Die Bank of Nova Scotia (BNS): Business Model Canvas

Tauchen Sie ein in den strategischen Plan der Bank of Nova Scotia (BNS), einem Finanzunternehmen, das sein Geschäftsmodell meisterhaft gestaltet hat, um sich in der komplexen Landschaft des modernen Bankwesens zurechtzufinden. Von innovativen digitalen Plattformen bis hin zu robusten globalen Partnerschaften zeigt BNS, wie sich eine traditionelle Bank in ein dynamisches, kundenorientiertes Finanzinstitut verwandeln kann, das technologische Leistungsfähigkeit nahtlos mit personalisierten Finanzlösungen in verschiedenen Marktsegmenten verbindet.

Die Bank of Nova Scotia (BNS) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Allianzen mit globalen Finanztechnologieunternehmen

Die Bank of Nova Scotia hat Partnerschaften mit den folgenden wichtigen Finanztechnologieunternehmen aufgebaut:

Partner	Partnerschaftsfokus	Gründungsjahr
Visa Inc.	Zahlungsabwicklung und Kreditkartennetzwerke	2018
Mastercard Incorporated	Globale Zahlungsinfrastruktur	2017
Interac-Vereinigung	Kanadische Debit-Netzwerkdienste	2015

Partnerschaften mit kanadischen und internationalen Versicherungsanbietern

BNS unterhält strategische Versicherungspartnerschaften:

• Manulife Financial Corporation
• Sun Life Financial Inc.
• Canada Life Limited
• Intact Financial Corporation

Zusammenarbeit mit Fintech-Startups für Innovationen im digitalen Banking

BNS-Investition in Fintech-Partnerschaften:

Fintech-Startup	Investitionsbetrag	Technologiefokus
Nuvei Corporation	25 Millionen Dollar	Zahlungsabwicklungstechnologien
Clearbanc	15 Millionen Dollar	Digitale Kreditplattformen

Beziehungen zu großen Kreditkartennetzwerken und Zahlungsabwicklern

Zu den BNS-Zahlungsnetzwerkpartnerschaften gehören:

• Globale Zahlungsnetzwerke: Visa, Mastercard, American Express
• Kanadische Zahlungsnetzwerke: Interac, Apple Pay, Google Pay
• Internationale Zahlungsabwickler: PayPal, Quadrat, Streifen

Die Bank of Nova Scotia (BNS) – Geschäftsmodell: Hauptaktivitäten

Kommerzielle und persönliche Bankdienstleistungen

Gesamtvermögen im Geschäftsbankgeschäft: 388 Milliarden CAD, Stand 4. Quartal 2023. Das Privatbankportfolio umfasst 10,3 Millionen kanadische Kunden. Durchschnittlicher Kreditportfoliowert: 272 Milliarden CAD.

Bankdienstleistung	Jährliches Transaktionsvolumen	Marktanteil
Geschäftskredite	124,6 Milliarden CAD	18.3%
Hypothekendarlehen	213,4 Milliarden CAD	15.7%
Persönliche Kreditkarten	8,2 Milliarden CAD	22.1%

Anlage- und Vermögensverwaltung

Gesamtes verwaltetes Vermögen: 453 Milliarden CAD. Verwaltete Anlageprodukte: 127 verschiedene Fonds.

• Vermögensverwaltungskunden: 1,2 Millionen
• Durchschnittlicher Portfoliowert: 375.000 CAD
• Anlageberatungsteam: 2.400 Fachleute

Entwicklung einer digitalen Banking-Plattform

Digitale Banktransaktionen: 2,1 Milliarden jährliche Transaktionen. Mobile-Banking-Nutzer: 4,7 Millionen.

Digitaler Kanal	Monatlich aktive Benutzer	Transaktionsvolumen
Mobile-Banking-App	3,6 Millionen	1,4 Milliarden
Online-Banking	4,2 Millionen	680 Millionen

Risikomanagement und Finanzberatung

Risikomanagementbudget: 172 Mio. CAD. Compliance-Team: 1.100 Fachleute.

• Kreditrisikoüberwachungssysteme
• Mechanismen zur Betrugserkennung
• Verfolgung der Einhaltung gesetzlicher Vorschriften

Internationale Bank- und Handelsfinanzierungsgeschäfte

Internationale Bankpräsenz: 32 Länder. Handelsfinanzierungsvolumen: 87,6 Milliarden CAD.

Region	Anzahl der Filialen	Jährlicher Transaktionswert
Lateinamerika	287	42,3 Milliarden CAD
Karibik	134	22,7 Milliarden CAD
Asien-Pazifik	56	22,6 Milliarden CAD

Die Bank of Nova Scotia (BNS) – Geschäftsmodell: Schlüsselressourcen

Umfangreiches Filialnetz

Ab 2023 betreibt die Bank of Nova Scotia:

Standort	Anzahl der Filialen
Kanada	900
Internationale Märkte	2,500
Totale globale Präsenz	3,400

Digitale Banking-Technologie-Infrastruktur

Details zu Technologieinvestitionen:

• Jährliche Technologieausgaben: 1,2 Milliarden US-Dollar
• Digital-Banking-Plattform: Cloudbasierte Infrastruktur
• Budget für Cybersicherheit: 350 Millionen US-Dollar pro Jahr

Finanzkapital und Liquidität

Finanzkennzahl	Betrag (2023)
Gesamtvermögen	1,04 Billionen US-Dollar
Kernkapitalquote	14.2%
Liquide Mittel	250 Milliarden Dollar

Zusammensetzung der Belegschaft

Personalwesen Profile:

Kategorie	Nummer
Gesamtzahl der Mitarbeiter	92,000
Mitarbeiter mit fortgeschrittenen Finanzabschlüssen	67%
Technologieprofis	15,000

Kundendaten und Analysen

• Gesamtkundenkonten: 25 Millionen
• Investition in Datenanalyse: 275 Millionen US-Dollar pro Jahr
• Modelle für maschinelles Lernen: 140 aktive Vorhersagemodelle

Die Bank of Nova Scotia (BNS) – Geschäftsmodell: Wertversprechen

Umfassende Finanzlösungen für unterschiedliche Kundensegmente

Die Bank of Nova Scotia bietet Finanzlösungen für mehrere Kundensegmente mit den folgenden Schlüsselkennzahlen:

Kundensegment	Gesamtzahl der Kunden	Marktdurchdringung
Persönliches Banking	9,4 Millionen	37.2%
Kommerzielles Banking	375.000 Unternehmen	22.6%
Vermögensverwaltung	2,1 Millionen Investoren	16.8%

Personalisierte Bankerlebnisse

Leistung digitaler Bankkanäle:

• Mobile-Banking-Nutzer: 4,2 Millionen
• Online-Banking-Transaktionen: 1,3 Milliarden jährlich
• Wachstumsrate digitaler Transaktionen: 18,6 % im Jahresvergleich

Wettbewerbsfähige Zinssätze und Finanzproduktangebote

Produkt	Zinssatz	Marktvergleich
Sparkonto	3.75%	+0,25 % über dem Branchendurchschnitt
Hypothekenzinsen	5.49%	-0,15 % unter den Preisen der Konkurrenz
Privatkredite	6.25%	Wettbewerbsfähige Marktpositionierung

Integrierte Vermögensverwaltung und Investmentdienstleistungen

Performance des Vermögensverwaltungsportfolios:

• Gesamtes verwaltetes Vermögen: 441 Milliarden US-Dollar
• Vielfalt der Anlageprodukte: 127 verschiedene Fonds
• Durchschnittliche Portfoliorendite: 7,3 %

Kundenvertrauen und finanzielle Sicherheit

Sicherheits- und Vertrauensmetriken:

• Investitionen in die Cybersicherheit: 187 Millionen US-Dollar pro Jahr
• Erfolgsquote bei der Betrugsprävention: 99,2 %
• Kundenzufriedenheitsbewertung: 4,6/5

Die Bank of Nova Scotia (BNS) – Geschäftsmodell: Kundenbeziehungen

Personalisierter Kundenservice über mehrere Touchpoints

Die Bank of Nova Scotia unterhält 2.200 Filialen in ganz Kanada und international. Im Jahr 2023 meldete die Bank 25,1 Millionen aktive Digital-Banking-Kunden. Zu den Kundeninteraktionskanälen gehören:

• Physisches Filialnetz
• Online-Banking-Plattformen
• Mobile-Banking-Anwendungen
• Telefonbanking-Zentren
• Geldautomatennetz mit 3.700 Automaten

Digitale Banking-Plattformen mit 24/7-Kundensupport

Digitaler Service	Aktive Benutzer	Serviceverfügbarkeit
Mobile-Banking-App	15,6 Millionen Nutzer	24/7-Zugang
Online-Banking-Plattform	18,3 Millionen Nutzer	24/7-Zugang
Kundensupport-Center	Unterstützung mehrerer Sprachen	Erweiterte Öffnungszeiten

Treueprogramme und beziehungsbasiertes Banking

Das Scotia Rewards-Programm bietet 1 % Cashback auf Einkäufe, mit 25.000 aktiven Programmteilnehmern im Jahr 2023. Das Kreditkarten-Prämienprogramm bietet mehrere stufenbasierte Vorteile.

Engagierte Kundenbetreuer für Firmenkunden und vermögende Kunden

BNS betreut 4.500 Firmenkunden mit spezialisierten Relationship-Management-Teams. Das Segment der vermögenden Kunden umfasst Privatpersonen mit einem investierbaren Vermögen von über 1 Million US-Dollar, das von 780 engagierten Kundenbetreuern verwaltet wird.

Proaktive Kommunikations- und Finanzberatungsdienste

Beratungsdienst	Kundensegment	Jährliche Interaktionen
Personalisierte Finanzplanung	Vermögende Privatpersonen	3-4 umfassende Rezensionen
Anlageberatung	Kunden aus der Vermögensverwaltung	Vierteljährliche Portfolioüberprüfungen
Digitale Finanzeinblicke	Alle Digital-Banking-Kunden	Monatliche automatisierte Berichte

The Bank of Nova Scotia (BNS) – Geschäftsmodell: Kanäle

Physisches Filialnetz

Ab 2023 betreibt die Bank of Nova Scotia 900 Filialen in ganz Kanada. Die internationale Niederlassungspräsenz umfasst 1.500 Standorte in 50 Ländern, hauptsächlich in Lateinamerika und der Karibik.

Region	Anzahl der Filialen
Kanada	900
International	1,500

Online-Banking-Plattformen

Die digitale Plattform der Scotiabank bedient ab 2023 4,3 Millionen aktive Online-Banking-Nutzer in Kanada.

• Erreichbarkeit der Webplattform: 24/7
• Digitales Transaktionsvolumen: 78 % der gesamten Kundeninteraktionen
• Wachstumsrate der Online-Nutzer: 12 % im Jahresvergleich

Mobile-Banking-Anwendungen

Im Jahr 2023 erreichten die Downloads von Mobile-Banking-Apps 2,9 Millionen Unique User.

Plattform	Monatlich aktive Benutzer
iOS	1,6 Millionen
Android	1,3 Millionen

ATM-Netzwerke

Scotiabank unterhält 3.400 Geldautomaten in Kanada und auf internationalen Märkten.

• Gesamtzahl der Geldautomatentransaktionen im Jahr 2023: 127 Millionen
• Durchschnittlicher monatlicher Geldautomaten-Transaktionswert: 425 Millionen US-Dollar

Callcenter und Telefonbanking-Dienste

Kundendienstzentren verarbeiten jährlich etwa 6,2 Millionen Kundeninteraktionen.

Servicekanal	Jährliches Interaktionsvolumen
Telefonbanking	3,8 Millionen
Kundensupport	2,4 Millionen

The Bank of Nova Scotia (BNS) – Geschäftsmodell: Kundensegmente

Privatkunden

Ab 2024 betreut die Bank of Nova Scotia rund 25 Millionen Privatkunden in ganz Kanada. Zum Privatkundenstamm der Bank gehören:

Kundenkategorie	Anzahl der Kunden
Persönliches Banking	22,3 Millionen
Benutzer des digitalen Bankings	15,7 Millionen
Mobile-Banking-Benutzer	12,5 Millionen

Kleine und mittlere Unternehmen

BNS unterstützt rund 450.000 kleine und mittlere Unternehmen (KMU) in seinen operativen Märkten.

• Gesamtes KMU-Kreditportfolio: 78,4 Milliarden US-Dollar
• Durchschnittliche Kredithöhe: 325.000 $
• Belieferte Branchen:
  • Einzelhandel
  • Herstellung
  • Professionelle Dienstleistungen
  • Technologie

Große Firmenkunden

Die Bank betreut rund 3.200 große Firmenkunden mit komplexen Finanzbedürfnissen.

Unternehmenssegment	Gesamtwert der Bankbeziehung
Firmenkundenportfolio	245 Milliarden Dollar
Durchschnittlicher Firmenkundenwert	76,5 Millionen US-Dollar

Vermögende Privatpersonen

BNS verwaltet das Vermögen von rund 350.000 vermögenden Privatpersonen.

• Gesamtvermögen der Vermögensverwaltung: 387 Milliarden US-Dollar
• Durchschnittlicher Portfoliowert: 1,1 Millionen US-Dollar
• Servicestufen für die Vermögensverwaltung:
  • Private Banking
  • Anlageberatung
  • Vermögensplanung

Internationale Bankkunden

Die Bank of Nova Scotia ist in 50 Ländern tätig und betreut internationale Bankkunden.

Geografische Region	Anzahl internationaler Kunden
Lateinamerika	1,2 Millionen
Karibik	850,000
Andere internationale Märkte	650,000

Die Bank of Nova Scotia (BNS) – Geschäftsmodell: Kostenstruktur

Wartung der Technologieinfrastruktur

Im Geschäftsjahr 2023 gab BNS 1,2 Milliarden US-Dollar für Investitionen in Technologie und digitale Infrastruktur aus. Die jährlichen Wartungskosten für die Technologie beliefen sich auf etwa 487 Millionen US-Dollar.

Kategorie „Technologiekosten“.	Jährliche Ausgaben
Digitale Banking-Plattform	276 Millionen Dollar
Cybersicherheitsinfrastruktur	112 Millionen Dollar
Cloud-Computing-Dienste	99 Millionen Dollar

Gehälter und Leistungen der Mitarbeiter

Die Gesamtvergütung der Mitarbeiter belief sich im Jahr 2023 auf 4,8 Milliarden US-Dollar, was 32 % der Betriebskosten entspricht.

• Durchschnittliches Mitarbeitergehalt: 95.600 $
• Gesamtbelegschaft: 92.119 Mitarbeiter
• Leistungszuteilung: 18 % der Gesamtvergütung

Betriebskosten des Filialnetzes

Die Betriebskosten des Filialnetzes beliefen sich im Jahr 2023 auf insgesamt 1,3 Milliarden US-Dollar, mit 1.100 physischen Filialen in mehreren Ländern.

Kategorie „Betriebliche Ausgaben“.	Jährliche Kosten
Miete und Ausstattung	612 Millionen Dollar
Dienstprogramme	214 Millionen Dollar
Filialwartung	474 Millionen US-Dollar

Einhaltung gesetzlicher Vorschriften und Risikomanagement

Die Ausgaben für Compliance und Risikomanagement beliefen sich im Jahr 2023 auf 689 Millionen US-Dollar.

• Personal für Recht und Compliance: 1.247 Mitarbeiter
• Regulatorische Meldesysteme: 156 Millionen US-Dollar
• Infrastruktur zur Bekämpfung der Geldwäsche: 87 Millionen US-Dollar

Kosten für Marketing und Kundenakquise

Die Marketingausgaben erreichten im Jahr 2023 342 Millionen US-Dollar, wobei die Kundenakquisekosten durchschnittlich 187 US-Dollar pro Neukunde betrugen.

Marketingkanal	Jährliche Ausgaben
Digitales Marketing	124 Millionen Dollar
Traditionelle Medien	86 Millionen Dollar
Sponsoring und Events	132 Millionen Dollar

Die Bank of Nova Scotia (BNS) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Krediten und Hypotheken

Für das Geschäftsjahr 2023 meldete die Bank of Nova Scotia einen Nettozinsertrag von 12,7 Milliarden CAD. Aufschlüsselung des Kreditportfolios:

Kreditkategorie	Gesamtwert (in Milliarden CAD)
Wohnhypotheken	228.4
Privatkredite	87.6
Gewerbliche Kredite	195.3

Investmentbanking- und Beratungsgebühren

Der Investmentbanking-Umsatz belief sich im Jahr 2023 auf insgesamt 1,2 Milliarden CAD. Zu den wichtigsten Segmenten zählen:

• Beratung bei Fusionen und Übernahmen: 412 Millionen CAD
• Underwriting Services: 538 Mio. CAD
• Corporate Finance Advisory: 250 Mio. CAD

Einnahmen aus Kreditkartentransaktionen

Die Einnahmen aus Kreditkartentransaktionen erreichten im Jahr 2023 876 Millionen CAD, mit folgender Aufteilung:

Einnahmequelle	Betrag (in Millionen CAD)
Wechselkursgebühren	523
Jährliche Kartengebühren	203
Gebühren für verspätete Zahlung	150

Gebühren für die Vermögensverwaltung

Die Einnahmen aus Vermögensverwaltungsdienstleistungen beliefen sich im Jahr 2023 auf insgesamt 1,5 Milliarden CAD, darunter:

• Vermögensverwaltungsgebühren: 892 Mio. CAD
• Finanzplanungsdienste: 348 Millionen CAD
• Anlageberatungsgebühren: 260 Mio. CAD

Gebühren für internationale Banktransaktionen

Die Einnahmen aus internationalen Banktransaktionen beliefen sich im Jahr 2023 auf 1,1 Milliarden CAD, verteilt auf:

Transaktionstyp	Umsatz (in Mio. CAD)
Grenzüberschreitende Transaktionen	456
Devisendienstleistungen	387
Internationale Überweisungen	257

The Bank of Nova Scotia (BNS) - Canvas Business Model: Value Propositions

Full-service banking for retail, commercial, and corporate clients

• Canadian Banking provides a full suite of financial advice and banking solutions to over 11 million customers.
• Retail deposits and investments have grown at a 6% compound annual growth rate over the last two years.
• The Mortgage+ program saw 30% of new clients open a Scotiabank credit card.
• 95% of new Mortgage+ clients retained their day-to-day accounts after one year.

North American trade and payment corridor expertise

• Half of Global Banking & Markets earnings now come from the United States in fiscal 2025.
• A new cash-management platform brought in 15,000 corporate clients in 2025.

Specialized wealth management and private banking advice

• Global Wealth Management earnings increased 17% for the full fiscal year 2025.
• Assets under management grew 16% to $430 billion for the full year 2025.
• Assets under administration rose 13% to almost $800 billion for the full year 2025.
• In Q3 2025, assets under management climbed to $407 billion, a 12% year-over-year increase.

Digital-first, low-cost banking through Tangerine

• Tangerine Bank ranks highest among midsize banks for customer satisfaction in the JD Power 2025 Canada Retail Banking Satisfaction Study.
• Tangerine's Loan-to-Deposit Ratio (LDR) decreased to 21% in FY2023.

Global Banking and Markets access for large-scale projects

The performance of the Global Banking and Markets segment in fiscal 2025 shows significant growth, particularly in the fourth quarter.

Metric	Full Year 2025 Value	Q4 2025 Value	Year-over-Year Growth
Earnings	$1.9 billion	$519 million	30% (Full Year); 50% (Q4)
Revenue	N/A	N/A	24% (Revenue); 49.5% (Revenue Jump)
Q2 2025 Earnings	N/A	$412 million	10%

• The revenue increase was thanks to a 43% jump in trading and advisory fees.

The Bank of Nova Scotia (BNS) - Canvas Business Model: Customer Relationships

You're looking at how The Bank of Nova Scotia (BNS) connects with its clients as of late 2025, focusing on deep engagement over sheer numbers.

Dedicated Relationship Managers for commercial and wealth clients

Global Wealth Management (GWM) is explicitly growing the number of relationship managers across its Private Bank and ScotiaMcLeod operations to build deeper, more advice-driven client relationships. This segment serves over 2 million investment fund and advisory clients across 12 countries. GWM saw strong momentum, with adjusted earnings up 17% year-over-year in the second quarter of 2025, and assets under management (AUM) growing 16% year-over-year to $430 billion by the end of the fourth quarter of 2025. In the first quarter of 2025, GWM adjusted earnings were up 22% year-over-year, with AUM at $396 billion.

Metric	Value (Late 2025)	Context
Global Wealth Management AUM	$430 billion	As of Q4 2025
Global Wealth Management Clients	Over 2 million	Across 12 countries
GWM Adjusted Earnings Growth (Q2 2025 YoY)	17%	Reflecting strong revenue growth
Internal Referrals (Retail to Wealth, Full Year)	$8.1 billion	Up 20% year-over-year

Self-service digital platforms and mobile apps

The Bank of Nova Scotia is executing a strategy to be a 'digitally forward bank' that blends its branch network with mobile service capabilities. Industry-wide, 72% of global banking customers prefer using mobile apps for core banking services as of 2025. In the United States, approximately 83% of adults used digital banking services by late 2025. The bank's Tangerine Bank is its established digital-only offering, and the broader bank is focused on delivering innovative digital client experiences.

• Mobile apps are the main entry point for all banking services for forward-thinking banks in 2025.
• The most valued mobile banking feature to users is the ability to lock a lost or stolen card, with 83% considering it critical or important.
• The digital banking market size in the US is projected to reach nearly 216.8 million users by 2025.

Focus on earning primary client relationships (value over volume)

The Bank of Nova Scotia is explicitly prioritizing 'value over volume' in its business mix shift. Since its Q4 2023 Investor Day, the bank has added 400,000 new primary clients. Total closed referrals across the entire bank (retail, commercial, and wealth) reached CAD 15 billion for the year, marking an 18% increase over the prior year. This shows a clear metric for deepening relationships, as the bank gets better at converting new clients into actual investors.

Advisory-led model for complex financial needs

The advisory focus is evident in the cross-segment referrals, which are a direct result of clients engaging for complex needs. Global Banking and Markets saw earnings increase by 30% for the full year 2025, supported by a 28% year-to-date growth in underwriting advisory fees. The bank's vision is to be its clients' most trusted financial partner, which is supported by the fact that 78% of first-time homebuyers say a lender's reputation and trustworthiness are critical when choosing a mortgage. Also, 72% of first-time homebuyers believe having all banking products in one place is important.

Automated, personalized digital outreach

The strategy includes building out data and personalization capabilities to accelerate client acquisition. Industry trends for 2025 point to banks introducing AI assistants that serve personalized financial insights and advice through web and mobile apps. Furthermore, 59% of people want digital banking to offer simple tools and resources for learning how to manage money, which aligns with the bank's stated purpose, 'for every future,' translating societal commitment into measurable business drivers.

The Bank of Nova Scotia (BNS) - Canvas Business Model: Channels

You're looking at how The Bank of Nova Scotia (BNS) gets its products and services to its 25 million+ clients worldwide as of late 2025.

The strategy clearly emphasizes the North American corridor-Canada, the US, and Mexico-while maintaining a presence in key international spots, though with increased scrutiny on less profitable Latin American markets.

Physical branch network in Canada and key international markets

The physical footprint in Canada remains substantial, though the bank is clearly prioritizing digital and its North American focus areas.

The Bank of Nova Scotia operates in 20+ countries across the globe. Within Canada, the bank operates in all provinces and territories except Nunavut.

Market/Region	Number of Locations (as of late 2025/latest data)	Percentage of Canadian Locations
Total Scotiabank Locations in Canada	895	100%
Ontario (Canada)	412	46%
British Columbia (Canada)	130	15%
Alberta (Canada)	126	14%
U.S. Ranking (International Market)	Top 10 Foreign Bank Organization (as of Q3 2025)	N/A

The Global Wealth Management segment delivers solutions across 13 countries worldwide.

Digital and mobile banking applications

Digital channels are a core component, evidenced by the growth in user metrics, even if the latest figures are from earlier in 2025 or late 2024.

• Active mobile users reached 4.3 million, showing a 10% year-over-year increase (data as of Q2 2024).
• The digital adoption rate in Canada was 64.5% (data as of Q2 2024).
• The bank offers a self-directed banking solution through its digital-only subsidiary, Tangerine Bank.
• The bank is investing in digital capabilities to grow deposits, funds, cards, and insurance.

Automated Teller Machines (ATMs)

The Bank of Nova Scotia leverages a significant proprietary and alliance-based ATM network for convenient cash access.

Network Type	Number of Machines	Geographic Scope/Notes
Scotiabank ABMs in Canada	Nearly 3,600	Used for cash withdrawal, balance checks, etc.
Global ATM Alliance Partners	Over 44,000	Avoids surcharge fees when travelling outside Canada
ATMs in Mexico	1,800	Part of the priority North American corridor
ATMs in the Caribbean	503	Part of International Banking footprint
ATMs in Central America, Chile, Peru, and Guyana	410	These markets face increased scrutiny for capital allocation

The Bank of Nova Scotia is introducing Intelligent Deposit Machines (IDMs) in 2025 to allow for no-envelope cash and cheque deposits with immediate credit.

Contact centers and specialized advisory teams

Service delivery mixes centralized support with specialized, high-value advice.

• International Banking utilizes a robust network of contact centres.
• Global Wealth Management has industry-leading investment expertise, with its investment teams recognized with 24 awards (latest metric found).
• The bank aims to lead with tailored financial plans and follow with the right products, emphasizing advice over just transactions.

Third-party broker-dealers and financial advisors

Distribution extends beyond direct employees through established networks.

• The bank mentions a 'powerful advisory and distribution network across Canada and Latin America'.
• This network includes channels like Full-Service Brokerage and partnerships related to capital markets activities.
• The bank notes risks associated with the failure of third parties to comply with their obligations.

Finance: draft 13-week cash view by Friday.

The Bank of Nova Scotia (BNS) - Canvas Business Model: Customer Segments

You're looking at the core groups The Bank of Nova Scotia serves across its global footprint as of late 2025. It's a mix, from everyday banking clients to massive institutional players.

Mass-market retail customers (including Tangerine clients)

The Bank of Nova Scotia focuses on building primary client relationships, having added 400,000 new primary clients since launching its new strategy. The Canadian Banking unit, which includes these retail clients, generated adjusted earnings of $3.4 billion for the full year 2025, a decrease of 9%.

• Retail day-to-day and savings deposits grew approximately 6% year-over-year in 2025.
• The Mortgage+ program saw 30% of new clients open a Scotiabank credit card.
• 95% of new Mortgage+ clients retained their day-to-day accounts after one year.
• The bank is acquiring clients in the Small Business segment at approximately twice the market rate.

Small and medium-sized enterprises (SME) and commercial businesses

The commercial side is deeply integrated with the retail segment, evidenced by $15 billion in combined referrals between Retail, Commercial, and Wealth in 2025, an increase of 18% year-over-year.

The overall Canadian Banking segment saw its Q2 2025 adjusted earnings drop to $613 million, down 31% year-over-year, largely due to higher provision for credit losses. Still, the bank is focused on value over volume in these relationships.

High-net-worth individuals and families (Global Wealth Management)

This segment showed strong growth in 2025, with full-year earnings increasing 17% to $1.7 billion. International Wealth specifically saw earnings jump 30% year-over-year in Q4 2025.

You can see the asset scale here:

Metric	Value as of Late 2025 Data Point	Year-over-Year Growth
Spot Assets Under Management (AUM)	$430 billion	16%
Assets Under Administration (AUA)	Almost $800 billion	13%
Q1 2025 AUM	$396 billion	16%

The Q1 2025 adjusted earnings for Global Wealth Management were $416 million, up 22% year-over-year.

Large corporations and institutional investors (Global Banking and Markets)

This business line had a standout year for revenue generation. Full-year earnings were up 30%. The Q4 2025 earnings hit $519 million, a 50% increase compared to the prior year.

Key performance drivers for this segment in fiscal 2025 included:

• Underwriting and advisory fee income: up 37% versus fiscal 2024.
• Trading income: increased 21%.
• Capital markets revenues (Q4 2025): up 43%.

Customers in the North American corridor (Canada, US, Mexico)

The strategic focus on the North American corridor, encompassing Canada, the US, and Mexico, is a key driver for deposit growth. The Canadian Banking unit represents about 40% of The Bank of Nova Scotia's income.

Credit quality in the corridor shows some pressure points, reflected in the overall fiscal 2025 impaired Provision for Credit Losses (PCL) ratio of 54 basis points, which is attributed partly to pressure in parts of Mexico.

The bank also supported 49,700+ women entrepreneurs through its Scotiabank Women Initiative® programs across Canada, Chile, Jamaica, Mexico, Costa Rica, and Peru in 2025.

Finance: draft 13-week cash view by Friday.

The Bank of Nova Scotia (BNS) - Canvas Business Model: Cost Structure

You're looking at the major outflows for The Bank of Nova Scotia (BNS) in its 2025 fiscal year, which is where the rubber meets the road for profitability. The cost structure is dominated by operational expenses and provisions set aside for potential loan defaults.

High non-interest expenses represent a significant drag, totaling C$22.52 billion in 2025. This figure reflects the scale of running a multinational bank across multiple complex jurisdictions.

The cost base is heavily influenced by ongoing strategic spending. You see significant technology and digital investment costs baked into the operating expenses. In the fourth quarter of 2025, overall expenses grew 11% year-over-year, with personnel costs and technology spending explicitly cited as key drivers for that increase.

Personnel costs are a major component, and management signaled a push for efficiency with a C$373 million restructuring charge taken in the fourth quarter of 2025. This charge was tied directly to layoffs across the Canadian banking business and within Global Banking and Markets operations in Asia, showing a clear move to streamline the workforce.

Risk management costs are substantial. The Provision for Credit Losses (PCL) for the full year 2025 reached C$4.71 billion. This was driven by higher impaired PCLs, with the fiscal 2025 impaired PCL ratio landing at 54 basis points of average loans. Management is cautiously optimistic, projecting PCLs to normalize into the high-40s to mid-50s basis-point range for 2026.

The physical footprint remains a cost factor, though less detailed in the latest reports. You still have the baseline costs associated with branch network maintenance and real estate expenses across the Canadian and international footprints, which contribute to the overall non-interest expense base.

Here's a quick look at the key cost line items from the 2025 results:

Cost Component	Fiscal 2025 Amount (C$)	Driver/Context
Total Non-Interest Expenses	22.52 billion	Overall operating scale
Provision for Credit Losses (PCL)	4.71 billion	Impaired loan provisioning
Restructuring Charge (Q4 2025)	373 million	Layoffs and streamlining efforts
Q4 Expense Growth (YoY)	11%	Personnel and technology spending

The bank achieved positive operating leverage for the full year, which is a key metric showing revenue growth outpaced expense growth:

• Full Year Revenue Growth: 12% year-over-year.
• Full Year Expense Growth: 9% year-over-year.
• Resulting Positive Operating Leverage: 3% for the year.

The focus on efficiency is clear, especially when you look at the segment performance driving the expense management narrative. The Global Banking & Markets segment delivered an ROE between 11.3% and 14.1% across the four quarters of 2025, which is considered above a normalized return level, suggesting high-cost, high-return activities are currently carrying the load.

You should track the impact of the Q4 restructuring charge on the upcoming quarters, as that C$373 million is a one-time hit meant to lower the recurring expense base going forward. Finance: draft 13-week cash view by Friday.

The Bank of Nova Scotia (BNS) - Canvas Business Model: Revenue Streams

You're looking at how The Bank of Nova Scotia (BNS) actually brings in the money across its global operations as of late 2025. It's a mix of traditional lending income and fees from advisory and trading services. Honestly, the story this year is how much the capital markets and wealth arms are contributing alongside the core lending business.

The two largest components of revenue for The Bank of Nova Scotia for the full fiscal year 2025 were Net Interest Income and Non-interest income. Total revenue for the full year 2025 reached $\text{C}\$37.74 \text{ billion}$, a solid increase from $\text{C}\$33.67 \text{ billion}$ the prior year.

Here's a quick look at the main revenue drivers for the full year 2025:

Revenue Stream Component	Fiscal Year 2025 Amount (C$)
Net Interest Income (NII) from loans and mortgages	$\text{21.52 billion}$
Non-interest income from fees, commissions, and trading	$\text{16.22 billion}$

That Net Interest Income (NII) is the difference between what The Bank of Nova Scotia earns on its assets, like loans and mortgages, and what it pays out on its liabilities, like deposits. For the fourth quarter ending October 31, 2025, NII was $\text{C}\$5.59 \text{ billion}$, which was up from $\text{C}\$4.92 \text{ billion}$ in the same quarter last year. The full-year Net Interest Margin expanded to $\text{2.33\%}$ from $\text{2.16\%}$.

Non-interest income is where you see the fee-based services really shine. For the full year 2025, this category was $\text{C}\$16.22 \text{ billion}$, marking a $\text{12\%}$ increase year-over-year. This stream is fed by several key areas, showing where The Bank of Nova Scotia is focusing its growth efforts:

• Wealth management fees (mutual fund and brokerage revenues)
• Investment banking and underwriting fees (Global Banking and Markets)
• Foreign exchange and cross-border transaction fees

You can see the strength in the fee-based segments when you look at the segment results. For instance, in the first quarter of 2025, Global Wealth Management adjusted earnings were $\text{C}\$416 \text{ million}$, up $\text{22\%}$ year-over-year, directly citing growth from higher mutual fund fees and brokerage revenues.

The Global Banking and Markets division was a major revenue generator from fees in 2025. The bank reported a record year in underwriting and advisory fee income, which was up $\text{37\%}$ compared with fiscal 2024. Trading income also saw a lift, increasing $\text{21\%}$ in fiscal 2025. This robust performance meant the Global Banking and Markets segment earnings grew by $\text{50\%}$ year-over-year in the fourth quarter.

When you check the Q4 2025 numbers, non-interest income hit $\text{C}\$4.22 \text{ billion}$. The increase in that quarter was attributed mainly to higher income from associated corporations, like the KeyCorp investment, plus those higher wealth management revenues and underwriting/advisory fees. It definitely shows you that the non-lending side of the business is becoming a more significant part of the overall revenue picture for The Bank of Nova Scotia.

Finance: draft 13-week cash view by Friday.