Banco Imperial Canadiense de Comercio (CM): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumérgete en el plan estratégico del Canadian Imperial Bank of Commerce (CM), una potencia financiera que ha creado magistralmente su modelo de negocio para navegar por el complejo panorama de la banca moderna. Este lienzo de modelo comercial integral revela cómo CM aprovecha las asociaciones estratégicas, las tecnologías de vanguardia y las ofertas de servicios innovadores para ofrecer un valor excepcional a diversos segmentos de clientes en Canadá y más allá. Desde experiencias bancarias personalizadas hasta plataformas digitales robustas, CM demuestra un enfoque sofisticado para los servicios financieros que equilibra las fortalezas bancarias tradicionales con estrategias de transformación digital con visión de futuro.

Canadian Imperial Bank of Commerce (CM) - Modelo de negocios: asociaciones clave

Alianzas estratégicas con empresas de tecnología para soluciones de banca digital

CIBC ha establecido asociaciones de tecnología clave para mejorar las capacidades de banca digital:

Pareja	Enfoque tecnológico	Año de asociación
Visa Inc.	Tecnologías de pago digital	2022
Interac	Infraestructura de la red de pago	2021
Microsoft Corporation	Servicios de computación en la nube	2023

Colaboración con proveedores de seguros para servicios financieros integrales

Las asociaciones de seguro de CIBC incluyen:

• Manulife Financial Corporation - Integración integral de productos de seguros
• Canadá Life - Soluciones de gestión de seguros y patrimonio grupales
• Sun Life Financial: productos de seguros de jubilación e inversión

Asociaciones con startups fintech para mejorar la innovación

CIBC Ventures Investmio Portafolio en nuevas empresas de fintech:

Puesta en marcha	Monto de la inversión	Área de enfoque
Lactante	$ 10.5 millones	Tecnología de puntaje de crédito
Ola financiera	$ 7.3 millones	Contabilidad de pequeñas empresas
Koho Financial	$ 12.8 millones	Plataforma de banca digital

Empresas conjuntas con instituciones financieras internacionales

Asociaciones financieras internacionales de CIBC:

• Banco Agrícola de China - Servicios financieros transfronterizos
• Banco Industrial y Comercial de China - Colaboración de financiamiento comercial
• HSBC Holdings - Servicios de banca de transacciones globales

Canadian Imperial Bank of Commerce (CM) - Modelo de negocio: actividades clave

Servicios de banca minorista y comercial

A partir del cuarto trimestre de 2023, CIBC reportó $ 27.8 mil millones en ingresos de banca personal y comercial. El banco atiende a aproximadamente 11 millones de clientes bancarios personales en todo Canadá.

Segmento bancario	Ingresos totales	Base de clientes
Banca personal	$ 16.2 mil millones	8.5 millones de clientes
Banca de negocios	$ 11.6 mil millones	2.5 millones de clientes comerciales

Inversión y gestión de patrimonio

CIBC gestionó $ 228 mil millones en activos del cliente a diciembre de 2023.

• Ingresos de gestión de patrimonio: $ 3.4 mil millones
• Plataformas de gestión de inversiones: 6 líneas de productos distintas
• Cuentas registradas administradas: 2.3 millones

Desarrollo de la plataforma de banca digital

CIBC invirtió $ 1.2 mil millones en iniciativas de transformación digital en 2023.

Canal digital	Usuarios activos mensuales
Aplicación de banca móvil	3.7 millones
Plataforma bancaria en línea	4.2 millones

Gestión de riesgos y asesoramiento financiero

CIBC mantiene $ 672 mil millones en activos totales ponderados por el riesgo a partir de 2023.

• Equipo de gestión de riesgos empresariales: 350 profesionales especializados
• Cumplimiento y gasto regulatorio: $ 425 millones
• Presupuesto de gestión de riesgos de crédito: $ 287 millones

Estrategias de fusiones y adquisiciones

CIBC completó adquisiciones estratégicas por un total de $ 1.6 mil millones en valor de transacción durante 2023.

Objetivo de adquisición	Valor de transacción	Enfoque estratégico
Empresa privada de gestión de patrimonio	$ 750 millones	Expansión de gestión de patrimonio
Compañía de tecnología de banca digital	$ 850 millones	Capacidades de transformación digital

Canadian Imperial Bank of Commerce (CM) - Modelo de negocio: recursos clave

Red de sucursal extensa

Banco de Comercio Imperial canadiense mantiene una presencia física integral con:

• 1.100 sucursales en todo Canadá
• 2.600 máquinas bancarias automatizadas

Distribución geográfica	Número de ramas
Ontario	525
Quebec	220
Canadá occidental	355

Infraestructura bancaria digital

Métricas de plataforma digital:

• 3.7 millones de usuarios bancarios digitales activos
• Descargas de aplicaciones de banca móvil: 2.1 millones
• Volumen de transacciones en línea: 85% de las transacciones totales

Capital financiero y activos

Métrica financiera	Cantidad (CAD)
Activos totales	$ 903 mil millones
Relación de capital de nivel 1	15.2%
Equidad total	$ 47.3 mil millones

Recursos humanos

Composición de la fuerza laboral:

• Total de empleados: 44,000
• Empleados con certificaciones financieras avanzadas: 62%
• Promedio de la tenencia del empleado: 8.5 años

Reputación de la marca

Indicadores de fuerza de marca:

• Calificación de satisfacción del cliente: 4.2/5
• Puntuación del promotor neto: 65
• Años en operación: más de 150

Banco de Comercio Imperial (CM) canadiense - Modelo de negocio: propuestas de valor

Soluciones financieras integrales para individuos y empresas

A partir del cuarto trimestre de 2023, CIBC reportó activos totales de $ 903 mil millones y ingresos totales de $ 21.7 mil millones. El banco ofrece una amplia gama de productos financieros que incluyen:

• Cuentas bancarias personales con $ 233 mil millones en depósitos personales
• Servicios de banca comercial que respaldan a 45,000 clientes comerciales
• Banca de pequeñas empresas con $ 87 mil millones en préstamos comerciales

Categoría de productos	Valor total de la cartera	Cuota de mercado
Banca personal	$ 233 mil millones	18.5%
Banca comercial	$ 87 mil millones	15.2%
Préstamo hipotecario	$ 344 mil millones	20.3%

Experiencias bancarias personalizadas

CIBC ofrece soluciones financieras personalizadas con 1.100 sucursales y 3.800 cajeros automáticos en todo Canadá. Las estrategias de personalización del cliente incluyen:

• Asesores de banca personal dedicados
• Servicios de planificación financiera personalizados
• Carteras de inversión a medida

Innovadoras tecnologías de banca digital

Métricas de banca digital para CIBC en 2023:

• 5.6 millones de usuarios de banca digital activos
• 78% de las transacciones completadas a través de canales digitales
• Aplicación de banca móvil con 4.2 millones de usuarios activos

Tasas de interés competitivas y productos financieros

Producto	Tasa de interés	Clasificación competitiva
Cuenta de ahorro personal	4.25%	Top 3 en el mercado
Tasas hipotecarias	5.69% (fijo a 5 años)	Competitivo
GIC de inversión	5.10%	Promedio por encima del mercado

Servicios integrales de gestión de patrimonio

Rendimiento del segmento de gestión de patrimonio en 2023:

• $ 498 mil millones en activos bajo administración
• 247 profesionales dedicados de gestión de patrimonio
• Tamaño promedio de la cartera de clientes: $ 2.1 millones

Canadian Imperial Bank of Commerce (CM) - Modelo de negocios: relaciones con los clientes

Servicio al cliente personalizado

CIBC mantiene 1.100 sucursales en Canadá con 44.200 empleados dedicados a las interacciones del cliente. El banco atiende a aproximadamente 11 millones de clientes bancarios personales a partir de 2023.

Métrica de servicio al cliente	2023 rendimiento
Puntuación promedio de satisfacción del cliente	4.2/5
Tiempo de respuesta del servicio al cliente	12 minutos
Volumen anual de interacción con el cliente	85.6 millones

Plataformas de banca digital y móvil

Las plataformas de banca digital de CIBC admiten 6.2 millones de usuarios activos de banca en línea y 4.8 millones de usuarios de aplicaciones de banca móvil en 2023.

• Descargas de aplicaciones móviles: 2.3 millones en 2023
• Volumen de transacciones digitales: 372 millones de transacciones
• Penetración bancaria en línea: 68% de la base total de clientes

Gerentes de relaciones dedicadas para clientes corporativos

CIBC atiende a 180,000 clientes de banca comercial y comercial con equipos especializados de gestión de relaciones.

Segmento de clientes corporativos	Número de gerentes dedicados
Pequeño negocio	1,200
Empresas del mercado medio	680
Grandes clientes corporativos	320

Programas de fidelización de clientes

El programa CIBC Aventura Rewards incluye 2.6 millones de miembros activos en 2023.

• Puntos promedio ganados por miembro: 12,400
• Tasa de redención: 47%
• Tasa de satisfacción del programa: 76%

Canales de soporte en línea y en persona

CIBC proporciona atención al cliente multicanal con disponibilidad 24/7 en plataformas digitales y físicas.

Canal de soporte	Volumen de interacción anual
Soporte telefónico	42.3 millones de interacciones
Chat en línea	18,6 millones de interacciones
Soporte en la rama	24.7 millones de interacciones

Canadian Imperial Bank of Commerce (CM) - Modelo de negocios: canales

Red de sucursales físicas

A partir de 2024, el Canadian Imperial Bank of Commerce (CM) opera 1.100 sucursales físicas en todo Canadá. Las ubicaciones de las ramas se distribuyen de la siguiente manera:

Región	Número de ramas
Ontario	485
Quebec	230
Canadá occidental	265
Canadá del Atlántico	120

Sitio web de banca en línea

La plataforma de banca en línea de CIBC atiende a 6.2 millones de usuarios activos de banca digital en 2024. Las características clave de la plataforma digital incluyen:

• Gestión de cuentas en tiempo real
• Pagos de facturas
• Transferencias de fondos
• Seguimiento de inversiones

Aplicaciones de banca móvil

Estadísticas de aplicaciones móviles CIBC para 2024:

Métrico	Valor
Descargas totales de aplicaciones móviles	4.8 millones
Usuarios activos mensuales	3.5 millones
Volumen de transacción móvil	78 millones de transacciones por mes

Red de cajeros automáticos

CIBC mantiene 4.200 cajeros automáticos en Canadá en 2024, con la siguiente distribución:

• ATMS de propiedad del banco: 3.600
• ATMS de red de socios: 600

Servicios de banca telefónica

Rendimiento del canal de banca telefónica de CIBC en 2024:

Métrico de servicio	Valor
Volumen de llamadas diarias	45,000 llamadas
Tiempo de espera promedio	3.2 minutos
Representantes de servicio al cliente	1.200 empleados

Canadian Imperial Bank of Commerce (CM) - Modelo de negocio: segmentos de clientes

Clientes de banca minorista individual

A partir del cuarto trimestre de 2023, CIBC atiende a aproximadamente 11.5 millones de clientes bancarios personales en todo Canadá. El segmento de banca minorista del banco generó $ 6.9 mil millones en ingresos en el año fiscal 2023.

Demografía de los clientes	Número de clientes
Cuentas bancarias personales	11.5 millones
Usuarios bancarios digitales	8.2 millones
Usuarios de banca móvil	6.7 millones

Empresas pequeñas y medianas

CIBC admite aproximadamente 500,000 clientes pequeños y medianos de la empresa (PYME), con una cartera de banca comercial dedicada valorada en $ 89.7 mil millones en 2023.

• Portafolio de banca comercial: $ 89.7 mil millones
• Número de clientes de PYME: 500,000
• Tamaño promedio del préstamo comercial: $ 179,400

Grandes clientes corporativos

El segmento de banca corporativa de CIBC gestiona las relaciones con 2,300 grandes clientes corporativos, con una cartera total de préstamos corporativos de $ 148.6 mil millones en 2023.

Métricas bancarias corporativas	Valor
Número de clientes corporativos	2,300
Cartera de préstamos corporativos	$ 148.6 mil millones
Ingresos promedio de clientes corporativos	$ 64.6 millones

Individuos de alto nivel de red

CIBC Private Wealth Management atiende a aproximadamente 75,000 clientes de alto valor de la red, con activos bajo administración por un total de $ 121.3 mil millones en 2023.

• Número de clientes de alto patrimonio: 75,000
• Activos bajo administración: $ 121.3 mil millones
• Valor promedio de la cartera del cliente: $ 1.62 millones

Inversores institucionales

CIBC Capital Markets administra relaciones de inversión institucional con 1.100 clientes institucionales, con un total de ingresos de banca de inversión de $ 2.3 mil millones en el año fiscal 2023.

Métricas de inversores institucionales	Valor
Número de clientes institucionales	1,100
Ingresos de banca de inversión	$ 2.3 mil millones
Valor de transacción de cliente promedio	$ 20.9 millones

Banco de Comercio Imperial (CM) canadiense - Modelo de negocio: Estructura de costos

Salarios de empleados y compensación

A partir del cuarto trimestre de 2023, los gastos totales de los empleados de CIBC fueron CAD 4.98 mil millones. El banco empleó a aproximadamente 44,000 empleados a tiempo completo con un paquete de compensación promedio de CAD 113,636 por empleado.

Categoría de costos	Cantidad (CAD)	Porcentaje de gastos totales
Salarios base	3,234,000,000	65%
Bonos de rendimiento	826,000,000	16.6%
Beneficios y pensión	914,000,000	18.4%

Mantenimiento de tecnología e infraestructura

CIBC invirtió CAD 1.2 mil millones en tecnología e infraestructura digital en 2023.

• Gastos de computación en la nube: CAD 215 millones
• Infraestructura de ciberseguridad: CAD 180 millones
• Mantenimiento de la plataforma de banca digital: CAD 345 millones
• Actualizaciones de hardware y software de TI: CAD 460 millones

Gastos operativos de la red de sucursales

CIBC mantuvo 1.100 sucursales en Canadá con costos operativos anuales de CAD 762 millones.

Categoría de gastos de rama	Cantidad (CAD)
Alquiler e instalaciones	342,000,000
Utilidades	124,000,000
SUDEROS DEL PERSONAL DE RAMA	296,000,000

Costos de cumplimiento regulatorio

Los gastos de cumplimiento regulatorio total de CIBC en 2023 fueron CAD 415 millones.

• Departamento legal y de cumplimiento: CAD 186 millones
• Sistemas de informes regulatorios: CAD 98 millones
• Infraestructura contra el lavado de dinero: CAD 131 millones

Gastos de marketing y adquisición de clientes

CIBC gastó CAD 328 millones en marketing y adquisición de clientes en 2023.

Canal de marketing	Gasto (CAD)
Marketing digital	142,000,000
Publicidad de medios tradicional	98,000,000
Patrocinios y eventos	88,000,000

Canadian Imperial Bank of Commerce (CM) - Modelo de negocio: Flezas de ingresos

Ingresos por intereses de préstamos e hipotecas

Para el año fiscal 2023, CIBC reportó ingresos por intereses netos de $ 10.3 mil millones. El margen de interés neto de la banca minorista fue de aproximadamente el 2,43%. Cartera de hipotecas residenciales valorada en $ 224.2 mil millones.

Categoría de préstamo	Valor total de la cartera	Tasa de interés promedio
Hipotecas residenciales	$ 224.2 mil millones	5.12%
Préstamos personales	$ 87.6 mil millones	6.75%
Préstamos comerciales	$ 132.4 mil millones	6.35%

Tarifas de banca de inversión

Los mercados de capitales de CIBC generaron tarifas de banca de inversión de $ 1.2 mil millones en 2023. Las fuentes clave de ingresos incluyen:

• Aviso de fusiones y adquisiciones: $ 412 millones
• Servicios de suscripción: $ 538 millones
• Ingresos comerciales: $ 250 millones

Ingresos de gestión de activos

CIBC Asset Management informó ingresos totales de $ 835 millones en 2023. El desglose incluye:

Segmento de gestión de activos	Ganancia
Fondos mutuos	$ 412 millones
Inversiones institucionales	$ 287 millones
Gestión del ETF	$ 136 millones

Tarifas de transacción con tarjeta de crédito

Los ingresos por transacciones de la tarjeta de crédito totalizaron $ 743 millones en 2023. La tarifa de transacción promedio fue de 1.85%.

• Tarjetas de crédito totales emitidas: 4.2 millones
• Volumen de transacción anual: $ 62.3 mil millones
• Tarifa de transacción promedio: 1.85%

Comisiones de gestión de seguros y patrimonio

CIBC Insurance and Wealth Management generó $ 1.1 mil millones en ingresos por comisión para 2023.

Flujo de ingresos	Monto de la comisión
Comisiones de seguro de vida	$ 412 millones
Aviso de gestión de patrimonio	$ 538 millones
Servicios de planificación de jubilación	$ 150 millones

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Value Propositions

You're looking at the core promises Canadian Imperial Bank of Commerce makes to its clients, which are deeply tied to its structure as a major North American financial player. The value proposition centers on comprehensive service delivery across its distinct, yet connected, operational areas.

Full-service, diversified banking across four core business units is the foundation. Canadian Imperial Bank of Commerce delivered a record financial performance in fiscal 2025, with net earnings reaching CAD 8.5 billion and revenues hitting CAD 29 billion, a 14% increase year-over-year. The bank's resilience is shown by its Common Equity Tier 1 (CET1) ratio of 13.3% and a Liquidity Coverage Ratio (LCR) of 132% as of October 31, 2025. This diversification supports top-tier returns, with the Return on Equity (ROE) for the year at 14.4%.

The strength of this diversification is visible in the fourth quarter of 2025 net income across the main segments:

Business Unit	Q4 2025 Net Income (CDN)	Year-over-Year Growth
Canadian Personal and Business Banking	$796 million	Stable to prior year (Adjusted)
Canadian Commercial Banking and Wealth Management	$603 million	9.4% increase
Capital Markets	$548 million	58% jump

The bank returned approximately CAD 5 billion to shareholders through dividends and buybacks in 2025. Also, the quarterly common share dividend was raised to $1.07 per share for the quarter ending January 31, 2026, up from $0.97.

Differentiated service model for Mass Affluent clients (Imperial Service) provides a dedicated experience. This service achieved record-high Net Promoter Scores (NPS) in 2025. For wealth generation, Canadian Imperial Bank of Commerce ranked in the top 2 of the Big Six banks for total mutual fund net sales in 2025. This service tier historically targets clients with at least $100,000 in investible assets.

Award-winning mobile and online banking experience is a key differentiator in personal banking. Canadian Imperial Bank of Commerce received the 2025 Mobile Banking Award by Surviscor. They are actively enhancing this with technology like the Real-Time Experience (CIBC CRTeX), an AI-enabled personalization and engagement engine.

The Integrated North American platform for commercial and wealth clients drives cross-business value. In their U.S. commercial and wealth franchise, cross-business referrals grew by 23% from the prior year. The U.S. commercial banking and wealth management segment saw reported net income rise by 92% in Q4 2025. Assets Under Administration (AUA) for Wealth Management reached $108 billion as of Q3 2025, marking a 7% year-over-year increase. The U.S. presence spans six key markets for commercial and wealth services.

Finally, Access to global markets and investment banking expertise is delivered through the Capital Markets unit. This division saw its net income increase by 40% for the full fiscal year 2025. In the fourth quarter alone, Capital Markets generated CDN$548 million in net income, a 58% jump. In Canada, the bank secured a market share of 14.2% among Strategic and Focus clients for its advice and capital markets solutions.

Finance: draft 13-week cash view by Friday.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Customer Relationships

You're looking at how Canadian Imperial Bank of Commerce builds and maintains its connections with clients, which is central to its strategy as a modern, relationship-oriented bank.

Dedicated personal and private wealth advisors for high-net-worth clients form a core part of the relationship strategy, particularly within the Canadian Commercial Banking and Wealth Management segment. This focus is clearly paying off financially; for the fourth quarter of 2025, wealth management posted C$796 million in net income, supported by 17% revenue growth driven by affluent client inflows. The bank continues to prioritize accelerating growth across its Mass Affluent and High-Net-Worth (HNW) franchises in both Canada and the U.S.. This high-touch service is recognized externally; CIBC Private Wealth, US, secured the Best High-Net-Worth Investment Platform award from Private Asset Management for the third consecutive year in 2025. Furthermore, the dedicated Imperial Service model achieved its highest internal Net Promoter Score to date, hitting 74.7 in the second quarter of 2025, underscoring client satisfaction in these intensive relationship programs.

The bank is heavily integrating technology to enhance personalization across its channels. Canadian Imperial Bank of Commerce won the 2025 Digital Banker Award for Best Use of AI for Customer Experience specifically for its innovative AI-powered voice assistant, showing a commitment to data-driven service. This investment in AI is yielding tangible operational benefits, with the bank reporting 200,000 hours saved since the launch of its internal AI platform. The emphasis is on using data and artificial intelligence to better understand clients and maximize personalization opportunities across both Personal Banking and its direct financial services arm.

For transactional banking, self-service digital channels are critical, especially through Simplii Financial. The bank is successfully expanding its digital capabilities, reporting that digital registration has surpassed 10 million clients, pushing the Digital Registration Rate to a record 81% among Canadian Personal Banking customers engaged across any channel. This digital strength is recognized, as Canadian Imperial Bank of Commerce received the highest ranking in customer satisfaction for both online and mobile banking among Canada's Big 5 banks by J.D. Power in its 2025 study. While specific 2025 new client numbers for Simplii Financial alone aren't provided, the combined CIBC and Simplii Financial operations added 613,000 net new clients during 2024, indicating strong acquisition momentum feeding into the digital ecosystem.

The overall relationship-focused model emphasizes connectivity and trust, which is measured through key performance indicators. The bank's overall Net Promoter Score (NPS) has been hitting all-time highs each quarter as of late 2025, reflecting positive sentiment from these relationship efforts. In the J.D. Power 2025 Canada Retail Banking Satisfaction Study, Canadian Imperial Bank of Commerce ranked second among the Big 5 banks with a score of 607 (on a 1,000-point scale), even as the Big 5 average satisfaction declined 7 points to 604. This focus on client experience earned the bank the 2025 Forrester Customer-Obsessed Enterprise award, being the only retail bank in North America to receive it.

Here is a snapshot of key relationship and digital metrics:

Metric Category	Specific Metric/Value	Period/Context	Source
Wealth Management Performance	C$796 million in Net Income	Q4 2025
Wealth Management Growth	17% Revenue Growth from affluent inflows	Q4 2025
High-Touch Client Satisfaction	74.7 Imperial Service Net Promoter Score	Q2 2025
Digital Adoption	10 million digital registrations surpassed	Late 2025
Digital Penetration	81% Digital Registration Rate	Late 2025
AI Efficiency Gain	200,000 hours saved since AI platform launch	Late 2025
Overall Retail Satisfaction Rank	Ranked Second among Big 5 Banks	2025 J.D. Power Study
Overall Retail Satisfaction Score	607 (out of 1,000)	2025 J.D. Power Study

The bank's strategy relies on several interconnected relationship drivers:

• Deliver high touch, best-in-class advice for Mass Affluent & HNW clients.
• Build a digital-first platform for seamless consumer interactions.
• Leverage the connected franchise to deepen relationships and grow fee revenue.
• Achieve top-tier results in relationship-intensive programs like Commercial Banking and Wealth Management.

The focus on connectivity is key to broadening client relationships and expanding cross-business referrals between commercial banking, wealth management, and capital markets teams.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Channels

You're looking at how Canadian Imperial Bank of Commerce (CM) gets its products and services in front of its 14 million personal, business, public sector, and institutional clients across Canada, the U.S., and globally. The channel strategy is clearly a mix of traditional footprint and aggressive digital adoption, which makes sense given the shift in client preference.

The physical presence is still significant, though clearly being optimized. You see this in the numbers for their brick-and-mortar operations:

• Physical Banking Centres (Branches) in Canada: 991
• ATM Network: Access to CIBC's network, which includes over 3,000+ ATMs available to Simplii Financial clients alone.

The digital channels are where the scale is evident, especially when you look at the direct-to-consumer offering. The bank is pushing hard on digital engagement across its main platform and its digital-only brand.

• Mobile and online banking platforms: Reported active users exceeding 6.2 million.
• Direct-to-consumer digital bank: Simplii Financial serves more than 2 million clients across Canada.

For the more complex, higher-value segments, Canadian Imperial Bank of Commerce relies on specialized human interaction. The focus here is on deep relationships, particularly in the U.S. expansion areas. Here's a snapshot of the performance driving the channel strategy in those specialized units for fiscal 2025:

Channel/Segment Focus	Key Metric (FY 2025 Performance)	Value/Amount
Capital Markets U.S. Franchise	Revenue Growth (YoY)	39%
Capital Markets U.S. Franchise	Net Income Growth (YoY)	50%
U.S. Commercial Banking and Wealth Management	Reported Net Income Growth (YoY)	92%
U.S. Commercial and Wealth Franchise	Cross-Business Referrals Growth (YoY)	23%

Finally, the support structure for these channels involves dedicated teams. The contact centers and advisory teams are the human interface supporting the digital and physical touchpoints. While specific contact center volume isn't public, the structure supports the entire client base, including the digital-first Simplii clients whose operations and call centers are proudly Canadian.

• Dedicated Sales Force: Supports Capital Markets and Commercial Banking segments.
• Contact Centers and Advisory Teams: Provide support and advice across the enterprise.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Customer Segments

You're looking at the core groups Canadian Imperial Bank of Commerce (CM) serves, which is the foundation of their entire operation. Honestly, the bank structures its customer base across its main operating segments, which gives you a clear picture of where their focus lies.

Canadian Imperial Bank of Commerce (CM) serves approximately 15 million personal banking, business, public sector, and institutional clients across Canada, the U.S., and internationally as of late 2025.

Here is a breakdown of the key customer groups, often aligned with the bank's reported business segments, using the latest available Q4 2025 profit figures to illustrate the scale of activity within those client bases:

Customer Segment Group	Associated Business Line	Q4 2025 Segment Profit (CAD)	Key Data Point
Canadian Personal and Business Banking clients	Canadian Personal and Business Banking	$796 million	Revenue grew to $3.19 billion in Q4 2025.
Mass Affluent and High-Net-Worth (HNW) individuals and families	Wealth Management (part of Canadian Commercial Banking and Wealth Management, and US Commercial Banking and Wealth Management)	Included in segment profits	Strategy includes growing the Mass Affluent and Private Wealth franchise.
Middle-market and mid-corporate companies in Canada and the U.S.	Commercial Banking (part of Canadian Commercial Banking and Wealth Management, and US Commercial Banking and Wealth Management)	Canadian Commercial Banking and Wealth Management profit: $603 million; US Commercial Banking and Wealth Management profit: $275 million	Canadian Commercial Banking saw strong year-over-year income growth driven by higher volumes.
Institutional investors and corporate clients globally (Capital Markets)	Capital Markets	$548 million	Net income for the segment was up 58% year-over-year in Q4 2025.
Retail clients of the Costco co-brand credit card	Personal Banking (Co-brand partnership)	Not separately reported	Cardholders earn 3% cash back on restaurants and Costco gas (up to $5,000 net annual purchases in this category).

You can see the breadth of the client base by looking at the segment performance. For instance, the Canadian Personal and Business Banking profit was $796 million in the fourth quarter of 2025. The Capital Markets division, serving institutional and corporate clients, reported net income of $548 million for the same period.

The focus on wealth management clients, which includes Mass Affluent and HNW individuals, is evident in the drivers for the Commercial Banking and Wealth Management segments. Higher revenue in wealth management was primarily due to higher fee-based revenue from higher Average Assets Under Administration (AUA) and Average Assets Under Management (AUM) balances due to market appreciation.

For the retail clients using the co-brand credit card, the value proposition is tied to specific reward tiers:

• 3% cash back on restaurants and Costco gas.
• 2% cash back at other gas stations, EV charging stations, and at Costco.ca.
• 1% cash back on all other purchases, including in-store at Costco Warehouses.

The middle-market and mid-corporate companies are served through the Commercial Banking arms, which saw strong results. Canadian Commercial Banking and Wealth Management posted a profit of $603 million in Q4 2025. The U.S. operations, which also serve commercial clients, saw US Commercial Banking and Wealth Management profit reach $275 million in Q4 2025.

The Capital Markets segment targets institutional investors and corporate clients globally, and its Q4 2025 net income was $548 million, showing significant growth. This division's revenue growth was driven by higher financing revenue and higher fixed income trading revenue in Global Markets, alongside higher underwriting and advisory activity in Corporate and Investment Banking.

Finance: draft 13-week cash view by Friday.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Cost Structure

The Cost Structure for Canadian Imperial Bank of Commerce centers on managing a large operational base while investing heavily in future capabilities. This structure is heavily weighted towards personnel and technology infrastructure, alongside provisions for potential credit losses.

High non-interest expenses of CAD 15,852 million (FY 2025) represent a significant portion of the bank's operating costs for the fiscal year ended October 31, 2025. This compares to CAD 14,439 million in the prior fiscal year 2024.

The cost base is driven by several key areas, which can be partially broken down using Q4 2025 data to illustrate the magnitude of these specific cost drivers:

Cost Component Category	Reported Amount (Q4 2025)	Source Context
Employee Compensation and Benefits	$2.36 billion	Led non-interest expenses in Q4 2025
Computer, Software and Office Equipment	$827 million	A major component of Q4 2025 non-interest expenses

Significant investment in technology, AI, and digital transformation is a recurring theme in cost discussions. For instance, in Q2 2025, non-interest expenses were up primarily due to higher spending on technology and other strategic initiatives. Furthermore, the bank deployed its in-house Generative AI platform, CIBC AI, enterprise-wide in Q3 2025 to drive productivity.

Employee-related compensation and performance-based pay form a substantial part of the operating costs. Adjusted non-interest expenses across multiple quarters in 2025 were noted as being higher mainly due to higher performance-based and employee-related compensation. For the full year 2025, the total non-interest expenses were CAD 15,852 million.

The risk component of the cost structure is captured by the Provision for Credit Losses (PCL) of CAD 2,342 million (FY 2025). This figure was up from CAD 2,001 million in fiscal year 2024. The Q4 2025 PCL was $605 million, up 44% from the same quarter last year, driven by an unfavorable change in the Canadian economic outlook.

Costs associated with maintaining the extensive branch network are embedded within the overall non-interest expenses, alongside technology and personnel costs. The overall reported efficiency ratio for fiscal year 2025 was 54.4%, an improvement from 56.4% in 2024, suggesting efficiency gains were realized despite rising absolute costs.

Key cost drivers influencing the overall structure include:

• Higher spending on technology and other strategic initiatives.
• Higher performance-based and employee-related compensation.
• Costs related to the Canadian Personal and Business Banking segment, where non-interest expenses for Q4 2025 were $1,612 million.
• Legal provisions and software write-downs noted as contributing to expense increases in Q4 2025.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Revenue Streams

You're looking at the core ways Canadian Imperial Bank of Commerce brings in money, which is essential for understanding its financial engine. Honestly, for a bank this size, it all boils down to the spread between what it pays for money and what it earns lending it out, plus all the service fees it collects.

The primary engine remains the net interest spread. For the full fiscal year 2025, Canadian Imperial Bank of Commerce booked a Net Interest Income of CAD 15,769 million from its extensive lending activities across personal, business, and commercial segments. This number reflects the core banking function: the difference between interest earned on assets like loans and interest paid on liabilities like deposits.

Next up is the fee and commission side of the house, which is becoming increasingly important for diversified revenue. For fiscal year 2025, Canadian Imperial Bank of Commerce reported Non-interest Income of CAD 13,364 million, primarily sourced from fees and commissions across its various business units. This income stream is critical for stability when net interest margins fluctuate.

The wealth management segment is a major contributor to that non-interest income, directly tied to the assets it manages for clients. As of October 31, 2025, the scale of these assets was significant:

Metric	Amount (CAD) as of FYE Oct 31, 2025
Assets Under Administration (AUA)	$3,998,199 million
Assets Under Management (AUM)	$430,982 million

Fee-based revenue from these Assets Under Management (AUM) and Administration (AUA) grew, helped by market appreciation and increased client activity, particularly in the Wealth Management division. The AUA figure includes the full contract amount from the 50/50 joint venture with The Bank of New York Mellon, which stood at $3,117.4 billion at year-end.

Capital Markets activities provide another vital, though often more volatile, revenue source. This includes revenue generated from market-making and advisory services. For instance, in the fourth quarter of 2025, market-related fees saw an 18% increase, which was helped by constructive markets showing particularly strong growth in trading, underwriting and advisory services. The U.S. Capital Markets franchise specifically saw revenue growth of 39% year-over-year for fiscal 2025, indicating successful expansion in that area.

Finally, for shareholders, the return on capital is demonstrated through distributions. Canadian Imperial Bank of Commerce approved a Quarterly common share dividend of CAD 1.07 per share for the quarter ending January 31, 2026, which was an increase from the previous CAD 0.97 per share.

The key drivers feeding these revenue streams can be summarized by the sources of fee and commission income:

• Fee-based revenue from higher average AUA and AUM balances.
• Higher commission revenue from increased client activity.
• Strong debt underwriting and advisory revenue from Corporate and Investment Banking.
• Robust trading revenue from Global Markets.

Finance: draft 13-week cash view by Friday.