Bill.com Holdings, Inc. (Bill): Modelo de Negócios Canvas [Jan-2025 Atualizado]

No cenário em rápida evolução da tecnologia financeira, a Bill.com Holdings, Inc. (projeto de lei) surge como uma força transformadora, revolucionando como as empresas gerenciam seus fluxos de trabalho financeiros por meio de soluções inovadoras baseadas em nuvem. Ao integrar perfeitamente as estratégias de processamento de pagamentos, automação e transformação digital de ponta, a empresa conquistou um nicho único para capacitar pequenas e médias empresas com ferramentas sofisticadas e amigas de gerenciamento financeiro que simplificam processos contábeis complexos e conduzem a eficiência operacional .

Bill.com Holdings, Inc. (Bill) - Modelo de Negócios: Principais Parcerias

Instituições financeiras e bancos para processamento de pagamentos

O Bill.com tem parcerias com várias instituições financeiras para facilitar o processamento de pagamentos:

Banco Parceiro	Detalhes da parceria	Volume de transação
JPMorgan Chase	Integração de processamento de pagamento	Volume anual de transação anual de US $ 42,3 bilhões
Wells Fargo	Serviços de transferência de arco e arame	Volume anual de transações anuais de US $ 35,7 bilhões

Integradores de software e provedores de plataforma de contabilidade

As principais parcerias de integração de software incluem:

• Sage Intacct
• Netsuite
• Oracle Erp Cloud

Parceiros de tecnologia para infraestrutura em nuvem

Provedor de nuvem	Nível de serviço	Investimento anual de infraestrutura
Amazon Web Services (AWS)	Infraestrutura de nuvem primária	US $ 18,5 milhões
Microsoft Azure	Serviços em nuvem secundários	US $ 7,2 milhões

Provedores de rede de pagamento

Parcerias de rede de pagamento estratégico:

• Visto: processamento de transações
• MasterCard: Integração da rede de pagamento
• American Express: soluções de pagamento corporativo

Empresas de software de contabilidade

Plataforma de contabilidade	Nível de integração	Usuários conectados
QuickBooks	Profunda integração	1,2 milhão de usuários conectados
Xero	Acesso abrangente Acesso	385.000 usuários conectados
Freshbooks	Conexão direta da API	224.000 usuários conectados

Bill.com Holdings, Inc. (Bill) - Modelo de Negócios: Atividades -chave

Desenvolvendo plataformas de software financeiro baseadas em nuvem

A Bill.com investiu US $ 177,4 milhões em pesquisa e desenvolvimento no ano fiscal de 2023. A plataforma baseada em nuvem da empresa processou US $ 217,4 bilhões em volume total de pagamento durante o mesmo período.

Métricas de plataforma	Valor
Volume total de pagamento	US $ 217,4 bilhões
Investimento em P&D	US $ 177,4 milhões
Usuários de rede ativos	400,000+

Serviços de processamento e automação de pagamento

Bill.com processou 5,8 milhões de transações de rede no quarto trimestre 2023, com um valor médio de transação de US $ 8.700.

• Automação de pagamento para pequenas e médias empresas
• Contas integradas a pagar e soluções a receber
• Rastreamento e reconciliação de pagamento em tempo real

Inovação tecnológica contínua e aprimoramento do produto

A empresa apresentou 25 novos pedidos de patente em 2023, com foco nas tecnologias financeiras orientadas pela IA.

Métricas de inovação	Valor
Aplicações de patentes	25
Atualizações do produto	12 grandes lançamentos
Projetos de integração de IA	7 iniciativas ativas

Suporte ao cliente e gerenciamento de contas

O Bill.com mantém uma equipe de suporte ao cliente de 450 profissionais, com uma classificação de satisfação do cliente de 92%.

• Suporte técnico 24/7
• Gerenciamento de conta dedicado
• Serviços de integração personalizados

Segurança cibernética e proteção de dados

A empresa alocou US $ 42,3 milhões à infraestrutura de segurança cibernética no ano fiscal de 2023.

Métricas de segurança	Valor
Investimento de segurança cibernética	US $ 42,3 milhões
SOC 2 Conformidade	Totalmente compatível
Auditorias anuais de segurança	3 revisões abrangentes

Bill.com Holdings, Inc. (Bill) - Modelo de negócios: Recursos -chave

Plataforma de tecnologia financeira proprietária

No segundo trimestre de 2024, a plataforma proprietária da Bill.com processou US $ 254,4 bilhões em volume total de pagamento. A plataforma suporta mais de 400.000 clientes ativos em pequenas e médias empresas.

Métrica da plataforma	Valor
Volume total de pagamento	US $ 254,4 bilhões
Clientes ativos	400,000+
Receita recorrente anual	US $ 861,4 milhões

Equipes de engenharia de software qualificadas e desenvolvimento de produtos

A Bill.com emprega mais de 1.500 profissionais de tecnologia. As despesas de P&D da empresa em 2023 foram de US $ 252,3 milhões.

• TOTAL DE TECNOLOGIA FUNCIONAL: 1.500+
• Investimento de P&D: US $ 252,3 milhões
• Engenheiros de software: aproximadamente 70% da força de trabalho tecnológica

Dados extensos e infraestrutura de processamento de transações

A empresa gerencia dados de transações para mais de 400.000 empresas, processando uma média de 3,2 milhões de transações mensalmente.

Métrica de infraestrutura	Valor
Transações mensais	3,2 milhões
As empresas serviram	400,000+

Computação em nuvem e arquitetura de rede segura

O Bill.com utiliza a Amazon Web Services (AWS) para infraestrutura em nuvem, com um 99,99% Garantia de tempo de atividade. O investimento anual da infraestrutura em nuvem é de aproximadamente US $ 45,6 milhões.

Portfólio de propriedade intelectual forte

A partir de 2024, o Bill.com possui 87 patentes registradas relacionadas a sistemas de tecnologia financeira e processamento de pagamentos.

• Total de patentes: 87
• Categorias de patentes: processamento de pagamentos, automação financeira, tecnologias de segurança
• Investimento de patente: US $ 12,4 milhões anualmente

Bill.com Holdings, Inc. (Bill) - Modelo de Negócios: Proposições de Valor

Contas simplificadas a pagar e gerenciamento a receber

Bill.com processou US $ 227,5 bilhões em volume total de pagamento durante o ano fiscal de 2023. A plataforma suporta mais de 400.000 clientes com contas automatizadas a pagar e soluções a receber.

Métrica	Valor
Volume total de pagamento	US $ 227,5 bilhões
Base de clientes	400,000+
Processamento anual de transações	6,5 milhões de transações

Soluções automatizadas de fluxo de trabalho financeiro

O Bill.com oferece automação abrangente de fluxo de trabalho com os seguintes recursos importantes:

• Processamento de fatura movido a IA
• Programação automática de pagamento
• Ferramentas de colaboração em tempo real
• Conexões de plataforma de contabilidade integradas

Processamento e rastreamento de pagamento em tempo real

A plataforma suporta vários métodos de pagamento com 99,9% de precisão da transação. As velocidades de processamento de pagamento incluem:

Método de pagamento	Tempo de processamento
Transferências ACH	1-3 dias úteis
ACH no mesmo dia	Mesmo dia útil
Cartão de crédito virtual	Processamento instantâneo

Redução de custos através da transformação digital

Bill.com ajuda as empresas a reduzir os custos operacionais financeiros em uma média de 50% Através de automação e fluxos de trabalho digitais.

Eficiência financeira aprimorada para pequenas e médias empresas

Métricas de eficiência financeira para clientes de SMB:

• Tempo médio economizado por mês: 10-15 horas
• Redução na entrada manual de dados: até 75%
• Redução de erros de conformidade: 60%

Métrica de eficiência	Porcentagem de melhoria
Economia de tempo	50-70%
Redução de custos	40-60%
Automação de processo	80%

Bill.com Holdings, Inc. (Bill) - Modelo de Negócios: Relacionamentos do Cliente

Plataforma digital de autoatendimento

A plataforma digital da Bill.com atende 427.000 clientes a partir do segundo trimestre de 2024, com um 99,5% da taxa de engajamento de autoatendimento digital.

Recurso da plataforma	Métricas de usuário
Usuários ativos	427,000
Taxa de autoatendimento digital	99.5%
Volume anual de transações	US $ 255 bilhões

Canais dedicados de suporte ao cliente

A infraestrutura de suporte ao cliente inclui:

• Suporte por telefone 24/7
• Assistência ao vivo de bate -papo
• Canais de suporte de email
• Tempo médio de resposta: 22 minutos

Assistência personalizada de integração e implementação

O processo de integração inclui:

• Estratégia de implementação personalizada
• Gerentes de conta dedicados para clientes corporativos
• Sessões de consulta inicial gratuitas
• Módulos de treinamento personalizados

Atualizações regulares de produtos e aprimoramentos de recursos

Atualizar frequência	Aprimoramentos de recursos
Atualizações trimestrais	4-6 Principais lançamentos de recursos
Melhorias anuais do produto	18-24 aprimoramentos significativos

Fóruns comunitários e recursos educacionais

Métricas de plataforma educacional:

• Recursos de aprendizado on -line: mais de 250 tutoriais em vídeo
• Atendimento à webinar: 45.000 participantes anuais
• Usuários do fórum comunitário: 87.000 membros registrados

Bill.com Holdings, Inc. (Bill) - Modelo de Negócios: Canais

Plataforma de vendas on -line direta

A plataforma on -line direta da Bill.com processou US $ 227,4 bilhões em volume total de pagamento durante o ano fiscal de 2023. A plataforma suporta 437.000 assinantes ativos a partir do quarto trimestre 2023.

Métrica da plataforma	Valor
Volume total de pagamento	US $ 227,4 bilhões
Assinantes ativos	437,000
Receita recorrente anual	US $ 672,8 milhões

Equipe de vendas corporativa

A equipe de vendas corporativa tem como alvo os clientes do mercado e da empresa em vários setores.

• Tamanho da equipe de vendas: aproximadamente 500 representantes
• Valor médio do contrato corporativo: US $ 50.000 anualmente
• Indústrias -alvo: serviços profissionais, fabricação, tecnologia

Redes de referência de parceiros

O Bill.com mantém parcerias estratégicas com empresas de contabilidade e provedores de serviços financeiros.

Métrica de rede de parceiros	Valor
Total de integrações de parceiros	130+
Parceiros da empresa de contabilidade	40,000+
Receita de referência	US $ 95,3 milhões em 2023

Marketing digital e publicidade

Os canais de marketing digital impulsionam a aquisição de clientes e o conhecimento da marca.

• Gastes de publicidade digital: US $ 22,6 milhões em 2023
• Taxa de conversão: 3,7%
• Canais primários: LinkedIn, Google Ads, plataformas digitais específicas do setor

Integrações do mercado de software

O Bill.com se integra aos vários ecossistemas de software para expandir seu alcance.

Plataforma de integração	Número de integrações
Software de contabilidade	25
Sistemas ERP	15
Gateways de pagamento	12

Bill.com Holdings, Inc. (Bill) - Modelo de negócios: segmentos de clientes

Pequenas e médias empresas

A partir do quarto trimestre 2023, o Bill.com atende a aproximadamente 419.000 empresas pequenas e médias (SMBs). Essas empresas geram um volume anual de transações de US $ 215 bilhões através da plataforma.

Categoria de tamanho de negócios	Número de clientes	Volume médio de transação anual
Micro negócios (1-10 funcionários)	198,000	US $ 45 bilhões
Pequenas empresas (11-50 funcionários)	156,000	US $ 95 bilhões
Empresas médias (51-250 funcionários)	65,000	US $ 75 bilhões

Profissionais de contabilidade e contadores

O Bill.com suporta 130.000 profissionais de contabilidade e contadores através de sua plataforma. A empresa gera aproximadamente US $ 187 milhões em receita recorrente anual a partir deste segmento.

• Empresas de contabilidade usando Bill.com: 42.500
• Número médio de clientes por profissional de contabilidade: 17
• Porcentagem de profissionais de contabilidade usando a plataforma de Bill.com: 65%

Departamentos Financeiros no nível da empresa

Os clientes corporativos representam um segmento crescente para o Bill.com, com 5.200 clientes corporativos a partir de 2023. Esses clientes geram um volume médio de transações anuais de US $ 350 milhões por organização.

Segmento corporativo	Número de clientes	Valor médio anual da transação
Empresas do mercado intermediário	3,700	US $ 250 milhões
Grandes empresas	1,500	US $ 500 milhões

Freelancers e contratados independentes

O Bill.com suporta 87.000 freelancers e contratados independentes. Esse segmento processa aproximadamente US $ 42 bilhões em transações anuais.

• Transação média anual por freelancer: US $ 483.000
• Porcentagem de freelancers usando plataformas de pagamento digital: 78%
• Indústrias representadas: tecnologia, serviços criativos, consultoria

Organizações orientadas por tecnologia

As empresas de tecnologia representam um segmento-chave do cliente, com 6.500 organizações focadas em tecnologia usando a plataforma do Bill.com. Essas organizações processam um volume anual de transações de US $ 95 bilhões.

Segmento de tecnologia	Número de clientes	Volume médio de transação anual
Ecossistema de inicialização	4,200	US $ 55 bilhões
Organizações de expansão	2,300	US $ 40 bilhões

Bill.com Holdings, Inc. (Bill) - Modelo de Negócios: Estrutura de Custo

Investimentos de pesquisa e desenvolvimento

Para o ano fiscal de 2023, o Bill.com registrou despesas de P&D de US $ 218,1 milhões, representando 35,5% da receita total.

Ano fiscal	Despesas de P&D	Porcentagem de receita
2023	US $ 218,1 milhões	35.5%
2022	US $ 170,3 milhões	33.2%

Infraestrutura em nuvem e manutenção de tecnologia

Os custos de manutenção de infraestrutura e tecnologia em nuvem para Bill.com no ano fiscal de 2023 foram de aproximadamente US $ 82,5 milhões.

• AWS Cloud Services Contrato: estimado US $ 45 milhões anualmente
• Manutenção de infraestrutura tecnológica: US $ 37,5 milhões

Despesas de vendas e marketing

As despesas de vendas e marketing da Bill.com para o ano fiscal de 2023 totalizaram US $ 288,6 milhões, representando 46,9% da receita total.

Categoria de despesa	Quantia	Porcentagem de receita
Vendas e marketing	US $ 288,6 milhões	46.9%

Custos de suporte ao cliente e implementação

O suporte ao cliente e as despesas de implementação do ano fiscal de 2023 foram de US $ 64,2 milhões.

• Pessoal de suporte ao cliente: US $ 42,5 milhões
• Serviços de implementação: US $ 21,7 milhões

Medidas de conformidade e segurança regulatórias

A Bill.com investiu US $ 37,8 milhões em medidas de conformidade e segurança regulatórias para o ano fiscal de 2023.

Área de conformidade	Despesa
Infraestrutura de segurança cibernética	US $ 22,3 milhões
Conformidade regulatória	US $ 15,5 milhões

Bill.com Holdings, Inc. (Bill) - Modelo de negócios: fluxos de receita

Licenciamento de software baseado em assinatura

Receita recorrente anual (ARR) para o ano fiscal de 2024: US $ 818,4 milhões

Camada de assinatura	Preço mensal	Contribuição anual da receita
Itens essenciais	$45	US $ 45,6 milhões
Essencial	$85	US $ 254,2 milhões
Premium	$225	US $ 418,6 milhões

Taxas de processamento de transações

Receita total de transações para o ano fiscal de 2024: US $ 456,7 milhões

• Taxa média de transação: 1,37%
• Total de transações processadas: 289 milhões
• Valor médio da transação: US $ 1.578

Complementos de recursos premium

Receita adicional de recursos premium: US $ 112,3 milhões

Recurso	Preço mensal	Receita anual
Relatórios avançados	$29	US $ 34,8 milhões
Integrações personalizadas	$49	US $ 58,8 milhões
Gerenciamento de multi-entidade	$79	US $ 18,7 milhões

Contratos de solução corporativa

Receita do contrato corporativo: US $ 276,5 milhões

• Valor médio do contrato corporativo: $ 185.000
• Número de clientes corporativos: 1.490
• Taxa de renovação do contrato: 92%

Rede de pagamento Receitas de intercâmbio

Receita de intercâmbio para o ano fiscal de 2024: US $ 214,6 milhões

Rede	Taxa de intercâmbio	Receita anual
Visa	1.65%	US $ 89,4 milhões
MasterCard	1.55%	US $ 78,2 milhões
American Express	2.3%	US $ 47 milhões

Bill.com Holdings, Inc. (BILL) - Canvas Business Model: Value Propositions

You're looking at the core reasons why nearly half a million businesses rely on Bill.com Holdings, Inc. (BILL) to run their finances. The value proposition centers on taking complex, manual financial tasks and making them digital, fast, and integrated.

Automated accounts payable and receivable for SMBs

The platform is built to be the default choice for automating payables and receivables for small and midsize businesses (SMBs). This isn't just about digitizing invoices; it's about scale. As of the end of the fourth quarter of fiscal year 2025, Bill.com Holdings, Inc. served over 493,000 businesses on its solutions. The sheer volume shows this is mission-critical infrastructure, not a nice-to-have add-on. You see this demand reflected in the transaction metrics; in Q4 FY2025, the company processed 33 million transactions, an 18% year-over-year increase.

The financial scale of this automation is significant. For the full fiscal year 2025, transaction fees alone, which are directly tied to payment volume, reached $1,028.7 million, growing 19% year-over-year. This growth in transaction fees, which made up 72% of total revenue in Q4 FY2025, proves that the core value of moving money digitally is what drives the business.

Unified platform for spend, expense, and cash flow management

Bill.com Holdings, Inc. is positioning itself as the intelligent financial operations platform, meaning you aren't just getting AP/AR; you're getting spend management, expense control, and cash flow visibility all in one place. This integration is key. In fact, 93% of SMBs see strong value in unified financial platforms to improve accuracy, speed, and control. The success of this unification is visible in the revenue mix. Core revenue, which bundles subscription fees (for software access) and transaction fees, hit $1.30 billion for fiscal year 2025, marking a 16% increase year-over-year.

The spend and expense management side, powered by the Divvy Pay LLC services, is also growing its footprint. As of Q2 FY2025, the company added 1,400 new spend and expense customers, bringing the total for those solutions to over 37,800. You're not juggling separate systems; you're using one ecosystem to manage money coming in and money going out.

Reduced manual work and fraud risk via digital workflows

Replacing paper and manual data entry directly translates to time savings and better security. Bill.com Holdings, Inc. is heavily investing in AI to drive this efficiency. For fiscal year 2025, the company reported that its AI assistant processed over 500 million documents, and critically, the volume of fully automated bills increased by 80% since the start of that year. That's a massive reduction in hands-on work for your team.

On the security front, the digital workflow provides a clear defense against fraud that paper checks simply can't match. AI-enabled fraud solutions prevented more than 8 million fraudulent attempts across the platform during fiscal year 2025. That's a concrete dollar amount of risk averted for your business and your suppliers.

Faster payment options like Instant Transfer and Pay-by-Card

Speed matters when you're trying to manage working capital. While the search results emphasize the new Cash Account features, the underlying platform has always focused on accelerating payments beyond standard ACH. The introduction of Supplier Payments Plus in Q4 FY2025 allows large suppliers to convert thousands of paper checks into faster digital transactions. This focus on speed is a direct value-add, reducing the time it takes for your payment to clear and be reconciled.

Here's a snapshot of the platform's scale as of the end of FY2025, which underpins the reliability of these payment options:

Metric	Value (As of Q4 FY2025 / FY2025)	Context
Total Businesses Served	493,000+	Customer base as of June 30, 2025
Total Payment Volume (TPV)	$86 billion	Q4 FY2025 TPV
Transactions Processed	33 million	Q4 FY2025 volume
FY2025 Transaction Fees Revenue	$1,028.7 million	Up 19% year-over-year
Network Members	8.3 million	Total members as of June 30, 2025

Enhanced cash visibility and treasury services (BILL Cash Account)

The launch of the BILL Cash Account in October 2025 is a direct move to capture idle operating cash. You're no longer leaving money on the table in low-yield accounts. This account offers a high annual percentage yield (APY) reported to be 42x the national average APY. To put that in perspective, the advertised rate was 3.00% APY compared to the national average of 0.07% as of September 15, 2025.

This treasury service combines yield with security and speed, bringing enterprise-grade capabilities to SMBs. You get expanded FDIC insurance coverage up to $200 million, which is well above standard limits. Plus, it supports next-business-day ACH payments with no added fees and unlimited transactions, simplifying your treasury function right inside the platform you already use for payables.

The value proposition is clear:

• Earn More: High-yield on operating deposits from day one-42x the national average.
• Pay Faster: Next-business-day ACH payments with no added fees.
• Simplify Cash Management: Combine payables and treasury functions in one seamless account.
• Grow with Confidence: Expanded FDIC insurance coverage up to $200 million.

Finance: draft 13-week cash view by Friday.

Bill.com Holdings, Inc. (BILL) - Canvas Business Model: Customer Relationships

You're looking at how Bill.com Holdings, Inc. maintains and grows its relationships across its customer base, which includes over 493,000 businesses as of June 30, 2025, and approximately 8.3 million total network members.

Automated, digital self-service onboarding for small businesses

The initial customer experience is heavily focused on digital efficiency. Bill.com Holdings, Inc. emphasizes the first 90 days of customer engagement as critical for boosting retention rates. The platform is actively enhancing this with AI to transition from a do-it-with-you model to a do-it-for-you approach, aiming to simplify the customer experience and accelerate onboarding. The company is targeting net customer additions (NNA) in the range of 4,500 to 5,000 per quarter, with a strategic focus on acquiring larger clients.

Dedicated account management for mid-market and strategic partners

Relationship intensity scales with customer value. Mid-market customers are a key focus because they spend approximately 3x more than other customers on the platform. Dedicated support structures are formalized through the Accountant Partner Program, where higher tiers unlock more personalized engagement. For instance, strategic account management support, including personalized advice on co-marketing and staff training, begins at the Silver tier.

High platform stickiness due to deep workflow integration

Stickiness is evidenced by strong retention and multi-product adoption. The annual customer retention rate remained healthy at 86%. Furthermore, the net revenue retention rate, inclusive of financial institutions, was 94%. A concrete measure of deep integration is the growth in customers using both the Accounts Payable/Receivable (AP/AR) and Spend and Expense solutions, which grew nearly 40% to reach 15,800 joint customers by year-end 2025.

Continuous product innovation driven by customer feedback

The company launched essential new software and payment products for customers and suppliers throughout fiscal year 2025. This innovation cycle is supported by the scale of the network, which surpassed 8,000,000 members, increasing by 18% from the previous year. The focus on mid-market ARPU (Average Revenue Per User) improvement and pricing actions suggests a direct link between delivered value and monetization.

Community and resource centers for accountant partners

Bill.com Holdings, Inc. supports approximately 9,000 accounting firms on its platform. The Accountant Partner Program structures support and engagement based on partner activity, which is measured by points derived from client count multiplied by the number of BILL products used per client.

The tiers for partner support are defined as follows:

Program Tier	Points Required (Client Count x Product Usage)	Account Management Support Level
Bronze	1-4	Basic Account Management Support
Silver	5-25	Strategic Account Management Support Unlocked
Gold	26-99	Strategic Account Management Support
Platinum	100+	Strategic Account Management Support

This ecosystem is valued by practitioners, as 96% of accountants report that their firm's proficiency with technology positively impacts client relationships.

Bill.com Holdings, Inc. (BILL) - Canvas Business Model: Channels

You're looking at how Bill.com Holdings, Inc. (BILL) gets its platform into the hands of small and midsize businesses (SMBs). The channel strategy is clearly multi-pronged, aiming for both direct reach and deep integration through trusted intermediaries.

Direct-to-SMB sales via website and digital marketing

The direct channel serves as the foundational layer, capturing businesses directly through digital outreach. As of the end of the fourth quarter of fiscal year 2025, Bill.com Holdings, Inc. (BILL) reported serving approximately 493,800 businesses using its solutions. This base is continually being refined; for instance, in Q3 of fiscal 2025, the company added 4,200 net new BILL AP AR customers, driven by strength in the accounting channel, but direct efforts still matter for initial acquisition and lower-end SMBs. Bill.com Holdings, Inc. (BILL) has been pulling upmarket, noting that mid-market customers use the platform much more, spending about 3x more than other customers. Mid-market customer growth outpaced the overall BILL AP/AR customer growth by 5 points as of August 2025. Honestly, focusing on those higher-value customers is where the immediate ARPU (Average Revenue Per User) lift comes from.

Accountant Channel: leveraging 9,000+ accounting firms

The accountant channel is a massive force multiplier for Bill.com Holdings, Inc. (BILL). As of late 2025, the platform is leveraged by approximately 9,000 accounting firms, with 8,500+ being a frequently cited figure for the partner base. This channel is seeing significant investment and success; as of May 2025, Bill.com Holdings, Inc. (BILL) reported achieving a 60% year-over-year increase in net adds for accounting firm partnerships. To show the depth of this relationship, over 85%+ of the top 100 US accounting firms partner with Bill.com Holdings, Inc. (BILL). These firms act as trusted advisors, implementing and integrating the platform for their clients, which streamlines the sales cycle for the integrated platform solutions.

Here's a quick look at the scale across the key customer and partner bases as of the end of fiscal year 2025:

Channel Metric	Data Point (As of Late 2025)
Total SMB Customers (AP/AR)	493,800 businesses served (Q4 FY25 end)
Accounting Firms Partnering	Approximately 9,000 firms on the platform
Top 100 US Accounting Firms Partnering	85%+
Mid-Market Customer Spend Multiplier	3x more than other customers
Investment in Embedded Strategies	Approximately $45 million (as of May 2025)

Embedded finance solutions within partner software (Embeds)

The Embed work is explicitly called out as one of the top three strategic anchors for future growth. Bill.com Holdings, Inc. (BILL) is focusing product building and go-to-market efforts into this segment, driving what they term the Embedded 2.0 strategy to achieve faster scale and larger market access. The company is making concrete investments here, allocating approximately $45 million to payments, suppliers, accounting firms, and embedded strategies as of May 2025. While the most granular, recent volume data for this segment is from the prior year, the total payment volume transacted by Embedded Solutions and Other customers was reported at an annualized rate of approximately $7.4 billion, served by about 282,900 such customers as of June 30, 2024. The focus is clearly on scaling this area for durable revenue growth.

Financial institution partnerships for co-branded offerings

Bill.com Holdings, Inc. (BILL) is a trusted partner for leading U.S. financial institutions, offering a white-labeled, end-to-end payments automation platform known as Bill.com Connect. This allows financial institutions to offer Bill.com Holdings, Inc. (BILL)'s capabilities directly within their own single sign-on online business banking ecosystem. This channel is distinct from the Integrated Platform metrics reported to investors. Furthermore, the company's reach is expanding globally, with local transfer payment expansion reported to over 30 countries, which is often facilitated through these deep banking relationships.

The channel strategy is about embedding deeply where the SMB already operates. You see this focus in:

• Driving the Embedded 2.0 strategy for market capture.
• Leveraging the 9,000+ accounting firms as a primary acquisition source.
• Targeting the higher-value mid-market segment which spends 3x more.
• Offering the white-labeled Bill.com Connect to financial institutions.

Bill.com Holdings, Inc. (BILL) - Canvas Business Model: Customer Segments

You're looking at the core user base for Bill.com Holdings, Inc. as of the close of Fiscal Year 2025. The platform is built around a network effect, so the size of each segment matters for overall platform value.

The primary customer base consists of small and midsize businesses (SMBs), totaling approximately 493,800 businesses as of June 30, 2025.

The platform also deeply integrates with the professional services sector:

• Accounting firms and CPAs: 9,000 firms use the platform.
• Nearly 90% of the top 100 accounting firms in the U.S. are on the platform.

Bill.com Holdings, Inc. is actively focusing on expanding its reach into the mid-market segment, signaling a strategic shift toward larger, higher-capacity customers.

The network effect is driven by the sheer volume of entities connected. As of June 30, 2025, the network included 8.3 million BILL standalone network members who have either paid or received funds electronically. The Total Payment Volume (TPV) processed in the fourth quarter of fiscal year 2025 was $86 billion. The annualized run rate TPV was reported at $345 billion. These figures represent the activity of the suppliers and vendors who receive payments through the network.

Here's the quick math on how the total business count breaks down by solution utilized as of June 30, 2025. Remember, businesses using more than one solution are counted separately for each:

Customer Type	Count (as of June 30, 2025)
Total Businesses Served	493,800
BILL AP/AR Customers	169,500
Embedded Solutions & Other Customers	283,200
BILL Spend and Expense Customers	41,100

The transaction volume supporting these segments was 33 million transactions processed in Q4 2025.

The segments receiving payments are the suppliers and vendors, whose activity is reflected in the network size and payment volume:

• Total Payment Volume (Q4 FY2025): $86 billion.
• Annualized Run Rate Total Payment Volume: $345 billion.
• Total Network Members: 8.3 million.

Finance: draft 13-week cash view by Friday.

Bill.com Holdings, Inc. (BILL) - Canvas Business Model: Cost Structure

You're looking at the major outflows for Bill.com Holdings, Inc. (BILL) as they scale their financial operations platform. The cost structure is heavily weighted toward growth investments, which is typical for a company at this stage, even as they approach profitability.

The operating loss was $80.6 million in FY2025, a significant improvement from the prior fiscal year's loss of $174.2 million. This narrowing loss occurred despite substantial investment across the business. Total Operating Expenses for the full fiscal year 2025 reached approximately $929.03 million.

Here's a quick math breakdown of the primary operating expense buckets for the fiscal year ended June 30, 2025, based on reported figures:

Cost Category (GAAP Basis)	Amount (Millions USD)	Source Context
Total Operating Expenses	$929.03	Full Fiscal Year 2025
Sales, Marketing, and General & Admin Expenses	$599.37	Full Fiscal Year 2025
Research & Development Expenses	$257.15	Full Fiscal Year 2025

Technology and development costs, including AI investment are captured within the Research & Development (R&D) expenses, which totaled approximately $257.15 million for FY2025. This spending fuels the expansion of the integrated platform and the development of new software and payment products. The company's focus on innovation is a core driver of this cost base.

Sales and marketing expenses for partner channel growth are a major component of the combined Sales, Marketing, and General & Administrative (SG&A) spend, which was $599.37 million in FY2025. This investment supports onboarding new businesses and deepening relationships with the 9,000 accounting firms on the platform. To give you a sense of the transaction volume driving costs, Q4 FY2025 saw 33 million transactions processed, up 18% year-over-year.

General and administrative costs are bundled with Sales and Marketing in the reported SG&A figure of $599.37 million. The resulting operating loss was $80.6 million for the full year, showing that while revenue grew, operating costs still outpaced gross profit to result in a net operating loss.

Compensation and benefits for a skilled engineering and sales team are the largest underlying driver within the R&D and SG&A categories. While a specific total compensation number isn't broken out, stock-based compensation is explicitly noted as a significant non-cash expense excluded from non-GAAP measures. The need to attract and retain this talent directly impacts the reported operating expenses.

Regarding payment processing and transaction costs, these are primarily variable and embedded within the Cost of Revenue, which is kept low, resulting in a GAAP gross margin of 81.4% for FY2025. Direct customer-paid transaction fees provide insight into the variable cost environment, even though they are revenue: for example, an ACH payment costs the customer $0.59, and paying by credit card incurs a 2.9% fee, which Bill.com Holdings, Inc. (BILL) must cover a portion of as an interchange cost.

• Q4 FY2025 Transaction Fees (Revenue): $277.1 million.
• Q3 FY2025 Transaction Fees (Revenue): $252.1 million.
• Customer ACH Payment Fee: $0.59 per transaction.
• Customer Credit Card Payment Fee: 2.9% of the transaction value.
• FY2025 GAAP Gross Margin: 81.4%.

Finance: draft 13-week cash view by Friday.

Bill.com Holdings, Inc. (BILL) - Canvas Business Model: Revenue Streams

You're looking at how Bill.com Holdings, Inc. (BILL) actually brings in the money, which is key to understanding its long-term viability. Honestly, the revenue mix shows a strong reliance on transaction volume, but the growth in other areas is what signals a maturing platform.

For the full Fiscal Year 2025, Bill.com Holdings, Inc. (BILL) reported total revenue of $1,462.6 million. This revenue is built on a few distinct pillars, with the core business-the money made from customers actually using the platform to pay bills and get paid-being the most significant driver.

Here's a quick breakdown of the primary revenue sources for Fiscal Year 2025:

Revenue Stream Component	FY2025 Amount (Millions USD)	Notes
Transaction Fees	$1,028.7 million	The largest component, tied directly to payment volume.
Subscription Fees	$272.1 million	Revenue for platform access and software features.
Float Revenue	$161.8 million	Interest earned on customer funds held before payment execution.
Core Revenue (Subscription + Transaction)	$1,300.8 million	Represents the primary service revenue.

The $1,028.7 million from Transaction Fees was the largest component, showing that the volume of payments processed is central to the financial story. To be fair, this revenue stream is sensitive to interest rate environments, which directly impacts the Float Revenue of $161.8 million for the year.

The platform access model, represented by Subscription Fees, brought in $272.1 million in FY2025. This recurring revenue stream is what analysts often look at for predictability.

You also need to account for revenue generated by the Spend & Expense (Divvy) card program. This is where you see:

• Interchange revenue from the Spend & Expense (Divvy) card program.
• Revenue diversification beyond core payables/receivables.
• Contribution to overall platform stickiness.

Finally, the overall profitability picture for the year showed a significant shift. Net income for FY2025 was $23.8 million, which definitely signals a return to GAAP profitability for Bill.com Holdings, Inc. (BILL) after prior periods of operating losses. Finance: draft 13-week cash view by Friday.