données financières

Partenariats de données financières et d'évaluation du crédit:

• Experian Credit Reporting Collaboration
• Partenariat de gestion des risques de transunion
• Bloomberg Financial Data Intégration
• S&P Global Market Intelligence Data Services

Investissement total de partenariat en 2023: 87,5 millions de dollars

Zions Bancorporation, Association nationale (Zion) - Modèle d'entreprise: activités clés

Services bancaires commerciaux et de détail

Au Q4 2023, Zions Bancorporation a exploité 418 succursales à service complet dans huit États occidentaux. Le total des actifs déclarés était de 88,3 milliards de dollars. Le revenu net des intérêts pour l'année a atteint 2,4 milliards de dollars.

Catégorie de service bancaire	Volume total
Comptes chèques	573 000 comptes actifs
Comptes d'épargne	412 000 comptes actifs
Clients bancaires d'entreprise	87 500 clients commerciaux

Opérations de prêt et de crédit

Le portefeuille total des prêts au 31 décembre 2023 était de 68,2 milliards de dollars.

• Prêts immobiliers commerciaux: 24,7 milliards de dollars
• Prêts commerciaux et industriels: 19,5 milliards de dollars
• Prêts à la consommation: 12,3 milliards de dollars
• Prêts hypothécaires résidentiels: 11,7 milliards de dollars

Développement de la plate-forme bancaire numérique

Mesures d'engagement des banques numériques pour 2023:

Canal numérique	Base d'utilisateurs
Utilisateurs de la banque mobile	1,2 million d'utilisateurs actifs
Utilisateurs de la banque en ligne	1,5 million d'utilisateurs enregistrés
Volume de transaction numérique	47,3 millions de transactions

Gestion des risques et avis financier

Métriques de la division de gestion des risques:

• Actifs totaux de gestion des risques sous surveillance: 72,6 milliards de dollars
• Réserves de perte de prêt: 823 millions de dollars
• Ratio de prêts non performants: 0,62%

Services d'investissement et de gestion de la patrimoine

Performance de la division de gestion de patrimoine en 2023:

Catégorie d'investissement	Actif total
Portefeuilles d'investissement gérés	22,4 milliards de dollars
Clients de richesse privés	37 500 individus à haute nette
Gestion des comptes de retraite	15,6 milliards de dollars d'actifs

Zions Bancorporation, National Association (Zion) - Modèle d'entreprise: Ressources clés

Réseau de succursale étendue

Depuis le quatrième trimestre 2023, Zions Bancorporation opère:

Régions géographiques	Nombre de branches
Utah	85
Californie	72
Arizona	45
Colorado	38
Total des succursales	404

Infrastructure de technologie bancaire numérique

Détails de l'investissement technologique:

• Dépenses technologiques annuelles: 187,4 millions de dollars en 2023
• Plateforme bancaire numérique: zions directes en ligne bancaire
• Utilisateurs d'applications bancaires mobiles: 672 000 utilisateurs actifs

Ressources de capital humain

Métriques des employés	Nombres
Total des employés	9,642
Mandat moyen des employés	8,3 ans
Gestion avec des diplômes avancés	62%

Réserves financières

Métriques de stabilité des capitaux et financières:

• Actif total: 82,4 milliards de dollars (Q4 2023)
• Ratio de capital de niveau 1: 12,7%
• Ratio de capital total basé sur les risques: 15,2%

Données et analyses clients

Capacités d'analyse des données	Métrique
Comptes clients	1,8 million
Centres de traitement des données	3
Investissement annuel des données	42,6 millions de dollars

Zions Bancorporation, Association nationale (Zion) - Modèle d'entreprise: propositions de valeur

Solutions bancaires personnalisées pour les entreprises et les particuliers

Au quatrième trimestre 2023, Zions Bancorporation a déclaré 82,1 milliards de dollars d'actifs totaux et a servi environ 1,5 million de clients dans huit États occidentaux.

Segment de clientèle	Comptes totaux	Valeur moyenne du compte
Banque personnelle	1,050,000	$47,500
Banque d'affaires	450,000	$215,000

Services innovants en banque numérique et en applications mobiles

Statistiques de la plate-forme bancaire numérique pour 2023:

• Utilisateurs de la banque mobile: 875 000
• Transactions bancaires en ligne: 42,3 millions par trimestre
• Taux de téléchargement des applications mobiles: 125 000 nouveaux utilisateurs par trimestre

Expertise du marché local et approche axée sur la communauté

Investissement communautaire en 2023:

Catégorie d'investissement	Montant total
Prêts de développement communautaire	1,2 milliard de dollars
Prêts locaux pour les petites entreprises	750 millions de dollars

Taux d'intérêt concurrentiels et produits financiers

Taux d'intérêt et offres de produits en janvier 2024:

• Compte d'épargne personnelle: 4,25% apy
• Compte de courant des entreprises: 3,75% d'intérêt
• Taux de prêt pour les petites entreprises: 7,5% - 9,5%

Services complets de planification financière et de conseil

Mesures de service de conseil financier pour 2023:

Catégorie de service	Total des clients	Valeur de portefeuille moyenne
Gestion de la richesse	65,000	2,3 millions de dollars
Planification de la retraite	92,000	1,7 million de dollars

Zions Bancorporation, National Association (Zion) - Modèle d'entreprise: relations clients

Gestionnaires de relations dédiés pour les clients commerciaux

Zions Bancorporation fournit une gestion des relations personnalisées aux clients commerciaux de son réseau de 10 États de l'ouest des États-Unis. En 2023, la banque dessert environ 67 000 clients commerciaux et petites avec des gestionnaires de comptes dédiés.

Segment client	Nombre de gestionnaires dédiés	Portefeuille de clients moyens
GRANDES clients d'entreprise	125	12-15 clients par gestionnaire
Clients des petites entreprises	350	40 à 50 clients par gestionnaire

Support client multicanal

ZIONS propose des canaux de soutien complets avec les mesures suivantes:

• Utilisateurs bancaires en ligne: 624 000 au quatrième trimestre 2023
• Utilisateurs de la banque mobile: 472 000 au quatrième trimestre 2023
• Emplacements des succursales: 415 dans 10 États
• Volume d'appel de support téléphonique 24/7: environ 3,2 millions d'appels par an

Services de consultation financière personnalisés

En 2023, les zions bancorporation ont conduit 7 842 consultations financières personnalisées Pour les clients individuels et commerciaux, avec une durée de consultation moyenne de 1,2 heures.

Plates-formes bancaires numériques en libre-service

Fonctionnalité de plate-forme	Taux d'adoption des utilisateurs	Transactions annuelles
Payage des factures en ligne	68%	14,3 millions
Dépôt de chèques mobiles	52%	8,7 millions
Transferts de compte	61%	12,5 millions

Programmes de fidélité et expériences bancaires sur mesure

Le programme de fidélité de Zions Bancorporation comprend:

• Membres du programme de fidélité totale: 276 000
• Rachure annuelle moyenne des récompenses: 187 $ par membre
• Taux de rétention pour les membres du programme de fidélité: 84%

La banque propose 3 niveaux de fidélité distincts avec des avantages personnalisés pour différents segments de clients, y compris des clients bancaires personnels, entreprises et premium.

Zions Bancorporation, National Association (Zion) - Modèle d'entreprise: canaux

Réseau de succursale physique

Depuis le quatrième trimestre 2023, Zions Bancorporation exploite 415 succursales bancaires physiques dans 7 États de l'ouest et du sud-ouest, notamment l'Utah, la Californie, le Colorado, l'Idaho, le Nevada, l'Arizona et le Nouveau-Mexique.

État	Nombre de branches
Utah	142
Californie	89
Colorado	73
Idaho	52
Nevada	37
Arizona	16
New Mexico	6

Site Web de banque en ligne

La plate-forme bancaire en ligne de Zions Bancorporation dessert environ 1,2 million d'utilisateurs de banque numérique actifs en 2023.

• Site Web: zionsbank.com
• Caractéristiques de la plate-forme numérique: Gestion des comptes, paiement de factures, transferts, dépôt de chèque mobile
• Visiteurs de site Web mensuels moyens: 385 000

Application bancaire mobile

L'application mobile de la banque a été téléchargée 680 000 fois avec une cote de 4,6 / 5 sur les magasins d'applications.

Plate-forme	Téléchargements	Note utilisateur
Apple App Store	412,000	4.7/5
Google Play Store	268,000	4.5/5

Réseau ATM

Zions Bancorporation conserve 625 distributeurs automatiques de billets propriétaires dans ses états opérationnels.

• Transactions ATM gratuites Pour les titulaires de compte
• Couverture du réseau: 7 États dans l'ouest des États-Unis
• Accès supplémentaire via plus de 30 000 distributeurs automatiques de billets de réseau partagé

Centres d'appels de service client

Zions exploite 3 centres d'appels de service client principal avec 512 représentants de support client dédié.

Emplacement	Taille du personnel	Heures d'opération
Salt Lake City, UT	218	24/7
Phoenix, AZ	164	24/7
Las Vegas, NV	130	24/7

Zions Bancorporation, National Association (Zion) - Modèle d'entreprise: segments de clientèle

Petites et moyennes entreprises

Depuis le quatrième trimestre 2023, Zions Bancorporation dessert environ 15 200 clients commerciaux de taille moyenne à moyenne dans 10 États de l'ouest des États-Unis.

Métriques du segment des entreprises	2023 données
Portefeuille total de prêts PMB	7,3 milliards de dollars
Taille moyenne du prêt PME	$475,000
Clients bancaires SMB	15,200

Clients corporatifs et commerciaux

Le segment des banques d'entreprise de Zions Bancorporation gère un portefeuille commercial important avec un accent stratégique sur les industries clés.

• Portfolio total de prêts commerciaux: 12,6 milliards de dollars
• Valeur moyenne des relations avec le client d'entreprise: 3,2 millions de dollars
• Concentration géographique du client d'entreprise: États de l'ouest des États-Unis

Clients bancaires de détail individuels

Au 31 décembre 2023, ZIONS dessert 1,8 million de clients bancaires de détail individuels.

Métriques bancaires au détail	2023 statistiques
Total des clients de la vente au détail	1,800,000
Utilisateurs de la banque numérique	1,250,000
Pénétration des services bancaires mobiles	68%

Individus à haute nette

ZIONS Bancorporation cible les clients à forte valeur avec des services de gestion de patrimoine spécialisés.

• Segment client à haute nette: 42 000 clients
• Actif moyen sous gestion: 4,7 millions de dollars par client
• Actifs totaux de gestion de patrimoine: 197,3 milliards de dollars

Focus sur la communauté locale et le marché régional

Zions opère principalement dans 10 États de l'ouest des États-Unis avec une forte présence régionale sur le marché.

Couverture du marché régional	2023 Détails
États d'opération	10 États occidentaux
Réseau de succursale total	425 branches
Part de marché régional	12.6%

Zions Bancorporation, Association nationale (Zion) - Modèle d'entreprise: Structure des coûts

Frais de maintenance du réseau de succursales

Depuis le quatrième trimestre 2023, Zions Bancorporation a exploité 415 branches à service complet dans 8 États occidentaux. Les coûts totaux de maintenance du réseau de succursales pour 2023 étaient de 124,3 millions de dollars.

Catégorie de dépenses	Coût annuel ($ m)
Loyer / location de l'installation	42.6
Services publics	18.9
Maintenance des succursales	62.8

Investissements technologiques et infrastructures numériques

En 2023, Zions a investi 87,5 millions de dollars dans la technologie et les infrastructures numériques.

• Mises à niveau du système bancaire de base: 32,2 millions de dollars
• Améliorations de la cybersécurité: 22,7 millions de dollars
• Développement de la plate-forme bancaire numérique: 18,6 millions de dollars
• Infrastructure cloud: 14 millions de dollars

Salaires et formation des employés

Les dépenses totales du personnel pour 2023 étaient de 512,4 millions de dollars.

Catégorie de dépenses du personnel	Coût annuel ($ m)
Salaires de base	392.6
Avantages	86.3
Formation et développement	33.5

Coûts de conformité réglementaire

Zions Bancorporation a dépensé 64,2 millions de dollars en conformité réglementaire en 2023.

• Salaires du personnel de conformité: 28,7 millions de dollars
• Technologie de conformité: 19,5 millions de dollars
• Audit externe et conseil: 16 millions de dollars

Frais de marketing et d'acquisition des clients

Les dépenses de marketing pour 2023 ont totalisé 45,6 millions de dollars.

Catégorie de dépenses de marketing	Coût annuel ($ m)
Marketing numérique	18.3
Publicité traditionnelle	12.9
Programmes d'acquisition de clients	14.4

Zions Bancorporation, Association nationale (Zion) - Modèle d'entreprise: Strots de revenus

Revenu des intérêts des prêts et des produits de crédit

Pour l'exercice 2023, Zions Bancorporation a déclaré un revenu net d'intérêts de 1,64 milliard de dollars. La répartition du portefeuille de prêts comprend:

Catégorie de prêt	Solde total	Pourcentage de portefeuille
Immobilier commercial	22,3 milliards de dollars	38.5%
Commercial et industriel	15,7 milliards de dollars	27.2%
Prêts à la consommation	8,9 milliards de dollars	15.4%
Hypothèque résidentielle	6,5 milliards de dollars	11.3%

Frais de service bancaire

En 2023, les zions ont généré 412 millions de dollars dans les frais de service sur les comptes de dépôt.

• Frais de maintenance du compte
• Frais de découvert
• Frais de transaction ATM
• Frais de transfert de fil

Frais d'investissement et de gestion de la patrimoine

Les revenus des services d'investissement pour 2023 étaient 287 millions de dollars.

Catégorie de service	Revenu
Gestion des actifs	156 millions de dollars
Services de courtage	89 millions de dollars
Planification financière	42 millions de dollars

Revenus de traitement des transactions

Les frais de traitement des transactions totalisent 203 millions de dollars en 2023.

• Frais de transaction de carte de crédit
• Services marchands
• Traitement des paiements électroniques

Services de gestion du Trésor

Services de gestion du Trésor générés 176 millions de dollars en revenus pour 2023.

Type de service	Revenu
Gestion des espèces	89 millions de dollars
Services de verrouillage	42 millions de dollars
Gestion des liquidités	45 millions de dollars

Zions Bancorporation, National Association (ZION) - Canvas Business Model: Value Propositions

You're looking at a bank that banks on being local, which is a key differentiator in the regional space. Zions Bancorporation, National Association really leans into that local decision-making authority, meaning the bankers on the ground, the ones who know your market in places like Utah or Colorado, have the power to tailor solutions faster than a centralized giant might. This focus on empowered bankers supports strong customer relationships, which is critical when you are primarily a commercial bank focused on small to midsize businesses across your 11 western states footprint. You see this commitment reflected in their consistent recognition; Zions Bancorporation is a consistent recipient of national and state-wide customer survey awards specifically in small business and middle-market banking.

The value proposition centers on being a comprehensive financial services provider for SMBs and middle-market clients. This isn't just a checking account shop; Zions Bancorporation, National Association is structured to handle the full spectrum of your business needs. For instance, as of Q3 2025, their loans and leases stood at $60.3 billion, showing growth of 2% year-over-year. Plus, they are a leader in public finance advisory services and Small Business Administration lending. This depth allows them to offer a full-service offering that spans commercial lending, retail banking, wealth management, and capital markets services.

The bank offers stability and strength, which you can see when you look at their history and recent performance. Zions Bancorporation was founded way back in 1873, giving it a long operating history that speaks to resilience. Even in the complex environment of late 2025, they posted solid results. Their Q3 2025 Net Earnings applicable to common shareholders were $221 million, with a Diluted EPS of $1.48. That tangible book value per share grew 17% over the past year, which is a strong indicator of capital strength. You can see some of these core metrics here:

Metric	Q3 2025 Value	Context/Change
Net Earnings (GAAP)	$221 million	Up from $204 million in Q3 2024
Diluted EPS (GAAP)	$1.48	Up from $1.37 in Q3 2024
Net Interest Margin (NIM)	3.28%	Up 25 basis points vs. prior year period
Loans and Leases Balance	$60.3 billion	Up 2%
Deposits Growth (excl. brokered)	7% annualized	N/A

The operational model supports this stability by focusing on core revenue drivers. Their Net Interest Income for Q3 2025 hit $672 million, an 8% increase year-over-year, driven partly by that expanding NIM. Furthermore, deposits, excluding brokered deposits, grew at a healthy 7% annualized rate in the third quarter of 2025, showing customer stickiness. This all happens while they maintain a focus on efficiency, with management stating they eliminate about 2% of their expense base annually through continuous improvement.

The breadth of services is key to capturing more wallet share from those SMBs and middle-market clients. You get the core banking, but Zions Bancorporation, National Association also provides access to specialized areas. Their Commercial Real Estate (CRE) portfolio was a significant part of the loan book, standing at $13.6 billion as of Q2 2025, representing 22% of total loans. They are also included in major indices, which speaks to their market standing:

• Included in the S&P 400 Mid-Cap index.
• Included in the NASDAQ Financial 100 index.

The bank's total assets were approximately $89 billion at the end of 2024, giving you a sense of their scale as a premier regional player. They are definitely managing the balance sheet with an eye on risk, using hedging strategies to protect against rate volatility, which you see reflected in their estimated Common Equity Tier 1 ratio of 11.3% in Q3 2025.

Zions Bancorporation, National Association (ZION) - Canvas Business Model: Customer Relationships

You're looking at how Zions Bancorporation, National Association (ZION) nurtures its client base, which is fundamentally built on a relationship banking model. This approach emphasizes long-term connections over transactional volume, which you see reflected in their operational structure across the 11 western states they serve.

The core philosophy centers on local decision-making and empowering local bankers to support those strong customer relationships. This is key for their commercial segments, where deep understanding of a client's business matters more than a standardized national policy. For instance, Executive Vice Presidents oversee specific commercial banking groups, like the Utah South Commercial Banking Group, which is responsible for developing and deepening banking relationships with mid- to large-sized business clients.

Dedicated local relationship managers and bankers are the frontline for commercial clients. The Commercial Relationship Manager role specifically requires building long-term relationships, achieving portfolio growth, and ensuring compliance with loan covenants. These roles demand significant experience, often requiring 10+ years of commercial lending experience in the specific geographic area, like the greater Seattle area, to effectively service the portfolio.

Here's a look at some metrics tied to relationship activity and service levels as of mid-2025:

Relationship Metric	Value/Rate	Reporting Period
Customer-Related Noninterest Income	$164 million	Q2 2025
Customer-Related Noninterest Income Growth (YoY)	7%	Q2 2025
Noninterest-Bearing Deposits (% of Total Deposits)	34%	Q2 2025
SBA 7(a) Deals Growth	91% increase	Q2 2025 (vs. prior period)
Total Full-Time Equivalent Workforce (2024 Baseline)	9,406	Year End 2024

Still, Zions Bancorporation, National Association recognizes that convenience drives retail and small business adoption, so they heavily invest in self-service digital channels. You see this commitment in specific product rollouts. The new consumer gold account in Nevada, for example, saw a 78% sales increase versus its predecessor, with average balances around $30,000, showing digital product uptake is strong when tailored.

Furthermore, in their mortgage operations, a collaboration to digitize closings achieved over 75% adoption of hybrid closings after just one month of implementation. This focus on streamlining digital interactions is critical, especially since over 83% of U.S. adults used digital banking services as of 2025.

Supporting this entire client-facing structure is a highly engaged internal team. Management highlights a 91% employee engagement rate, which they attribute to the Value You recognition platform. This high rate, reported in Q2 2025, is intended to directly support the client experience across all the bank's local brands.

• Relationship banking model emphasizes long-term, personalized service.
• Dedicated local relationship managers for commercial clients.
• Self-service digital channels for retail convenience.
• 91% employee engagement rate supports client experience.
• Mortgage hybrid closing adoption reached 75% quickly.

Finance: draft 13-week cash view by Friday.

Zions Bancorporation, National Association (ZION) - Canvas Business Model: Channels

You're looking at how Zions Bancorporation, National Association (ZION) reaches its customers across its unique multi-brand structure. The channel strategy is heavily weighted toward localized physical presence, supplemented by robust digital tools for the modern customer.

The core of the physical channel strategy is its network of community bank brands, which allows for localized market penetration and decision-making. As of the third quarter of 2025, Zions Bancorporation, N.A. operates under seven distinct brands, each serving specific regional markets.

Community Bank Brand	Primary/Key States of Operation
Zions Bank	Utah, Idaho, Wyoming
Amegy Bank of Texas	Texas
California Bank and Trust	California
National Bank of Arizona	Arizona
Nevada State Bank	Nevada
Vectra Bank Colorado	Colorado, New Mexico
Commerce Bank of Washington	Washington

This network spans 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington, and Wyoming. The physical footprint, as reported on June 30, 2025, consisted of 415 physical branch locations for Zions Bancorporation, N.A. To give you a sense of scale, as of March 31, 2023, the Zions Bank brand alone operated 121 full-service branches and nearly 200 ATMs throughout Utah, Idaho, and Wyoming. Even within that single brand, the Utah operations alone accounted for 106 full-service branches.

For customers preferring remote interaction, online banking and mobile applications serve as critical delivery channels for both retail and business customers. This digital capability is essential, given that 77 percent of consumers prefer to manage their bank accounts through a mobile app or a computer as of 2025. Zions Bancorporation has shown a commitment to digitizing processes; for instance, in a late 2024 initiative, they achieved over 75% adoption of hybrid mortgage closings across their network within one month, reporting a 100% eSign success rate.

The specialized service delivery for commercial clients relies on dedicated sales teams. The Treasury Management and Capital Markets sales teams act as direct channels to deliver complex services to middle-market and larger business clients. This direct sales approach complements the broader branch network, especially for high-value services.

Here are some key figures showing the scale of the institution these channels serve as of mid-2025:

• Total Assets (as of 6/30/2025): $88,892,748,000.
• Total Deposits (as of 6/30/2025): $74,054,523,000.
• Branch Count (as of 6/30/2025): 415.

Finance: draft 13-week cash view by Friday.

Zions Bancorporation, National Association (ZION) - Canvas Business Model: Customer Segments

Zions Bancorporation, National Association focuses its business model on serving distinct client groups across its 11-state Western U.S. footprint, which includes Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington, and Wyoming.

The core commercial focus centers on Small- to medium-sized businesses (SMBs) and middle-market commercial clients. Zions Bancorporation is recognized for excellence in this area, evidenced by Coalition Greenwich ranking the bank third among all U.S. banks in the Middle Market Banking Segment. The bank maintains a strategic focus on serving SMBs, which contributes to a granular deposit franchise. Loan growth is expected to be led by commercial loans.

• The bank is a national leader in Small Business Administration lending.
• Reported a 91% increase in SBA 7(a) deals in the second quarter of 2025.
• Customer-related noninterest income showed growth, rising 7% in the second quarter of 2025 year-over-year.

For mass affluent and high-net-worth individuals, Zions Bancorporation, National Association offers Wealth Management services, including investment management, fiduciary and estate services, and advanced business succession and estate planning. The firm's total assets were reported at over $89 billion at December 31, 2024.

Retail customers are served across the bank's 404 branches within the Western U.S. footprint. The bank serves over one million customers in total. In a specific consumer product rollout in Nevada, a new consumer gold account saw average balances around $30,000 before significant paid marketing.

Commercial Real Estate (CRE) investors and developers represent a significant, albeit scrutinized, segment. While CRE loans are a key part of the portfolio, recent trends have shown stress indicators. In the first quarter of 2025, criticized loans rose by 3%, with CRE loans specifically up by 6%. The total loan and lease portfolio stood at $60.8 billion as of June 30, 2025. The bank's office portfolio, which is part of the CRE exposure, was valued at $1.8 billion, representing approximately 3% of total loans, with 28% of that maturing in the near term. A $50 million charge-off in the third quarter of 2025 was tied to two Commercial and Industrial (C&I) loans originated by its California Bank & Trust division.

Here's a quick look at some key figures related to Zions Bancorporation, National Association's customer base and lending focus as of mid-to-late 2025:

Metric	Value/Amount	Date/Period	Segment Relevance
Total Loan and Lease Portfolio	$60.8 billion	June 30, 2025	Overall Commercial/CRE/Retail Lending
Total Customers Served	Over 1 million	As of 2025	Retail and Commercial
Branch Footprint	404 branches	As of 2025	Retail Customer Access
Middle Market Banking Rank	Third among U.S. banks	As of 2025	Middle-Market Commercial Clients
CRE Office Portfolio Size	$1.8 billion	As of Q1 2025	CRE Investors and Developers
CRE Office Portfolio Maturity Risk	28% maturing in the near term	As of Q1 2025	CRE Investors and Developers
Customer-Related Fee Income Growth	8%	Q3 2025 vs. Year-Ago	Mass Affluent/Retail/Commercial Activity

The bank's strategy emphasizes local decision-making to support strong customer relationships across its diverse client base.

The cost of deposits, a factor influenced by retail and commercial deposit behavior, was 1.61% at the end of September 2025. Noninterest-bearing deposits were stable at 34% of total deposits as of Q2 2025.

Zions Bancorporation, National Association (ZION) - Canvas Business Model: Cost Structure

The Cost Structure for Zions Bancorporation, National Association (ZION) is heavily weighted toward funding costs, personnel, and ongoing operational expenses necessary for a regulated, multi-state banking operation. You need to understand these core outflows to map the bank's efficiency.

The most significant component of cost relates to funding the balance sheet. This is the Interest expense on deposits and borrowings. For the year-to-date period ending in the third quarter of 2025, the reported Total Interest Expense was \$1.198 billion. Breaking down the third quarter alone, the Interest Expense on Debt was \$392 million. This is set against Total Interest Income for Q3 2025 of \$1,064 million.

Personnel is the next major fixed cost. For the 9,286 employees Zions Bancorporation, National Association supported, the Salaries and Employee Benefits expense for the third quarter of 2025 was \$1,287 million [1 from previous search]. This figure represents the cost for that specific quarter, not the year-to-date total for personnel.

General overhead, captured in Noninterest expense, shows the operational burn rate. The Noninterest expense for the second quarter of 2025 was reported at \$527 million [1 from previous search]. This category includes the technology investments and marketing efforts you mentioned. For instance, in Q2 2025, technology-related consulting expenses were noted as reduced [1 from previous search].

Finally, the cost of operating under federal oversight is a persistent factor. Zions Bancorporation, National Association is subject to various regulatory fees and assessments. Specifically, the bank recorded approximately \$101 million in deposit insurance and regulatory expense related to the FDIC special assessment during the combined period of 2023 and 2024 [17 from previous search].

Here is a summary of the key cost figures identified:

Cost Component	Period/Context	Amount
Total Interest Expense (YTD)	YTD Q3 2025	\$1.198 billion
Salaries and Employee Benefits Expense	Q3 2025 (Quarterly)	\$1,287 million
Personnel Headcount	Contextual Figure	9,286 employees
Noninterest Expense	Q2 2025	\$527 million
FDIC Special Assessment Expense Recorded	2023 and 2024 Total	\$101 million
Interest Expense on Debt	Q3 2025 (Quarterly)	\$392 million

You can see the quarterly Noninterest Expense trend, which includes technology and compliance overhead, by looking at the reported figures:

• Q2 2025 Noninterest Expense: \$527 million [1 from previous search].
• Q3 2025 Noninterest Expense: \$527 million, up 5% year-over-year.
• Q3 2025 Adjusted Noninterest Expense: \$520 million, up 4% year-over-year.

The bank manages these costs by aiming for positive operating leverage, meaning revenue growth outpaces expense growth. Finance: draft 13-week cash view by Friday.

Zions Bancorporation, National Association (ZION) - Canvas Business Model: Revenue Streams

You're looking at the core ways Zions Bancorporation, National Association generates its revenue as of late 2025. The bank's model is heavily weighted toward traditional banking activities, but fee income streams are definitely growing in importance.

The primary engine remains the spread between what the bank earns on its assets and what it pays on its liabilities. For the second quarter of 2025, Net Interest Income (NII) from loans and securities was reported at $648 million. This was a solid quarter, showing a 9% increase relative to the prior year period, helped by lower funding costs and a favorable shift in earning assets.

Noninterest income, which is fee-based revenue, is the next major component. For Q2 2025, Customer-related noninterest income totaled $164 million. Note that this figure is different from the $190 million mentioned in your outline, but $164 million is the reported real-life number for that period. This stream saw a 7% increase versus the year-ago quarter.

To give you a clear snapshot of the two main reported revenue components from Q2 2025, here's the quick math:

Revenue Stream Component	Q2 2025 Amount (Millions USD)
Net Interest Income (NII)	$648 million
Customer-related Noninterest Income	$164 million

The remaining fee-based revenue streams-treasury management, card services, wealth management, and capital markets-are bundled within or contribute to that customer-related noninterest income figure, though specific breakdowns aren't always itemized in the headline results. What this estimate hides is the exact split between those services, but we do have some insight into the capital markets side.

Capital markets activity is definitely a focus area for fee growth. For context, revenue from the capital markets business was $107 million in 2024, which was a nice jump from $81 million in 2023. Management has stated a multi-year goal to double the size of this business. Also, be aware that effective in the first quarter of 2025, Zions Bancorporation, National Association reclassified some income, meaning customer-related fee income now includes fair value and nonhedge derivative income (loss) within capital markets fees, which used to be reported elsewhere.

You can expect the revenue mix to continue evolving based on these activities:

• Fees from treasury management, card services, and wealth management contribute to the overall customer-related noninterest income of $164 million for Q2 2025.
• Capital markets fees, which include underwriting and syndication services, are a key driver of fee income growth.

Finance: draft a projection for fee income growth for the second half of 2025 based on the Q2 2025 run rate by next Tuesday.