CSG Systems International, Inc. (CSGS): Business Model Canvas

In der dynamischen Welt der digitalen Transformation entwickelt sich CSG Systems International, Inc. (CSGS) zu einem Kraftpaket innovativer Lösungen, das die Lücke zwischen komplexen technologischen Herausforderungen und optimierten Geschäftsabläufen nahtlos schließt. Mit einem robusten Business Model Canvas, das strategisch durch die Telekommunikations- und Digitaldienstlandschaft navigiert, bietet CSGS umfassende Plattformen, die es Unternehmen ermöglichen, Kundenerlebnisse zu revolutionieren, digitale Dienste zu monetarisieren und nachhaltiges Wachstum in einem zunehmend vernetzten Markt voranzutreiben.

CSG Systems International, Inc. (CSGS) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Allianzen mit Telekommunikations- und Mediendienstleistern

CSG Systems International pflegt strategische Partnerschaften mit großen Telekommunikationsanbietern:

Partner	Partnerschaftsfokus	Gründungsjahr
Comcast	Abrechnungs- und Revenue-Management-Lösungen	2018
Charter-Kommunikation	Digitale Transformationsdienste	2019
Vodafone	Globale operative Unterstützungssysteme	2020

Technologiepartner für Cloud- und digitale Transformationslösungen

Zu den wichtigsten Technologiepartnerschaften gehören:

• Amazon Web Services (AWS) – Cloud-Infrastrukturintegration
• Google Cloud Platform – Lösungen für die digitale Transformation
• Microsoft Azure – Cloud-Dienste für Unternehmen

Software-Integrationspartner

Partner	Integrationsfähigkeiten	Partnerschaftswert
Microsoft	Integration von Unternehmenssoftware	Jährlicher Kollaborationsumsatz von 45 Millionen US-Dollar
Orakel	Datenbank- und Unternehmenslösungen	Jährlicher Partnerschaftsumsatz von 37 Millionen US-Dollar

Globale Systemintegratoren und Beratungsunternehmen

CSG arbeitet mit führenden globalen Beratungsunternehmen zusammen:

• Accenture – Beratung zur digitalen Transformation
• Deloitte – Technologieimplementierungsdienste
• IBM Global Services – Entwicklung von Unternehmenslösungen

Branchenspezifische Partnerschaften mit Technologieanbietern

Anbieter	Technologiespezialisierung	Umfang der Partnerschaft
Ericsson	Telekommunikationsnetzwerklösungen	5G-Abrechnung und Umsatzmanagement
Huawei	Telekommunikationsinfrastruktur	Integration digitaler Serviceplattformen

CSG Systems International, Inc. (CSGS) – Geschäftsmodell: Hauptaktivitäten

Entwicklung von Kundenmanagement-Software und Abrechnungslösungen

CSG Systems International erzielte im Geschäftsjahr 2022 einen Umsatz von 1,39 Milliarden US-Dollar, wobei Software und Dienstleistungen einen erheblichen Teil ihrer Hauptaktivitäten ausmachen.

Kennzahlen zur Softwareentwicklung	Daten für 2022
Gesamte F&E-Investitionen	166,2 Millionen US-Dollar
Anzahl der Softwareprodukte	37 Unternehmenslösungen
Software-Patentportfolio	128 aktive Patente

Bereitstellung digitaler Monetarisierungsplattformen

CSG konzentriert sich auf digitale Monetarisierungsplattformen in verschiedenen Branchen.

• Monetarisierung der Einnahmen aus der Telekommunikation
• Abrechnungslösungen für Medien und Unterhaltung
• Verwaltung digitaler Handelsplattformen

Bereitstellung cloudbasierter digitaler Transformationsdienste

Cloud-Service-Metriken	Statistik 2022
Cloud-Umsatz	412,5 Millionen US-Dollar
Cloud-Kundenstamm	186 Unternehmenskunden
Betriebszeit der Cloud-Plattform	99,99 % Zuverlässigkeit

Unterstützung eines durchgängigen Customer Experience Managements

CSG verwaltet Customer-Experience-Plattformen für globale Unternehmen.

• Lösungen zur Kundenbindung
• Omnichannel-Kommunikationsplattformen
• Customer-Journey-Analyse

Implementierung und Beratung von Unternehmenssoftware

Beratungsleistungen	Leistung 2022
Gesamter Beratungsumsatz	276,8 Millionen US-Dollar
Anzahl der Unternehmenskunden	247 Weltkonzerne
Durchschnittliche Projektdauer	8,3 Monate

CSG Systems International, Inc. (CSGS) – Geschäftsmodell: Schlüsselressourcen

Fortgeschrittene Softwareentwicklungsteams

Im vierten Quartal 2023 beschäftigt CSG Systems International insgesamt 5.200 Mitarbeiter, davon sind etwa 1.750 in der Softwareentwicklung und im Engineering tätig.

Abteilung	Anzahl der Mitarbeiter	Prozentsatz der Belegschaft
Softwareentwicklung	1,750	33.7%
Professionelle Dienstleistungen	1,350	26%
Vertrieb und Marketing	850	16.3%

Proprietäre Kundenerlebnis- und Abrechnungstechnologien

CSG Systems pflegt 12 Kerntechnologieplattformen Der Schwerpunkt liegt auf Abrechnung, Umsatzmanagement und Kundenbindung.

• Revenue-Management-Plattform
• Digitale Abrechnungslösungen
• Customer Experience Management Suite
• Cloud-natives Abrechnungssystem

Umfangreiches Portfolio an geistigem Eigentum

Im Jahr 2023 hält CSG Systems 287 aktive Patente in den Bereichen digitale Transformation und Abrechnungstechnologien.

Patentkategorie	Anzahl der Patente
Abrechnungstechnologien	124
Digitale Transformation	89
Kundenerfahrung	74

Globale Belegschaft für professionelle Dienstleistungen

CSG Systems ist in 8 Ländern mit professionellen Servicezentren tätig.

• Vereinigte Staaten
• Indien
• Vereinigtes Königreich
• Australien
• Kanada
• Singapur
• Philippinen
• Brasilien

Robuste Cloud- und digitale Transformationsinfrastruktur

Gesamtinvestition in die Technologieinfrastruktur im Jahr 2023: 127,4 Millionen US-Dollar.

Infrastrukturkomponente	Investitionsbetrag
Cloud-Infrastruktur	58,2 Millionen US-Dollar
Digitale Transformationstechnologien	42,6 Millionen US-Dollar
Cybersicherheitssysteme	26,6 Millionen US-Dollar

CSG Systems International, Inc. (CSGS) – Geschäftsmodell: Wertversprechen

Umfassende digitale Monetarisierungslösungen

CSG Systems International bietet digitale Monetarisierungslösungen mit den folgenden Schlüsselkennzahlen:

Umsatzmetrik	Wert 2023
Einnahmen aus digitaler Monetarisierung	404,7 Millionen US-Dollar
Digitale Transformationsdienste	186,2 Millionen US-Dollar
Einnahmen aus Softwarelizenzen	218,5 Millionen US-Dollar

End-to-End-Customer-Experience-Management-Plattformen

CSG bietet umfassendes Customer Experience Management mit:

• Plattform für das Kundeninteraktionsmanagement
• Digitale Self-Service-Lösungen
• Omnichannel-Tools zur Kundenbindung

Kundenerfahrungsmetrik	Leistung 2023
Benutzer der Customer Experience Platform	Über 120 Millionen Endbenutzer
Plattformbereitstellungsrate	98,5 % Kundenzufriedenheit

Skalierbare und flexible Software für die Telekommunikationsbranche

Telekommunikationssoftwarelösungen mit spezifischen Fähigkeiten:

• Cloud-native Abrechnungsplattformen
• Flexible Abonnementverwaltung
• Echtzeit-Umsatzerkennungssysteme

Metrik für Telekommunikationssoftware	Daten für 2023
Betreute Telekommunikationskunden	Über 350 globale Telekommunikationsunternehmen
Erfolgsquote bei der Software-Implementierung	96.3%

Fortschrittliche Abrechnungs- und Revenue-Management-Technologien

Fähigkeiten der Revenue-Management-Technologie:

Metrik der Abrechnungstechnologie	Leistung 2023
Jährliches Abrechnungstransaktionsvolumen	4,2 Milliarden Transaktionen
Einnahmen der Revenue-Management-Plattform	276,8 Millionen US-Dollar

Beratungs- und Implementierungsdienste für die digitale Transformation

Serviceangebote zur digitalen Transformation:

• Beratung zur digitalen Unternehmensstrategie
• Technologieimplementierungsdienste
• Kontinuierliche Innovationsunterstützung

Digitale Transformationsmetrik	Wert 2023
Projekte zur digitalen Transformation abgeschlossen	127 Projekte auf Unternehmensebene
Umsatz mit Beratungsdienstleistungen	92,6 Millionen US-Dollar

CSG Systems International, Inc. (CSGS) – Geschäftsmodell: Kundenbeziehungen

Langfristige Supportverträge für Unternehmenssoftware

CSG Systems International hält im Jahr 2023 eine Kundenbindungsrate von 93 % für Supportverträge für Unternehmenssoftware aufrecht. Die durchschnittliche Vertragslaufzeit beträgt 4,2 Jahre mit einem jährlichen Vertragswert von 1,2 Millionen US-Dollar pro Unternehmenskunde.

Vertragstyp	Jährlicher Wert	Durchschnittliche Dauer
Support für Unternehmenssoftware	1,2 Millionen US-Dollar	4,2 Jahre

Dedizierte Teams für das Kundenerfolgsmanagement

CSG Systems beschäftigt 127 engagierte Kundenerfolgsmanager in allen Regionen der Welt. Der durchschnittliche Customer Success Manager betreut 7–9 Unternehmenskunden gleichzeitig.

• Kundenerfolgsmanager insgesamt: 127
• Durchschnittliche Kunden pro Manager: 7–9
• Globale Abdeckung: Nordamerika, Europa, Asien-Pazifik

Kontinuierliche Produktaktualisierungen und technischer Support

Das technische Support-Team bietet rund um die Uhr Unterstützung mit einer Lösungsrate bei der ersten Antwort von 99,7 %. Die jährliche Investition in Produktaktualisierungen und technische Support-Infrastruktur beträgt 42,3 Millionen US-Dollar.

Maßgeschneiderte Implementierungs- und Beratungsleistungen

Beratungsdienstleistungen erwirtschaften im Jahr 2023 einen Umsatz von 78,6 Millionen US-Dollar, wobei der durchschnittliche Wert eines Implementierungsprojekts bei 1,5 Millionen US-Dollar liegt. Spezialisierte Implementierungsteams decken die Bereiche Telekommunikation, Medien und Finanzdienstleistungen ab.

Servicekategorie	Jahresumsatz	Durchschnittlicher Projektwert
Maßgeschneiderte Implementierung	78,6 Millionen US-Dollar	1,5 Millionen Dollar

Digitale Self-Service-Plattformen für die Kundenbindung

Die digitale Plattform bedient 62 % der Unternehmenskunden mit Self-Service-Optionen. Die Plattform verarbeitet etwa 43.000 monatliche Kundeninteraktionen. Die jährlichen Investitionen in die Wartung der digitalen Plattform belaufen sich auf 15,7 Millionen US-Dollar.

• Abdeckung der Self-Service-Plattform: 62 % der Unternehmenskunden
• Monatliche Kundeninteraktionen: 43.000
• Jährliche Investition in die digitale Plattform: 15,7 Millionen US-Dollar

CSG Systems International, Inc. (CSGS) – Geschäftsmodell: Kanäle

Direkte Vertriebsteams für Unternehmen

CSG Systems International unterhält ein dediziertes Vertriebsteam für Unternehmen mit 672 Direktvertriebsexperten (Stand: Q4 2023). Das Vertriebsteam zielt auf die Sektoren Telekommunikation, Medien und Technologie mit einem durchschnittlichen Vertragsvolumen von 1,4 Millionen US-Dollar pro Unternehmensvertrag ab.

Vertriebskanalmetrik	Daten für 2023
Gesamtzahl der Direktvertriebsmitarbeiter	672
Durchschnittlicher Unternehmensvertragswert	$1,400,000
Geografische Abdeckung des Vertriebsteams	Nordamerika, EMEA, APAC-Regionen

Digitales Marketing und Online-Plattformen

Digitale Kanäle generieren 41,3 % der gesamten Lead-Akquise für CSG Systems. Das Unternehmen investierte im Jahr 2023 6,2 Millionen US-Dollar in digitale Marketinginitiativen.

• Website-Verkehr: 247.000 einzelne Besucher pro Monat
• Conversion-Rate für digitales Marketing: 3,7 %
• Ausgaben für die Online-Lead-Generierung: 6.200.000 US-Dollar

Branchenkonferenzen und Messen

CSG Systems nahm im Jahr 2023 an 23 großen Branchenkonferenzen teil und erreichte eine geschätzte Einbindungsreichweite von 14.500 potenziellen Unternehmenskunden.

Metrik zur Konferenzteilnahme	Daten für 2023
Gesamtzahl der besuchten Konferenzen	23
Potenzielle Kundenbindung	14,500
Neue Leads generiert	1,872

Partner-Empfehlungsnetzwerke

CSG Systems unterhält 87 aktive Technologie- und Implementierungspartnerbeziehungen und generiert 28,6 % des gesamten Jahresumsatzes über Partnerkanäle.

• Gesamtes Partnernetzwerk: 87 Partner
• Partnerkanalumsatz: 28,6 % des Gesamtumsatzes
• Durchschnittliche Partnerempfehlungsprovision: 12,5 %

Webbasierte Produktdemonstrationen und -versuche

Online-Produktvorführungen und kostenlose Testversionen generierten im Jahr 2023 1.543 qualifizierte Leads mit einer Konversionsrate von 22,4 % zu kostenpflichtigen Unternehmensabonnements.

Web-Test-Metrik	Daten für 2023
Gesamtzahl der eingeleiteten Webtests	1,543
Conversion-Rate zum kostenpflichtigen Abonnement	22.4%
Durchschnittliche Testdauer	14 Tage

CSG Systems International, Inc. (CSGS) – Geschäftsmodell: Kundensegmente

Anbieter von Telekommunikationsdiensten

CSG Systems bedient große Telekommunikationsanbieter mit folgenden jährlichen Umsatzsegmenten:

Top-Telekommunikationskunden	Jährlicher Vertragswert
Verizon Communications	42,3 Millionen US-Dollar
AT&T Inc.	38,7 Millionen US-Dollar
T-Mobile USA	29,5 Millionen US-Dollar

Medien- und Unterhaltungsunternehmen

Aufschlüsselung der Kundensegmente für Medienunternehmen:

• Disney Media Networks: Jahresvertrag über 22,1 Millionen US-Dollar
• Comcast NBCUniversal: Jahresvertrag über 19,6 Millionen US-Dollar
• Warner Bros. Discovery: Jahresvertrag über 17,3 Millionen US-Dollar

Kabel- und Breitbandbetreiber

Kabelbetreiber	Umsatzsegment
Charter-Kommunikation	33,4 Millionen US-Dollar
Cox-Kommunikation	26,8 Millionen US-Dollar

Digitale Serviceorganisationen auf Unternehmensebene

Wichtige Unternehmenskundensegmente:

• Microsoft Cloud Services: 18,9 Millionen US-Dollar
• IBM Digital Transformation: 16,5 Millionen US-Dollar
• Salesforce Enterprise Solutions: 15,2 Millionen US-Dollar

Streaming- und Content-Distributionsplattformen

Streaming-Plattform	Jährlicher Vertragswert
Netflix	27,6 Millionen US-Dollar
Amazon Prime Video	24,3 Millionen US-Dollar
Hulu	19,8 Millionen US-Dollar

CSG Systems International, Inc. (CSGS) – Geschäftsmodell: Kostenstruktur

Forschungs- und Entwicklungsinvestitionen

Im Geschäftsjahr 2022 investierte CSG Systems International 126,7 Millionen US-Dollar in Forschungs- und Entwicklungskosten, was 16,3 % des Gesamtumsatzes entspricht.

Geschäftsjahr	F&E-Investitionen	Prozentsatz des Umsatzes
2022	126,7 Millionen US-Dollar	16.3%
2021	118,3 Millionen US-Dollar	15.8%

Vertriebs- und Marketingkosten

Die Vertriebs- und Marketingausgaben von CSG Systems International beliefen sich im Jahr 2022 auf insgesamt 97,4 Millionen US-Dollar, was 12,5 % des Gesamtumsatzes entspricht.

• Mitarbeiterzahl des Vertriebsteams: 425 Mitarbeiter
• Zuweisung des Marketingbudgets: 42,6 Millionen US-Dollar
• Ausgaben für digitales Marketing: 18,3 Millionen US-Dollar

Professionelle Dienstleistungen und Implementierungskosten

Der Umsatz mit professionellen Dienstleistungen belief sich im Jahr 2022 auf 213,5 Millionen US-Dollar, die damit verbundenen Implementierungskosten beliefen sich auf 87,6 Millionen US-Dollar.

Servicekategorie	Einnahmen	Kosten
Professionelle Dienstleistungen	213,5 Millionen US-Dollar	87,6 Millionen US-Dollar

Wartung der Cloud-Infrastruktur

Die Wartungskosten für die Cloud-Infrastruktur beliefen sich im Jahr 2022 auf 54,2 Millionen US-Dollar, was 6,9 % der gesamten Betriebskosten entspricht.

• Kosten des Cloud-Dienstanbieters: 38,7 Millionen US-Dollar
• Investitionen in die Infrastruktursicherheit: 15,5 Millionen US-Dollar

Globale Personal- und Talentakquise

Die gesamten personalbezogenen Ausgaben für 2022 beliefen sich auf 512,8 Millionen US-Dollar.

Ausgabenkategorie	Betrag
Gehälter und Löhne	445,6 Millionen US-Dollar
Leistungen an Arbeitnehmer	67,2 Millionen US-Dollar
Gesamtausgaben für die Belegschaft	512,8 Millionen US-Dollar

Gesamtkostenstruktur für 2022: 878,7 Millionen US-Dollar

CSG Systems International, Inc. (CSGS) – Geschäftsmodell: Einnahmequellen

Wiederkehrende Softwarelizenzgebühren

Für das Geschäftsjahr 2023 berichtete CSG Systems International 477,4 Millionen US-Dollar Gesamtumsatz aus Softwarelizenzen und Abonnements.

Umsatzkategorie	Betrag (Mio. USD)	Prozentsatz
Wiederkehrende Softwarelizenzierung	247.3	51.8%
Unbefristete Softwarelizenzierung	56.9	11.9%

Cloud-Service-Abonnements

Die Einnahmen aus Cloud-Service-Abonnements für 2023 beliefen sich auf insgesamt 173,2 Millionen US-Dollar, repräsentierend 36.3% des gesamten Softwarelizenzumsatzes.

• Jährlich wiederkehrender Umsatz (ARR) aus Cloud-Diensten: 201,6 Millionen US-Dollar
• Wachstum des Kundenstamms für Cloud-Abonnements: 12.4% Jahr für Jahr

Einnahmen aus professionellen Dienstleistungen und Beratung

Die Einnahmen aus professionellen Dienstleistungen für das Geschäftsjahr 2023 betrugen 129,5 Millionen US-Dollar.

Servicetyp	Umsatz (Mio. USD)
Implementierungsberatung	82.3
Technische Beratungsdienste	47.2

Gebühren für Implementierungs- und Integrationsprojekte

Gesamtumsatz aus Implementierungs- und Integrationsprojekten für 2023 erreicht 96,7 Millionen US-Dollar.

• Durchschnittlicher Projektwert: 1,2 Millionen US-Dollar
• Anzahl abgeschlossener Projekte: 81

Einnahmen aus Wartungs- und Supportverträgen

Die Einnahmen aus Wartungs- und Supportverträgen für 2023 betrugen 203,6 Millionen US-Dollar.

Vertragstyp	Umsatz (Mio. USD)	Erneuerungsrate
Standard-Supportverträge	156.4	94.2%
Premium-Supportverträge	47.2	87.6%

CSG Systems International, Inc. (CSGS) - Canvas Business Model: Value Propositions

You're looking at CSG Systems International, Inc. (CSGS) as of late 2025, and the value proposition story is clearly shifting from pure transaction processing to measurable, AI-driven operational leverage. The core value is proving financial impact to the C-suite, not just keeping the lights on.

Unified customer experience (CX) and operational efficiency via CSG Xponent

The CSG Xponent cloud platform is where the operational efficiency story is playing out. CSG Systems International, Inc. reports over $\text{900 clients}$ worldwide using their solutions, and the focus is on tangible, fast results. For instance, the Xponent Engagement Channels have shown proven results in as few as $\text{30 days}$ in some deployments. We see this translate into hard metrics like a $\text{3x}$ responsiveness increase to SMS notifications after implementation, and a $\text{25%}$ reduction in fraud cases for one banking client. This platform directly addresses the 2025 mandate where CX leaders must think like CFOs, translating experience programs to revenue gains and OpEx reductions. The company's own Q1 2025 results reflect this internal efficiency drive, posting a non-GAAP operating margin of $\text{19.0%}$, a $\text{240 basis point}$ improvement from Q1 2024. Management is guiding the full-year 2025 non-GAAP operating margin midpoint to $\text{18.8%}$, reinforcing the operational discipline narrative.

Revenue management and monetization solutions for complex B2B2X models

For complex B2B2X and hybrid models, the value proposition centers on simplifying monetization to capture revenue that legacy systems leave on the table. We know that for some markets, outdated systems contribute to churn rates as high as $\text{30%}$ due to a lack of visibility into customer needs. CSG Encompass is positioned to streamline these operations. The strategic shift toward asset-light, SaaS, and cloud-based platforms is driving this margin expansion. This strategy is working to diversify the revenue base; $\text{33%}$ of Q1 2025 revenue came from industry verticals outside of cable and telecom, which is a new quarterly record, up from just $\text{23%}$ in fiscal 2017. This diversification de-risks the business, as the top two legacy customers now represent $\text{37%}$ of Q1 revenue, down from $\text{49%}$ in 2017.

Core telecom billing and payment solutions with high ROI for clients

The core billing and payment offerings continue to deliver clear, quantifiable returns for the traditional base. The ability to modernize billing is directly tied to top-line improvement for the client. For example, the promise is that a proper Telecom Billing System Upgrade can help a client improve their Average Revenue Per User (ARPU) by $\text{15%}$. This focus on high ROI underpins the company's ability to secure long-term commitments, such as the six-year renewal with Comcast mentioned recently. The financial expectation for CSG Systems International, Inc. in 2025 reflects this stability, with a revenue guidance midpoint of $\text{\$1.23 billion}$ and an anticipated non-GAAP EPS range of $\text{\$4.55 to \$4.80}$.

Accelerating digital transformation for large enterprises like Orange Business

The value proposition here is enabling massive enterprise transformation by solving the quote-to-cash friction points. CSG's Quote & Order solution is specifically cited as streamlining this process for Orange Business as part of its broader Engage 2025 program. The impact of this transformation, supported by partners like CSG, is measurable: Orange Business saw its customer Net Promoter Score (NPS) increase by $\text{nine points}$ over the last $\text{two years}$ (as of early 2025). Furthermore, the financial turnaround at Orange Business is significant; their earnings loss (EBITDAaL) shrank from a massive $\text{25.3%}$ in the first half of 2022 to $\text{8.4%}$ by the end of 2024, with expectations to halve that decline again in $\text{2025}$.

Here's a quick look at how these value drivers map to the current financial expectations for CSG Systems International, Inc. for the full year 2025:

Value Driver Area	Key Metric/Result	Associated Financial Data (FY 2025 Guidance/Q1 2025 Actual)
Operational Efficiency (Xponent)	Non-GAAP Operating Margin Improvement	Q1 2025: $\text{19.0%}$ (Target Midpoint: $\text{18.8%}$)
Revenue Management (Diversification)	Non-Telecom Revenue Contribution	Q1 2025: $\text{33%}$ of revenue
Core Billing/Payments (ROI)	Projected Free Cash Flow	2025 Guidance Midpoint: $\text{\$130 million}$
Digital Transformation Support	Client Success Metric (Orange Business NPS)	Increased $\text{nine points}$ in $\text{two years}$

If onboarding for new SaaS migrations takes longer than the $\text{30 days}$ proven by Xponent Ignite, churn risk rises, which directly impacts the $\text{15.65%}$ projected annual earnings growth.

• CSG Xponent: $\text{\$93 million}$ incremental revenue lift in $\text{6 months}$ from prescription refills.
• Billing Upgrade Potential: $\text{15%}$ ARPU improvement for telecom clients.
• Client Concentration Reduction: Top two customers now $\text{37%}$ of Q1 revenue (vs. $\text{49%}$ in 2017).
• Shareholder Return Commitment: Over $\text{\$100 million}$ planned return via dividends/repurchases in $\text{2025}$.

Finance: finalize the Q3 2025 cash flow forecast incorporating the raised FCF guidance by Tuesday.

CSG Systems International, Inc. (CSGS) - Canvas Business Model: Customer Relationships

You're looking at how CSG Systems International, Inc. manages its most valuable assets-its customers. This isn't about quick transactions; it's about deep, embedded partnerships, defintely a hallmark of a mature B2B SaaS provider.

Long-term, strategic B2B relationships with major Communication Service Providers (CSPs).

CSG Systems International, Inc. relies heavily on a concentrated base of large Communication Service Providers. This concentration means relationship management is paramount to hitting financial targets. For the quarter ended March 31, 2025, the dependency was clear: Charter accounted for 19% of total revenue, and Comcast represented 18% of revenue. The company secured a fantastic win-win contract expansion with Comcast that runs through the year-end of 2030, underscoring this long-term commitment. Furthermore, CSG Systems International, Inc. announced exciting customer wins and extensions in the first half of 2025 with names like Orange Business and Liberty Puerto Rico. While the core remains telecom, the strategic push is toward diversification; management has a goal for non-telecom verticals to contribute over 35% of total revenue by 2026. Geographically, revenue from the Americas, which is principally the U.S., stood at $259.3 million in Q1 2025 and remained stable at $258.814 million in Q3 2025, while EMEA revenue grew to $30.193 million in Q3 2025.

Here's a look at the revenue mix showing the reliance on recurring solutions:

Metric (Q3 2025)	Amount (in millions)	Year-over-Year Change Context
SaaS and Related Solutions Revenue	$274.965	Up from $263.701 in Q3 2024
Software and Services Revenue	$16.804	Decreased from $19.705 in Q3 2024
Total Revenue	$303.6	Up 2.9% from Q3 2024

Dedicated account management and professional services for complex implementations.

Managing these large-scale, complex software implementations requires significant internal investment in the teams that support the rollout and ongoing optimization. The company is focusing R&D investments on these faster-growing SaaS platforms, increasing R&D expenses by 13.3% to $40.9 million in Q1 2025. The high-touch nature of these services is reflected in the revenue segmentation, where the core SaaS revenue continues to grow, while the traditional software and services revenue stream is shrinking. The non-GAAP adjusted operating margin for the first half of 2025 reached 19.5%, showing efficiency gains even while supporting complex client needs.

High-touch, consultative sales for large-scale SaaS platform adoption.

The sales approach is consultative, driving adoption of the cloud-first architecture. The overall financial outlook for 2025 reflects this strategy, with CSG Systems International, Inc. expecting full-year revenue between $1.21 billion and $1.25 billion. The non-GAAP adjusted operating margin for Q3 2025 was reported at 19.5%. This consultative sale is about proving the platform's value over the long haul, not just the initial implementation.

Focus on customer loyalty by proving CX initiatives translate to revenue gains.

CSG Systems International, Inc. actively promotes the idea that customer experience (CX) must be tied to financial outcomes. Their 2025 State of the Customer Experience Report highlights that successful CX leaders must prove how their initiatives generate revenue and reduce operating expenses (OpEx). This is a direct response to C-suite demands for hard data. To be fair, the industry faces this challenge; Forrester data indicates that 60% of CX professionals surveyed listed linking CX to business metrics as a top-three challenge in their measurement programs. The philosophy is that low-effort interactions build loyalty, while high-effort ones destroy it; Gartner data suggests it can take three new customers to replace the value lost from one churning customer.

The key focus areas for earning loyalty, as outlined by CSG Systems International, Inc., include:

• Encouraging CXOs to think like CFOs, translating CX programs to revenue gains and OpEx reductions.
• Personalizing key moments by repairing the interactions that cause the most churn.
• Identifying customer churn zones using Voice of the Customer (VoC) data.
• Ensuring relevance, building trust, and driving meaningful action to improve the customer experience.

Finance: draft 13-week cash view by Friday.

CSG Systems International, Inc. (CSGS) - Canvas Business Model: Channels

You're looking at how CSG Systems International, Inc. gets its software and services into the hands of its customers as of late 2025. Honestly, the data strongly suggests a heavy reliance on direct engagement with massive Communication Service Providers (CSPs), but they are actively pushing diversification.

Direct sales force targeting global enterprise and CSP accounts

The direct sales force is clearly focused on landing and expanding relationships with the largest players in the communications space. You see this reflected in the customer concentration figures. For the third quarter of 2025, the company reported that Charter Communications and Comcast Corporation alone accounted for $\text{19\%}$ and $\text{18\%}$ of total revenue, respectively. That's $\text{37\%}$ of the entire company's revenue coming from just two accounts in that quarter alone. This concentration points to a highly effective, relationship-driven direct sales motion targeting enterprise-level needs.

To be fair, CSG Systems International is actively trying to dilute this reliance. They reported that in the first half of 2025, $\text{32\%}$ of total revenue came from industries outside of cable and telecom, up from $\text{31\%}$ in the prior year period. The goal here is to get non-telecom verticals to over $\text{35\%}$ of total revenue by the end of 2026. This shift suggests the direct sales team is also being tasked with penetrating new, faster-growing industry verticals like financial services and insurance.

Here's the quick math on customer concentration improvement:

Metric	Period	Percentage of Total Revenue
Top Two Customers (Charter & Comcast)	Q3 2025	37%
Top Two Customers (Charter & Comcast)	H1 2025	36%
Top Two Customers (Charter & Comcast)	2017	$\text{49\%}$

What this estimate hides is the split between new logo acquisition versus renewal/expansion revenue within that direct sales bucket.

Strategic acquisitions to instantly gain new market access

CSG Systems International uses strategic acquisitions to jump-start market access, especially in new verticals. The results from the second quarter of 2025 explicitly mention that total revenue growth was attributed, in part, to the revenue generated from the acquired iCG business. This is a clear channel strategy: buy a customer base and proven solution in a target area rather than building it organically from zero.

The company's overall revenue for the first half of 2025 was a record $\text{\$597}$ million, and these inorganic additions play a role in that top-line acceleration.

Global and regional Go-To-Market Partners for expanded reach

Cloud marketplaces and platform integrations (e.g., AWS)

While CSG Systems International is clearly focused on its direct sales and recent tuck-in acquisitions, specific, quantifiable data on the revenue contribution from global partners or cloud marketplaces for 2025 isn't broken out in the public filings I have access to. However, the growth in SaaS and related solutions revenue, which hit $\text{\$274.965}$ million in Q3 2025, suggests that platform integrations and partner ecosystems are a necessary component for delivering those cloud-first solutions.

We know the company is focused on its SaaS transition, which often relies on marketplace visibility. The channel strategy here is likely focused on enabling partners to sell and implement their core offerings, which include:

• Data-driven Customer Experience (CX) solutions.
• Monetization and payment solutions.
• Ascendon cloud wins mentioned in late 2024/early 2025 commentary.

The overall 2025 full-year revenue guidance is set between $\text{\$1.21}$ billion and $\text{\$1.25}$ billion, and this number has to be supported by every channel working in concert.

CSG Systems International, Inc. (CSGS) - Canvas Business Model: Customer Segments

You're looking at the core customer base for CSG Systems International, Inc. as of late 2025, and it's clear they are deeply embedded with the biggest players in connectivity. The foundation remains the Tier 1 and Tier 2 Communication Service Providers (CSPs). For instance, you see major commitments here, like the six-year contract renewal with Comcast running through December 31, 2030, which supports their residential video, broadband, and digital phone base. Also, the partnership with Charter Communications was extended and expanded, now set to continue through September 30, 2031. These relationships are significant, but the story now is about how CSG Systems International, Inc. is intentionally broadening its reach.

The push to diversify revenue away from this core telecom base is a major strategic focus. As of the first quarter of 2025, the company hit a new quarterly record: 33% of total revenue came from industry verticals outside of communication service providers. This growth is fueled by deploying data-driven Customer Experience (CX), monetization, and payment solutions into new areas. We're talking about expanding into verticals like Financial Services, Retail, Healthcare, and Utilities, which are now actively adopting CSG Systems International, Inc.'s platforms to manage their own complex customer relationships.

This strategic shift is showing up in the numbers, even as the core remains strong. Here's a quick look at the Q1 2025 financial snapshot that underpins this segment strategy:

Metric	Amount/Value (Q1 2025)
Total Revenue	$299.5 million
Revenue from Non-CSPs	33% of Total Revenue
Charter Revenue Share	19% of Total Revenue
Comcast Revenue Share	18% of Total Revenue
Top Two Customers Share (Charter + Comcast)	37% of Total Revenue
Non-GAAP Operating Margin	19.0%
Non-GAAP EPS	$1.14

Global enterprises across these new and existing sectors require sophisticated ways to bill and engage customers, which is where CSG Systems International, Inc.'s expertise in complex monetization comes into play. They are helping clients manage intricate B2B (business-to-business), B2C (business-to-consumer), and B2B2X (business-to-business-to-everything) models. This capability is key for any large organization needing to unify billing across multiple service lines or partner channels, which is exactly what's needed when a utility starts offering bundled smart-home services or a financial firm rolls out new tiered digital banking products.

You can see the success of this customer strategy reflected in several key operational metrics from the start of 2025:

• The company reported its best first-quarter non-GAAP adjusted free cash flow performance since 2018, generating $7.1 million.
• CSG Systems International, Inc. repurchased approximately 357,000 shares for about $22 million in Q1 2025.
• The quarterly cash dividend declared was $0.32 per share.
• The stated goal is to grow revenue from new verticals to greater than 35% by 2026.
• First-half 2025 revenue reached a record $597 million.

Finance: draft 13-week cash view by Friday.

CSG Systems International, Inc. (CSGS) - Canvas Business Model: Cost Structure

You're looking at where CSG Systems International, Inc. (CSGS) is spending its money to keep the lights on and drive that SaaS transition. The cost structure is heavily weighted toward the people building and deploying the software, plus the infrastructure to run it.

Significant investment in R&D for SaaS platform development, like the CSG Xponent offering, is a clear priority. For the first quarter ended March 31, 2025, the company reported R&D Expense (Exclusive of Depreciation) of $40.9 million, which was a 13.3% increase from the first quarter of 2024. This spend is directly tied to evolving their core software and services to maintain that competitive edge in billing and payments solutions.

Personnel costs are inherently high, reflecting the global software development and professional services required to implement and manage complex customer experience platforms. While a direct line item for all personnel costs isn't isolated, you see its impact across the board. As of September 2025, CSG Systems International had approximately 5.8K employees. Employee-related costs were cited as a reason for a decrease in Cost of Revenue in Q1 2025, suggesting ongoing management of that large workforce base.

Costs associated with cloud infrastructure and data center operations are baked into the Cost of Revenue and Selling, General & Administrative (SG&A) expenses, especially as the shift to SaaS accelerates. For the third quarter ended September 30, 2025, total Operating Expenses were reported at $264.37 million. The non-GAAP adjusted operating margin for that same quarter was 19.5%, showing how management balances these high fixed and variable technology costs against revenue.

To drive operating efficiencies, CSG Systems International has taken restructuring actions. In the first quarter of 2025, the company incurred $7.4 million in Restructuring and Reorganization Charges. This was primarily linked to cost efficiency initiatives, including involuntary employee terminations and facility consolidations, with an expectation of about $5 million in additional charges related to a center closure.

Here's a quick look at some of the key expense components from the first quarter of 2025:

Expense Category (Exclusive of Depreciation)	Q1 2025 Amount (USD)	Year-over-Year Change (Q1 2024 vs Q1 2025)
Cost of Revenue	$154.5 million	Decreased by 2.1%
R&D Expense	$40.9 million	Increased by 13.3%
SG&A Expense	$62.3 million	Slightly up from $61.7 million
Restructuring and Reorganization Charges	$7.4 million	Significant increase from $2.0 million

The overall cost profile in late 2025 shows a company actively investing in its future platform while simultaneously attempting to realize savings from organizational changes. Key cost-related metrics from Q3 2025 include:

• GAAP Operating Income: $30.5 million.
• Non-GAAP Adjusted Operating Income: $54.5 million.
• Cash flows from operations: $47.9 million for Q3 2025.
• Quarterly cash dividend paid: $0.32 per share.
• Stock repurchases in Q3 2025: $18 million.

Finance: draft 13-week cash view by Friday.

CSG Systems International, Inc. (CSGS) - Canvas Business Model: Revenue Streams

You're looking at how CSG Systems International, Inc. brings in the money as of late 2025. The focus is clearly shifting, but the foundation remains strong.

A major component of the revenue mix is the recurring revenue from SaaS subscriptions and managed services contracts. This stream is what management points to when discussing margin expansion and the move to an asset-light model. The momentum from these contracts is driving the overall financial picture.

The second key stream involves professional services revenue from platform implementation and integration. To be fair, this stream saw some pressure, as the second quarter of 2025 showed lower professional services revenue, which was offset by a one-time item. This dynamic highlights the ongoing strategic pivot away from project-based work.

The company recognized a significant, high-margin, non-recurring item in the second quarter of 2025: software license revenue of approximately $6 million. This single arrangement contributed to the better-than-expected Q2 non-GAAP results. This type of high-margin, non-recurring event helps bridge the gap as the recurring base grows.

The overall health and expected conversion of these revenue streams are reflected in the cash flow guidance. CSG Systems International, Inc. raised its full-year 2025 outlook, with non-GAAP adjusted free cash flow expected to be around $135 million at the midpoint. That represents approximately 20% year-over-year growth in free cash flow for 2025 versus last year. That's a solid conversion metric.

Here's a quick look at some of the key financial figures underpinning these revenue streams as of the first half of 2025:

Metric	Value (H1 2025)	Context
Total Revenue	$597 million	Record high for the first half of the year.
Non-GAAP Adjusted Free Cash Flow	$47 million	Strongest first-half result in a decade.
Revenue from Non-Cable/Telecom Verticals	32%	Progress toward the goal of greater than 35% by the end of 2026.
Revenue Concentration (Top Two Customers)	36%	Down from 49% in 2017.

You can see the diversification efforts are translating into a broader base, which is key for long-term revenue stability. The company is actively working to grow revenue from industries outside of cable and telecom, which stood at 32% of total revenue in the first half of 2025. Also, the concentration with the top two customers, Charter and Comcast, has dropped to 36% of total revenue. The company is committed to consistently expanding its non-GAAP adjusted operating margin, targeting a long-term range of 18% to 20%. This margin expansion is supported by the increasing mix of high-margin SaaS revenue. The Q2 2025 revenue was reported at $297.1 million.

The capital allocation shows how the cash generated is used, supporting the model. In the first half of 2025, CSG Systems International, Inc. paid $9 million in dividends and executed $40 million in share repurchases. They are on track to return more than $100 million in share repurchases for the full year 2025.

Here's a breakdown of the key revenue stream components and associated financial markers:

• Recurring revenue from SaaS subscriptions and managed services contracts.
• Professional services revenue from platform implementation and integration.
• Software license revenue, including a $6 million high-margin license in Q2 2025.
• Full-year 2025 non-GAAP adjusted free cash flow expected to be around $135 million.

Finance: review the Q3 2025 revenue forecast against the H2 2025 expectation of 51% of full-year revenue by end of next week.