Canadian Imperial Bank of Commerce (CM): Business Model Canvas [Jan-2025 Mis à jour]

Plongez dans le plan stratégique de la Banque canadienne impériale de commerce (CM), une puissance financière qui a magistralement conçu son modèle commercial pour naviguer dans le paysage complexe de la banque moderne. Cette toile complète du modèle commercial révèle comment CM exploite les partenariats stratégiques, les technologies de pointe et les offres de services innovantes pour offrir une valeur exceptionnelle à divers segments de clients à travers le Canada et au-delà. Des expériences bancaires personnalisées aux plateformes numériques robustes, CM démontre une approche sophistiquée des services financiers qui équilibre les forces bancaires traditionnelles avec des stratégies de transformation numérique avant-gardistes.

Canadian Imperial Bank of Commerce (CM) - Modèle d'entreprise: Partenariats clés

Alliances stratégiques avec les entreprises technologiques pour les solutions bancaires numériques

CIBC a établi des partenariats technologiques clés pour améliorer les capacités de la banque numérique:

Partenaire	Focus technologique	Année de partenariat
Visa Inc.	Technologies de paiement numérique	2022
Interacter	Infrastructure de réseau de paiement	2021
Microsoft Corporation	Services de cloud computing	2023

Collaboration avec les assureurs pour des services financiers complets

Les partenariats d'assurance de la CIBC comprennent:

• Manulife Financial Corporation - Intégration complète des produits d'assurance
• Canada Life - Solutions d'assurance et de gestion de la patrimoine
• Sun Life Financial - Produits d'assurance-retraite et d'investissement

Partenariats avec les startups fintech pour améliorer l'innovation

CIBC Ventures Investment Portfolio in FinTech Startups:

Démarrer	Montant d'investissement	Domaine de mise au point
Emprunter	10,5 millions de dollars	Technologie des cotes de crédit
Onduler les finances	7,3 millions de dollars	Comptabilité des petites entreprises
Koho Financial	12,8 millions de dollars	Plate-forme bancaire numérique

Coentreprises avec des institutions financières internationales

Partenariats financiers internationaux de la CIBC:

• Banque agricole de Chine - services financiers transfrontaliers
• Banque industrielle et commerciale de Chine - Collaboration de financement commercial
• HSBC Holdings - Global Transaction Banking Services

Canadian Imperial Bank of Commerce (CM) - Modèle d'entreprise: Activités clés

Services de vente au détail et commerciaux

Au quatrième trimestre 2023, CIBC a déclaré 27,8 milliards de dollars de revenus bancaires personnels et commerciaux. La banque dessert environ 11 millions de clients bancaires personnels à travers le Canada.

Segment bancaire	Revenus totaux	Clientèle
Banque personnelle	16,2 milliards de dollars	8,5 millions de clients
Banque d'affaires	11,6 milliards de dollars	2,5 millions de clients commerciaux

Investissement et gestion de la patrimoine

CIBC a géré 228 milliards de dollars d'actifs clients en décembre 2023.

• Revenus de gestion de la patrimoine: 3,4 milliards de dollars
• Plateformes de gestion des investissements: 6 gammes de produits distincts
• Comptes enregistrés gérés: 2,3 millions

Développement de la plate-forme bancaire numérique

CIBC a investi 1,2 milliard de dollars dans les initiatives de transformation numérique en 2023.

Canal numérique	Utilisateurs actifs mensuels
Application bancaire mobile	3,7 millions
Plateforme bancaire en ligne	4,2 millions

Gestion des risques et avis financier

CIBC maintient 672 milliards de dollars d'actifs pondérés en fonction du risque en 2023.

• Équipe de gestion des risques d'entreprise: 350 professionnels spécialisés
• Conformité et dépenses réglementaires: 425 millions de dollars
• Budget de gestion des risques de crédit: 287 millions de dollars

Fustres et stratégies d'acquisitions

CIBC a effectué des acquisitions stratégiques totalisant 1,6 milliard de dollars de valeur de transaction au cours de 2023.

Cible d'acquisition	Valeur de transaction	Focus stratégique
Entreprise de gestion de patrimoine privée	750 millions de dollars	Expansion de la gestion de la patrimoine
Entreprise de technologies bancaires numériques	850 millions de dollars	Capacités de transformation numérique

Canadian Imperial Bank of Commerce (CM) - Modèle d'entreprise: Ressources clés

Réseau de succursale étendue

La Banque de commerce impériale canadienne maintient une présence physique complète avec:

• 1 100 succursales à travers le Canada
• 2 600 machines bancaires automatisées

Distribution géographique	Nombre de branches
Ontario	525
Québec	220
Ouest canadien	355

Infrastructure bancaire numérique

Métriques de plate-forme numérique:

• 3,7 millions d'utilisateurs bancaires numériques actifs
• Téléchargements d'applications bancaires mobiles: 2,1 millions
• Volume de transactions en ligne: 85% du total des transactions

Capital financier et actifs

Métrique financière	Montant (CAD)
Actif total	903 milliards de dollars
Ratio de capital de niveau 1	15.2%
Total des capitaux propres	47,3 milliards de dollars

Ressources humaines

Composition de la main-d'œuvre:

• Total des employés: 44 000
• Employés avec des certifications financières avancées: 62%
• Tenure moyenne des employés: 8,5 ans

Réputation de la marque

Indicateurs de force de la marque:

• Évaluation de satisfaction du client: 4.2 / 5
• Score de promoteur net: 65
• Années de fonctionnement: 150+

Canadian Imperial Bank of Commerce (CM) - Modèle d'entreprise: propositions de valeur

Solutions financières complètes pour les particuliers et les entreprises

Au quatrième trimestre 2023, la CIBC a déclaré un actif total de 903 milliards de dollars et un chiffre d'affaires total de 21,7 milliards de dollars. La banque propose une gamme diversifiée de produits financiers, notamment:

• Comptes bancaires personnels avec 233 milliards de dollars de dépôts personnels
• Services bancaires commerciaux soutenant 45 000 clients commerciaux
• Banque des petites entreprises avec 87 milliards de dollars de prêts commerciaux

Catégorie de produits	Valeur totale du portefeuille	Part de marché
Banque personnelle	233 milliards de dollars	18.5%
Banque commerciale	87 milliards de dollars	15.2%
Prêts hypothécaires	344 milliards de dollars	20.3%

Expériences bancaires personnalisées

CIBC fournit des solutions financières personnalisées avec 1 100 succursales et 3 800 ATM à travers le Canada. Les stratégies de personnalisation des clients comprennent:

• Conseillers bancaires personnels dévoués
• Services de planification financière personnalisés
• Portefeuilles d'investissement sur mesure

Technologies bancaires numériques innovantes

Métriques bancaires numériques pour CIBC en 2023:

• 5,6 millions d'utilisateurs bancaires numériques actifs
• 78% des transactions effectuées via les canaux numériques
• Application bancaire mobile avec 4,2 millions d'utilisateurs actifs

Taux d'intérêt concurrentiels et produits financiers

Produit	Taux d'intérêt	Classement compétitif
Compte d'épargne personnelle	4.25%	Top 3 du marché
Taux hypothécaires	5,69% (fixe à 5 ans)	Compétitif
Investissement GIC	5.10%	Moyenne du marché au-dessus

Services complets de gestion de patrimoine

Performance du segment de gestion de patrimoine en 2023:

• 498 milliards de dollars d'actifs sous gestion
• 247 professionnels de la gestion de patrimoine dédiés
• Taille moyenne du portefeuille des clients: 2,1 millions de dollars

Canadian Imperial Bank of Commerce (CM) - Modèle d'entreprise: relations avec les clients

Service client personnalisé

CIBC maintient 1 100 succursales à travers le Canada avec 44 200 employés dédiés aux interactions clients. La banque dessert environ 11 millions de clients bancaires personnels en 2023.

Métrique du service client	Performance de 2023
Score moyen de satisfaction du client	4.2/5
Temps de réponse du service client	12 minutes
Volume d'interaction client annuel	85,6 millions

Plates-formes bancaires numériques et mobiles

Les plates-formes bancaires numériques de la CIBC prennent en charge 6,2 millions d'utilisateurs bancaires en ligne actifs et 4,8 millions d'utilisateurs d'applications bancaires mobiles en 2023.

• Téléchargements d'applications mobiles: 2,3 millions en 2023
• Volume de transaction numérique: 372 millions de transactions
• Pénétration des services bancaires en ligne: 68% du total de la clientèle

Gestionnaires de relations dédiées aux entreprises clientes

CIBC dessert 180 000 clients bancaires commerciaux et commerciaux avec des équipes de gestion des relations spécialisées.

Segment des clients d'entreprise	Nombre de gestionnaires dédiés
Petite entreprise	1,200
Entreprises de marché intermédiaire	680
GRANDES clients d'entreprise	320

Programmes de fidélisation de la clientèle

Le programme CIBC Aventura Rewards comprend 2,6 millions de membres actifs en 2023.

• Points moyens gagnés par membre: 12 400
• Taux de rachat: 47%
• Taux de satisfaction du programme: 76%

Canaux de support en ligne et en personne

CIBC fournit au support client multicanal une disponibilité 24/7 sur les plateformes numériques et physiques.

Canal de support	Volume d'interaction annuel
Support téléphonique	42,3 millions d'interactions
Chat en ligne	18,6 millions d'interactions
Support en branche	24,7 millions d'interactions

Canadian Imperial Bank of Commerce (CM) - Modèle d'entreprise: canaux

Réseau de succursale physique

En 2024, la Banque canadienne impériale de commerce (CM) exploite 1 100 succursales physiques à travers le Canada. Les emplacements des succursales sont distribués comme suit:

Région	Nombre de branches
Ontario	485
Québec	230
Ouest canadien	265
Canada atlantique	120

Site Web de banque en ligne

La plate-forme bancaire en ligne de CIBC dessert 6,2 millions d'utilisateurs de banque numérique actifs en 2024. Les fonctionnalités de plate-forme numérique clés incluent:

• Gestion de compte en temps réel
• Paiements de facture
• Transferts de fonds
• Suivi des investissements

Applications bancaires mobiles

Statistiques de l'application mobile CIBC pour 2024:

Métrique	Valeur
Téléchargements totaux d'applications mobiles	4,8 millions
Utilisateurs actifs mensuels	3,5 millions
Volume de transaction mobile	78 millions de transactions par mois

Réseau ATM

CIBC maintient 4 200 distributeurs automatiques de billets à travers le Canada en 2024, avec la distribution suivante:

• ATM appartenant à des banques: 3 600
• ATM du réseau partenaire: 600

Services bancaires téléphoniques

Performance du canal bancaire téléphonique CIBC en 2024:

Métrique de service	Valeur
Volume d'appel quotidien	45 000 appels
Temps d'attente moyen	3,2 minutes
Représentants du service à la clientèle	1 200 employés

Canadian Imperial Bank of Commerce (CM) - Modèle d'entreprise: segments de clientèle

Clients bancaires de détail individuels

Au quatrième trimestre 2023, la CIBC dessert environ 11,5 millions de clients bancaires personnels à travers le Canada. Le segment des banques de détail de la banque a généré 6,9 milliards de dollars de revenus au cours de l'exercice 2023.

Client démographie	Nombre de clients
Comptes bancaires personnels	11,5 millions
Utilisateurs de la banque numérique	8,2 millions
Utilisateurs de la banque mobile	6,7 millions

Petites et moyennes entreprises

CIBC prend en charge environ 500 000 clients de petite et moyenne entreprise (PME), avec un portefeuille bancaire commercial dédié d'une valeur de 89,7 milliards de dollars en 2023.

• Portfolio bancaire commercial: 89,7 milliards de dollars
• Nombre de clients PME: 500 000
• Taille moyenne du prêt commercial: 179 400 $

GRANDES clients d'entreprise

Le segment des banques d'entreprise de la CIBC gère les relations avec 2 300 grands clients d'entreprise, avec un portefeuille total de prêts d'entreprise de 148,6 milliards de dollars en 2023.

Métriques de la banque d'entreprise	Valeur
Nombre de clients d'entreprise	2,300
Portefeuille de prêts d'entreprise	148,6 milliards de dollars
Revenus moyens des clients de l'entreprise	64,6 millions de dollars

Individus à haute nette

CIBC Private Wealth Management dessert environ 75 000 clients à forte valeur haute, avec des actifs sous gestion totalisant 121,3 milliards de dollars en 2023.

• Nombre de clients à haute noue: 75 000
• Actif sous gestion: 121,3 milliards de dollars
• Valeur moyenne du portefeuille des clients: 1,62 million de dollars

Investisseurs institutionnels

CIBC Marchés des capitaux gère les relations d'investissement institutionnelles avec 1 100 clients institutionnels, avec un chiffre d'affaires total de la banque d'investissement de 2,3 milliards de dollars au cours de l'exercice 2023.

Métriques des investisseurs institutionnels	Valeur
Nombre de clients institutionnels	1,100
Revenus de la banque d'investissement	2,3 milliards de dollars
Valeur de transaction du client moyen	20,9 millions de dollars

Canadian Imperial Bank of Commerce (CM) - Modèle d'entreprise: Structure des coûts

Salaires et compensation des employés

Au quatrième trimestre 2023, les dépenses totales des employés de la CIBC étaient de 4,98 milliards de CAD. La banque a employé environ 44 000 employés à temps plein avec un ensemble moyen de rémunération de 113 636 CAD par employé.

Catégorie de coûts	Montant (CAD)	Pourcentage des dépenses totales
Salaires de base	3,234,000,000	65%
Bonus de performance	826,000,000	16.6%
Avantages et pension	914,000,000	18.4%

Maintenance de technologie et d'infrastructure

CIBC a investi 1,2 milliard de CAD dans la technologie et les infrastructures numériques en 2023.

• Dépenses de cloud computing: 215 millions CAD
• Infrastructure de cybersécurité: CAD 180 millions
• Maintenance de la plate-forme bancaire numérique: 345 millions de CAD
• Mises à niveau matérielle et logiciels: CAD 460 millions

Dépenses opérationnelles du réseau de succursales

CIBC a maintenu 1 100 succursales à travers le Canada avec des coûts d'exploitation annuels de 762 millions de CAD.

Catégorie de dépenses de succursale	Montant (CAD)
Loyer et installations	342,000,000
Services publics	124,000,000
Salaires du personnel de la succursale	296,000,000

Coûts de conformité réglementaire

Les dépenses totales de conformité réglementaire de la CIBC en 2023 étaient de 415 millions de CAD.

• Département juridique et de conformité: 186 millions de CAD
• Systèmes de rapports réglementaires: 98 millions de CAD
• Infrastructure anti-blanchiment d'argent: 131 millions de CAD

Frais de marketing et d'acquisition des clients

CIBC a dépensé 328 millions de CAD en marketing et acquisition de clients en 2023.

Canal de marketing	Dépenses (CAD)
Marketing numérique	142,000,000
Publicité médiatique traditionnelle	98,000,000
Parrainages et événements	88,000,000

Canadian Imperial Bank of Commerce (CM) - Modèle d'entreprise: Strots de revenus

Revenu des intérêts des prêts et hypothèques

Pour l'exercice 2023, CIBC a déclaré un revenu net d'intérêts de 10,3 milliards de dollars. La marge nette des intérêts de la banque de détail était d'environ 2,43%. Portefeuille hypothécaire résidentiel d'une valeur de 224,2 milliards de dollars.

Catégorie de prêt	Valeur totale du portefeuille	Taux d'intérêt moyen
Hypothèques résidentielles	224,2 milliards de dollars	5.12%
Prêts personnels	87,6 milliards de dollars	6.75%
Prêts commerciaux	132,4 milliards de dollars	6.35%

Frais de banque d'investissement

Les marchés des capitaux CIBC ont généré des frais de banque d'investissement de 1,2 milliard de dollars en 2023. Les principales sources de revenus comprennent:

• Conseil des fusions et acquisitions: 412 millions de dollars
• Services de souscription: 538 millions de dollars
• Revenus de négociation: 250 millions de dollars

Revenus de gestion des actifs

CIBC Asset Management a déclaré des revenus totaux de 835 millions de dollars en 2023. La panne comprend:

Segment de gestion des actifs	Revenu
Fonds communs de placement	412 millions de dollars
Investissements institutionnels	287 millions de dollars
Gestion des ETF	136 millions de dollars

Frais de transaction de carte de crédit

Les revenus de transaction par carte de crédit ont totalisé 743 millions de dollars en 2023. Les frais de transaction moyenne étaient de 1,85%.

• Cartes de crédit totales émises: 4,2 millions
• Volume de transaction annuel: 62,3 milliards de dollars
• Frais de transaction moyenne: 1,85%

Commissions d'assurance et de gestion de la patrimoine

CIBC Insurance and Wealth Management a généré 1,1 milliard de dollars de revenus de commission pour 2023.

Flux de revenus	Montant de la commission
Commissions d'assurance-vie	412 millions de dollars
Avis de gestion de la patrimoine	538 millions de dollars
Services de planification de la retraite	150 millions de dollars

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Value Propositions

You're looking at the core promises Canadian Imperial Bank of Commerce makes to its clients, which are deeply tied to its structure as a major North American financial player. The value proposition centers on comprehensive service delivery across its distinct, yet connected, operational areas.

Full-service, diversified banking across four core business units is the foundation. Canadian Imperial Bank of Commerce delivered a record financial performance in fiscal 2025, with net earnings reaching CAD 8.5 billion and revenues hitting CAD 29 billion, a 14% increase year-over-year. The bank's resilience is shown by its Common Equity Tier 1 (CET1) ratio of 13.3% and a Liquidity Coverage Ratio (LCR) of 132% as of October 31, 2025. This diversification supports top-tier returns, with the Return on Equity (ROE) for the year at 14.4%.

The strength of this diversification is visible in the fourth quarter of 2025 net income across the main segments:

Business Unit	Q4 2025 Net Income (CDN)	Year-over-Year Growth
Canadian Personal and Business Banking	$796 million	Stable to prior year (Adjusted)
Canadian Commercial Banking and Wealth Management	$603 million	9.4% increase
Capital Markets	$548 million	58% jump

The bank returned approximately CAD 5 billion to shareholders through dividends and buybacks in 2025. Also, the quarterly common share dividend was raised to $1.07 per share for the quarter ending January 31, 2026, up from $0.97.

Differentiated service model for Mass Affluent clients (Imperial Service) provides a dedicated experience. This service achieved record-high Net Promoter Scores (NPS) in 2025. For wealth generation, Canadian Imperial Bank of Commerce ranked in the top 2 of the Big Six banks for total mutual fund net sales in 2025. This service tier historically targets clients with at least $100,000 in investible assets.

Award-winning mobile and online banking experience is a key differentiator in personal banking. Canadian Imperial Bank of Commerce received the 2025 Mobile Banking Award by Surviscor. They are actively enhancing this with technology like the Real-Time Experience (CIBC CRTeX), an AI-enabled personalization and engagement engine.

The Integrated North American platform for commercial and wealth clients drives cross-business value. In their U.S. commercial and wealth franchise, cross-business referrals grew by 23% from the prior year. The U.S. commercial banking and wealth management segment saw reported net income rise by 92% in Q4 2025. Assets Under Administration (AUA) for Wealth Management reached $108 billion as of Q3 2025, marking a 7% year-over-year increase. The U.S. presence spans six key markets for commercial and wealth services.

Finally, Access to global markets and investment banking expertise is delivered through the Capital Markets unit. This division saw its net income increase by 40% for the full fiscal year 2025. In the fourth quarter alone, Capital Markets generated CDN$548 million in net income, a 58% jump. In Canada, the bank secured a market share of 14.2% among Strategic and Focus clients for its advice and capital markets solutions.

Finance: draft 13-week cash view by Friday.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Customer Relationships

You're looking at how Canadian Imperial Bank of Commerce builds and maintains its connections with clients, which is central to its strategy as a modern, relationship-oriented bank.

Dedicated personal and private wealth advisors for high-net-worth clients form a core part of the relationship strategy, particularly within the Canadian Commercial Banking and Wealth Management segment. This focus is clearly paying off financially; for the fourth quarter of 2025, wealth management posted C$796 million in net income, supported by 17% revenue growth driven by affluent client inflows. The bank continues to prioritize accelerating growth across its Mass Affluent and High-Net-Worth (HNW) franchises in both Canada and the U.S.. This high-touch service is recognized externally; CIBC Private Wealth, US, secured the Best High-Net-Worth Investment Platform award from Private Asset Management for the third consecutive year in 2025. Furthermore, the dedicated Imperial Service model achieved its highest internal Net Promoter Score to date, hitting 74.7 in the second quarter of 2025, underscoring client satisfaction in these intensive relationship programs.

The bank is heavily integrating technology to enhance personalization across its channels. Canadian Imperial Bank of Commerce won the 2025 Digital Banker Award for Best Use of AI for Customer Experience specifically for its innovative AI-powered voice assistant, showing a commitment to data-driven service. This investment in AI is yielding tangible operational benefits, with the bank reporting 200,000 hours saved since the launch of its internal AI platform. The emphasis is on using data and artificial intelligence to better understand clients and maximize personalization opportunities across both Personal Banking and its direct financial services arm.

For transactional banking, self-service digital channels are critical, especially through Simplii Financial. The bank is successfully expanding its digital capabilities, reporting that digital registration has surpassed 10 million clients, pushing the Digital Registration Rate to a record 81% among Canadian Personal Banking customers engaged across any channel. This digital strength is recognized, as Canadian Imperial Bank of Commerce received the highest ranking in customer satisfaction for both online and mobile banking among Canada's Big 5 banks by J.D. Power in its 2025 study. While specific 2025 new client numbers for Simplii Financial alone aren't provided, the combined CIBC and Simplii Financial operations added 613,000 net new clients during 2024, indicating strong acquisition momentum feeding into the digital ecosystem.

The overall relationship-focused model emphasizes connectivity and trust, which is measured through key performance indicators. The bank's overall Net Promoter Score (NPS) has been hitting all-time highs each quarter as of late 2025, reflecting positive sentiment from these relationship efforts. In the J.D. Power 2025 Canada Retail Banking Satisfaction Study, Canadian Imperial Bank of Commerce ranked second among the Big 5 banks with a score of 607 (on a 1,000-point scale), even as the Big 5 average satisfaction declined 7 points to 604. This focus on client experience earned the bank the 2025 Forrester Customer-Obsessed Enterprise award, being the only retail bank in North America to receive it.

Here is a snapshot of key relationship and digital metrics:

Metric Category	Specific Metric/Value	Period/Context	Source
Wealth Management Performance	C$796 million in Net Income	Q4 2025
Wealth Management Growth	17% Revenue Growth from affluent inflows	Q4 2025
High-Touch Client Satisfaction	74.7 Imperial Service Net Promoter Score	Q2 2025
Digital Adoption	10 million digital registrations surpassed	Late 2025
Digital Penetration	81% Digital Registration Rate	Late 2025
AI Efficiency Gain	200,000 hours saved since AI platform launch	Late 2025
Overall Retail Satisfaction Rank	Ranked Second among Big 5 Banks	2025 J.D. Power Study
Overall Retail Satisfaction Score	607 (out of 1,000)	2025 J.D. Power Study

The bank's strategy relies on several interconnected relationship drivers:

• Deliver high touch, best-in-class advice for Mass Affluent & HNW clients.
• Build a digital-first platform for seamless consumer interactions.
• Leverage the connected franchise to deepen relationships and grow fee revenue.
• Achieve top-tier results in relationship-intensive programs like Commercial Banking and Wealth Management.

The focus on connectivity is key to broadening client relationships and expanding cross-business referrals between commercial banking, wealth management, and capital markets teams.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Channels

You're looking at how Canadian Imperial Bank of Commerce (CM) gets its products and services in front of its 14 million personal, business, public sector, and institutional clients across Canada, the U.S., and globally. The channel strategy is clearly a mix of traditional footprint and aggressive digital adoption, which makes sense given the shift in client preference.

The physical presence is still significant, though clearly being optimized. You see this in the numbers for their brick-and-mortar operations:

• Physical Banking Centres (Branches) in Canada: 991
• ATM Network: Access to CIBC's network, which includes over 3,000+ ATMs available to Simplii Financial clients alone.

The digital channels are where the scale is evident, especially when you look at the direct-to-consumer offering. The bank is pushing hard on digital engagement across its main platform and its digital-only brand.

• Mobile and online banking platforms: Reported active users exceeding 6.2 million.
• Direct-to-consumer digital bank: Simplii Financial serves more than 2 million clients across Canada.

For the more complex, higher-value segments, Canadian Imperial Bank of Commerce relies on specialized human interaction. The focus here is on deep relationships, particularly in the U.S. expansion areas. Here's a snapshot of the performance driving the channel strategy in those specialized units for fiscal 2025:

Channel/Segment Focus	Key Metric (FY 2025 Performance)	Value/Amount
Capital Markets U.S. Franchise	Revenue Growth (YoY)	39%
Capital Markets U.S. Franchise	Net Income Growth (YoY)	50%
U.S. Commercial Banking and Wealth Management	Reported Net Income Growth (YoY)	92%
U.S. Commercial and Wealth Franchise	Cross-Business Referrals Growth (YoY)	23%

Finally, the support structure for these channels involves dedicated teams. The contact centers and advisory teams are the human interface supporting the digital and physical touchpoints. While specific contact center volume isn't public, the structure supports the entire client base, including the digital-first Simplii clients whose operations and call centers are proudly Canadian.

• Dedicated Sales Force: Supports Capital Markets and Commercial Banking segments.
• Contact Centers and Advisory Teams: Provide support and advice across the enterprise.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Customer Segments

You're looking at the core groups Canadian Imperial Bank of Commerce (CM) serves, which is the foundation of their entire operation. Honestly, the bank structures its customer base across its main operating segments, which gives you a clear picture of where their focus lies.

Canadian Imperial Bank of Commerce (CM) serves approximately 15 million personal banking, business, public sector, and institutional clients across Canada, the U.S., and internationally as of late 2025.

Here is a breakdown of the key customer groups, often aligned with the bank's reported business segments, using the latest available Q4 2025 profit figures to illustrate the scale of activity within those client bases:

Customer Segment Group	Associated Business Line	Q4 2025 Segment Profit (CAD)	Key Data Point
Canadian Personal and Business Banking clients	Canadian Personal and Business Banking	$796 million	Revenue grew to $3.19 billion in Q4 2025.
Mass Affluent and High-Net-Worth (HNW) individuals and families	Wealth Management (part of Canadian Commercial Banking and Wealth Management, and US Commercial Banking and Wealth Management)	Included in segment profits	Strategy includes growing the Mass Affluent and Private Wealth franchise.
Middle-market and mid-corporate companies in Canada and the U.S.	Commercial Banking (part of Canadian Commercial Banking and Wealth Management, and US Commercial Banking and Wealth Management)	Canadian Commercial Banking and Wealth Management profit: $603 million; US Commercial Banking and Wealth Management profit: $275 million	Canadian Commercial Banking saw strong year-over-year income growth driven by higher volumes.
Institutional investors and corporate clients globally (Capital Markets)	Capital Markets	$548 million	Net income for the segment was up 58% year-over-year in Q4 2025.
Retail clients of the Costco co-brand credit card	Personal Banking (Co-brand partnership)	Not separately reported	Cardholders earn 3% cash back on restaurants and Costco gas (up to $5,000 net annual purchases in this category).

You can see the breadth of the client base by looking at the segment performance. For instance, the Canadian Personal and Business Banking profit was $796 million in the fourth quarter of 2025. The Capital Markets division, serving institutional and corporate clients, reported net income of $548 million for the same period.

The focus on wealth management clients, which includes Mass Affluent and HNW individuals, is evident in the drivers for the Commercial Banking and Wealth Management segments. Higher revenue in wealth management was primarily due to higher fee-based revenue from higher Average Assets Under Administration (AUA) and Average Assets Under Management (AUM) balances due to market appreciation.

For the retail clients using the co-brand credit card, the value proposition is tied to specific reward tiers:

• 3% cash back on restaurants and Costco gas.
• 2% cash back at other gas stations, EV charging stations, and at Costco.ca.
• 1% cash back on all other purchases, including in-store at Costco Warehouses.

The middle-market and mid-corporate companies are served through the Commercial Banking arms, which saw strong results. Canadian Commercial Banking and Wealth Management posted a profit of $603 million in Q4 2025. The U.S. operations, which also serve commercial clients, saw US Commercial Banking and Wealth Management profit reach $275 million in Q4 2025.

The Capital Markets segment targets institutional investors and corporate clients globally, and its Q4 2025 net income was $548 million, showing significant growth. This division's revenue growth was driven by higher financing revenue and higher fixed income trading revenue in Global Markets, alongside higher underwriting and advisory activity in Corporate and Investment Banking.

Finance: draft 13-week cash view by Friday.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Cost Structure

The Cost Structure for Canadian Imperial Bank of Commerce centers on managing a large operational base while investing heavily in future capabilities. This structure is heavily weighted towards personnel and technology infrastructure, alongside provisions for potential credit losses.

High non-interest expenses of CAD 15,852 million (FY 2025) represent a significant portion of the bank's operating costs for the fiscal year ended October 31, 2025. This compares to CAD 14,439 million in the prior fiscal year 2024.

The cost base is driven by several key areas, which can be partially broken down using Q4 2025 data to illustrate the magnitude of these specific cost drivers:

Cost Component Category	Reported Amount (Q4 2025)	Source Context
Employee Compensation and Benefits	$2.36 billion	Led non-interest expenses in Q4 2025
Computer, Software and Office Equipment	$827 million	A major component of Q4 2025 non-interest expenses

Significant investment in technology, AI, and digital transformation is a recurring theme in cost discussions. For instance, in Q2 2025, non-interest expenses were up primarily due to higher spending on technology and other strategic initiatives. Furthermore, the bank deployed its in-house Generative AI platform, CIBC AI, enterprise-wide in Q3 2025 to drive productivity.

Employee-related compensation and performance-based pay form a substantial part of the operating costs. Adjusted non-interest expenses across multiple quarters in 2025 were noted as being higher mainly due to higher performance-based and employee-related compensation. For the full year 2025, the total non-interest expenses were CAD 15,852 million.

The risk component of the cost structure is captured by the Provision for Credit Losses (PCL) of CAD 2,342 million (FY 2025). This figure was up from CAD 2,001 million in fiscal year 2024. The Q4 2025 PCL was $605 million, up 44% from the same quarter last year, driven by an unfavorable change in the Canadian economic outlook.

Costs associated with maintaining the extensive branch network are embedded within the overall non-interest expenses, alongside technology and personnel costs. The overall reported efficiency ratio for fiscal year 2025 was 54.4%, an improvement from 56.4% in 2024, suggesting efficiency gains were realized despite rising absolute costs.

Key cost drivers influencing the overall structure include:

• Higher spending on technology and other strategic initiatives.
• Higher performance-based and employee-related compensation.
• Costs related to the Canadian Personal and Business Banking segment, where non-interest expenses for Q4 2025 were $1,612 million.
• Legal provisions and software write-downs noted as contributing to expense increases in Q4 2025.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Revenue Streams

You're looking at the core ways Canadian Imperial Bank of Commerce brings in money, which is essential for understanding its financial engine. Honestly, for a bank this size, it all boils down to the spread between what it pays for money and what it earns lending it out, plus all the service fees it collects.

The primary engine remains the net interest spread. For the full fiscal year 2025, Canadian Imperial Bank of Commerce booked a Net Interest Income of CAD 15,769 million from its extensive lending activities across personal, business, and commercial segments. This number reflects the core banking function: the difference between interest earned on assets like loans and interest paid on liabilities like deposits.

Next up is the fee and commission side of the house, which is becoming increasingly important for diversified revenue. For fiscal year 2025, Canadian Imperial Bank of Commerce reported Non-interest Income of CAD 13,364 million, primarily sourced from fees and commissions across its various business units. This income stream is critical for stability when net interest margins fluctuate.

The wealth management segment is a major contributor to that non-interest income, directly tied to the assets it manages for clients. As of October 31, 2025, the scale of these assets was significant:

Metric	Amount (CAD) as of FYE Oct 31, 2025
Assets Under Administration (AUA)	$3,998,199 million
Assets Under Management (AUM)	$430,982 million

Fee-based revenue from these Assets Under Management (AUM) and Administration (AUA) grew, helped by market appreciation and increased client activity, particularly in the Wealth Management division. The AUA figure includes the full contract amount from the 50/50 joint venture with The Bank of New York Mellon, which stood at $3,117.4 billion at year-end.

Capital Markets activities provide another vital, though often more volatile, revenue source. This includes revenue generated from market-making and advisory services. For instance, in the fourth quarter of 2025, market-related fees saw an 18% increase, which was helped by constructive markets showing particularly strong growth in trading, underwriting and advisory services. The U.S. Capital Markets franchise specifically saw revenue growth of 39% year-over-year for fiscal 2025, indicating successful expansion in that area.

Finally, for shareholders, the return on capital is demonstrated through distributions. Canadian Imperial Bank of Commerce approved a Quarterly common share dividend of CAD 1.07 per share for the quarter ending January 31, 2026, which was an increase from the previous CAD 0.97 per share.

The key drivers feeding these revenue streams can be summarized by the sources of fee and commission income:

• Fee-based revenue from higher average AUA and AUM balances.
• Higher commission revenue from increased client activity.
• Strong debt underwriting and advisory revenue from Corporate and Investment Banking.
• Robust trading revenue from Global Markets.

Finance: draft 13-week cash view by Friday.