CCC Intelligent Solutions Holdings Inc. (CCCS): Modelo de Negócios Canvas [Jan-2025 Atualizado]

No cenário em rápida evolução da tecnologia e seguro automotivo, a CCC Intelligent Solutions Holdings Inc. (CCCS) surge como uma força transformadora, revolucionando a maneira como as seguradoras, as redes de reparos e os fabricantes de veículos interagem por meio de plataformas digitais de ponta. Ao integrar perfeitamente soluções avançadas de IA, algoritmos de aprendizado de máquina e análise abrangente de dados, os CCCs estão redefinindo a eficiência, a precisão e a excelência operacional no complexo ecossistema de processamento de reivindicações automotivas e gerenciamento de reparos. Seu modelo inovador de modelo de negócios revela uma abordagem estratégica que aproveita a tecnologia para otimizar os fluxos de trabalho, reduzir custos e agregar valor sem precedentes em vários segmentos de clientes.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negócios: Parcerias -chave

Alianças estratégicas com seguradoras automotivas e redes de reparo de colisão

A CCC Intelligent Solutions estabeleceu parcerias importantes com as principais operadoras de seguros, incluindo:

Parceiro de seguro	Detalhes da parceria
Corporação Progressista	Integração de processamento de reivindicações digitais
AllState Insurance	Plataforma de estimativa de dano a IA
State Farm	Solução de gerenciamento de reivindicações móveis

Parcerias com provedores de tecnologia e empresas de análise de dados

O CCC mantém parcerias de tecnologia estratégica com:

• Microsoft Azure para infraestrutura em nuvem
• Plataforma do Google Cloud para recursos de aprendizado de máquina
• Databricks para análise de dados avançada

Colaboração com fabricantes e concessionárias automotivas

As principais parcerias do fabricante automotivo incluem:

Fabricante	Foco de colaboração
Toyota	Ecossistema de estimativa de reparo digital
Ford Motor Company	Processamento de reivindicações de veículos conectados
General Motors	Plataforma de avaliação de danos integrados

Integração com fornecedores de software de processamento de reivindicações de seguros

As parcerias de integração de software do CCC incluem:

• Software Guidewire para gerenciamento de reivindicações
• Duck Creek Technologies for Policy Administration
• Sistemas aplicados para sistemas de gerenciamento de agências

Escala de Rede de Parceria: Mais de 500 operadoras de seguros e 25.000 instalações de reparo de colisão integradas às plataformas da CCC a partir de 2023.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negócios: Atividades -chave

Desenvolvimento de seguros de IA e plataformas de tecnologia de reparo de colisão

A CCC Intelligent Solutions se concentra em plataformas de tecnologia avançada com recursos específicos:

Plataforma	Capacidades de tecnologia	Investimento anual
CCC One	Processamento de reivindicações orientado pela IA	US $ 52,3 milhões em investimento em P&D (2023)
Reparo conectar	Gerenciamento de fluxo de trabalho de reparo digital	Desenvolvimento de plataforma de US $ 18,7 milhões

Fornecendo análise de dados e soluções de fluxo de trabalho digital

Os principais recursos de análise de dados incluem:

• Analítica de processamento de reivindicações em tempo real
• Algoritmos de avaliação de danos preditivos
• Estimativa de reparo baseada em aprendizado de máquina

Oferecendo produtos abrangentes de software como serviço (SaaS)

Produto SaaS	Penetração de mercado	Receita recorrente anual
CCC Exchange	87% de adoção da operadora de seguros	US $ 124,5 milhões (2023)
Portal de perda total	72% Uso da loja de reparos de colisão	US $ 43,2 milhões (2023)

Inovação contínua em aprendizado de máquina e modelagem preditiva

As métricas de inovação demonstram investimento tecnológico significativo:

• 128 patentes de aprendizado de máquina
• US $ 67,9 milhões de despesas anuais de P&D
• 387 cientistas de dados e pesquisadores de IA

Apoiando a transformação digital no ecossistema de seguro automotivo

Área de transformação	Soluções digitais	Impacto no mercado
Processamento de reivindicações	Avaliação de danos a IA	Melhoria de 37% de eficiência
Gerenciamento de reparo	Fluxos de trabalho digitais integrados	26% de redução de custo para seguradoras

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negócios: Recursos -chave

Algoritmos proprietários de IA e aprendizado de máquina

A CCC Intelligent Solutions desenvolveu algoritmos avançados de AI com as seguintes especificações:

Tipo de algoritmo	Capacidade	Velocidade de processamento
Processamento de reivindicações de aprendizado de máquina	Avaliação de danos automatizados	Mais de 1 milhão de reclamações por mês
Análise preditiva	Modelagem de risco de seguro	99,2% de taxa de precisão

Extenso repositório de dados do setor automotivo e de seguros

Métricas do repositório de dados:

• Total de registros: 22,5 bilhões de dados automotivos e de seguro de seguro
• Cobertura de dados históricos: 15 anos
• Cobertura geográfica: 95% do mercado norte -americano

Infraestrutura de tecnologia avançada

Componente de infraestrutura	Especificação	Métrica de desempenho
Plataforma em nuvem	Arquitetura de várias nuvens	99,99% de tempo de atividade
Data centers	Rede distribuída	3 data centers principais

Força de trabalho de ciência técnica e de dados qualificada

Composição da força de trabalho a partir de 2023:

• Total de funcionários: 2.400
• Equipe técnica: 1.200 (50%)
• Cientistas de dados: 350 (14,6%)
• Experiência técnica média: 8,5 anos

Propriedade intelectual e patentes de software

Categoria de patentes	Total de patentes	Arquivado nos últimos 3 anos
AI e aprendizado de máquina	47	18
Tecnologias de software	33	12

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negócios: proposições de valor

Processamento e gerenciamento simplificados de reivindicações para seguradoras

O CCC processou 2,4 bilhões de transações totais em 2022, cobrindo reivindicações automotivas, domésticas e de seguro de propriedade. A plataforma de gerenciamento de reivindicações inteligentes da empresa lidou com aproximadamente 70% de todas as reivindicações de seguro de automóvel na América do Norte.

Métrica de processamento de reivindicações	Volume anual
Total de transações	2,4 bilhões
Reclamações de seguro de automóvel processadas	70% do mercado norte -americano

Custos operacionais reduzidos por meio de automação inteligente

As soluções de automação inteligente da CCC demonstraram uma média de redução de custos operacionais de 35% para operadoras de seguros. A plataforma de tecnologia permitiu ganhos de eficiência em vários processos de fluxo de trabalho de seguro.

• Redução média de custo operacional: 35%
• Eficiência de automação em fluxos de trabalho de gerenciamento de reivindicações
• Integração com os principais sistemas de transportadores de seguros

Precisão aprimorada nas estimativas de avaliação e reparo de danos

A tecnologia de avaliação de danos acionada por AI da CCC alcançou 92% de precisão na geração de estimativas de reparo. A plataforma processou mais de 1,1 milhão de avaliações de danos ao veículo em 2022.

Métrica de avaliação de danos	Dados de desempenho
Estimativa precisão	92%
Avaliações de danos ao veículo	1,1 milhão

Soluções de fluxo de trabalho digital Melhorando a eficiência

As soluções de fluxo de trabalho digital do CCC reduziram o tempo de processamento de reivindicações em uma média de 45%, permitindo uma resolução mais rápida para operadoras de seguros e clientes.

Indústrias de seguros e reparos de plataforma de tecnologia abrangente

A plataforma de tecnologia da CCC conectou mais de 30.000 instalações de reparo com mais de 500 operadoras de seguros, criando um ecossistema abrangente para gerenciamento de reivindicações e reparo de veículos.

Métrica de conexão da plataforma	Volume
Instalações de reparo	30,000+
Conexões da operadora de seguros	500+

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negócios: Relacionamentos do cliente

Modelo de serviço de software baseado em assinatura

A partir do quarto trimestre 2023, a CCC Intelligent Solutions oferece várias camadas de assinatura com a seguinte estrutura de preços:

Camada de assinatura	Preço mensal	Preço anual
Basic	$199	$2,088
Profissional	$499	$5,388
Empresa	$999	$10,788

Suporte ao cliente dedicado e assistência técnica

Métricas de suporte ao cliente em 2024:

• Tempo médio de resposta: 17 minutos
• Canais de suporte: telefone, e -mail, bate -papo ao vivo, base de conhecimento
• Tamanho da equipe de suporte: 87 profissionais dedicados
• Classificação de satisfação do cliente: 4.7/5

Atualizações contínuas de produtos e aprimoramentos de recursos

Frequência e investimento de atualização do produto:

• Principais lançamentos de software: trimestralmente
• Pequenas atualizações: mensalmente
• Investimento anual de P&D: US $ 42,3 milhões
• Novos recursos por ano: aproximadamente 24-36

Serviços personalizados de integração e implementação

Nível de serviço	Tempo de implementação	Custo
Interior padrão	2-4 semanas	Incluído em planos profissionais/corporativos
Implementação personalizada	4-8 semanas	$15,000 - $50,000

Relatórios de desempenho regulares e análises

Recursos de relatório:

• Acesso ao painel em tempo real
• Relatórios de desempenho mensais automatizados
• Modelos de relatórios personalizáveis
• Integração de análise preditiva avançada

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negócios: canais

Equipe de vendas da empresa direta

A partir do quarto trimestre 2023, a CCC Intelligent Solutions mantém uma equipe de vendas corporativa direta de aproximadamente 250 profissionais de vendas direcionados aos mercados de seguro automotivo, reparo de colisão e gerenciamento de reivindicações.

Métrica do canal de vendas	2023 dados
Total de representantes de vendas empresariais	250
Tamanho médio de negócios	$175,000
Receita anual da equipe de vendas	US $ 43,75 milhões

Marketplace de software online

O CCC oferece distribuição digital por meio de várias plataformas de software online.

• Listagens de mercado de software em 3 plataformas principais
• A distribuição digital alcance para 85% dos provedores de seguros de automóveis norte -americanos
• Mais de 12.000 assinantes de software digital

Conferências de marketing digital e indústria

Em 2023, o CCC investiu US $ 3,2 milhões em estratégias de marketing digital e participação da conferência.

Canal de marketing	2023 Investimento
Gastos de marketing digital	US $ 2,1 milhões
Participação da conferência da indústria	US $ 1,1 milhão

Redes de referência de parceiros

O CCC mantém parcerias estratégicas com 127 provedores de tecnologia automotiva e de seguros.

• 127 Acordos de parceria de tecnologia ativa
• Rede de parceiros cobrindo 42 estados nos Estados Unidos
• Taxa de comissão de referência com média de 12 a 15%

Plataforma baseada na Web e aplicativos móveis

As plataformas digitais da CCC atendem a mais de 350 operadoras de seguros e 21.000 instalações de reparo de colisão.

Métrica da plataforma digital	2023 dados
Total de usuários da plataforma da web	350 operadoras de seguros
Usuários de aplicativos móveis	21.000 instalações de reparo de colisão
Volume anual de transação da plataforma digital	US $ 14,3 bilhões

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negócios: segmentos de clientes

Companhias de seguros de automóveis

O CCC atende a aproximadamente 400 operadoras de seguros em todo o mundo. A base de clientes da empresa inclui as principais companhias de seguros, como:

Companhia de seguros	Segmento de mercado
State Farm	Seguro automóvel pessoal
Allstate	Automóvel pessoal e comercial
USAA	Seguro militar e familiar
Progressivo	Seguro automóvel pessoal

Redes de reparo de colisão

O CCC suporta mais de 30.000 instalações de reparo de colisão em toda a América do Norte.

• 95% das principais redes de reparo de colisão utilizam plataformas de tecnologia do CCC
• Oficina de reparo médio usando processos de soluções CCC 150-200 reivindicações mensais

Fabricantes de veículos

Fabricante	Relacionamento com CCC
Toyota	Integração de reivindicações digitais
Ford	Estimando o uso da plataforma
General Motors	Soluções de dados de veículos conectados

Organizações de gerenciamento de frota

O CCC atende a mais de 500 empresas de gerenciamento de frotas, incluindo:

• Enterprise Holdings
• Hertz
• ALD Automotive
• Wheels Inc.

Empresas auto-seguradas

O CCC suporta aproximadamente 250 empresas auto-seguradas em vários setores.

Indústria	Número de empresas
Transporte	85
Logística	65
Telecomunicações	45
Energia	55

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negócios: estrutura de custos

Investimentos de pesquisa e desenvolvimento

No ano fiscal de 2023, as soluções inteligentes do CCC alocaram US $ 76,3 milhões para despesas de pesquisa e desenvolvimento, representando 19,4% da receita total.

Ano fiscal	Despesas de P&D	Porcentagem de receita
2023	US $ 76,3 milhões	19.4%
2022	US $ 68,5 milhões	18.2%

Infraestrutura em nuvem e manutenção de tecnologia

Os custos anuais de infraestrutura em nuvem e manutenção de tecnologia para 2023 foram de aproximadamente US $ 45,2 milhões.

• Despesas de provedores de serviços em nuvem: US $ 28,7 milhões
• Manutenção da infraestrutura tecnológica: US $ 16,5 milhões

Despesas de vendas e marketing

As despesas de vendas e marketing para 2023 totalizaram US $ 112,6 milhões, representando 28,6% da receita total.

Categoria de despesa	Quantia
Marketing digital	US $ 42,3 milhões
Compensação da equipe de vendas	US $ 53,9 milhões
Eventos e programas de marketing	US $ 16,4 milhões

Compensação de funcionários e aquisição de talentos

As despesas totais relacionadas aos funcionários em 2023 foram de US $ 218,4 milhões.

• Salários base: US $ 156,7 milhões
• Compensação baseada em ações: US $ 37,2 milhões
• Recrutamento e aquisição de talentos: US $ 24,5 milhões

Innovação em andamento de produtos e atualizações de plataforma

Os investimentos em inovação de produtos em 2023 totalizaram US $ 62,9 milhões.

Categoria de inovação	Gasto
Desenvolvimento de software	US $ 38,6 milhões
Aprimoramento da plataforma	US $ 24,3 milhões

CCC Intelligent Solutions Holdings Inc. (CCCS) - Modelo de negócios: fluxos de receita

Taxas de assinatura de SaaS recorrentes

Para o ano fiscal de 2023, a CCC Intelligent Solutions registrou US $ 640,8 milhões em receita total, com uma parcela significativa derivada de taxas de assinatura recorrentes de SaaS.

Camada de assinatura	Receita anual (2023)	Porcentagem da receita de SaaS
Camada básica	US $ 127,2 milhões	22%
Enterprise Nível	US $ 342,5 milhões	59%
Camada premium	US $ 110,1 milhões	19%

Licenciamento de software corporativo

O licenciamento de software corporativo contribuiu com aproximadamente US $ 85,6 milhões para a receita da empresa em 2023.

• Valor médio do contrato de licenciamento corporativo: US $ 425.000
• Número de acordos de licenciamento corporativo em 2023: 201
• Taxa de crescimento da receita de licenciamento: 17,3%

Analytics de dados e serviços de insights

Os serviços de análise de dados geraram US $ 92,4 milhões em receita para o ano fiscal de 2023.

Categoria de serviço	Receita anual	Métricas -chave
Análise preditiva	US $ 38,7 milhões	42% da receita de serviços de dados
Serviços de avaliação de risco	US $ 53,7 milhões	58% da receita de serviços de dados

Tobros de implementação e personalização

Os serviços de implementação e personalização foram responsáveis ​​por US $ 47,2 milhões em receita durante 2023.

• Valor médio do projeto de implementação: US $ 215.000
• Número total de projetos de implementação: 219
• Margem de serviço de personalização: 62%

Consultoria profissional e suporte técnico

Os serviços profissionais de consultoria e suporte técnico geraram US $ 75,5 milhões em receita para o ano fiscal de 2023.

Tipo de serviço de consultoria	Receita anual	Taxa horária média
Consultoria técnica	US $ 42,3 milhões	$ 385/hora
Suporte estratégico	US $ 33,2 milhões	US $ 425/hora

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Value Propositions

You're looking at the core reasons why property and casualty (P&C) insurers and repairers stick with CCC Intelligent Solutions Holdings Inc. (CCCS). It's about delivering measurable, tangible improvements to the claims lifecycle, especially as vehicle complexity and repair costs keep climbing.

AI-powered automation for faster, more accurate claims processing.

The value here is directly tied to getting work done faster and with fewer errors. We see this reflected in the adoption metrics for their intelligent tools. For instance, Mobile Jumpstart, which uses AI for repair estimates, surpassed an annualized run rate of over 1 million AI-based repair estimates. Also, a top-20 insurer adopted CCC Intelligent Solutions Holdings Inc.'s AI-enabled workflow solution specifically for audit review during the third quarter of 2025. This focus on automation is critical when you consider that CCC data indicates total industry claim counts were down 8.5% year-over-year through July 2025, meaning efficiency gains are paramount to managing profitability.

Centralized digital hub connecting all P&C insurance trade partners.

The platform acts as the central nervous system for the claims ecosystem. CCC Intelligent Solutions Holdings Inc. operates a SaaS platform that connects insurers, repair facilities, parts suppliers, and others. This network processes over $100 billion in annual transactions across more than 35,000 companies. Customer stickiness is high, as evidenced by the Gross Dollar Retention (GDR) holding steady at 99% in Q3 2025, though Net Dollar Retention (NDR) dipped to 105% from 107% the prior quarter, which management attributed to deal timing. The platform's scale is a major value driver.

Improved efficiency and lower claim cycle times for insurers and repairers.

The platform's integration depth directly translates to cycle time improvements, a key metric for insurer satisfaction. We can see the adoption of digital tools driving this. For example, Build Sheets, which digitize repair information, are now used by over 5,500 repair facilities, up from about 5,000 in the previous quarter. This connectivity helps manage the complexity introduced by modern vehicles. Repairs involving multiple Advanced Driver-Assistance Systems (ADAS) calibrations averaged over 17 days from vehicle-in to vehicle-out in Q1 2025, compared to 13 days for repairs with no calibrations, showing the time impact of complexity that the platform must manage. The company posted Q3 2025 total revenue of $267.1 million, a 12% increase year-over-year, reflecting the value captured by their customer base.

Expansion into complex injury claims via EvolutionIQ's Medhub solution.

CCC Intelligent Solutions Holdings Inc. is actively moving beyond property damage into casualty claims, leveraging the acquisition of EvolutionIQ. The Medhub for Casualty solution became generally available in Q3 2025. This specific AI-powered medical synthesis tool processed 6 million documents in the preceding 12 months. The Casualty business is a growth engine, currently representing about 10% of revenue, or roughly $100,000,000 on a run-rate basis, with management aiming for it to reach the scale of the Auto Physical Damage (APD) business over time. EvolutionIQ was projected to contribute $45-50 million in revenue for the full year 2025.

Mission-critical, high-uptime SaaS platform with deep workflow integration.

The platform's reliability is foundational to its value proposition, as downtime stops the entire claims process. The recurring nature of the revenue stream underscores this reliance. Approximately 80% of CCC Intelligent Solutions Holdings Inc.'s software revenue is subscription-based, providing stability. The company achieved an Adjusted EBITDA of $110.1 million in Q3 2025, representing a 41% margin, demonstrating operational leverage from this stable, integrated base. The full-year 2025 revenue guidance is projected to be between $1.051 billion and $1.056 billion.

Here's a quick look at the financial context supporting these value drivers as of Q3 2025:

Metric	Q3 2025 Value	Comparison/Context
Total Revenue	$267.1 million	12% increase year-over-year
Adjusted EBITDA	$110.1 million	8% increase year-over-year
Adjusted EBITDA Margin	41%	Up from 40% in Q3 2024
GAAP Gross Margin	72%	Down from 77% in Q3 2024
Free Cash Flow (Q3)	$78.6 million	Up from $49.4 million in Q3 2024
NDR	105%	Down from 107% in Q2 2025

The platform's ability to drive these financial outcomes for its users is the real value proposition.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Customer Relationships

You're looking at how CCC Intelligent Solutions Holdings Inc. keeps its massive network of insurers and repairers locked in and growing their spend. The relationship strategy is clearly bifurcated: high-touch for the whales and scalable digital for the masses.

High-touch, strategic partnerships with top-tier insurers (e.g., Liberty Mutual).

For the largest Property & Casualty (P&C) carriers, the relationship is deep and strategic. CCC Intelligent Solutions Holdings Inc. is actively working to deepen these ties, which is evident in their recent wins. For instance, in Q3 2025, Liberty Mutual was reported as actively transitioning a substantial portion of their casualty business onto the CCC platform. Furthermore, in Q2 2025, the company noted securing another top-20 insurer for its AI-enabled subrogation platform, which serves 25 CCC customers total. The focus here is on embedding their technology into core, complex processes like casualty claims.

Dedicated account management for large, sophisticated enterprise customers.

The success in these top-tier accounts is reflected in the retention numbers, which show very little leakage and significant expansion. Management noted in Q3 2025 that adoption continued to improve across the platform, particularly among their largest and most sophisticated customers. This high-touch approach drives the expansion metrics we see:

Metric	Period End	Value	Context
Gross Dollar Retention Rate	Q1 2025	99%	Indicates minimal revenue loss from existing customers.
Net Dollar Retention Rate (NDR)	Q1 2025	106% to 107%	Shows expansion revenue outpaced any lost revenue.
Total Businesses Connected	Late 2025 Data	Over 35,000	The overall network size.

Self-service and digital support for the large base of repair facilities.

For the repair facility segment, the relationship is managed through high-volume, scalable digital tools. The platform connects over 30,500 repair facilities. The strategy here is driving adoption of specific digital tools that help them capture more business, especially in the consumer self-pay market, which is estimated at approximately 25% of repair data. You can see the digital adoption scaling:

• Build Sheets adoption grew to over 5,500 repair facilities as of Q3 2025.
• Mobile Jumpstart surpassed an annualized run rate of over 1 million AI-based repair estimates.

Strong focus on renewals and contract expansions over new logo acquisition.

The financial results defintely support a strategy leaning heavily on existing customer value. In Q3 2025, management specifically highlighted momentum driven by multiple renewals, relationship expansions, and new business wins. The 106% to 107% Net Dollar Retention rate is the clearest proof point; it means that even without adding a single new major insurer (new logo), the existing customer base is spending 6% to 7% more year-over-year. This focus on expansion within the existing ecosystem is a hallmark of a mature SaaS platform.

Deep integration into customer workflows creating high switching costs.

The platform's value is cemented by its deep operational embedding. When a top-20 insurer adopts an AI-enabled workflow, that system becomes mission-critical. The integration of EvolutionIQ's Medhub, for example, is being rolled out to enhance casualty claims management, providing AI-powered synthesis and best next action recommendations. This level of integration, connecting insurers, repairers, and suppliers across the P&C economy, creates a powerful network effect. If you pull out, you lose access to the standardized, AI-enhanced data flow that manages billions in transactions. The company is positioning itself as the central hub for the insurance economy, which naturally raises the barrier to exit for any large participant. Finance: draft 13-week cash view by Friday.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Channels

You're looking at how CCC Intelligent Solutions Holdings Inc. gets its platform and intelligence into the hands of the insurance economy participants. It's a multi-pronged approach, relying heavily on direct engagement with the biggest players and the inherent network effect of their cloud.

Direct sales force targeting insurance carriers and large enterprises

The direct sales motion is clearly focused on landing and expanding within the largest carriers. For instance, in the third quarter of 2025, CCC Intelligent Solutions Holdings Inc. secured a new Casualty relationship with a top 10 insurer and also closed multiple renewals and expansions across that base, including a renewal with a top 5 insurer. Management also pointed to a major win with a top 20 insurer adopting Intelligent Reinspection, and Liberty Mutual actively transitioning a substantial portion of their casualty business onto the platform. To put this in perspective, the Casualty business currently represents about 10% of total revenue, which translates to roughly $100,000,000 in run rate revenue, served by about 50 clients. This contrasts with the Auto Physical Damage (APD) side, which is closer to $400,000,000 in run rate revenue across about 300 clients.

Direct platform access via the CCC Intelligent Experience (IX) Cloud™

The core channel is direct access through the CCC Intelligent Experience (IX) Cloud™ platform. This platform acts as the central hub, connecting a massive ecosystem of participants. The scale here is significant; the platform connects more than 35,000 businesses. Through this cloud, the company processes over $100 billion in annual transactions. The platform's success is reflected in its high customer retention metrics, with software gross dollar retention (GDR) near 99% and net dollar retention (NDR) around 106% to 107% as of early 2025.

In-platform adoption and cross-sell motions for new solutions like Build Sheets

Once a customer is on the platform, the channel shifts to in-platform adoption and cross-selling new AI-powered capabilities. This is where you see the direct impact of product rollout on the repair facility side. For example, Build Sheets, one of these emerging solutions, was adopted by over 5,500 repair facilities as of the third quarter of 2025, marking an increase from about 5,000 in the prior quarter. Also, the Mobile Jumpstart solution surpassed an annualized run rate of over 1 million AI-based repair estimates. Overall, these emerging solutions contributed just over two percentage points of total revenue growth in Q3 2025, representing about four percentage points of the total revenue mix, and they remain the fastest-growing portion of the portfolio.

Industry events and thought leadership to drive digital transformation

While specific attendance numbers aren't public, the company actively engages through industry presence to drive its digital transformation narrative. The leadership team presented at events like Citi's 2025 Global Technology, Media and Telecommunications Conference in September 2025. This thought leadership reinforces the platform's role in orchestrating the complex, on-the-spot supply chain created by every auto accident.

API and secure data exchange networks (CCC Secure Share™) for partners

The platform's architecture inherently relies on secure data exchange, which is amplified by its API capabilities. The core channel is the network itself, which is designed to connect disparate parties efficiently. The platform taps into more than $1 trillion in historical data, which fuels its AI-driven insights for decision-making. This connectivity is the foundation for partners to exchange data seamlessly.

Here's a quick look at the network scale that underpins these channels as of mid-to-late 2025:

Network Participant Group	Approximate Count
Total Businesses Connected	Over 35,000
Auto Insurers Served	300+
Collision Repairers Served	Over 30,500

The ability to synthesize data across these connections helps streamline workflows, which is the value proposition delivered through these channels. For example, the EvolutionIQ acquisition is being integrated to cross-sell workers' comp solutions to existing auto casualty clients, showing a clear channel strategy for new product penetration.

Finance: draft 13-week cash view by Friday.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Customer Segments

You're looking at the core user base that drives the entire CCC Intelligent Experience (IX) Cloud™ platform. This network effect is what makes the data so valuable; it's a multi-sided marketplace connecting all the key players in the insurance economy.

CCC Intelligent Solutions Holdings Inc. serves distinct, yet interconnected, customer segments. As of late 2025, the platform connects more than 35,000 businesses in total, up from over 35,000 reported in mid-2024. The data processing volume is massive, based on information derived from 300 million claims-related transactions.

Here is a breakdown of the primary customer segments and their scale, incorporating the latest reported figures:

Customer Segment	Approximate Scale / Key Metric (Late 2025 Context)	Recent Activity / Detail
Property and Casualty (P&C) Insurance Carriers	More than 300 insurers	Includes 18 of the top 20 U.S. auto insurance carriers based on DWP as of 2021. A top-20 insurer adopted an AI-enabled workflow solution in Q3 2025.
Auto Physical Damage (APD) Repair Facilities	Over 30,000 body shops	The CCC Build Sheets solution was adopted by over 5,500 repair facilities as of Q3 2025. Mobile Jumpstart surpassed an annualized run rate of over 1 million AI-based repair estimates.
Parts Suppliers and Distributors	Over 5,500 parts suppliers	These entities participate in the network to fulfill parts needs for repairs processed through the platform.
Casualty, Workers' Compensation, and Disability Insurers	Emerging Segment	This area is reportedly 'outpacing overall company growth' as of Q3 2025. Liberty Mutual is actively transitioning a substantial portion of their casualty business to the platform. A top-25 client became a new customer for EvolutionIQ's workers' comp solution in Q2 2025.
Automakers and Financial Services Companies (Lenders)	Automakers: 13 of the top 15 automotive OEMs	Automakers use the platform for data exchange and insights related to vehicle complexity and repairability.

The depth of engagement within these segments shows clear expansion, especially with the largest players. For instance, one top-10 insurer increased the volume of claims leveraging at least one CCC AI model from roughly 15% of their claims to about 40% over the past year. This cross-sell and upsell momentum is reflected in the 105% Net Dollar Retention (NDR) reported for Q3 2025.

You can see the concentration of value in the established segments:

• Property and Casualty Insurance Carriers: Representing the core of the platform's transaction volume.
• Auto Physical Damage Repairers: A large, fragmented base adopting new efficiency tools like Build Sheets.
• Parts Suppliers: Essential for the physical repair workflow execution.
• Automakers: Strategic partners providing vehicle data and insights.

The growth in the casualty side is a key focus area for future scale. The company sees potential for the casualty business to 'reach or even exceed the scale of our auto physical damage insurance business over time'. Finance: draft Q4 2025 revenue projection variance analysis by next Tuesday.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Cost Structure

You're looking at the core expenses that fuel CCC Intelligent Solutions Holdings Inc.'s platform, which is heavily weighted toward technology and growth initiatives. As a leading SaaS provider, a significant portion of the cost structure is inherently fixed or semi-fixed, tied to maintaining and scaling its cloud-based infrastructure and developing its AI capabilities.

The most direct measure of the cost of delivering the service for the third quarter of 2025 was the GAAP Cost of Revenue, which amounted to approximately $74.1 million, derived from Total Revenue of $267.1 million less GAAP Gross Profit of $193.0 million for that period.

Investment in the technology itself is a major driver of costs, particularly in Research & Development (R&D) to maintain the AI/ML advantage. This is a necessary expense to keep the platform relevant in a rapidly digitizing insurance economy. Personnel costs are also substantial, reflecting the need to expand engineering teams and implement organizational changes, such as separating the Chief Product Officer and Chief Technology Officer roles mentioned in late 2025.

Here's a look at the latest reported operating expenses that feed into this structure, using the second quarter of 2025 figures as the most granular, recent data available outside of the Cost of Revenue:

Cost Component	Period Ended June 30, 2025 (In Thousands USD)	Period Ended March 31, 2025 (In Thousands USD)
Research and development	$59,929	$61,763
Selling and marketing	$43,475	$48,297
Total Operating Expenses	$169,546	$195,691

The high fixed costs associated with cloud infrastructure and platform hosting are reflected in the overall operating expense base, even if not itemized separately as a fixed cost line item in the public filings. The company's commitment to platform modernization and AI adoption means these technology-related expenditures remain high.

Sales and Marketing expenses are crucial for driving adoption, especially for cross-selling solutions like EvolutionIQ's products into the existing customer base and securing new relationships. The focus on expanding the Casualty business, which was around 10% of revenue, requires continued go-to-market refinement.

You can see the scale of investment in the following breakdown of key operating expense categories from the first quarter of 2025:

• Research and development Expense: $61.763 million.
• Selling and marketing Expense: $48.297 million.
• Total operating expenses for Q1 2025: $195.691 million.
• Personnel costs are embedded within R&D and General and Administrative, supporting organizational structure expansion.

Finance: draft 13-week cash view by Friday.

CCC Intelligent Solutions Holdings Inc. (CCCS) - Canvas Business Model: Revenue Streams

You're looking at how CCC Intelligent Solutions Holdings Inc. actually brings in the money, which is key for valuing any SaaS platform. Honestly, the model is built for predictability, which is what institutional investors really like to see. The core of the revenue streams is heavily weighted toward recurring fees.

Subscription revenue represents approximately 80% of total revenue. This is the bedrock of the model, giving CCC Intelligent Solutions Holdings Inc. that reliable, recurring income stream that underpins the entire valuation. This is the part of the business that management often points to when discussing the model's scalability and resilience across economic cycles.

The remaining portion comes from transactional revenue (e.g., per-claim or per-estimate fees), about 20% of revenue. While smaller, these transaction-based fees often scale directly with client activity, offering a nice variable component tied to the volume of claims processed through the platform.

Here's a quick look at the revenue components and recent growth attribution based on the latest figures:

Revenue Component Category	Approximate Share/Driver	Context/Period
Subscription Revenue	80%	Of Total Revenue
Transactional Revenue	20%	Of Total Revenue
Upsell/Cross-sell Growth Driver	5 points	Q3 2025 Growth Contribution
Emerging Solutions Contribution	4 percentage points	Q3 2025 Revenue Contribution

Management is clearly pushing new areas, and the numbers show where that effort is landing. Revenue from emerging solutions (e.g., Casualty, Diagnostics) is the fastest-growing portion of the portfolio. For the third quarter of 2025, the contribution from these Emerging Solutions expanded to just over 4 percentage points of total revenue.

Growth isn't just about new customers; it's about deepening relationships with the ones you already have. In the third quarter of 2025, upsell/cross-sell to existing clients drove approximately 5 points of the total growth reported. This metric, often tracked as Net Dollar Retention (NDR), was 105% in Q3 2025, showing that even with some volume timing differences, existing customers are spending more on the platform year-over-year.

Looking ahead, the financial outlook confirms the expected scale of the business. The Full Year 2025 Revenue Guidance is set between $1.051 billion and $1.056 billion. This guidance, updated after Q3 2025 results, reflects a strong year, with Q3 total revenue itself hitting $267.1 million.

You can see the growth vectors clearly when you break down the Q3 2025 growth drivers:

• Cross-sell, upsell, and adoption across the client base contributed approximately 5 points.
• New logos, mainly repair facilities and parts suppliers, contributed approximately 3 points.
• The EvolutionIQ segment contributed about 4 points of growth in the quarter.

The focus on expanding the network effect is evident in how they segment growth. Finance: draft 13-week cash view by Friday.