Banco Imperial de Comércio Canadense (CM): Modelo de Negócios Canvas [Jan-2025 Atualizado]

Mergulhe no projeto estratégico do Banco Imperial de Comércio do Canadá (CM), uma potência financeira que criou magistralmente seu modelo de negócios para navegar no cenário complexo do setor bancário moderno. Esse modelo abrangente de negócios revela como a CM aproveita as parcerias estratégicas, tecnologias de ponta e ofertas inovadoras de serviços para oferecer valor excepcional a diversos segmentos de clientes em todo o Canadá e além. De experiências bancárias personalizadas a plataformas digitais robustas, o CM demonstra uma abordagem sofisticada dos serviços financeiros que equilibra os pontos fortes bancários tradicionais com estratégias de transformação digital com visão de futuro.

Banco Imperial de Comércio Canadense (CM) - Modelo de Negócios: Parcerias -Chaves

Alianças estratégicas com empresas de tecnologia para soluções bancárias digitais

A CIBC estabeleceu as principais parcerias tecnológicas para aprimorar os recursos bancários digitais:

Parceiro	Foco em tecnologia	Ano de parceria
Visa Inc.	Tecnologias de pagamento digital	2022
Interac	Infraestrutura de rede de pagamento	2021
Microsoft Corporation	Serviços de computação em nuvem	2023

Colaboração com provedores de seguros para serviços financeiros abrangentes

As parcerias de seguros da CIBC incluem:

• Manulife Financial Corporation - Integração abrangente de produtos de seguro
• Canadá Life - Soluções de seguro de grupo e gestão de patrimônio
• Sun Life Financial - Produtos de aposentadoria e seguro de investimento

Parcerias com startups de fintech para aprimorar a inovação

Portfólio de investimentos do CIBC Ventures em startups de fintech:

Comece	Valor do investimento	Área de foco
Borrowell	US $ 10,5 milhões	Tecnologia de pontuação de crédito
Wave Financial	US $ 7,3 milhões	Contabilidade para pequenas empresas
Koho Financial	US $ 12,8 milhões	Plataforma bancária digital

Joint ventures com instituições financeiras internacionais

Parcerias Financeiras Internacionais da CIBC:

• Banco Agrícola da China - Serviços financeiros transfronteiriços
• Banco Industrial e Comercial da China - Colaboração de financiamento comercial
• HSBC Holdings - Global Transaction Banking Services

Banco Imperial de Comércio Canadense (CM) - Modelo de Negócios: Atividades -chave

Serviços bancários comerciais e de varejo

A partir do quarto trimestre de 2023, a CIBC registrou US $ 27,8 bilhões em receita bancária pessoal e comercial. O banco atende a aproximadamente 11 milhões de clientes bancários pessoais em todo o Canadá.

Segmento bancário	Receita total	Base de clientes
Bancos pessoais	US $ 16,2 bilhões	8,5 milhões de clientes
Banking de negócios	US $ 11,6 bilhões	2,5 milhões de clientes comerciais

Investimento e gestão de patrimônio

A CIBC conseguiu US $ 228 bilhões em ativos de clientes em dezembro de 2023.

• Receita de gerenciamento de patrimônio: US $ 3,4 bilhões
• Plataformas de gerenciamento de investimentos: 6 linhas de produtos distintas
• Contas registradas gerenciadas: 2,3 milhões

Desenvolvimento da plataforma bancária digital

A CIBC investiu US $ 1,2 bilhão em iniciativas de transformação digital em 2023.

Canal digital	Usuários ativos mensais
Aplicativo bancário móvel	3,7 milhões
Plataforma bancária online	4,2 milhões

Gerenciamento de riscos e consultoria financeira

A CIBC mantém US $ 672 bilhões em ativos totais ponderados por risco em 2023.

• Equipe de gerenciamento de riscos corporativos: 350 profissionais especializados
• Conformidade e gastos regulatórios: US $ 425 milhões
• Orçamento de gerenciamento de risco de crédito: US $ 287 milhões

Fusões e estratégias de aquisições

O CIBC completou aquisições estratégicas, totalizando US $ 1,6 bilhão em valor da transação durante 2023.

Meta de aquisição	Valor da transação	Foco estratégico
Empresa de gestão de patrimônio privado	US $ 750 milhões	Expansão de gestão de patrimônio
Empresa de tecnologia bancária digital	US $ 850 milhões	Recursos de transformação digital

Banco Imperial de Comércio Canadense (CM) - Modelo de Negócios: Recursos -Principais

Extensa rede de filiais

O Banco Imperial do Comércio canadense mantém uma presença física abrangente com:

• 1.100 filiais em todo o Canadá
• 2.600 máquinas bancárias automatizadas

Distribuição geográfica	Número de ramificações
Ontário	525
Quebec	220
Oeste do Canadá	355

Infraestrutura bancária digital

Métricas de plataforma digital:

• 3,7 milhões de usuários de bancos digitais ativos
• Downloads de aplicativos bancários móveis: 2,1 milhões
• Volume de transações online: 85% do total de transações

Capital financeiro e ativos

Métrica financeira	Quantidade (CAD)
Total de ativos	US $ 903 bilhões
Índice de capital de camada 1	15.2%
Patrimônio total	US $ 47,3 bilhões

Recursos Humanos

Composição da força de trabalho:

• Total de funcionários: 44.000
• Funcionários com certificações financeiras avançadas: 62%
• Posse média dos funcionários: 8,5 anos

Reputação da marca

Indicadores de força da marca:

• Classificação de satisfação do cliente: 4.2/5
• Pontuação do promotor líquido: 65
• Anos em operação: 150+

Banco Imperial de Comércio Canadense (CM) - Modelo de Negócios: Proposições de Valor

Soluções financeiras abrangentes para indivíduos e empresas

A partir do quarto trimestre de 2023, a CIBC registrou ativos totais de US $ 903 bilhões e receita total de US $ 21,7 bilhões. O banco oferece uma gama diversificada de produtos financeiros, incluindo:

• Contas bancárias pessoais com US $ 233 bilhões em depósitos pessoais
• Serviços bancários comerciais que suportam 45.000 clientes comerciais
• Bancos de pequenas empresas com US $ 87 bilhões em empréstimos comerciais

Categoria de produto	Valor total do portfólio	Quota de mercado
Bancos pessoais	US $ 233 bilhões	18.5%
Bancos comerciais	US $ 87 bilhões	15.2%
Empréstimos hipotecários	US $ 344 bilhões	20.3%

Experiências bancárias personalizadas

A CIBC fornece soluções financeiras personalizadas com 1.100 agências e 3.800 caixas eletrônicos em todo o Canadá. As estratégias de personalização do cliente incluem:

• Consultores bancários pessoais dedicados
• Serviços de planejamento financeiro personalizado
• Portfólios de investimento personalizado

Tecnologias bancárias digitais inovadoras

Métricas bancárias digitais para CIBC em 2023:

• 5,6 milhões de usuários de bancos digitais ativos
• 78% das transações concluídas através de canais digitais
• Aplicativo bancário móvel com 4,2 milhões de usuários ativos

Taxas de juros competitivas e produtos financeiros

Produto	Taxa de juro	Classificação competitiva
Conta de poupança pessoal	4.25%	Top 3 no mercado
Taxas de hipoteca	5,69% (5 anos fixo)	Competitivo
Investment GIC	5.10%	Média acima do mercado

Serviços abrangentes de gerenciamento de patrimônio

Desempenho do segmento de gerenciamento de patrimônio em 2023:

• US $ 498 bilhões em ativos sob administração
• 247 Profissionais de gerenciamento de patrimônio dedicado
• Tamanho médio do portfólio de clientes: US $ 2,1 milhões

Banco Imperial de Comércio Canadense (CM) - Modelo de Negócios: Relacionamentos do Cliente

Atendimento ao cliente personalizado

A CIBC mantém 1.100 filiais em todo o Canadá, com 44.200 funcionários dedicados às interações dos clientes. O banco atende a aproximadamente 11 milhões de clientes bancários pessoais a partir de 2023.

Métrica de atendimento ao cliente	2023 desempenho
Pontuação média de satisfação do cliente	4.2/5
Tempo de resposta do atendimento ao cliente	12 minutos
Volume anual de interação do cliente	85,6 milhões

Plataformas bancárias digitais e móveis

As plataformas bancárias digitais da CIBC suportam 6,2 milhões de usuários de bancos on -line ativos e 4,8 milhões de usuários de aplicativos bancários móveis em 2023.

• Downloads de aplicativos móveis: 2,3 milhões em 2023
• Volume de transação digital: 372 milhões de transações
• Penetração bancária online: 68% da base total de clientes

Gerentes de relacionamento dedicados para clientes corporativos

A CIBC atende a 180.000 clientes bancários comerciais e comerciais com equipes especializadas de gerenciamento de relacionamento.

Segmento de clientes corporativos	Número de gerentes dedicados
Pequenas empresas	1,200
Empresas do mercado intermediário	680
Grandes clientes corporativos	320

Programas de fidelidade do cliente

O programa CIBC Aventura Rewards inclui 2,6 milhões de membros ativos em 2023.

• Pontos médios ganhos por membro: 12.400
• Taxa de resgate: 47%
• Taxa de satisfação do programa: 76%

Canais de suporte online e pessoalmente

O CIBC fornece suporte ao cliente multicanal com disponibilidade 24/7 em plataformas digitais e físicas.

Canal de suporte	Volume anual de interação
Suporte telefônico	42,3 milhões de interações
Chat online	18,6 milhões de interações
Suporte no ramo	24,7 milhões de interações

Banco Imperial de Comércio Canadense (CM) - Modelo de Negócios: Canais

Rede de ramificação física

A partir de 2024, o Banco Imperial de Comércio do Canadá (CM) opera 1.100 agências físicas em todo o Canadá. Locais de filiais são distribuídos da seguinte forma:

Região	Número de ramificações
Ontário	485
Quebec	230
Oeste do Canadá	265
Atlantic Canada	120

Site bancário online

A plataforma bancária on -line da CIBC serve 6,2 milhões de usuários de banco digital ativo em 2024. Os principais recursos da plataforma digital incluem:

• Gerenciamento de contas em tempo real
• Pagamentos de contas
• Transferências de fundos
• Rastreamento de investimentos

Aplicativos bancários móveis

Estatísticas de aplicativos móveis do CIBC para 2024:

Métrica	Valor
Downloads de aplicativos móveis totais	4,8 milhões
Usuários ativos mensais	3,5 milhões
Volume de transação móvel	78 milhões de transações por mês

Rede ATM

O CIBC mantém 4.200 caixas eletrônicos em todo o Canadá em 2024, com a seguinte distribuição:

• ATMs de propriedade de bancos: 3.600
• ATMs de rede de parceiros: 600

Serviços bancários telefônicos

CIBC Telephone Banking Channel Performance em 2024:

Métrica de serviço	Valor
Volume diário de chamada	45.000 ligações
Tempo médio de espera	3,2 minutos
Representantes de atendimento ao cliente	1.200 funcionários

Banco Imperial de Comércio Canadense (CM) - Modelo de Negócios: Segmentos de Clientes

Clientes bancários de varejo individuais

A partir do quarto trimestre de 2023, o CIBC atende a aproximadamente 11,5 milhões de clientes bancários pessoais em todo o Canadá. O segmento bancário de varejo do banco gerou US $ 6,9 bilhões em receita no ano fiscal de 2023.

Demografia de clientes	Número de clientes
Contas bancárias pessoais	11,5 milhões
Usuários bancários digitais	8,2 milhões
Usuários bancários móveis	6,7 milhões

Pequenas e médias empresas

A CIBC suporta aproximadamente 500.000 clientes pequenos e de médio porte (PME), com um portfólio bancário comercial dedicado, avaliado em US $ 89,7 bilhões em 2023.

• Portfólio bancário comercial: US $ 89,7 bilhões
• Número de clientes de PME: 500.000
• Tamanho médio de empréstimo comercial: US $ 179.400

Grandes clientes corporativos

O segmento bancário corporativo da CIBC gerencia relacionamentos com 2.300 grandes clientes corporativos, com uma carteira total de empréstimos corporativos de US $ 148,6 bilhões em 2023.

Métricas bancárias corporativas	Valor
Número de clientes corporativos	2,300
Portfólio de empréstimos corporativos	US $ 148,6 bilhões
Receita média de clientes corporativos	US $ 64,6 milhões

Indivíduos de alta rede

A CIBC Private Wealth Management atende a aproximadamente 75.000 clientes de alta rede, com ativos sob gerenciamento totalizando US $ 121,3 bilhões em 2023.

• Número de clientes de alta rede: 75.000
• Ativos sob gestão: US $ 121,3 bilhões
• Valor médio do portfólio de clientes: US $ 1,62 milhão

Investidores institucionais

O CIBC Capital Markets gerencia as relações institucionais de investimento com 1.100 clientes institucionais, com uma receita total de banco de investimento de US $ 2,3 bilhões no ano fiscal de 2023.

Métricas de investidores institucionais	Valor
Número de clientes institucionais	1,100
Receita bancária de investimento	US $ 2,3 bilhões
Valor médio da transação do cliente	US $ 20,9 milhões

Banco Imperial de Comércio Canadense (CM) - Modelo de Negócios: Estrutura de Custos

Salários e compensação dos funcionários

A partir do quarto trimestre 2023, as despesas totais dos funcionários da CIBC eram CAD 4,98 bilhões. O banco empregava aproximadamente 44.000 funcionários em período integral com um pacote de remuneração média de CAD 113.636 por funcionário.

Categoria de custo	Quantidade (CAD)	Porcentagem do total de despesas
Salários da base	3,234,000,000	65%
Bônus de desempenho	826,000,000	16.6%
Benefícios e pensão	914,000,000	18.4%

Manutenção de tecnologia e infraestrutura

A CIBC investiu CAD 1,2 bilhão em tecnologia e infraestrutura digital em 2023.

• Despesas de computação em nuvem: CAD 215 milhões
• Infraestrutura de segurança cibernética: CAD 180 milhões
• Manutenção da plataforma bancária digital: CAD 345 milhões
• Atualizações de hardware e software de TI: CAD 460 milhões

Despesas operacionais da rede de filiais

A CIBC manteve 1.100 filiais em todo o Canadá com custos operacionais anuais de 762 milhões de CAD.

Categoria de despesa de ramificação	Quantidade (CAD)
Aluguel e instalações	342,000,000
Utilitários	124,000,000
Salários da equipe da filial	296,000,000

Custos de conformidade regulatória

As despesas totais de conformidade regulatória da CIBC em 2023 foram de 415 milhões de CAD.

• Departamento Legal e de Conformidade: CAD 186 milhões
• Sistemas de relatórios regulatórios: CAD 98 milhões
• Infraestrutura de lavagem de dinheiro: CAD 131 milhões

Despesas de marketing e aquisição de clientes

O CIBC gastou CAD 328 milhões em marketing e aquisição de clientes em 2023.

Canal de marketing	Despesas (CAD)
Marketing digital	142,000,000
Publicidade tradicional da mídia	98,000,000
Patrocínios e eventos	88,000,000

Banco Imperial de Comércio Canadense (CM) - Modelo de Negócios: Fluxos de Receita

Receita de juros de empréstimos e hipotecas

Para o ano fiscal de 2023, a CIBC registrou receita de juros líquidos de US $ 10,3 bilhões. A margem de juros líquidos bancários do varejo foi de aproximadamente 2,43%. Portfólio de hipoteca residencial avaliada em US $ 224,2 bilhões.

Categoria de empréstimo	Valor total do portfólio	Taxa de juros média
Hipotecas residenciais	US $ 224,2 bilhões	5.12%
Empréstimos pessoais	US $ 87,6 bilhões	6.75%
Empréstimos comerciais	US $ 132,4 bilhões	6.35%

Taxas bancárias de investimento

Os mercados de capitais da CIBC geraram taxas bancárias de investimento de US $ 1,2 bilhão em 2023. As principais fontes de receita incluem:

• Aviso de fusões e aquisições: US $ 412 milhões
• Serviços de subscrição: US $ 538 milhões
• Receita de negociação: US $ 250 milhões

Receitas de gerenciamento de ativos

A CIBC Asset Management relatou receitas totais de US $ 835 milhões em 2023. A repartição inclui:

Segmento de gerenciamento de ativos	Receita
Fundos mútuos	US $ 412 milhões
Investimentos institucionais	US $ 287 milhões
Gerenciamento de ETF	US $ 136 milhões

Taxas de transação de cartão de crédito

A receita de transação com cartão de crédito totalizou US $ 743 milhões em 2023. A taxa média de transação foi de 1,85%.

• Total de crédito emitido: 4,2 milhões
• Volume anual de transação: US $ 62,3 bilhões
• Taxa média de transação: 1,85%

Comissões de seguro e gerenciamento de patrimônio

O CIBC Insurance e a Wealth Management geraram US $ 1,1 bilhão em receitas de comissão para 2023.

Fluxo de receita	Valor da comissão
Comissões de seguro de vida	US $ 412 milhões
Advogado de gerenciamento de patrimônio	US $ 538 milhões
Serviços de planejamento de aposentadoria	US $ 150 milhões

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Value Propositions

You're looking at the core promises Canadian Imperial Bank of Commerce makes to its clients, which are deeply tied to its structure as a major North American financial player. The value proposition centers on comprehensive service delivery across its distinct, yet connected, operational areas.

Full-service, diversified banking across four core business units is the foundation. Canadian Imperial Bank of Commerce delivered a record financial performance in fiscal 2025, with net earnings reaching CAD 8.5 billion and revenues hitting CAD 29 billion, a 14% increase year-over-year. The bank's resilience is shown by its Common Equity Tier 1 (CET1) ratio of 13.3% and a Liquidity Coverage Ratio (LCR) of 132% as of October 31, 2025. This diversification supports top-tier returns, with the Return on Equity (ROE) for the year at 14.4%.

The strength of this diversification is visible in the fourth quarter of 2025 net income across the main segments:

Business Unit	Q4 2025 Net Income (CDN)	Year-over-Year Growth
Canadian Personal and Business Banking	$796 million	Stable to prior year (Adjusted)
Canadian Commercial Banking and Wealth Management	$603 million	9.4% increase
Capital Markets	$548 million	58% jump

The bank returned approximately CAD 5 billion to shareholders through dividends and buybacks in 2025. Also, the quarterly common share dividend was raised to $1.07 per share for the quarter ending January 31, 2026, up from $0.97.

Differentiated service model for Mass Affluent clients (Imperial Service) provides a dedicated experience. This service achieved record-high Net Promoter Scores (NPS) in 2025. For wealth generation, Canadian Imperial Bank of Commerce ranked in the top 2 of the Big Six banks for total mutual fund net sales in 2025. This service tier historically targets clients with at least $100,000 in investible assets.

Award-winning mobile and online banking experience is a key differentiator in personal banking. Canadian Imperial Bank of Commerce received the 2025 Mobile Banking Award by Surviscor. They are actively enhancing this with technology like the Real-Time Experience (CIBC CRTeX), an AI-enabled personalization and engagement engine.

The Integrated North American platform for commercial and wealth clients drives cross-business value. In their U.S. commercial and wealth franchise, cross-business referrals grew by 23% from the prior year. The U.S. commercial banking and wealth management segment saw reported net income rise by 92% in Q4 2025. Assets Under Administration (AUA) for Wealth Management reached $108 billion as of Q3 2025, marking a 7% year-over-year increase. The U.S. presence spans six key markets for commercial and wealth services.

Finally, Access to global markets and investment banking expertise is delivered through the Capital Markets unit. This division saw its net income increase by 40% for the full fiscal year 2025. In the fourth quarter alone, Capital Markets generated CDN$548 million in net income, a 58% jump. In Canada, the bank secured a market share of 14.2% among Strategic and Focus clients for its advice and capital markets solutions.

Finance: draft 13-week cash view by Friday.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Customer Relationships

You're looking at how Canadian Imperial Bank of Commerce builds and maintains its connections with clients, which is central to its strategy as a modern, relationship-oriented bank.

Dedicated personal and private wealth advisors for high-net-worth clients form a core part of the relationship strategy, particularly within the Canadian Commercial Banking and Wealth Management segment. This focus is clearly paying off financially; for the fourth quarter of 2025, wealth management posted C$796 million in net income, supported by 17% revenue growth driven by affluent client inflows. The bank continues to prioritize accelerating growth across its Mass Affluent and High-Net-Worth (HNW) franchises in both Canada and the U.S.. This high-touch service is recognized externally; CIBC Private Wealth, US, secured the Best High-Net-Worth Investment Platform award from Private Asset Management for the third consecutive year in 2025. Furthermore, the dedicated Imperial Service model achieved its highest internal Net Promoter Score to date, hitting 74.7 in the second quarter of 2025, underscoring client satisfaction in these intensive relationship programs.

The bank is heavily integrating technology to enhance personalization across its channels. Canadian Imperial Bank of Commerce won the 2025 Digital Banker Award for Best Use of AI for Customer Experience specifically for its innovative AI-powered voice assistant, showing a commitment to data-driven service. This investment in AI is yielding tangible operational benefits, with the bank reporting 200,000 hours saved since the launch of its internal AI platform. The emphasis is on using data and artificial intelligence to better understand clients and maximize personalization opportunities across both Personal Banking and its direct financial services arm.

For transactional banking, self-service digital channels are critical, especially through Simplii Financial. The bank is successfully expanding its digital capabilities, reporting that digital registration has surpassed 10 million clients, pushing the Digital Registration Rate to a record 81% among Canadian Personal Banking customers engaged across any channel. This digital strength is recognized, as Canadian Imperial Bank of Commerce received the highest ranking in customer satisfaction for both online and mobile banking among Canada's Big 5 banks by J.D. Power in its 2025 study. While specific 2025 new client numbers for Simplii Financial alone aren't provided, the combined CIBC and Simplii Financial operations added 613,000 net new clients during 2024, indicating strong acquisition momentum feeding into the digital ecosystem.

The overall relationship-focused model emphasizes connectivity and trust, which is measured through key performance indicators. The bank's overall Net Promoter Score (NPS) has been hitting all-time highs each quarter as of late 2025, reflecting positive sentiment from these relationship efforts. In the J.D. Power 2025 Canada Retail Banking Satisfaction Study, Canadian Imperial Bank of Commerce ranked second among the Big 5 banks with a score of 607 (on a 1,000-point scale), even as the Big 5 average satisfaction declined 7 points to 604. This focus on client experience earned the bank the 2025 Forrester Customer-Obsessed Enterprise award, being the only retail bank in North America to receive it.

Here is a snapshot of key relationship and digital metrics:

Metric Category	Specific Metric/Value	Period/Context	Source
Wealth Management Performance	C$796 million in Net Income	Q4 2025
Wealth Management Growth	17% Revenue Growth from affluent inflows	Q4 2025
High-Touch Client Satisfaction	74.7 Imperial Service Net Promoter Score	Q2 2025
Digital Adoption	10 million digital registrations surpassed	Late 2025
Digital Penetration	81% Digital Registration Rate	Late 2025
AI Efficiency Gain	200,000 hours saved since AI platform launch	Late 2025
Overall Retail Satisfaction Rank	Ranked Second among Big 5 Banks	2025 J.D. Power Study
Overall Retail Satisfaction Score	607 (out of 1,000)	2025 J.D. Power Study

The bank's strategy relies on several interconnected relationship drivers:

• Deliver high touch, best-in-class advice for Mass Affluent & HNW clients.
• Build a digital-first platform for seamless consumer interactions.
• Leverage the connected franchise to deepen relationships and grow fee revenue.
• Achieve top-tier results in relationship-intensive programs like Commercial Banking and Wealth Management.

The focus on connectivity is key to broadening client relationships and expanding cross-business referrals between commercial banking, wealth management, and capital markets teams.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Channels

You're looking at how Canadian Imperial Bank of Commerce (CM) gets its products and services in front of its 14 million personal, business, public sector, and institutional clients across Canada, the U.S., and globally. The channel strategy is clearly a mix of traditional footprint and aggressive digital adoption, which makes sense given the shift in client preference.

The physical presence is still significant, though clearly being optimized. You see this in the numbers for their brick-and-mortar operations:

• Physical Banking Centres (Branches) in Canada: 991
• ATM Network: Access to CIBC's network, which includes over 3,000+ ATMs available to Simplii Financial clients alone.

The digital channels are where the scale is evident, especially when you look at the direct-to-consumer offering. The bank is pushing hard on digital engagement across its main platform and its digital-only brand.

• Mobile and online banking platforms: Reported active users exceeding 6.2 million.
• Direct-to-consumer digital bank: Simplii Financial serves more than 2 million clients across Canada.

For the more complex, higher-value segments, Canadian Imperial Bank of Commerce relies on specialized human interaction. The focus here is on deep relationships, particularly in the U.S. expansion areas. Here's a snapshot of the performance driving the channel strategy in those specialized units for fiscal 2025:

Channel/Segment Focus	Key Metric (FY 2025 Performance)	Value/Amount
Capital Markets U.S. Franchise	Revenue Growth (YoY)	39%
Capital Markets U.S. Franchise	Net Income Growth (YoY)	50%
U.S. Commercial Banking and Wealth Management	Reported Net Income Growth (YoY)	92%
U.S. Commercial and Wealth Franchise	Cross-Business Referrals Growth (YoY)	23%

Finally, the support structure for these channels involves dedicated teams. The contact centers and advisory teams are the human interface supporting the digital and physical touchpoints. While specific contact center volume isn't public, the structure supports the entire client base, including the digital-first Simplii clients whose operations and call centers are proudly Canadian.

• Dedicated Sales Force: Supports Capital Markets and Commercial Banking segments.
• Contact Centers and Advisory Teams: Provide support and advice across the enterprise.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Customer Segments

You're looking at the core groups Canadian Imperial Bank of Commerce (CM) serves, which is the foundation of their entire operation. Honestly, the bank structures its customer base across its main operating segments, which gives you a clear picture of where their focus lies.

Canadian Imperial Bank of Commerce (CM) serves approximately 15 million personal banking, business, public sector, and institutional clients across Canada, the U.S., and internationally as of late 2025.

Here is a breakdown of the key customer groups, often aligned with the bank's reported business segments, using the latest available Q4 2025 profit figures to illustrate the scale of activity within those client bases:

Customer Segment Group	Associated Business Line	Q4 2025 Segment Profit (CAD)	Key Data Point
Canadian Personal and Business Banking clients	Canadian Personal and Business Banking	$796 million	Revenue grew to $3.19 billion in Q4 2025.
Mass Affluent and High-Net-Worth (HNW) individuals and families	Wealth Management (part of Canadian Commercial Banking and Wealth Management, and US Commercial Banking and Wealth Management)	Included in segment profits	Strategy includes growing the Mass Affluent and Private Wealth franchise.
Middle-market and mid-corporate companies in Canada and the U.S.	Commercial Banking (part of Canadian Commercial Banking and Wealth Management, and US Commercial Banking and Wealth Management)	Canadian Commercial Banking and Wealth Management profit: $603 million; US Commercial Banking and Wealth Management profit: $275 million	Canadian Commercial Banking saw strong year-over-year income growth driven by higher volumes.
Institutional investors and corporate clients globally (Capital Markets)	Capital Markets	$548 million	Net income for the segment was up 58% year-over-year in Q4 2025.
Retail clients of the Costco co-brand credit card	Personal Banking (Co-brand partnership)	Not separately reported	Cardholders earn 3% cash back on restaurants and Costco gas (up to $5,000 net annual purchases in this category).

You can see the breadth of the client base by looking at the segment performance. For instance, the Canadian Personal and Business Banking profit was $796 million in the fourth quarter of 2025. The Capital Markets division, serving institutional and corporate clients, reported net income of $548 million for the same period.

The focus on wealth management clients, which includes Mass Affluent and HNW individuals, is evident in the drivers for the Commercial Banking and Wealth Management segments. Higher revenue in wealth management was primarily due to higher fee-based revenue from higher Average Assets Under Administration (AUA) and Average Assets Under Management (AUM) balances due to market appreciation.

For the retail clients using the co-brand credit card, the value proposition is tied to specific reward tiers:

• 3% cash back on restaurants and Costco gas.
• 2% cash back at other gas stations, EV charging stations, and at Costco.ca.
• 1% cash back on all other purchases, including in-store at Costco Warehouses.

The middle-market and mid-corporate companies are served through the Commercial Banking arms, which saw strong results. Canadian Commercial Banking and Wealth Management posted a profit of $603 million in Q4 2025. The U.S. operations, which also serve commercial clients, saw US Commercial Banking and Wealth Management profit reach $275 million in Q4 2025.

The Capital Markets segment targets institutional investors and corporate clients globally, and its Q4 2025 net income was $548 million, showing significant growth. This division's revenue growth was driven by higher financing revenue and higher fixed income trading revenue in Global Markets, alongside higher underwriting and advisory activity in Corporate and Investment Banking.

Finance: draft 13-week cash view by Friday.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Cost Structure

The Cost Structure for Canadian Imperial Bank of Commerce centers on managing a large operational base while investing heavily in future capabilities. This structure is heavily weighted towards personnel and technology infrastructure, alongside provisions for potential credit losses.

High non-interest expenses of CAD 15,852 million (FY 2025) represent a significant portion of the bank's operating costs for the fiscal year ended October 31, 2025. This compares to CAD 14,439 million in the prior fiscal year 2024.

The cost base is driven by several key areas, which can be partially broken down using Q4 2025 data to illustrate the magnitude of these specific cost drivers:

Cost Component Category	Reported Amount (Q4 2025)	Source Context
Employee Compensation and Benefits	$2.36 billion	Led non-interest expenses in Q4 2025
Computer, Software and Office Equipment	$827 million	A major component of Q4 2025 non-interest expenses

Significant investment in technology, AI, and digital transformation is a recurring theme in cost discussions. For instance, in Q2 2025, non-interest expenses were up primarily due to higher spending on technology and other strategic initiatives. Furthermore, the bank deployed its in-house Generative AI platform, CIBC AI, enterprise-wide in Q3 2025 to drive productivity.

Employee-related compensation and performance-based pay form a substantial part of the operating costs. Adjusted non-interest expenses across multiple quarters in 2025 were noted as being higher mainly due to higher performance-based and employee-related compensation. For the full year 2025, the total non-interest expenses were CAD 15,852 million.

The risk component of the cost structure is captured by the Provision for Credit Losses (PCL) of CAD 2,342 million (FY 2025). This figure was up from CAD 2,001 million in fiscal year 2024. The Q4 2025 PCL was $605 million, up 44% from the same quarter last year, driven by an unfavorable change in the Canadian economic outlook.

Costs associated with maintaining the extensive branch network are embedded within the overall non-interest expenses, alongside technology and personnel costs. The overall reported efficiency ratio for fiscal year 2025 was 54.4%, an improvement from 56.4% in 2024, suggesting efficiency gains were realized despite rising absolute costs.

Key cost drivers influencing the overall structure include:

• Higher spending on technology and other strategic initiatives.
• Higher performance-based and employee-related compensation.
• Costs related to the Canadian Personal and Business Banking segment, where non-interest expenses for Q4 2025 were $1,612 million.
• Legal provisions and software write-downs noted as contributing to expense increases in Q4 2025.

Canadian Imperial Bank of Commerce (CM) - Canvas Business Model: Revenue Streams

You're looking at the core ways Canadian Imperial Bank of Commerce brings in money, which is essential for understanding its financial engine. Honestly, for a bank this size, it all boils down to the spread between what it pays for money and what it earns lending it out, plus all the service fees it collects.

The primary engine remains the net interest spread. For the full fiscal year 2025, Canadian Imperial Bank of Commerce booked a Net Interest Income of CAD 15,769 million from its extensive lending activities across personal, business, and commercial segments. This number reflects the core banking function: the difference between interest earned on assets like loans and interest paid on liabilities like deposits.

Next up is the fee and commission side of the house, which is becoming increasingly important for diversified revenue. For fiscal year 2025, Canadian Imperial Bank of Commerce reported Non-interest Income of CAD 13,364 million, primarily sourced from fees and commissions across its various business units. This income stream is critical for stability when net interest margins fluctuate.

The wealth management segment is a major contributor to that non-interest income, directly tied to the assets it manages for clients. As of October 31, 2025, the scale of these assets was significant:

Metric	Amount (CAD) as of FYE Oct 31, 2025
Assets Under Administration (AUA)	$3,998,199 million
Assets Under Management (AUM)	$430,982 million

Fee-based revenue from these Assets Under Management (AUM) and Administration (AUA) grew, helped by market appreciation and increased client activity, particularly in the Wealth Management division. The AUA figure includes the full contract amount from the 50/50 joint venture with The Bank of New York Mellon, which stood at $3,117.4 billion at year-end.

Capital Markets activities provide another vital, though often more volatile, revenue source. This includes revenue generated from market-making and advisory services. For instance, in the fourth quarter of 2025, market-related fees saw an 18% increase, which was helped by constructive markets showing particularly strong growth in trading, underwriting and advisory services. The U.S. Capital Markets franchise specifically saw revenue growth of 39% year-over-year for fiscal 2025, indicating successful expansion in that area.

Finally, for shareholders, the return on capital is demonstrated through distributions. Canadian Imperial Bank of Commerce approved a Quarterly common share dividend of CAD 1.07 per share for the quarter ending January 31, 2026, which was an increase from the previous CAD 0.97 per share.

The key drivers feeding these revenue streams can be summarized by the sources of fee and commission income:

• Fee-based revenue from higher average AUA and AUM balances.
• Higher commission revenue from increased client activity.
• Strong debt underwriting and advisory revenue from Corporate and Investment Banking.
• Robust trading revenue from Global Markets.

Finance: draft 13-week cash view by Friday.