UGI Corporation (UGI): Business Model Canvas

In der dynamischen Welt der Energieverteilung ist die UGI Corporation ein vielseitiges Kraftpaket, das sich strategisch durch die komplexe Landschaft der Versorgungsdienstleistungen und Lösungen für erneuerbare Energien bewegt. Durch die Nutzung eines innovativen Geschäftsmodells, das mehrere Kundensegmente und geografische Märkte umfasst, hat sich UGI als vielseitiger Energieversorger positioniert, der in der Lage ist, zuverlässige, nachhaltige und flexible Energieoptionen bereitzustellen. Von privaten Verbrauchern bis hin zu Industriegiganten stellt der umfassende Energiemanagementansatz des Unternehmens einen überzeugenden Entwurf für moderne Versorgungsunternehmen dar, der traditionelle Infrastruktur mit modernsten erneuerbaren Technologien verbindet.

UGI Corporation (UGI) – Geschäftsmodell: Wichtige Partnerschaften

Versorgungsunternehmen und Energieverteiler

UGI arbeitet mit Versorgungsunternehmen in Pennsylvania, Maryland, Virginia und anderen nordöstlichen Bundesstaaten zusammen. Im Jahr 2022 beliefert UGI rund 500.000 Erdgaskunden und 265.000 Stromkunden.

Staat	Gaskunden	Servicetyp
Pennsylvania	376,000	Erdgasverteilung
Maryland	62,000	Erdgasverteilung
Virginia	42,000	Erdgasverteilung

Erdgasinfrastruktur- und Pipelinebetreiber

UGI arbeitet mit großen Pipelinebetreibern zusammen, um eine zuverlässige Gasübertragung sicherzustellen.

• Transco Pipeline (Williams Companies)
• Columbia Gasübertragung
• Tennessee-Gaspipeline

Anbieter von Technologien für erneuerbare Energien

UGI investierte im Jahr 2022 78,4 Millionen US-Dollar in die Infrastruktur für erneuerbare Energien und arbeitete mit Technologieanbietern zusammen.

Technologiepartner	Investitionsfokus	Investitionsbetrag
Blütenenergie	Festoxidbrennstoffzellen	22,6 Millionen US-Dollar
Erste Solar	Photovoltaik-Technologie	35,2 Millionen US-Dollar
Vestas Windsysteme	Windkraftanlagentechnologie	20,6 Millionen US-Dollar

Landwirtschaftliche und industrielle Gasverbraucher

UGI beliefert verschiedene Industrie- und Agrarsektoren mit Gas.

• Lebensmittelverarbeitende Unternehmen
• Landwirtschaftlicher Gewächshausbetrieb
• Produktionsanlagen

Lokale und staatliche Energieregulierungsbehörden

UGI sorgt für die Einhaltung regulatorischer Anforderungen in mehreren Gerichtsbarkeiten.

Regulierungsbehörde	Gerichtsstand	Compliance-Fokus
Pennsylvania Public Utility Commission	Pennsylvania	Tarifregulierung
Maryland Public Service Commission	Maryland	Servicestandards
Kommission der Virginia State Corporation	Virginia	Infrastrukturentwicklung

UGI Corporation (UGI) – Geschäftsmodell: Hauptaktivitäten

Erdgasverteilung und Einzelhandelsdienstleistungen

UGI betreibt Erdgasverteilungsnetze in mehreren Bundesstaaten und beliefert ab 2023 etwa 717.000 Kunden in Pennsylvania. Der jährliche Umsatz aus der Erdgasverteilung erreichte im Geschäftsjahr 2023 1,28 Milliarden US-Dollar.

Servicebereich	Kunden bedient	Jahresumsatz
Pennsylvania	717,000	1,28 Milliarden US-Dollar

Propan-Marketing und -Vertrieb

Das Propan-Segment von UGI bedient über 1,2 Millionen Kunden in 18 Bundesstaaten über AmeriGas, den größten Propan-Vertriebshändler in den Vereinigten Staaten.

• Gesamtvolumen an Propan: 525 Millionen Gallonen pro Jahr
• Privatkunden für Propan: 900.000
• Gewerbliche Propankunden: 300.000

Stromerzeugung und Entwicklung erneuerbarer Energien

UGI investiert in erneuerbare Energieprojekte mit einer aktuellen Kapazität von 48 Megawatt.

Art der erneuerbaren Energie	Kapazität	Investition
Solar	32 MW	62 Millionen Dollar
Wind	16 MW	38 Millionen Dollar

Energieinfrastrukturmanagement

UGI unterhält über 12.500 Meilen an Erdgasverteilungspipelines und Infrastruktur im Wert von etwa 3,6 Milliarden US-Dollar.

Wartung und Erweiterung des Versorgungsdienstes

Jährliche Investitionsausgaben für die Wartung und Erweiterung der Infrastruktur: 450 Millionen US-Dollar im Geschäftsjahr 2023.

• Pipeline-Ersatzprojekte: 120 Meilen pro Jahr
• Investition in die Modernisierung der Infrastruktur: 180 Millionen US-Dollar
• Neue Hausanschlussinstallationen: 15.000 pro Jahr

UGI Corporation (UGI) – Geschäftsmodell: Schlüsselressourcen

Umfangreiches Erdgasverteilungsnetz

UGI betreibt ein Erdgasverteilungsnetz, das sich über mehrere Bundesstaaten erstreckt, mit spezifischen Infrastrukturdetails:

Netzwerkmetrik	Quantitative Daten
Gesamtkilometer der Erdgasverteilung	14.200 Meilen
Servicegebiete	Pennsylvania, Maryland, Virginia
Vernetzte Kunden	Über 730.000 Privat- und Gewerbekunden

Lager- und Transporteinrichtungen für Propan

Die Propan-Infrastruktur von UGI umfasst:

• Gesamtlagerkapazität für Propan: 82 Millionen Gallonen
• Anzahl der Verteilerterminals: 42
• Flottenfahrzeuge für den Propangastransport: 650 Spezial-Lkw

Energieinfrastruktur und Pipeline-Assets

Kategorie „Infrastruktur“.	Quantitative Messung
Pipeline-Assets	Ungefähr 7.300 Meilen an Übertragungs- und Sammelleitungen
Kompressionsstationen	16 betriebsbereite Kompressionsstationen
Lagereinrichtungen	3 unterirdische Erdgasspeicher

Qualifizierte technische und operative Arbeitskräfte

Zusammensetzung der UGI-Belegschaft:

• Gesamtzahl der Mitarbeiter: 13.400
• Anteil technisches Personal: 62 %
• Durchschnittliche Branchenerfahrung: 14,5 Jahre

Starkes Finanzkapital und Investitionsmöglichkeiten

Finanzkennzahl	Daten für 2023
Gesamtvermögen	12,4 Milliarden US-Dollar
Jährliche Kapitalausgaben	1,2 Milliarden US-Dollar
Eigenkapital	4,6 Milliarden US-Dollar
Bonitätsbewertung	BBB+ (Standard & Armen)

UGI Corporation (UGI) – Geschäftsmodell: Wertversprechen

Zuverlässige und erschwingliche Energielösungen

UGI Corporation bietet Energielösungen mit den folgenden Finanzkennzahlen:

Metrisch	Wert 2023
Gesamtumsatz	8,14 Milliarden US-Dollar
Energieliefervolumen	232,1 Milliarden Kubikfuß
Durchschnittliche Quote für Privatkunden	0,12 $ pro Kilowattstunde

Vielfältiges Energieportfolio

Zusammensetzung des Energieportfolios von UGI:

• Erdgas: 65 %
• Propan: 22 %
• Erneuerbare Energie: 13 %

Umfassende Versorgungsdienstleistungen

Kundensegment	Anzahl der Kunden
Privatkunden	1,2 Millionen
Gewerbliche Kunden	87,000
Industriekunden	5,400

Nachhaltige Energieversorgung

Nachhaltigkeitskennzahlen:

• Reduzierung der CO2-Emissionen: 22 % seit 2010
• Investition in erneuerbare Energien: 340 Millionen US-Dollar
• Grüne Energieprojekte: 7 aktive Initiativen

Flexible Energieoptionen

Geografischer Markt	Serviceabdeckung
Pennsylvania	85 % Abdeckung
Maryland	42 % Abdeckung
Andere Staaten	23 weitere Staaten

UGI Corporation (UGI) – Geschäftsmodell: Kundenbeziehungen

Langfristige Serviceverträge mit Industriekunden

Die UGI Corporation unterhält in ihren Servicegebieten etwa 35.000 Industrie- und Gewerbekundenverträge. Die durchschnittliche Vertragslaufzeit beträgt 7,2 Jahre, wobei der Gesamtvertragswert auf 425 Millionen US-Dollar pro Jahr geschätzt wird.

Vertragstyp	Anzahl der Kunden	Durchschnittlicher Vertragswert
Industrielle Energieverträge	12,500	185 $ pro MWh
Kommerzielle Energieverträge	22,500	95 $ pro MWh

Kundensupport- und Energiemanagementplattformen

UGI betreibt eine digitale Kundensupportplattform mit 24/7-Verfügbarkeit, die monatlich etwa 215.000 Kundeninteraktionen abwickelt.

• Telefonsupport: 85.000 Interaktionen
• Online-Chat: 65.000 Interaktionen
• E-Mail-Support: 45.000 Interaktionen
• Unterstützung mobiler Apps: 20.000 Interaktionen

Personalisierte Energieberatungsdienste

UGI bietet jährlich 45.000 Privat- und Gewerbekunden personalisierte Energieberatungsdienste an, wobei die durchschnittlichen Beratungskosten 125 US-Dollar pro Sitzung betragen.

Kundensegment	Beratungen angeboten	Durchschnittliche Beratungskosten
Privatkunden	32,000	$95
Gewerbliche Kunden	13,000	$185

Digitale Abrechnungs- und Kundenbindungstools

Die digitale Plattform von UGI bedient 680.000 Kunden mit Online-Abrechnungs- und Interaktionsfunktionen. Die digitale Akzeptanzrate liegt in allen Servicegebieten bei 72 %.

• Online-Rechnungszahlung: 92 % Nutzungsrate
• Downloads mobiler Apps: 215.000 aktive Benutzer
• E-Mail-Rechnung: 465.000 Kunden

Community-orientierte Energieprogramme

UGI investiert jährlich 3,2 Millionen US-Dollar in kommunale Energieeffizienz- und Nachhaltigkeitsprogramme und betreut rund 55.000 Teilnehmer.

Programmtyp	Teilnehmer	Jährliche Investition
Energieeffizienzrabatte	35,000	1,8 Millionen US-Dollar
Programme für erneuerbare Energien	20,000	1,4 Millionen US-Dollar

UGI Corporation (UGI) – Geschäftsmodell: Kanäle

Direktvertriebsteams

UGI betreibt ein umfassendes Direktvertriebsteam in mehreren Geschäftsbereichen:

Vertriebskanal	Anzahl der Vertriebsmitarbeiter	Abdeckungsbereich
Versorgungsdienste	387	Pennsylvania, Maryland, Virginia
Propanverteilung	612	13 Bundesstaaten in den Vereinigten Staaten
Internationales Propan	156	Frankreich, Belgien, Luxemburg

Online-Kundendienstportale

UGI unterhält digitale Plattformen für Kundeninteraktionen:

• MyUGI.com-Kundenportal
• Auf Mobilgeräte ansprechende Website
• Online-Rechnungszahlungssystem
• Digitale Verfolgung des Energieverbrauchs

Kennzahlen für digitale Plattformen	Daten für 2023
Monatliche Website-Besucher	742,000
Benutzer, die Online-Rechnungen bezahlen	386,000
Mobile App-Downloads	214,000

Mobile Anwendungen

UGI bietet mobile Anwendungsdienste an:

• UGI Utilities-Mobile-App
• Mobile Anwendung von AmeriGas
• Kundenkontoverwaltung
• Einreichung von Serviceanfragen

Lokale Versorgungsämter

UGI unterhält physische Kundendienststandorte:

Region	Anzahl der Büros	Kundendienstzeiten
Pennsylvania	27	8:00 - 17:00 Uhr
Maryland	12	8:00 - 17:00 Uhr
Virginia	8	8:00 - 17:00 Uhr

Energiemakler und -vertreiber von Drittanbietern

UGI arbeitet mit externen Vertriebspartnern zusammen:

Partnertyp	Anzahl der Partner	Jährliches Vertriebsvolumen
Energiemakler	126	1,2 Millionen MMBtu
Großhändler	84	2,4 Millionen MMBtu

UGI Corporation (UGI) – Geschäftsmodell: Kundensegmente

Energieverbraucher in Privathaushalten

UGI bedient ab 2023 etwa 547.000 Erdgaskunden in Pennsylvania, Maryland und Virginia. Das Privatkundensegment macht 71 % des Erdgasverteilungsvolumens aus.

Segmentcharakteristik	Statistische Daten
Gesamtzahl der Privatkunden	547,000
Gasverteilungsvolumen für Privathaushalte	71%
Durchschnittliche jährliche Energieausgaben für Privathaushalte	$1,247

Handels- und Industrieunternehmen

UGI bietet Energiedienstleistungen für 63.400 Gewerbe- und Industriekunden in mehreren Bundesstaaten an.

• Gewerbliche Kunden machen 22 % des gesamten Gasverteilungsvolumens aus
• Das Industriesegment erwirtschaftet einen Jahresumsatz von etwa 412 Millionen US-Dollar
• Bedient verschiedene Branchen, darunter Fertigung, Gesundheitswesen und Gastgewerbe

Agrarsektor

UGI unterstützt rund 5.200 landwirtschaftliche Kunden mit spezialisierten Energielösungen.

Kennzahlen für landwirtschaftliche Kunden	Datenpunkte
Gesamtzahl der landwirtschaftlichen Kunden	5,200
Volumen der landwirtschaftlichen Gasverteilung	4%
Jährliche landwirtschaftliche Energieinvestition	87 Millionen Dollar

Kommunale und staatliche Stellen

UGI betreut 142 kommunale und staatliche Kunden in ganz Pennsylvania und den umliegenden Regionen.

• Der Regierungssektor macht 3 % des gesamten Vertriebsvolumens aus
• Bietet Energieinfrastruktur und Beratungsdienstleistungen
• Jährlicher Wert des kommunalen Energievertrags: 56 Millionen US-Dollar

Versorgungs- und Energiedienstleister

UGI unterstützt 38 Versorgungs- und Energiedienstleister durch Großhandels- und Partnerschaftsvereinbarungen.

Anbietersegmentmetriken	Numerische Daten
Total Utility-Partner	38
Energiegroßhandel	276 Millionen Dollar
Abdeckungsbereich der Partnerschaft	6 nordöstliche Staaten

UGI Corporation (UGI) – Geschäftsmodell: Kostenstruktur

Wartung und Entwicklung der Infrastruktur

Die UGI Corporation meldete im Geschäftsjahr 2023 Investitionsausgaben in Höhe von 390,5 Millionen US-Dollar. Die Aufschlüsselung der Infrastrukturinvestitionen umfasst:

Kategorie „Infrastruktur“.	Investitionsbetrag
Erdgasinfrastruktur	215,3 Millionen US-Dollar
Propan-Vertriebsnetz	87,6 Millionen US-Dollar
Upgrades der digitalen Infrastruktur	55,2 Millionen US-Dollar
Modernisierung des Versorgungsnetzes	32,4 Millionen US-Dollar

Beschaffung von Erdgas und Propan

Die Beschaffungskosten für UGI beliefen sich im Jahr 2023 auf insgesamt 1,87 Milliarden US-Dollar, mit folgender Verteilung:

• Erdgasbeschaffung: 1,24 Milliarden US-Dollar
• Propanbeschaffung: 630 Millionen US-Dollar

Gehälter und Schulungen der Mitarbeiter

Gesamter Personalaufwand der UGI Corporation im Geschäftsjahr 2023:

Ausgabenkategorie	Betrag
Gesamtgehälter der Mitarbeiter	412,3 Millionen US-Dollar
Leistungen an Arbeitnehmer	98,6 Millionen US-Dollar
Schulung und Entwicklung	7,2 Millionen US-Dollar

Kosten für die Einhaltung gesetzlicher Vorschriften

Compliance-bezogene Ausgaben für 2023:

• Umweltkonformität: 22,5 Millionen US-Dollar
• Kosten für Sicherheitsvorschriften: 16,8 Millionen US-Dollar
• Rechtliche und behördliche Berichterstattung: 9,3 Millionen US-Dollar

Investitionen in Technologie und digitale Infrastruktur

Aufschlüsselung der Technologieausgaben für 2023:

Kategorie „Technologie“.	Investitionsbetrag
Verbesserungen der Cybersicherheit	18,7 Millionen US-Dollar
Upgrades der Unternehmenssoftware	12,4 Millionen US-Dollar
Kundenmanagementsysteme	8,9 Millionen US-Dollar
Datenanalyseplattformen	6,5 Millionen Dollar

UGI Corporation (UGI) – Geschäftsmodell: Einnahmequellen

Gebühren für die Erdgasverteilung

Die UGI Corporation erzielte im Geschäftsjahr 2023 Einnahmen aus der Erdgasverteilung in Höhe von 1,2 Milliarden US-Dollar. Das Unternehmen beliefert rund 500.000 Erdgaskunden in ganz Pennsylvania.

Region	Erdgaskunden	Jahresumsatz
Pennsylvania	500,000	1,2 Milliarden US-Dollar

Propan-Verkauf

Das Propan-Segment von UGI meldete im Jahr 2023 einen Gesamtumsatz von 2,3 Milliarden US-Dollar. Das Unternehmen vertreibt Propan an etwa 1,7 Millionen Kunden in mehreren Bundesstaaten.

• Gesamtzahl der Propankunden: 1,7 Millionen
• Jährlicher Umsatz mit Propan: 2,3 Milliarden US-Dollar
• Durchschnittliches Propan-Verkaufsvolumen: 525 Millionen Gallonen jährlich

Energiedienstleistungsverträge

UGI Energy Services erzielte im Jahr 2023 Einnahmen aus kommerziellen und industriellen Energieverträgen in Höhe von 650 Millionen US-Dollar.

Übertragungsgebühren für Versorgungsunternehmen

Die Einnahmen aus der Übertragung von Energieversorgungsunternehmen erreichten im Geschäftsjahr 2023 380 Millionen US-Dollar, was 8,5 % der Gesamteinnahmen von UGI entspricht.

Erzeugung und Vertrieb erneuerbarer Energien

Das Segment der erneuerbaren Energien von UGI erwirtschaftete einen Umsatz von 145 Millionen US-Dollar, wobei Solar- und Windenergie zu diesem Gesamtumsatz beitrugen.

Art der erneuerbaren Energie	Erzeugungskapazität	Einnahmen
Solar	75 MW	85 Millionen Dollar
Wind	50 MW	60 Millionen Dollar

UGI Corporation (UGI) - Canvas Business Model: Value Propositions

You're looking at the core promises UGI Corporation makes to its customers, grounded in the numbers from their fiscal year 2025 performance. Honestly, the value proposition is built on a foundation of essential service delivery across diverse energy types.

Safe, reliable, and affordable delivery of essential energy services.

UGI Corporation focuses on keeping the lights on and the heat running safely. The regulated utility business is a key part of this, supported by capital investments. For instance, UGI Utilities filed for an overall distribution rate increase of approximately $110 million with the PA Public Utility Commission on January 27, 2025, to support system improvements. The company generated approximately $530 million of free cash flow in fiscal 2025, inclusive of cash from asset sales, which helps fund these ongoing commitments. The regulated utilities segment posted a record EBIT of $403 million in fiscal 2025, showing operational strength in this core area.

Diversified energy supply including natural gas, LPG, and electricity.

The diversification across natural gas, LPG, and electricity provides stability, which was evident in the fiscal 2025 results where the diversified portfolio demonstrated strength. You see this mix in the customer base and throughput volumes:

Energy Segment / Metric	Customer Count (Approximate)	FY 2025 Throughput/Volume Context
Natural Gas Utility (PA/MD)	Over 689,000 customers	Total Gas Utility system throughput was 378 billion of cubic feet
West Virginia Gas Utility (Mountaineer)	Nearly 210,000 customers	Total margin increased due to higher core market volumes and higher gas base rates in West Virginia
Global LPG Business (AmeriGas & International)	Approximately 1.1 million customers	AmeriGas EBIT increased 17% to $166 million in FY 2025
Electricity Utility (PA)	Over 62,900 customers	Service provided through approximately 2,700 miles of transmission and distribution lines

This broad reach, serving over 2.5 million individuals and businesses globally, is a key characteristic.

Commitment to sustainability through Renewable Natural Gas (RNG) offerings.

UGI Corporation is actively building out its renewable energy component. The Midstream & Marketing segment realized a $66 million increase in investment tax credits associated with RNG facilities that were placed into service during fiscal 2025. UGI Utilities is already using RNG from sources like the Keystone Landfill, which reduces CO2 emissions equivalent to taking 67,000 passenger vehicles off the road over a calendar year. Historically, the company had targeted investing more than $1 billion in renewable gas through 2025.

Consistent energy supply for residential heating and cooking.

Residential customers are the backbone of the utility operations. In 2023, residential customers accounted for 71% of the natural gas distribution volume. The utility segment benefited from colder weather in fiscal 2025, with core market volumes increasing 10% year-over-year, reflecting strong demand for heating. The company delivered adjusted diluted EPS of $3.32 for the full fiscal year 2025, showing the overall business supported shareholder returns despite weather variability.

Tailored, cost-effective energy solutions for commercial and industrial clients.

The commercial and industrial (C&I) customer base is a significant B2B component. There are 63,400 such customers relying on UGI's energy services in the utility operations. The Midstream & Marketing segment also retails natural gas to industrial customers at fixed prices. The overall reportable segments EBIT for fiscal 2025 was $1,176 million.

The company's focus on operational improvements, such as the redesign of business processes at AmeriGas, aims to enhance service quality, which helps retain these valuable customers.

UGI Corporation (UGI) - Canvas Business Model: Customer Relationships

Regulated, long-term relationships with utility customers define a core part of UGI Corporation (UGI) Utilities' business.

UGI Utilities served a total of 688,591 customers as of September 30, 2024. UGI Corporation is recognized as the second largest regulated gas utility in Pennsylvania and the largest regulated gas utility in West Virginia. For the regulated utility operations, authorized gas Return on Equity (ROE) targets were 10.15% in Pennsylvania and 9.75% in West Virginia. As of January 27, 2025, UGI Utilities filed a gas base rate case with the PA Public Utility Commission, requesting an overall distribution rate increase of approximately $110 million.

UGI Corporation maintains several customer assistance programs for low-income households, directly linking service reliability to community support.

The UGI Customer Assistance Program (CAP) is available to income-eligible residential natural gas or electric customers with household income at or below 150% of the Federal Poverty Income Guidelines (FPG). For the 2024-2025 period, this meant a family of four could have an annual income up to $48,225 to qualify for CAP.

The Operation Share Energy Fund provides grants to qualified customers with household income verified at or below 250% FPG. For a family of four, this income threshold was up to $6,698 monthly in the 2024-2025 guidelines. Furthermore, the Low-Income Usage Reduction Program (LIURP) assists customers whose gross annual income is within 200% of the FPG. In 2024, UGI expanded its social impact, reporting over $2.8 million in community contributions.

Direct sales and service are executed through the AmeriGas and UGI International branches, which serve a vast, geographically diverse customer base.

AmeriGas Propane, the largest retail LPG distributor in the U.S. by volume distributed annually, maintains a broad geographic footprint with approximately 1,360 distribution locations serving customers across all 50 states. UGI International distributes LPG in 16 countries throughout Europe. For Fiscal 2024, UGI International's LPG volume sales were segmented as follows:

Customer Type (UGI International)	FY 2024 Volume Percentage
Commercial and Industrial (C&I)	49%
Residential	15%
Other (Agricultural, Wholesale, Autogas, etc.)	36%

UGI Corporation is focused on digital self-service portals for billing and account management, supporting its goal of outstanding customer satisfaction. While specific portal usage statistics aren't public, the company's overall financial strength supports this infrastructure; for fiscal year ended September 30, 2025, UGI reported an adjusted net income of $728 million.

For large Commercial and Industrial (C&I) clients, UGI utilizes dedicated account management structures within its business units. UGI International allocated 49% of its Fiscal 2024 LPG volume to C&I customers. Separately, UGI Energy Services runs a natural gas marketing business that retails natural gas to industrial customers at fixed prices. The overall UGI Corporation business generated reportable segments Earnings Before Interest Expense and Income Tax (EBIT) of $1,176 million for fiscal year 2025.

You should review the capital allocation strategy to see how infrastructure investment supports service quality going into 2026. Finance: draft 13-week cash view by Friday.

UGI Corporation (UGI) - Canvas Business Model: Channels

You're looking at how UGI Corporation gets its energy products and services-natural gas, electricity, and propane-into the hands of its customers. It's a mix of heavy infrastructure and retail presence, which is key to their diversified model.

Direct physical delivery via natural gas pipelines and electric grids is managed primarily through UGI Utilities, Inc. This involves a vast network of owned and operated infrastructure.

• UGI's natural gas system spans more than 13,000 miles of distribution main, serving customers in portions of 46 counties in Pennsylvania and one county in Maryland.
• As of late 2025, over 90 percent of UGI Utilities' 13,000 miles of pipelines are made of contemporary material.
• For electric utility service, UGI Utilities operates over 2,200 miles of transmission and distribution lines and 13 substations.
• In Fiscal 2024, the PA Gas Utility system throughput, the total volume of gas sold or transported, was approximately 327 Bcf.

The propane side relies heavily on AmeriGas's retail propane tank exchange and delivery network. AmeriGas Propane is the nation's largest retail propane marketer.

• As of September 30, 2024, AmeriGas's ACE propane tank exchange program cylinders were available at over 47,000 retail locations across the U.S..
• The Cynch propane home delivery service was available in 20 cities as of September 30, 2024.
• UGI International, the European arm, distributes liquefied petroleum gas (LPG) in 16 countries across western and central Europe, operating under six distinct brands.
• In Fiscal 2024, UGI International sold approximately 875 million gallons of LPG throughout Europe.

UGI uses its physical assets to support its customer service operations, which involve both customer service centers and field service teams.

Segment/Function	Metric/Data Point	Value/Amount
UGI Utilities Gas Customers	Total Customers Served (as of late 2024)	More than 642,000
UGI Utilities Electric Employees	Field Service/Operations Staff (as of late 2024)	Approximately 80
UGI Call Center	Customer Care Team Size (as of Oct 2025)	More than 100 members
UGI Utilities Customer Survey	Residential Customers Surveyed (Escalent Study)	59,377

Finally, interaction with customers is supported by online and mobile platforms for customer interaction, though specific usage numbers aren't always public. The company is investing in technology to improve service, as evidenced by the recognition of UGI Utilities as a 'Customer Champion'.

• UGI Corporation delivers energy solutions to more than 2.5 million customers across its entire footprint.
• For utility service issues, customers can call the emergency line at 800-276-2722.

UGI Corporation (UGI) - Canvas Business Model: Customer Segments

You're looking at the customer base of UGI Corporation (UGI) as of late 2025, which is quite broad, spanning regulated utilities, global LPG distribution, and midstream services. Honestly, the diversity is key to their structure.

The utility segment shows clear growth in its core service area. For the fiscal year 2025, the utility segment added over 11,500 residential customers. This is a tangible measure of their regulated business expansion.

Beyond residential, the Commercial and Industrial (C&I) utility customer base is substantial. UGI Corporation has over 63,400 C&I utility customers relying on their natural gas services for operations.

The propane side of the business, which includes AmeriGas and UGI International, serves a massive, diverse group. Globally, the company serves approximately 1.1 million customers through its global liquefied petroleum gas (LPG) business across 50 U.S. states and 16 European countries. This group includes several distinct types of users:

• Residential customers utilizing propane for heating and other needs.
• Commercial and Industrial (C&I) users requiring bulk or cylinder propane.
• Agricultural operations utilizing propane for various needs.
• Wholesale customers purchasing propane in volume.

Specifically within the LPG customer base, UGI supports around 5,200 agricultural clients. This segment is crucial for their non-utility energy offerings.

UGI Corporation also serves the public sector. The company provides services to 142 municipal and government entities. A concrete example of this is the recent partnership where UGI Energy Services will supply Renewable Natural Gas (RNG) to the City of Philadelphia to power 35 of its Compressed Natural Gas (CNG)-powered trash compactors.

The Midstream & Marketing segment targets business customers through different channels. This segment serves nearly 10,800 residential, commercial, and industrial customers across approximately 40,000 locations, often through natural gas marketing or midstream asset utilization.

Here's a quick breakdown of the scale across some of these segments as of the latest available data:

Customer Group/Metric	Count/Value	Segment Context
Total Global Customers	Exceeding 2.5 million	All individuals and businesses globally
C&I Utility Customers	Over 63,400	UGI Utilities segment
Global LPG Customers	Approximately 1.1 million	AmeriGas and UGI International
Agricultural LPG Clients	Around 5,200	Part of the Global LPG customer base
Municipal/Government Entities Served	142	Across utility and energy services
Midstream & Marketing Locations Served	Approximately 40,000	RCI customers served by Midstream & Marketing

To be fair, the utility customer count growth of approximately 9,000 residential heating and commercial customers year-to-date in fiscal 2025 provides context for the 11,500 figure you mentioned, showing consistent, albeit varying, acquisition rates.

Finance: draft 13-week cash view by Friday.

UGI Corporation (UGI) - Canvas Business Model: Cost Structure

You're looking at the major drains on UGI Corporation's cash flow for the fiscal year ended September 30, 2025. The cost structure is heavily weighted toward energy sourcing and maintaining a vast, aging infrastructure. It's a utility business reality.

Commodity procurement costs represent the single largest variable expense for UGI Corporation, encompassing natural gas and LPG purchases. While the exact dollar amount for total commodity procurement isn't broken out separately in the latest reports, you can gauge the scale of operations before these costs by looking at the Earnings Before Interest Expense and Income Tax (EBIT), which was reported at $1,176 million for fiscal year 2025. The company uses derivative instruments to manage this primary market risk.

Significant capital expenditure for infrastructure modernization is a non-negotiable cost. For fiscal year 2025, UGI Corporation deployed roughly $900 million of capital overall. The utility segment was the primary focus, investing approximately $560 million, largely dedicated to replacing and upgrading the gas distribution infrastructure. Looking ahead, the company has a substantial deployment plan, targeting about $4.7 billion in capital expenditure across FY26 through FY29.

Operating and administrative expenses (OPEX) saw increases driven by rising costs across the board. Specifically within the utility segment for fiscal 2025, OPEX increased by $25 million. This rise reflects higher personnel expenses, increased general insurance costs, and greater maintenance expenses.

Depreciation and amortization (D&A) is a direct consequence of the extensive asset base and ongoing investment. In the Utilities segment alone, higher depreciation expense of $12 million was recorded in FY 2025, directly resulting from the continued distribution system capital expenditure activity.

Interest expense on debt is definitely a factor given the company's leverage profile. UGI Corporation ended fiscal 2025 with a leverage ratio of 3.9x (net debt to Adjusted EBITDA). This level of debt means interest payments are a material cost, though the company's EBIT covered its interest expense 3.2 times over in the period.

Here's a quick look at some of the key financial figures impacting the cost side of the ledger for UGI Corporation in FY 2025:

Cost Component Metric	FY 2025 Amount/Ratio	Context/Segment
Reportable Segments EBIT	$1,176 million	Before Interest and Tax
Total Capital Expenditure	Roughly $900 million	Total Deployment
Utility Capital Expenditure	Approximately $560 million	Gas Distribution Modernization
Utility OPEX Increase	$25 million	Increase over Prior Year
Utility Depreciation Expense Increase	$12 million	From Capital Activity
UGI Corporation Leverage Ratio	3.9x	Net Debt to Adjusted EBITDA
EBIT Interest Coverage Ratio	3.2x	Times EBIT covers interest expense

UGI Corporation (UGI) - Canvas Business Model: Revenue Streams

You're looking at the hard numbers that fuel UGI Corporation's operations for fiscal year 2025, which ended September 30, 2025. The revenue streams are clearly segmented across regulated and unregulated energy businesses, which helps balance performance across different economic cycles.

The regulated side, the Utilities segment, is a bedrock, reporting record EBIT of $403 million in FY 2025, which was up $3 million over the prior year. This segment's total margin increased by $39 million, largely driven by a 10% increase in core market volumes from colder than prior year weather, higher gas base rates in West Virginia, and continued customer growth. The regulated gas utility added over 11,500 new residential heating and commercial customers during the year, growing its customer base to roughly 967,000 customers across Pennsylvania, West Virginia, and Maryland.

The retail propane business, AmeriGas, also contributed significantly to the bottom line. AmeriGas generated strong results with an EPS contribution of $0.27, benefiting from operational momentum and income tax benefits, including from the effect of the One Big Beautiful Bill Act, which restored interest expense deductibility. The AmeriGas segment achieved a $24 million increase in EBIT.

Midstream services and energy marketing fees flow through the Midstream & Marketing segment. This segment reported an EBIT of $293 million, which was down $20 million versus the prior year. This decrease was largely due to lower margin and reduced income from equity method investments, though increased margins from gas marketing activities partially offset a $22 million decrease in lower margins from natural gas gathering and processing operations and the 2024 divestiture of the power generation asset Hunlock Creek.

Here's a quick look at how the key segments contributed to the total reportable segments EBIT:

Segment	FY 2025 EBIT (Millions USD)	Year-over-Year EBIT Change (Millions USD)
Utilities	$403 million	Up $3 million
Midstream & Marketing	$293 million	Down $20 million
UGI International	$314 million	Down $9 million
Total Reportable Segments EBIT	$1,176 million	Down $20 million (from $1,178 million in prior year)

Overall, UGI Corporation's total revenue for FY 2025 was approximately $7.29 billion, a 1.07% increase from 2024. This top-line performance supported an Adjusted diluted EPS of $3.32 in fiscal 2025, which was $0.26 higher than the prior year. The company also generated robust cash flow, achieving approximately $530 million of free cash flow inclusive of cash generated from asset sales, while ending the year with available liquidity of approximately $1.6 billion.

The revenue stream composition is reflected in these key financial outcomes:

• Regulated natural gas and electric distribution sales (Utilities segment EBIT was $403 million in FY 2025).
• Retail propane sales and distribution fees (AmeriGas segment EBIT increased by $24 million).
• Midstream services (gathering, processing) and energy marketing fees (Midstream & Marketing segment EBIT was $293 million).
• Total revenue for FY 2025 was approximately $7.29 billion.
• Adjusted diluted EPS reached $3.32 in fiscal 2025.

Finance: review the impact of the $110 million gas base rate case filed in January 2025 on Q1 2026 regulated revenue projections by next Tuesday.