Consolidated Edison, Inc. (ED): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage dynamique des services publics d'énergie, Consolidated Edison, Inc. (ED) apparaît comme une centrale d'innovation et de fiabilité, transformant comment les résidents et les entreprises de la région métropolitaine de New York connaissent des services d'énergie essentiels. Cette toile complète du modèle commercial révèle un plan stratégique qui va au-delà de la simple distribution d'énergie, présentant une approche à multiples facettes des solutions énergétiques durables, de l'intégration technologique et des opérations centrées sur le client qui ont distingué dans le secteur des services publics concurrentiels.

Consolidated Edison, Inc. (ED) - Modèle commercial: partenariats clés

Commission de la fonction publique de l'État de New York pour la conformité réglementaire

Consolidated Edison maintient un partenariat essentiel avec la Commission de la fonction publique de l'État de New York, réglementé dans le cas 15-E-0302. La surveillance réglementaire implique:

• Tariser les approbations du cas
• Compliance des investissements en infrastructure
• Normes de performance environnementale

Métrique de partenariat	Valeur
Dépenses annuelles de conformité réglementaire	42,3 millions de dollars
Fréquence de rapports de conformité	Trimestriel

Agences gouvernementales locales pour le développement des infrastructures

Condison collabore avec plusieurs entités municipales de New York et du comté de Westchester.

• Département des transports de la ville de New York
• Conseil de planification des infrastructures du comté de Westchester
• Metropolitan Transportation Authority

Partenariat d'infrastructure	Investissement annuel
Projets de modernisation de la grille urbaine	287,6 millions de dollars
Coordination des services publics souterrains	63,2 millions de dollars

Fournisseurs d'énergie renouvelable pour l'intégration d'énergie verte

Conedison s'associe à plusieurs producteurs d'énergies renouvelables pour améliorer le portefeuille d'énergie verte.

• Nextera Energy Resources
• Brookfield Renewable Partners
• Groupe d'énergie de motif

Partenariat renouvelable	Capacité
Achat d'énergie solaire	412 MW
Intégration d'énergie éolienne	276 MW

Vendeurs technologiques pour les solutions de modernisation de la grille

Les partenariats technologiques stratégiques se concentrent sur la gestion avancée du réseau et les infrastructures intelligentes.

• Schneider Electric
• Siemens AG
• ABB LTD

Partenariat technologique	Investissement technologique annuel
Technologies de grille intelligente	94,7 millions de dollars
Infrastructure de cybersécurité	37,5 millions de dollars

Entrepreneurs de construction et d'entretien

Conedison entretient de vastes partenariats avec des entrepreneurs d'infrastructures spécialisés.

• Aecom
• Jacobs Engineering Group
• Turner Construction Company

Catégorie d'entrepreneur	Valeur du contrat annuel
Maintenance des infrastructures	213,4 millions de dollars
Services d'intervention d'urgence	47,9 millions de dollars

Consolidated Edison, Inc. (ED) - Modèle d'entreprise: Activités clés

Génération et distribution d'énergie électrique

Consolidated Edison exploite 6 stations de production d'une capacité de génération totale de 1 356 mégawatts. En 2022, la société a livré 25 687 gigawattheures d'électricité à 3,5 millions de clients à travers New York et le comté de Westchester.

Type de génération	Capacité (MW)	Pourcentage
Gaz naturel	1,056	77.9%
Énergie renouvelable	200	14.7%
Autres sources	100	7.4%

Transmission et alimentation du gaz naturel

Conedison distribue du gaz naturel à environ 1,1 million de clients à New York et au comté de Westchester. Le volume annuel de la distribution du gaz naturel a atteint 79,4 millions de dekatherms en 2022.

Gestion du programme d'efficacité énergétique

• A investi 189 millions de dollars dans des programmes d'efficacité énergétique en 2022
• Aidé les clients à réduire la consommation d'énergie de 492 000 MWh
• Mis en œuvre 35 000 projets d'efficacité énergétique

Maintenance des infrastructures de grille

Conedison a investi 1,7 milliard de dollars dans les améliorations et la maintenance des infrastructures en 2022. La société maintient 94 000 miles de lignes de distribution électrique et de gaz.

Composant d'infrastructure	Kilomètres totaux
Lignes de distribution électriques	67,000
Lignes de distribution de gaz	27,000

Service client et opérations de facturation

Conedison exploite 12 centres de service à la clientèle avec 3 200 représentants du service à la clientèle. La société a traité 24,5 millions de transactions de facturation des clients en 2022.

• Temps de réponse moyen du service client: 2,3 minutes
• Taux d'adoption de facturation numérique: 68%
• Score de satisfaction du client: 4.2 / 5

Consolidated Edison, Inc. (ED) - Modèle commercial: Ressources clés

Vaste réseau d'infrastructures électriques et gazières

Consolidated Edison exploite un vaste réseau d'infrastructures couvrant:

• Lignes de transmission électrique totale: 1 365 miles de circuit
• Lignes de distribution électrique souterraine: 94 000 miles de circuit
• Distribution du gaz naturel secteur: 4 180 miles

Actif d'infrastructure	Quantité	Zone de couverture
Sous-stations de distribution électrique	49	New York et comté de Westchester
Stations de régulateur de gaz	67	Région métropolitaine de New York

Installations de production d'électricité

Le portefeuille de génération de Con Edison comprend:

• Capacité de génération totale: 822 MW
• Nombre de centrales électriques: 6
• Types de carburant: gaz naturel, vapeur

Main-d'œuvre qualifiée

Catégorie des employés	Nombre d'employés
Total de main-d'œuvre	14,429
Personnel technique et technique	4,287

Technologies avancées de mesure et de surveillance

Déploiement de compteur intelligent: 3,6 millions de mètres avancés installés

Capital financier pour les investissements des infrastructures

Métrique financière	Montant
Actif total	61,1 milliards de dollars
Dépenses en capital annuelles	2,1 milliards de dollars
Investissement en infrastructure (2023)	1,7 milliard de dollars

Consolidated Edison, Inc. (ED) - Modèle d'entreprise: propositions de valeur

Approvisionnement énergétique fiable et cohérent

Consolidated Edison dessert 3,4 millions de clients électriques et 1,1 million de clients de gaz à New York et dans le comté de Westchester. La société maintient un système total de transmission électrique de 1 400 miles de circuit et un système de gaz naturel d'environ 4 200 milles.

Métrique de service	Quantité
Clients électriques	3,4 millions
Clients de gaz	1,1 million
Système de transmission électrique	1 400 miles de circuit
Système de gaz naturel	4 200 miles

Solutions énergétiques durables et respectueuses de l'environnement

Con Edison a investi 1,2 milliard de dollars dans des initiatives d'énergie propre et des infrastructures renouvelables. La société vise à réduire les émissions de carbone de 80% d'ici 2050.

• Investissements en énergie renouvelable: 1,2 milliard de dollars
• Cible de réduction des émissions de carbone: 80% d'ici 2050

Services de services publics complets dans la région métropolitaine de New York

La société opère dans un territoire de service couvrant 662 milles carrés, fournissant des services de services publics intégrés à New York et au comté de Westchester.

Programmes d'efficacité énergétique et support client

Con Edison propose 250 millions de dollars de programmes annuels d'efficacité énergétique et de réduction de la demande. La société fournit Plus de 30 programmes différents d'assistance client et de remise.

Catégorie de programme	Investissement annuel
Programmes d'efficacité énergétique	250 millions de dollars
Programmes d'aide à la clientèle	Plus de 30 programmes différents

Prix ​​compétitifs et facturation transparente

En 2023, le taux d'électricité résidentiel moyen de Con Edison est de 21,92 cents par kilowatt-heure, ce qui est supérieur à la moyenne nationale de 14,96 cents par kilowatt-heure.

Tarification métrique	Taux
Taux électrique résidentiel moyen	21,92 cents / kWh
Taux électrique moyen national	14,96 cents / kWh

Consolidated Edison, Inc. (ED) - Modèle d'entreprise: relations avec les clients

Portails de service à la clientèle en ligne

Consolidated Edison fournit un portail de service client complet complet avec les fonctionnalités suivantes:

Caractéristique du portail	Disponibilité
Options de paiement des factures	Accès en ligne 24/7
Gestion des comptes	Service en temps réel
Suivi de la consommation d'énergie	Rapports mensuels détaillés

Centres d'assistance client directs

Détails de l'infrastructure du support client:

• 3 centres de support client primaires dans la région métropolitaine de New York
• Temps de réponse moyen du centre d'appel: 3,2 minutes
• Interactions annuelles sur le service client: 2,1 millions

Suivi de consommation d'énergie personnalisée

Fonction de suivi	Métrique
Utilisateurs d'applications mobiles	425,000
Surveillance de la consommation d'énergie en temps réel	Couverture client à 95%
Recommandations annuelles d'efficacité énergétique	Plus de 180 000 rapports personnalisés

Programmes d'engagement communautaire

Métriques de la relation communautaire:

• Investissement communautaire annuel: 4,2 millions de dollars
• Programmes de durabilité locale: 12 initiatives actives
• Ateliers d'éducation client: 85 événements annuels

Canaux de communication numériques

Canal	Utilisateurs actifs mensuels
Site officiel	675,000
Application mobile	425,000
Plateformes de médias sociaux	210,000

Consolidated Edison, Inc. (ED) - Modèle commercial: canaux

Site Web en ligne et applications mobiles

Consolidated Edison exploite le site Web de Conedison.com, qui dessert environ 3,5 millions de clients électriques et 1,1 million de clients de gaz à New York et dans le comté de Westchester. L'application mobile prend en charge plus de 500 000 utilisateurs mensuels actifs pour la gestion des factures et les interactions de services.

Canal numérique	Utilisateurs actifs mensuels	Caractéristiques clés
Site web	750,000	Paiement de facture, reportage des panneaux, suivi de la consommation d'énergie
Application mobile	500,000	Gestion des comptes en temps réel, notifications push

Centres de service client physique

Conedison maintient 8 centres de service à la clientèle physique à travers New York et le comté de Westchester, gérant environ 250 000 interactions client en personne chaque année.

Représentants des ventes directes

La société emploie 350 représentants des ventes directes axés sur les services énergétiques résidentiels et commerciaux, générant environ 45 millions de dollars de revenus de vente directe en 2023.

Spécialistes du marketing d'énergie tiers

Conedison collabore avec 27 spécialistes du marketing d'énergie tiers, facilitant l'approvisionnement en énergie pour environ 15% de leur clientèle totale.

Type de marketing tiers	Nombre de partenaires	Couverture client
Spécialiste du marketing résidentiel	17	10% des clients résidentiels
Spécialistes du marketing commercial	10	5% des clients commerciaux

Plateformes de paiement de factures

Conedison prend en charge plusieurs canaux de paiement des factures:

• Portail Web en ligne
• Application mobile
• Système de paiement téléphonique
• Centres de paiement en personne
• Projet de banque automatisé

Canal de paiement	Pourcentage de clients	Volume de transaction annuel
Portail Web en ligne	45%	8,2 millions de transactions
Application mobile	25%	4,5 millions de transactions
Système téléphonique	10%	1,8 million de transactions
Centres en personne	15%	2,7 millions de transactions
Projet de banque	5%	0,9 million de transactions

Consolidated Edison, Inc. (ED) - Modèle d'entreprise: segments de clientèle

Consommateurs d'électricité résidentielle

Consolidated Edison dessert environ 3,5 millions de clients électriques à New York et dans le comté de Westchester. Le segment résidentiel représente 2,3 millions de comptes clients.

Catégorie client	Nombre de comptes	Revenus annuels
Clients résidentiels	2,300,000	4,2 milliards de dollars

Utilisateurs d'énergie commerciale et industrielle

Les clients commerciaux et industriels comprennent environ 180 000 comptes, ce qui représente une consommation d'énergie importante.

Segment	Comptes clients	Consommation annuelle moyenne
Utilisateurs commerciaux	150,000	45 000 MWh
Utilisateurs industriels	30,000	80 000 MWh

Institutions municipales et gouvernementales

Con Edison dessert plusieurs entités gouvernementales et municipales de New York.

• Comptes clients municipaux totaux: 2 500
• Revenus énergétiques municipaux annuels: 350 millions de dollars
• Les clients institutionnels clés comprennent les agences municipales, les écoles et les infrastructures publiques

Clients des petites entreprises

Le segment des petites entreprises représente 45 000 comptes clients avec des solutions énergétiques spécialisées.

Catégorie de taille d'entreprise	Nombre de comptes	Consommation mensuelle moyenne
Petites entreprises	45,000	15 000 kWh

Adoptères d'énergie renouvelable

Con Edison prend en charge l'intégration des énergies renouvelables avec des programmes clients dédiés.

• Clients d'énergie renouvelable: 75 000
• Accords d'interconnexion solaire: 12 500
• Investissement annuel des énergies renouvelables: 120 millions de dollars

Consolidated Edison, Inc. (ED) - Modèle d'entreprise: Structure des coûts

Maintenance et mises à niveau des infrastructures

En 2022, Consolidated Edison a investi 2,1 milliards de dollars dans les dépenses en capital pour la maintenance des infrastructures et les mises à niveau. La répartition annuelle de l'investissement des infrastructures de la société comprend:

Catégorie d'infrastructure	Montant d'investissement
Infrastructure électrique	1,2 milliard de dollars
Infrastructure gazière	650 millions de dollars
Transmission et distribution	250 millions de dollars

Frais de production d'électricité et de transmission

Les coûts de production d'électricité et de transmission pour Consolidated Edison en 2022 ont totalisé environ 1,8 milliard de dollars, les dépenses clés suivantes:

• Coûts de carburant: 620 millions de dollars
• Accords d'achat d'électricité: 450 millions de dollars
• Maintenance du réseau de transmission: 330 millions de dollars
• Opérations d'installation de génération: 400 millions de dollars

Salaires et avantages sociaux des employés

Les dépenses totales liées aux employés pour 2022 étaient de 1,1 milliard de dollars, structurées comme suit:

Catégorie de dépenses	Montant
Salaires de base	680 millions de dollars
Prestations de santé et de retraite	290 millions de dollars
Formation et développement	45 millions de dollars
Autre compensation	85 millions de dollars

Coûts de conformité réglementaire

Les dépenses de conformité réglementaire en 2022 s'élevaient à 310 millions de dollars, notamment:

• Conformité environnementale: 125 millions de dollars
• Rapports de sécurité et de fiabilité: 85 millions de dollars
• Frais juridiques et réglementaires: 100 millions de dollars

Investissements technologiques et infrastructures numériques

Les investissements technologiques pour 2022 ont totalisé 220 millions de dollars, alloués comme suit:

Catégorie de technologie	Montant d'investissement
Technologies de grille numérique	90 millions de dollars
Systèmes de cybersécurité	65 millions de dollars
Systèmes de gestion des clients	45 millions de dollars
Infrastructure d'analyse de données	20 millions de dollars

Consolidated Edison, Inc. (ED) - Modèle d'entreprise: Strots de revenus

Ventes d'électricité

Consolidated Edison a rapporté des revenus totaux d'exploitation électrique de 4,79 milliards de dollars en 2022. La société dessert environ 3,5 millions de clients électriques à New York et dans le comté de Westchester.

Année	Revenus de fonctionnement électrique	Nombre de clients électriques
2022	4,79 milliards de dollars	3,5 millions

Frais de distribution du gaz naturel

Les revenus d'exploitation du gaz naturel pour Con Edison ont totalisé 1,16 milliard de dollars en 2022. La société dessert environ 1,1 million de clients de gaz naturel.

Année	Revenus de fonctionnement du gaz naturel	Nombre de clients de gaz
2022	1,16 milliard de dollars	1,1 million

Revenus du programme d'efficacité énergétique

Con Edison a investi 181 millions de dollars dans des programmes d'efficacité énergétique en 2022. Les initiatives d'efficacité énergétique de la société ont généré des sources de revenus supplémentaires à travers:

• Programmes de réponse à la demande
• Incitations à l'efficacité énergétique
• Programmes de remboursement pour les clients

Frais de service utilitaire

Les sources de revenus supplémentaires comprennent:

• Frais de transmission: 412 millions de dollars en 2022
• Frais de distribution: 689 millions de dollars en 2022
• Frais de service divers: 73 millions de dollars en 2022

Crédits et incitations d'énergie renouvelable

Con Edison généré 47 millions de dollars des crédits d'énergie renouvelable et des incitations environnementales en 2022. Le portefeuille des énergies renouvelables de la société comprend:

Source d'énergie renouvelable	Contribution des revenus
Crédits solaires	23 millions de dollars
Crédits d'énergie éolienne	15 millions de dollars
Autres incitations renouvelables	9 millions de dollars

Consolidated Edison, Inc. (ED) - Canvas Business Model: Value Propositions

You're looking at the core promises Consolidated Edison, Inc. (ED) makes to its customers and the market, grounded in hard numbers from late 2025.

Nation-leading electric system reliability for a dense urban area

Consolidated Edison, Inc. consistently delivers service reliability that sets a high bar, especially given the complex, dense underground network in its primary service territory. This reliability is a key differentiator for customers in New York City and Westchester County.

Here are the key reliability statistics:

• CECONY's 2024 overall electric reliability was 99.997%.
• The System Average Interruption Frequency Index (SAIFI) for CECONY in 2024 was 0.11 interruptions per 1,000 customers served.
• This 2024 SAIFI performance was nearly nine times better than the New York State average (excluding CECONY) of 0.94.
• Based on 2023 performance, the typical Con Edison customer would experience an outage once every nine years.
• For the 2024 radial (overhead) system, the Customer Average Interruption Duration Index (CAIDI) was 1.88 hours, beating the target of 2.04 hours.
• The company won the PA Consulting 2024 National ReliabilityOne® Award for the most reliable electric service in the nation.

To maintain this level, Consolidated Edison, Inc. proposed approximately $903 million in reliability investments between 2025 and 2029, informed by its climate study.

Essential, non-discretionary electric, gas, and steam service

The value proposition here is the provision of non-discretionary energy services to a massive customer base, which underpins the regional economy. This is reflected in the scale of the operations and the associated financial scale.

Service Metric	Value / Amount	Context / Year
Total Revenue (TTM)	$16.59 Billion USD	As of late 2025
Total Revenue	$15.26 Billion USD	Fiscal Year 2024
Total Assets	$71 Billion USD	As of a late 2024/early 2025 report
Electric Customers (CECONY & O&R)	Approximately 4.0 million (3.7M + 0.3M)	2024/2025
Peak Electric Demand (CECONY)	12,610 MW (Forecasted)	2025
Steam Customers (Manhattan)	Around 1,520 customers	2024
Annual Steam Delivered	Approximately 15,494 MMlb	2024

The gas delivery system also serves a significant load, with CECONY's peak day firm gas demand forecasted to reach 1,650 MDt for the 2025/2026 winter, up from 1,263 MDt in January 2025.

Support for state clean energy goals and electrification

Consolidated Edison, Inc. is actively positioning itself as the enabler for New York State's aggressive climate mandates, requiring substantial capital deployment into grid modernization and clean energy integration.

The company has a roadmap to deliver 100-percent emissions-free energy by 2040, supporting the state goal of 70% renewable electricity by 2030.

Key investment and electrification figures include:

• Planned capital investments over the next decade: nearly $72 billion.
• Proposed investment in heat pump programs: about $2.82 billion.
• Increased electric vehicle (EV) implementation budget: nearly $450 million.
• Total planned investment for transmission to bring in clean, renewable energy (2020-2030): at least $1 billion.
• Spending on energy efficiency programs is set to triple to more than $1.5 billion by 2025.
• In 2024, customers installed nearly 14,000 heat pumps, supported by $160 million in incentives.
• Total solar capacity across 75,200 installations reached 679 megawatts by the end of 2024.

The company is building out infrastructure like the $810 million Brooklyn-based interconnection hub for offshore wind power.

Financial assistance via Energy Affordability Programs (EAP)

To ensure the energy transition is equitable, Consolidated Edison, Inc. runs programs to manage costs for lower-income customers. The Energy Affordability Program (EAP) is a major component of this commitment.

Here's the scale of the financial support:

• EAP provided $311 million in bill discounts in 2024, which was an 80 percent increase since 2022.
• For the 2024-2025 program year, projected spending was $213.7 million for electric discounts and $43.6 million for gas discounts.
• As of September 2025, 408,000 customers were enrolled in the EAP.
• The EAP discount can be up to $173 per month on energy bills for qualifying customers.
• The EAP aims to keep energy costs at or below 6 percent of average annual income for eligible customers.
• In 2024, $80 million in efficiency/electrification incentives aided low- and moderate-income households.

The company also offers reconnection fee waivers for EAP customers, with caps set at $1,662,592 for electric and $75,000 for gas services.

Transparent, regulated pricing structure

The pricing for Consolidated Edison, Inc.'s core services is set through a regulated process with the New York State Public Service Commission (PSC), providing a degree of predictability for both customers and investors. This regulation dictates how costs and incentives are managed on the balance sheet.

Financial details related to the regulated structure include:

• The estimated 2024-2025 electric discounts under EAP represented 1.74% of 2023 actual revenue from sales to end-use customers.
• The estimated 2024-2025 gas discounts represented 1.27% of 2023 actual revenue.
• The regulatory liability for deferred unbilled revenues (the difference between unbilled revenues and energy costs) was $436 million at December 31, 2024.
• Net income for common stockholders in 2024 was $1,820 million.

The structure allows for recovery or refund of certain costs through rates, as seen by the regulatory liability balance. Finance: draft 13-week cash view by Friday.

Consolidated Edison, Inc. (ED) - Canvas Business Model: Customer Relationships

Consolidated Edison, Inc. (ED) operates within a highly regulated, long-term, and non-competitive service provision structure across its primary subsidiaries, CECONY and O&R.

The relationship is defined by mandatory service provision within defined geographic territories, which ensures revenue predictability through regulatory mechanisms like revenue decoupling for electric and gas services.

The customer base served by the utility subsidiaries is substantial, covering millions of endpoints:

• The company serves more than 9 million people in New York City and Westchester County.
• CECONY delivers electricity to approximately 3.7 million customers.
• CECONY distributes gas to about 1.1 million customers.
• CECONY operates the largest steam distribution system in the U.S., serving around 1,520 customers in Manhattan.
• O&R serves approximately 0.3 million electric customers and over 0.1 million gas customers.

Service Type	Subsidiary	Customer Count (Approximate)	Service Territory Note
Electric Delivery	CECONY	3,700,000	New York City and Westchester County
Gas Delivery	CECONY	1,100,000	Manhattan, the Bronx, parts of Queens, Westchester County
Steam Delivery	CECONY	1,520	Parts of Manhattan
Electric & Gas Delivery	O&R	300,000 Electric / Over 100,000 Gas	Southeastern New York and Northern New Jersey

Consolidated Edison, Inc. (ED) offers self-service options via digital channels, which is a key focus area for efficiency and customer experience improvement.

The company continues investments in its digital channels, including websites, virtual assistant, and mobile applications, to help customers receive service promptly and effectively. These efforts are designed to avoid the need for millions of calls annually to its call center and the associated cost.

The utility maintains dedicated outreach for low-income customers through its Energy Affordability Programs (EAP).

• Approximately 466,000 CECONY and O&R customers, representing 14% of the customer base, receive public assistance.
• Customers enrolled in EAP receive bill discounts intended to reduce their energy burden to 6% of wallet.
• Over the course of 2024, the CECONY EAP provided $311 million in discounts, marking a 17% increase over 2023.
• In 2024, Con Edison provided more than $300 million in bill discounts to those enrolled in the EAP.

The relationship includes proactive communication during outages and storm events, a critical function given the complexity of the electric power system.

The company is seeking regulatory funding to expand its outreach for enrolling eligible customers in the EAP, recognizing the economic challenges faced by many customers.

Finance: draft 13-week cash view by Friday.

Consolidated Edison, Inc. (ED) - Canvas Business Model: Channels

The physical infrastructure serves as the primary, non-negotiable channel for delivering energy services across the Consolidated Edison, Inc. (ED) service territory.

Service Type	Network Component Metric	Value
Steam Distribution	Piping Miles	105 miles
Gas Distribution	Miles of Pipes	Nearly 7,200 miles
Electric/Gas/Steam Delivery	CECONY Electric Customers (as of early 2025)	Approximately 3.7 million
Electric/Gas/Steam Delivery	CECONY Gas Customers (as of early 2025)	Approximately 1.1 million
Electric/Gas/Steam Delivery	CECONY Steam Customers (as of early 2025)	Approximately 1,510
Electric/Gas/Steam Delivery	O&R Electric Customers (as of early 2025)	Approximately 0.3 million
Electric/Gas/Steam Delivery	O&R Gas Customers (as of early 2025)	Over 0.1 million

The digital interface through ConEdison.com and associated mobile applications handles a significant volume of customer interactions for account management.

• ConEdison.com and mobile apps facilitate billing and service requests.
• The virtual call center system has the capability to support up to 3,000 agent positions.
• Historically, nearly eight million calls were directed to agents and voice response units each year.

Customer call centers remain a critical channel for immediate service problems and complex inquiries, operating 24 hours, 7 days a week for emergencies.

Service Channel	Metric/Detail	Value/Data Point
General Customer Service Line (800-752-6633)	Customer feedback usage over 18 months	82,054 customers
Call Center Operations	Agent positions capacity	Up to 3,000
Flatbush Avenue Call Center (Brooklyn)	Approximate Agent Count	400 agents
Rye, NY Call Center	Approximate Agent Count	115 agents

Direct mail and digital communications are used to disseminate important regulatory updates and service information.

• Digital outreach, specifically arrearage emails launched in 2024, achieved open rates exceeding 50%.
• The same email program recorded click-through rates over 36%.
• This digital channel resulted in more than 350,000 payments collected.

Consolidated Edison, Inc. (ED) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Consolidated Edison, Inc. (ED), which primarily serves through its Consolidated Edison Company of New York, Inc. (CECONY) subsidiary, the utility powerhouse in the New York City area.

The customer segments are quite distinct based on the energy service provided, reflecting the dense, varied infrastructure in the service territory. For instance, the steam service is highly concentrated in Manhattan, serving specialized, large real estate users.

Here's a quick look at the scale of the primary utility customer counts served by CECONY as of late 2024/early 2025:

Customer Type	Service	Approximate Customer Count	Geographic Focus
Residential Electric Customers	Electricity Delivery	3.7 million	New York City and Westchester County
Gas Customers	Gas Distribution	1.1 million	Manhattan, the Bronx, Queens, and Westchester County
Steam Customers	Steam Delivery	Approximately 1,520 to 1,555	Parts of Manhattan

The Commercial and industrial businesses segment is a critical component of the gas and electric load, though a distinct customer count separate from the total gas customers isn't always broken out in the same way as residential figures. We do see load data that helps define this group; for example, on a peak day, the commercial/industrial load for gas throughput was 414 Mdt (Thousand Dekatherms) for CECONY, compared to 843 Mdt for residential customers.

Consolidated Edison, Inc. (ED) also focuses significant resources on its low-income and vulnerable customers, recognizing the high energy burden in its service area. This focus is a material part of its regulated operations and social responsibility efforts.

• Approximately 466,000 CECONY and O&R customers, representing 14% of the total customer base, receive public assistance.
• The Energy Affordability Program delivered $311 million in discounts during 2024, an 80 percent increase since 2022.
• The EnergyShare program granted over $500,000 to more than 2,700 families in 2024.
• Incentives for energy efficiency and building electrification upgrades totaled $321 million in 2024, with $80 million specifically aiding low- and moderate-income households.

For the steam segment, these customers occupy roughly 500 million square feet of Manhattan real estate, and many are historic landmark high-rise buildings. The utility is actively studying the complexities for these customers transitioning away from steam to meet New York City's decarbonization goals.

Finance: draft 13-week cash view by Friday.

Consolidated Edison, Inc. (ED) - Canvas Business Model: Cost Structure

You're looking at the core expenses that keep Consolidated Edison, Inc. running its massive infrastructure in New York City and Westchester County. These costs are largely fixed or regulated, which gives you a certain predictability, but they are substantial.

High capital expenditures for infrastructure represent a massive, ongoing cash drain, necessary to maintain and modernize the grid for reliability and clean energy goals. Consolidated Edison, Inc. reaffirmed a $38 billion capital investment plan forecasted from 2025 through 2029. For the full year 2025, the company anticipated capital expenditures of $5.12 billion. The stated Q1 2025 utility CapEx was $1,155 million. [cite: prompt]

The utility's cost structure is heavily influenced by commodity prices, though Consolidated Edison, Inc. generally shields its income statement from fluctuations here. For full-service customers, the company buys electricity and natural gas on the wholesale market and passes those costs directly onto consumers through supply charges without taking a profit or a loss on the commodities themselves. The O&R joint proposal continues the current rate recovery method for purchased gas costs.

Significant operating and maintenance expenses (O&M) are a major component of delivery charges. Consolidated Edison Inc operating expenses for the twelve months ending September 30, 2025, totaled $13.662B. For the first quarter of 2025, there was a reported lower electric, gas, and steam operations and maintenance expense. However, the second quarter of 2025 saw higher O&M expense driven by healthcare costs and injuries and damages.

Taxes are a direct cost passed to ratepayers. Consolidated Edison estimates it will collect more than $3.2 billion in property taxes from its customers in 2026. This cost is embedded in delivery charges, which are ultimately borne by the service users.

Servicing the necessary balance sheet leverage results in considerable interest expense on substantial debt. Consolidated Edison reported $274M in Interest Expense on Debt for its fiscal quarter ending in June of 2025. As of September 30, 2025, the carrying value of debt for the primary subsidiary, CECONY, stood at $25,353 million. This debt level requires consistent servicing costs.

Here's a look at some key financial metrics impacting the cost base:

• Twelve Months Operating Expenses (ending Sept 30, 2025): $13.662B.
• Estimated Property Taxes Collected (2026): Over $3.2 billion.
• Interest Expense on Debt (Q2 2025): $274M.
• Forecasted Total CapEx (2025-2029): $38 billion.
• CECONY Debt (as of Sept 30, 2025): $25,353 million.

You can see the scale of the required investment versus the recurring operational costs in this comparison:

Cost Category	Reported/Estimated Amount	Period/Context
Property Taxes Collected (Estimate)	$3.2 billion	2026
Operating Expenses (TTM)	$13.662B	Twelve Months ending September 30, 2025
Interest Expense on Debt	$274 million	Fiscal Quarter ending June 2025
Total Capital Investment Plan	$38 billion	Forecasted 2025-2029

The utility's rate case filings explicitly request recovery for these costs. For instance, the 2026 rate year filing sought approximately $1.6 billion more in electric revenue and about $440 million more in gas revenue to fund investments, which includes recovery for property taxes and debt costs.

Consolidated Edison, Inc. (ED) - Canvas Business Model: Revenue Streams

You're looking at the core of how Consolidated Edison, Inc. makes its money, which is heavily anchored in its regulated utility structure in New York. This isn't a business chasing fads; it's about delivering essential services under regulatory oversight, which brings a specific kind of financial stability.

The primary engine for Consolidated Edison, Inc.'s revenue comes from regulated utility delivery charges for electricity, gas, and steam across its service territories. This forms the base of the revenue stack, as the company acts as the essential infrastructure provider.

A key feature supporting the revenue profile is the revenue predictability due to rate-decoupling mechanisms. Under the revenue decoupling mechanisms in the Utilities' New York electric and gas rate plans, revenues are generally insulated from day-to-day fluctuations in delivery volumes, as they are tied to the levels assumed when rates were approved. Also, the Utilities' gas and CECONY's steam sales are subject to a weather normalization clause, which means delivery revenues reflect normal weather conditions during the heating season. This regulatory structure helps smooth out earnings volatility.

Here's a quick look at the top-line financial performance as of late 2025:

Financial Metric	Value (as of late 2025)	Context
Total Revenue (TTM ending 9/30/2025)	$16.587 billion	Twelve months ending September 30, 2025
Forecasted Full Year 2025 Adjusted EPS	$5.60 to $5.70 per share	Company guidance for the 2025 fiscal year
Revenue Growth (YoY TTM ending 9/30/2025)	10.32%	Increase over the prior twelve-month period
Annual Revenue (2024)	$15.256 billion	Full year 2024 revenue

Beyond the core delivery charges, other components factor into the overall recognized income. You'll see references to Allowance for Funds Used During Construction (AFUDC) income when looking at the detailed earnings adjustments, particularly for the Con Edison Transmission segment. This income reflects the interest costs capitalized during the construction phase of major infrastructure projects, which is then recognized as income over time.

The revenue recognition also involves specific regulatory adjustments:

• Revenue decoupling for CECONY and O&R New York electric and gas rates.
• Weather normalization clause for CECONY gas and steam, and O&R New York gas.
• Formulaic approach to return on equity using a 2/3 Discounted Cash Flow Model and 1/3 Capital Asset Pricing Model.
• Recovery of fuel, gas purchased for resale, and purchased power costs on a current basis for full-service customers.

These mechanisms are designed to ensure the recovery of operating costs and a set return on invested capital, which is what makes the revenue stream so dependable, even if delivery volumes shift due to weather or economic activity. Finance: draft 13-week cash view by Friday.