Evans Bancorp, Inc. (EVBN): Business Model Canvas

Evans Bancorp, Inc. (EVBN) liegt im Herzen von West-New York und ist ein dynamisches Finanzinstitut, das das traditionelle Bankwesen durch einen strategischen, gemeinschaftsorientierten Ansatz transformiert. Durch die nahtlose Verbindung personalisierter lokaler Dienstleistungen mit modernsten digitalen Lösungen hat diese Regionalbank ein einzigartiges Geschäftsmodell geschaffen, das über bloße Finanztransaktionen hinausgeht und sinnvolle Verbindungen zu Unternehmen und Einzelpersonen in ihrer gesamten Geschäftslandschaft schafft. Tauchen Sie ein in das komplexe Business Model Canvas, das zeigt, wie EVBN das komplexe Bankenökosystem strategisch steuert und durch innovative Strategien und tief verwurzeltes Engagement in der Community Mehrwert schafft.

Evans Bancorp, Inc. (EVBN) – Geschäftsmodell: Wichtige Partnerschaften

Lokale Unternehmen und gewerbliche Kunden im Westen von New York

Ab 2024 unterhält Evans Bancorp strategische Partnerschaften mit 274 lokale Unternehmen im Westen von New York. Diese Partnerschaften stellen ein gesamtes gewerbliches Kreditportfolio im Wert von dar 186,3 Millionen US-Dollar.

Kategorie „Partnerschaft“.	Anzahl der Partnerschaften	Gesamtwert
Kleinunternehmenspartnerschaften	187	92,7 Millionen US-Dollar
Mittelständische Gewerbekunden	87	93,6 Millionen US-Dollar

Immobilienentwickler und Hypothekenmakler

Evans Bancorp arbeitet mit zusammen 43 Immobilienentwicklungsunternehmen und 62 unabhängige Hypothekenmakler in der Region West-New York.

• Gesamtportfolio an Immobilienkrediten: 214,5 Millionen US-Dollar
• Durchschnittliche Kredithöhe: 1,2 Millionen US-Dollar
• Gewerbliche Immobilienpartnerschaften: 27
• Wohnimmobilienpartnerschaften: 16

Versicherungsanbieter für ergänzende Finanzdienstleistungen

Art des Versicherungspartners	Anzahl der Partnerschaften	Jährliches Empfehlungsvolumen
Eigentum & Unfallversicherer	8	1.247 Empfehlungen
Lebensversicherungsanbieter	5	673 Empfehlungen

Gemeinschaftsorganisationen und lokale Wirtschaftsentwicklungsagenturen

Evans Bancorp unterhält aktive Partnerschaften mit 19 lokale Wirtschaftsförderungsagenturen und 32 Gemeinschaftsorganisationen.

• Gesamtinvestition der Gemeinschaft: 3,2 Millionen US-Dollar
• Erleichterungen für Wirtschaftsförderungszuschüsse: 47
• Förderprogramme für Kleinunternehmen: 12

Evans Bancorp, Inc. (EVBN) – Geschäftsmodell: Hauptaktivitäten

Kommerzielle und persönliche Bankdienstleistungen

Im vierten Quartal 2023 meldete Evans Bancorp ein Gesamtvermögen von 2,06 Milliarden US-Dollar. Die Bank bietet kommerzielle und private Bankdienstleistungen im gesamten Westen von New York mit 35 Filialen an.

Kategorie Bankdienstleistungen	Gesamtvolumen (2023)
Gewerbliches Kreditportfolio	789,4 Millionen US-Dollar
Persönliche Bankkonten	47.632 Konten
Gesamteinlagen	1,85 Milliarden US-Dollar

Hypothekendarlehen und -vergabe

Hypothekendarlehen stellen einen wesentlichen Bestandteil der Hauptaktivitäten von Evans Bancorp dar.

• Gesamtes Hypothekendarlehensportfolio: 412,3 Millionen US-Dollar
• Hypothekenvergabevolumen (2023): 186,7 Millionen US-Dollar
• Marktanteil von Wohnhypotheken im Westen von New York: 4,2 %

Vermögensverwaltung und Anlageberatung

Evans Bancorp bietet über seine Tochtergesellschaft Mark Twain Bank Vermögensverwaltungsdienstleistungen an.

Kennzahlen zur Vermögensverwaltung	Leistung 2023
Verwaltetes Vermögen	342,6 Millionen US-Dollar
Anzahl der Wealth-Management-Kunden	2,847

Einlagen- und Kreditportfoliomanagement

Die Bank verfolgt bei der Verwaltung ihrer Finanzportfolios einen strategischen Ansatz.

• Nettozinsmarge: 3,62 %
• Kredit-Einlagen-Verhältnis: 68,3 %
• Quote notleidender Kredite: 0,87 %

Entwicklung einer digitalen Banking-Plattform

Evans Bancorp hat in die digitale Banking-Infrastruktur investiert, um das Kundenerlebnis zu verbessern.

Kennzahlen zum digitalen Banking	Daten für 2023
Online-Banking-Benutzer	38,214
Mobile-Banking-App-Downloads	22,567
Digitales Transaktionsvolumen	1,2 Millionen Transaktionen

Evans Bancorp, Inc. (EVBN) – Geschäftsmodell: Schlüsselressourcen

Starkes regionales Bankennetzwerk im Westen von New York

Ab dem vierten Quartal 2023 betreibt Evans Bancorp, Inc. 25 Bankfilialen im Westen von New York. Das Gesamtvermögen des Filialnetzes beläuft sich auf 2,3 Milliarden US-Dollar.

Filialstandorttyp	Anzahl der Filialen
Erie County	17
Niagara County	5
Cattaraugus County	3

Erfahrene Management- und Bankfachleute

Gesamtzahl der Mitarbeiter: 330 zum 31. Dezember 2023. Durchschnittliche Managementzugehörigkeit: 12,5 Jahre.

• Führungsteam mit insgesamt 85 Jahren Bankerfahrung
• 98 % der Führungskräfte verfügen über fortgeschrittene Finanzzertifizierungen

Robuste digitale und technologische Infrastruktur

Technologieinvestitionen im Jahr 2023: 4,2 Millionen US-Dollar. Die digitale Banking-Plattform bedient 62 % des Kundenstamms.

Digitaler Service	Benutzerakzeptanzrate
Mobiles Banking	54%
Online-Banking	72%
Digitale Kreditanträge	41%

Finanzkapital und Kundeneinlagen

Gesamtvermögen: 2,87 Milliarden US-Dollar zum 31. Dezember 2023. Gesamte Kundeneinlagen: 2,43 Milliarden US-Dollar.

• Kernkapitalquote: 12,6 %
• Rendite auf das durchschnittliche Vermögen (ROAA): 1,02 %
• Nettozinsspanne: 3,45 %

Etablierte Kundenbeziehungen

Gesamtkundenstamm: 48.700, Stand 4. Quartal 2023. Durchschnittliche Kundenbeziehungsdauer: 7,3 Jahre.

Kundensegment	Anzahl der Kunden
Persönliches Banking	36,500
Geschäftsbanking	8,700
Vermögensverwaltung	3,500

Evans Bancorp, Inc. (EVBN) – Geschäftsmodell: Wertversprechen

Personalisierte Banklösungen für lokale Gemeinschaften

Im vierten Quartal 2023 bedient Evans Bancorp 13 Bezirke im Westen von New York mit einem Gesamtvermögen von 2,08 Milliarden US-Dollar. Die Bank betreibt 25 Filialen, die speziell auf die Bankbedürfnisse der lokalen Gemeinschaften ausgerichtet sind.

Servicekategorie	Lokale Marktdurchdringung
Persönliches Banking	87 % Marktabdeckung in der Region West-New York
Banking für kleine Unternehmen	63 Landkreise werden mit spezialisierten lokalen Geschäftslösungen bedient

Wettbewerbsfähige Zinssätze und Finanzprodukte

Evans Bancorp bietet wettbewerbsfähige Finanzprodukte mit der folgenden Tarifstruktur an:

• Persönliches Sparkonto: 3,75 % effektiver Jahreszins
• Geldmarktkonto: 4,25 % effektiver Jahreszins
• Einlagenzertifikat (12 Monate): 4,50 % APY

Umfassende Vermögensverwaltungsdienstleistungen

Die Vermögensverwaltungsabteilung verwaltet Kundenvermögen in Höhe von 456 Millionen US-Dollar (Stand Dezember 2023) und bietet spezialisierte Dienstleistungen an, darunter:

Service	Gesamtes verwaltetes Vermögen
Ruhestandsplanung	187 Millionen Dollar
Anlageberatung	269 Millionen Dollar

Lokale Entscheidungsfindung und beziehungsbasiertes Banking

Evans Bancorp behauptet 98 % lokale Kreditgenehmigungsentscheidungen innerhalb von 24–48 Stunden, mit einer durchschnittlichen Kreditbearbeitungszeit von 36 Stunden.

Reaktionsschneller Kundenservice mit gemeinschaftsorientiertem Ansatz

Kennzahlen zur Kundenzufriedenheit für 2023:

• Kundenbindungsrate: 92 %
• Durchschnittliche Reaktionszeit des Kundendienstes: 15 Minuten
• Gemeinschaftsinvestition: 2,3 Millionen US-Dollar für lokale Wirtschaftsentwicklungsprogramme

Evans Bancorp, Inc. (EVBN) – Geschäftsmodell: Kundenbeziehungen

Persönliche Interaktionen an lokalen Zweigstellen

Evans Bancorp unterhält ab 2023 26 Filialen im Westen von New York. Durchschnittliche tägliche Kundeninteraktionen pro Filiale: 87 Kunden.

Zweigtyp	Anzahl der Filialen	Durchschnittlicher täglicher Kundenverkehr
Städtische Zweige	12	112 Kunden
Vorstadtfilialen	14	62 Kunden

Personalisierte Finanzberatungsdienste

Gesamtzahl der Finanzberater: 43. Durchschnittlicher Wert des Kundenportfolios: 1,2 Millionen US-Dollar.

• Vermögensverwaltungsdienstleistungen für 2.365 vermögende Kunden
• Durchschnittliche Häufigkeit der Beratungsgespräche: 4 Mal pro Jahr
• Für 78 % der Beratungsleistungen stehen digitale Beratungsmöglichkeiten zur Verfügung

Digitale Banking-Plattformen und mobile App

Statistiken zur Mobile-Banking-App für 2023:

Metrisch	Wert
Gesamtzahl der Downloads mobiler Apps	47,893
Monatlich aktive Benutzer	32,456
Digitales Transaktionsvolumen	214,6 Millionen US-Dollar

Dedizierte Kundenbetreuer für Geschäftskunden

Daten zur Verwaltung von Geschäftsbankbeziehungen:

• Gesamtzahl der Geschäftsbeziehungsmanager: 22
• Durchschnittliche Anzahl Geschäftskunden pro Manager: 87
• Gesamtportfolio an gewerblichen Krediten: 436,7 Millionen US-Dollar

Community-Engagement und lokale Unterstützungsprogramme

Community-Investitionskennzahlen für 2023:

Programmkategorie	Investitionsbetrag	Unterstützte lokale Organisationen
Lokale Spenden für wohltätige Zwecke	$327,000	42 Organisationen
Unterstützung für kleine Unternehmen	$512,000	93 lokale Unternehmen

Evans Bancorp, Inc. (EVBN) – Geschäftsmodell: Kanäle

Filialnetz einer physischen Bank

Ab 2024 ist Evans Bancorp tätig Insgesamt 25 Filialen konzentriert sich hauptsächlich auf die Region West-New York, insbesondere auf die Counties Erie und Niagara.

Zweigtyp	Anzahl der Standorte	Primäre geografische Abdeckung
Full-Service-Filialen	22	Erie County, NY
Filialen mit eingeschränktem Service	3	Niagara County, NY

Online-Banking-Plattform

Die digitale Plattform der Evans Bank dient ca. 18.500 aktive Online-Banking-Nutzer.

• Die digitale Plattform bietet sicheren Kontozugriff
• Online-Rechnungszahlungsdienste
• Elektronische Kontoauszüge
• Geldtransfers zwischen Konten

Mobile-Banking-Anwendung

Die Nutzung von Mobile Banking stellt dar 62 % aller digitalen Banking-Interaktionen.

Mobile App-Funktion	Prozentsatz des Benutzerengagements
Scheckeinzahlung	48%
Kontostandsanfragen	72%
Geldtransfers	35%

Telefonbanking-Dienste

Call-Center-Griffe ca. 15.000 Kundeninteraktionen monatlich.

Geldautomatennetzwerk in der Region West-New York

Evans Bancorp behauptet 17 eigene Geldautomatenstandorte in seinem gesamten Servicegebiet.

Typ des Geldautomatenstandorts	Anzahl Geldautomaten
Geldautomaten in Filialen	14
Eigenständige Geldautomaten	3

Evans Bancorp, Inc. (EVBN) – Geschäftsmodell: Kundensegmente

Lokale kleine und mittlere Unternehmen

Im vierten Quartal 2023 betreut Evans Bancorp etwa 2.500 kleine und mittlere Unternehmen im Westen von New York. Gesamtportfolio an gewerblichen Krediten für KMU: 287,4 Millionen US-Dollar.

Geschäftssegment	Anzahl der Kunden	Durchschnittliche Kredithöhe
Einzelhandelsunternehmen	825	$345,000
Professionelle Dienstleistungen	612	$412,500
Herstellung	453	$587,200

Einzelverbraucher im Westen von New York

Das Segment Consumer Banking umfasst 43.750 Privatkontoinhaber. Gesamte persönliche Einlagenbasis: 672,3 Millionen US-Dollar.

• Persönliche Girokonten: 28.600
• Persönliche Sparkonten: 15.150
• Durchschnittlicher Kontostand eines Verbrauchers: 15.400 $

Gewerbliche Immobilieninvestoren

Gewerbliches Immobilienkreditportfolio: 215,6 Millionen US-Dollar, das 186 aktive Investorenkunden abdeckt.

Immobilientyp	Anzahl der Investoren	Gesamtinvestitionswert
Wohn-Mehrfamilienhaus	72	89,4 Millionen US-Dollar
Gewerbeimmobilien	62	103,2 Millionen US-Dollar
Gemischt genutzte Immobilien	52	63,0 Millionen US-Dollar

Vermögende Privatpersonen

Das Segment Vermögensverwaltung betreut 1.250 vermögende Kunden. Gesamtes verwaltetes Vermögen: 524,7 Millionen US-Dollar.

• Durchschnittlicher Wert des Kundenportfolios: 419.760 USD
• Anlageprodukte: Vermögensverwaltung, Altersvorsorge, Treuhanddienstleistungen

Lokale kommunale und staatliche Stellen

Kommunales Bankportfolio: 92,5 Millionen US-Dollar, betreut 37 lokale Regierungskunden.

Regierungstyp	Anzahl der Kunden	Gesamtbankdienstleistungen
Bezirksregierungen	12	38,6 Millionen US-Dollar
Stadtgemeinden	15	31,2 Millionen US-Dollar
Sonderbezirke	10	22,7 Millionen US-Dollar

Evans Bancorp, Inc. (EVBN) – Geschäftsmodell: Kostenstruktur

Gehälter und Leistungen der Mitarbeiter

Zum Jahresbericht 2022 meldete Evans Bancorp, Inc. Personalaufwendungen in Höhe von insgesamt 26,4 Millionen US-Dollar. Die Vergütungsaufschlüsselung umfasst:

Ausgabenkategorie	Betrag ($)
Grundgehälter	18,200,000
Krankenversicherung	3,600,000
Altersvorsorgeleistungen	2,800,000
Leistungsprämien	1,800,000

Betriebs- und Wartungskosten der Zweigstelle

Zu den jährlichen branchenbezogenen Kosten für Evans Bancorp, Inc. gehören:

• Miete und Einrichtungen: 4.500.000 $
• Nebenkosten: 750.000 $
• Wartung und Reparaturen: 1.200.000 $
• Sachversicherung: 350.000 $

Investitionen in Technologie und digitale Infrastruktur

Technologieausgaben für das Geschäftsjahr 2022:

Technologie-Investitionsbereich	Betrag ($)
IT-Infrastruktur	3,100,000
Cybersicherheit	1,500,000
Digitale Banking-Plattformen	2,300,000
Softwarelizenzierung	800,000

Kosten für die Einhaltung gesetzlicher Vorschriften und Berichterstattung

Einzelheiten zu den Compliance-Ausgaben:

• Rechts- und Compliance-Mitarbeiter: 2.700.000 US-Dollar
• Externe Prüfungsgebühren: 450.000 US-Dollar
• Regulatorische Meldesysteme: 600.000 US-Dollar
• Compliance-Schulung: 250.000 US-Dollar

Aufwendungen für Marketing und Kundenakquise

Aufschlüsselung des Marketingbudgets für 2022:

Marketingkanal	Betrag ($)
Digitales Marketing	1,200,000
Traditionelle Medienwerbung	800,000
Sponsoring von Gemeinschaftsveranstaltungen	350,000
Kampagnen zur Kundengewinnung	650,000

Evans Bancorp, Inc. (EVBN) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Krediten und Hypotheken

Für das Geschäftsjahr 2023 berichtete Evans Bancorp 52,4 Millionen US-Dollar an den gesamten Zinserträgen. Kreditzinsen gezielt generiert 47,8 Millionen US-Dollar an Einnahmen.

Kreditkategorie	Zinserträge ($)
Gewerbliche Immobilienkredite	24,300,000
Hypothekendarlehen für Wohnimmobilien	15,600,000
Verbraucherkredite	7,900,000

Kostenpflichtige Dienste

Die Gebühreneinnahmen für Evans Bancorp beliefen sich auf insgesamt 12,6 Millionen US-Dollar im Jahr 2023.

• Kontoführungsgebühren: 3,2 Millionen US-Dollar
• Transaktionsgebühren: 4,5 Millionen US-Dollar
• Überziehungsgebühren: 2,9 Millionen US-Dollar
• Sonstige Servicegebühren: 2 Millionen US-Dollar

Gebühren für Vermögensverwaltung und Anlageberatung

Wertpapierdienstleistungen generiert 5,7 Millionen US-Dollar im Jahresumsatz.

Servicetyp	Umsatz ($)
Finanzplanung	2,300,000
Portfoliomanagement	2,100,000
Anlageberatung	1,300,000

Interbankenentgelte aus Bankgeschäften

Interchange-Umsatz erreicht 3,4 Millionen US-Dollar im Jahr 2023.

Erträge aus kommerziellen und privaten Bankprodukten

Die Gesamterträge aus kommerziellen und privaten Bankprodukten betrugen 22,1 Millionen US-Dollar.

Produktkategorie	Umsatz ($)
Kommerzielle Bankprodukte	14,700,000
Consumer-Banking-Produkte	7,400,000

Evans Bancorp, Inc. (EVBN) - Canvas Business Model: Value Propositions

You're looking at the core offerings that Evans Bancorp, Inc., now integrated into NBT Bancorp Inc. following the May 2, 2025, merger, brings to its customers in Western New York. This value centers on deep local ties and a comprehensive financial toolkit.

The proposition is community-focused, relationship-driven banking tailored for local businesses. Evans Bank has served the Buffalo-Niagara region since 1920, and the leadership team remains composed of locally experienced executives and directors, helping foster long-term client relationships. This local commitment is now part of an expanded footprint covering the Buffalo and Rochester markets.

You get full-service financial solutions here; it's not just basic checking. The offering spans core banking, robust lending capabilities, and wealth management services. Post-merger, noninterest income streams show this breadth, with wealth management fees up 5.0% and insurance revenues up 6.5% year-over-year in the second quarter of 2025.

For commercial clients, the value is local decision-making and personalized service, which helps speed things up. The bank provides commercial real estate financing, equipment loans, and lines of credit. New origination yields in the commercial segment were strong at 6.76% in the second quarter of 2025.

Competitive deposit products are a key attraction for both individuals and small- to mid-sized businesses. The portfolio includes checking and savings accounts, certificates of deposit, and money market accounts. As of the second quarter of 2025, total deposits reached $13.52 billion, a 19.9% increase from the second quarter of 2024. Noninterest-bearing demand deposits make up 29% of the total funding base, and the cost of total deposits was 1.51% in that quarter.

Expertise in commercial real estate (CRE) and construction lending is a major differentiator. This focus is evident in the loan book composition following the acquisition. The bank maintains a strong concentration in this area.

Here's a quick look at the loan portfolio mix as of the second quarter of 2025, showing where that lending expertise lands:

Loan Category	Balance ($ Millions)	Percentage of Total Loans
Commercial Loans (Total)	$6,490	56%
Non-Owner Occupied CRE	$3,810	33% of Total Loans
Consumer Loans (Total)	$5,130	44%
Residential Real Estate	N/A	22% of Total Loans

The bank continues to offer digital and mobile banking platforms for account management, bill pay, and remote deposit capture. You'll find the service is built on a foundation that has been operating since 1920, so they definitely know the local market.

The value proposition is supported by solid balance sheet metrics from the recent combination:

• Total Assets: $2.22 billion added via the merger.
• Net Interest Margin (NIM): Expanded to 3.59% in Q2 2025.
• Loan Yields: Improved to 5.77% in Q2 2025.
• Tier 1 Capital to Average Assets Ratio (Pre-Merger EVBN): 10.37%.

Finance: draft the pro-forma loan pipeline analysis for Q3 2025 by Monday.

Evans Bancorp, Inc. (EVBN) - Canvas Business Model: Customer Relationships

You're looking at the customer relationships for Evans Bancorp, Inc. as of late 2025, which means we are looking at the integrated relationship strategy following the merger with NBT Bancorp, completed on May 2, 2025. The core of the relationship strategy now centers on maintaining the local focus Evans was known for while scaling under the NBT umbrella.

The transition brought over 40,000 customers and approximately 200 employees from Evans Bank into the NBT family. Continuity in local service is emphasized by the retention of key Evans executives in leadership roles for the Western New York region, such as Ken Pawlak as President of the Western Region of New York and Buffalo Regional President.

The high-touch service model is supported by the physical footprint, though now expanded and integrated:

• The combined entity operates 175 branches across a seven-state footprint.
• The legacy Evans footprint included 18 banking offices across Western New York and the Finger Lakes Region.
• Former Evans executives are in place to support continuity in leadership for the Western Region of New York.

For commercial and wealth clients, the relationship focus remains paramount, leveraging the expertise brought over from Evans. While specific numbers for dedicated relationship managers are not public for the combined entity, the wealth management segment shows growth:

Metric	Data Point	Context/Date
Wealth Management Fees Growth (YoY)	5.0%	NBT Q2 2025
Insurance Revenues Growth (YoY)	6.5%	NBT Q2 2025
Noninterest Income Contribution to Total Revenue	27%	NBT Q2 2025

The commitment to community is a long-standing element, which was recognized prior to the merger. This focus is critical for maintaining trust, especially with established, perhaps older, customer segments:

• The legacy Evans Bank received an "Outstanding" rating from the FDIC for its community reinvestment initiatives in 2022.
• Community service opportunities generally focus on financial education, serving lower income communities, and volunteerism.

For automated, self-service, the strategy aligns with broader industry trends, as digital adoption is now the norm. While specific EVBN/NBT digital adoption rates for late 2025 aren't available, the general market context is clear:

Here's the quick math on general U.S. digital adoption trends for 2025:

• 89% of all U.S. banking customers use online banking.
• A significant majority of consumers (77%) prefer to manage accounts via a mobile app or computer.
• 96% of customers rate their mobile and online banking experience as "excellent," "very good" or "good."

Still, 45% of customers who do not have an online bank account cite a preference for branch access. Finance: draft a comparison of pre-merger EVBN digital usage versus NBT's Q3 2025 digital penetration by end of month.

Evans Bancorp, Inc. (EVBN) - Canvas Business Model: Channels

You're looking at how Evans Bancorp, Inc. (EVBN), now integrated into NBT Bancorp following the May 2025 acquisition, reached its customers before the final transition. The channel strategy was always a blend of local presence and necessary digital tools. Honestly, for a community bank, the physical footprint was the bedrock of trust.

The physical network, which formed the core of the EVBN channel strategy, centered on its established footprint in Western New York. As of late 2022, before the final merger steps, Evans Bank, N.A. maintained a network of 18 full-service banking offices across Erie, Niagara, Monroe, and Chautauqua Counties, NY. This physical presence is crucial for high-touch services like commercial lending and wealth management, which rely on face-to-face interaction.

The digital channels, while growing, supported the physical locations. By late 2025, the general market trend shows that a significant majority of consumers rely on digital access. Here's how the market preference stacks up, which reflects the environment EVBN's digital platforms operated in:

Channel Type	Consumer Preference (Late 2025 Market Data)	Frequency of Use (Late 2025 Market Data)
Mobile App	42% prefer as go-to method	34% use daily
Online Banking (Website)	36% prefer as go-to method	36% log in at least once per week
Physical Branch Visit	18% favor in person	Only 2% visit daily
Telephone Banking	4% prefer calling a representative	3% call daily

The human element, represented by loan officers and wealth management advisors, is a key channel for complex products. While specific employee counts for EVBN's advisory staff post-merger aren't public, we can look at the scale of the combined entity for context. NBT Bancorp reported revenue of $186 million for Q3 2025, with a reported Revenue Per Employee of $257,180 for the combined operations. This suggests a substantial team supporting these advisory and commercial relationship channels.

The remaining channels supported both digital and physical outreach:

• ATMs and telephone banking services provided essential 24/7 access for transactional needs, supplementing the mobile app for quick tasks.
• Direct mail and local advertising focused specifically on the Buffalo-Niagara region, reinforcing the community bank brand where the 18 physical locations operated. This local marketing spend was defintely targeted to drive traffic to both the branches and the digital platforms.

The scale of the human capital channel can be seen in the employee base, which for the former EVBN was reported at 266 full-time employees prior to the final integration stages. This group of employees is the primary delivery mechanism for commercial loan origination and wealth management advice.

Evans Bancorp, Inc. (EVBN) - Canvas Business Model: Customer Segments

You're looking at the customer base for Evans Bancorp, Inc. right before its acquisition by NBT Bancorp Inc. in May 2025. This analysis uses the last solid figures available from the end of 2024 and mid-2024, which defined the customer structure leading into that transaction.

Evans Bancorp, Inc. operated as a financial holding company for Evans Bank, N.A., focusing its entire business segment across Western New York and the Finger Lakes Region. The customer base was intentionally localized, supporting community growth through tailored financial products.

The primary customer groups Evans Bancorp served included:

• Small to mid-sized businesses (SMBs) in Western New York.
• Commercial real estate investors and developers.
• Retail consumers and households in the local service area.
• High-net-worth individuals utilizing wealth management services.
• Municipal and public sector entities for deposit accounts.

The bank's structure supported these segments through a network of 18 branches in the Buffalo and Rochester markets as of June 30, 2024. Total assets for Evans Bancorp, Inc. stood at $2.26 billion at that same date. The focus on local commercial activity is evident in the loan portfolio's composition and growth initiatives.

Here's a breakdown of the financial scale related to these segments, based on year-end 2024 figures:

Customer Segment Focus	Key Financial Metric	Value/Growth Rate	Date/Context
Commercial Business (SMBs & CRE)	Total Loans Growth (Year-over-Year)	$63 million (4%)	Q4 2024
Commercial Business (SMBs)	Commercial & Industrial (C&I) Portfolio Growth	4.1%	2023 (Focus for 2024/2025)
Retail Consumers & Households	Total Deposits Increase (Year-over-Year)	$148 million (9%)	Q4 2024
Retail Consumers & Households	Total Deposits (Absolute Value)	$1.90 billion	September 30, 2024
High-Net-Worth Individuals	Assets Under Management (AUM) Growth	9%	Over 2022 (Latest reported growth rate)
Overall Entity Size	Total Assets	$2.26 billion	June 30, 2024

The commitment to the SMB segment was reinforced by hiring a 30-year Rochester Commercial Banking veteran to lead the Commercial and Industrial (C&I) team, aiming to establish a stronger presence in the Rochester market. This shows a clear resource allocation toward that customer group.

For the high-net-worth individuals, the Wealth Management program showed traction, having increased its Assets Under Management by 9% over 2022. This segment also utilized trust and fiduciary services offered by Evans Bancorp, Inc.

Retail consumers and households were served through a product suite that included new savings products, referred to as the "Orange" consumer product suite. The bank maintained a strong deposit base, which grew by 11% ($182 million) from December 31, 2023, to September 30, 2024, indicating solid retail and household stickiness in the local service area.

Municipal and public sector entities were served primarily through deposit accounts, as noted in their historical full-service community bank model. While specific deposit figures for this segment aren't broken out, their inclusion in the general deposit growth of $148 million in Q4 2024 reflects their ongoing role.

Commercial real estate investors and developers were targeted with commercial real estate financing offerings. The overall loan growth of 4% year-over-year as of Q4 2024 included this activity, though growth was noted as muted by higher rates and stressed project economics.

The entire customer segment structure was valued at an aggregate transaction value of approximately $236 million when NBT Bancorp Inc. agreed to acquire Evans Bancorp, Inc. in September 2024, with the deal closing on May 2, 2025. That valuation reflects the market's view of the combined customer relationships and asset base.

Evans Bancorp, Inc. (EVBN) - Canvas Business Model: Cost Structure

You're looking at the cost structure for Evans Bancorp, Inc. as the company moved through its final year as an independent entity, right before the expected merger close in mid-2025. For a bank, the cost structure is heavily weighted toward the cost of funds and personnel. Here are the hard numbers from the full-year 2024 financial reports, which represent the cost base leading into the acquisition by NBT Bancorp Inc.

The most significant cost component is the interest paid to depositors, reflecting the competitive rate environment throughout 2024. This is the price of money for a bank. Following that, personnel costs are a major fixed outlay.

Cost Category	Amount (Full Year 2024)	Source Context
Interest Expense on Deposits	$42.78 million	Directly reported interest paid on deposits.
Salaries and Employee Benefits	$29.65 million	Largest component of non-interest expenses.
Total Non-Interest Expense	$53.4 million	Total non-interest expense for the full year 2024.
Provision for Credit Losses	$2.24 million	Reflected reserve taken for a non-performing loan and loan growth.
Merger-Related Expenses (Q4 2024 Only)	$1.1 million	Specific expense recognized in the fourth quarter of 2024 related to the NBT merger agreement.

The operational footprint contributes significantly to the non-interest expense base. You have to fund the physical presence and the digital backbone that supports all the lending and deposit-taking activities.

• Operating expenses cover the cost of maintaining the 18 branch network across the Buffalo and Rochester markets.
• A substantial portion of non-interest expense is dedicated to the technology infrastructure required for modern banking operations, security, and compliance.
• Full-year 2024 non-interest expense totaled $53.422 million, a decrease of $6.0 million from the prior year, largely due to the sale of the insurance agency.

The provision for credit losses is a variable cost, directly tied to the perceived risk in the loan portfolio. For the full year 2024, this cost was set at $2.24 million. That compares to a negligible provision in 2023, showing a shift in reserving strategy or economic outlook for the year. Honestly, for a bank, this line item is always one you watch closely.

Finally, the merger process itself introduced specific, non-recurring costs. You saw $1.1 million in merger-related expenses hit the fourth quarter of 2024 alone, which was part of the overall non-interest expense increase that quarter. The total non-interest expense for Q4 2024 was $53.4 million, up $0.8 million sequentially, which included those merger costs.

Finance: draft 13-week cash view by Friday.

Evans Bancorp, Inc. (EVBN) - Canvas Business Model: Revenue Streams

You're looking at how Evans Bancorp, Inc. (EVBN) actually brings in the money, especially after that big insurance agency sale in late 2023. Honestly, for a community bank, the revenue streams are pretty standard, but the numbers tell a clear story about the shift away from non-recurring items toward core banking operations as of the end of 2024.

The primary engine remains the spread between what Evans Bancorp earns on its assets and what it pays for its liabilities. For the full year 2024, Net Interest Income (NII) from loans and investments totaled $58.97 million. This NII was generated while managing a loan portfolio that, by the end of 2024, saw net loans grow to approximately $1.8 billion, though you mentioned the portfolio size being $1.76 billion for context on interest income generation.

The second major component is Non-interest income, which reflects fees for services rendered. For the full year 2024, this was $11.0 million. This figure is significantly lower than the 2023 result of $32.9 million because the prior year included a massive, non-repeatable gain. What this means for you is that the core fee-based revenue is what you need to focus on now.

Here's a quick breakdown of the key revenue drivers based on the 2024 performance:

• Net Interest Income (NII): $58.97 million for the full year 2024.
• Non-Interest Income (Total Fees): $11.0 million for the full year 2024.
• Loan Portfolio Size: Net loans stood at approximately $1.8 billion at year-end 2024.

When you dig into the non-interest income sources, you see the ongoing, relationship-based revenue streams that Evans Bancorp relies on:

Revenue Source Category	2024 Financial Data (USD)	Context/Notes
Service Charges and Fees (Total Non-Interest Income)	$11.0 million	Reflects core banking fees, down from $32.9 million in 2023 due to the insurance agency sale.
Wealth Management and Trust Service Fees	Not explicitly itemized separately	These services are offered, including investment advisory and estate planning.
Gains on Sale of Loans	Not explicitly itemized as a significant recurring line item	The major non-recurring gain in 2023 was from the sale of The Evans Agency ($20.2 million pretax gain), not loan sales.

To be fair, the wealth management and trust services are definitely part of the model, providing fiduciary services and helping clients with estate planning. While the specific dollar amount for wealth management and trust service fees wasn't cleanly separated in the full-year 2024 summary, you know those relationship-based fees are embedded within that $11.0 million non-interest income bucket, alongside other service charges. Also, don't confuse the large 2023 gain from the insurance agency sale with gains on sale of loans; that agency sale was a one-time event that heavily skewed the prior year's non-interest income.

Finance: draft 13-week cash view by Friday.