Popular, Inc. (BPOP): Modelo de Negócios Canvas [Jan-2025 Atualizado]

Popular, Inc. (BPOP) está como uma potência financeira profundamente enraizada no cenário econômico de Porto Rico, oferecendo um modelo de negócios dinâmico que combina perfeitamente com a proezas bancárias tradicionais com a inovação digital de ponta. Ao aproveitar estrategicamente a experiência do mercado local, a infraestrutura de tecnologia avançada e um conjunto abrangente de serviços financeiros, o BPOP se posicionou como uma instituição bancária transformadora que vai além de meras transações para oferecer experiências financeiras personalizadas e focadas na comunidade que ressoam com diversos segmentos de clientes em todo o O vibrante ecossistema econômico da ilha.

Popular, Inc. (BPOP) - Modelo de Negócios: Principais Parcerias

Alianças estratégicas com instituições financeiras locais em Porto Rico

A Popular, Inc. mantém parcerias estratégicas com várias instituições financeiras locais em Porto Rico, concentrando -se em redes colaborativas que aprimoram os serviços financeiros regionais.

Instituição parceira	Tipo de parceria	Foco de colaboração
Banco Popular De Porto Rico	Subsidiária direta	Varejo e bancário comercial
Banco de Desenvolvimento do Governo de Porto Rico	Colaboração de Serviços Financeiros	Soluções Financeiras do Setor Público

Parcerias com fornecedores de tecnologia para soluções bancárias digitais

A Popular, Inc. colabora com os principais provedores de tecnologia para aprimorar os recursos bancários digitais.

• Microsoft Azure - Serviços de infraestrutura em nuvem
• FISERV - Plataforma de tecnologia bancária principal
• Visa - Soluções de processamento de pagamento
• MasterCard - Rede de pagamento digital

Colaboração com agências governamentais para serviços financeiros

Agência governamental	Colaboração de serviços	Volume anual de transações
Departamento do Tesouro de Porto Rico	Serviços de cobrança de impostos	US $ 475 milhões
Administração de pequenas empresas	Empréstimos para pequenas empresas	Portfólio de empréstimos de US $ 250 milhões

Rede de provedores de seguros e serviços de investimento

• Seguro popular - subsidiária direta
• MetLife - Parceria de Seguro
• Prudential Financial - Serviços de Investimento

A rede total de parcerias gera aproximadamente US $ 1,2 bilhão em receita colaborativa anual para Popular, Inc.

Popular, Inc. (BPOP) - Modelo de negócios: Atividades -chave

Serviços bancários comerciais e de varejo

A Popular, Inc. gerou US $ 2,36 bilhões em receita total para o ano fiscal de 2023. Os serviços bancários comerciais representavam aproximadamente US $ 1,12 bilhão desta receita.

Categoria de serviço bancário	Receita (2023)	Quota de mercado
Empréstimos comerciais	US $ 678 milhões	42.3%
Banco de varejo	US $ 442 milhões	27.5%
Bancos de pequenas empresas	US $ 240 milhões	15.2%

Desenvolvimento da plataforma bancária digital

A Popular, Inc. investiu US $ 87,4 milhões em infraestrutura de tecnologia digital em 2023.

• Downloads de aplicativos bancários móveis: 1,2 milhão
• Volume de transações online: 42,6 milhões de transações
• Usuários da plataforma digital: 673.000

Gerenciamento de riscos e avaliação de crédito

O banco manteve um Provisão de perda de empréstimo de US $ 124,3 milhões em 2023.

Métrica de gerenciamento de riscos	Valor
Razão de empréstimos não-desempenho	2.4%
Taxa de troca padrão de crédito	1.6%
Ativos ponderados por risco	US $ 18,3 bilhões

Inovação de produtos financeiros

A Popular, Inc. lançou 12 novos produtos financeiros em 2023, gerando US $ 56,7 milhões em receita de novos produtos.

• Produtos de empréstimos pessoais: 4 novas ofertas
• Plataformas de investimento digital: 3 novas plataformas
• Inovações de cartão de crédito: 5 novos tipos de cartões

Gerenciamento de relacionamento com o cliente

A taxa de retenção de clientes foi de 87,3% em 2023, com uma base total de clientes de 1,4 milhão.

Métrica de CRM	Valor
Pontuação de satisfação do cliente	4.2/5
Valor médio de vida útil do cliente	$3,750
Tempo de resposta do atendimento ao cliente	12 minutos

Popular, Inc. (BPOP) - Modelo de negócios: Recursos -chave

Forte rede bancária regional em Porto Rico

A partir do quarto trimestre 2023, a Popular, Inc. opera 53 filiais em Porto Rico, com ativos totais de US $ 32,4 bilhões. O banco mantém uma participação de mercado de aproximadamente 40% no mercado bancário porto -riquenho.

Métrica de rede	Dados quantitativos
Filiais totais	53
Total de ativos	US $ 32,4 bilhões
Participação de mercado em Porto Rico	40%

Infraestrutura de tecnologia bancária digital avançada

A plataforma bancária digital da Popular atende a aproximadamente 450.000 usuários de bancos digitais ativos, com transações bancárias móveis representando 65% do total de interações com os clientes.

• Usuários do Banco Digital: 450.000
• Porcentagem de transação móvel: 65%
• Plataformas bancárias on -line: aplicativo móvel direto e popular popular

Equipe de gestão financeira experiente

A equipe de liderança executiva da Popular tem um mandato médio de 15 anos em bancos, com uma experiência combinada de mais de 125 anos em serviços financeiros.

Métrica de liderança	Valor
Possui executivo médio	15 anos
Experiência de liderança combinada	125 anos ou mais

Portfólio diversificado de produtos financeiros

Ofertas populares 14 categorias de produtos financeiros distintos, incluindo bancos pessoais, empréstimos comerciais, serviços de hipoteca e soluções de cartão de crédito.

• Produtos bancários pessoais
• Serviços de empréstimos comerciais
• Soluções hipotecárias
• Programas de cartão de crédito
• Serviços de investimento

Banco de dados robusto do cliente

A partir de 2023, a Popular mantém uma base de clientes de 1,2 milhão de indivíduos e empresas em Porto Rico e nos Estados Unidos.

Segmento de clientes	Número de clientes
Base total de clientes	1,2 milhão
Clientes individuais	900,000
Clientes comerciais	300,000

Popular, Inc. (BPOP) - Modelo de Negócios: Proposições de Valor

Serviços financeiros abrangentes adaptados ao mercado porto -riquenho

A Popular, Inc. relatou ativos totais de US $ 75,3 bilhões a partir do quarto trimestre de 2023. A receita de juros líquidos atingiu US $ 1,2 bilhão no mesmo ano. O banco atende aproximadamente 1,5 milhão de clientes em Porto Rico.

Métrica financeira	2023 valor
Total de ativos	US $ 75,3 bilhões
Receita de juros líquidos	US $ 1,2 bilhão
Base de clientes em Porto Rico	1,5 milhão

Soluções bancárias digitais e tradicionais integradas

Plataformas bancárias digitais processadas US $ 24,6 bilhões Nas transações em 2023. Os usuários de bancos móveis aumentaram 12,3% em comparação com o ano anterior.

• Plataforma bancária online com acesso 24/7
• Aplicativo bancário móvel
• Soluções de pagamento digital

Experiências bancárias de clientes personalizadas

A classificação de satisfação do cliente atingiu 87,5% em 2023. Serviços personalizados de consultoria financeira geraram US $ 45,2 milhões em receita adicional.

Taxas de juros competitivas e produtos financeiros

Produto	Taxa de juro
Conta de poupança pessoal	2.75%
Taxas de hipoteca	6.25% - 7.15%
Empréstimos comerciais	5.50% - 8.25%

Experiência no mercado local e abordagem focada na comunidade

Investiu US $ 32,5 milhões em programas de desenvolvimento comunitário em 2023. Apoio a 250 empresas locais por meio de programas de financiamento especializados.

• Iniciativas de desenvolvimento econômico local
• Programas de suporte para pequenas empresas
• Estratégias de investimento comunitário

Popular, Inc. (BPOP) - Modelo de Negócios: Relacionamentos do Cliente

Atendimento ao cliente personalizado

A Popular, Inc. mantém 198 filiais em Porto Rico e nos Estados Unidos a partir de 2023. Os representantes de atendimento ao cliente lidam com aproximadamente 375.000 interações diretas do cliente anualmente.

Canal de atendimento ao cliente	Volume anual de interação
Serviços de ramo	127.500 interações
Suporte telefônico	98.750 interações
Canais de suporte digital	148.750 interações

Plataformas bancárias de autoatendimento digital

As plataformas bancárias digitais da Popular servem 1,2 milhão de usuários de bancos digitais ativos em seus mercados.

• Downloads de aplicativos bancários móveis: 685.000
• Usuários da plataforma bancária online: 515.000
• Volume da transação digital: 42,3 milhões de transações anuais

Gerentes de relacionamento para clientes corporativos e de alta rede

A Popular mantém 87 gerentes de relacionamento dedicados que atendem a segmentos de clientes corporativos e de alta rede.

Segmento de cliente	Número de gerentes de relacionamento	Valor médio do portfólio
Clientes corporativos	52	US $ 124 milhões
Indivíduos de alta rede	35	US $ 18,5 milhões

Engajamento regular do cliente através de canais móveis e online

Métricas de engajamento digital para Popular, Inc. em 2023:

• Usuários mensais de aplicativos móveis ativos: 412.000
• Transações digitais mensais médias: 3,6 milhões
• Volume de depósito de cheque móvel: 1,2 milhão de depósitos anuais

Consultoria financeira e recursos educacionais

Popular fornece educação financeira através de vários canais:

• Online Financial Literacy Webinars: 42 sessões anualmente
• Materiais de Educação Financeira: 125.000 Recursos Distribuídos
• Ferramentas de planejamento financeiro digital: Disponível para 98% dos usuários de bancos digitais

Canal de educação financeira	Alcance anual
Webinars	24.500 participantes
Recursos online	98.750 usuários únicos
Workshops no ramo	12.750 participantes

Popular, Inc. (BPOP) - Modelo de Negócios: Canais

Site bancário online

A partir de 2024, a plataforma bancária on -line da Popular, Inc. atende 1,2 milhão de usuários digitais ativos em Porto Rico e no continente dos EUA.

Métricas de plataforma digital	2024 dados
Usuários ativos mensais	1,200,000
Volume de transações online	8,5 milhões de transações por mês

Aplicativo bancário móvel

O aplicativo Banking Mobile suporta 950.000 usuários móveis ativos com 7,2 milhões de transações móveis mensais.

• Contagem de download de aplicativos: 1,4 milhão
• Taxa de penetração bancária móvel: 62%
• Transações móveis mensais médias: 7.200.000

Rede de ramificação física

Popular, Inc. mantém 204 filiais físicas em Porto Rico e no continente dos EUA.

Distribuição de ramificação	Número de ramificações
Porto Rico	133
Continente dos EUA	71

Infraestrutura de caixas eletrônicos

O Banco opera 346 locais ATM com disponibilidade de serviço 24/7.

• Locais totais de atm: 346
• Transações mensais de atm: 4,3 milhões
• Valor médio da transação: $ 187

Centros de atendimento ao cliente

A Popular, Inc. mantém três centros de atendimento ao cliente que lidam com 620.000 interações com clientes mensalmente.

Métricas de call center	2024 dados
Interações mensais do cliente	620,000
Tempo médio de resposta	3,2 minutos
Taxa de satisfação do cliente	87%

Popular, Inc. (BPOP) - Modelo de negócios: segmentos de clientes

Clientes bancários de varejo em Porto Rico

A partir do quarto trimestre de 2023, a Popular, Inc. atende a aproximadamente 1,2 milhão de clientes bancários de varejo em Porto Rico. O total de ativos bancários de varejo foi de US $ 14,3 bilhões.

Segmento de clientes	Número de clientes	Saldo médio da conta
Contas de corrente pessoal	625,000	$3,750
Contas de poupança pessoal	475,000	$6,200

Pequenas e médias empresas

A Popular, Inc. suporta 42.500 empresas pequenas e médias (PMEs) com empréstimos comerciais totais de US $ 6,8 bilhões em Porto Rico.

• Tamanho médio de empréstimo comercial: US $ 160.000
• Contas de depósito para PME: 38.200
• Receita bancária total de PME: US $ 275 milhões em 2023

Clientes bancários corporativos

O segmento bancário corporativo inclui 1.250 clientes corporativos com ativos bancários corporativos totais de US $ 9,2 bilhões.

Segmento corporativo	Número de clientes	Linha de crédito médio
Grandes corporações	350	US $ 12,5 milhões
Corporações de tamanho médio	900	US $ 4,2 milhões

Indivíduos de alta rede

A Popular, Inc. atende a 15.500 indivíduos de alta rede com ativos totais de gerenciamento de patrimônio de US $ 3,6 bilhões.

• Valor médio de portfólio individual: US $ 232.000
• Clientes Banking Private: 2.750
• Receita da taxa de gerenciamento de patrimônio: US $ 87 milhões em 2023

Clientes governamentais e institucionais

O segmento bancário do governo e institucional inclui 425 clientes com ativos totais sob gerenciamento de US $ 2,1 bilhões.

Segmento institucional	Número de clientes	Total de ativos
Entidades governamentais	175	US $ 1,3 bilhão
Instituições sem fins lucrativos	250	US $ 800 milhões

Popular, Inc. (BPOP) - Modelo de negócios: estrutura de custos

Manutenção de infraestrutura de tecnologia

A partir de 2023, a Financial Reports, a Popular, Inc. gastou US $ 42,3 milhões em infraestrutura de tecnologia e manutenção de sistemas digitais.

Categoria de custo	Despesa anual ($ m)
É hardware	15.6
Licenciamento de software	12.7
Segurança cibernética	8.2
Serviços em nuvem	5.8

Salários e benefícios dos funcionários

As despesas totais de pessoal para 2023 foram de US $ 276,5 milhões.

• Salário médio de funcionários: US $ 87.300
• Custos de seguro de saúde por funcionário: US $ 6.540
• Alocação de benefícios de aposentadoria: US $ 24,3 milhões

Custos operacionais da rede de filiais

A Popular, Inc. manteve 198 filiais em 2023, com despesas operacionais, totalizando US $ 64,2 milhões.

Despesa operacional	Custo anual ($ m)
Aluguel e instalações	37.6
Utilitários	12.4
Equipamento de ramificação	14.2

Despesas de conformidade regulatória

Os custos relacionados à conformidade para 2023 foram de US $ 31,7 milhões.

• Taxas legais e de consultoria: US $ 18,3 milhões
• Sistemas de relatórios regulatórios: US $ 7,5 milhões
• Treinamento de conformidade: US $ 5,9 milhões

Custos de marketing e aquisição de clientes

As despesas de marketing para 2023 atingiram US $ 53,6 milhões.

Canal de marketing	Gasto ($ m)
Marketing digital	22.4
Mídia tradicional	16.7
Aquisição de clientes	14.5

Popular, Inc. (BPOP) - Modelo de negócios: fluxos de receita

Receita de juros de empréstimos e hipotecas

Para o ano fiscal de 2023, Popular, Inc. relatou US $ 1,17 bilhão na receita de juros líquidos. Breakdown da carteira de empréstimos:

Categoria de empréstimo	Valor total ($ m)
Empréstimos comerciais	$8,456
Hipotecas residenciais	$6,789
Empréstimos ao consumidor	$3,245

Taxas de serviço bancário

Receita de taxa de serviço para 2023 totalizou US $ 312 milhões.

• Taxas de manutenção de conta: US $ 87 milhões
• Taxas de transação: US $ 125 milhões
• Taxas de cheque especial: US $ 52 milhões
• Taxas de transferência de arame: US $ 48 milhões

Serviços de investimento e gerenciamento de patrimônio

Receita de gerenciamento de patrimônio em 2023: US $ 245 milhões

Serviço	Receita ($ m)
Gestão de ativos	$142
Aviso financeiro	$103

Taxas de transação bancária digital

Receita bancária digital para 2023: US $ 89 milhões

• Transações bancárias móveis: US $ 42 milhões
• Processamento de pagamento online: US $ 47 milhões

Comissões de produtos de seguro

Receita da Comissão de Seguros em 2023: US $ 76 milhões

Tipo de seguro	Comissão ($ m)
Seguro de vida	$38
Seguro de propriedade	$28
Outros produtos de seguro	$10

Popular, Inc. (BPOP) - Canvas Business Model: Value Propositions

Financial Stability: A leading, well-capitalized institution in Puerto Rico for over a century.

Popular, Inc. traces its origins back to 1893. As of the quarter ending September 30, 2025, total assets stood at $75.066B. Total equity was reported around $6.11B in aggregates. Regulatory capital strength is demonstrated by the Common Equity Tier 1 ratio, which was 15.79% at September 30, 2025. Tangible Book Value per share increased to $79.12 by September 30, 2025.

The firm's capital adequacy and performance metrics for late 2025 include:

Metric	Value (Q3 2025)	Comparison Point
Total Assets	$75.066 Billion	Up 5.25% year-over-year (as of Sept 30, 2025)
CET1 Ratio	15.79%	Down 12 basis points quarter-over-quarter
Tangible Book Value per Share	$79.12	Up $3.71 per share from Q2 2025
Return on Tangible Common Equity (ROTCE)	Exceeded 13%	Long-term objective is 14%

Comprehensive Banking: Full suite of retail, commercial, mortgage, and wealth management services.

The balance sheet reflects a broad service offering. Loans held in portfolio, excluding those held-for-sale, amounted to $38.7 billion as of September 30, 2025. Total deposit balances were $66.5 billion at the same date. The Net Interest Margin (NIM) on a GAAP basis expanded to 3.51% in Q3 2025, with the taxable equivalent NIM reaching 3.90%. The company anticipates full-year Net Interest Income (NII) growth between 7% and 9%.

Key performance indicators for Q3 2025:

• Net Income: $211.3 million
• Earnings Per Share (EPS): $3.15
• Net Interest Income (NII): $646.5 million
• Efficiency Ratio: 60.6%

Local Market Expertise: Deep understanding of the Puerto Rican economy and its unique dynamics.

The core strength lies in the Banco Popular de Puerto Rico (BPPR) segment. In Q3 2025, BPPR contributed $357 million to the total loan growth of $502 million. The cost of Puerto Rico public deposits, which are market-linked, decreased by three basis points to 3.19% in Q3 2025, showing active management of local funding sources. The company expects public deposits to range between $17 billion and $19 billion.

Personalized Digital Experience: Seamless integration of digital innovation with human connection.

The focus is on blending technology with service. While specific digital adoption metrics aren't detailed, the overall deposit base shows activity; average quarterly deposits across the corporation increased by $793.2 million in Q3 2025. The company continues to invest in technology to enhance customer experience and operational efficiency. You see this commitment in the steady growth of the loan portfolio, which increased by $502.0 million in the third quarter alone.

Tailored Commercial Solutions: Specialized commercial and construction lending for regional development.

Commercial and construction lending is a primary driver of asset growth. The total loan portfolio grew by $502 million in Q3 2025. This growth was explicitly fueled by commercial and construction loans across both the Puerto Rico and U.S. operations. Popular Bank (U.S. operations) saw loan growth of $145 million, largely from commercial and construction lending. The BPPR segment added $357 million in loans, also driven by commercial and construction activity.

Popular, Inc. (BPOP) - Canvas Business Model: Customer Relationships

Dedicated Relationship Managers: High-touch service for commercial and mass affluent segments.

Popular, Inc. continues to emphasize a high-touch approach for its key client groups, specifically the commercial sector and the growing mass affluent segment in Puerto Rico. Loan growth of $502 million in the third quarter of 2025 was driven primarily by commercial and construction lending across both Banco Popular de Puerto Rico (BPPR) and Popular Bank. This focus on high-value segments is supported by the bank's recognition as "Bank of the Year Puerto Rico 2025" by The Banker, which cited consumer products tailored for the mass affluent segment. The bank is confident in its franchise's position, focusing on maintaining strong client relationships.

Data-Driven Personalization: Using customer data to tailor products and engagement at every touchpoint.

The commitment to tailored engagement is evidenced by the bank's recognized data-driven customer personalization framework. This framework is transforming how Popular, Inc. engages with customers across every touchpoint. A concrete example of this personalization strategy is the shift away from non-interest-bearing accounts toward interest-bearing products targeting affluent clients, seen in the first quarter of 2025 when average non-interest-bearing demand deposits decreased by $352.1 million due to migration to a mass affluent-focused product launched in the prior quarter. Combined credit and debit card sales for Banco Popular customers showed resilience, increasing by approximately 5% compared to 2024.

Self-Service Digital Tools: Robust mobile and online platforms for transactional efficiency.

Popular, Inc. is actively working to enhance its digital offering, focusing on an omnichannel customer experience. The bank's strategy includes a Cloud-first strategy that scales innovation and mitigates fraud risk. However, analysts note that slower adoption of digital banking compared to global peers presents a risk for fee-based income and market share against intensifying fintech competition. The company reported $211 million in net income for the third quarter of 2025, driven in part by solid performance across fee-generating segments, including robust customer transaction activity.

Community Trust: Building long-term relationships through local support and financial education.

Building long-term relationships is rooted in the bank's commitment to the communities it serves, which has earned it the "Bank of the Year Puerto Rico 2025" recognition. The bank provides dedicated customer service channels, online resources, and educational materials and workshops designed to enhance financial literacy among its customer base. The economic environment in Puerto Rico supports this focus, with the unemployment rate hovering around all-time lows at 5.6% as of the third quarter of 2025. The bank's mortgage balances at Banco Popular increased by $129 million during the quarter, reflecting strong home purchase activity.

Here is a quick look at key customer-facing metrics from the latest reported periods:

Metric	Value (As of Late 2025 Reporting)	Context/Segment
Total Loans Held in Portfolio	$38.7 billion	Consolidated (Q3 2025)
Total Deposits	$66.5 billion	Consolidated (Q3 2025)
Credit/Debit Card Sales Growth (YoY)	5% increase	Banco Popular Customers (Q3 2025)
Mortgage Balance Increase (Quarterly)	$129 million increase	Banco Popular (Q3 2025)
Non-Interest Bearing Deposit Shift	$352.1 million decrease	Shift to affluent-focused product (Q1 2025)

Popular, Inc. (BPOP) - Canvas Business Model: Channels

You're looking at how Popular, Inc. gets its products and services to customers, which is a mix of old-school presence and modern digital tools. It's not just one thing; it's how they cover both the island and the mainland U.S. markets.

Physical Branch Network: Traditional branches in Puerto Rico and the U.S. mainland.

Banco Popular de Puerto Rico (BPPR) maintains a physical footprint in Puerto Rico and the U.S. Virgin Islands. Popular Bank handles the mainland U.S. operations, with branches located in New York, New Jersey, and Florida. Honestly, the exact current branch count for late 2025 isn't in the latest filings, but as of December 31, 2021, Popular operated a total of 169 branches across its regions. That physical presence is key for relationship banking, even as digital adoption grows.

Digital Banking Platforms: Mobile app and online banking for retail and business clients.

The digital channel is definitely a growth area. We saw in the Q2 2025 results that Popular Bank's online channel was capturing higher average balances of time deposits, showing customers are using it for more than just checking balances. The bank offers 24/7 digital banking solutions. To support these operations, Popular, Inc. had 9,274 full-time equivalent employees as of March 31, 2025. That's the engine running the tech side of things.

Specialized Subsidiaries: Popular Insurance and broker-dealer services for diversified offerings.

Popular uses specialized subsidiaries to push non-banking services, mainly in Puerto Rico. This diversifies the revenue mix away from pure lending. For instance, the broker-dealer subsidiary saw its assets under management increase by 32% to $10.8 billion in 2024. They also offer insurance services and auto/equipment leasing and financing through these arms.

ATM Network: Extensive access points across the primary operating regions.

Access points are critical for convenience. While the network size changes, the last reported specific count was from the end of 2021: 616 ATMs in Puerto Rico, 23 ATMs in the Virgin Islands, and 91 ATMs in the United States Mainland. Plus, Popular Bank customers get access to a massive network-they use 55,000 ATMs worldwide through the Allpoint network. That's a lot of places to get cash without paying a fee, assuming you have the right debit card.

Here's a quick look at the scale of the physical and digital access points we have data for:

Channel Component	Metric/Value	Date/Context
Total Physical Branches	169	As of December 31, 2021
ATMs in Puerto Rico	616	As of December 31, 2021
ATMs in US Mainland	91	As of December 31, 2021
Total Allpoint ATM Access	55,000	Worldwide access for Popular Bank clients
Broker-Dealer AUM	$10.8 billion	End of 2024
FTE Employees	9,274	As of March 31, 2025

The digital channel is clearly important for attracting and retaining deposit balances, especially time deposits at Popular Bank. The physical network, though its exact size isn't current, still anchors the brand in Puerto Rico. You've got to keep an eye on how the $67.2 billion in total deposits as of June 30, 2025, are distributed across these channels.

• Retail and commercial banking services in PR and USVI via BPPR.
• Retail, mortgage, and commercial banking via Popular Bank in the mainland.
• Online banking services for retail and business clients.
• Broker-dealer and insurance services offered through specialized subsidiaries.
• Auto and equipment leasing and financing in Puerto Rico.

If onboarding for digital services takes too long, churn risk rises, defintely.

Finance: draft 13-week cash view by Friday.

Popular, Inc. (BPOP) - Canvas Business Model: Customer Segments

Retail Customers: Individuals and families in Puerto Rico and the U.S. mainland.

Popular, Inc. conducts its primary retail and commercial banking operations through Banco Popular de Puerto Rico (BPPR), which maintains a dominant market position in Puerto Rico. The Popular U.S. segment serves mainland customers through Popular Bank branches in New York, New Jersey, and Florida.

• Popular allocates approximately 80% of its assets to Puerto Rico operations.
• Total deposit balances were $67.2 billion as of the second quarter of 2025.
• Total deposit balances were $66.5 billion as of the third quarter of 2025.
• In the BPPR segment, excluding Puerto Rico public deposits, ending deposit balances decreased by $162 million in Q3 2025.

Commercial Clients: Small to large businesses, especially in construction and industrial sectors.

Commercial lending is a core driver of revenue, with net interest income making up about 77.2% of total revenue over the last five years. The lending portfolio is diversified, with real estate-related loans comprising about 55% of the total portfolio.

• Loans held in portfolio reached $38.7 billion in Q3 2025, up 1.3% quarter-over-quarter.
• Loan growth in Q3 2025 was primarily driven by commercial and construction loans across both the BPPR and Popular U.S. segments.
• BPPR saw commercial loan growth of $357 million in Q3 2025.
• Popular U.S. saw commercial and construction loan growth of $145 million in Q3 2025.

Mass Affluent Segment: Growing focus for consumer products and wealth management in Puerto Rico.

Popular, Inc. has explicitly tailored consumer products for the island's growing mass affluent segment. This focus includes wealth management services offered through specialized subsidiaries.

• The company launched a new product targeted to its mass affluent client base in the fourth quarter of 2024.
• The bank highlights a data-driven customer personalization framework transforming engagement across touchpoints.

Public Sector: The Government of Puerto Rico, holding substantial public deposits.

The Public Sector represents a significant source of funding, though the balance fluctuates. The company benefits from favorable repricing of these deposits.

• Puerto Rico public deposits ended Q3 2025 at $20.1 billion.
• Management continues to expect public deposits to be in the range of $18 to $20 billion.
• The cost of market-linked P.R. public deposits decreased by approximately 38 basis points in Q1 2025.

Here's the quick math on the scale of the business supporting these segments as of late 2025 reporting periods:

Metric	Amount (Latest Reported 2025)	Reporting Period End Date
Total Assets	$75 billion	Q3 2025
Total Loans Held in Portfolio	$38.7 billion	Q3 2025
Total Deposits	$66.5 billion	Q3 2025
Net Interest Income (NII)	$647 million	Q3 2025
Net Interest Margin (FTE)	3.90%	Q3 2025

Popular, Inc. (BPOP) - Canvas Business Model: Cost Structure

The cost structure for Popular, Inc. is heavily weighted toward personnel and general operating costs, reflecting its status as a major regional bank holding company. You see these costs reflected in the quarterly filings as the bank manages its scale and regulatory obligations.

Personnel Expenses are the largest single cost driver. For the second quarter of 2025, this category saw a notable increase. Specifically, higher incentives, which included a $13.0 million accrual related to the profit-sharing plan tied to financial performance, contributed to a total increase in personnel costs of $16.6 million compared to the prior quarter. Also contributing to personnel costs was a $4.1 million increase in health insurance costs. As of June 30, 2025, the full-time equivalent employee count stood at 9,303.

Operating Expenses for the second quarter of 2025 totaled $492.8 million, which was an increase of $21.7 million when compared to the first quarter of 2025's $471.0 million. Looking ahead for the full year 2025, management projects the total operating expenses will increase between 4% and 5% when compared to the prior year.

Here's a quick look at the key expense components and related metrics from Q2 2025:

Cost Component/Metric	Amount/Value	Context/Period
Total Operating Expenses	$492.8 million	Q2 2025
Increase in Personnel Costs (Incentives)	$16.6 million	Q2 2025 variance
Profit-Sharing Accrual within Personnel Costs	$13.0 million	Q2 2025
Full-Time Equivalent Employees	9,303	As of June 30, 2025
Projected Full-Year 2025 OpEx Increase	4% to 5%	Year-over-year comparison

Technology Investment is a significant, ongoing component of the operating expense base. The increase in Q2 2025 operating expenses was explicitly driven by personnel costs and investments in technology. Management has stated the necessity to invest in technology to maintain competitiveness against larger players in the market.

Regulatory and Compliance Costs are inherent to the business structure. As a top 50 U.S. bank holding company, Popular, Inc. faces substantial expenses to maintain its regulatory standing. These costs are embedded within the general operating expenses, alongside other drivers like professional fees, and are a necessary part of operating in the regulated banking sector.

Interest Expense represents the cost of funding, which is particularly relevant given the growth in interest-bearing deposits and borrowings. While the search results detail the positive impact of Net Interest Income (NII) reaching $631.5 million in Q2 2025, the corresponding interest expense, which is the primary offset to NII, is a critical, though not explicitly quantified in the provided snippets, element of the overall cost structure.

You should definitely track the efficiency ratio as personnel costs rise with performance incentives. Finance: draft 13-week cash view by Friday.

Popular, Inc. (BPOP) - Canvas Business Model: Revenue Streams

Net Interest Income (NII) remains the bedrock of Popular, Inc. revenue generation. For the third quarter of 2025, NII was reported at $646.5 million. The outlook for the full year 2025 suggests continued strength, with NII growth guidance maintained in the 10% to 11% range. This growth is supported by the repricing of fixed-rate earning assets and successful deposit retention strategies across both the Banco Popular de Puerto Rico (BPPR) and Popular Bank segments.

Non-Interest Income, which represents fee-based services, provides a crucial secondary stream. In Q3 2025, this category totaled $171.2 million, slightly up from the prior quarter, driven by higher fees from customer transaction activity. This income source includes service charges, card fees, and wealth management activities.

Income from the loan portfolio is central to the NII component. As of the end of Q3 2025, loans held-in-portfolio stood at $38.7 billion, showing robust quarter-over-quarter growth. This portfolio is heavily weighted toward the Puerto Rico market, allocating about 80% of assets there, with key drivers being commercial and construction loans. The net interest margin (NIM) on a taxable equivalent basis expanded to 3.90% in Q3 2025.

Investment Income contributes through earnings from the money market and investment securities portfolio. In Q3 2025, this was a notable driver, with higher income from investment securities increasing by $12.7 million, or 13 basis points, due to higher balances in U.S. Treasury securities. This income stream benefits from the tax-exempt nature of certain securities in Puerto Rico.

Here's a quick look at the primary revenue components for Q3 2025:

Revenue Stream Component	Q3 2025 Amount	Context/Driver
Net Interest Income (NII)	$646.5 million	Primary source; driven by loan and securities income.
Non-Interest Income	$171.2 million	Fee-based services, including card fees.
Total Revenue (GAAP)	$817.7 million	Year-on-year growth of 11%.
Loans Held-in-Portfolio	$38.7 billion	Loan portfolio size at quarter-end.

The loan portfolio composition reflects Popular, Inc.'s deep ties to the local economy:

• Allocates approximately 80% of assets to Puerto Rico.
• Loan growth in Q3 2025 was $502 million quarter-over-quarter.
• Growth was primarily in commercial and construction loans.
• The portfolio also includes mortgage, auto, and consumer loans.

The full-year guidance for NII growth remains strong at 10% to 11% for 2025. Also, the projection for full-year non-interest income is between $650 million and $655 million.

Finance: draft Q4 2025 revenue forecast update by next Tuesday.