Consolidated Edison, Inc. (ED): Canvas del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama dinámico de los servicios públicos de energía, Consolidated Edison, Inc. (ed) surge como una potencia de innovación y confiabilidad, transformando cómo los residentes y empresas del área metropolitana de Nueva York experimentan servicios de energía esenciales. Este lienzo de modelo de negocio integral revela un plan estratégico que va más allá de la mera distribución de energía, mostrando un enfoque multifacético para soluciones de energía sostenibles, integración tecnológica y operaciones centradas en el cliente que distinguen en el sector de servicios públicos competitivos.

Consolidated Edison, Inc. (ed) - Modelo de negocio: asociaciones clave

Comisión de Servicio Público del Estado de Nueva York para el cumplimiento regulatorio

Consolidated Edison mantiene una asociación crítica con la Comisión de Servicio Público del Estado de Nueva York, regulada bajo el caso 15-E-0302. La supervisión regulatoria implica:

• Aprobaciones de casos de tarifas
• Cumplimiento de la inversión de infraestructura
• Estándares de desempeño ambiental

Métrico de asociación	Valor
Gasto anual de cumplimiento regulatorio	$ 42.3 millones
Frecuencia de informes de cumplimiento	Trimestral

Agencias gubernamentales locales para el desarrollo de infraestructura

Conedison colabora con múltiples entidades municipales en la ciudad de Nueva York y el condado de Westchester.

• Departamento de Transporte de la ciudad de Nueva York
• Junta de Planificación de Infraestructura del Condado de Westchester
• Autoridad de Transporte Metropolitana

Asociación de infraestructura	Inversión anual
Proyectos de modernización de la red urbana	$ 287.6 millones
Coordinación de servicios públicos subterráneos	$ 63.2 millones

Proveedores de energía renovable para la integración de energía verde

Conedison se asocia con múltiples productores de energía renovable para mejorar la cartera de energía verde.

• Recursos energéticos nextera
• Brookfield Renewable Partners
• Grupo de energía de patrones

Asociación renovable	Capacidad
Adquisición de energía solar	412 MW
Integración de energía eólica	276 MW

Proveedores de tecnología para soluciones de modernización de la red

Las asociaciones de tecnología estratégica se centran en la gestión avanzada de la red y la infraestructura inteligente.

• Schneider Electric
• Siemens AG
• ABB LTD

Asociación tecnológica	Inversión tecnológica anual
Tecnologías de cuadrícula inteligente	$ 94.7 millones
Infraestructura de ciberseguridad	$ 37.5 millones

Contratistas de construcción y mantenimiento

Conedison mantiene asociaciones extensas con contratistas de infraestructura especializados.

• Aecom
• Jacobs Engineering Group
• Turner Construction Company

Categoría de contratista	Valor anual del contrato
Mantenimiento de la infraestructura	$ 213.4 millones
Servicios de respuesta a emergencias	$ 47.9 millones

Consolidated Edison, Inc. (ed) - Modelo de negocio: actividades clave

Generación y distribución de energía eléctrica

Consolidated Edison opera 6 estaciones generadoras con una capacidad de generación total de 1.356 megavatios. En 2022, la compañía entregó 25,687 horas de electricidad Gigawatt a 3.5 millones de clientes en la ciudad de Nueva York y el condado de Westchester.

Tipo de generación	Capacidad (MW)	Porcentaje
Gas natural	1,056	77.9%
Energía renovable	200	14.7%
Otras fuentes	100	7.4%

Transmisión y suministro de gas natural

Conedison distribuye gas natural a aproximadamente 1.1 millones de clientes en la ciudad de Nueva York y el condado de Westchester. El volumen anual de distribución de gas natural alcanzó 79.4 millones de Dekatherms en 2022.

Gestión del programa de eficiencia energética

• Invirtió $ 189 millones en programas de eficiencia energética en 2022
• Ayudó a los clientes a reducir el consumo de energía en 492,000 MWh
• Implementó 35,000 proyectos de eficiencia energética

Mantenimiento de la infraestructura de la cuadrícula

Conedison invirtió $ 1.7 mil millones en actualizaciones y mantenimiento de infraestructura en 2022. La compañía mantiene 94,000 millas de líneas de distribución eléctrica y de gas.

Componente de infraestructura	Total de millas
Líneas de distribución eléctrica	67,000
Líneas de distribución de gas	27,000

Servicio al cliente y operaciones de facturación

Conedison opera 12 centros de servicio al cliente con 3.200 representantes de servicio al cliente. La Compañía procesó 24.5 millones de transacciones de facturación de clientes en 2022.

• Tiempo promedio de respuesta al servicio al cliente: 2.3 minutos
• Tasa de adopción de facturación digital: 68%
• Puntuación de satisfacción del cliente: 4.2/5

Consolidated Edison, Inc. (ed) - Modelo de negocio: recursos clave

Red de infraestructura eléctrica y de gas extensa

Consolidated Edison opera una extensa red de infraestructura que abarca:

• Total de transmisión eléctrica: 1,365 millas de circuito
• Líneas de distribución eléctrica subterránea: 94,000 millas de circuito
• Mains de distribución de gas natural: 4,180 millas

Activo de infraestructura	Cantidad	Área de cobertura
Subestaciones de distribución eléctrica	49	Ciudad de Nueva York y Condado de Westchester
Estaciones reguladoras de gas	67	Región Metropolitana de Nueva York

Instalaciones de generación de energía

La cartera de generación de Con Edison incluye:

• Capacidad de generación total: 822 MW
• Número de plantas de energía: 6
• Tipos de combustible: gas natural, vapor

Fuerza laboral hábil

Categoría de empleado	Número de empleados
Fuerza de trabajo total	14,429
Personal técnico e de ingeniería	4,287

Tecnologías avanzadas de medición y monitoreo

Implementación de medidores inteligentes: 3.6 millones de medidores avanzados instalados

Capital financiero para inversiones de infraestructura

Métrica financiera	Cantidad
Activos totales	$ 61.1 mil millones
Gastos de capital anuales	$ 2.1 mil millones
Inversión de infraestructura (2023)	$ 1.7 mil millones

Consolidated Edison, Inc. (ed) - Modelo de negocio: propuestas de valor

Suministro de energía confiable y consistente

Consolidated Edison atiende a 3,4 millones de clientes eléctricos y 1.1 millones de clientes de gas en la ciudad de Nueva York y el condado de Westchester. La compañía mantiene un sistema de transmisión eléctrica total de 1,400 millas de circuito y un sistema de gas natural de aproximadamente 4,200 millas.

Métrico de servicio	Cantidad
Clientes eléctricos	3.4 millones
Clientes de gas	1.1 millones
Sistema de transmisión eléctrica	1.400 millas de circuito
Sistema de gas natural	4,200 millas

Soluciones de energía sostenibles y ambientalmente responsables

Con Edison ha invertido $ 1.2 mil millones en iniciativas de energía limpia e infraestructura renovable. La compañía tiene como objetivo reducir las emisiones de carbono en un 80% para 2050.

• Inversiones de energía renovable: $ 1.2 mil millones
• Objetivo de reducción de emisiones de carbono: 80% para 2050

Servicios de servicios públicos integrales en el área metropolitana de Nueva York

La compañía opera en un territorio de servicio que cubre 662 millas cuadradas, brindando servicios integrados de servicios públicos a la ciudad de Nueva York y el condado de Westchester.

Programas de eficiencia energética y atención al cliente

Con Edison ofrece $ 250 millones en programas anuales de eficiencia energética y reducción de la demanda. La compañía proporciona más de 30 programas diferentes de asistencia y reembolso del cliente.

Categoría de programa	Inversión anual
Programas de eficiencia energética	$ 250 millones
Programas de asistencia al cliente	Más de 30 programas diferentes

Precios competitivos y facturación transparente

A partir de 2023, la tarifa eléctrica residencial promedio de Con Edison es de 21.92 centavos por kilovatio-hora, que es más alta que el promedio nacional de 14.96 centavos por kilovatio-hora.

Métrico de fijación de precios	Tasa
Tarifa eléctrica residencial promedio	21.92 centavos/kWh
Tasa eléctrica promedio nacional	14.96 centavos/kWh

Consolidated Edison, Inc. (ed) - Modelo de negocios: relaciones con los clientes

Portales de servicio al cliente en línea

Consolidated Edison proporciona un portal integral de servicio al cliente en línea con las siguientes características:

Característica de portal	Disponibilidad
Opciones de pago de facturas	Acceso en línea 24/7
Gestión de cuentas	Servicio en tiempo real
Seguimiento de uso de energía	Informes mensuales detallados

Centros directos de atención al cliente

Detalles de la infraestructura de atención al cliente:

• 3 Centros de atención al cliente principales en el área metropolitana de Nueva York
• Tiempo de respuesta promedio del centro de llamadas: 3.2 minutos
• Interacciones anuales de servicio al cliente: 2.1 millones

Seguimiento de uso de energía personalizado

Función de seguimiento	Métrico
Usuarios de aplicaciones móviles	425,000
Monitoreo del consumo de energía en tiempo real	95% de cobertura del cliente
Recomendaciones anuales de eficiencia energética	Más de 180,000 informes personalizados

Programas de participación comunitaria

Métricas de relaciones comunitarias:

• Inversión comunitaria anual: $ 4.2 millones
• Programas de sostenibilidad local: 12 iniciativas activas
• Talleres de educación del cliente: 85 eventos anuales

Canales de comunicación digital

Canal	Usuarios activos mensuales
Sitio web oficial	675,000
Aplicación móvil	425,000
Plataformas de redes sociales	210,000

Consolidated Edison, Inc. (ed) - Modelo de negocio: canales

Sitio web en línea y aplicaciones móviles

Consolidated Edison opera el sitio web de Conedison.com, que atiende a aproximadamente 3.5 millones de clientes eléctricos y 1.1 millones de clientes de gas en la ciudad de Nueva York y el condado de Westchester. La aplicación móvil admite más de 500,000 usuarios mensuales activos para la administración de facturas y las interacciones de servicio.

Canal digital	Usuarios activos mensuales	Características clave
Sitio web	750,000	Pago de facturas, informes de interrupción, seguimiento de uso de energía
Aplicación móvil	500,000	Gestión de cuentas en tiempo real, notificaciones push

Centros de servicio al cliente físico

Conedison mantiene 8 centros de servicio al cliente físico en la ciudad de Nueva York y el condado de Westchester, manejando aproximadamente 250,000 interacciones en persona al cliente anualmente.

Representantes de ventas directas

La compañía emplea a 350 representantes de ventas directas centrados en servicios de energía residencial y comercial, generando aproximadamente $ 45 millones en ingresos por ventas directas en 2023.

Vendedores de energía de terceros

Conedison colabora con 27 vendedores de energía de terceros, facilitando el suministro de energía para aproximadamente el 15% de su base total de clientes.

Tipo de vendedor de terceros	Número de socios	Cobertura del cliente
Vendedores residenciales	17	10% of residential customers
Commercial Marketers	10	5% de los clientes comerciales

Plataformas de pago de facturas

Conedison admite múltiples canales de pago de facturas:

• Portal web en línea
• Aplicación móvil
• Sistema de pago telefónico
• Centros de pago en persona
• Borrador del banco automatizado

Canal de pago	Porcentaje de clientes	Volumen de transacción anual
Portal web en línea	45%	8.2 millones de transacciones
Aplicación móvil	25%	4.5 millones de transacciones
Sistema telefónico	10%	1.8 millones de transacciones
Centros en persona	15%	2.7 millones de transacciones
Letra bancaria	5%	0.9 millones de transacciones

Consolidated Edison, Inc. (ed) - Modelo de negocio: segmentos de clientes

Consumidores de electricidad residencial

Consolidated Edison atiende a aproximadamente 3.5 millones de clientes eléctricos en la ciudad de Nueva York y el condado de Westchester. El segmento residencial representa 2.3 millones de cuentas de clientes.

Categoría de clientes	Número de cuentas	Ingresos anuales
Clientes residenciales	2,300,000	$ 4.2 mil millones

Usuarios de energía comercial e industrial

Los clientes comerciales e industriales comprenden aproximadamente 180,000 cuentas, que representan un consumo de energía significativo.

Segmento	Cuentas de clientes	Consumo anual promedio
Usuarios comerciales	150,000	45,000 MWh
Usuarios industriales	30,000	80,000 MWh

Instituciones municipales y gubernamentales

Con Edison serves multiple government and municipal entities across New York City.

• Cuentas de clientes municipales totales: 2.500
• Ingresos energéticos municipales anuales: $ 350 millones
• Los clientes institucionales clave incluyen agencias municipales, escuelas e infraestructura pública

Clientes de pequeñas empresas

El segmento de pequeñas empresas representa 45,000 cuentas de clientes con soluciones de energía especializadas.

Categoría de tamaño del negocio	Número de cuentas	Consumo mensual promedio
Pequeñas empresas	45,000	15,000 kWh

Adoptores de energía renovable

Con Edison apoya la integración de energía renovable con programas dedicados de clientes.

• Clientes de energía renovable: 75,000
• Acuerdos de interconexión solar: 12,500
• Inversión anual de energía renovable: $ 120 millones

Consolidated Edison, Inc. (ed) - Modelo de negocio: estructura de costos

Mantenimiento y actualizaciones de infraestructura

En 2022, Consolidated Edison invirtió $ 2.1 mil millones en gastos de capital para el mantenimiento y actualizaciones de la infraestructura. El desglose de inversión de infraestructura anual de la compañía incluye:

Categoría de infraestructura	Monto de la inversión
Infraestructura eléctrica	$ 1.2 mil millones
Infraestructura de gas	$ 650 millones
Transmisión y distribución	$ 250 millones

Gastos de generación de energía y transmisión

Los costos de generación de energía y transmisión para Edison consolidado en 2022 totalizaron aproximadamente $ 1.8 mil millones, con los siguientes gastos clave:

• Costos de combustible: $ 620 millones
• Acuerdos de compra de energía: $ 450 millones
• Mantenimiento de la red de transmisión: $ 330 millones
• Operaciones de la instalación de generación: $ 400 millones

Salarios y beneficios de los empleados

Los gastos totales relacionados con los empleados para 2022 fueron de $ 1.1 mil millones, estructurados de la siguiente manera:

Categoría de gastos	Cantidad
Salarios base	$ 680 millones
Beneficios de salud y jubilación	$ 290 millones
Capacitación y desarrollo	$ 45 millones
Otra compensación	$ 85 millones

Costos de cumplimiento regulatorio

Los gastos de cumplimiento regulatorio en 2022 ascendieron a $ 310 millones, incluidos:

• Cumplimiento ambiental: $ 125 millones
• Informes de seguridad y confiabilidad: $ 85 millones
• Tarifas legales y regulatorias: $ 100 millones

Tecnología e inversiones en infraestructura digital

Las inversiones tecnológicas para 2022 totalizaron $ 220 millones, asignadas de la siguiente manera:

Categoría de tecnología	Monto de la inversión
Tecnologías de cuadrícula digital	$ 90 millones
Sistemas de ciberseguridad	$ 65 millones
Sistemas de gestión de clientes	$ 45 millones
Infraestructura de análisis de datos	$ 20 millones

Consolidated Edison, Inc. (ed) - Modelo de negocios: flujos de ingresos

Ventas de electricidad

Consolidated Edison reportó ingresos operativos eléctricos totales de $ 4.79 mil millones en 2022. La compañía atiende a aproximadamente 3.5 millones de clientes eléctricos en la ciudad de Nueva York y el condado de Westchester.

Año	Ingresos operativos eléctricos	Número de clientes eléctricos
2022	$ 4.79 mil millones	3.5 millones

Tarifas de distribución de gas natural

Los ingresos operativos de gas natural para Con Edison totalizaron $ 1.16 mil millones en 2022. La compañía atiende a aproximadamente 1.1 millones de clientes de gas natural.

Año	Ingresos operativos de gas natural	Número de clientes de gas
2022	$ 1.16 mil millones	1.1 millones

Ingresos del programa de eficiencia energética

Con Edison invirtió $ 181 millones en programas de eficiencia energética en 2022. Las iniciativas de eficiencia energética de la compañía generaron flujos de ingresos adicionales a través de:

• Programas de respuesta a la demanda
• Incentivos de eficiencia energética
• Programas de reembolso para clientes

Cargos de servicio de servicios públicos

Las fuentes de ingresos adicionales incluyen:

• Cargos de transmisión: $ 412 millones en 2022
• Cargos de distribución: $ 689 millones en 2022
• Cargos de servicio varios: $ 73 millones en 2022

Créditos e incentivos de energía renovable

CON EDISON Generado $ 47 millones de créditos de energía renovable e incentivos ambientales en 2022. La cartera de energía renovable de la compañía incluye:

Fuente de energía renovable	Contribución de ingresos
Créditos solares	$ 23 millones
Créditos de energía eólica	$ 15 millones
Otros incentivos renovables	$ 9 millones

Consolidated Edison, Inc. (ED) - Canvas Business Model: Value Propositions

You're looking at the core promises Consolidated Edison, Inc. (ED) makes to its customers and the market, grounded in hard numbers from late 2025.

Nation-leading electric system reliability for a dense urban area

Consolidated Edison, Inc. consistently delivers service reliability that sets a high bar, especially given the complex, dense underground network in its primary service territory. This reliability is a key differentiator for customers in New York City and Westchester County.

Here are the key reliability statistics:

• CECONY's 2024 overall electric reliability was 99.997%.
• The System Average Interruption Frequency Index (SAIFI) for CECONY in 2024 was 0.11 interruptions per 1,000 customers served.
• This 2024 SAIFI performance was nearly nine times better than the New York State average (excluding CECONY) of 0.94.
• Based on 2023 performance, the typical Con Edison customer would experience an outage once every nine years.
• For the 2024 radial (overhead) system, the Customer Average Interruption Duration Index (CAIDI) was 1.88 hours, beating the target of 2.04 hours.
• The company won the PA Consulting 2024 National ReliabilityOne® Award for the most reliable electric service in the nation.

To maintain this level, Consolidated Edison, Inc. proposed approximately $903 million in reliability investments between 2025 and 2029, informed by its climate study.

Essential, non-discretionary electric, gas, and steam service

The value proposition here is the provision of non-discretionary energy services to a massive customer base, which underpins the regional economy. This is reflected in the scale of the operations and the associated financial scale.

Service Metric	Value / Amount	Context / Year
Total Revenue (TTM)	$16.59 Billion USD	As of late 2025
Total Revenue	$15.26 Billion USD	Fiscal Year 2024
Total Assets	$71 Billion USD	As of a late 2024/early 2025 report
Electric Customers (CECONY & O&R)	Approximately 4.0 million (3.7M + 0.3M)	2024/2025
Peak Electric Demand (CECONY)	12,610 MW (Forecasted)	2025
Steam Customers (Manhattan)	Around 1,520 customers	2024
Annual Steam Delivered	Approximately 15,494 MMlb	2024

The gas delivery system also serves a significant load, with CECONY's peak day firm gas demand forecasted to reach 1,650 MDt for the 2025/2026 winter, up from 1,263 MDt in January 2025.

Support for state clean energy goals and electrification

Consolidated Edison, Inc. is actively positioning itself as the enabler for New York State's aggressive climate mandates, requiring substantial capital deployment into grid modernization and clean energy integration.

The company has a roadmap to deliver 100-percent emissions-free energy by 2040, supporting the state goal of 70% renewable electricity by 2030.

Key investment and electrification figures include:

• Planned capital investments over the next decade: nearly $72 billion.
• Proposed investment in heat pump programs: about $2.82 billion.
• Increased electric vehicle (EV) implementation budget: nearly $450 million.
• Total planned investment for transmission to bring in clean, renewable energy (2020-2030): at least $1 billion.
• Spending on energy efficiency programs is set to triple to more than $1.5 billion by 2025.
• In 2024, customers installed nearly 14,000 heat pumps, supported by $160 million in incentives.
• Total solar capacity across 75,200 installations reached 679 megawatts by the end of 2024.

The company is building out infrastructure like the $810 million Brooklyn-based interconnection hub for offshore wind power.

Financial assistance via Energy Affordability Programs (EAP)

To ensure the energy transition is equitable, Consolidated Edison, Inc. runs programs to manage costs for lower-income customers. The Energy Affordability Program (EAP) is a major component of this commitment.

Here's the scale of the financial support:

• EAP provided $311 million in bill discounts in 2024, which was an 80 percent increase since 2022.
• For the 2024-2025 program year, projected spending was $213.7 million for electric discounts and $43.6 million for gas discounts.
• As of September 2025, 408,000 customers were enrolled in the EAP.
• The EAP discount can be up to $173 per month on energy bills for qualifying customers.
• The EAP aims to keep energy costs at or below 6 percent of average annual income for eligible customers.
• In 2024, $80 million in efficiency/electrification incentives aided low- and moderate-income households.

The company also offers reconnection fee waivers for EAP customers, with caps set at $1,662,592 for electric and $75,000 for gas services.

Transparent, regulated pricing structure

The pricing for Consolidated Edison, Inc.'s core services is set through a regulated process with the New York State Public Service Commission (PSC), providing a degree of predictability for both customers and investors. This regulation dictates how costs and incentives are managed on the balance sheet.

Financial details related to the regulated structure include:

• The estimated 2024-2025 electric discounts under EAP represented 1.74% of 2023 actual revenue from sales to end-use customers.
• The estimated 2024-2025 gas discounts represented 1.27% of 2023 actual revenue.
• The regulatory liability for deferred unbilled revenues (the difference between unbilled revenues and energy costs) was $436 million at December 31, 2024.
• Net income for common stockholders in 2024 was $1,820 million.

The structure allows for recovery or refund of certain costs through rates, as seen by the regulatory liability balance. Finance: draft 13-week cash view by Friday.

Consolidated Edison, Inc. (ED) - Canvas Business Model: Customer Relationships

Consolidated Edison, Inc. (ED) operates within a highly regulated, long-term, and non-competitive service provision structure across its primary subsidiaries, CECONY and O&R.

The relationship is defined by mandatory service provision within defined geographic territories, which ensures revenue predictability through regulatory mechanisms like revenue decoupling for electric and gas services.

The customer base served by the utility subsidiaries is substantial, covering millions of endpoints:

• The company serves more than 9 million people in New York City and Westchester County.
• CECONY delivers electricity to approximately 3.7 million customers.
• CECONY distributes gas to about 1.1 million customers.
• CECONY operates the largest steam distribution system in the U.S., serving around 1,520 customers in Manhattan.
• O&R serves approximately 0.3 million electric customers and over 0.1 million gas customers.

Service Type	Subsidiary	Customer Count (Approximate)	Service Territory Note
Electric Delivery	CECONY	3,700,000	New York City and Westchester County
Gas Delivery	CECONY	1,100,000	Manhattan, the Bronx, parts of Queens, Westchester County
Steam Delivery	CECONY	1,520	Parts of Manhattan
Electric & Gas Delivery	O&R	300,000 Electric / Over 100,000 Gas	Southeastern New York and Northern New Jersey

Consolidated Edison, Inc. (ED) offers self-service options via digital channels, which is a key focus area for efficiency and customer experience improvement.

The company continues investments in its digital channels, including websites, virtual assistant, and mobile applications, to help customers receive service promptly and effectively. These efforts are designed to avoid the need for millions of calls annually to its call center and the associated cost.

The utility maintains dedicated outreach for low-income customers through its Energy Affordability Programs (EAP).

• Approximately 466,000 CECONY and O&R customers, representing 14% of the customer base, receive public assistance.
• Customers enrolled in EAP receive bill discounts intended to reduce their energy burden to 6% of wallet.
• Over the course of 2024, the CECONY EAP provided $311 million in discounts, marking a 17% increase over 2023.
• In 2024, Con Edison provided more than $300 million in bill discounts to those enrolled in the EAP.

The relationship includes proactive communication during outages and storm events, a critical function given the complexity of the electric power system.

The company is seeking regulatory funding to expand its outreach for enrolling eligible customers in the EAP, recognizing the economic challenges faced by many customers.

Finance: draft 13-week cash view by Friday.

Consolidated Edison, Inc. (ED) - Canvas Business Model: Channels

The physical infrastructure serves as the primary, non-negotiable channel for delivering energy services across the Consolidated Edison, Inc. (ED) service territory.

Service Type	Network Component Metric	Value
Steam Distribution	Piping Miles	105 miles
Gas Distribution	Miles of Pipes	Nearly 7,200 miles
Electric/Gas/Steam Delivery	CECONY Electric Customers (as of early 2025)	Approximately 3.7 million
Electric/Gas/Steam Delivery	CECONY Gas Customers (as of early 2025)	Approximately 1.1 million
Electric/Gas/Steam Delivery	CECONY Steam Customers (as of early 2025)	Approximately 1,510
Electric/Gas/Steam Delivery	O&R Electric Customers (as of early 2025)	Approximately 0.3 million
Electric/Gas/Steam Delivery	O&R Gas Customers (as of early 2025)	Over 0.1 million

The digital interface through ConEdison.com and associated mobile applications handles a significant volume of customer interactions for account management.

• ConEdison.com and mobile apps facilitate billing and service requests.
• The virtual call center system has the capability to support up to 3,000 agent positions.
• Historically, nearly eight million calls were directed to agents and voice response units each year.

Customer call centers remain a critical channel for immediate service problems and complex inquiries, operating 24 hours, 7 days a week for emergencies.

Service Channel	Metric/Detail	Value/Data Point
General Customer Service Line (800-752-6633)	Customer feedback usage over 18 months	82,054 customers
Call Center Operations	Agent positions capacity	Up to 3,000
Flatbush Avenue Call Center (Brooklyn)	Approximate Agent Count	400 agents
Rye, NY Call Center	Approximate Agent Count	115 agents

Direct mail and digital communications are used to disseminate important regulatory updates and service information.

• Digital outreach, specifically arrearage emails launched in 2024, achieved open rates exceeding 50%.
• The same email program recorded click-through rates over 36%.
• This digital channel resulted in more than 350,000 payments collected.

Consolidated Edison, Inc. (ED) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Consolidated Edison, Inc. (ED), which primarily serves through its Consolidated Edison Company of New York, Inc. (CECONY) subsidiary, the utility powerhouse in the New York City area.

The customer segments are quite distinct based on the energy service provided, reflecting the dense, varied infrastructure in the service territory. For instance, the steam service is highly concentrated in Manhattan, serving specialized, large real estate users.

Here's a quick look at the scale of the primary utility customer counts served by CECONY as of late 2024/early 2025:

Customer Type	Service	Approximate Customer Count	Geographic Focus
Residential Electric Customers	Electricity Delivery	3.7 million	New York City and Westchester County
Gas Customers	Gas Distribution	1.1 million	Manhattan, the Bronx, Queens, and Westchester County
Steam Customers	Steam Delivery	Approximately 1,520 to 1,555	Parts of Manhattan

The Commercial and industrial businesses segment is a critical component of the gas and electric load, though a distinct customer count separate from the total gas customers isn't always broken out in the same way as residential figures. We do see load data that helps define this group; for example, on a peak day, the commercial/industrial load for gas throughput was 414 Mdt (Thousand Dekatherms) for CECONY, compared to 843 Mdt for residential customers.

Consolidated Edison, Inc. (ED) also focuses significant resources on its low-income and vulnerable customers, recognizing the high energy burden in its service area. This focus is a material part of its regulated operations and social responsibility efforts.

• Approximately 466,000 CECONY and O&R customers, representing 14% of the total customer base, receive public assistance.
• The Energy Affordability Program delivered $311 million in discounts during 2024, an 80 percent increase since 2022.
• The EnergyShare program granted over $500,000 to more than 2,700 families in 2024.
• Incentives for energy efficiency and building electrification upgrades totaled $321 million in 2024, with $80 million specifically aiding low- and moderate-income households.

For the steam segment, these customers occupy roughly 500 million square feet of Manhattan real estate, and many are historic landmark high-rise buildings. The utility is actively studying the complexities for these customers transitioning away from steam to meet New York City's decarbonization goals.

Finance: draft 13-week cash view by Friday.

Consolidated Edison, Inc. (ED) - Canvas Business Model: Cost Structure

You're looking at the core expenses that keep Consolidated Edison, Inc. running its massive infrastructure in New York City and Westchester County. These costs are largely fixed or regulated, which gives you a certain predictability, but they are substantial.

High capital expenditures for infrastructure represent a massive, ongoing cash drain, necessary to maintain and modernize the grid for reliability and clean energy goals. Consolidated Edison, Inc. reaffirmed a $38 billion capital investment plan forecasted from 2025 through 2029. For the full year 2025, the company anticipated capital expenditures of $5.12 billion. The stated Q1 2025 utility CapEx was $1,155 million. [cite: prompt]

The utility's cost structure is heavily influenced by commodity prices, though Consolidated Edison, Inc. generally shields its income statement from fluctuations here. For full-service customers, the company buys electricity and natural gas on the wholesale market and passes those costs directly onto consumers through supply charges without taking a profit or a loss on the commodities themselves. The O&R joint proposal continues the current rate recovery method for purchased gas costs.

Significant operating and maintenance expenses (O&M) are a major component of delivery charges. Consolidated Edison Inc operating expenses for the twelve months ending September 30, 2025, totaled $13.662B. For the first quarter of 2025, there was a reported lower electric, gas, and steam operations and maintenance expense. However, the second quarter of 2025 saw higher O&M expense driven by healthcare costs and injuries and damages.

Taxes are a direct cost passed to ratepayers. Consolidated Edison estimates it will collect more than $3.2 billion in property taxes from its customers in 2026. This cost is embedded in delivery charges, which are ultimately borne by the service users.

Servicing the necessary balance sheet leverage results in considerable interest expense on substantial debt. Consolidated Edison reported $274M in Interest Expense on Debt for its fiscal quarter ending in June of 2025. As of September 30, 2025, the carrying value of debt for the primary subsidiary, CECONY, stood at $25,353 million. This debt level requires consistent servicing costs.

Here's a look at some key financial metrics impacting the cost base:

• Twelve Months Operating Expenses (ending Sept 30, 2025): $13.662B.
• Estimated Property Taxes Collected (2026): Over $3.2 billion.
• Interest Expense on Debt (Q2 2025): $274M.
• Forecasted Total CapEx (2025-2029): $38 billion.
• CECONY Debt (as of Sept 30, 2025): $25,353 million.

You can see the scale of the required investment versus the recurring operational costs in this comparison:

Cost Category	Reported/Estimated Amount	Period/Context
Property Taxes Collected (Estimate)	$3.2 billion	2026
Operating Expenses (TTM)	$13.662B	Twelve Months ending September 30, 2025
Interest Expense on Debt	$274 million	Fiscal Quarter ending June 2025
Total Capital Investment Plan	$38 billion	Forecasted 2025-2029

The utility's rate case filings explicitly request recovery for these costs. For instance, the 2026 rate year filing sought approximately $1.6 billion more in electric revenue and about $440 million more in gas revenue to fund investments, which includes recovery for property taxes and debt costs.

Consolidated Edison, Inc. (ED) - Canvas Business Model: Revenue Streams

You're looking at the core of how Consolidated Edison, Inc. makes its money, which is heavily anchored in its regulated utility structure in New York. This isn't a business chasing fads; it's about delivering essential services under regulatory oversight, which brings a specific kind of financial stability.

The primary engine for Consolidated Edison, Inc.'s revenue comes from regulated utility delivery charges for electricity, gas, and steam across its service territories. This forms the base of the revenue stack, as the company acts as the essential infrastructure provider.

A key feature supporting the revenue profile is the revenue predictability due to rate-decoupling mechanisms. Under the revenue decoupling mechanisms in the Utilities' New York electric and gas rate plans, revenues are generally insulated from day-to-day fluctuations in delivery volumes, as they are tied to the levels assumed when rates were approved. Also, the Utilities' gas and CECONY's steam sales are subject to a weather normalization clause, which means delivery revenues reflect normal weather conditions during the heating season. This regulatory structure helps smooth out earnings volatility.

Here's a quick look at the top-line financial performance as of late 2025:

Financial Metric	Value (as of late 2025)	Context
Total Revenue (TTM ending 9/30/2025)	$16.587 billion	Twelve months ending September 30, 2025
Forecasted Full Year 2025 Adjusted EPS	$5.60 to $5.70 per share	Company guidance for the 2025 fiscal year
Revenue Growth (YoY TTM ending 9/30/2025)	10.32%	Increase over the prior twelve-month period
Annual Revenue (2024)	$15.256 billion	Full year 2024 revenue

Beyond the core delivery charges, other components factor into the overall recognized income. You'll see references to Allowance for Funds Used During Construction (AFUDC) income when looking at the detailed earnings adjustments, particularly for the Con Edison Transmission segment. This income reflects the interest costs capitalized during the construction phase of major infrastructure projects, which is then recognized as income over time.

The revenue recognition also involves specific regulatory adjustments:

• Revenue decoupling for CECONY and O&R New York electric and gas rates.
• Weather normalization clause for CECONY gas and steam, and O&R New York gas.
• Formulaic approach to return on equity using a 2/3 Discounted Cash Flow Model and 1/3 Capital Asset Pricing Model.
• Recovery of fuel, gas purchased for resale, and purchased power costs on a current basis for full-service customers.

These mechanisms are designed to ensure the recovery of operating costs and a set return on invested capital, which is what makes the revenue stream so dependable, even if delivery volumes shift due to weather or economic activity. Finance: draft 13-week cash view by Friday.