C.H. Robinson Worldwide, Inc. (CHRW): Modelo de negócios Canvas [Jan-2025 Atualizado]

No mundo dinâmico da logística global, C.H. A Robinson Worldwide, Inc. (CHRW) é uma potência transformadora, revolucionando o gerenciamento da cadeia de suprimentos por meio de tecnologia inovadora e uma rede de transporte incomparável. Ao conectar perfeitamente empresas em diversas indústrias com plataformas digitais de ponta e um extenso ecossistema de transportadores, a CHRW oferece soluções de logística abrangentes que otimizam a eficiência, reduzem os custos e fornecem visibilidade em tempo real em um mercado global cada vez mais complexo.

C.H. Robinson Worldwide, Inc. (CHRW) - Modelo de negócios: Parcerias -chave

Rede global de transportadoras, empresas de caminhões e provedores de transporte

C.H. Robinson mantém uma rede abrangente de parceiros de transporte:

Categoria de parceiro	Número de transportadoras	Gastos anuais de transporte
Transportadoras de carga de caminhão	78,000+	US $ 12,4 bilhões
Portadores de menos do que o caminhão (LTL)	5,500+	US $ 1,8 bilhão
Provedores intermodais	250+	US $ 2,3 bilhões

Parceiros de tecnologia para software de logística e plataformas digitais

As principais parcerias tecnológicas incluem:

• Oracle Cloud Infrastructure
• Microsoft Azure
• Salesforce CRM Platform
• SAP Transportation Management

Alianças estratégicas com transportadores e empresas de logística de terceiros

Composição da rede de aliança estratégica:

Tipo de aliança	Número de parceiros	Receita colaborativa anual
Fornecedores globais de carga	180+	US $ 3,6 bilhões
Provedores de logística de terceiros	450+	US $ 5,2 bilhões

Relacionamentos com grandes varejistas, fabricantes e produtores agrícolas

Principais parcerias da indústria:

Segmento da indústria	Número de clientes ativos	Volume anual de transações
Clientes de varejo	2,300+	US $ 8,7 bilhões
Clientes de fabricação	1,900+	US $ 6,5 bilhões
Produtores agrícolas	1,100+	US $ 4,2 bilhões

C.H. Robinson Worldwide, Inc. (CHRW) - Modelo de negócios: Atividades -chave

Transporte de carga e gerenciamento de logística

C.H. Robinson gerencia aproximadamente 19 milhões de remessas anualmente em vários modos de transporte. A empresa lida:

• Frete de caminhão: 16,4 milhões de remessas em 2022
• Frete menos do que caminhada (LTL): 1,2 milhão de remessas em 2022
• Transporte intermodal: 1,5 milhão de remessas em 2022

Modo de transporte	Remessas anuais	Contribuição da receita
Carga de caminhão	16,4 milhões	US $ 11,7 bilhões (2022)
LTL	1,2 milhão	US $ 1,5 bilhão (2022)
Intermodal	1,5 milhão	US $ 1,2 bilhão (2022)

Soluções de otimização e tecnologia da cadeia de suprimentos

Investimentos de tecnologia e plataformas digitais são críticas para C.H. Operações de Robinson:

• US $ 300 milhões de investimento tecnológico anual
• Mais de 1.200 profissionais de tecnologia
• Plataforma NaviSphere proprietária Processando 19 milhões de remessas anualmente

Serviços de corretagem e transporte de frete

C.H. Robinson opera com:

• Mais de 19.000 clientes corporativos
• Rede de mais de 85.000 provedores de transporte
• Presença global em 42 países

Correta aduaneira e coordenação internacional de remessa

Serviço Internacional	Volume anual	Receita
Frete oceano	750.000 teus	US $ 2,3 bilhões (2022)
Frete aéreo	225.000 toneladas métricas	US $ 1,1 bilhão (2022)

Desenvolvimento de tecnologia e gerenciamento de plataforma digital

Detalhes da infraestrutura digital:

• Navisphere Platform Processa Rastreamento de remessa em tempo real
• AI e integração de aprendizado de máquina para otimização de rota
• Sistema de gerenciamento de logística baseado em nuvem

C.H. Robinson Worldwide, Inc. (CHRW) - Modelo de negócios: Recursos -chave

Extensa rede de transporte e relacionamentos de operadora

C.H. Robinson mantém uma vasta rede de transportadoras com mais de 86.000 provedores de transporte a partir de 2023. O alcance global da empresa abrange vários modos de transporte:

Modo de transporte	Número de transportadoras
Transportadoras de caminhão	67,500+
Transportadores ferroviários	8,500+
Oceano/portadores aéreos	10,000+

Tecnologia de logística avançada e plataformas digitais

Os investimentos em tecnologia e os recursos digitais incluem:

• Plataforma de tecnologia NaviSphere®
• Sistemas de rastreamento e visibilidade em tempo real
• US $ 129,4 milhões investidos em desenvolvimento de tecnologia em 2022

Grande equipe de especialistas em logística e transporte

Métrica da força de trabalho	2023 dados
Total de funcionários	19,300+
Escritórios globais	291
Países de operação	43

Recursos globais de inteligência de mercado e análise de dados

Os principais recursos de análise incluem:

• Modelos de preços de frete preditivos
• Algoritmos de otimização da cadeia de suprimentos
• Sistemas de previsão de tendência de mercado

Fortes Recursos Financeiros e Infraestrutura de Tecnologia

Métrica financeira	2022 Valor
Receita total	US $ 27,6 bilhões
Resultado líquido	US $ 1,2 bilhão
Investimento em tecnologia	US $ 129,4 milhões
Dinheiro e equivalentes	US $ 644,9 milhões

C.H. Robinson Worldwide, Inc. (CHRW) - Modelo de negócios: proposições de valor

Soluções de cadeia de suprimentos de ponta a ponta para diversas indústrias

C.H. Robinson atende a mais de 200.000 clientes em vários setores, incluindo:

Indústria	Quota de mercado
Varejo	28%
Fabricação	22%
Comida e bebida	18%
Automotivo	12%
Outros	20%

Otimização de logística orientada por tecnologia

Investimentos de tecnologia em 2023: US $ 187 milhões

• A plataforma proprietária NaviSphere lida com 23,6 milhões de remessas anualmente
• Análise preditiva movida a IA para otimização de rota
• Algoritmos de aprendizado de máquina reduzem os custos de transporte em 12 a 15%

Rastreamento em tempo real e visibilidade de remessas

Capacidade de rastreamento	Métrica de desempenho
Visibilidade global da remessa	99,7% de precisão de rastreamento em tempo real
Frequência média de atualização de rastreamento	A cada 15 minutos

Transporte econômico e gerenciamento de logística

2023 Economia de custo de logística: US $ 342 milhões para clientes

• Redução média de custo de transporte: 8-10%
• Rede de mais de 85.000 transportadoras contratadas
• Eficiência de gerenciamento de gastos com frete: 16,5%

Serviços de logística flexíveis e escaláveis

Segmento de serviço	Receita anual
Carga de caminhão	US $ 5,2 bilhões
Intermodal	US $ 2,8 bilhões
Oceano/frete aéreo	US $ 3,1 bilhões
Serviços gerenciados	US $ 1,5 bilhão

C.H. Robinson Worldwide, Inc. (CHRW) - Modelo de negócios: Relacionamentos do cliente

Gerenciamento de conta dedicado

C.H. Robinson fornece ao gerenciamento de contas personalizado 3.297 profissionais de transporte e logística a partir de 2023. A empresa atende a aproximadamente 190.000 clientes ativos em vários setores.

Segmento de clientes	Abordagem de gerenciamento de contas	Receita média anual por cliente
Grandes empresas	Gerentes de conta dedicados	US $ 1,2 milhão
Empresas do mercado intermediário	Suporte especializado em equipe	$450,000
Pequenas empresas	Gerenciamento de contas compartilhadas	$150,000

24/7 de suporte ao cliente e comunicação

C.H. Robinson mantém uma rede de suporte global com 17 escritórios regionais e 379 locais em todo o mundo, oferecendo canais contínuos de comunicação do cliente.

• Suporte telefônico disponível 24/7
• Resposta por e -mail dentro de 2 horas
• Rastreamento em tempo real através de plataformas digitais
• Suporte multilíngue em mais de 40 idiomas

Soluções de logística personalizadas

A empresa oferece serviços de logística personalizados com 99,4% de desempenho de entrega no tempo. As soluções personalizadas geraram US $ 26,3 bilhões em receita líquida em 2022.

Tipo de solução	Taxa de adoção do cliente	Economia média de custos
Transporte multimodal	62%	17.5%
Otimização da cadeia de suprimentos	48%	22.3%
Integração de tecnologia	55%	15.7%

Plataformas de autoatendimento digital

A plataforma Navisphere® atende mais de 134.000 usuários ativos com recursos de rastreamento e gerenciamento em tempo real.

• Downloads de aplicativos móveis: 87.000
• Volume da transação digital: 19,4 milhões de transações em 2022
• Duração média da sessão do usuário: 12,6 minutos

Abordagem de parceria de longo prazo

C.H. Robinson mantém uma taxa média de retenção de clientes de 83%, com 67% dos clientes tendo relacionamentos superiores a 5 anos.

Duração da parceria	Porcentagem de clientes	Valor médio anual do contrato
1-2 anos	17%	$280,000
3-5 anos	33%	$650,000
Mais de 5 anos	50%	US $ 1,2 milhão

C.H. Robinson Worldwide, Inc. (CHRW) - Modelo de negócios: canais

Plataformas digitais online e aplicativos móveis

C.H. Robinson opera a plataforma digital Navisphere, que processou 19,4 milhões de remessas em 2022. A plataforma lida com aproximadamente US $ 27,3 bilhões em transações de frete anualmente.

Métrica da plataforma digital	2022 dados
Remessas totais processadas	19,4 milhões
Valor anual da transação de frete	US $ 27,3 bilhões
Usuários digitais ativos	107,000+

Equipe de vendas diretas

C.H. Robinson mantém uma força de vendas global de aproximadamente 17.500 funcionários em várias regiões.

• A equipe de vendas abrange a América do Norte, Europa, Ásia e América Latina
• Representante de vendas médias gerencia US $ 4,2 milhões em receita anual de frete
• Especialistas em vendas específicos da indústria dedicados

Sistemas de gerenciamento de transporte baseados na Web

A plataforma NaviSphere fornece rastreamento em tempo real para 99,4% das remessas com um tempo médio de resposta de 12 minutos.

Métrica de desempenho do sistema	Valor
Precisão de rastreamento em tempo real	99.4%
Tempo médio de resposta	12 minutos

Centros de atendimento ao cliente

C.H. A Robinson opera 346 centros de serviços globais com recursos de suporte ao cliente 24/7.

Conferências e feiras do setor

A empresa participa de mais de 45 conferências de transporte e logística anualmente, gerando aproximadamente US $ 62 milhões em possíveis leads de negócios.

Participação da conferência	Métrica anual
As conferências totais compareceram	45+
Valor potencial de chumbo comercial	US $ 62 milhões

C.H. Robinson Worldwide, Inc. (CHRW) - Modelo de negócios: segmentos de clientes

Fabricantes e empresas industriais

C.H. Robinson atende a 141.000 clientes ativos em todos os setores de fabricação a partir de 2023. Os gastos com transporte anual gerenciados para clientes de fabricação: US $ 12,4 bilhões.

Segmento da indústria	Contribuição anual da receita	Valor médio do contrato
Fabricação pesada	US $ 1,8 bilhão	US $ 3,2 milhões
Fabricação leve	US $ 1,2 bilhão	US $ 1,7 milhão

Negócios de varejo e bens de consumo

C.H. Robinson gerencia logística para 37% das empresas de varejo da Fortune 500. Gastes totais de logística de varejo: US $ 9,6 bilhões anualmente.

• Volume de logística de comércio eletrônico: 2,3 milhões de remessas por ano
• Taxa de retenção de clientes de varejo: 92%
• Valor médio anual do contrato: US $ 5,4 milhões

Empresas agrícolas e de produção de alimentos

Receita logística agrícola: US $ 3,7 bilhões em 2023. Número de clientes agrícolas: 22.500.

Segmento agrícola	Volume anual de remessa	Quota de mercado
Produção fresca	486.000 remessas	24%
Alimentos processados	312.000 remessas	18%

Indústrias de peças automotivas e automotivas

Receita total de logística automotiva: US $ 2,9 bilhões. Número de clientes automotivos: 8.700.

• Fabricantes de equipamentos originais (OEM) Clientes: 42
• Volume de logística de peças automáticas: 215.000 remessas anualmente
• Valor médio do contrato: US $ 4,1 milhões

Fabricantes de tecnologia e eletrônica

Receita de logística de tecnologia: US $ 1,6 bilhão. Total de tecnologia de tecnologia: 5.400.

Segmento de tecnologia	Valor anual de remessa	Cobertura global
Fabricantes de hardware	US $ 890 milhões	38 países
Componentes eletrônicos	US $ 710 milhões	42 países

C.H. Robinson Worldwide, Inc. (CHRW) - Modelo de negócios: estrutura de custos

Despesas de transportadora e transporte

A partir de 2023, o ano financeiro, C.H. As despesas de transportadora e transporte de Robinson foram de US $ 22,5 bilhões, representando aproximadamente 84% do total de despesas operacionais.

Categoria de despesa	Valor (2023)	Porcentagem do total de despesas
Transporte de caminhão	US $ 13,2 bilhões	58.7%
Transporte de menos do que o caminhão (LTL)	US $ 4,6 bilhões	20.4%
Transporte intermodal	US $ 2,7 bilhões	12%

Desenvolvimento e manutenção de tecnologia

Em 2023, C.H. Robinson investiu US $ 237 milhões em custos de tecnologia e desenvolvimento.

• Investimento de infraestrutura tecnológica: US $ 142 milhões
• Desenvolvimento de software: US $ 65 milhões
• Aprimoramentos de segurança cibernética: US $ 30 milhões

Salários e benefícios dos funcionários

A compensação total dos funcionários para 2023 foi de US $ 1,1 bilhão.

Componente de compensação	Valor (2023)
Salários da base	US $ 675 milhões
Bônus de desempenho	US $ 225 milhões
Benefícios e seguro	US $ 200 milhões

Despesas de marketing e vendas

As despesas de marketing e vendas de 2023 totalizaram US $ 186 milhões.

• Marketing Digital: US $ 78 milhões
• Compensação da equipe de vendas: US $ 62 milhões
• Feira de feira e marketing de eventos: US $ 46 milhões

Infraestrutura e custos operacionais

Infraestrutura e despesas operacionais em 2023 foram de US $ 312 milhões.

Categoria de custo operacional	Valor (2023)
Manutenção da instalação	US $ 95 milhões
Equipamentos e suprimentos de escritório	US $ 47 milhões
Licenças de software operacional	US $ 82 milhões
Infraestrutura de rede de logística	US $ 88 milhões

C.H. Robinson Worldwide, Inc. (CHRW) - Modelo de negócios: fluxos de receita

Taxas de serviço de transporte e logística

No ano fiscal de 2023, C.H. Robinson gerou receita total de US $ 24,97 bilhões. As taxas de serviço de transporte compreendem a maioria dos fluxos de receita.

Categoria de receita	Valor (2023)	Percentagem
Serviços de transporte de caminhão	US $ 12,45 bilhões	49.9%
Serviços menos do que truckload (LTL)	US $ 3,78 bilhões	15.1%
Transporte intermodal	US $ 2,65 bilhões	10.6%

Receitas de assinatura da plataforma de tecnologia

C.H. A plataforma de tecnologia Navisphere de Robinson gera receitas baseadas em assinaturas por meio de:

• Licenciamento de software corporativo
• Ferramentas de gerenciamento de logística baseadas em nuvem
• Serviços de rastreamento e visibilidade em tempo real

Comissões de corretagem de frete

As taxas de comissão de corretagem de frete obtiveram uma média de 15 a 18% do valor total da remessa em 2023, gerando aproximadamente US $ 3,2 bilhões em receitas de comissão.

Serviços de logística de valor agregado

Tipo de serviço	2023 Receita
Armazenamento	US $ 1,45 bilhão
Conformidade aduaneira	US $ 620 milhões
Consultoria da cadeia de suprimentos	US $ 340 milhões

Cobranças internacionais de transporte alfandegário e alfândega

As receitas internacionais de remessa em 2023 totalizaram US $ 4,87 bilhões, com serviços de corretagem aduaneira gerando US $ 750 milhões adicionais.

Região geográfica	Receita internacional de envio
América do Norte	US $ 2,65 bilhões
Europa	US $ 1,22 bilhão
Ásia-Pacífico	US $ 1,00 bilhão

C.H. Robinson Worldwide, Inc. (CHRW) - Canvas Business Model: Value Propositions

You're looking at the core benefits C.H. Robinson Worldwide, Inc. delivers to its customers and carriers right now, late in 2025. It's all about tangible results from their technology investments.

End-to-end supply chain visibility and predictive analytics are central. For instance, their new AI-powered cross-border service offers manufacturers up to 48 hours earlier freight visibility as cargo enters their consolidation center in Mexico. This speed allows for quicker decisions on expediting or rate adjustments.

The scale of C.H. Robinson Worldwide, Inc.'s network underpins its capacity proposition. They are a global leader managing approximately 37 million annual shipments. This massive volume is supported by interactions with over 83,000 active customers and a network of over 450,000 contract carriers. This reach covers all major trade lanes, including truckload, LTL, ocean, and air freight.

Here's a quick look at the operational scale supporting these value propositions as of the third quarter of 2025:

Metric	Value	Period/Context
Annual Shipments Managed	37 million	As of late 2025
Active Customers	Over 83,000	As of late 2025
Contract Carriers	Over 450,000	As of late 2025
Q3 2025 Income from Operations	$220.8 million	Increased 22.6% YoY
Q3 2025 Adjusted Operating Margin	31.3%	Up 680 basis points YoY

Cost reduction is realized through better asset utilization, like freight consolidation and optimized routing. The AI-powered cross-border solution, which integrates consolidation in Mexico, promises shippers savings of up to 40% on those lanes. This focus on efficiency is clearly reflected in the financial performance; for example, in Q1 2025, operating expenses fell by 6.5% to $496 million.

The most direct measure of technology value is productivity. C.H. Robinson Worldwide, Inc. has achieved a net productivity increase of over 40% since the end of 2022, measured by shipments per person per day across the enterprise. This improvement stems from AI-enabled tools handling repetitive tasks. For instance, the ability to respond to quote requests has moved from about 60% of requests handled by humans to a near 100% response rate today.

You can see the impact of this efficiency drive in personnel costs and headcount:

• Productivity gain since end of 2022: Over 40%.
• Quote response rate improvement: From 60% to 100%.
• Operationalized AI agents: Over 30.
• Q1 2025 Personnel Costs: Fell 8.1% to $348.6 million.
• Headcount reduction: Approximately 20% down from two years prior, ending June 2025 with 12.8K workers.

C.H. Robinson Worldwide, Inc. (CHRW) - Canvas Business Model: Customer Relationships

You're looking at how C.H. Robinson Worldwide, Inc. maintains its connections with the massive base of shippers and carriers it serves. It's a dual approach: high-tech for efficiency and high-touch for complexity.

Dedicated account management for strategic, large-scale shippers.

For your most important accounts, C.H. Robinson Worldwide, Inc. assigns dedicated experts. This high-touch model supports the sheer scale of their operations, which, as of late 2025, involves managing relationships with over 83,000 customers and interacting with more than 450,000 contract carriers. This dedicated support ensures tailored service for strategic volume.

Self-service digital tools via the Navisphere platform.

The core of the digital relationship is the Navisphere platform, which acts as a single, global multimodal transportation management system. C.H. Robinson Worldwide, Inc. has heavily integrated AI agents into this system. These agents now handle what used to be manual work, such as processing rate quotes. An agent can now complete a quote in about 30 seconds, down from the previous 15 to 17 minutes. Furthermore, these AI tools are responsible for generating about half of the company's carrier bookings and appointments.

Consultative approach to drive continuous supply chain improvement.

The efficiency gains from technology directly enable a more consultative relationship. By automating routine tasks, C.H. Robinson Worldwide, Inc. frees up its experts to focus on optimization. The company reports a net productivity increase of over 40% since the end of 2022, a direct result of these implemented strategies. This focus on internal waste reduction and process refinement translates into tangible value for the customer, evidenced by the Q3 2025 Income from operations increasing 22.6% to $220.8 million.

High-touch service for complex global forwarding and managed solutions.

While digital tools handle the routine, complex logistics still require human expertise. This is where the high-touch service comes into play, particularly for Global Forwarding and managed solutions. Customers gain visibility across all modes-truckload, LTL, ocean, and air-on one dashboard, supported by logistics experts and supply chain engineers when needed.

Here are the key metrics defining the scale of these customer relationships as of late 2025:

Relationship Metric	Value (Late 2025 Data)
Customers Trusted	83,000
Contract Carriers Interacted With	450,000
Shipments Managed Annually (Run Rate)	37 million
Freight Value Managed Annually (Run Rate)	$23 billion
Productivity Increase Since End of 2022	40% plus
AI-Automated Quote Processing Time Reduction	From 15-17 minutes to 30 seconds

The company's Q3 2025 Adjusted Operating Margin reached 38.9%, showing that the disciplined execution across its customer service model is driving financial results.

Finance: draft 13-week cash view by Friday.

C.H. Robinson Worldwide, Inc. (CHRW) - Canvas Business Model: Channels

You're looking at how C.H. Robinson Worldwide, Inc. gets its value proposition-logistics execution and visibility-into the hands of its customers and carriers. The channel strategy here is a blend of high-tech digital access and traditional, on-the-ground physical presence.

Proprietary Navisphere online platform for customers and carriers is the digital front door. This single, global multimodal transportation management system (TMS) is central to their operations. The platform's evolution, driven by internal AI agents, has dramatically improved efficiency; for instance, processing a quote now takes about 30 seconds, down from the previous 15 to 17 minutes handled by humans. This technological backbone supports a massive operation, interacting with over 450,000 carriers and serving over 83,000 customers, managing an estimated 37 million shipments annually. The platform's success in retaining key clients is clear: C.H. Robinson Worldwide, Inc. reports 100% customer retention among its top 500 customers, partly credited to Navisphere's capabilities and the productivity gains of 40% since the end of 2022.

The digital channel is reinforced by a significant physical footprint. C.H. Robinson Worldwide, Inc. maintains a global network of physical offices and sales teams. While employee counts vary slightly across reports, the Q3 2025 average headcount was down 7.3% year-over-year, following similar declines in Q2 (10.0% down YoY) and Q1 (7.4% down YoY). The company has historically operated out of more than 300 offices across North America, Europe, Asia, and South America. The North American Surface Transportation segment specifically utilizes a network of offices across the United States, Canada, and Mexico, while Global Forwarding leverages an international office network.

Direct connectivity through Direct API/EDI integrations with large customer ERP systems is a critical, high-value channel for enterprise clients. This allows for deep, automated integration of C.H. Robinson Worldwide, Inc.'s services directly into the customer's own systems. For example, major users of the Navisphere Vision platform include Phillips 66, which reports revenues of $143.15 billion, and Cummins, with revenues of $34.10 billion, indicating the caliber of enterprise systems connected.

For international freight, the Cross-border logistics hubs serve as vital physical access points. While specific financial throughput for the El Paso facility isn't public, the overall scale of the Global Forwarding segment provides context; this segment reported total revenues of $786.3 million in the third quarter of 2025, reflecting the importance of these international and cross-border operations.

Here is a snapshot of the scale C.H. Robinson Worldwide, Inc. channels support as of late 2025:

Channel Metric	Value/Amount	Context/Period
Annual Shipments Managed	37 million	As of late 2025 presentation data
Total Customers Interacted With	Over 83,000	As of late 2025 presentation data
Total Carriers Interacted With	Over 450,000	As of late 2025 presentation data
Top 500 Customer Retention Rate	100%	Attributed to technology channels
Productivity Increase (Since 2022 End)	40%	Driven by AI integration in channels
Global Office Count (Historical Baseline)	More than 300	Network size reference
Global Forwarding Segment Revenue (Q3 2025)	$786.3 million	Reflecting cross-border channel activity

C.H. Robinson Worldwide, Inc. (CHRW) - Canvas Business Model: Customer Segments

You're looking at the core of C.H. Robinson Worldwide, Inc.'s business-who they move freight for. Honestly, their customer base is wide, which is a strength, but it also means they have to manage a lot of different needs simultaneously.

Large, global enterprises requiring complex, multi-modal solutions.

These are the big shippers, the Fortune 100 companies, who need integrated supply chain management. C.H. Robinson Worldwide, Inc. supports these complex needs through offerings like its C.H. Robinson Managed Solutions™, launched in November 2024, which gives seamless access to 4PL services, 3PL, managed transportation, and Transportation Management Services (TMS) technology. In 2024, the company managed approximately 37 million shipments globally, a clear indicator of the volume handled for these large accounts.

Small and mid-sized businesses (SMBs) needing reliable capacity.

The platform is built to serve everyone, from the largest corporations down to small businesses. This broad reach is key to maintaining a high volume of transactions. To give you a sense of scale, during 2024, C.H. Robinson Worldwide, Inc. served 83,000 customers worldwide, ranging from those massive enterprises to smaller shippers needing dependable capacity through their network.

Here's a quick look at the scale of operations that supports these customer segments as of the end of 2024:

Metric	Value (2024)
Active Customers Served Worldwide	83,000
Shipments Managed	Approximately 37 million
Largest Customer Revenue Share	Approximately two percent of consolidated total revenues
Contract Carriers on Platform	Over 450,000

Customers across diverse industries: Retail, Manufacturing, and Agriculture.

C.H. Robinson Worldwide, Inc. works across a wide variety of industries, meaning their risk isn't tied to just one sector. While the specific revenue breakdown for 2025 isn't public yet, we know from recent reports that their services cater to sectors including automotive, food and beverage, and healthcare. Specifically related to your focus areas, the company serves the Retail sector and has a significant presence in Produce, with Robinson Fresh being a major provider of produce in the U.S. The complexity of their multi-modal offerings naturally serves the high-volume needs of Manufacturing shippers as well.

You can see the breadth of their service application in the types of customers they support:

• Large shippers, including Fortune 100 companies.
• Grocery retailers, restaurants, and produce wholesalers.
• Customers in industries like automotive, retail, and food and beverage.

Over 83,000 active customers served worldwide.

This number, representing the customer count as of 2024, shows the sheer breadth of their market penetration. It's a massive base, which is supported by their technology platform, Navisphere, connecting these customers with their carrier network. The company actively seeks to increase business with existing customers while pursuing new ones based on their market knowledge and service range. If onboarding takes 14+ days, churn risk rises, so keeping this base engaged with technology is defintely important.

Finance: draft 13-week cash view by Friday.

C.H. Robinson Worldwide, Inc. (CHRW) - Canvas Business Model: Cost Structure

You're looking at the hard numbers driving C.H. Robinson Worldwide, Inc.'s operational spending as of late 2025. It's all about managing variable costs and driving productivity through technology investments, so let's look at the figures from the latest reports.

The single largest variable cost component, purchased transportation and related services, saw a significant year-over-year contraction in the first quarter of 2025. The cost for this category fell by 10.8%, amounting to just over $3 billion for the three months ending March 31, 2025. That's a big swing in the largest expense line.

Overall operating expenses reflected the company's cost optimization drive. For the first quarter of 2025, total operating expenses decreased by 6.5% year-over-year, landing at $496.2 million. This efficiency is key to margin expansion.

Personnel costs, which cover the logisticians and technology professionals C.H. Robinson Worldwide, Inc. relies on, were actively managed. For Q1 2025, personnel expenses were $348.6 million, an 8.1% reduction compared to the prior year period. This was driven by productivity improvements and a lower average employee headcount, which declined 11.0% year-over-year in Q1 2025.

Technology development and maintenance expenses are embedded within the broader operating structure, particularly in SG&A. Other selling, general and administrative (SG&A) expenses for Q1 2025 were $147.7 million, marking a 2.5% decrease, partly due to prior-year restructuring charges related to the impairment of internally developed software. Honestly, that shows the cost of past tech write-downs affecting the current period.

Here's a quick look at the key cost components for the first quarter of 2025:

Cost Component	Amount (Q1 2025)	Year-over-Year Change
Total Operating Expenses	$496.2 million	Decreased 6.5%
Personnel Expenses	$348.6 million	Decreased 8.1%
Other SG&A Expenses	$147.7 million	Decreased 2.5%
Purchased Transportation and Related Services (Total Cost)	Over $3 billion	Decreased 10.8%

Looking forward, C.H. Robinson Worldwide, Inc. has set a disciplined target for capital investment. The lowered 2025 capital expenditure guidance is set in the range of $65 million to $75 million. This reflects a focus on core technology and productivity enhancements rather than broad physical expansion.

Furthermore, the company has adjusted its full-year outlook for personnel costs. The 2025 personnel expense guidance was reduced to a range of $1.3 billion to $1.4 billion, down from the previous projection of $1.375 billion to $1.475 billion. Also, SG&A expense guidance for 2025 was lowered to $550 million to $600 million from the prior $575 million to $625 million range.

• 2025 Full-Year Personnel Expense Guidance Range: $1.3B to $1.4B
• 2025 Full-Year SG&A Expense Guidance Range: $550M to $600M
• Q1 2025 Average Employee Headcount Decline: 11.0%
• 2025 Capital Expenditure Guidance Range: $65 million to $75 million

Finance: draft 13-week cash view by Friday.

C.H. Robinson Worldwide, Inc. (CHRW) - Canvas Business Model: Revenue Streams

The revenue streams for C.H. Robinson Worldwide, Inc. are heavily concentrated in the movement and management of freight, with a significant portion derived from the core brokerage function.

• Freight brokerage margin, which is the difference between the customer charge and the carrier pay, forms the fundamental basis of the primary revenue generation.
• Transportation services, encompassing Truckload, Less Than Truckload (LTL), Ocean, and Air freight, generated about 95% of adjusted gross profits for the period.
• Managed services and supply chain consulting fees contribute through specialized offerings like Robinson Fresh and Managed Solutions.

For the third quarter of 2025, C.H. Robinson Worldwide, Inc. reported Total Revenues of $3,783,535 thousand.

The contribution to Adjusted Gross Profits (AGP) by specific transportation service lines in Q3 2025 illustrates the concentration of revenue generation:

Service Line	Q3 2025 Adjusted Gross Profit (in thousands)
Truckload	$273,900
Less Than Truckload (LTL)	$158,300
Ocean	$110,400
Air	$35,500
Customs	$36,400

The total Adjusted Gross Profit for the enterprise in Q3 2025 was $706,100 thousand. Revenue derived from specialized solutions also adds to the stream:

• Robinson Fresh adjusted gross profits reached $40,200 thousand in Q3 2025.
• Managed Solutions adjusted gross profits increased 7.3% in Q3 2025 due to higher freight under management.

The North American Surface Transport (NAST) segment, which includes the core truck brokerage business, saw its adjusted gross profits reach $444,100 thousand in Q3 2025. The Global Forwarding segment reported adjusted gross profits of $191,800 thousand for the same quarter. Finance: draft 13-week cash view by Friday.