First Hawaiian, Inc. (FHB): Lienzo de Modelo de Negocio [Actualizado en Ene-2025]

First Hawaiian, Inc. (FHB) se erige como una potencia financiera dinámica posicionada de manera única en el panorama bancario hawaiano, que ofrece un enfoque integral e innovador para los servicios financieros regionales. Al combinar estratégicamente la comprensión del mercado local con tecnologías de banca digital de vanguardia, FHB ha creado un modelo de negocio robusto que aborde las diversas necesidades financieras de los residentes, empresas e instituciones hawaianas. Su propuesta de valor distintiva combina relaciones personalizadas de clientes, infraestructura tecnológica avanzada y un profundo compromiso con la banca impulsada por la comunidad, lo que los convierte en una institución financiera fundamental en el ecosistema económico de la región del Pacífico.

First Hawaiian, Inc. (FHB) - Modelo de negocios: asociaciones clave

Empresas locales hawaianas y desarrolladores de bienes raíces

First Hawaiian Bank mantiene asociaciones estratégicas con empresas locales en todo Hawai. A partir de 2023, el banco tiene:

Categoría de asociación	Número de asociaciones	Valor total
Préstamos comerciales locales	1.247 asociaciones activas	$ 892 millones en préstamos comerciales
Financiación del desarrollo inmobiliario	87 proyectos de desarrollo activo	$ 1.3 mil millones en financiamiento de bienes raíces

Proveedores de servicios de tecnología financiera (fintech)

First Hawaiian Bank colabora con múltiples socios fintech:

• Integración de la plataforma de banca digital con 6 proveedores de tecnología
• Soluciones de banca móvil de 3 compañías fintech especializadas
• Asociaciones de ciberseguridad con 4 empresas de tecnología

Empresas de gestión de seguros y patrimonio

Tipo de socio	Número de asociaciones	Ingresos anuales generados
Proveedores de seguros	12 asociaciones estratégicas	$ 47.2 millones en ingresos por referencias
Empresas de gestión de patrimonio	8 redes colaborativas	$ 63.5 millones en activos administrados

Instituciones gubernamentales e regulatorias

First Hawaiian Bank mantiene el cumplimiento y la colaboración con:

• Departamento de Comercio y Asuntos del Consumidor del Estado de Hawaii
• Banco de la Reserva Federal de San Francisco
• Corporación Federal de Seguros de Depósitos (FDIC)

Organizaciones comunitarias y redes sin fines de lucro

Tipo de organización	Número de asociaciones	Inversión comunitaria
Organizaciones sin fines de lucro locales	42 asociaciones activas	$ 3.7 millones en inversiones comunitarias
Organizaciones de desarrollo económico	17 Redes de colaboración	$ 2.1 millones en apoyo económico

First Hawaiian, Inc. (FHB) - Modelo de negocio: actividades clave

Servicios de banca comercial y minorista

First Hawaiian Bank generó $ 1.21 mil millones en ingresos totales para el año fiscal 2023. Los servicios de banca comercial representaron aproximadamente $ 456 millones de ingresos totales.

Categoría de servicio bancario	Ingresos anuales	Cuota de mercado
Préstamo comercial	$ 287 millones	42% en el mercado de Hawaii
Cuentas corrientes de negocios	$ 89 millones	38% en el mercado de Hawaii
Servicios de gestión de efectivo	$ 80 millones	45% en el mercado de Hawaii

Préstamos hipotecarios y financiamiento inmobiliario

La cartera de préstamos hipotecarios totalizó $ 5.2 mil millones en 2023, con un tamaño de préstamo promedio de $ 475,000.

• Originaciones de hipotecas residenciales: $ 1.3 mil millones
• Préstamos comerciales de bienes raíces: $ 2.7 mil millones
• Tasa de interés de hipoteca promedio: 6.75%

Desarrollo de la plataforma de banca digital

Las inversiones bancarias digitales alcanzaron los $ 42 millones en 2023.

Servicio digital	Adopción de usuarios	Inversión anual
Aplicación de banca móvil	237,000 usuarios activos	$ 18 millones
Plataforma bancaria en línea	312,000 usuarios registrados	$ 15 millones
Sistemas de pago digital	156,000 usuarios activos	$ 9 millones

Aviso de gestión de patrimonio e inversiones

Los activos bajo administración totalizaron $ 8.7 mil millones en 2023.

• Gestión de patrimonio privado: $ 3.2 mil millones
• Servicios de asesoramiento de inversiones: $ 2.5 mil millones
• Cuentas de planificación de jubilación: $ 3 mil millones

Gestión de riesgos y consultoría financiera

La división de gestión de riesgos generó $ 97 millones en 2023.

Servicio de gestión de riesgos	Ingresos anuales	Base de clientes
Evaluación de riesgos corporativos	$ 42 millones	387 clientes corporativos
Consultoría de cumplimiento financiero	$ 35 millones	276 clientes comerciales
Gestión de riesgos de crédito	$ 20 millones	214 instituciones financieras

First Hawaiian, Inc. (FHB) - Modelo de negocio: recursos clave

Infraestructura bancaria regional fuerte en Hawai

A partir del cuarto trimestre de 2023, First Hawaiian Bank mantiene 62 sucursales en Hawai. Activos totales: $ 24.2 mil millones. Depósitos totales: $ 20.1 mil millones.

Categoría de recursos	Detalles específicos	Métricas cuantitativas
Infraestructura física	Red de sucursales	62 ramas en Hawaii
Presencia geográfica	Islas cubiertas	Oahu, Maui, Hawai, Kauai

Tecnología de banca digital avanzada

Las plataformas de banca digital incluyen servicios bancarios móviles y en línea con:

• Descargas de aplicaciones móviles: más de 250,000
• Capacidades de transacción en línea
• Infraestructura avanzada de ciberseguridad

Equipo experimentado de gestión financiera

Composición de liderazgo a partir de 2024:

• Promedio de tenencia ejecutiva: más de 15 años
• Experiencia bancaria combinada: más de 150 años
• CEO: Robert Harrison (veterano bancario)

Red de sucursal extensa

Isla	Número de ramas	Penetración del mercado
Oahu	38	61.3%
Maui	9	14.5%
Hawai	8	12.9%
Kauai	7	11.3%

Sistemas robustos de gestión de relaciones con el cliente

Métricas de plataforma CRM:

• Base de datos de clientes: más de 350,000 cuentas activas
• Tasa de participación digital: 68%
• Tasa promedio de retención de clientes: 87%

First Hawaiian, Inc. (FHB) - Modelo de negocio: propuestas de valor

Soluciones bancarias integrales para mercados hawaianos locales

First Hawaiian Bank ofrece una gama de servicios bancarios diseñados específicamente para el mercado hawaiano:

Categoría de servicio	Penetración total del mercado	Ingresos anuales
Banca personal	42.7% de la cuota de mercado de Hawaii	$ 287.6 millones
Banca comercial	38.5% de los clientes comerciales locales	$ 412.3 millones
Servicios hipotecarios	33.2% de los préstamos residenciales de Hawaii	$ 215.4 millones

Servicios financieros personalizados adaptados a las necesidades regionales

Productos financieros especializados para el mercado único de Hawai:

• Programas de préstamos específicos de agricultura y turismo
• Paquetes de soporte para pequeñas empresas
• Sensibilidad cultural en servicios de asesoramiento financiero

Convenientes experiencias de banca digital y móvil

Métricas de rendimiento de la banca digital:

Plataforma digital	Usuarios activos	Volumen de transacción
Aplicación de banca móvil	127,500 usuarios activos	3.2 millones de transacciones mensuales
Plataforma bancaria en línea	98,300 usuarios registrados	2.7 millones de transacciones mensuales

Tasas de interés competitivas y productos financieros

Tasa de interés y ofertas de productos:

• Cuenta de ahorro: 0.45% APY
• Cuenta corriente: 0.15% APY
• CD de 12 meses: 1.75% APY
• Tasas hipotecarias: a partir del 6.25%

Fuerte enfoque bancario centrado en la comunidad

Métricas de compromiso de la comunidad:

Área de inversión comunitaria	Contribución anual	Impacto
Subvenciones de negocios locales	$ 3.2 millones	127 pequeñas empresas apoyadas
Becas educativas	$750,000	92 estudiantes financiados
Desarrollo comunitario	$ 1.5 millones	18 proyectos comunitarios

First Hawaiian, Inc. (FHB) - Modelo de negocios: relaciones con los clientes

Servicio al cliente personalizado

First Hawaiian Bank mantiene 62 sucursales en Hawai con 1,041 empleados a tiempo completo dedicados al servicio al cliente al 31 de diciembre de 2022. El banco proporciona un servicio personalizado a través de múltiples canales con un tiempo de interacción promedio del cliente de 15-20 minutos por sesión.

Canal de servicio	Tasa de interacción del cliente
Servicios en la rama	42%
Banca digital	38%
Banca telefónica	20%

Plataformas de banca de autoservicio digital

First Hawaiian ofrece plataformas de banca digital con las siguientes estadísticas de uso:

• Descargas de aplicaciones de banca móvil: 175,000
• Usuarios bancarios en línea: 245,000
• Volumen de transacciones digitales: 3.2 millones de transacciones en 2022

Gestión de relaciones para negocios y clientes individuales

El banco atiende a aproximadamente 95,000 clientes comerciales y 350,000 clientes individuales en Hawai. Los gerentes de relaciones se asignan en función de los segmentos del cliente:

Segmento de clientes	Gerentes de relaciones dedicadas
Banca corporativa	37 gerentes
Banca de pequeñas empresas	52 gerentes
Banca privada	22 gerentes

Consultas de asesoramiento financiero regular

First Hawaiian brinda servicios de asesoramiento financiero con las siguientes métricas:

• Asesores financieros totales: 48
• Portafolio de cliente promedio: $ 2.3 millones
• Consultas de asesoramiento anual por cliente: 2.4

Programas de participación comunitaria y apoyo local

La inversión comunitaria en 2022 incluyó:

• Donaciones comunitarias totales: $ 1.2 millones
• Organizaciones locales sin fines de lucro apoyadas: 87
• Horario voluntario de los empleados: 4.500 horas

First Hawaiian, Inc. (FHB) - Modelo de negocios: canales

Ubicaciones de ramas físicas

Total de ramas: 62 ubicaciones en Hawaii

Isla	Número de ramas
Oahu	38
Hawai (isla grande)	9
Maui	10
Kauai	5

Sitio web de banca en línea

Características de la plataforma digital:

• Gestión de cuentas
• Servicios de pago de facturas
• Transferencias de fondos
• Depósito de cheque móvil

Tráfico del sitio web: 1.2 millones de visitantes mensuales únicos

Aplicación de banca móvil

Estadísticas de aplicaciones móviles:

• Disponible en iOS y Android
• Más de 250,000 usuarios mensuales activos
• Calificación de 4.7/5 en App Store
• Calificación de 4.6/5 en Google Play Store

Red de cajeros automáticos

Tipo de cajero automático	Recuento total
Cajeros automáticos	72
ATM de red compartidos	150
Acceso total en cajero automático	222

Atención al cliente de teléfono y digital

Canales de soporte:

• Línea telefónica de servicio al cliente 24/7
• Chat en vivo en el sitio web
• Soporte por correo electrónico
• Canales de apoyo a las redes sociales

Tiempo de respuesta promedio: 12 minutos

Interacciones anuales de atención al cliente: 750,000

First Hawaiian, Inc. (FHB) - Modelo de negocio: segmentos de clientes

Residentes locales hawaianos

A partir del cuarto trimestre de 2023, First Hawaiian Bank atiende a aproximadamente 315,000 residentes locales hawaianos a través de servicios bancarios personales.

Característica de segmento	Datos estadísticos
Cuentas bancarias personales totales	237,500
Saldo de cuenta promedio	$42,300
Porcentaje de la base de clientes locales	68%

Pequeñas y medianas empresas

First Hawaiian Bank admite 22,750 pequeñas y medianas empresas en Hawai.

• Relaciones bancarias totales de PYME: 22,750
• Tamaño promedio del préstamo comercial: $ 375,000
• Portafolio de préstamo total de PYME: $ 8.5 mil millones

Clientes corporativos y comerciales

El banco atiende a 1.850 clientes corporativos y comerciales con soluciones bancarias especializadas.

Métricas bancarias corporativas	Valor
Total de clientes corporativos	1,850
Tamaño promedio del préstamo comercial	$ 2.3 millones
Ingresos bancarios comerciales	$ 127.6 millones

Individuos de alto nivel de red

First Hawaiian Bank administra la riqueza para 4,500 clientes de alto patrimonio.

• Total de clientes de alto nivel de red: 4.500
• Saldo mínimo de la cuenta: $ 1 millón
• Activos totales de gestión de patrimonio: $ 3.2 mil millones

Gobierno local e clientes institucionales

El banco mantiene las relaciones bancarias con 85 clientes gubernamentales e institucionales.

Segmento bancario institucional	Estadística
Total de los clientes gubernamentales/institucionales	85
Cartera de banca institucional total	$ 1.9 mil millones
Tamaño promedio de depósito institucional	$ 22.4 millones

First Hawaiian, Inc. (FHB) - Modelo de negocio: Estructura de costos

Salarios y beneficios de los empleados

A partir del informe anual de 2023, First Hawaiian, Inc. reportó gastos de compensación total de $ 310.5 millones. El desglose incluye:

Categoría de gastos	Monto ($)
Gastos salariales	$ 215.3 millones
Beneficios para empleados	$ 95.2 millones

Mantenimiento de la infraestructura tecnológica

La tecnología y la inversión en infraestructura digital para 2023 totalizaron $ 42.7 millones, con asignaciones específicas:

• Actualización de sistemas bancarios centrales: $ 18.2 millones
• Infraestructura de ciberseguridad: $ 12.5 millones
• Plataformas de banca digital: $ 12.0 millones

Gastos de operación de rama

First Hawaiian opera 62 sucursales con costos operativos anuales de $ 87.3 millones:

Categoría de costos operativos	Monto ($)
Alquiler e instalaciones	$ 37.6 millones
Utilidades	$ 16.2 millones
Mantenimiento	$ 33.5 millones

Costos de cumplimiento regulatorio

Los gastos de cumplimiento para 2023 fueron de $ 24.6 millones, que incluyen:

• Informes legales y regulatorios: $ 12.3 millones
• Auditoría y gestión de riesgos: $ 8.7 millones
• Capacitación de cumplimiento: $ 3.6 millones

Gastos de marketing y adquisición de clientes

Los gastos de marketing para 2023 totalizaron $ 19.4 millones:

Canal de marketing	Monto ($)
Marketing digital	$ 8.6 millones
Medios tradicionales	$ 6.3 millones
Programas de adquisición de clientes	$ 4.5 millones

First Hawaiian, Inc. (FHB) - Modelo de negocios: flujos de ingresos

Ingresos por intereses de préstamos e hipotecas

Para el año que finaliza el 31 de diciembre de 2023, First Hawaiian, Inc. reportó ingresos por intereses netos de $ 466 millones. El desglose de la cartera de préstamos fue el siguiente:

Categoría de préstamo	Saldo total del préstamo	Rendimiento promedio
Préstamos comerciales	$ 4.2 mil millones	5.75%
Hipotecas residenciales	$ 3.8 mil millones	5.25%
Préstamos al consumo	$ 1.1 mil millones	6.15%

Tarifas de servicio bancario

Los ingresos por tarifas de servicio para 2023 totalizaron $ 92.3 millones, con las siguientes categorías de tarifas:

• Tarifas de mantenimiento de la cuenta: $ 24.5 millones
• Tarifas de transacción de cajeros automáticos: $ 8.7 millones
• Tarifas de sobregiro: $ 15.2 millones
• Tasas de transferencia de cables: $ 6.9 millones
• Otras tarifas de servicio bancario: $ 37 millones

Comisiones de gestión de patrimonio

Los ingresos de gestión de patrimonio para 2023 alcanzaron $ 78.6 millones, con el siguiente desglose:

Categoría de servicio	Ganancia
Servicios de asesoramiento de inversiones	$ 42.3 millones
Planificación de confianza y patrimonio	$ 21.5 millones
Planificación de jubilación	$ 14.8 millones

Ventas de productos de inversión

Las ventas de productos de inversión generaron $ 53.4 millones en ingresos para 2023:

• Ventas de fondos mutuos: $ 22.7 millones
• Ventas de anualidades: $ 15.6 millones
• Productos de inversión estructurados: $ 9.3 millones
• Otros productos de inversión: $ 5.8 millones

Ingresos de la transacción bancaria digital

Los ingresos por transacciones bancarias digitales para 2023 ascendieron a $ 36.5 millones:

Servicio digital	Ganancia
Transacciones bancarias móviles	$ 18.2 millones
Pago de factura en línea	$ 8.7 millones
Procesamiento de pagos digitales	$ 9.6 millones

First Hawaiian, Inc. (FHB) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose First Hawaiian, Inc. over competitors in the Pacific region, grounded in their late 2025 financial and service structure.

Local expertise and deep-rooted relationships in the Pacific region.

First Hawaiian, Inc. is the holding company for First Hawaiian Bank, which is Hawaii's oldest and largest financial institution, established in 1858. The bank maintains a physical presence with access to 48 branches across Hawaii. This local foundation supports the largest combined deposit base in Hawaii, Guam, and Saipan. The bank's market leadership is a key proposition.

Comprehensive suite of banking, wealth management, and trust services.

First Hawaiian, Inc. operates as a full-service community bank offering a complete suite of products. These services include:

• Deposit products.
• Loans.
• Wealth management.
• Insurance.
• Trust services.
• Retirement planning.
• Credit card services.
• Merchant processing services.

Digital tools providing personalized financial insights (MoneyMap).

The bank offers digital tools within its FHB Online Banking platform. Budgeting tools, specifically MoneyMap, help clients track spending and align it with their financial goals. This digital support complements personalized guidance from a banker.

Financial stability and strong credit quality metrics.

The financial strength as of September 30, 2025, underpins customer confidence. The bank reported total assets of $24.1 billion and total deposits of $20.7 billion. The Net Interest Margin (NIM) for the third quarter of 2025 stood at 3.19%, an increase of 8 basis points from the prior quarter. Credit quality metrics show a healthy profile:

Metric	Value (as of 9/30/2025)
Allowance for Credit Losses (ACL)	$165.3 million
ACL Coverage of Total Loans and Leases	1.17%
Non-Performing Assets (NPAs)	26 basis points
QTD Net Charge-Offs (Annualized)	$4.2 million (or 0.12% of average loans)
Common Equity Tier 1 (CET1) Ratio	13.24%
Tier 1 Leverage Ratio	9.16%

The Return on Average Assets (ROA) for Q2 2025 was 1.23%. The bank posted a net income of $73.8 million for Q3 2025. Stability is a clear message here.

Priority Banking with premium features like preferred CD rates.

Priority Banking offers premium features designed for high-value clients. The Priority Banking Platinum Checking Account has a monthly service charge of $22 per month, which is waived if the combined balance is $35,000 or if there is a direct deposit of at least $4,000 per statement cycle. Features include:

• Access to preferred rates on Certificates of Deposit (CDs).
• ATM surcharge fees rebate up to $8 per statement cycle.
• Waived incoming wire transfer fees.
• Two Overdraft/NSF Fee Rebates Annually.

For example, as of November 13, 2025, a 30-90 Days CD offered a Priority CD APY of 0.08% compared to the standard 0.03% APY, with a minimum opening deposit of $1,000. The minimum opening deposit for the Personal Priority Banking Checking Account itself is $20. A limited-time offer included a $250 statement credit for new customers setting up a $500 direct deposit within 30 days.

Finance: draft 13-week cash view by Friday.

First Hawaiian, Inc. (FHB) - Canvas Business Model: Customer Relationships

You're looking at how First Hawaiian, Inc. (FHB) manages its connections with its customers across its markets in Hawaii, Guam, and Saipan.

Dedicated, personalized support through Priority Banking bankers.

Priority Banking offers personalized financial guidance directly from a dedicated banker. This service is tied to specific account structures, like the Personal Priority Banking Checking Account, which has a Monthly Service Charge of $22 per month. That fee is waived if you maintain a combined balance of $35,000 or have a direct deposit of at least $4,000 per statement cycle. For new enrollees in late 2025, there was a limited-time offer to earn a $250 statement credit after setting up a $500 direct deposit within 30 days. Priority Banking customers also receive enhancements like ATM surcharge fees rebates up to $8 per statement cycle.

High-touch relationship management for commercial and wealth clients.

For commercial and wealth segments, the relationship is managed through dedicated teams. FHB's total assets stood at $23.84 billion as of Q2 2025, supporting this structure. The Commercial Banking segment, which includes Commercial and Industrial (C&I) lending, saw C&I lending expand by 4.8% to $109 million in Q2 2025. The total loan portfolio was $14.35 billion in that same quarter. Wealth management services are a key offering alongside deposit products and lending.

Automated self-service via FHB Online and mobile banking.

Digital channels provide the backbone for routine customer interactions. FHB has been investing in technology to streamline service delivery. For instance, in retail lending, an AI/ML automated loan underwriting platform was deployed, which increased loan application approvals in previously un-scorable populations. This technology drove automated approvals to reach 40% of loan applications at one point (data as of December 31, 2024). Budgeting tools, such as MoneyMap, are available within FHB Online Banking to help customers track spending.

Transactional service at branch and ATM locations.

Physical presence remains important, with FHB maintaining access to 48 branches across Hawaii, Guam, and Saipan. This network supports transactional needs for all customer types. Total deposits were $20.3 billion at the end of 2024. Customers use these locations for face-to-face service and access to ATMs.

Digital engagement with personalized smart insights.

The bank uses data to drive engagement, moving toward proactive service models. The use of AI/ML in underwriting is an example of using data to refine risk measurement and decision speed. The bank's Q2 2025 Return on Average Assets (ROA) was 1.23%, and the Net Interest Margin (NIM) was 3.11%, reflecting efficient asset utilization that underpins the ability to invest in these digital insights. The efficiency ratio improved to 57.2% in Q2 2025.

Here's a quick look at the quantitative aspects of these relationship channels:

Relationship Channel Focus	Key Metric	Value (as of late 2025/latest report)	Unit/Context
Priority Banking Support	Priority Banking Platinum Monthly Service Charge	$22	Per month
Priority Banking Support	Waiver Threshold for Combined Balance	$35,000	Combined Balance
Priority Banking Support	ATM Fee Rebate Maximum	$8	Per statement cycle
Commercial/Wealth Management	Total Assets	$23.84 billion	Q2 2025
Commercial/Wealth Management	Total Loans and Leases	$14.35 billion	Q2 2025
Automated Self-Service	Automated Loan Approval Rate (Max Observed)	40%	Of loan applications (as of 12/31/2024)
Transactional Service	Branch Network Size	48	Locations

The bank's Q2 2025 net income was $73.2 million. You should check the Q3 2025 earnings release on October 24, 2025, for the most current figures on digital adoption and client segment growth.

Finance: draft 13-week cash view by Friday.

First Hawaiian, Inc. (FHB) - Canvas Business Model: Channels

You're looking at how First Hawaiian, Inc. (FHB) gets its services to customers as of late 2025. It's a mix of the traditional and the digital, which makes sense for a bank with deep roots in the Pacific region.

The physical footprint remains a core channel, especially for relationship-driven business and wealth segments. As of the Q2 2025 context, First Hawaiian Bank operated a network of 48 branches across Hawaii, plus locations in Guam and Saipan. This physical presence is complemented by an extensive ATM network for cash access, which is critical for day-to-day consumer needs across the islands.

On the digital front, the bank is actively pushing adoption. You see the FHB Mobile app for both consumer and business banking, which got a refresh with a new version launched in July 2025. For more complex or commercial needs, customers use the FHB Online and FHB Commercial Online platforms. Honestly, the push to digital is about efficiency; the Q3 2025 efficiency ratio improved to 55.3% from 57.2% the prior quarter.

For the high-touch segments, the channel shifts to dedicated personnel. Relationship managers are the primary delivery mechanism for commercial lending and wealth management clients. These teams help translate the bank's overall financial strength-like the $24.1 billion in total assets as of September 30, 2025-into tailored solutions for those clients.

Here's a quick look at some of the hard numbers from the latest reported quarter, Q3 2025, which gives you a sense of the scale these channels support:

Metric	Amount (Q3 2025)
Net Income	$73.8 million
Total Deposits	$20.7 billion
Net Interest Margin (NIM)	3.19%
Efficiency Ratio	55.3%
Quarterly Dividend Per Share	$0.26

The bank's strategy clearly involves using its physical locations to support high-value interactions while driving transactional volume through digital means. The focus on relationship managers for commercial and wealth segments means those channels are staffed by personnel who can leverage the bank's strong capital position, evidenced by the 3.19% net interest margin in Q3 2025.

The service delivery points for First Hawaiian, Inc. can be summarized by their function:

• Physical branch network for in-person service across the region.
• FHB Mobile app for on-the-go consumer and business transactions.
• FHB Online and FHB Commercial Online for desktop access.
• Extensive ATM fleet ensuring ubiquitous cash access.
• Dedicated Relationship Managers for complex commercial and wealth needs.

Finance: draft 13-week cash view by Friday.

First Hawaiian, Inc. (FHB) - Canvas Business Model: Customer Segments

The customer base for First Hawaiian, Inc. is geographically concentrated yet segmented by the nature of the financial relationship.

Retail consumers across Hawai'i, Guam, and Saipan form a core segment, supported by a physical presence of 50 banking locations throughout the State of Hawaii, Guam and Saipan as of February 2024. Consumer deposits, categorized under Retail Banking, represented 44% of the total deposit base as of December 31, 2024. By March 31, 2025, total deposits stood at $20,215.8 million.

Commercial businesses, from small local firms to large enterprises, are served through the Commercial Banking segment. This group accounted for 56% of the total deposit base as of December 31, 2024. The loan portfolio shows significant commercial exposure, with Commercial Real Estate (CRE) balances at $729 million, representing 16.5% of total loan balances as of the second quarter of 2025.

The customer segments are further detailed by the structure of the loan and deposit book, as reflected in the Q3 2025 figures:

• Total Deposits as of September 30, 2025: $20.7 billion.
• Total Loans and Leases as of September 30, 2025: $14.1 billion.
• Total Assets as of September 30, 2025: $24.1 billion.
• Retail deposits growth offset fluctuations in commercial accounts in Q1 2025.

High-net-worth individuals requiring wealth management and trust services are included within the Retail Banking offering. First Hawaiian, Inc. reported $22.2 billion in assets under administration as of December 31, 2024.

Public sector entities with significant operating accounts are managed within the broader commercial or Treasury and Other segments, which handles corporate asset and liability management activities. The bank maintains a leading position with the largest combined deposit base in Hawaii, Guam and Saipan.

Here is a snapshot of key balance sheet metrics relevant to the customer base as of late 2025 reporting periods:

Metric	Value (as of Date)	Segment Relevance
Total Deposits	$20.7 billion (Q3 2025)	Retail Consumers & Commercial Businesses
Commercial Deposit Share	56% (Dec 31, 2024)	Commercial Businesses
Consumer Deposit Share	44% (Dec 31, 2024)	Retail Consumers
Assets Under Administration	$22.2 billion (Dec 31, 2024)	High-Net-Worth Individuals
CRE Loans	$729 million (Q2 2025)	Commercial Businesses

The bank is recognized as the oldest and largest financial institution in Hawaii, with operations extending to Guam and Saipan.

First Hawaiian, Inc. (FHB) - Canvas Business Model: Cost Structure

You're looking at the core expenses First Hawaiian, Inc. (FHB) is managing to deliver its services across the Hawaiian Islands in late 2025. The cost structure is heavily influenced by managing funding costs, maintaining a physical presence, and investing in its digital future.

The interest expense tied to deposits is a major component, though FHB showed success in managing this cost through Q1 2025. Net Interest Income (NII) for the first quarter of 2025 was $160.5 million, which represented an increase of $1.8 million compared to the prior quarter. This improvement was explicitly attributed to lower deposit costs and the benefit from the Q4 2024 investment portfolio restructuring. The Net Interest Margin (NIM) reflected this success, expanding 5 basis points to 3.08% in Q1 2025, up from 3.03% in Q4 2024. By Q2 2025, the NIM further increased to 3.11%. The funding mix remained supportive, with the noninterest-bearing deposit ratio holding strong at 34% in Q1 2025.

Noninterest expense, which covers the day-to-day running of the business outside of interest costs, was $123.6 million in the first quarter of 2025. This was a slight decrease of $0.6 million from the $124.1 million reported in the fourth quarter of 2024. Management reiterated its full-year 2025 noninterest expense guidance to be approximately $510 million. The efficiency ratio improved significantly, moving from 65.5% in Q4 2024 to 58.2% in Q1 2025, and further to 57.2% in Q2 2025.

Here's a look at the key quarterly expense and related items for the first half of 2025:

Metric (USD Millions)	Q1 2025	Q2 2025	Q4 2024 (Prior Quarter Comparison)
Noninterest Expense	123.6	124.9	124.1
Provision for Credit Losses (PCL)	10.5	4.5	(0.8) (Negative Provision)
Net Interest Income (NII)	160.5	N/A	158.8

The Provision for Credit Losses (PCL) is a critical, though variable, cost reflecting forward-looking risk assessment. FHB recorded a PCL of $10.5 million in Q1 2025, a significant increase from the $0.8 million negative provision (reversal) recorded in Q4 2024, reflecting a more pessimistic macro forecast under CECL (Current Expected Credit Loss) methodology. This provision moderated to $4.5 million in Q2 2025.

Technology investment is an ongoing operational cost. Management commentary indicated that FHB plans to continue investing in technology to enhance customer service. While specific dollar amounts for digital transformation or MX platforms were not detailed as a separate line item, the overall Noninterest Expense guidance of approximately $510 million for the full year 2025 incorporates these strategic technology outlays.

Costs associated with the physical footprint, such as branch network maintenance and associated operational expenses, are embedded within the reported Noninterest Expense figures. The overall expense management strategy resulted in an efficiency ratio improvement to 58.2% in Q1 2025 and 57.2% in Q2 2025.

• The allowance for credit losses stood at $166.6 million as of March 31, 2025, representing 1.17% of total loans and leases.
• Annualized net charge-offs for Q1 2025 were 0.11% of average loans and leases.
• The reserve for unfunded commitments was $33.3 million at the end of Q1 2025.

Finance: draft Q3 2025 expense forecast by October 15th.

First Hawaiian, Inc. (FHB) - Canvas Business Model: Revenue Streams

You're looking at how First Hawaiian, Inc. actually brings in the money, which is key for any financial model. The revenue streams are clearly split between interest-based earnings and non-interest fees, just like you'd expect from a community bank with deep local roots.

The core engine is the Net Interest Income (NII). For the second quarter of 2025, First Hawaiian, Inc. reported NII totaling exactly $163.6 million. This figure was up 1.9 percent quarter-over-quarter from the prior quarter's $160.5 million, driven by a net interest margin (NIM) that expanded 3 basis points to 3.11% as of June 30, 2025.

Here's a quick look at the main components driving that interest income and the asset base supporting it:

• Loan and lease interest is generated from a gross portfolio size of $14.35 billion as of Q2 2025.
• Investment portfolio income comes from securities classified as Available-for-Sale (AFS) and Held-to-Maturity (HTM).

To give you the scale of the assets generating that interest, check out the Q2 2025 balance sheet snapshot:

Asset Category	Balance as of June 30, 2025 (in millions)
Gross Loans and Leases	$14,351.9
Investment Securities - AFS	$1,891.7
Investment Securities - HTM	$3,658.8

The second major bucket is Noninterest Income. For Q2 2025, this hit $54.0 million, which was a 6.9 percent increase from the first quarter's $50.5 million. Management anticipates a more stable, recurring run-rate for this stream moving forward.

This Noninterest Income covers several service-related activities. You can expect the regular, recurring piece of this revenue to settle around a specific range:

• Anticipated recurring Noninterest Income run-rate: approximately $51 million to $52 million per quarter.
• This stream includes revenue from service charges, fees associated with wealth management, and specific transaction-based services.

Specifically regarding merchant processing and credit card fees, these fall under the broader Noninterest Income category. First Hawaiian, Inc. offers these services to its consumer and commercial customers across Hawaii, Guam, and Saipan, contributing to the quarterly fee revenue.

Let's put the key Q2 2025 revenue numbers side-by-side for clarity:

Revenue Stream Component	Q2 2025 Amount (in millions)
Net Interest Income (NII)	$163.6
Total Noninterest Income	$54.0
Total Revenue (NII + Noninterest Income)	$217.6 (Calculated: $163.6 + $54.0)