ZIM Integrated Shipping Services Ltd. (ZIM): Business Model Canvas

In der riesigen und dynamischen Welt der globalen Seelogistik gilt ZIM Integrated Shipping Services Ltd. als Leuchtturm der Innovation und strategischen Exzellenz und navigiert die komplexen Meere des internationalen Handels mit bemerkenswerter Präzision. Durch die nahtlose Verbindung modernster digitaler Technologien, umfangreicher globaler Netzwerke und umfassender Versandlösungen hat ZIM den traditionellen Seetransport in ein anspruchsvolles, kundenorientiertes Ökosystem verwandelt, das Unternehmen über Kontinente hinweg verbindet. Dieses komplexe Geschäftsmodell zeigt, wie sich ZIM strategisch als führender Akteur in der Schifffahrtsbranche positioniert hat und beispiellose Wertversprechen bietet, die über den bloßen Transport hinausgehen und ganzheitliche Logistiklösungen umfassen.

ZIM Integrated Shipping Services Ltd. (ZIM) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Allianzen mit großen globalen Versand- und Logistikunternehmen

ZIM hat strategische Partnerschaften mit wichtigen globalen Schifffahrtsnetzwerken aufgebaut:

Partner	Art der Allianz	Gründungsjahr
DIE Allianz	Vereinbarung zur gemeinsamen Nutzung von Schiffen	2017
Mittelmeer-Reederei (MSC)	Strategische Zusammenarbeit	2022

Zusammenarbeit mit Hafenbehörden und Terminalbetreibern

ZIM unterhält wichtige Partnerschaften mit globalen Hafeninfrastrukturanbietern:

• Hafen von Los Angeles
• Hafen von Rotterdam
• Hafen von Shanghai
• Hafen von Singapur

Partnerschaften mit Containerherstellern und Leasingunternehmen

Partner	Größe der Containerflotte	Leasingvertragswert
Triton International	38.000 TEU	425 Millionen Dollar
CAI International	22.000 TEU	280 Millionen Dollar

Joint Ventures mit regionalen Versanddienstleistern

ZIM hat Joint Ventures in strategischen Meeresregionen gegründet:

• ZIM Brazil Ltda (Südamerika)
• ZIM India Private Limited
• ZIM Far East Pte Ltd (Singapur)

Technologiepartner für digitale Versandplattformen

ZIM arbeitet mit fortschrittlichen Technologieanbietern zusammen:

Technologiepartner	Fokusbereich	Investition
IBM	Blockchain-Versandlösungen	12,5 Millionen US-Dollar
Loginnr	IoT-Containerverfolgung	3,2 Millionen US-Dollar

ZIM Integrated Shipping Services Ltd. (ZIM) – Geschäftsmodell: Hauptaktivitäten

Globale Containerschifffahrt und Seetransportdienste

ZIM betreibt ein globales Containerschifffahrtsnetzwerk mit folgenden Flottenmerkmalen:

Flottenmetrik	Daten für 2023
Gesamtzahl der Schiffe	81 Schiffe
Gesamtkapazität des Containers	124.000 TEU
Jährliches Transportaufkommen	3,1 Millionen TEU

Schiffsbetrieb und Flottenmanagement

Die Schiffsmanagementstrategie von ZIM umfasst:

• Aufrechterhaltung einer modernen und effizienten Flotte
• Implementierung fortschrittlicher Navigationstechnologien
• Optimierung des Kraftstoffverbrauchs und der Betriebseffizienz

Frachtrouting und Logistikoptimierung

Details zum operativen Netzwerk:

Streckencharakteristik	Statistik 2023
Anzahl globaler Handelsrouten	69 Handelsrouten
Geografische Abdeckung	Wir beliefern 5 Kontinente
Portverbindungen	179 Häfen weltweit

Digitale Transformation und Technologieimplementierung

Kennzahlen für Technologieinvestitionen:

• Budget für die Entwicklung digitaler Plattformen im Jahr 2023: 42 Millionen US-Dollar
• Implementierung von KI-gesteuerten Routenoptimierungssystemen
• Echtzeit-Tracking- und digitale Dokumentationsplattformen

Entwicklung und Instandhaltung internationaler Handelsrouten

Leistungskennzahlen für Handelsrouten:

Kategorie „Handelsroute“.	Leistung 2023
Handelsvolumen zwischen Asien und Europa	1,2 Millionen TEU
Transpazifisches Handelsvolumen	890.000 TEU
Transatlantisches Handelsvolumen	420.000 TEU

ZIM Integrated Shipping Services Ltd. (ZIM) – Geschäftsmodell: Schlüsselressourcen

Moderne Containerschiffflotte

Zum 31. Dezember 2023 betreibt ZIM eine Flotte mit folgenden Spezifikationen:

Flottencharakteristik	Menge/Details
Insgesamt eigene Schiffe	5 Schiffe
Gesamtzahl der gecharterten Schiffe	72 Schiffe
Gesamtflottengröße	77 Schiffe
Gesamtkapazität	136.000 TEU

Digitale Tracking- und Logistikmanagementsysteme

Zur digitalen Infrastruktur des ZIM gehören:

• Digitale Plattform ZIM SMART
• Echtzeit-Tracking-Funktionen
• Online-Buchungssystem
• Cloudbasierte Logistikmanagement-Technologie

Globale Netzwerkinfrastruktur

Netzwerkmetrik	Menge
Gesamte Versandrouten	98 Routen
Geografische Abdeckung	Weltweit, 5 Kontinente
Portverbindungen	285 Häfen

Zusammensetzung der Belegschaft

Mitarbeiterkategorie	Nummer
Gesamtzahl der Mitarbeiter	5,500
Maritimes Personal	1,800
Logistikprofis	2,200

Finanzkapital

Finanzkennzahl	Betrag (USD)
Gesamtvermögen (2023)	4,2 Milliarden US-Dollar
Eigenkapital	1,8 Milliarden US-Dollar
Zahlungsmittel und Zahlungsmitteläquivalente	632 Millionen Dollar

ZIM Integrated Shipping Services Ltd. (ZIM) – Geschäftsmodell: Wertversprechen

Umfassende globale Versandlösungen

ZIM betreibt eine Flotte von 128 Schiffen (Stand Q4 2023) mit einer Gesamtkapazität von 1.417.670 TEU. Das Unternehmen bedient über 180 Handelsrouten, die wichtige globale Häfen auf sechs Kontinenten verbinden.

Flottenmetrik	Menge
Gesamtzahl der Schiffe	128
Gesamte TEU-Kapazität	1,417,670
Globale Handelsrouten	180+

Zuverlässige und effiziente Seetransportdienste

ZIM hält im Jahr 2023 eine pünktliche Lieferleistung von 98,5 % bei einer durchschnittlichen Schiffsauslastung von 92,3 % aufrecht.

• Pünktlichkeitsquote: 98,5 %
• Schiffsauslastungsrate: 92,3 %
• Jährliches Frachtvolumen: 3,1 Millionen TEU

Flexible Frachtabfertigungs- und Logistikfunktionen

ZIM wickelt verschiedene Frachtarten ab, darunter Container-, Kühl- und Spezialtransporte. Im Jahr 2023 verwaltete das Unternehmen 42.000 Kühlcontainertransporte.

Frachtart	Jahresvolumen
Standardcontainer	2,7 Millionen TEU
Kühlcontainer	42.000 Sendungen
Spezialfracht	350.000 TEU

Erweiterte digitale Sendungsverfolgung und Sendungsüberwachung in Echtzeit

Die digitale Plattform von ZIM verarbeitet monatlich über 500.000 digitale Tracking-Anfragen mit einer Systemzuverlässigkeitsrate von 99,7 %.

• Monatliche Tracking-Anfragen der digitalen Plattform: 500.000+
• Systemzuverlässigkeit: 99,7 %
• Aktive Benutzer der mobilen App: 87.000

Wettbewerbsfähige Preise und kostengünstige Versandoptionen

Die durchschnittlichen Kosten von ZIM pro transportiertem TEU beliefen sich im Jahr 2023 auf 1.245 US-Dollar, was 12 % niedriger ist als der Branchendurchschnitt.

Preismetrik	Wert
Durchschnittliche Kosten pro TEU	$1,245
Kostenvorteil gegenüber der Industrie	12 % niedriger
Jahresumsatz	3,4 Milliarden US-Dollar

ZIM Integrated Shipping Services Ltd. (ZIM) – Geschäftsmodell: Kundenbeziehungen

Dedizierte Kundendienst- und Supportteams

ZIM unterhält ab 2023 ein globales Kundendienstnetzwerk mit 54 Niederlassungen in 25 Ländern. Das Unternehmen beschäftigt rund 7.200 Mitarbeiter, die sich der Kundenbetreuung und dem Beziehungsmanagement widmen.

Kundendienstkennzahlen	Leistung 2023
Durchschnittliche Reaktionszeit	Weniger als 4 Stunden
Kundenzufriedenheitsrate	87.5%
Unterstützte Sprachen	12 Sprachen

Langfristige Vertragsbeziehungen mit Firmenkunden

ZIM hat langfristige Partnerschaften mit über 180 großen Unternehmenskunden aus verschiedenen Branchen aufgebaut. Die durchschnittliche Vertragslaufzeit beträgt 3-5 Jahre.

• Die Top-10-Kunden machen 42 % des jährlichen Versandumsatzes aus
• Auftragswertspanne: 5 bis 75 Millionen US-Dollar pro Jahr
• Verlängerungsrate bestehender Unternehmensverträge: 93 %

Digitale Self-Service-Plattformen für Buchung und Tracking

Die digitale Plattform von ZIM, ZIM NOW, wickelt rund 65 % der Kundenbuchungen und Tracking-Anfragen online ab.

Kennzahlen für digitale Plattformen	Statistik 2023
Monatlich aktive Benutzer	38,500
Abschlussrate der Online-Buchung	92%
Mobile App-Downloads	127,000

Personalisierte Logistikberatungsdienste

ZIM bietet spezialisierte Logistikberatung für 215 Unternehmenskunden mit eigenen Account Managern für jeden strategischen Kunden.

Regelmäßiges Kommunikations- und Beziehungsmanagement

Das Unternehmen führt vierteljährlich Geschäftsüberprüfungen mit 76 % seiner Top-Firmenkunden durch, wobei auch Interaktionen mit der Geschäftsleitung einbezogen werden.

Kommunikationshäufigkeit	Prozentsatz der Kunden
Monatliche Touchpoints	48%
Vierteljährliche Geschäftsberichte	76%
Jährliche strategische Treffen	100 % erstklassige Kunden

ZIM Integrated Shipping Services Ltd. (ZIM) – Geschäftsmodell: Kanäle

Online-Buchungs- und Reservierungsplattformen

ZIM betreibt die Digitale Plattform ZIM.com, das im Jahr 2023 52 % der Kundenbuchungen abwickelte. Die Online-Plattform unterstützt die Frachtverfolgung in Echtzeit für 85 % der Versandrouten.

Digitale Plattformmetrik	Leistung 2023
Online-Buchungsprozentsatz	52%
Abdeckung der Frachtverfolgung	85%
Jährliche digitale Transaktionen	127,456

Direktvertriebsteams und maritime Vertreter

ZIM behauptet 87 globale Vertriebsbüros auf 6 Kontinenten. Das Unternehmen beschäftigt ab 2023 342 Direktvertriebsmitarbeiter.

• Abdeckung des Vertriebsteams in wichtigen maritimen Regionen
• Spezialisierte Vertreter für verschiedene Frachtsegmente
• Direkte Kundenbindungsstrategie

Digitale Kommunikations- und Tracking-Anwendungen

ZIMs Digitales Trackingsystem von CargoTech überwacht jährlich 1,2 Millionen TEU (Twenty-foot Equivalent Units) mit einer Echtzeitgenauigkeit von 97,3 %.

Digitale Tracking-Metriken	Leistung 2023
Jährlicher TEU verfolgt	1,200,000
Tracking-Genauigkeit	97.3%
Mobile App-Downloads	64,523

Globales Netzwerk von Versandbüros und Agenten

ZIM ist tätig in 29 Länder mit einem Netzwerk von 172 direkten und indirekten Speditionsagenten.

Branchenmessen und maritime Konferenzen

ZIM nahm im Jahr 2023 an 18 internationalen maritimen Konferenzen teil, die 63 % der großen globalen Schifffahrtsveranstaltungen repräsentierten.

Konferenzteilnahme	Daten für 2023
Gesamtzahl der besuchten Konferenzen	18
Globale Veranstaltungsberichterstattung	63%
Neue Geschäftsverbindungen	247

ZIM Integrated Shipping Services Ltd. (ZIM) – Geschäftsmodell: Kundensegmente

Große multinationale Unternehmen

ZIM bedient große globale Konzerne mit komplexen Versandanforderungen. Im Jahr 2023 belief sich der Umsatz von ZIM mit großen multinationalen Kunden auf 3,42 Milliarden US-Dollar, was 47 % des Gesamtumsatzes entspricht.

Kundentyp	Jährliches Versandvolumen	Umsatzbeitrag
Technologieunternehmen	312.000 TEU	780 Millionen Dollar
Elektronikhersteller	268.000 TEU	672 Millionen US-Dollar

Kleine und mittlere internationale Händler

Kleine und mittlere Unternehmen machen 35 % des Kundenstamms von ZIM aus und erwirtschaften im Jahr 2023 einen Umsatz von 2,56 Milliarden US-Dollar.

• Durchschnittliche Sendungsgröße: 45–120 TEU
• Hauptregionen: Europa, Nordamerika, Asien
• Jährliche Kundenwachstumsrate: 8,3 %

Automobil- und Fertigungsindustrie

Im Jahr 2023 transportierte ZIM 156.000 automobilbezogene Container und erwirtschaftete einen Umsatz von 1,14 Milliarden US-Dollar.

Branchensegment	Behältervolumen	Einnahmen
Automobilteile	98.000 TEU	712 Millionen Dollar
Fertigungsausrüstung	58.000 TEU	428 Millionen US-Dollar

Konsumgüter- und Einzelhandelsunternehmen

Das Konsumgütersegment erzielte im Jahr 2023 einen Umsatz von 1,98 Milliarden US-Dollar für ZIM.

• Insgesamt verschiffte Container: 224.000 TEU
• Wichtige Einzelhandelskunden: 87 globale Marken
• Geografische Abdeckung: 6 Kontinente

Agrar- und Rohstoffexporteure

Die landwirtschaftliche Schifffahrt generierte für ZIM im Jahr 2023 einen Umsatz von 892 Millionen US-Dollar.

Warentyp	Jährliches Versandvolumen	Einnahmen
Körner	76.000 TEU	348 Millionen US-Dollar
Frische Produkte	54.000 TEU	276 Millionen Dollar
Andere Waren	42.000 TEU	268 Millionen Dollar

ZIM Integrated Shipping Services Ltd. (ZIM) – Geschäftsmodell: Kostenstruktur

Schiffstreibstoff- und Betriebskosten

Im Jahr 2023 meldete ZIM Gesamtkosten für den Schiffsbetrieb in Höhe von 1,67 Milliarden US-Dollar. Die Bunkertreibstoffkosten machten einen erheblichen Teil der Betriebskosten aus, wobei der durchschnittliche Treibstoffverbrauch pro Schiff jährlich etwa 40.000 Tonnen beträgt.

Ausgabenkategorie	Betrag (USD)
Gesamtkosten für den Schiffsbetrieb	$1,670,000,000
Durchschnittlicher Kraftstoffverbrauch pro Schiff	40.000 Tonnen
Durchschnittliche Bunkertreibstoffkosten	500–600 US-Dollar pro Tonne

Kosten für Flottenwartung und Schiffsleasing

Die Flottenwartungs- und Leasingkosten von ZIM beliefen sich im Jahr 2023 auf rund 850 Millionen US-Dollar. Das Unternehmen betreibt eine gemischte Flotte aus eigenen und gecharterten Schiffen.

• Gesamtflottengröße: 128 Schiffe
• Eigene Schiffe: 54
• Gecharterte Schiffe: 74
• Durchschnittliche Schiffsleasingkosten pro Tag: 15.000 bis 25.000 US-Dollar

Arbeits- und Personalkosten

Die Personalkosten für ZIM beliefen sich im Jahr 2023 auf 380 Millionen US-Dollar und deckten weltweit rund 5.100 Mitarbeiter ab.

Personalkostenkategorie	Betrag (USD)
Gesamter Arbeitsaufwand	$380,000,000
Gesamtzahl der Mitarbeiter	5,100
Durchschnittliche Personalkosten pro Mitarbeiter	$74,500

Investitionen in Technologie und digitale Infrastruktur

ZIM investierte im Jahr 2023 rund 45 Millionen US-Dollar in Technologie und digitale Infrastruktur und konzentrierte sich dabei auf digitale Transformation und betriebliche Effizienz.

• Investition in die Entwicklung digitaler Plattformen: 22 Millionen US-Dollar
• Cybersicherheitsinfrastruktur: 8 Millionen US-Dollar
• Upgrades der Logistiksoftware: 15 Millionen US-Dollar

Hafengebühren und Einhaltung maritimer Vorschriften

Die Ausgaben für die Einhaltung maritimer Vorschriften und die hafenbezogenen Ausgaben für ZIM beliefen sich im Jahr 2023 auf rund 220 Millionen US-Dollar.

Compliance-Ausgabenkategorie	Betrag (USD)
Gesamte Hafengebühren	$130,000,000
Kosten für die Einhaltung gesetzlicher Vorschriften	$90,000,000
Ausgaben für Umweltvorschriften	$25,000,000

ZIM Integrated Shipping Services Ltd. (ZIM) – Geschäftsmodell: Einnahmequellen

Transportgebühren für den Containerversand

Im Jahr 2023 meldete ZIM einen Gesamtumsatz von 14,02 Milliarden US-Dollar, wobei die Transportgebühren für die Containerschifffahrt die Haupteinnahmequelle darstellten. Die durchschnittlichen Frachtraten für 2023 lagen bei etwa 1.398 US-Dollar pro TEU (Twenty-Fuß-Äquivalenteinheit).

Umsatzkategorie	Betrag 2023 ($)	Prozentsatz des Gesamtumsatzes
Containerversandgebühren	10,8 Milliarden	77.1%
Linienschifffahrtsvolumen	3,1 Millionen TEU	N/A

Frachtabfertigung und Logistikdienstleistungen

ZIM erwirtschaftete im Jahr 2023 rund 1,5 Milliarden US-Dollar mit Frachtumschlags- und Logistikdienstleistungen.

• Frachtkonsolidierungsdienste
• Lagerlösungen
• Multimodale Transportdienstleistungen

Gebühren für digitale Plattform und Tracking-Service

Der Umsatz mit digitalen Diensten erreichte im Jahr 2023 210 Millionen US-Dollar, was einer Steigerung von 15 % gegenüber dem Vorjahr entspricht.

Spezialfracht- und Chartertransportdienste

Spezialfracht- und Charterschifffahrtsdienste trugen im Jahr 2023 680 Millionen US-Dollar zum Umsatz von ZIM bei.

Spezialfrachttyp	Umsatz 2023 ($)
Kühlfracht	340 Millionen
Projektfracht	220 Millionen
Gecharterte Schiffe	120 Millionen

Zusätzliche Einnahmen aus der maritimen Logistik

Nebendienstleistungen erwirtschafteten im Jahr 2023 620 Millionen US-Dollar.

• Versicherungsdienstleistungen
• Zollabfertigung
• Dokumentationsunterstützung
• Lieferkettenmanagement

ZIM Integrated Shipping Services Ltd. (ZIM) - Canvas Business Model: Value Propositions

You're looking at how ZIM Integrated Shipping Services Ltd. (ZIM) is carving out its space in the competitive container shipping market by offering specific, high-value services. It's not about being the biggest; it's about being the most responsive and specialized where it counts.

Eco-Friendly Shipping: Access to LNG-powered vessels for reduced carbon intensity

ZIM Integrated Shipping Services Ltd. is using its fleet renewal program to create a clear environmental differentiator. This isn't just talk; they have tangible assets deployed right now. As of March 1, 2025, ZIM had taken delivery of all 28 newbuild LNG (liquefied natural gas) dual-fuel vessels it had secured on long-term charters. Furthermore, ZIM announced in April 2025 agreements for ten additional new 11,500 TEU LNG dual-fuel container vessels, with a total charter hire consideration of approximately $2.3 billion. While these are slated for delivery in 2027-2028, they reinforce the long-term commitment to cleaner fuel. ZIM Integrated Shipping Services Ltd. was the first carrier to introduce LNG capacity to the Asia to US East Coast trade. Currently, ZIM operates two services on this strategic Asia to US East Coast route fully powered by these green vessels. Using LNG offers a commercial benefit, as LNG is roughly 16% cheaper than low-sulfur fuel oil (LSFO).

Specialized Cargo: Solutions for refrigerated (Reefer), out-of-gauge, and dangerous goods

ZIM Integrated Shipping Services Ltd. supports its niche strategy by investing in technology for specialized cargo. For instance, the carrier has invested in the ZIMonitor reefer monitoring service to ensure high-value refrigerated cargo maintains its required temperature integrity. While specific 2025 volume breakdowns for Reefer, out-of-gauge, or dangerous goods are not public, the focus on value-added services is a core part of the strategy to maintain competitive advantages in select markets.

Commercial Agility: Quick network adjustments based on market demand and volatility

You see agility in how ZIM manages its capacity relative to market shifts. The company has positioned itself to be flexible, with 65% of its fleet operations based on spot rates. Looking ahead to 2025-2026, ZIM has 57 vessel contracts coming up for renewal, which allows for fleet size adjustments based on demand. For the near term, ZIM Integrated Shipping Services Ltd. could return up to 174,000 TEU of leased vessel capacity over the next two years if market conditions necessitate it. The carrier expected single-digit volume growth in 2025. For the first nine months of 2025, total shipment volumes were down a marginal 0.1% year-over-year at 2,765,000 TEU. This masks significant trade route shifts; for example, Trans-Atlantic volumes fell by 19% year-over-year in 3Q 2025, while Intra-Asia volumes grew by 4.2% year-over-year in the same quarter.

Digital Financing: Ship Now, Pay Later option via 40Seas for up to 90 days deferred payment

ZIM Integrated Shipping Services Ltd. supports its SME customers by integrating digital financing solutions. Through its partnership with 40Seas, customers can defer payment for freight charges for a maximum period of 90 days from the invoice date. ZIM itself provided 40Seas with a credit facility of up to $100 million, with an option to extend it to $200 million. ZIM also participated in the $11 million seed funding round for the platform. This 'Ship Now, Pay Later' concept helps importers bridge working capital gaps.

Reliable Niche Service: Focused, high-frequency services on select, strategic trade routes

ZIM focuses on select markets where it holds competitive advantages, operating in over 90 countries and serving approximately 33,000 customers across more than 300 ports worldwide. A key element of its current network is the three-year operational cooperation with MSC, which began in February 2025 and covers six services on the critical Asia-US East Coast and Asia-US Gulf trades. ZIM also continues to operate two independent services to the Pacific Southwest (PSW): ZEX and ZX2. The company has also expanded its service offering into growth markets like Vietnam, Thailand, India, and the Asia to South America trade.

Value Proposition Metric	Data Point	Year/Period	Source Context
LNG Vessels Delivered	28	As of March 2025	Newbuilds on long-term charters
New LNG Vessel Charter Cost	$2.3 billion (Total Hire)	April 2025 Agreement	For ten 11,500 TEU vessels
LNG Cost Advantage vs. LSFO	16% cheaper	General Market Data	Price difference used to enhance profitability
Deferred Payment Term (40Seas)	Maximum of 90 days	Ongoing Service	From invoice date for freight charges
ZIM Credit Facility to 40Seas	Up to $200 million (Option)	Ongoing Partnership	Initial facility was $100 million
Fleet Capacity Available for Return	Up to 174,000 TEU	Next two years (2025-2026)	If market conditions warrant
Fleet Exposure to Spot Rates	65%	Current Strategy	Contrasts with industry norm
Total Nine-Month Volume	2,765,000 TEU	First nine months of 2025	A mere 0.1% year-over-year fall
Asia-US East Coast Services on LNG	Two services	Current Operations	ZIM is the first carrier to offer this

• ZIM operates in over 90 countries.
• ZIM serves approximately 33,000 customers.
• The MSC operational cooperation covers six Asia-US services.
• Vessel contracts coming off charter in 2025 and 2026 total 57.

ZIM Integrated Shipping Services Ltd. (ZIM) - Canvas Business Model: Customer Relationships

You're looking at how ZIM Integrated Shipping Services Ltd. manages its connections with the people who pay for its services. It's a mix of old-school, hands-on service and modern digital integration, which is a key part of their strategy to stand out.

Dedicated sales and customer service teams (distinct personal approach)

ZIM Integrated Shipping Services Ltd. maintains its long-standing reputation for a distinct personal approach to customer relations, even as it pushes hard on digitalization. This means you still get dedicated teams focused on your specific shipping needs, which is crucial when things get complex in the supply chain. ZIM Integrated Shipping Services Ltd. serves over 32,000 customers across approximately 300 ports worldwide, so that personal touch has to be scaled effectively. Honestly, maintaining that level of tailored service while growing digitally is a tough balancing act.

Digital self-service tools for booking, tracking, and documentation

The commitment to digitalization means you have access to tools for booking, tracking, and documentation right on ZIM Integrated Shipping Services Ltd.'s website. This digital focus supports operational efficiencies and aims to enhance service quality. The volume of cargo moved shows the scale these digital tools must handle. Here's the quick math on the TEU (Twenty-foot Equivalent Unit) throughput for the first three quarters of 2025:

Metric	Q1 2025	Q2 2025	Q3 2025
Carried Volume (Thousand TEUs)	944	895	926
Average Freight Rate per TEU	$1,776	$1,479	$1,602

What this estimate hides is the daily transaction volume flowing through those digital channels, which is definitely significant.

Embedded financial services through the 40Seas platform

ZIM Integrated Shipping Services Ltd. actively embeds financial services to help customers manage working capital, especially Small and Medium-sized Enterprises (SMEs) engaged in global commerce. This is done through the expanded partnership with the fintech platform 40Seas. This integration allows for a pioneering 'Ship Now, Pay Later' concept. You can leverage the 40Seas credit line to finance cargo, subject to eligibility requirements. Specifically, customers will be able to defer payment for freight charges for a maximum period of 90 days from the invoice date. To help 40Seas scale this support, ZIM Integrated Shipping Services Ltd. provided the platform with a credit facility of up to $100 million for expanding its business to exporters and importers.

Long-term service contracts with major shippers

Securing capacity and aligning with strategic partners is managed through long-term agreements. This strategy is evident in fleet modernization and operational cooperation. ZIM Integrated Shipping Services Ltd. recently secured long-term charters for ten 11,500 TEU LNG dual-fuel container vessels, with a total charter hire consideration of approximately $2.3 billion, though deliveries are slated for 2027-2028. This move strengthens their core LNG fleet, which is expected to be approximately 40% of the total fleet by the end of 2025. Also, ZIM Integrated Shipping Services Ltd. entered a long-term operational cooperation with Mediterranean Shipping Company (MSC) in February 2025, set for a minimum period of three years, covering six services on the Asia - US East Coast and Asia - US Gulf trades. Furthermore, a second long-term agreement with Shell. NA LNG, LLC was entered into in Q3 2024 to secure marine LNG supply for some 8,000 TEU LNG-fueled vessels, commencing in 2025 for a period of up to ten years.

• Secured 10 new 11,500 TEU LNG dual-fuel vessels via long-term charter agreements.
• Fleet renewal program completion in 2025 means about 40% of the fleet will be LNG-powered.
• Operational cooperation with MSC launched in February 2025 for a minimum of three years.
• Secured LNG supply for up to ten years starting in 2025.

Finance: draft 13-week cash view by Friday.

ZIM Integrated Shipping Services Ltd. (ZIM) - Canvas Business Model: Channels

You're looking at how ZIM Integrated Shipping Services Ltd. gets its services in front of customers as of late 2025. It's a mix of traditional global reach and a push toward digital self-service, though the digital transition is clearly ongoing.

For the third quarter of 2025, ZIM Integrated Shipping Services Ltd. reported total revenues of $1.78 billion and carried a volume of 926 thousand TEUs. The average freight rate per TEU for that quarter was $1,602.

Direct sales force and global agency network

ZIM Integrated Shipping Services Ltd. maintains a significant physical presence to support its direct sales efforts and agency network, which is crucial for handling specialized cargo and maintaining customer relationships across diverse geographies.

The company operates a global network that, based on prior reporting, includes:

• More than 200 offices and agencies.
• Operations spanning over 100 countries.
• A service network encompassing more than 300 terminals.
• Serving approximately 34,000 customers (as of late 2024/early 2025 context).

The company employed 4,850 total employees as of September 30, 2025. ZIM's commercial excellence across this network helps it attract customers seeking specialized cargo transport, which commands a premium over base freight rates.

Proprietary website and e-commerce booking platform

ZIM Integrated Shipping Services Ltd. is actively managing its digital channel transition. The company leverages its digital solutions to provide an exceptional customer experience, allowing customers to manage bookings and documentation.

Key platform status as of late 2025:

Platform Name	Status/Key Feature	Effective Date/Context
myZIM Personal Area	Primary booking and service hub, now includes Booking & SI functionality	Active in late 2025
eZIM	Scheduled to close	By end of December 2025
eZ Quote	Scheduled to close	By end of December 2025

The company also offers services like ZIMonitor for reefer cargo tracking, managed via myZIM.

Digital freight forwarding subsidiary, Ship4wd

Ship4wd was established as a digital freight forwarding platform to offer a self-service, end-to-end shipping solution. This channel specifically targets small and medium-sized businesses (SMBs) and entrepreneurs.

Ship4wd's initial target markets for import/export included:

• China
• Vietnam
• Israel

The platform offers both sea and air shipping services, including land and rail transport up to the final destination. No specific 2025 revenue or volume figures for Ship4wd were publicly available.

Integrated third-party logistics (3PL) providers

ZIM Integrated Shipping Services Ltd. relies heavily on capacity sourced externally, which is a significant component of its operational channel structure. This is primarily managed through vessel chartering agreements.

Capacity sourcing structure:

• Chartered Capacity Percentage: ZIM charters approximately 95 per cent of its capacity.
• Chartered Vessels: This equates to roughly 122 ships chartered (based on a fleet of 131 ships as of April 2024).
• Vessel Redeliveries in 2025: ZIM had 37 ships scheduled for redelivery in 2025, with 94,000 TEU (26 vessels) coming off charter in 2025.

The company has also entered into long-term charter agreements for ten 11,500 TEU LNG dual-fueled vessels, with a total charter hire consideration of approximately $2.3 billion, though deliveries are expected in 2027-2028.

ZIM Integrated Shipping Services Ltd. (ZIM) - Canvas Business Model: Customer Segments

You're looking at the core clientele ZIM Integrated Shipping Services Ltd. serves as of late 2025, which is a mix reflecting their asset-light, agile strategy. ZIM caters to a broad base, with their customer count spanning approximately 34,000 customers globally.

Global importers and exporters, particularly on the Transpacific trade

This remains a primary focus, though ZIM has actively adapted its network due to market shifts. The Transpacific trade lane is historically ZIM's most important, accounting for a significant portion of their business, though by Q3 2025, volumes were being actively reconfigured.

• TEU shipment volumes in the Pacific segment slipped by 2% year-over-year in Q3 2025.
• For the first nine months of 2025, Transpacific volume was down 3.5% year-over-year.
• For the annual period ending April 30, 2025, ZIM Integrated Shipping Services Ltd. had 35% of its Transpacific volume under contract, leaving 65% on the spot market.
• Q1 2025 carried volume reached 944 thousand TEUs.
• Q3 2025 carried volume was 926,000 TEUs.

Shippers of specialized cargo (e.g., perishables, project cargo)

ZIM Integrated Shipping Services Ltd. offers tailored services that include specialized shipping solutions. These solutions cover the transportation of out-of-gauge cargo, refrigerated cargo, and dangerous and hazardous cargo. While specific revenue contribution for these segments in 2025 wasn't explicitly detailed in recent reports, the focus on specialized services is a key differentiator.

Small and Medium-sized Enterprises (SMEs) seeking flexible financing

ZIM Integrated Shipping Services Ltd. has a dedicated sales team for the growing segment of the cargo shipping market within specific jurisdictions. This focus is present in areas including China, India, South-East Asia, the United States, Canada, Brazil, Israel, and Italy. The company manages over 91% of its business on a unified information technology platform (CRM) to better address customer needs.

Large beneficial cargo owners (BCOs) with long-term volume commitments

The structure of ZIM Integrated Shipping Services Ltd.'s customer base includes commitments from larger shippers, evidenced by their contract versus spot market exposure, particularly on the Transpacific route. Furthermore, ZIM entered into a new long-term operational cooperation with Mediterranean Shipping Company (MSC) in February 2025, involving a slot swap and vessel sharing arrangement on the Asia - US East Coast and Asia - US Gulf trades, covering six services.

Here's a quick look at the top-line performance metrics that underpin the commercial environment for these segments as of late 2025:

Metric	Q3 2025 Value	Nine Months 2025 Value	Full Year 2025 Guidance (Updated)
Revenue	US$1.78 billion	US$5.42 billion (9 months ended Sept. 30)	N/A
Net Income	US$123 million	US$320 million (First half 2025)	N/A
Adjusted EBITDA	US$593 million	US$2.0 billion to US$2.2 billion (Range)	US$2.0 billion to US$2.2 billion (Range)
Average Freight Rate per TEU	$1,602	$1,622 (9 months ended Sept. 30)	N/A
Operating Cash Flow	$628 million (Q3 2025)	$628 million (Year to date)	N/A

The company is also making long-term capacity investments that affect future customer service levels, securing long-term charters for ten 11,500 TEU LNG dual-fuel container vessels with a total charter hire consideration of approximately $2.3 billion, with deliveries expected between 2027 and 2028.

ZIM Integrated Shipping Services Ltd. (ZIM) - Canvas Business Model: Cost Structure

You're looking at the core expenses that drive ZIM Integrated Shipping Services Ltd.'s operations as of late 2025. The cost structure is heavily weighted toward variable expenses tied directly to sailing and capacity.

The largest component of costs falls under Cost of Revenue, which totaled $1.41 billion in the second quarter of 2025. This figure reflects the high variable nature of the business, dominated by expenses like vessel charter hire expenses, fuel (bunker) consumption, and port fees.

Here's a breakdown of key cost elements from the second quarter of 2025:

• Cost of Revenue: $1.41 billion (+0.3% Year-over-Year)
• SG&A Expenses: $84.2 million (+20.1% Year-over-Year)
• SG&A as a percentage of Q2 2025 Revenue: 5.1%

The fixed and semi-fixed overhead, Sales, General, and Administrative (SG&A) costs, were reported at $84.2 million for Q2 2025. This covers the corporate structure, sales efforts, and administrative functions necessary to run the global network.

The asset-light model means significant off-balance sheet or liability exposure related to chartered capacity. While the specific figure for lease liabilities for chartered ships around $4.62 billion isn't directly confirmed in the latest filings, the balance sheet reflects substantial commitments. For context, as of June 30, 2025, ZIM Integrated Shipping Services Ltd.'s net debt stood at $3.03 billion, and total liabilities were $7.34 billion.

ZIM Integrated Shipping Services Ltd. is actively managing its fleet, which impacts capital expenditure and future fixed costs. This investment in fleet transformation is a key cost driver:

Investment Metric	Q1 2025 Amount (USD)	Q2 2025 Amount (USD)
Capital Expenditures (CAPEX)	$78 million	$24 million

The investment in digital transformation and technology is part of the ongoing operational efficiency drive. Management noted continued investment in this area, alongside fleet renewal, with roughly 40% of vessels expected to be LNG-powered by the end of the program in 2025.

The composition of operating costs shows where the money is going:

• Vessel chartering, fuel, port fees, and crew expenses constitute the bulk of the $1.41 billion Cost of Revenue.
• The company is focused on controlling costs to maintain margins amid lower average freight rates of $1,479 per TEU in Q2 2025.

Finance: draft 13-week cash view by Friday.

ZIM Integrated Shipping Services Ltd. (ZIM) - Canvas Business Model: Revenue Streams

You're looking at ZIM Integrated Shipping Services Ltd.'s (ZIM) top-line performance, and honestly, it's all about moving boxes. The primary source of revenue is, without question, the freight charges collected from its container shipping services across global trade routes. This is the bread and butter of the business, pure and simple.

For the first nine months of 2025, total revenues for ZIM Integrated Shipping Services Ltd. totaled $5.42 billion. That figure reflects the market reality ZIM navigated through the first three quarters of the year, showing how much the rate environment impacts the final tally.

Beyond the base freight rate, ZIM Integrated Shipping Services Ltd. captures additional income through various mechanisms. These include surcharges and fees, which are necessary to cover volatile operational costs. Think of these as adjustments for things like Bunker Adjustment Factor (BAF) for fuel price swings, congestion charges when ports are slow, or fees related to equipment imbalance across the network. ZIM also generates revenue from specialized logistics and value-added services. For example, in the first quarter of 2025, total revenues from non-containerized cargo, which reflects mostly car carrier services, reached $114,000,000.

Here's a quick look at how the revenue and key pricing metrics stacked up for the nine-month period versus the most recent reported quarter:

Metric	First Nine Months of 2025	Third Quarter of 2025
Total Revenue	$5.42 billion	$1.78 billion
Average Freight Rate per TEU	$1,622	$1,602

The focus on specialized logistics and value-added services helps ZIM diversify away from pure spot-rate volatility, even if container shipping remains dominant. The company continues to invest in services like dry box tracking and reefer monitoring to capture more value per shipment. This is a smart move when core freight rates are under pressure.

To give you a concrete sense of the pricing power in the third quarter, the average freight rate per TEU was $1,602 in Q3 2025. That rate, while down year-over-year, shows the level ZIM was achieving in the market as of September 30, 2025, which is key to understanding the revenue generation for that period. Finance: draft 13-week cash view by Friday.