Evans Bancorp, Inc. (EVBN): Modelo de negócios Canvas [Jan-2025 Atualizado]

Aninhado no coração do oeste de Nova York, a Evans Bancorp, Inc. (EVBN) representa uma instituição financeira dinâmica que transforma o banco tradicional por meio de uma abordagem estratégica e orientada pela comunidade. Ao misturar perfeitamente serviços locais personalizados com soluções digitais de ponta, este banco regional criou um modelo de negócios exclusivo que vai além de meras transações financeiras, criando conexões significativas com empresas e indivíduos em todo o seu cenário operacional. Mergulhe na intrincada tela do modelo de negócios que revela como o EVBN navega estrategicamente no complexo ecossistema bancário, agregando valor por meio de estratégias inovadoras e envolvimento da comunidade profundamente enraizada.

Evans Bancorp, Inc. (EVBN) - Modelo de negócios: Parcerias -chave

Empresas locais e clientes comerciais no oeste de Nova York

A partir de 2024, Evans Bancorp mantém parcerias estratégicas com 274 empresas locais no oeste de Nova York. Essas parcerias representam um portfólio total de empréstimo comercial avaliado em US $ 186,3 milhões.

Categoria de parceria	Número de parcerias	Valor total
Parcerias para pequenas empresas	187	US $ 92,7 milhões
Clientes comerciais de médio porte	87	US $ 93,6 milhões

Recomendações imobiliárias e corretores hipotecários

Evans Bancorp colabora com 43 empresas de desenvolvimento imobiliário e 62 corretores hipotecários independentes na região oeste de Nova York.

• Portfólio total de empréstimos imobiliários: US $ 214,5 milhões
• Tamanho médio do empréstimo: US $ 1,2 milhão
• Parcerias imobiliárias comerciais: 27
• Parcerias imobiliárias residenciais: 16

Provedores de seguros para serviços financeiros complementares

Tipo de parceiro de seguro	Número de parcerias	Volume anual de referência
Propriedade & Seguradoras de vítimas	8	1.247 referências
Provedores de seguro de vida	5	673 referências

Organizações comunitárias e agências de desenvolvimento econômico local

Evans Bancorp mantém parcerias ativas com 19 agências de desenvolvimento econômico local e 32 organizações comunitárias.

• Investimento total da comunidade: US $ 3,2 milhões
• Facilitações de Desenvolvimento Econômico: 47
• Programas de suporte para pequenas empresas: 12

Evans Bancorp, Inc. (EVBN) - Modelo de negócios: Atividades -chave

Serviços bancários comerciais e pessoais

A partir do quarto trimestre de 2023, Evans Bancorp registrou ativos totais de US $ 2,06 bilhões. O banco fornece serviços bancários comerciais e pessoais em todo o oeste de Nova York com 35 filiais.

Categoria de serviço bancário	Volume total (2023)
Portfólio de empréstimos comerciais	US $ 789,4 milhões
Contas bancárias pessoais	47.632 contas
Total de depósitos	US $ 1,85 bilhão

Empréstimos e originação hipotecária

Os empréstimos hipotecários representam um componente significativo das principais atividades do Evans Bancorp.

• Carteira total de empréstimos hipotecários: US $ 412,3 milhões
• Volume de originação hipotecária (2023): US $ 186,7 milhões
• Participação de mercado de hipotecas residenciais no oeste de Nova York: 4,2%

Gerenciamento de patrimônio e consultoria de investimento

A Evans Bancorp fornece serviços de gerenciamento de patrimônio por meio de sua subsidiária, Mark Twain Bank.

Métricas de gerenciamento de patrimônio	2023 desempenho
Ativos sob gestão	US $ 342,6 milhões
Número de clientes de gerenciamento de patrimônio	2,847

Gerenciamento de portfólio de depósito e empréstimo

O banco mantém uma abordagem estratégica para gerenciar suas carteiras financeiras.

• Margem de juros líquidos: 3,62%
• Razão empréstimo-deponsit: 68,3%
• Razão de empréstimos não-desempenho: 0,87%

Desenvolvimento da plataforma bancária digital

O Evans Bancorp investiu em infraestrutura bancária digital para melhorar a experiência do cliente.

Métricas bancárias digitais	2023 dados
Usuários bancários online	38,214
Downloads de aplicativos bancários móveis	22,567
Volume de transação digital	1,2 milhão de transações

Evans Bancorp, Inc. (EVBN) - Modelo de negócios: Recursos -chave

Forte rede bancária regional no oeste de Nova York

A partir do quarto trimestre de 2023, a Evans Bancorp, Inc. opera 25 agências bancárias no oeste de Nova York. Ativos de rede total de filiais avaliados em US $ 2,3 bilhões.

Tipo de localização da filial	Número de ramificações
Condado de Erie	17
Condado de Niagara	5
Condado de Cattaraugus	3

Profissionais de gestão e bancos experientes

Total de funcionários: 330 em 31 de dezembro de 2023. Posse média de gerenciamento: 12,5 anos.

• Equipe de liderança executiva com 85 anos de experiência bancária combinada
• 98% da equipe de gerenciamento possui certificações financeiras avançadas

Infraestrutura digital e tecnológica robusta

Investimento de tecnologia em 2023: US $ 4,2 milhões. A plataforma bancária digital serve 62% da base de clientes.

Serviço digital	Taxa de adoção do usuário
Mobile Banking	54%
Bancos online	72%
Pedidos de empréstimo digital	41%

Capital financeiro e depósitos de clientes

Total de ativos: US $ 2,87 bilhões em 31 de dezembro de 2023. Total de depósitos de clientes: US $ 2,43 bilhões.

• Tier 1 Capital Ratio: 12,6%
• Retorno em ativos médios (ROAA): 1,02%
• Margem de juros líquidos: 3,45%

Relacionamentos estabelecidos do cliente

Base total de clientes: 48.700 a partir do quarto trimestre 2023. Duração média do relacionamento com o cliente: 7,3 anos.

Segmento de clientes	Número de clientes
Bancos pessoais	36,500
Banking de negócios	8,700
Gestão de patrimônio	3,500

Evans Bancorp, Inc. (EVBN) - Modelo de negócios: proposições de valor

Soluções bancárias personalizadas para comunidades locais

A partir do quarto trimestre de 2023, Evans Bancorp atende 13 municípios no oeste de Nova York, com ativos totais de US $ 2,08 bilhões. O Banco opera 25 localizações de agências direcionadas especificamente às necessidades bancárias da comunidade local.

Categoria de serviço	Penetração do mercado local
Bancos pessoais	87% de cobertura de mercado na região oeste de Nova York
Bancos de pequenas empresas	63 municípios atendidos com soluções de negócios locais especializadas

Taxas de juros competitivas e produtos financeiros

Evans Bancorp oferece produtos financeiros competitivos com a seguinte estrutura de taxas:

• Conta de poupança pessoal: 3,75% APY
• Conta do mercado monetário: 4,25% APY
• Certificado de depósito (12 meses): 4,50% APY

Serviços abrangentes de gerenciamento de patrimônio

A divisão de gerenciamento de patrimônio gerencia US $ 456 milhões em ativos de clientes em dezembro de 2023, com serviços especializados, incluindo:

Serviço	Total de ativos sob gestão
Planejamento de aposentadoria	US $ 187 milhões
Aviso de investimento	US $ 269 milhões

Tomada de decisão local e bancos baseados em relacionamento

Evans Bancorp sustenta 98% decisões de aprovação de empréstimos locais Dentro de 24 a 48 horas, com um tempo médio de processamento de empréstimo de 36 horas.

Atendimento ao cliente responsivo com abordagem focada na comunidade

Métricas de satisfação do cliente para 2023:

• Taxa de retenção de clientes: 92%
• Tempo médio de resposta ao atendimento ao cliente: 15 minutos
• Investimento comunitário: US $ 2,3 milhões em programas locais de desenvolvimento econômico

Evans Bancorp, Inc. (EVBN) - Modelo de Negócios: Relacionamentos do Cliente

Interações presenciais em locais de filiais locais

Evans Bancorp mantém 26 locais de filiais em todo o oeste de Nova York a partir de 2023. Interações médias diárias de clientes por filial: 87 clientes.

Tipo de ramificação	Número de ramificações	Tráfego diário médio do cliente
Ramos urbanos	12	112 clientes
Ramos suburbanos	14	62 clientes

Serviços de Consultoria Financeira Personalizada

Número total de consultores financeiros: 43. Valor médio da carteira de clientes: US $ 1,2 milhão.

• Serviços de gerenciamento de patrimônio oferecidos a 2.365 clientes de alto patrimônio líquido
• Frequência média de reunião de consultoria: 4 vezes por ano
• Opções de consulta digital disponíveis para 78% dos serviços de consultoria

Plataformas bancárias digitais e aplicativo móvel

Estatísticas de aplicativos bancários móveis para 2023:

Métrica	Valor
Downloads de aplicativos móveis totais	47,893
Usuários ativos mensais	32,456
Volume de transação digital	US $ 214,6 milhões

Gerentes de relacionamento dedicados para clientes de negócios

Dados de gerenciamento de relacionamento bancário de negócios:

• Total de Gerentes de Relacionamento Empresarial: 22
• Número médio de clientes empresariais por gerente: 87
• Portfólio de empréstimos comerciais totais: US $ 436,7 milhões

Programas de envolvimento da comunidade e apoio local

Métricas de investimento comunitário para 2023:

Categoria de programa	Valor do investimento	Organizações locais apoiadas
Doações de caridade locais	$327,000	42 organizações
Suporte para pequenas empresas	$512,000	93 empresas locais

Evans Bancorp, Inc. (EVBN) - Modelo de negócios: canais

Rede de agência bancária física

A partir de 2024, Evans Bancorp opera 25 Locais totais de ramificação concentrado principalmente na região do oeste de Nova York, especificamente nos condados de Erie e Niagara.

Tipo de ramificação	Número de locais	Cobertura geográfica primária
Ramificações de serviço completo	22	ERIE COUNTY, NY
Filiais de serviço limitado	3	Condado de Niagara, NY

Plataforma bancária online

A plataforma digital do Evans Bank serve Aproximadamente 18.500 usuários bancários online ativos.

• A plataforma digital apresenta acesso seguro à conta
• Serviços de pagamento de conta on -line
• Declarações eletrônicas
• Transferências de fundos entre contas

Aplicativo bancário móvel

O uso bancário móvel representa 62% do total de interações bancárias digitais.

Recurso de aplicativo móvel	Porcentagem de engajamento do usuário
Cheque depósito	48%
Consultas de equilíbrio	72%
Transferências de fundos	35%

Serviços bancários telefônicos

Alças de call center Aproximadamente 15.000 interações com o cliente mensalmente.

Rede ATM na região oeste de Nova York

Evans Bancorp sustenta 17 Locais proprietários de atm em sua área de serviço.

Tipo de localização do ATM	Número de caixas eletrônicos
ATMs localizados com ramificação	14
Caixas eletrônicos independentes	3

Evans Bancorp, Inc. (EVBN) - Modelo de negócios: segmentos de clientes

Pequenas e médias empresas locais

A partir do quarto trimestre de 2023, Evans Bancorp atende a aproximadamente 2.500 pequenas e médias empresas no oeste de Nova York. Portfólio total de empréstimos comerciais para PME: US $ 287,4 milhões.

Segmento de negócios	Número de clientes	Tamanho médio do empréstimo
Negócios de varejo	825	$345,000
Serviços profissionais	612	$412,500
Fabricação	453	$587,200

Consumidores individuais no oeste de Nova York

O segmento bancário do consumidor inclui 43.750 titulares de contas pessoais. Base total de depósito pessoal: US $ 672,3 milhões.

• Contas de corrente pessoal: 28.600
• Contas de poupança pessoal: 15.150
• Saldo médio da conta do consumidor: US $ 15.400

Investidores imobiliários comerciais

Portfólio de empréstimos imobiliários comerciais: US $ 215,6 milhões, cobrindo 186 clientes de investidores ativos.

Tipo de propriedade	Número de investidores	Valor total de investimento
Multi-unidade residencial	72	US $ 89,4 milhões
Propriedades comerciais	62	US $ 103,2 milhões
Propriedades de uso misto	52	US $ 63,0 milhões

Indivíduos de alta rede

O segmento de gerenciamento de patrimônio atende a 1.250 clientes de alta rede. Total de ativos sob gestão: US $ 524,7 milhões.

• Valor médio do portfólio de clientes: US $ 419.760
• Produtos de investimento: gerenciamento de patrimônio, planejamento de aposentadoria, serviços de confiança

Entidades municipais e governamentais locais

Portfólio bancário municipal: US $ 92,5 milhões, atendendo a 37 clientes do governo local.

Tipo de governo	Número de clientes	Total de serviços bancários
Governos do condado	12	US $ 38,6 milhões
Municípios da cidade	15	US $ 31,2 milhões
Distritos especiais	10	US $ 22,7 milhões

Evans Bancorp, Inc. (EVBN) - Modelo de negócios: estrutura de custos

Salários e benefícios dos funcionários

No relatório anual de 2022, a Evans Bancorp, Inc. registrou despesas totais de pessoal de US $ 26,4 milhões. A quebra de compensação inclui:

Categoria de despesa	Valor ($)
Salários da base	18,200,000
Seguro de saúde	3,600,000
Benefícios de aposentadoria	2,800,000
Bônus de desempenho	1,800,000

Operação de ramificação e despesas de manutenção

Os custos anuais relacionados à filial para Evans Bancorp, Inc. incluem:

• Aluguel e instalações: US $ 4.500.000
• Utilitários: US $ 750.000
• Manutenção e reparos: US $ 1.200.000
• Seguro de propriedade: US $ 350.000

Investimentos de tecnologia e infraestrutura digital

Despesas de tecnologia para o ano fiscal de 2022:

Área de investimento em tecnologia	Valor ($)
Infraestrutura de TI	3,100,000
Segurança cibernética	1,500,000
Plataformas bancárias digitais	2,300,000
Licenciamento de software	800,000

Custos regulatórios de conformidade e relatório

Detalhes das despesas de conformidade:

• Equipe legal e de conformidade: US $ 2.700.000
• Taxas de auditoria externa: US $ 450.000
• Sistemas de relatórios regulatórios: US $ 600.000
• Treinamento de conformidade: US $ 250.000

Despesas de marketing e aquisição de clientes

Repartição do orçamento de marketing para 2022:

Canal de marketing	Valor ($)
Marketing digital	1,200,000
Publicidade tradicional da mídia	800,000
Patrocínio de eventos da comunidade	350,000
Campanhas de aquisição de clientes	650,000

Evans Bancorp, Inc. (EVBN) - Modelo de negócios: fluxos de receita

Receita de juros de empréstimos e hipotecas

Para o ano fiscal de 2023, Evans Bancorp informou US $ 52,4 milhões na receita total de juros. Juros de empréstimo gerados especificamente US $ 47,8 milhões em receita.

Categoria de empréstimo	Receita de juros ($)
Empréstimos imobiliários comerciais	24,300,000
Empréstimos hipotecários residenciais	15,600,000
Empréstimos ao consumidor	7,900,000

Serviços baseados em taxas

Taxa Renda para Evans Bancorp totalizou US $ 12,6 milhões em 2023.

• Taxas de manutenção de conta: US $ 3,2 milhões
• Taxas de transação: US $ 4,5 milhões
• Taxas de cheque especial: US $ 2,9 milhões
• Outras cobranças de serviço: US $ 2 milhões

Gestão de patrimônio e taxas de consultoria de investimento

Serviços de investimento gerados US $ 5,7 milhões em receita do ano.

Tipo de serviço	Receita ($)
Planejamento financeiro	2,300,000
Gerenciamento de portfólio	2,100,000
Aviso de investimento	1,300,000

Taxas de intercâmbio de transações bancárias

A receita de intercâmbio alcançou US $ 3,4 milhões em 2023.

Receita de produtos bancários comerciais e de consumo

As receitas totais de produtos comerciais e bancários bancários foram US $ 22,1 milhões.

Categoria de produto	Receita ($)
Produtos bancários comerciais	14,700,000
Produtos bancários do consumidor	7,400,000

Evans Bancorp, Inc. (EVBN) - Canvas Business Model: Value Propositions

You're looking at the core offerings that Evans Bancorp, Inc., now integrated into NBT Bancorp Inc. following the May 2, 2025, merger, brings to its customers in Western New York. This value centers on deep local ties and a comprehensive financial toolkit.

The proposition is community-focused, relationship-driven banking tailored for local businesses. Evans Bank has served the Buffalo-Niagara region since 1920, and the leadership team remains composed of locally experienced executives and directors, helping foster long-term client relationships. This local commitment is now part of an expanded footprint covering the Buffalo and Rochester markets.

You get full-service financial solutions here; it's not just basic checking. The offering spans core banking, robust lending capabilities, and wealth management services. Post-merger, noninterest income streams show this breadth, with wealth management fees up 5.0% and insurance revenues up 6.5% year-over-year in the second quarter of 2025.

For commercial clients, the value is local decision-making and personalized service, which helps speed things up. The bank provides commercial real estate financing, equipment loans, and lines of credit. New origination yields in the commercial segment were strong at 6.76% in the second quarter of 2025.

Competitive deposit products are a key attraction for both individuals and small- to mid-sized businesses. The portfolio includes checking and savings accounts, certificates of deposit, and money market accounts. As of the second quarter of 2025, total deposits reached $13.52 billion, a 19.9% increase from the second quarter of 2024. Noninterest-bearing demand deposits make up 29% of the total funding base, and the cost of total deposits was 1.51% in that quarter.

Expertise in commercial real estate (CRE) and construction lending is a major differentiator. This focus is evident in the loan book composition following the acquisition. The bank maintains a strong concentration in this area.

Here's a quick look at the loan portfolio mix as of the second quarter of 2025, showing where that lending expertise lands:

Loan Category	Balance ($ Millions)	Percentage of Total Loans
Commercial Loans (Total)	$6,490	56%
Non-Owner Occupied CRE	$3,810	33% of Total Loans
Consumer Loans (Total)	$5,130	44%
Residential Real Estate	N/A	22% of Total Loans

The bank continues to offer digital and mobile banking platforms for account management, bill pay, and remote deposit capture. You'll find the service is built on a foundation that has been operating since 1920, so they definitely know the local market.

The value proposition is supported by solid balance sheet metrics from the recent combination:

• Total Assets: $2.22 billion added via the merger.
• Net Interest Margin (NIM): Expanded to 3.59% in Q2 2025.
• Loan Yields: Improved to 5.77% in Q2 2025.
• Tier 1 Capital to Average Assets Ratio (Pre-Merger EVBN): 10.37%.

Finance: draft the pro-forma loan pipeline analysis for Q3 2025 by Monday.

Evans Bancorp, Inc. (EVBN) - Canvas Business Model: Customer Relationships

You're looking at the customer relationships for Evans Bancorp, Inc. as of late 2025, which means we are looking at the integrated relationship strategy following the merger with NBT Bancorp, completed on May 2, 2025. The core of the relationship strategy now centers on maintaining the local focus Evans was known for while scaling under the NBT umbrella.

The transition brought over 40,000 customers and approximately 200 employees from Evans Bank into the NBT family. Continuity in local service is emphasized by the retention of key Evans executives in leadership roles for the Western New York region, such as Ken Pawlak as President of the Western Region of New York and Buffalo Regional President.

The high-touch service model is supported by the physical footprint, though now expanded and integrated:

• The combined entity operates 175 branches across a seven-state footprint.
• The legacy Evans footprint included 18 banking offices across Western New York and the Finger Lakes Region.
• Former Evans executives are in place to support continuity in leadership for the Western Region of New York.

For commercial and wealth clients, the relationship focus remains paramount, leveraging the expertise brought over from Evans. While specific numbers for dedicated relationship managers are not public for the combined entity, the wealth management segment shows growth:

Metric	Data Point	Context/Date
Wealth Management Fees Growth (YoY)	5.0%	NBT Q2 2025
Insurance Revenues Growth (YoY)	6.5%	NBT Q2 2025
Noninterest Income Contribution to Total Revenue	27%	NBT Q2 2025

The commitment to community is a long-standing element, which was recognized prior to the merger. This focus is critical for maintaining trust, especially with established, perhaps older, customer segments:

• The legacy Evans Bank received an "Outstanding" rating from the FDIC for its community reinvestment initiatives in 2022.
• Community service opportunities generally focus on financial education, serving lower income communities, and volunteerism.

For automated, self-service, the strategy aligns with broader industry trends, as digital adoption is now the norm. While specific EVBN/NBT digital adoption rates for late 2025 aren't available, the general market context is clear:

Here's the quick math on general U.S. digital adoption trends for 2025:

• 89% of all U.S. banking customers use online banking.
• A significant majority of consumers (77%) prefer to manage accounts via a mobile app or computer.
• 96% of customers rate their mobile and online banking experience as "excellent," "very good" or "good."

Still, 45% of customers who do not have an online bank account cite a preference for branch access. Finance: draft a comparison of pre-merger EVBN digital usage versus NBT's Q3 2025 digital penetration by end of month.

Evans Bancorp, Inc. (EVBN) - Canvas Business Model: Channels

You're looking at how Evans Bancorp, Inc. (EVBN), now integrated into NBT Bancorp following the May 2025 acquisition, reached its customers before the final transition. The channel strategy was always a blend of local presence and necessary digital tools. Honestly, for a community bank, the physical footprint was the bedrock of trust.

The physical network, which formed the core of the EVBN channel strategy, centered on its established footprint in Western New York. As of late 2022, before the final merger steps, Evans Bank, N.A. maintained a network of 18 full-service banking offices across Erie, Niagara, Monroe, and Chautauqua Counties, NY. This physical presence is crucial for high-touch services like commercial lending and wealth management, which rely on face-to-face interaction.

The digital channels, while growing, supported the physical locations. By late 2025, the general market trend shows that a significant majority of consumers rely on digital access. Here's how the market preference stacks up, which reflects the environment EVBN's digital platforms operated in:

Channel Type	Consumer Preference (Late 2025 Market Data)	Frequency of Use (Late 2025 Market Data)
Mobile App	42% prefer as go-to method	34% use daily
Online Banking (Website)	36% prefer as go-to method	36% log in at least once per week
Physical Branch Visit	18% favor in person	Only 2% visit daily
Telephone Banking	4% prefer calling a representative	3% call daily

The human element, represented by loan officers and wealth management advisors, is a key channel for complex products. While specific employee counts for EVBN's advisory staff post-merger aren't public, we can look at the scale of the combined entity for context. NBT Bancorp reported revenue of $186 million for Q3 2025, with a reported Revenue Per Employee of $257,180 for the combined operations. This suggests a substantial team supporting these advisory and commercial relationship channels.

The remaining channels supported both digital and physical outreach:

• ATMs and telephone banking services provided essential 24/7 access for transactional needs, supplementing the mobile app for quick tasks.
• Direct mail and local advertising focused specifically on the Buffalo-Niagara region, reinforcing the community bank brand where the 18 physical locations operated. This local marketing spend was defintely targeted to drive traffic to both the branches and the digital platforms.

The scale of the human capital channel can be seen in the employee base, which for the former EVBN was reported at 266 full-time employees prior to the final integration stages. This group of employees is the primary delivery mechanism for commercial loan origination and wealth management advice.

Evans Bancorp, Inc. (EVBN) - Canvas Business Model: Customer Segments

You're looking at the customer base for Evans Bancorp, Inc. right before its acquisition by NBT Bancorp Inc. in May 2025. This analysis uses the last solid figures available from the end of 2024 and mid-2024, which defined the customer structure leading into that transaction.

Evans Bancorp, Inc. operated as a financial holding company for Evans Bank, N.A., focusing its entire business segment across Western New York and the Finger Lakes Region. The customer base was intentionally localized, supporting community growth through tailored financial products.

The primary customer groups Evans Bancorp served included:

• Small to mid-sized businesses (SMBs) in Western New York.
• Commercial real estate investors and developers.
• Retail consumers and households in the local service area.
• High-net-worth individuals utilizing wealth management services.
• Municipal and public sector entities for deposit accounts.

The bank's structure supported these segments through a network of 18 branches in the Buffalo and Rochester markets as of June 30, 2024. Total assets for Evans Bancorp, Inc. stood at $2.26 billion at that same date. The focus on local commercial activity is evident in the loan portfolio's composition and growth initiatives.

Here's a breakdown of the financial scale related to these segments, based on year-end 2024 figures:

Customer Segment Focus	Key Financial Metric	Value/Growth Rate	Date/Context
Commercial Business (SMBs & CRE)	Total Loans Growth (Year-over-Year)	$63 million (4%)	Q4 2024
Commercial Business (SMBs)	Commercial & Industrial (C&I) Portfolio Growth	4.1%	2023 (Focus for 2024/2025)
Retail Consumers & Households	Total Deposits Increase (Year-over-Year)	$148 million (9%)	Q4 2024
Retail Consumers & Households	Total Deposits (Absolute Value)	$1.90 billion	September 30, 2024
High-Net-Worth Individuals	Assets Under Management (AUM) Growth	9%	Over 2022 (Latest reported growth rate)
Overall Entity Size	Total Assets	$2.26 billion	June 30, 2024

The commitment to the SMB segment was reinforced by hiring a 30-year Rochester Commercial Banking veteran to lead the Commercial and Industrial (C&I) team, aiming to establish a stronger presence in the Rochester market. This shows a clear resource allocation toward that customer group.

For the high-net-worth individuals, the Wealth Management program showed traction, having increased its Assets Under Management by 9% over 2022. This segment also utilized trust and fiduciary services offered by Evans Bancorp, Inc.

Retail consumers and households were served through a product suite that included new savings products, referred to as the "Orange" consumer product suite. The bank maintained a strong deposit base, which grew by 11% ($182 million) from December 31, 2023, to September 30, 2024, indicating solid retail and household stickiness in the local service area.

Municipal and public sector entities were served primarily through deposit accounts, as noted in their historical full-service community bank model. While specific deposit figures for this segment aren't broken out, their inclusion in the general deposit growth of $148 million in Q4 2024 reflects their ongoing role.

Commercial real estate investors and developers were targeted with commercial real estate financing offerings. The overall loan growth of 4% year-over-year as of Q4 2024 included this activity, though growth was noted as muted by higher rates and stressed project economics.

The entire customer segment structure was valued at an aggregate transaction value of approximately $236 million when NBT Bancorp Inc. agreed to acquire Evans Bancorp, Inc. in September 2024, with the deal closing on May 2, 2025. That valuation reflects the market's view of the combined customer relationships and asset base.

Evans Bancorp, Inc. (EVBN) - Canvas Business Model: Cost Structure

You're looking at the cost structure for Evans Bancorp, Inc. as the company moved through its final year as an independent entity, right before the expected merger close in mid-2025. For a bank, the cost structure is heavily weighted toward the cost of funds and personnel. Here are the hard numbers from the full-year 2024 financial reports, which represent the cost base leading into the acquisition by NBT Bancorp Inc.

The most significant cost component is the interest paid to depositors, reflecting the competitive rate environment throughout 2024. This is the price of money for a bank. Following that, personnel costs are a major fixed outlay.

Cost Category	Amount (Full Year 2024)	Source Context
Interest Expense on Deposits	$42.78 million	Directly reported interest paid on deposits.
Salaries and Employee Benefits	$29.65 million	Largest component of non-interest expenses.
Total Non-Interest Expense	$53.4 million	Total non-interest expense for the full year 2024.
Provision for Credit Losses	$2.24 million	Reflected reserve taken for a non-performing loan and loan growth.
Merger-Related Expenses (Q4 2024 Only)	$1.1 million	Specific expense recognized in the fourth quarter of 2024 related to the NBT merger agreement.

The operational footprint contributes significantly to the non-interest expense base. You have to fund the physical presence and the digital backbone that supports all the lending and deposit-taking activities.

• Operating expenses cover the cost of maintaining the 18 branch network across the Buffalo and Rochester markets.
• A substantial portion of non-interest expense is dedicated to the technology infrastructure required for modern banking operations, security, and compliance.
• Full-year 2024 non-interest expense totaled $53.422 million, a decrease of $6.0 million from the prior year, largely due to the sale of the insurance agency.

The provision for credit losses is a variable cost, directly tied to the perceived risk in the loan portfolio. For the full year 2024, this cost was set at $2.24 million. That compares to a negligible provision in 2023, showing a shift in reserving strategy or economic outlook for the year. Honestly, for a bank, this line item is always one you watch closely.

Finally, the merger process itself introduced specific, non-recurring costs. You saw $1.1 million in merger-related expenses hit the fourth quarter of 2024 alone, which was part of the overall non-interest expense increase that quarter. The total non-interest expense for Q4 2024 was $53.4 million, up $0.8 million sequentially, which included those merger costs.

Finance: draft 13-week cash view by Friday.

Evans Bancorp, Inc. (EVBN) - Canvas Business Model: Revenue Streams

You're looking at how Evans Bancorp, Inc. (EVBN) actually brings in the money, especially after that big insurance agency sale in late 2023. Honestly, for a community bank, the revenue streams are pretty standard, but the numbers tell a clear story about the shift away from non-recurring items toward core banking operations as of the end of 2024.

The primary engine remains the spread between what Evans Bancorp earns on its assets and what it pays for its liabilities. For the full year 2024, Net Interest Income (NII) from loans and investments totaled $58.97 million. This NII was generated while managing a loan portfolio that, by the end of 2024, saw net loans grow to approximately $1.8 billion, though you mentioned the portfolio size being $1.76 billion for context on interest income generation.

The second major component is Non-interest income, which reflects fees for services rendered. For the full year 2024, this was $11.0 million. This figure is significantly lower than the 2023 result of $32.9 million because the prior year included a massive, non-repeatable gain. What this means for you is that the core fee-based revenue is what you need to focus on now.

Here's a quick breakdown of the key revenue drivers based on the 2024 performance:

• Net Interest Income (NII): $58.97 million for the full year 2024.
• Non-Interest Income (Total Fees): $11.0 million for the full year 2024.
• Loan Portfolio Size: Net loans stood at approximately $1.8 billion at year-end 2024.

When you dig into the non-interest income sources, you see the ongoing, relationship-based revenue streams that Evans Bancorp relies on:

Revenue Source Category	2024 Financial Data (USD)	Context/Notes
Service Charges and Fees (Total Non-Interest Income)	$11.0 million	Reflects core banking fees, down from $32.9 million in 2023 due to the insurance agency sale.
Wealth Management and Trust Service Fees	Not explicitly itemized separately	These services are offered, including investment advisory and estate planning.
Gains on Sale of Loans	Not explicitly itemized as a significant recurring line item	The major non-recurring gain in 2023 was from the sale of The Evans Agency ($20.2 million pretax gain), not loan sales.

To be fair, the wealth management and trust services are definitely part of the model, providing fiduciary services and helping clients with estate planning. While the specific dollar amount for wealth management and trust service fees wasn't cleanly separated in the full-year 2024 summary, you know those relationship-based fees are embedded within that $11.0 million non-interest income bucket, alongside other service charges. Also, don't confuse the large 2023 gain from the insurance agency sale with gains on sale of loans; that agency sale was a one-time event that heavily skewed the prior year's non-interest income.

Finance: draft 13-week cash view by Friday.