US Foods Holding Corp. (USFD): Modelo de negócios Canvas [Jan-2025 Atualizado]

No mundo dinâmico da distribuição de serviços de alimentos, a US Foods Holding Corp. (USFD) permanece como uma potência culinária, orquestrando uma complexa sinfonia de excelência na cadeia de suprimentos que alimenta os restaurantes, hospitais, escolas e locais de hospitalidade da América. Ao elaborar meticulosamente um modelo de negócios que integra perfeitamente a tecnologia, a logística e as soluções centradas no cliente, o USFD transforma o cenário tradicional de serviço de alimentos em um ecossistema altamente eficiente e inovador que oferece mais do que apenas ingredientes-ele fornece suporte operacional abrangente que empowers negócios em diversos setores prosperar em um mercado cada vez mais competitivo.

US Foods Holding Corp. (USFD) - Modelo de negócios: Parcerias -chave

Distribuidores de suprimentos de restaurantes e fabricantes de alimentos

A US Foods mantém parcerias estratégicas com mais de 350.000 restaurantes e operadores de serviços de alimentação nos Estados Unidos. As principais parcerias do fabricante incluem:

Categoria de parceiro	Número de parceiros	Valor anual de compras
Principais fabricantes de alimentos	1,200+	US $ 12,4 bilhões
Produtores regionais de alimentos	3,500+	US $ 2,7 bilhões

Provedores de logística e transporte de terceiros

A US Foods aproveita extensas parcerias logísticas para garantir uma distribuição eficiente:

• Parcerias nacionais de frota de caminhões: 15 provedores de transporte primário
• Centros de distribuição total: 70 em todo o país
• Gastos anuais de transporte: US $ 1,1 bilhão

Parceiros de tecnologia e solução de software

Parceiro de tecnologia	Foco em parceria	Ano de implementação
Oráculo	Planejamento de recursos corporativos	2019
SEIVA	Gestão da cadeia de abastecimento	2020
Microsoft	Serviços de computação em nuvem	2021

Fornecedores de produção agrícola e de alimentos

A US Foods mantém parcerias agrícolas robustas:

• Fornecedores agrícolas domésticos: 2.800+
• Parceiros internacionais de fornecimento de alimentos: 42 países
• Compras agrícolas anuais: US $ 8,6 bilhões

Fornecedores de equipamentos de serviço nacional e regional e nacional

Categoria de equipamento	Número de parceiros do fornecedor	Vendas anuais de equipamentos
Equipamento de cozinha comercial	250+	US $ 475 milhões
Restaurante Smallwares	180+	US $ 210 milhões

US Foods Holding Corp. (USFD) - Modelo de negócios: Atividades -chave

Fornecimento de produtos alimentares e compras

A US Foods Fontes aproximadamente 350.000 alimentos diferentes e produtos relacionados de mais de 5.000 fornecedores em todo o país. O volume anual de compras atinge US $ 29,4 bilhões em 2023.

Categoria de compras	Gasto anual	Gama de produtos
Produtos proteicos	US $ 8,7 bilhões	Carne, frutos do mar, aves
Produzir	US $ 3,2 bilhões	Frutas frescas, vegetais
Produtos lácteos	US $ 2,9 bilhões	Leite, queijo, ovos

Gerenciamento de distribuição e logística em todo o país

A US Foods opera 71 centros de distribuição em 48 estados, cobrindo 99,5% dos Estados Unidos continentais. A frota inclui 6.200 caminhões de entrega.

• Rotas de entrega diária: 10.000+
• Miles de entrega anual: 275 milhões de milhas
• Volume médio de pedidos diários: 75.000 pedidos

Gerenciamento de relacionamento com o cliente

A US Foods atende a 250.000 clientes ativos de restaurantes e hospitalidade, com uma força de vendas dedicada de 6.500 profissionais de vendas.

Segmento de clientes	Número de clientes	Gasto médio anual
Restaurantes	180,000	$250,000
Hospitais	25,000	$150,000
Instituições educacionais	30,000	$100,000

Desenvolvimento de produtos e inovação culinária

Investimento anual de P&D de US $ 45 milhões, resultando em 1.200 introduções de novos produtos anualmente.

• Centros de Inovação: 3 locais
• Especialistas culinários: 75 chefs profissionais
• Taxa de sucesso do novo produto: 68%

Otimização da cadeia de suprimentos e integração de tecnologia

Investimento tecnológico de US $ 180 milhões em 2023 para tecnologias de transformação e cadeia de suprimentos digitais.

Área de tecnologia	Investimento	Foco principal
Plataforma de pedido digital	US $ 55 milhões	Pedidos móveis e web
Gerenciamento de inventário	US $ 65 milhões	AI e análise preditiva
Otimização de logística	US $ 60 milhões	Software de planejamento de rota

US Foods Holding Corp. (USFD) - Modelo de negócios: Recursos -chave

Extensa rede de distribuição

A US Foods opera uma rede de distribuição nacional com 70 centros de distribuição de serviços de alimentos nos Estados Unidos, cobrindo aproximadamente 98% do mercado de serviços de alimentos dos EUA.

Métricas de rede de distribuição	Quantidade
Centros de distribuição total	70
Cobertura de mercado	98%
Caminhões de entrega anuais	5,500

Infraestrutura avançada de armazém e transporte

A empresa mantém uma infraestrutura logística sofisticada com investimentos tecnológicos significativos.

• Espaço total do armazém: 21,5 milhões de pés quadrados
• Rotas de entrega diária média: 11.000
• Gastos anuais de transporte: US $ 1,2 bilhão

Portfólio de produtos diversificados

Categoria de produto	Número de SKUs
Ofertas totais de produtos	350,000+
Marcas proprietárias	4,500
Marcas nacionais	1,200

Plataformas tecnológicas

Os recursos digitais incluem:

• Plataforma avançada de comércio eletrônico
• Sistemas de gerenciamento de inventário em tempo real
• Aplicativos para pedidos móveis

Recursos Humanos

Métricas da força de trabalho	Quantidade
Total de funcionários	28,000+
Membros da equipe de vendas	6,500
Posse média dos funcionários	7,5 anos

US Foods Holding Corp. (USFD) - Modelo de negócios: proposições de valor

Soluções abrangentes de fornecimento de alimentos e restaurantes

A US Foods atende a aproximadamente 300.000 clientes de restaurantes e serviços de alimentos nos Estados Unidos. A empresa distribui mais de 350.000 alimentos diferentes e produtos relacionados.

Categoria de produto	Volume anual
Total de produtos alimentícios	350,000+
Base de clientes	300,000
Receita anual (2022)	US $ 28,8 bilhões

Ampla gama de produtos alimentares de alta qualidade

A US Foods oferece diversas categorias de produtos, incluindo:

• Proteínas frescas e congeladas
• Produzir
• Produtos lácteos
• Ingredientes especiais
• Soluções alimentares preparadas

Serviços de entrega eficientes e confiáveis

A empresa opera 70 centros de distribuição em todo o país, permitindo a entrega rápida de produtos.

Infraestrutura de entrega	Quantidade
Centros de distribuição	70
Caminhões de entrega	5,500+
Rotas de entrega diária	12,000+

Opções de compras personalizadas para restaurantes

A US Foods oferece soluções de compras especializadas por meio de plataformas como a US Foods Serv®, que fornece estratégias de fornecimento personalizado para diferentes segmentos de restaurantes.

Gerenciamento de cadeia de suprimentos econômico

A empresa mantém a eficiência operacional com:

• Tecnologia de logística avançada
• Parcerias de fornecedores estratégicos
• Recursos de compra em massa

Métrica da cadeia de suprimentos	Desempenho
Taxa de rotatividade de inventário	10.2x
Margem operacional	4.2%
Eficiência da cadeia de suprimentos	92,5% de otimização

US Foods Holding Corp. (USFD) - Modelo de negócios: Relacionamentos do cliente

Gerenciamento de conta dedicado

A US Foods oferece Gerenciamento de contas especializado Para diferentes segmentos de clientes:

Segmento de clientes	Abordagem de gerenciamento de contas	Gerentes dedicados anuais
Restaurantes	Representantes de vendas personalizados	1.200 gerentes de conta dedicados
Hospitais	Consultores especializados em serviços de saúde	350 gerentes focados na saúde
Instituições educacionais	K-12 e especialistas em ensino superior	250 gerentes de segmento educacional

Plataformas de pedidos digitais

A US Foods oferece soluções abrangentes de pedidos digitais:

• Plataforma online: alimentos dos EUA online
• Aplicativo móvel: Aplicativo móvel da loja de alimentos nos EUA
• Volume anual de ordem digital: US $ 12,3 bilhões
• Porcentagem de clientes usando plataformas digitais: 68%

Suporte ao cliente e assistência técnica

Canal de suporte	Tempo médio de resposta	Volume de suporte anual
Suporte telefônico	12 minutos	1,2 milhão de interações com os clientes
Suporte por e -mail	4 horas	850.000 consultas por e -mail
Bate -papo ao vivo	7 minutos	500.000 sessões de bate -papo

Recomendações de produtos personalizados

A US Foods utiliza estratégias de recomendação orientadas a dados:

• Algoritmos de aprendizado de máquina para sugestões de produtos
• Catálogos de produtos personalizados por segmento de cliente
• Recomendações personalizadas anuais: 3,5 milhões
• Taxa de conversão de recomendações: 22%

Mecanismos regulares de envolvimento e feedback do cliente

Método de engajamento	Freqüência	Participação anual
Pesquisas de satisfação do cliente	Trimestral	45.000 respostas
Conselhos de consultoria de clientes	Bi-semestralmente	250 clientes participantes
Webinars da indústria	Mensal	15.000 participantes

US Foods Holding Corp. (USFD) - Modelo de negócios: canais

Representantes de vendas diretas

A partir de 2024, a US Foods emprega aproximadamente 7.500 representantes de vendas diretas nos Estados Unidos. Esses representantes servem territórios geográficos específicos e segmentos de clientes.

Categoria representativa de vendas	Número de representantes	Vendas anuais médias por representante
Segmento de restaurante	4,200	US $ 3,2 milhões
Segmento de hospitalidade	1,800	US $ 2,7 milhões
Segmento de saúde	1,500	US $ 2,5 milhões

Plataforma de pedidos on -line

A plataforma digital da US Foods, Chef'store, processa aproximadamente 65% do total de pedidos de clientes em 2024.

• Usuários digitais ativos mensais: 78.500
• Valor médio do pedido através da plataforma online: $ 1.450
• Volume da transação da plataforma digital: US $ 4,3 bilhões anualmente

Aplicativo móvel

O aplicativo móvel da US Foods, lançado em 2019, foi baixado 142.000 vezes com uma classificação de usuário 4.2/5.

Métrica de aplicativo	2024 Estatísticas
Downloads totais	142,000
Usuários ativos mensais	38,500
Frequência média de pedidos	2,3 vezes por mês

Centros de distribuição regional

A US Foods opera 70 centros de distribuição em 48 estados, cobrindo 94% do mercado de serviços de alimentação dos EUA.

Região	Número de centros de distribuição	Remessas diárias médias
Nordeste	12	3,200
Centro -Oeste	18	4,500
Sul	22	5,100
Oeste	18	3,800

Feiras e eventos da indústria

A US Foods participa de 47 eventos do setor anualmente, atingindo aproximadamente 22.000 clientes em potencial.

• ASSOCIAÇÃO NACIONAL DE RESTAURANTOS ATRADECIMENTO: 12.000 clientes
• Conferências regionais de serviço de alimentos: 35 eventos
• Geração média de leads por evento: 280 clientes em potencial

US Foods Holding Corp. (USFD) - Modelo de negócios: segmentos de clientes

Restaurantes independentes

A US Foods atende a aproximadamente 250.000 clientes independentes de restaurantes nos Estados Unidos.

Características do segmento de clientes	Tamanho de mercado
Restaurantes independentes pequenos e médios	Representa 37% da base total de clientes da US Foods
Volume médio de compra anual	US $ 85.000 a US $ 250.000 por restaurante

Restaurantes em cadeia

A US Foods suporta várias redes de restaurantes nacionais e regionais.

Categorias de restaurantes em cadeia	Porcentagem de base de clientes
Restaurantes de serviço rápido (QSR)	22% do total de segmentos de clientes
Correntes de jantar casuais	18% do total de segmentos de clientes

Estabelecimentos de hospitalidade

A US Foods serve vários segmentos de hospitalidade com distribuição especializada de alimentos.

• Hotéis
• Resorts
• Cassinos
• Centros de conferência

Segmento de hospitalidade	Contribuição anual da receita
Base total de clientes de hospitalidade	Aproximadamente 15% da receita dos alimentos dos EUA

Serviços de alimentação em saúde

A US Foods fornece distribuição de alimentos para as instalações de saúde em todo o país.

Tipo de cliente da saúde	Penetração de mercado
Hospitais	12% do total de segmentos de clientes
Instalações de cuidados de longo prazo	7% do total de segmentos de clientes

Serviços para refeições da Instituição Educacional

A US Foods suporta vários programas de refeições educacionais.

• Escolas K-12
• Faculdades
• Universidades

Segmento educacional	Porcentagem do cliente
Total de instituições educacionais	6% da base de clientes da US Foods

US Foods Holding Corp. (USFD) - Modelo de negócios: estrutura de custos

Despesas de compras de inventário

No ano fiscal de 2022, a US Foods reportou o custo total das vendas em US $ 28,8 bilhões. A aquisição de produtos alimentares representou aproximadamente 75-80% do total de despesas operacionais.

Categoria de despesa	Custo anual	Porcentagem do total de despesas
Compras de produtos alimentares	US $ 21,6 bilhões	75%
Materiais de embalagem	US $ 1,44 bilhão	5%
Gerenciamento de inventário	US $ 860 milhões	3%

Custos de transporte e logística

As despesas de transporte para alimentos americanas em 2022 totalizaram US $ 2,1 bilhões, representando aproximadamente 7,3% do total de custos operacionais.

• Manutenção da frota: US $ 450 milhões
• Despesas de combustível: US $ 380 milhões
• Operações do Centro de Distribuição: US $ 670 milhões
• Logística de terceiros: US $ 600 milhões

Investimentos de tecnologia e infraestrutura

A US Foods investiu US $ 285 milhões em tecnologia e infraestrutura digital no ano fiscal de 2022.

Área de investimento em tecnologia	Despesas anuais
Software corporativo	US $ 95 milhões
Desenvolvimento da plataforma digital	US $ 75 milhões
Segurança cibernética	US $ 45 milhões
Infraestrutura de TI	US $ 70 milhões

Despesas de trabalho e pessoal

Os custos totais de mão -de -obra para alimentos americanos em 2022 foram de US $ 3,2 bilhões, representando aproximadamente 11% do total de despesas operacionais.

• Pessoal do armazém: US $ 1,1 bilhão
• Equipe de vendas e marketing: US $ 780 milhões
• Pessoal Administrativo: US $ 620 milhões
• Força de trabalho de distribuição: US $ 700 milhões

Despesas de marketing e vendas

A US Foods alocou US $ 540 milhões para atividades de marketing e vendas no ano fiscal de 2022.

Categoria de despesa de marketing	Orçamento anual
Marketing digital	US $ 180 milhões
Suporte à equipe de vendas	US $ 220 milhões
Promoção da marca	US $ 140 milhões

US Foods Holding Corp. (USFD) - Modelo de negócios: fluxos de receita

Vendas de produtos para clientes de serviços alimentares

No ano fiscal de 2022, a US Foods registrou vendas líquidas totais de US $ 28,7 bilhões. A empresa atende a aproximadamente 250.000 locais de clientes, incluindo restaurantes, hospitais, escolas e outros operadores de serviço de alimentos.

Segmento de clientes	Porcentagem de receita
Restaurantes	66%
Hospitalidade	12%
Assistência médica	8%
Educação	7%
Outros segmentos	7%

Taxas de serviço de entrega e logística

A US Foods gera receita adicional por meio de seus serviços de entrega abrangentes. A empresa opera uma frota de aproximadamente 5.500 caminhões e completou mais de 200 milhões de quilômetros de entrega em 2022.

Vendas de produtos de marca própria

As marcas de marca própria da empresa geraram aproximadamente US $ 6,2 bilhões em receita em 2022, representando 21,6% do total de vendas líquidas.

Marca de marca própria	Receita anual
Melhor escolha	US $ 1,8 bilhão
Linha do chef	US $ 1,5 bilhão
Outras etiquetas particulares	US $ 2,9 bilhões

Ofertas de serviço de valor agregado

• Serviços de Suporte Culinário
• Consultoria de desenvolvimento de menus
• Soluções de marketing e tecnologia
• Consultoria de eficiência operacional

Equipamento e vendas de suprimentos

A US Foods oferece uma gama abrangente de equipamentos e suprimentos de cozinha. Em 2022, as vendas de equipamentos e suprimentos contribuíram com aproximadamente US $ 1,5 bilhão para a receita total da empresa.

Categoria de equipamento	Vendas anuais
Equipamento de cozinha comercial	US $ 750 milhões
Smallwares e suprimentos	US $ 500 milhões
Suprimentos de restaurantes especiais	US $ 250 milhões

US Foods Holding Corp. (USFD) - Canvas Business Model: Value Propositions

You're looking at the core reasons why US Foods Holding Corp. keeps winning business in the competitive foodservice space as of late 2025. It's not just about moving boxes; it's about integrated solutions.

One-stop-shop for a wide range of food and non-food products

US Foods Holding Corp. provides a comprehensive offering, positioning itself as the single source for many operator needs. This breadth is a key convenience factor for customers managing complex supply chains.

The selection available through the platform includes:

• More than 400,000 items available for operators to find.
• Serving diverse segments including independent and chain restaurants, healthcare, hospitality, governmental, and educational institutions.

Business solutions and consulting to help independent restaurants succeed

The value extends beyond product delivery into operational support. US Foods Holding Corp. focuses on providing business support and technology solutions to help customers operate profitably. This is supported by internal efficiency drives.

Key operational support metrics include:

Initiative	Metric/Target	Data Point
Vendor Management Savings	Year-to-date 2025 achievement	Over $50 million
Inventory Loss Reduction	Estimated savings for full year 2025	Another $35 million
Sales Force Compensation Model	Change starting in 2026	Shift to 100% variable commission

High-quality, exclusive private label products for better margins

The push on proprietary brands is a direct value driver for both US Foods Holding Corp. and its customers, offering higher profitability. These exclusive brands are a structural hedge against food cost inflation, which was around 3.7% in 2025.

The penetration and profitability figures are concrete:

• Private label penetration with key independent customers reached over 53% as of late 2025.
• US Foods Holding Corp.'s own brands are roughly twice as profitable as manufacturer brands.

Digital ordering convenience and business management tools via MOXe

The MOXe platform is central to the modern customer experience, offering an all-in-one application for ordering, tracking, and billing. This digital adoption is high across the customer base.

Digital adoption statistics for Q2 2025:

• 90% of US Foods Holding Corp. customers were using the MOXe e-commerce platform.
• Among independent restaurants, 78% of orders were placed online in Q2 2025.
• The company expects online ordering penetration among independent restaurants to reach 95% within two years.
• An AI-powered search tool on MOXe is generating more complete orders equivalent to roughly 1.3 million additional cases annually.

Reliable, timely delivery through a national network and small-truck service

Reliability is bolstered by network improvements and specialized delivery options like Pronto, which uses smaller trucks for more frequent deliveries in dense areas. The national network is supported by over 70 distribution facilities.

Delivery service performance and targets include:

• The Pronto service is on track to generate about $950 million in sales in 2025.
• Pronto is expected to exceed a $1 billion annual run rate by the end of 2025.
• The long-term sales target for Pronto has been raised to $1.5 billion.
• A rollout of Descartes routing software across the national network improved delivery efficiency by 2.3% compared with last year.

Finance: draft 13-week cash view by Friday.

US Foods Holding Corp. (USFD) - Canvas Business Model: Customer Relationships

You're looking at how US Foods Holding Corp. keeps its massive customer base engaged and growing, which is key since they partner with approximately 250,000 customer locations nationwide. The relationship strategy balances high-touch human interaction with powerful digital self-service tools.

Dedicated sales representatives providing personalized, high-touch service.

While technology drives efficiency, the human element remains central, especially for complex accounts. US Foods Holding Corp. relies on a dedicated sales force, listed at approximately ~4,000 Sales Associates as of the end of fiscal year 2024. The goal is personalized service, but the digital shift is changing the sales rep's role. The MOXe platform has automated routine tasks, reducing the daily workload for the sales team by 30%, allowing them to focus on higher-value consultative selling. This shift supports the long-term goal of becoming the 'undisputed best in the industry' by enhancing service quality.

Self-service digital ordering and account management via MOXe.

Digital adoption is a major growth driver, with the MOXe e-commerce platform being the centerpiece of this relationship strategy. As of the second quarter of fiscal year 2025, 90% of US Foods customers were using MOXe for ordering and account management. For independent restaurants, the penetration rate hit a record 78% in Q2 2025, with the company projecting this will rise to 95% by 2027. Customers leveraging MOXe interact 8x more with US Foods than non-digital customers, and platform adoption has contributed to a 5% increase in overall customer retention since its launch. An AI-powered search tool introduced in 2025 within MOXe is already generating more complete orders, equivalent to roughly 1.3 million additional cases annually.

Here are the key metrics showing the digital relationship strength as of late 2025:

Metric	Value/Rate	Reporting Period/Context
Total Customer Locations	Approximately 250,000	As of FY 2024/2025 reporting
Overall MOXe Customer Penetration	90%	Q2 2025
Independent Restaurant MOXe Penetration	78%	Q2 2025
Customer Interaction Lift (MOXe Users vs. Non-Digital)	8x more	Reported metric
Customer Retention Increase (Since MOXe Launch)	5%	Reported metric
Sales Associates	Approximately ~4,000	As of FY 2024

Promotional pricing and volume discounts for large chain customers.

US Foods Holding Corp. is deliberately refocusing its chain restaurant strategy. While chain sales volume decreased by 4.0% in Q2 2025 and by 2.4% in Q3 2025, management stated this was a design choice to optimize for profit rather than just volume. This suggests a shift in relationship focus for this segment, prioritizing margin expansion over sheer volume growth, which likely involves more stringent or targeted promotional terms for large chains.

Educational resources and culinary support for chefs and operators.

The company embeds support directly into its offerings to help operators run their businesses profitably. This support is delivered through technology and product innovation:

• Menu Profit Pro: Calculates item cost and margin.
• Menu Profit Pro: Keeps recipe costs aligned with menu prices.
• Scoop™ program: Introduces on-trend products multiple times a year.
• Proprietary technology leverages machine learning for operator insights via VITALS.

Long-term, trust-based relationships, especially with independent operators.

The independent restaurant segment is a clear focus for building deep, trust-based relationships, evidenced by consistent growth. Independent restaurant case volume grew 2.7% in Q2 2025 and 3.9% in Q3 2025, marking 16 consecutive quarters of growth in this segment as of Q1 2025. Furthermore, private label penetration has expanded to over 53% with core independent restaurants, which directly contributes to higher margins for both parties. This segment is seen as the most profitable, driving the overall strategy.

Finance: finalize the 2026 budget assumptions for sales force headcount by end of Q4.

US Foods Holding Corp. (USFD) - Canvas Business Model: Channels

The Channels block for US Foods Holding Corp. details how the company reaches its diverse customer base, which is heavily reliant on a mix of direct sales, physical infrastructure, and digital ordering tools.

Direct engagement is maintained through a dedicated sales force. This team serves approximately 250,000 customer locations across the Continental U.S.. This direct touchpoint is critical for relationship management, especially with independent operators.

Physical distribution relies on a national network. US Foods Holding Corp. operates over 70 distribution facilities nationwide. These facilities are being modernized, with new semi-automated centers opening, such as one near Chicago in June 2025, and another under construction in Austin, Texas.

Digital ordering is a primary channel for transaction placement. The MOXe e-commerce platform is seeing high adoption. As of the second quarter of 2025, 90% of all US Foods Holding Corp. customers were using MOXe. For the independent restaurant segment, which is a key growth area, the platform penetration reached a record 78% in Q2 2025.

Here is a quick summary of the primary channel metrics as of late 2025:

Channel Component	Metric/Scope	Latest Reported Figure
Direct Sales Reach	Customer Locations Served	250,000
Physical Distribution	Distribution Facilities	Over 70
E-commerce Platform (MOXe)	Total Customer Adoption (Q2 2025)	90%
E-commerce Platform (MOXe)	Independent Restaurant Adoption (Q2 2025)	78%
Small-Truck Delivery (Pronto)	Markets Served	44
Small-Truck Delivery (Pronto)	Projected 2025 Sales	Approximately $950 million

The CHEF'STORE cash and carry retail channel provides an alternative for immediate or smaller-quantity needs. While the prompt suggests over 90 stores, projections from early 2024 indicated a network of more than 95 locations across 14 states by the end of 2024. The company is exploring strategic alternatives for this segment.

The Pronto service is a specialized channel using smaller trucks for more frequent deliveries, targeting smaller, independent operators. This service has expanded to 44 markets. US Foods Holding Corp. is on track to generate about $950 million in sales from Pronto in 2025, leading to an increased long-term sales target of $1.5 billion by 2027.

These channels are supported by technology enhancements:

• AI-powered search on MOXe is generating complete orders equivalent to roughly 1.3 million additional cases annually.
• Proprietary routing software has improved delivery efficiency by 2.3% compared to the prior year across the national network.
• An operations quality initiative has cut order errors by 24%.

US Foods Holding Corp. (USFD) - Canvas Business Model: Customer Segments

You're looking at the core of US Foods Holding Corp.'s business-who they sell to. Their customer base is a mix of independent operators and larger institutions, and how each group performs really shapes the overall results. The strategy clearly favors certain segments, which is evident in the volume metrics from the latest reports.

The company serves approximately 250,000 customer locations across the United States, operating as a broadline distributor of food and non-food products. No single customer accounted for more than 2% of total sales, which shows a diversified, though concentrated, customer base where the top 50 customers represented about 47% of net sales as of early 2025.

Here's a look at the volume performance across the key customer groups based on the Third Quarter Fiscal Year 2025 results:

Customer Segment	Case Volume Change (YoY)	Key Metric/Context
Independent Restaurants	Increased 3.9%	Marked 17th consecutive quarter of market share gains in this segment.
Healthcare	Increased 3.9%	Continues to be a target segment with consistent growth.
Hospitality	Increased 2.4%	Showed steady volume growth in Q3 2025.
National and Regional Chain Restaurants	Decreased 2.4%	Volume decline, partly due to strategic exits of lower-margin businesses.
Total Case Volume	Increased 1.1%	Overall volume growth for the quarter.

Independent restaurants are definitely a key growth driver for US Foods Holding Corp. This segment has seen consistent success, extending its streak of market share gains. For instance, in Q2 2025, independent restaurant case volume grew by 2.7%, and this momentum carried into Q3 2025 with a 3.9% increase. The company credits its digital tools, like the MOXe ecommerce platform, for resonating strongly here; in Q2 2025, 78% of orders from independent restaurants were placed online, an all-time high.

Healthcare and hospitality institutions also show consistent strength. In Q2 2025, healthcare volume was up 4.9%, and hospitality grew by 2.4%. This continued into Q3 2025 with healthcare volume up 3.9% and hospitality up 2.4%. The focus on these areas is strategic, as they are considered two of the company's most profitable customer segments.

The National and regional chain restaurants segment presents a different picture. This group saw a volume decline of 4.0% in Q2 2025 and a 2.4% decrease in Q3 2025. Management has indicated this is partly a result of deliberate choices to exit lower-margin business within this category, shifting focus toward profit over pure volume growth.

Beyond these primary drivers, US Foods Holding Corp. also serves other important segments:

• Educational and governmental institutions: These sectors are part of the broad base served by the company's approximately 70 distribution facilities.
• Small-to-midsize foodservice operators: These operators benefit significantly from the company's technology solutions, which help them compete effectively.

Overall digital engagement is high across the base; 90% of US Foods Holding Corp. customers now use the MOXe ecommerce platform as of Q2 2025.

Finance: review the Q4 2025 segment data as soon as it's released to confirm the chain segment trend.

US Foods Holding Corp. (USFD) - Canvas Business Model: Cost Structure

The cost structure for US Foods Holding Corp. is heavily weighted toward procurement and distribution activities, reflecting its core business as a large-scale foodservice distributor.

Cost of goods sold (COGS) represents the largest single component of expense, directly tied to food and product procurement costs. This cost is managed through private label penetration, which expanded to over 53% with core independent restaurants as of late 2025.

Distribution and logistics costs are a significant driver within the overall operating expense base. These costs inherently include expenditures for fuel, fleet maintenance, and the associated labor for delivery personnel.

Labor expenses are substantial, supporting over 30,000 employees as of fiscal year 2025, a figure that remained at 30,000 from 2024 (Source 1, 4, 5). This workforce includes essential drivers and warehouse staff.

Operating expenses are actively managed to achieve operating leverage, meaning revenue growth outpaces the growth in these costs. For instance, in the first quarter of fiscal year 2025, operating expenses were $1.4 billion, representing 14.9% of net sales of $9.4 billion (Source 7). By the second quarter of fiscal year 2025, operating expenses were also $1.4 billion, but as a percentage of higher net sales of $10.1 billion, this figure decreased to 13.9% (Source 9).

Specific cost management initiatives are yielding measurable results. Vendor management savings have already exceeded $50 million year-to-date in 2025, putting US Foods Holding Corp. on track to surpass its 2027 target of $260 million in savings (Source 2).

The following table details key financial metrics from the first half of fiscal year 2025 that illustrate the relationship between sales, procurement costs (COGS), and operating expenses:

Metric (Millions of US $)	Q1 Fiscal Year 2025	Q2 Fiscal Year 2025
Net Sales	9,400	10,100
Gross Profit	1,600	1,800
Cost of Goods Sold (Calculated)	7,800	8,300
Operating Expenses	1,400	1,400
Operating Expenses as % of Net Sales	14.9%	13.9%

The company is focused on productivity improvements to control these costs. These include continued distribution productivity improvement and actions to streamline administrative processes and costs (Source 7, 9). The digital platform MOXe is also a factor, boasting 78% penetration for independent restaurant orders in Q2 2025, which aids in efficiency (Source 2).

Key cost drivers that US Foods Holding Corp. monitors include:

• Food and product procurement costs.
• Distribution costs, including fuel and fleet expenses.
• Labor costs for over 30,000 associates.
• Selling and administrative costs.

US Foods Holding Corp. (USFD) - Canvas Business Model: Revenue Streams

The revenue streams for US Foods Holding Corp. (USFD) are fundamentally anchored in broadline foodservice distribution, a high-volume, low-margin business model that relies on scale and operational efficiency to drive profitability. The core of the business is product sales across a vast catalog of food and non-food items delivered to a diverse customer base, primarily independent restaurants.

The scale of this operation is significant, with Trailing Twelve Months (TTM) revenue reported at $39.115 billion as of Q3 2025, reflecting a 4.80% year-over-year growth rate for the LTM ending that period. The most recent quarterly performance, Q3 2025, saw net sales reach $10.2 billion [cite: 1, 2, 3, 5, 6, 7, 8 from first search, 1 from third search].

The composition of these sales is critical to understanding margin performance. The largest single category driving the top line is the sale of Meats and seafood, which represents 36.35% of the Q3 2025 revenue base. This is followed by the sales of dry, refrigerated, and frozen grocery products, which form the bulk of the remaining food sales.

The revenue mix also includes essential non-food components necessary for foodservice operations. Sales of non-food items, such as equipment, disposables, and supplies, accounted for 8.81% of the Q3 2025 revenue. This category, while smaller in percentage, provides necessary breadth to the customer offering.

A key lever for margin improvement and customer stickiness is the strategic push toward private label penetration. Management has successfully driven private label penetration to over 53% specifically within the core independent restaurant customer segment. This is important because the company's own brands are roughly twice as profitable as manufacturer brands, allowing US Foods Holding Corp. (USFD) to offset food cost inflation and enhance overall profitability.

Here's a breakdown of the key revenue drivers and associated metrics from Q3 2025 performance:

Revenue Stream Component	Financial/Statistical Metric	Context/Detail
Broadline Distribution TTM Revenue	$39.115 billion	As of Q3 2025
Meats and Seafood Sales	36.35%	Largest product category of Q3 2025 revenue
Non-Food Items (Equipment, Disposables, Supplies)	8.81%	Percentage of Q3 2025 revenue
Private Label Penetration	Over 53%	Within core independent restaurants
Q3 2025 Net Sales	$10.2 billion	Reported net sales for the quarter

The focus on specific customer segments directly impacts the revenue quality:

• Independent restaurant case volume growth accelerated to 3.9% in Q3 2025.
• Healthcare segment case volume grew by 3.9%.
• Hospitality segment case volume increased by 2.4%.
• Chain volume was down -2.4% year-over-year, a planned exit from lower margin contracts.

The success in driving higher-margin sales is reflected in profitability metrics:

• Adjusted Gross Profit as a percentage of net sales reached 17.7% in Q3 2025.
• Adjusted EBITDA margin for Q3 2025 was 5.0%, an expansion of 28 basis points year-over-year.

You can see how the mix shift towards private label and independent restaurants is directly translating to better per-case profitability, which is the real goal here.