CCC Intelligent Solutions Holdings Inc. (CCCS): Business Model Canvas [Jan-2025 Mise à jour]

Dans le paysage rapide de la technologie et de l'assurance automobile en évolution, CCC Intelligent Solutions Holdings Inc. (CCCS) apparaît comme une force transformatrice, révolutionnant la façon dont les assureurs, les réseaux de réparation et les constructeurs de véhicules interagissent par le biais de plates-formes numériques de pointe. En intégrant de manière transparente des solutions avancées alimentées par l'IA, des algorithmes d'apprentissage automatique et des analyses de données complètes, le CCCS redéfinit l'efficacité, la précision et l'excellence opérationnelle dans l'écosystème complexe du traitement des réclamations automobiles et de la gestion de la réparation. Leur toile de modèle commercial innovant révèle une approche stratégique qui tire parti de la technologie pour rationaliser les flux de travail, réduire les coûts et offrir une valeur sans précédent sur plusieurs segments de clients.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modèle d'entreprise: partenariats clés

Alliances stratégiques avec des assureurs automobiles et des réseaux de réparation de collision

CCC Intelligent Solutions a établi des partenariats clés avec les principaux compagnies d'assurance, notamment:

Partenaire d'assurance	Détails du partenariat
Société progressiste	Intégration de traitement des réclamations numériques
Allstate Assurance	Plate-forme d'estimation des dommages alimentés par AI
Ferme d'État	Solution de gestion des réclamations mobiles

Partenariats avec les fournisseurs de technologies et les sociétés d'analyse de données

CCC maintient des partenariats technologiques stratégiques avec:

• Microsoft Azure pour l'infrastructure cloud
• Google Cloud Plateforme pour les capacités d'apprentissage automatique
• Databricks pour l'analyse avancée des données

Collaboration avec les constructeurs et concessionnaires automobiles

Les partenariats clés du fabricant automobile comprennent:

Fabricant	Focus de la collaboration
Toyota	Écosystème d'estimation de la réparation numérique
Ford Motor Company	Traitement des réclamations de véhicules connectés
General Motors	Plate-forme d'évaluation des dommages intégrés

Intégration avec les vendeurs de traitement des réclamations d'assurance fournisseurs

Les partenariats d'intégration de logiciels de CCC comprennent:

• Guidewire Logiciel pour la gestion des réclamations
• Duck Creek Technologies pour l'administration des politiques
• Systèmes appliqués pour les systèmes de gestion des agences

Échelle du réseau de partenariat: Plus de 500 assureurs et 25 000 installations de réparation de collision ont intégré aux plates-formes de CCC à partir de 2023.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modèle d'entreprise: Activités clés

Développer des plateformes de technologie d'assurance et de réparation de collision alimentée par l'IA

CCC Intelligent Solutions se concentre sur les plateformes de technologie de pointe avec des capacités spécifiques:

Plate-forme	Capacités technologiques	Investissement annuel
Ccc un	Traitement des réclamations dirigés par AI	Investissement de R&D de 52,3 millions de dollars (2023)
Réparer la connexion	Gestion du flux de réparation numérique	18,7 millions de dollars pour le développement de la plate-forme

Fourniture d'analyse de données et de solutions de flux de travail numériques

Les capacités clés d'analyse des données comprennent:

• Analytiques de traitement des réclamations en temps réel
• Algorithmes d'évaluation des dommages prédictifs
• Estimation de réparation basée sur l'apprentissage automatique

Offrir des produits logiciels complets en tant que service (SaaS)

Produit SaaS	Pénétration du marché	Revenus récurrents annuels
Échange CCC	Adoption de 87% des compagnies d'assurance	124,5 millions de dollars (2023)
Portail de perte totale	Utilisation de l'atelier de réparation de collision à 72%	43,2 millions de dollars (2023)

Innovation continue dans l'apprentissage automatique et la modélisation prédictive

Les mesures d'innovation démontrent un investissement technologique important:

• 128 brevets d'apprentissage automatique
• Dépenses annuelles de 67,9 millions de dollars
• 387 scientifiques des données et chercheurs d'IA

Soutenir la transformation numérique dans l'écosystème d'assurance automobile

Zone de transformation	Solutions numériques	Impact du marché
Traitement des réclamations	Évaluation des dommages alimentés par l'IA	Amélioration de l'efficacité de 37%
Gestion des réparations	Flux de travail numériques intégrés	Réduction des coûts de 26% pour les assureurs

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modèle commercial: Ressources clés

Algorithmes propriétaires de l'IA et de l'apprentissage automatique

CCC Intelligent Solutions a développé des algorithmes AI avancés avec les spécifications suivantes:

Type d'algorithme	Capacité	Vitesse de traitement
Traitement des réclamations d'apprentissage automatique	Évaluation des dommages automatisés	Plus d'un million de réclamations par mois
Analytique prédictive	Modélisation des risques d'assurance	Taux de précision de 99,2%

Référentiel de données sur l'automobile et l'assurance

Métriques du référentiel de données:

• Records totaux: 22,5 milliards de points de données automobiles et d'assurance
• Couverture des données historiques: 15 ans
• Couverture géographique: 95% du marché nord-américain

Infrastructure de technologie avancée

Composant d'infrastructure	Spécification	Métrique de performance
Plate-forme cloud	Architecture multi-cloud	99,99% de disponibilité
Centres de données	Réseau distribué	3 centres de données primaires

Travaillerie technique et scientifique des données qualifiées

Composition de la main-d'œuvre en 2023:

• Total des employés: 2 400
• Personnel technique: 1 200 (50%)
• Scientifiques des données: 350 (14,6%)
• Expérience technique moyenne: 8,5 ans

Propriété intellectuelle et brevets logiciels

Catégorie de brevet	Total des brevets	Déposé au cours des 3 dernières années
IA et apprentissage automatique	47	18
Technologies logicielles	33	12

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modèle d'entreprise: propositions de valeur

Traitement et gestion des réclamations rationalisées pour les assureurs

CCC a traité 2,4 milliards de transactions au total en 2022, couvrant les réclamations d'assurance automobile, domestique et immobilier. La plate-forme de gestion des réclamations intelligentes de la société a géré environ 70% de toutes les réclamations d'assurance automobile en Amérique du Nord.

Métrique de traitement des réclamations	Volume annuel
Total des transactions	2,4 milliards
Réclamations d'assurance automobile traitées	70% du marché nord-américain

Réduction des coûts opérationnels grâce à l'automatisation intelligente

Les solutions d'automatisation intelligentes de CCC ont démontré une réduction des coûts opérationnels en moyenne de 35% pour les compagnies d'assurance. La plate-forme technologique a permis des gains d'efficacité sur plusieurs processus de flux de travail d'assurance.

• Réduction moyenne des coûts opérationnels: 35%
• Efficacité d'automatisation sur les flux de travail de gestion des réclamations
• Intégration avec les principaux systèmes d'assurance-assurance

Précision améliorée des estimations d'évaluation des dommages et de réparation

La technologie d'évaluation des dommages par l'IA-AI a atteint une précision de 92% dans la génération d'estimation de réparation. La plate-forme a traité plus de 1,1 million d'évaluations des dommages aux véhicules en 2022.

Métrique d'évaluation des dommages	Données de performance
Estimer la précision	92%
Évaluations des dommages des véhicules	1,1 million

Solutions de flux de travail numériques améliorant l'efficacité

Les solutions de flux de travail numériques de CCC ont réduit le temps de traitement des réclamations en moyenne de 45%, ce qui permet une résolution plus rapide pour les assureurs et les clients.

Plateforme de technologie complète pontant les industries d'assurance et de réparation

La plate-forme technologique de CCC a connecté plus de 30 000 installations de réparation avec plus de 500 compagnies d'assurance, créant un écosystème complet pour la gestion des réclamations et la réparation des véhicules.

Métrique de connexion de la plate-forme	Volume
Installations de réparation	30,000+
Connexions d'assurance	500+

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modèle d'entreprise: relations avec les clients

Modèle de service logiciel basé sur l'abonnement

Depuis le Q4 2023, CCC Intelligent Solutions propose plusieurs niveaux d'abonnement avec la structure de tarification suivante:

Niveau d'abonnement	Prix ​​mensuel	Prix ​​annuel
Basic	$199	$2,088
Professionnel	$499	$5,388
Entreprise	$999	$10,788

Support client dédié et assistance technique

Mesures du support client à partir de 2024:

• Temps de réponse moyen: 17 minutes
• Canaux de support: téléphone, e-mail, chat en direct, base de connaissances
• Taille de l'équipe de soutien: 87 professionnels dévoués
• Évaluation de satisfaction du client: 4.7 / 5

Mises à jour continues du produit et améliorations des fonctionnalités

Fréquence et investissement de mise à jour du produit:

• Principaux versions de logiciels: trimestriel
• Mises à jour mineures: mensuellement
• Investissement annuel de R&D: 42,3 millions de dollars
• Nouvelles fonctionnalités par an: environ 24-36

Services d'intégration et de mise en œuvre personnalisés

Niveau de service	Temps de mise en œuvre	Coût
Embarquement standard	2-4 semaines	Inclus avec les plans professionnels / d'entreprise
Implémentation personnalisée	4-8 semaines	$15,000 - $50,000

Rapports et analyses réguliers des performances

Capacités de rapport:

• Accès au tableau de bord en temps réel
• Rapports de performance mensuels automatisés
• Modèles de rapports personnalisables
• Intégration de l'analyse prédictive avancée

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modèle d'entreprise: canaux

Équipe de vente directe d'entreprise

Depuis le quatrième trimestre 2023, CCC Intelligent Solutions maintient une équipe de vente directe d'entreprise d'environ 250 professionnels de la vente ciblant l'assurance automobile, la réparation de collisions et les marchés de gestion des réclamations.

Métrique du canal de vente	2023 données
Représentants totaux des ventes d'entreprises	250
Taille moyenne de l'accord	$175,000
Revenus de l'équipe de vente annuelle	43,75 millions de dollars

Marché du logiciel en ligne

CCC offre une distribution numérique via plusieurs plateformes logicielles en ligne.

• Listes du marché du logiciel sur 3 plateformes principales
• La distribution numérique atteint 85% des fournisseurs d'assurance automobile nord-américains
• Plus de 12 000 abonnés de logiciels numériques

Conférences de marketing numérique et d'industrie

En 2023, CCC a investi 3,2 millions de dollars dans les stratégies de marketing numérique et de participation aux conférences.

Canal de marketing	2023 Investissement
Dépenses de marketing numérique	2,1 millions de dollars
Participation de la conférence de l'industrie	1,1 million de dollars

Réseaux de référence partenaires

CCC maintient des partenariats stratégiques avec 127 fournisseurs de technologies automobiles et d'assurance.

• 127 accords de partenariat technologique actif
• Réseau partenaire couvrant 42 États aux États-Unis
• Taux de commission de référence en moyenne de 12 à 15%

Plate-forme Web et applications mobiles

Les plates-formes numériques de CCC desservent plus de 350 assureurs et 21 000 installations de réparation de collision.

Métrique de la plate-forme numérique	2023 données
Utilisateurs totaux de plate-forme Web	350 compagnies d'assurance
Utilisateurs d'applications mobiles	21 000 installations de réparation de collision
Volume de transaction de plate-forme numérique annuelle	14,3 milliards de dollars

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modèle d'entreprise: segments de clientèle

Compagnies d'assurance automobile

CCC dessert environ 400 assureurs dans le monde. La clientèle de l'entreprise comprend les meilleures compagnies d'assurance telles que:

Compagnie d'assurance	Segment de marché
Ferme d'État	Assurance automobile personnelle
Allstate	Auto personnel et commercial
USA	Assurance militaire et familiale
Progressif	Assurance automobile personnelle

Réseaux de réparation de collision

CCC prend en charge plus de 30 000 installations de réparation de collision à travers l'Amérique du Nord.

• 95% des réseaux de réparation de collision supérieurs utilisent les plateformes technologiques de CCC
• Atelier de réparation moyen utilisant les processus de solutions CCC 150-200 réclamations mensuellement

Fabricants de véhicules

Fabricant	Relation avec CCC
Toyota	Intégration des revendications numériques
Gué	Estimation de l'utilisation de la plate-forme
General Motors	Solutions de données sur les véhicules connectés

Organisations de gestion de la flotte

CCC dessert plus de 500 sociétés de gestion de flotte, notamment:

• Enterprise Holdings
• Hertz
• Ald Automotive
• Wheels Inc.

Entreprises auto-assurées

CCC soutient environ 250 sociétés auto-assurées dans diverses industries.

Industrie	Nombre d'entreprises
Transport	85
Logistique	65
Télécommunications	45
Énergie	55

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modèle d'entreprise: Structure des coûts

Investissements de recherche et développement

Au cours de l'exercice 2023, CCC Intelligent Solutions a alloué 76,3 millions de dollars aux dépenses de recherche et développement, représentant 19,4% des revenus totaux.

Exercice fiscal	Dépenses de R&D	Pourcentage de revenus
2023	76,3 millions de dollars	19.4%
2022	68,5 millions de dollars	18.2%

Infrastructure cloud et maintenance technologique

Les coûts annuels de l'infrastructure cloud et de la maintenance technologique pour 2023 étaient d'environ 45,2 millions de dollars.

• Dépenses du fournisseur de services cloud: 28,7 millions de dollars
• Maintenance des infrastructures technologiques: 16,5 millions de dollars

Dépenses de vente et de marketing

Les dépenses de vente et de marketing pour 2023 ont totalisé 112,6 millions de dollars, ce qui représente 28,6% des revenus totaux.

Catégorie de dépenses	Montant
Marketing numérique	42,3 millions de dollars
Compensation de l'équipe de vente	53,9 millions de dollars
Événements et programmes marketing	16,4 millions de dollars

Compensation des employés et acquisition de talents

Les dépenses totales liées aux employés pour 2023 étaient de 218,4 millions de dollars.

• Salaires de base: 156,7 millions de dollars
• Compensation à base d'actions: 37,2 millions de dollars
• Recrutement et acquisition de talents: 24,5 millions de dollars

Innovation de produit en cours et mises à niveau de la plate-forme

Les investissements sur l'innovation des produits en 2023 s'élevaient à 62,9 millions de dollars.

Catégorie d'innovation	Dépense
Développement de logiciels	38,6 millions de dollars
Amélioration de la plate-forme	24,3 millions de dollars

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modèle d'entreprise: Strots de revenus

Frais d'abonnement SaaS récurrent

Pour l'exercice 2023, CCC Intelligent Solutions a déclaré 640,8 millions de dollars de revenus totaux, avec une partie importante dérivée des frais d'abonnement SaaS récurrents.

Niveau d'abonnement	Revenus annuels (2023)	Pourcentage de revenus SaaS
Niveau de base	127,2 millions de dollars	22%
Niveau d'entreprise	342,5 millions de dollars	59%
Niveau supérieur	110,1 millions de dollars	19%

Licence de logiciel d'entreprise

Les licences de logiciels d'entreprise ont contribué environ 85,6 millions de dollars aux revenus de la société en 2023.

• Valeur du contrat de licence de l'entreprise moyenne: 425 000 $
• Nombre d'accords de licence d'entreprise en 2023: 201
• Licence Taux de croissance des revenus: 17,3%

Services d'analyse des données et d'informations

Les services d'analyse de données ont généré 92,4 millions de dollars de revenus pour l'exercice 2023.

Catégorie de service	Revenus annuels	Mesures clés
Analytique prédictive	38,7 millions de dollars	42% des revenus des services de données
Services d'évaluation des risques	53,7 millions de dollars	58% des revenus des services de données

Frais de mise en œuvre et de personnalisation

Les services de mise en œuvre et de personnalisation ont représenté 47,2 millions de dollars de revenus au cours de 2023.

• Valeur du projet de mise en œuvre moyenne: 215 000 $
• Nombre total de projets de mise en œuvre: 219
• Marge de service de personnalisation: 62%

Conseil professionnel et support technique

Les services de conseil et de support technique professionnels ont généré 75,5 millions de dollars de revenus pour l'exercice 2023.

Type de service de conseil	Revenus annuels	Taux horaire moyen
Conseil technique	42,3 millions de dollars	385 $ / heure
Soutien stratégique	33,2 millions de dollars	425 $ / heure

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Value Propositions

You're looking at the core reasons why property and casualty (P&C) insurers and repairers stick with CCC Intelligent Solutions Holdings Inc. (CCCS). It's about delivering measurable, tangible improvements to the claims lifecycle, especially as vehicle complexity and repair costs keep climbing.

AI-powered automation for faster, more accurate claims processing.

The value here is directly tied to getting work done faster and with fewer errors. We see this reflected in the adoption metrics for their intelligent tools. For instance, Mobile Jumpstart, which uses AI for repair estimates, surpassed an annualized run rate of over 1 million AI-based repair estimates. Also, a top-20 insurer adopted CCC Intelligent Solutions Holdings Inc.'s AI-enabled workflow solution specifically for audit review during the third quarter of 2025. This focus on automation is critical when you consider that CCC data indicates total industry claim counts were down 8.5% year-over-year through July 2025, meaning efficiency gains are paramount to managing profitability.

Centralized digital hub connecting all P&C insurance trade partners.

The platform acts as the central nervous system for the claims ecosystem. CCC Intelligent Solutions Holdings Inc. operates a SaaS platform that connects insurers, repair facilities, parts suppliers, and others. This network processes over $100 billion in annual transactions across more than 35,000 companies. Customer stickiness is high, as evidenced by the Gross Dollar Retention (GDR) holding steady at 99% in Q3 2025, though Net Dollar Retention (NDR) dipped to 105% from 107% the prior quarter, which management attributed to deal timing. The platform's scale is a major value driver.

Improved efficiency and lower claim cycle times for insurers and repairers.

The platform's integration depth directly translates to cycle time improvements, a key metric for insurer satisfaction. We can see the adoption of digital tools driving this. For example, Build Sheets, which digitize repair information, are now used by over 5,500 repair facilities, up from about 5,000 in the previous quarter. This connectivity helps manage the complexity introduced by modern vehicles. Repairs involving multiple Advanced Driver-Assistance Systems (ADAS) calibrations averaged over 17 days from vehicle-in to vehicle-out in Q1 2025, compared to 13 days for repairs with no calibrations, showing the time impact of complexity that the platform must manage. The company posted Q3 2025 total revenue of $267.1 million, a 12% increase year-over-year, reflecting the value captured by their customer base.

Expansion into complex injury claims via EvolutionIQ's Medhub solution.

CCC Intelligent Solutions Holdings Inc. is actively moving beyond property damage into casualty claims, leveraging the acquisition of EvolutionIQ. The Medhub for Casualty solution became generally available in Q3 2025. This specific AI-powered medical synthesis tool processed 6 million documents in the preceding 12 months. The Casualty business is a growth engine, currently representing about 10% of revenue, or roughly $100,000,000 on a run-rate basis, with management aiming for it to reach the scale of the Auto Physical Damage (APD) business over time. EvolutionIQ was projected to contribute $45-50 million in revenue for the full year 2025.

Mission-critical, high-uptime SaaS platform with deep workflow integration.

The platform's reliability is foundational to its value proposition, as downtime stops the entire claims process. The recurring nature of the revenue stream underscores this reliance. Approximately 80% of CCC Intelligent Solutions Holdings Inc.'s software revenue is subscription-based, providing stability. The company achieved an Adjusted EBITDA of $110.1 million in Q3 2025, representing a 41% margin, demonstrating operational leverage from this stable, integrated base. The full-year 2025 revenue guidance is projected to be between $1.051 billion and $1.056 billion.

Here's a quick look at the financial context supporting these value drivers as of Q3 2025:

Metric	Q3 2025 Value	Comparison/Context
Total Revenue	$267.1 million	12% increase year-over-year
Adjusted EBITDA	$110.1 million	8% increase year-over-year
Adjusted EBITDA Margin	41%	Up from 40% in Q3 2024
GAAP Gross Margin	72%	Down from 77% in Q3 2024
Free Cash Flow (Q3)	$78.6 million	Up from $49.4 million in Q3 2024
NDR	105%	Down from 107% in Q2 2025

The platform's ability to drive these financial outcomes for its users is the real value proposition.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Customer Relationships

You're looking at how CCC Intelligent Solutions Holdings Inc. keeps its massive network of insurers and repairers locked in and growing their spend. The relationship strategy is clearly bifurcated: high-touch for the whales and scalable digital for the masses.

High-touch, strategic partnerships with top-tier insurers (e.g., Liberty Mutual).

For the largest Property & Casualty (P&C) carriers, the relationship is deep and strategic. CCC Intelligent Solutions Holdings Inc. is actively working to deepen these ties, which is evident in their recent wins. For instance, in Q3 2025, Liberty Mutual was reported as actively transitioning a substantial portion of their casualty business onto the CCC platform. Furthermore, in Q2 2025, the company noted securing another top-20 insurer for its AI-enabled subrogation platform, which serves 25 CCC customers total. The focus here is on embedding their technology into core, complex processes like casualty claims.

Dedicated account management for large, sophisticated enterprise customers.

The success in these top-tier accounts is reflected in the retention numbers, which show very little leakage and significant expansion. Management noted in Q3 2025 that adoption continued to improve across the platform, particularly among their largest and most sophisticated customers. This high-touch approach drives the expansion metrics we see:

Metric	Period End	Value	Context
Gross Dollar Retention Rate	Q1 2025	99%	Indicates minimal revenue loss from existing customers.
Net Dollar Retention Rate (NDR)	Q1 2025	106% to 107%	Shows expansion revenue outpaced any lost revenue.
Total Businesses Connected	Late 2025 Data	Over 35,000	The overall network size.

Self-service and digital support for the large base of repair facilities.

For the repair facility segment, the relationship is managed through high-volume, scalable digital tools. The platform connects over 30,500 repair facilities. The strategy here is driving adoption of specific digital tools that help them capture more business, especially in the consumer self-pay market, which is estimated at approximately 25% of repair data. You can see the digital adoption scaling:

• Build Sheets adoption grew to over 5,500 repair facilities as of Q3 2025.
• Mobile Jumpstart surpassed an annualized run rate of over 1 million AI-based repair estimates.

Strong focus on renewals and contract expansions over new logo acquisition.

The financial results defintely support a strategy leaning heavily on existing customer value. In Q3 2025, management specifically highlighted momentum driven by multiple renewals, relationship expansions, and new business wins. The 106% to 107% Net Dollar Retention rate is the clearest proof point; it means that even without adding a single new major insurer (new logo), the existing customer base is spending 6% to 7% more year-over-year. This focus on expansion within the existing ecosystem is a hallmark of a mature SaaS platform.

Deep integration into customer workflows creating high switching costs.

The platform's value is cemented by its deep operational embedding. When a top-20 insurer adopts an AI-enabled workflow, that system becomes mission-critical. The integration of EvolutionIQ's Medhub, for example, is being rolled out to enhance casualty claims management, providing AI-powered synthesis and best next action recommendations. This level of integration, connecting insurers, repairers, and suppliers across the P&C economy, creates a powerful network effect. If you pull out, you lose access to the standardized, AI-enhanced data flow that manages billions in transactions. The company is positioning itself as the central hub for the insurance economy, which naturally raises the barrier to exit for any large participant. Finance: draft 13-week cash view by Friday.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Channels

You're looking at how CCC Intelligent Solutions Holdings Inc. gets its platform and intelligence into the hands of the insurance economy participants. It's a multi-pronged approach, relying heavily on direct engagement with the biggest players and the inherent network effect of their cloud.

Direct sales force targeting insurance carriers and large enterprises

The direct sales motion is clearly focused on landing and expanding within the largest carriers. For instance, in the third quarter of 2025, CCC Intelligent Solutions Holdings Inc. secured a new Casualty relationship with a top 10 insurer and also closed multiple renewals and expansions across that base, including a renewal with a top 5 insurer. Management also pointed to a major win with a top 20 insurer adopting Intelligent Reinspection, and Liberty Mutual actively transitioning a substantial portion of their casualty business onto the platform. To put this in perspective, the Casualty business currently represents about 10% of total revenue, which translates to roughly $100,000,000 in run rate revenue, served by about 50 clients. This contrasts with the Auto Physical Damage (APD) side, which is closer to $400,000,000 in run rate revenue across about 300 clients.

Direct platform access via the CCC Intelligent Experience (IX) Cloud™

The core channel is direct access through the CCC Intelligent Experience (IX) Cloud™ platform. This platform acts as the central hub, connecting a massive ecosystem of participants. The scale here is significant; the platform connects more than 35,000 businesses. Through this cloud, the company processes over $100 billion in annual transactions. The platform's success is reflected in its high customer retention metrics, with software gross dollar retention (GDR) near 99% and net dollar retention (NDR) around 106% to 107% as of early 2025.

In-platform adoption and cross-sell motions for new solutions like Build Sheets

Once a customer is on the platform, the channel shifts to in-platform adoption and cross-selling new AI-powered capabilities. This is where you see the direct impact of product rollout on the repair facility side. For example, Build Sheets, one of these emerging solutions, was adopted by over 5,500 repair facilities as of the third quarter of 2025, marking an increase from about 5,000 in the prior quarter. Also, the Mobile Jumpstart solution surpassed an annualized run rate of over 1 million AI-based repair estimates. Overall, these emerging solutions contributed just over two percentage points of total revenue growth in Q3 2025, representing about four percentage points of the total revenue mix, and they remain the fastest-growing portion of the portfolio.

Industry events and thought leadership to drive digital transformation

While specific attendance numbers aren't public, the company actively engages through industry presence to drive its digital transformation narrative. The leadership team presented at events like Citi's 2025 Global Technology, Media and Telecommunications Conference in September 2025. This thought leadership reinforces the platform's role in orchestrating the complex, on-the-spot supply chain created by every auto accident.

API and secure data exchange networks (CCC Secure Share™) for partners

The platform's architecture inherently relies on secure data exchange, which is amplified by its API capabilities. The core channel is the network itself, which is designed to connect disparate parties efficiently. The platform taps into more than $1 trillion in historical data, which fuels its AI-driven insights for decision-making. This connectivity is the foundation for partners to exchange data seamlessly.

Here's a quick look at the network scale that underpins these channels as of mid-to-late 2025:

Network Participant Group	Approximate Count
Total Businesses Connected	Over 35,000
Auto Insurers Served	300+
Collision Repairers Served	Over 30,500

The ability to synthesize data across these connections helps streamline workflows, which is the value proposition delivered through these channels. For example, the EvolutionIQ acquisition is being integrated to cross-sell workers' comp solutions to existing auto casualty clients, showing a clear channel strategy for new product penetration.

Finance: draft 13-week cash view by Friday.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Customer Segments

You're looking at the core user base that drives the entire CCC Intelligent Experience (IX) Cloud™ platform. This network effect is what makes the data so valuable; it's a multi-sided marketplace connecting all the key players in the insurance economy.

CCC Intelligent Solutions Holdings Inc. serves distinct, yet interconnected, customer segments. As of late 2025, the platform connects more than 35,000 businesses in total, up from over 35,000 reported in mid-2024. The data processing volume is massive, based on information derived from 300 million claims-related transactions.

Here is a breakdown of the primary customer segments and their scale, incorporating the latest reported figures:

Customer Segment	Approximate Scale / Key Metric (Late 2025 Context)	Recent Activity / Detail
Property and Casualty (P&C) Insurance Carriers	More than 300 insurers	Includes 18 of the top 20 U.S. auto insurance carriers based on DWP as of 2021. A top-20 insurer adopted an AI-enabled workflow solution in Q3 2025.
Auto Physical Damage (APD) Repair Facilities	Over 30,000 body shops	The CCC Build Sheets solution was adopted by over 5,500 repair facilities as of Q3 2025. Mobile Jumpstart surpassed an annualized run rate of over 1 million AI-based repair estimates.
Parts Suppliers and Distributors	Over 5,500 parts suppliers	These entities participate in the network to fulfill parts needs for repairs processed through the platform.
Casualty, Workers' Compensation, and Disability Insurers	Emerging Segment	This area is reportedly 'outpacing overall company growth' as of Q3 2025. Liberty Mutual is actively transitioning a substantial portion of their casualty business to the platform. A top-25 client became a new customer for EvolutionIQ's workers' comp solution in Q2 2025.
Automakers and Financial Services Companies (Lenders)	Automakers: 13 of the top 15 automotive OEMs	Automakers use the platform for data exchange and insights related to vehicle complexity and repairability.

The depth of engagement within these segments shows clear expansion, especially with the largest players. For instance, one top-10 insurer increased the volume of claims leveraging at least one CCC AI model from roughly 15% of their claims to about 40% over the past year. This cross-sell and upsell momentum is reflected in the 105% Net Dollar Retention (NDR) reported for Q3 2025.

You can see the concentration of value in the established segments:

• Property and Casualty Insurance Carriers: Representing the core of the platform's transaction volume.
• Auto Physical Damage Repairers: A large, fragmented base adopting new efficiency tools like Build Sheets.
• Parts Suppliers: Essential for the physical repair workflow execution.
• Automakers: Strategic partners providing vehicle data and insights.

The growth in the casualty side is a key focus area for future scale. The company sees potential for the casualty business to 'reach or even exceed the scale of our auto physical damage insurance business over time'. Finance: draft Q4 2025 revenue projection variance analysis by next Tuesday.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Cost Structure

You're looking at the core expenses that fuel CCC Intelligent Solutions Holdings Inc.'s platform, which is heavily weighted toward technology and growth initiatives. As a leading SaaS provider, a significant portion of the cost structure is inherently fixed or semi-fixed, tied to maintaining and scaling its cloud-based infrastructure and developing its AI capabilities.

The most direct measure of the cost of delivering the service for the third quarter of 2025 was the GAAP Cost of Revenue, which amounted to approximately $74.1 million, derived from Total Revenue of $267.1 million less GAAP Gross Profit of $193.0 million for that period.

Investment in the technology itself is a major driver of costs, particularly in Research & Development (R&D) to maintain the AI/ML advantage. This is a necessary expense to keep the platform relevant in a rapidly digitizing insurance economy. Personnel costs are also substantial, reflecting the need to expand engineering teams and implement organizational changes, such as separating the Chief Product Officer and Chief Technology Officer roles mentioned in late 2025.

Here's a look at the latest reported operating expenses that feed into this structure, using the second quarter of 2025 figures as the most granular, recent data available outside of the Cost of Revenue:

Cost Component	Period Ended June 30, 2025 (In Thousands USD)	Period Ended March 31, 2025 (In Thousands USD)
Research and development	$59,929	$61,763
Selling and marketing	$43,475	$48,297
Total Operating Expenses	$169,546	$195,691

The high fixed costs associated with cloud infrastructure and platform hosting are reflected in the overall operating expense base, even if not itemized separately as a fixed cost line item in the public filings. The company's commitment to platform modernization and AI adoption means these technology-related expenditures remain high.

Sales and Marketing expenses are crucial for driving adoption, especially for cross-selling solutions like EvolutionIQ's products into the existing customer base and securing new relationships. The focus on expanding the Casualty business, which was around 10% of revenue, requires continued go-to-market refinement.

You can see the scale of investment in the following breakdown of key operating expense categories from the first quarter of 2025:

• Research and development Expense: $61.763 million.
• Selling and marketing Expense: $48.297 million.
• Total operating expenses for Q1 2025: $195.691 million.
• Personnel costs are embedded within R&D and General and Administrative, supporting organizational structure expansion.

Finance: draft 13-week cash view by Friday.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Revenue Streams

You're looking at how CCC Intelligent Solutions Holdings Inc. actually brings in the money, which is key for valuing any SaaS platform. Honestly, the model is built for predictability, which is what institutional investors really like to see. The core of the revenue streams is heavily weighted toward recurring fees.

Subscription revenue represents approximately 80% of total revenue. This is the bedrock of the model, giving CCC Intelligent Solutions Holdings Inc. that reliable, recurring income stream that underpins the entire valuation. This is the part of the business that management often points to when discussing the model's scalability and resilience across economic cycles.

The remaining portion comes from transactional revenue (e.g., per-claim or per-estimate fees), about 20% of revenue. While smaller, these transaction-based fees often scale directly with client activity, offering a nice variable component tied to the volume of claims processed through the platform.

Here's a quick look at the revenue components and recent growth attribution based on the latest figures:

Revenue Component Category	Approximate Share/Driver	Context/Period
Subscription Revenue	80%	Of Total Revenue
Transactional Revenue	20%	Of Total Revenue
Upsell/Cross-sell Growth Driver	5 points	Q3 2025 Growth Contribution
Emerging Solutions Contribution	4 percentage points	Q3 2025 Revenue Contribution

Management is clearly pushing new areas, and the numbers show where that effort is landing. Revenue from emerging solutions (e.g., Casualty, Diagnostics) is the fastest-growing portion of the portfolio. For the third quarter of 2025, the contribution from these Emerging Solutions expanded to just over 4 percentage points of total revenue.

Growth isn't just about new customers; it's about deepening relationships with the ones you already have. In the third quarter of 2025, upsell/cross-sell to existing clients drove approximately 5 points of the total growth reported. This metric, often tracked as Net Dollar Retention (NDR), was 105% in Q3 2025, showing that even with some volume timing differences, existing customers are spending more on the platform year-over-year.

Looking ahead, the financial outlook confirms the expected scale of the business. The Full Year 2025 Revenue Guidance is set between $1.051 billion and $1.056 billion. This guidance, updated after Q3 2025 results, reflects a strong year, with Q3 total revenue itself hitting $267.1 million.

You can see the growth vectors clearly when you break down the Q3 2025 growth drivers:

• Cross-sell, upsell, and adoption across the client base contributed approximately 5 points.
• New logos, mainly repair facilities and parts suppliers, contributed approximately 3 points.
• The EvolutionIQ segment contributed about 4 points of growth in the quarter.

The focus on expanding the network effect is evident in how they segment growth. Finance: draft 13-week cash view by Friday.