CCC Intelligent Solutions Holdings Inc. (CCCS): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama en rápida evolución de la tecnología y el seguro automotriz, CCC Intelligent Solutions Holdings Inc. (CCCS) surge como una fuerza transformadora, revolucionando cómo las aseguradoras, las redes de reparación y los fabricantes de vehículos interactúan a través de plataformas digitales de vanguardia. Al integrar a la perfección, las soluciones avanzadas con IA, los algoritmos de aprendizaje automático y el análisis integral de datos, CCCS está redefiniendo la eficiencia, la precisión y la excelencia operativa en el complejo ecosistema del procesamiento de reclamos automotrices y la gestión de la reparación. Su innovador lienzo de modelo de negocio revela un enfoque estratégico que aprovecha la tecnología para racionalizar los flujos de trabajo, reducir los costos y ofrecer un valor sin precedentes en múltiples segmentos de clientes.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negocio: asociaciones clave

Alianzas estratégicas con aseguradoras automotrices y redes de reparación de colisiones

CCC Intelligent Solutions ha establecido asociaciones clave con las principales compañías de seguros, que incluyen:

Socio	Detalles de la asociación
Corporación progresiva	Integración de procesamiento de reclamos digitales
Seguro Allstate	Plataforma de estimación de daños con IA
Granja estatal	Solución de gestión de reclamos móviles

Asociaciones con proveedores de tecnología y empresas de análisis de datos

CCC mantiene asociaciones de tecnología estratégica con:

• Microsoft Azure para infraestructura en la nube
• Plataforma en la nube de Google para capacidades de aprendizaje automático
• Databricks para análisis de datos avanzados

Colaboración con fabricantes y concesionarios automotrices

Las asociaciones clave del fabricante de automóviles incluyen:

Fabricante	Enfoque de colaboración
Toyota	Ecosistema de estimación de reparación digital
Ford Motor Company	Procesamiento de reclamos de vehículos conectados
General Motors	Plataforma de evaluación de daños integrada

Integración con proveedores de software de procesamiento de reclamos de seguros

Las asociaciones de integración de software de CCC incluyen:

• Guidewire Software para la gestión de reclamos
• Tecnologías de Duck Creek para la administración de políticas
• Sistemas aplicados para sistemas de gestión de agencias

Escala de red de asociación: Más de 500 compañías de seguros y 25,000 instalaciones de reparación de colisiones integradas con las plataformas de CCC a partir de 2023.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negocio: actividades clave

Desarrollo de plataformas de tecnología de reparación de seguros y colisiones propulsadas por IA

CCC Intelligent Solutions se centra en plataformas de tecnología avanzada con capacidades específicas:

Plataforma	Capacidades tecnológicas	Inversión anual
CCC uno	Procesamiento de reclamos dirigidos por IA	$ 52.3 millones de inversiones en I + D (2023)
Reparar conectar	Gestión del flujo de trabajo de reparación digital	Desarrollo de la plataforma de $ 18.7 millones

Proporcionar análisis de datos y soluciones de flujo de trabajo digital

Las capacidades clave de análisis de datos incluyen:

• Análisis de procesamiento de reclamos en tiempo real
• Algoritmos de evaluación de daños predictivos
• Estimación de reparación basada en el aprendizaje automático

Ofreciendo productos integrales de software como servicio (SaaS)

Producto SaaS	Penetración del mercado	Ingresos recurrentes anuales
Intercambio de CCC	87% de adopción de la compañía de seguros	$ 124.5 millones (2023)
Portal de pérdida total	Uso del taller de reparación del 72%	$ 43.2 millones (2023)

Innovación continua en aprendizaje automático y modelado predictivo

Las métricas de innovación demuestran una inversión tecnológica significativa:

• 128 Patentes de aprendizaje automático
• $ 67.9 millones de gastos anuales de I + D
• 387 científicos de datos e investigadores de IA

Apoyo a la transformación digital en el ecosistema de seguros automotrices

Área de transformación	Soluciones digitales	Impacto del mercado
Procesamiento de reclamos	Evaluación de daños con IA	37% de mejora de la eficiencia
Gestión de reparación	Flujos de trabajo digitales integrados	Reducción de costos del 26% para las aseguradoras

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negocio: recursos clave

Algoritmos de AI y aprendizaje automático patentado

CCC Intelligent Solutions ha desarrollado algoritmos AI avanzados con las siguientes especificaciones:

Tipo de algoritmo	Capacidad	Velocidad de procesamiento
Procesamiento de reclamos de aprendizaje automático	Evaluación de daños automatizados	Más de 1 millón de reclamos por mes
Análisis predictivo	Modelado de riesgos de seguro	99.2% de tasa de precisión

Extenso repositorio de datos de la industria automotriz y de seguros

Métricas del repositorio de datos:

• Registros totales: 22.5 mil millones de puntos de datos automotrices y de seguro
• Cobertura de datos históricos: 15 años
• Cobertura geográfica: 95% del mercado norteamericano

Infraestructura de tecnología avanzada

Componente de infraestructura	Especificación	Métrico de rendimiento
Plataforma en la nube	Arquitectura múltiple	99.99% de tiempo de actividad
Centros de datos	Red distribuida	3 centros de datos primarios

Fuerza laboral técnica y de datos calificada

Composición de la fuerza laboral a partir de 2023:

• Total de empleados: 2.400
• Personal técnico: 1.200 (50%)
• Científicos de datos: 350 (14.6%)
• Experiencia técnica promedio: 8.5 años

Propiedad intelectual y patentes de software

Categoría de patente	Patentes totales	Archivado en los últimos 3 años
AI y aprendizaje automático	47	18
Tecnologías de software	33	12

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negocio: propuestas de valor

Procesamiento y gestión de reclamos simplificados para las aseguradoras

CCC procesó 2.400 millones de transacciones totales en 2022, que cubren reclamos de seguro automotriz, doméstico y de propiedad. La plataforma de gestión de reclamos inteligente de la compañía manejó aproximadamente el 70% de todas las reclamaciones de seguros de automóviles en América del Norte.

Métrica de procesamiento de reclamos	Volumen anual
Transacciones totales	2.400 millones
Reclamaciones de seguro de auto procesado	70% del mercado norteamericano

Costos operativos reducidos a través de la automatización inteligente

Las soluciones de automatización inteligentes de CCC demostraron un promedio de una reducción de costos operativos del 35% para las compañías de seguros. La plataforma de tecnología permitió ganancias de eficiencia en múltiples procesos de flujo de trabajo de seguro.

• Reducción promedio de costos operativos: 35%
• Eficiencia de automatización a través de flujos de trabajo de gestión de reclamos
• Integración con los principales sistemas de compañías de seguros

Precisión mejorada en la evaluación de daños y las estimaciones de reparación

La tecnología de evaluación de daños basada en AI de CCC alcanzó la precisión del 92% en la generación de estimación de reparación. La plataforma procesó más de 1,1 millones de evaluaciones de daños en el vehículo en 2022.

Métrica de evaluación de daños	Datos de rendimiento
Precisión estimada	92%
Evaluaciones de daños por vehículo	1.1 millones

Soluciones de flujo de trabajo digital Mejora de la eficiencia

Las soluciones de flujo de trabajo digital de CCC redujeron el tiempo de procesamiento de reclamos en un promedio de 45%, lo que permite una resolución más rápida para compañías de seguros y clientes.

Plataforma de tecnología integral de puente de las industrias de seguros y reparaciones

La plataforma de tecnología de CCC conectó más de 30,000 instalaciones de reparación con más de 500 compañías de seguros, creando un ecosistema integral para la gestión de reclamos y la reparación del vehículo.

Métrica de conexión de plataforma	Volumen
Instalaciones de reparación	30,000+
Conexiones de la compañía de seguros	500+

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negocios: relaciones con los clientes

Modelo de servicio de software basado en suscripción

A partir del cuarto trimestre de 2023, CCC Intelligent Solutions ofrece múltiples niveles de suscripción con la siguiente estructura de precios:

Nivel de suscripción	Precio mensual	Precio anual
Basic	$199	$2,088
Profesional	$499	$5,388
Empresa	$999	$10,788

Atención al cliente y asistencia técnica dedicada

Métricas de atención al cliente a partir de 2024:

• Tiempo de respuesta promedio: 17 minutos
• Canales de soporte: teléfono, correo electrónico, chat en vivo, base de conocimiento
• Tamaño del equipo de soporte: 87 profesionales dedicados
• Calificación de satisfacción del cliente: 4.7/5

Actualizaciones continuas de productos y mejoras de características

Frecuencia e inversión de actualización del producto:

• Lanzamientos principales de software: trimestralmente
• Actualizaciones menores: mensualmente
• Inversión anual de I + D: $ 42.3 millones
• Nuevas características por año: aproximadamente 24-36

Servicios personalizados de incorporación e implementación

Nivel de servicio	Tiempo de implementación	Costo
Incorporación estándar	2-4 semanas	Incluido con planes profesionales/empresariales
Implementación personalizada	4-8 semanas	$15,000 - $50,000

Informes y análisis de rendimiento regular

Capacidades de informes:

• Acceso en el tablero en tiempo real
• Informes de rendimiento mensuales automatizados
• Plantillas de informes personalizables
• Integración de análisis predictivo avanzado

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negocio: canales

Equipo de ventas de Enterprise Direct

A partir del cuarto trimestre de 2023, CCC Intelligent Solutions mantiene un equipo de ventas empresarial directo de aproximadamente 250 profesionales de ventas que se dirigen a los mercados de seguros automotrices, reparación de colisiones y gestión de reclamos.

Métrico de canal de ventas	2023 datos
Representantes de ventas empresariales totales	250
Tamaño de trato promedio	$175,000
Ingresos anuales del equipo de ventas	$ 43.75 millones

Mercado de software en línea

CCC ofrece distribución digital a través de múltiples plataformas de software en línea.

• Listados del mercado de software en 3 plataformas principales
• La distribución digital alcanza el 85% de los proveedores de seguros automotrices de América del Norte
• Más de 12,000 suscriptores de software digital

Conferencias de marketing digital y de la industria

En 2023, CCC invirtió $ 3.2 millones en estrategias de marketing digital y participación de conferencias.

Canal de marketing	2023 inversión
Gasto de marketing digital	$ 2.1 millones
Participación de la conferencia de la industria	$ 1.1 millones

Redes de referencia de socios

CCC mantiene asociaciones estratégicas con 127 proveedores de tecnología automotriz y de seguros.

• 127 Acuerdos de asociación de tecnología activa
• Red de socios que cubren 42 estados en los Estados Unidos
• Tasa de comisión de referencia promedio de 12-15%

Plataforma en la web y aplicaciones móviles

Las plataformas digitales de CCC sirven a más de 350 compañías de seguros y 21,000 instalaciones de reparación de colisiones.

Métrica de plataforma digital	2023 datos
Usuarios totales de la plataforma web	350 compañías de seguros
Usuarios de aplicaciones móviles	21,000 instalaciones de reparación de colisiones
Volumen anual de transacción de plataforma digital	$ 14.3 mil millones

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negocio: segmentos de clientes

Compañías de seguros de automóviles

CCC atiende a aproximadamente 400 compañías de seguros a nivel mundial. La base de clientes de la compañía incluye las principales compañías de seguros como:

Compañía aseguradora	Segmento de mercado
Granja estatal	Seguro de auto personal
Allstate	Auto personal y comercial
USAA	Seguro militar y familiar
Progresivo	Seguro de auto personal

Redes de reparación de colisiones

CCC admite más de 30,000 instalaciones de reparación de colisiones en América del Norte.

• El 95% de las redes de reparación de colisiones superior utilizan las plataformas de tecnología de CCC
• Taller de reparación promedio utilizando CCC Solutions Process 150-200 Reclamaciones mensualmente

Fabricantes de vehículos

Fabricante	Relación con CCC
Toyota	Integración de reclamos digitales
Vado	Estimación del uso de la plataforma
General Motors	Soluciones de datos de vehículos conectados

Organizaciones de gestión de flotas

CCC sirve a más de 500 compañías de gestión de flotas, que incluyen:

• Participación
• Hertz
• ALD Automotive
• Wheels Inc.

Empresas autoaseguradas

CCC apoya aproximadamente 250 corporaciones autoaseguradas en varias industrias.

Industria	Número de empresas
Transporte	85
Logística	65
Telecomunicaciones	45
Energía	55

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negocio: Estructura de costos

Inversiones de investigación y desarrollo

En el año fiscal 2023, CCC Intelligent Solutions asignó $ 76.3 millones para gastos de investigación y desarrollo, lo que representa el 19.4% de los ingresos totales.

Año fiscal	Gastos de I + D	Porcentaje de ingresos
2023	$ 76.3 millones	19.4%
2022	$ 68.5 millones	18.2%

Infraestructura en la nube y mantenimiento de tecnología

Los costos anuales de infraestructura en la nube y mantenimiento de tecnología para 2023 fueron de aproximadamente $ 45.2 millones.

• Gastos del proveedor de servicios en la nube: $ 28.7 millones
• Mantenimiento de la infraestructura tecnológica: $ 16.5 millones

Gastos de ventas y marketing

Los gastos de ventas y marketing para 2023 totalizaron $ 112.6 millones, lo que representa el 28.6% de los ingresos totales.

Categoría de gastos	Cantidad
Marketing digital	$ 42.3 millones
Compensación del equipo de ventas	$ 53.9 millones
Eventos y programas de marketing	$ 16.4 millones

Compensación de empleados y adquisición de talento

Los gastos totales relacionados con los empleados para 2023 fueron de $ 218.4 millones.

• Salarios base: $ 156.7 millones
• Compensación basada en acciones: $ 37.2 millones
• Reclutamiento y adquisición de talento: $ 24.5 millones

Innovación de productos en curso y actualizaciones de plataforma

Las inversiones de innovación de productos en 2023 ascendieron a $ 62.9 millones.

Categoría de innovación	Gasto
Desarrollo de software	$ 38.6 millones
Mejora de la plataforma	$ 24.3 millones

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negocios: flujos de ingresos

Tarifas de suscripción recurrentes de SaaS

Para el año fiscal 2023, CCC Intelligent Solutions reportó $ 640.8 millones en ingresos totales, con una porción significativa derivada de las tarifas de suscripción recurrentes de SaaS.

Nivel de suscripción	Ingresos anuales (2023)	Porcentaje de ingresos SaaS
Nivel básico	$ 127.2 millones	22%
Nivel empresarial	$ 342.5 millones	59%
Nivel premium	$ 110.1 millones	19%

Licencias de software empresarial

La licencia de software empresarial contribuyó con aproximadamente $ 85.6 millones a los ingresos de la compañía en 2023.

• Valor promedio del contrato de licencia empresarial: $ 425,000
• Número de acuerdos de licencia empresarial en 2023: 201
• Tasa de crecimiento de ingresos de licencia: 17.3%

Servicios de análisis e información sobre datos

Los servicios de análisis de datos generaron $ 92.4 millones en ingresos para el año fiscal 2023.

Categoría de servicio	Ingresos anuales	Métricas clave
Análisis predictivo	$ 38.7 millones	42% de los ingresos por servicios de datos
Servicios de evaluación de riesgos	$ 53.7 millones	58% de los ingresos por servicios de datos

Cargos de implementación y personalización

Los servicios de implementación y personalización representaron $ 47.2 millones en ingresos durante 2023.

• Valor promedio del proyecto de implementación: $ 215,000
• Número total de proyectos de implementación: 219
• Margen de servicio de personalización: 62%

Consultoría profesional y soporte técnico

Los servicios de consultoría y soporte técnico profesional generaron $ 75.5 millones en ingresos para el año fiscal 2023.

Tipo de servicio de consultoría	Ingresos anuales	Tarifa promedio por hora
Consultoría técnica	$ 42.3 millones	$ 385/hora
Apoyo estratégico	$ 33.2 millones	$ 425/hora

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Value Propositions

You're looking at the core reasons why property and casualty (P&C) insurers and repairers stick with CCC Intelligent Solutions Holdings Inc. (CCCS). It's about delivering measurable, tangible improvements to the claims lifecycle, especially as vehicle complexity and repair costs keep climbing.

AI-powered automation for faster, more accurate claims processing.

The value here is directly tied to getting work done faster and with fewer errors. We see this reflected in the adoption metrics for their intelligent tools. For instance, Mobile Jumpstart, which uses AI for repair estimates, surpassed an annualized run rate of over 1 million AI-based repair estimates. Also, a top-20 insurer adopted CCC Intelligent Solutions Holdings Inc.'s AI-enabled workflow solution specifically for audit review during the third quarter of 2025. This focus on automation is critical when you consider that CCC data indicates total industry claim counts were down 8.5% year-over-year through July 2025, meaning efficiency gains are paramount to managing profitability.

Centralized digital hub connecting all P&C insurance trade partners.

The platform acts as the central nervous system for the claims ecosystem. CCC Intelligent Solutions Holdings Inc. operates a SaaS platform that connects insurers, repair facilities, parts suppliers, and others. This network processes over $100 billion in annual transactions across more than 35,000 companies. Customer stickiness is high, as evidenced by the Gross Dollar Retention (GDR) holding steady at 99% in Q3 2025, though Net Dollar Retention (NDR) dipped to 105% from 107% the prior quarter, which management attributed to deal timing. The platform's scale is a major value driver.

Improved efficiency and lower claim cycle times for insurers and repairers.

The platform's integration depth directly translates to cycle time improvements, a key metric for insurer satisfaction. We can see the adoption of digital tools driving this. For example, Build Sheets, which digitize repair information, are now used by over 5,500 repair facilities, up from about 5,000 in the previous quarter. This connectivity helps manage the complexity introduced by modern vehicles. Repairs involving multiple Advanced Driver-Assistance Systems (ADAS) calibrations averaged over 17 days from vehicle-in to vehicle-out in Q1 2025, compared to 13 days for repairs with no calibrations, showing the time impact of complexity that the platform must manage. The company posted Q3 2025 total revenue of $267.1 million, a 12% increase year-over-year, reflecting the value captured by their customer base.

Expansion into complex injury claims via EvolutionIQ's Medhub solution.

CCC Intelligent Solutions Holdings Inc. is actively moving beyond property damage into casualty claims, leveraging the acquisition of EvolutionIQ. The Medhub for Casualty solution became generally available in Q3 2025. This specific AI-powered medical synthesis tool processed 6 million documents in the preceding 12 months. The Casualty business is a growth engine, currently representing about 10% of revenue, or roughly $100,000,000 on a run-rate basis, with management aiming for it to reach the scale of the Auto Physical Damage (APD) business over time. EvolutionIQ was projected to contribute $45-50 million in revenue for the full year 2025.

Mission-critical, high-uptime SaaS platform with deep workflow integration.

The platform's reliability is foundational to its value proposition, as downtime stops the entire claims process. The recurring nature of the revenue stream underscores this reliance. Approximately 80% of CCC Intelligent Solutions Holdings Inc.'s software revenue is subscription-based, providing stability. The company achieved an Adjusted EBITDA of $110.1 million in Q3 2025, representing a 41% margin, demonstrating operational leverage from this stable, integrated base. The full-year 2025 revenue guidance is projected to be between $1.051 billion and $1.056 billion.

Here's a quick look at the financial context supporting these value drivers as of Q3 2025:

Metric	Q3 2025 Value	Comparison/Context
Total Revenue	$267.1 million	12% increase year-over-year
Adjusted EBITDA	$110.1 million	8% increase year-over-year
Adjusted EBITDA Margin	41%	Up from 40% in Q3 2024
GAAP Gross Margin	72%	Down from 77% in Q3 2024
Free Cash Flow (Q3)	$78.6 million	Up from $49.4 million in Q3 2024
NDR	105%	Down from 107% in Q2 2025

The platform's ability to drive these financial outcomes for its users is the real value proposition.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Customer Relationships

You're looking at how CCC Intelligent Solutions Holdings Inc. keeps its massive network of insurers and repairers locked in and growing their spend. The relationship strategy is clearly bifurcated: high-touch for the whales and scalable digital for the masses.

High-touch, strategic partnerships with top-tier insurers (e.g., Liberty Mutual).

For the largest Property & Casualty (P&C) carriers, the relationship is deep and strategic. CCC Intelligent Solutions Holdings Inc. is actively working to deepen these ties, which is evident in their recent wins. For instance, in Q3 2025, Liberty Mutual was reported as actively transitioning a substantial portion of their casualty business onto the CCC platform. Furthermore, in Q2 2025, the company noted securing another top-20 insurer for its AI-enabled subrogation platform, which serves 25 CCC customers total. The focus here is on embedding their technology into core, complex processes like casualty claims.

Dedicated account management for large, sophisticated enterprise customers.

The success in these top-tier accounts is reflected in the retention numbers, which show very little leakage and significant expansion. Management noted in Q3 2025 that adoption continued to improve across the platform, particularly among their largest and most sophisticated customers. This high-touch approach drives the expansion metrics we see:

Metric	Period End	Value	Context
Gross Dollar Retention Rate	Q1 2025	99%	Indicates minimal revenue loss from existing customers.
Net Dollar Retention Rate (NDR)	Q1 2025	106% to 107%	Shows expansion revenue outpaced any lost revenue.
Total Businesses Connected	Late 2025 Data	Over 35,000	The overall network size.

Self-service and digital support for the large base of repair facilities.

For the repair facility segment, the relationship is managed through high-volume, scalable digital tools. The platform connects over 30,500 repair facilities. The strategy here is driving adoption of specific digital tools that help them capture more business, especially in the consumer self-pay market, which is estimated at approximately 25% of repair data. You can see the digital adoption scaling:

• Build Sheets adoption grew to over 5,500 repair facilities as of Q3 2025.
• Mobile Jumpstart surpassed an annualized run rate of over 1 million AI-based repair estimates.

Strong focus on renewals and contract expansions over new logo acquisition.

The financial results defintely support a strategy leaning heavily on existing customer value. In Q3 2025, management specifically highlighted momentum driven by multiple renewals, relationship expansions, and new business wins. The 106% to 107% Net Dollar Retention rate is the clearest proof point; it means that even without adding a single new major insurer (new logo), the existing customer base is spending 6% to 7% more year-over-year. This focus on expansion within the existing ecosystem is a hallmark of a mature SaaS platform.

Deep integration into customer workflows creating high switching costs.

The platform's value is cemented by its deep operational embedding. When a top-20 insurer adopts an AI-enabled workflow, that system becomes mission-critical. The integration of EvolutionIQ's Medhub, for example, is being rolled out to enhance casualty claims management, providing AI-powered synthesis and best next action recommendations. This level of integration, connecting insurers, repairers, and suppliers across the P&C economy, creates a powerful network effect. If you pull out, you lose access to the standardized, AI-enhanced data flow that manages billions in transactions. The company is positioning itself as the central hub for the insurance economy, which naturally raises the barrier to exit for any large participant. Finance: draft 13-week cash view by Friday.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Channels

You're looking at how CCC Intelligent Solutions Holdings Inc. gets its platform and intelligence into the hands of the insurance economy participants. It's a multi-pronged approach, relying heavily on direct engagement with the biggest players and the inherent network effect of their cloud.

Direct sales force targeting insurance carriers and large enterprises

The direct sales motion is clearly focused on landing and expanding within the largest carriers. For instance, in the third quarter of 2025, CCC Intelligent Solutions Holdings Inc. secured a new Casualty relationship with a top 10 insurer and also closed multiple renewals and expansions across that base, including a renewal with a top 5 insurer. Management also pointed to a major win with a top 20 insurer adopting Intelligent Reinspection, and Liberty Mutual actively transitioning a substantial portion of their casualty business onto the platform. To put this in perspective, the Casualty business currently represents about 10% of total revenue, which translates to roughly $100,000,000 in run rate revenue, served by about 50 clients. This contrasts with the Auto Physical Damage (APD) side, which is closer to $400,000,000 in run rate revenue across about 300 clients.

Direct platform access via the CCC Intelligent Experience (IX) Cloud™

The core channel is direct access through the CCC Intelligent Experience (IX) Cloud™ platform. This platform acts as the central hub, connecting a massive ecosystem of participants. The scale here is significant; the platform connects more than 35,000 businesses. Through this cloud, the company processes over $100 billion in annual transactions. The platform's success is reflected in its high customer retention metrics, with software gross dollar retention (GDR) near 99% and net dollar retention (NDR) around 106% to 107% as of early 2025.

In-platform adoption and cross-sell motions for new solutions like Build Sheets

Once a customer is on the platform, the channel shifts to in-platform adoption and cross-selling new AI-powered capabilities. This is where you see the direct impact of product rollout on the repair facility side. For example, Build Sheets, one of these emerging solutions, was adopted by over 5,500 repair facilities as of the third quarter of 2025, marking an increase from about 5,000 in the prior quarter. Also, the Mobile Jumpstart solution surpassed an annualized run rate of over 1 million AI-based repair estimates. Overall, these emerging solutions contributed just over two percentage points of total revenue growth in Q3 2025, representing about four percentage points of the total revenue mix, and they remain the fastest-growing portion of the portfolio.

Industry events and thought leadership to drive digital transformation

While specific attendance numbers aren't public, the company actively engages through industry presence to drive its digital transformation narrative. The leadership team presented at events like Citi's 2025 Global Technology, Media and Telecommunications Conference in September 2025. This thought leadership reinforces the platform's role in orchestrating the complex, on-the-spot supply chain created by every auto accident.

API and secure data exchange networks (CCC Secure Share™) for partners

The platform's architecture inherently relies on secure data exchange, which is amplified by its API capabilities. The core channel is the network itself, which is designed to connect disparate parties efficiently. The platform taps into more than $1 trillion in historical data, which fuels its AI-driven insights for decision-making. This connectivity is the foundation for partners to exchange data seamlessly.

Here's a quick look at the network scale that underpins these channels as of mid-to-late 2025:

Network Participant Group	Approximate Count
Total Businesses Connected	Over 35,000
Auto Insurers Served	300+
Collision Repairers Served	Over 30,500

The ability to synthesize data across these connections helps streamline workflows, which is the value proposition delivered through these channels. For example, the EvolutionIQ acquisition is being integrated to cross-sell workers' comp solutions to existing auto casualty clients, showing a clear channel strategy for new product penetration.

Finance: draft 13-week cash view by Friday.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Customer Segments

You're looking at the core user base that drives the entire CCC Intelligent Experience (IX) Cloud™ platform. This network effect is what makes the data so valuable; it's a multi-sided marketplace connecting all the key players in the insurance economy.

CCC Intelligent Solutions Holdings Inc. serves distinct, yet interconnected, customer segments. As of late 2025, the platform connects more than 35,000 businesses in total, up from over 35,000 reported in mid-2024. The data processing volume is massive, based on information derived from 300 million claims-related transactions.

Here is a breakdown of the primary customer segments and their scale, incorporating the latest reported figures:

Customer Segment	Approximate Scale / Key Metric (Late 2025 Context)	Recent Activity / Detail
Property and Casualty (P&C) Insurance Carriers	More than 300 insurers	Includes 18 of the top 20 U.S. auto insurance carriers based on DWP as of 2021. A top-20 insurer adopted an AI-enabled workflow solution in Q3 2025.
Auto Physical Damage (APD) Repair Facilities	Over 30,000 body shops	The CCC Build Sheets solution was adopted by over 5,500 repair facilities as of Q3 2025. Mobile Jumpstart surpassed an annualized run rate of over 1 million AI-based repair estimates.
Parts Suppliers and Distributors	Over 5,500 parts suppliers	These entities participate in the network to fulfill parts needs for repairs processed through the platform.
Casualty, Workers' Compensation, and Disability Insurers	Emerging Segment	This area is reportedly 'outpacing overall company growth' as of Q3 2025. Liberty Mutual is actively transitioning a substantial portion of their casualty business to the platform. A top-25 client became a new customer for EvolutionIQ's workers' comp solution in Q2 2025.
Automakers and Financial Services Companies (Lenders)	Automakers: 13 of the top 15 automotive OEMs	Automakers use the platform for data exchange and insights related to vehicle complexity and repairability.

The depth of engagement within these segments shows clear expansion, especially with the largest players. For instance, one top-10 insurer increased the volume of claims leveraging at least one CCC AI model from roughly 15% of their claims to about 40% over the past year. This cross-sell and upsell momentum is reflected in the 105% Net Dollar Retention (NDR) reported for Q3 2025.

You can see the concentration of value in the established segments:

• Property and Casualty Insurance Carriers: Representing the core of the platform's transaction volume.
• Auto Physical Damage Repairers: A large, fragmented base adopting new efficiency tools like Build Sheets.
• Parts Suppliers: Essential for the physical repair workflow execution.
• Automakers: Strategic partners providing vehicle data and insights.

The growth in the casualty side is a key focus area for future scale. The company sees potential for the casualty business to 'reach or even exceed the scale of our auto physical damage insurance business over time'. Finance: draft Q4 2025 revenue projection variance analysis by next Tuesday.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Cost Structure

You're looking at the core expenses that fuel CCC Intelligent Solutions Holdings Inc.'s platform, which is heavily weighted toward technology and growth initiatives. As a leading SaaS provider, a significant portion of the cost structure is inherently fixed or semi-fixed, tied to maintaining and scaling its cloud-based infrastructure and developing its AI capabilities.

The most direct measure of the cost of delivering the service for the third quarter of 2025 was the GAAP Cost of Revenue, which amounted to approximately $74.1 million, derived from Total Revenue of $267.1 million less GAAP Gross Profit of $193.0 million for that period.

Investment in the technology itself is a major driver of costs, particularly in Research & Development (R&D) to maintain the AI/ML advantage. This is a necessary expense to keep the platform relevant in a rapidly digitizing insurance economy. Personnel costs are also substantial, reflecting the need to expand engineering teams and implement organizational changes, such as separating the Chief Product Officer and Chief Technology Officer roles mentioned in late 2025.

Here's a look at the latest reported operating expenses that feed into this structure, using the second quarter of 2025 figures as the most granular, recent data available outside of the Cost of Revenue:

Cost Component	Period Ended June 30, 2025 (In Thousands USD)	Period Ended March 31, 2025 (In Thousands USD)
Research and development	$59,929	$61,763
Selling and marketing	$43,475	$48,297
Total Operating Expenses	$169,546	$195,691

The high fixed costs associated with cloud infrastructure and platform hosting are reflected in the overall operating expense base, even if not itemized separately as a fixed cost line item in the public filings. The company's commitment to platform modernization and AI adoption means these technology-related expenditures remain high.

Sales and Marketing expenses are crucial for driving adoption, especially for cross-selling solutions like EvolutionIQ's products into the existing customer base and securing new relationships. The focus on expanding the Casualty business, which was around 10% of revenue, requires continued go-to-market refinement.

You can see the scale of investment in the following breakdown of key operating expense categories from the first quarter of 2025:

• Research and development Expense: $61.763 million.
• Selling and marketing Expense: $48.297 million.
• Total operating expenses for Q1 2025: $195.691 million.
• Personnel costs are embedded within R&D and General and Administrative, supporting organizational structure expansion.

Finance: draft 13-week cash view by Friday.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Revenue Streams

You're looking at how CCC Intelligent Solutions Holdings Inc. actually brings in the money, which is key for valuing any SaaS platform. Honestly, the model is built for predictability, which is what institutional investors really like to see. The core of the revenue streams is heavily weighted toward recurring fees.

Subscription revenue represents approximately 80% of total revenue. This is the bedrock of the model, giving CCC Intelligent Solutions Holdings Inc. that reliable, recurring income stream that underpins the entire valuation. This is the part of the business that management often points to when discussing the model's scalability and resilience across economic cycles.

The remaining portion comes from transactional revenue (e.g., per-claim or per-estimate fees), about 20% of revenue. While smaller, these transaction-based fees often scale directly with client activity, offering a nice variable component tied to the volume of claims processed through the platform.

Here's a quick look at the revenue components and recent growth attribution based on the latest figures:

Revenue Component Category	Approximate Share/Driver	Context/Period
Subscription Revenue	80%	Of Total Revenue
Transactional Revenue	20%	Of Total Revenue
Upsell/Cross-sell Growth Driver	5 points	Q3 2025 Growth Contribution
Emerging Solutions Contribution	4 percentage points	Q3 2025 Revenue Contribution

Management is clearly pushing new areas, and the numbers show where that effort is landing. Revenue from emerging solutions (e.g., Casualty, Diagnostics) is the fastest-growing portion of the portfolio. For the third quarter of 2025, the contribution from these Emerging Solutions expanded to just over 4 percentage points of total revenue.

Growth isn't just about new customers; it's about deepening relationships with the ones you already have. In the third quarter of 2025, upsell/cross-sell to existing clients drove approximately 5 points of the total growth reported. This metric, often tracked as Net Dollar Retention (NDR), was 105% in Q3 2025, showing that even with some volume timing differences, existing customers are spending more on the platform year-over-year.

Looking ahead, the financial outlook confirms the expected scale of the business. The Full Year 2025 Revenue Guidance is set between $1.051 billion and $1.056 billion. This guidance, updated after Q3 2025 results, reflects a strong year, with Q3 total revenue itself hitting $267.1 million.

You can see the growth vectors clearly when you break down the Q3 2025 growth drivers:

• Cross-sell, upsell, and adoption across the client base contributed approximately 5 points.
• New logos, mainly repair facilities and parts suppliers, contributed approximately 3 points.
• The EvolutionIQ segment contributed about 4 points of growth in the quarter.

The focus on expanding the network effect is evident in how they segment growth. Finance: draft 13-week cash view by Friday.