First Hawaiian, Inc. (FHB): Business Model Canvas [Jan-2025 Mis à jour]

First Hawaiian, Inc. (FHB) est une puissance financière dynamique de manière unique dans le paysage bancaire hawaïen, offrant une approche complète et innovante des services financiers régionaux. En mélangeant stratégiquement la compréhension du marché local avec des technologies bancaires numériques de pointe, FHB a conçu un modèle commercial robuste qui répond aux divers besoins financiers des résidents, des entreprises et des institutions hawaïens. Leur proposition de valeur distinctive combine des relations client personnalisées, des infrastructures technologiques avancées et un engagement profond envers les banques axées sur la communauté, ce qui en fait une institution financière pivot dans l'écosystème économique de la région du Pacifique.

First Hawaiian, Inc. (FHB) - Modèle commercial: partenariats clés

Entreprises hawaïennes locales et promoteurs immobiliers

La First Hawaiian Bank maintient des partenariats stratégiques avec les entreprises locales de Hawaï. Depuis 2023, la banque a:

Catégorie de partenariat	Nombre de partenariats	Valeur totale
Prêts commerciaux locaux	1 247 partenariats actifs	892 millions de dollars de prêts commerciaux
Financement du développement immobilier	87 Projets de développement actif	1,3 milliard de dollars de financement immobilier

Provideurs de services de technologie financière (FinTech)

First Hawaiian Bank collabore avec plusieurs partenaires fintech:

• Intégration de la plate-forme bancaire numérique avec 6 fournisseurs de technologies
• Solutions bancaires mobiles de 3 sociétés fintech spécialisées
• Partenariats de cybersécurité avec 4 entreprises technologiques

Sociétés d'assurance et de gestion de la patrimoine

Type de partenaire	Nombre de partenariats	Les revenus annuels générés
Assureurs	12 partenariats stratégiques	47,2 millions de dollars de revenus de référence
Sociétés de gestion de patrimoine	8 réseaux collaboratifs	63,5 millions de dollars en actifs gérés

Institutions gouvernementales et réglementaires

First Hawaiian Bank maintient la conformité et la collaboration avec:

• Département d'État du commerce et des affaires de la consommation d'Hawaï
• Banque fédérale de la Réserve de San Francisco
• Federal Deposit Insurance Corporation (FDIC)

Organisations communautaires et réseaux à but non lucratif

Type d'organisation	Nombre de partenariats	Investissement communautaire
Organisation à but non lucratif locale	42 partenariats actifs	3,7 millions de dollars d'investissements communautaires
Organisations de développement économique	17 réseaux collaboratifs	2,1 millions de dollars de soutien économique

First Hawaiian, Inc. (FHB) - Modèle d'entreprise: activités clés

Services bancaires commerciaux et de détail

First Hawaiian Bank a généré 1,21 milliard de dollars de revenus totaux pour l'exercice 2023. Les services bancaires commerciaux représentaient environ 456 millions de dollars de revenus totaux.

Catégorie de service bancaire	Revenus annuels	Part de marché
Prêts commerciaux	287 millions de dollars	42% sur le marché d'Hawaï
Comptes de chèques d'entreprise	89 millions de dollars	38% sur le marché d'Hawaï
Services de gestion de trésorerie	80 millions de dollars	45% sur le marché d'Hawaï

Prêts hypothécaires et financement immobilier

Le portefeuille de prêts hypothécaires a totalisé 5,2 milliards de dollars en 2023, avec une taille de prêt moyenne de 475 000 $.

• Originations hypothécaires résidentielles: 1,3 milliard de dollars
• Prêts immobiliers commerciaux: 2,7 milliards de dollars
• Taux d'intérêt hypothécaire moyen: 6,75%

Développement de la plate-forme bancaire numérique

Les investissements bancaires numériques ont atteint 42 millions de dollars en 2023.

Service numérique	Adoption des utilisateurs	Investissement annuel
Application bancaire mobile	237 000 utilisateurs actifs	18 millions de dollars
Plateforme bancaire en ligne	312 000 utilisateurs enregistrés	15 millions de dollars
Systèmes de paiement numérique	156 000 utilisateurs actifs	9 millions de dollars

Advisory de gestion de la patrimoine et d'investissement

Les actifs sous gestion ont totalisé 8,7 milliards de dollars en 2023.

• Gestion privée de patrimoine: 3,2 milliards de dollars
• Services de conseil en placement: 2,5 milliards de dollars
• Comptes de planification de la retraite: 3 milliards de dollars

Gestion des risques et conseil financier

La division de gestion des risques a généré 97 millions de dollars en 2023.

Service de gestion des risques	Revenus annuels	Clientèle
Évaluation des risques d'entreprise	42 millions de dollars	387 clients d'entreprise
Conseil de conformité financière	35 millions de dollars	276 clients commerciaux
Gestion des risques de crédit	20 millions de dollars	214 institutions financières

First Hawaiian, Inc. (FHB) - Modèle d'entreprise: Ressources clés

Forte infrastructure bancaire régionale à Hawaï

Au quatrième trimestre 2023, la First Hawaiian Bank maintient 62 succursales à travers Hawaï. Actif total: 24,2 milliards de dollars. Dépôts totaux: 20,1 milliards de dollars.

Catégorie de ressources	Détails spécifiques	Métriques quantitatives
Infrastructure physique	Réseau de succursale	62 succursales à Hawaï
Présence géographique	Îles couvertes	Oahu, Maui, Hawaï, Kauai

Technologie des banques numériques avancées

Les plates-formes bancaires numériques comprennent des services bancaires mobiles et en ligne avec:

• Téléchargements d'applications mobiles: 250 000+
• Capacités de transaction en ligne
• Infrastructure de cybersécurité avancée

Équipe de gestion financière expérimentée

Composition du leadership à partir de 2024:

• Pureur exécutif moyen: plus de 15 ans
• Expérience bancaire combinée: 150+ ans
• PDG: Robert Harrison (vétéran bancaire)

Réseau de succursale étendue

Île	Nombre de branches	Pénétration du marché
Oahu	38	61.3%
Maudi	9	14.5%
Hawaii	8	12.9%
Kauai	7	11.3%

Systèmes de gestion de la relation client robustes

Métriques de la plate-forme CRM:

• Base de données client: 350 000+ comptes actifs
• Taux d'engagement numérique: 68%
• Taux moyen de rétention de la clientèle: 87%

First Hawaiian, Inc. (FHB) - Modèle d'entreprise: propositions de valeur

Solutions bancaires complètes pour les marchés hawaïens locaux

First Hawaiian Bank propose une gamme de services bancaires spécialement conçus pour le marché hawaïen:

Catégorie de service	Pénétration totale du marché	Revenus annuels
Banque personnelle	42,7% de la part de marché d'Hawaï	287,6 millions de dollars
Banque commerciale	38,5% des clients commerciaux locaux	412,3 millions de dollars
Services hypothécaires	33,2% des prêts résidentiels d'Hawaï	215,4 millions de dollars

Services financiers personnalisés adaptés aux besoins régionaux

Produits financiers spécialisés pour le marché unique d'Hawaï:

• Programmes de prêt spécifiques à l'agriculture et au tourisme
• Packages d'assistance aux petites entreprises
• Sensibilité culturelle dans les services de conseil financier

Expériences de banque numérique et mobile pratique

Métriques de performance bancaire numérique:

Plate-forme numérique	Utilisateurs actifs	Volume de transaction
Application bancaire mobile	127 500 utilisateurs actifs	3,2 millions de transactions mensuelles
Plateforme bancaire en ligne	98 300 utilisateurs enregistrés	2,7 millions de transactions mensuelles

Taux d'intérêt concurrentiels et produits financiers

Taux d'intérêt et offres de produits:

• Compte d'épargne: 0,45% APY
• Compte chèque: 0,15% APY
• CD à 12 mois: 1,75% APY
• Taux hypothécaires: à partir de 6,25%

Solide approche bancaire axée sur la communauté

Métriques d'engagement communautaire:

Zone d'investissement communautaire	Contribution annuelle	Impact
Subventions commerciales locales	3,2 millions de dollars	127 petites entreprises soutenues
Bourses éducatives	$750,000	92 étudiants financés
Développement communautaire	1,5 million de dollars	18 projets communautaires

First Hawaiian, Inc. (FHB) - Modèle d'entreprise: relations avec les clients

Service client personnalisé

First Hawaiian Bank maintient 62 succursales à Hawaï avec 1 041 employés à temps plein dédiés au service client au 31 décembre 2022. La banque fournit un service personnalisé via plusieurs canaux avec un temps d'interaction client moyen de 15 à 20 minutes par session.

Canal de service	Taux d'interaction client
Services en branche	42%
Banque numérique	38%
Banque téléphonique	20%

Plates-formes bancaires numériques en libre-service

First Hawaiian propose des plateformes bancaires numériques avec les statistiques d'utilisation suivantes:

• Téléchargements d'applications bancaires mobiles: 175 000
• Utilisateurs bancaires en ligne: 245 000
• Volume des transactions numériques: 3,2 millions de transactions en 2022

Gestion des relations pour les entreprises et les clients individuels

La banque dessert environ 95 000 clients commerciaux et 350 000 clients individuels à Hawaï. Les gestionnaires de relations sont affectés en fonction des segments de clients:

Segment client	Gestionnaires de relations dédiées
Banque commerciale	37 gestionnaires
Banque des petites entreprises	52 gestionnaires
Banque privée	22 gestionnaires

Consultations de conseil financier régulières

First Hawaiian fournit des services de conseil financier avec les mesures suivantes:

• Conseillers financiers totaux: 48
• Portfolio moyen des clients: 2,3 millions de dollars
• Consultations consultatives annuelles par client: 2.4

Engagement communautaire et programmes de soutien local

L'investissement communautaire en 2022 comprenait:

• Dons communautaires totaux: 1,2 million de dollars
• Organisations locales à but non lucratif soutenues: 87
• Heures de bénévolat des employés: 4 500 heures

First Hawaiian, Inc. (FHB) - Modèle d'entreprise: canaux

Emplacements de branche physiques

Branches totales: 62 emplacements à travers Hawaï

Île	Nombre de branches
Oahu	38
Hawaï (grande île)	9
Maudi	10
Kauai	5

Site Web de banque en ligne

Caractéristiques de la plate-forme numérique:

• Gestion des comptes
• Services de paiement
• Transferts de fonds
• Dépôt de chèques mobiles

Trafic de site Web: 1,2 million de visiteurs mensuels uniques

Application bancaire mobile

Statistiques des applications mobiles:

• Disponible sur iOS et Android
• Plus de 250 000 utilisateurs mensuels actifs
• 4.7 / 5 Note sur l'App Store
• Note 4.6 / 5 sur Google Play Store

Réseau ATM

Type de guichet automatique	Compte total
ATM appartenant à des banques	72
ATM du réseau partagé	150
Accès ATM total	222

Téléphone et support client numérique

Canaux de support:

• Ligne téléphonique du service client 24/7
• Chat en direct sur le site Web
• Assistance par e-mail
• Canaux de soutien aux médias sociaux

Temps de réponse moyen: 12 minutes

Interactions annuelles sur le support client: 750,000

First Hawaiian, Inc. (FHB) - Modèle d'entreprise: segments de clientèle

Résidents hawaïens locaux

Au quatrième trimestre 2023, la First Hawaiian Bank dessert environ 315 000 résidents hawaïens locaux par le biais de services bancaires personnels.

Caractéristique du segment	Données statistiques
Comptes bancaires personnels totaux	237,500
Solde moyen du compte	$42,300
Pourcentage de clientèle locale	68%

Petites et moyennes entreprises

First Hawaiian Bank soutient 22 750 petites et moyennes entreprises de taille à travers Hawaï.

• Relations totales de Banking PME: 22,750
• Taille moyenne des prêts commerciaux: 375 000 $
• Portfolio total de prêts PME: 8,5 milliards de dollars

Clients corporatifs et commerciaux

La banque dessert 1 850 clients d'entreprise et commerciaux avec des solutions bancaires spécialisées.

Métriques de la banque d'entreprise	Valeur
Total des clients d'entreprise	1,850
Taille moyenne des prêts commerciaux	2,3 millions de dollars
Revenus bancaires commerciaux	127,6 millions de dollars

Individus à haute nette

First Hawaiian Bank gère la richesse pour 4 500 clients à haute teneur en naissance.

• Clients totaux à haute navette: 4 500
• Solde du compte minimum: 1 million de dollars
• Actifs totaux de gestion de patrimoine: 3,2 milliards de dollars

Gouvernement local et clients institutionnels

La banque entretient des relations bancaires avec 85 clients gouvernementaux et institutionnels.

Segment bancaire institutionnel	Statistiques
Clients gouvernementaux / institutionnels totaux	85
Portefeuille bancaire institutionnel total	1,9 milliard de dollars
Taille moyenne des dépôts institutionnels	22,4 millions de dollars

First Hawaiian, Inc. (FHB) - Modèle d'entreprise: Structure des coûts

Salaires et avantages sociaux des employés

En ce qui concerne le rapport annuel de 2023, First Hawaiian, Inc. a déclaré des frais de rémunération totale de 310,5 millions de dollars. La ventilation comprend:

Catégorie de dépenses	Montant ($)
Dépenses salariales	215,3 millions de dollars
Avantages sociaux	95,2 millions de dollars

Maintenance des infrastructures technologiques

L'investissement technologique et d'infrastructure numérique pour 2023 a totalisé 42,7 millions de dollars, avec des allocations spécifiques:

• Mise à niveau des systèmes bancaires de base: 18,2 millions de dollars
• Infrastructure de cybersécurité: 12,5 millions de dollars
• Plateformes bancaires numériques: 12,0 millions de dollars

Dépenses de fonctionnement de la succursale

First Hawaiian exploite 62 succursales avec des coûts d'exploitation annuels de 87,3 millions de dollars:

Catégorie de coûts opérationnels	Montant ($)
Loyer et installations	37,6 millions de dollars
Services publics	16,2 millions de dollars
Entretien	33,5 millions de dollars

Coûts de conformité réglementaire

Les dépenses de conformité pour 2023 étaient de 24,6 millions de dollars, notamment:

• Représentation juridique et réglementaire: 12,3 millions de dollars
• Audit et gestion des risques: 8,7 millions de dollars
• Formation en conformité: 3,6 millions de dollars

Frais de marketing et d'acquisition des clients

Les dépenses de marketing pour 2023 ont totalisé 19,4 millions de dollars:

Canal de marketing	Montant ($)
Marketing numérique	8,6 millions de dollars
Médias traditionnels	6,3 millions de dollars
Programmes d'acquisition de clients	4,5 millions de dollars

First Hawaiian, Inc. (FHB) - Modèle d'entreprise: Strots de revenus

Revenu des intérêts des prêts et hypothèques

Pour l'exercice se terminant le 31 décembre 2023, First Hawaiian, Inc. a déclaré un revenu net d'intérêts de 466 millions de dollars. La répartition du portefeuille de prêts était la suivante:

Catégorie de prêt	Solde total des prêts	Rendement moyen
Prêts commerciaux	4,2 milliards de dollars	5.75%
Hypothèques résidentielles	3,8 milliards de dollars	5.25%
Prêts à la consommation	1,1 milliard de dollars	6.15%

Frais de service bancaire

Les revenus des frais de service pour 2023 ont totalisé 92,3 millions de dollars, avec les catégories de frais suivants:

• Frais de maintenance du compte: 24,5 millions de dollars
• Frais de transaction ATM: 8,7 millions de dollars
• Frais de découvert: 15,2 millions de dollars
• Frais de transfert de fil: 6,9 millions de dollars
• Autres frais de service bancaire: 37 millions de dollars

Commissions de gestion de la patrimoine

Les revenus de gestion de patrimoine pour 2023 ont atteint 78,6 millions de dollars, avec la ventilation suivante:

Catégorie de service	Revenu
Services de conseil en investissement	42,3 millions de dollars
Confiance et planification successorale	21,5 millions de dollars
Planification de la retraite	14,8 millions de dollars

Ventes de produits d'investissement

Les ventes de produits d'investissement ont généré 53,4 millions de dollars de revenus pour 2023:

• Ventes de fonds communs de placement: 22,7 millions de dollars
• Ventes de rente: 15,6 millions de dollars
• Produits d'investissement structurés: 9,3 millions de dollars
• Autres produits d'investissement: 5,8 millions de dollars

Revenus des transactions bancaires numériques

Les revenus des transactions bancaires numériques pour 2023 s'élevaient à 36,5 millions de dollars:

Service numérique	Revenu
Transactions bancaires mobiles	18,2 millions de dollars
Payage des factures en ligne	8,7 millions de dollars
Traitement des paiements numériques	9,6 millions de dollars

First Hawaiian, Inc. (FHB) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose First Hawaiian, Inc. over competitors in the Pacific region, grounded in their late 2025 financial and service structure.

Local expertise and deep-rooted relationships in the Pacific region.

First Hawaiian, Inc. is the holding company for First Hawaiian Bank, which is Hawaii's oldest and largest financial institution, established in 1858. The bank maintains a physical presence with access to 48 branches across Hawaii. This local foundation supports the largest combined deposit base in Hawaii, Guam, and Saipan. The bank's market leadership is a key proposition.

Comprehensive suite of banking, wealth management, and trust services.

First Hawaiian, Inc. operates as a full-service community bank offering a complete suite of products. These services include:

• Deposit products.
• Loans.
• Wealth management.
• Insurance.
• Trust services.
• Retirement planning.
• Credit card services.
• Merchant processing services.

Digital tools providing personalized financial insights (MoneyMap).

The bank offers digital tools within its FHB Online Banking platform. Budgeting tools, specifically MoneyMap, help clients track spending and align it with their financial goals. This digital support complements personalized guidance from a banker.

Financial stability and strong credit quality metrics.

The financial strength as of September 30, 2025, underpins customer confidence. The bank reported total assets of $24.1 billion and total deposits of $20.7 billion. The Net Interest Margin (NIM) for the third quarter of 2025 stood at 3.19%, an increase of 8 basis points from the prior quarter. Credit quality metrics show a healthy profile:

Metric	Value (as of 9/30/2025)
Allowance for Credit Losses (ACL)	$165.3 million
ACL Coverage of Total Loans and Leases	1.17%
Non-Performing Assets (NPAs)	26 basis points
QTD Net Charge-Offs (Annualized)	$4.2 million (or 0.12% of average loans)
Common Equity Tier 1 (CET1) Ratio	13.24%
Tier 1 Leverage Ratio	9.16%

The Return on Average Assets (ROA) for Q2 2025 was 1.23%. The bank posted a net income of $73.8 million for Q3 2025. Stability is a clear message here.

Priority Banking with premium features like preferred CD rates.

Priority Banking offers premium features designed for high-value clients. The Priority Banking Platinum Checking Account has a monthly service charge of $22 per month, which is waived if the combined balance is $35,000 or if there is a direct deposit of at least $4,000 per statement cycle. Features include:

• Access to preferred rates on Certificates of Deposit (CDs).
• ATM surcharge fees rebate up to $8 per statement cycle.
• Waived incoming wire transfer fees.
• Two Overdraft/NSF Fee Rebates Annually.

For example, as of November 13, 2025, a 30-90 Days CD offered a Priority CD APY of 0.08% compared to the standard 0.03% APY, with a minimum opening deposit of $1,000. The minimum opening deposit for the Personal Priority Banking Checking Account itself is $20. A limited-time offer included a $250 statement credit for new customers setting up a $500 direct deposit within 30 days.

Finance: draft 13-week cash view by Friday.

First Hawaiian, Inc. (FHB) - Canvas Business Model: Customer Relationships

You're looking at how First Hawaiian, Inc. (FHB) manages its connections with its customers across its markets in Hawaii, Guam, and Saipan.

Dedicated, personalized support through Priority Banking bankers.

Priority Banking offers personalized financial guidance directly from a dedicated banker. This service is tied to specific account structures, like the Personal Priority Banking Checking Account, which has a Monthly Service Charge of $22 per month. That fee is waived if you maintain a combined balance of $35,000 or have a direct deposit of at least $4,000 per statement cycle. For new enrollees in late 2025, there was a limited-time offer to earn a $250 statement credit after setting up a $500 direct deposit within 30 days. Priority Banking customers also receive enhancements like ATM surcharge fees rebates up to $8 per statement cycle.

High-touch relationship management for commercial and wealth clients.

For commercial and wealth segments, the relationship is managed through dedicated teams. FHB's total assets stood at $23.84 billion as of Q2 2025, supporting this structure. The Commercial Banking segment, which includes Commercial and Industrial (C&I) lending, saw C&I lending expand by 4.8% to $109 million in Q2 2025. The total loan portfolio was $14.35 billion in that same quarter. Wealth management services are a key offering alongside deposit products and lending.

Automated self-service via FHB Online and mobile banking.

Digital channels provide the backbone for routine customer interactions. FHB has been investing in technology to streamline service delivery. For instance, in retail lending, an AI/ML automated loan underwriting platform was deployed, which increased loan application approvals in previously un-scorable populations. This technology drove automated approvals to reach 40% of loan applications at one point (data as of December 31, 2024). Budgeting tools, such as MoneyMap, are available within FHB Online Banking to help customers track spending.

Transactional service at branch and ATM locations.

Physical presence remains important, with FHB maintaining access to 48 branches across Hawaii, Guam, and Saipan. This network supports transactional needs for all customer types. Total deposits were $20.3 billion at the end of 2024. Customers use these locations for face-to-face service and access to ATMs.

Digital engagement with personalized smart insights.

The bank uses data to drive engagement, moving toward proactive service models. The use of AI/ML in underwriting is an example of using data to refine risk measurement and decision speed. The bank's Q2 2025 Return on Average Assets (ROA) was 1.23%, and the Net Interest Margin (NIM) was 3.11%, reflecting efficient asset utilization that underpins the ability to invest in these digital insights. The efficiency ratio improved to 57.2% in Q2 2025.

Here's a quick look at the quantitative aspects of these relationship channels:

Relationship Channel Focus	Key Metric	Value (as of late 2025/latest report)	Unit/Context
Priority Banking Support	Priority Banking Platinum Monthly Service Charge	$22	Per month
Priority Banking Support	Waiver Threshold for Combined Balance	$35,000	Combined Balance
Priority Banking Support	ATM Fee Rebate Maximum	$8	Per statement cycle
Commercial/Wealth Management	Total Assets	$23.84 billion	Q2 2025
Commercial/Wealth Management	Total Loans and Leases	$14.35 billion	Q2 2025
Automated Self-Service	Automated Loan Approval Rate (Max Observed)	40%	Of loan applications (as of 12/31/2024)
Transactional Service	Branch Network Size	48	Locations

The bank's Q2 2025 net income was $73.2 million. You should check the Q3 2025 earnings release on October 24, 2025, for the most current figures on digital adoption and client segment growth.

Finance: draft 13-week cash view by Friday.

First Hawaiian, Inc. (FHB) - Canvas Business Model: Channels

You're looking at how First Hawaiian, Inc. (FHB) gets its services to customers as of late 2025. It's a mix of the traditional and the digital, which makes sense for a bank with deep roots in the Pacific region.

The physical footprint remains a core channel, especially for relationship-driven business and wealth segments. As of the Q2 2025 context, First Hawaiian Bank operated a network of 48 branches across Hawaii, plus locations in Guam and Saipan. This physical presence is complemented by an extensive ATM network for cash access, which is critical for day-to-day consumer needs across the islands.

On the digital front, the bank is actively pushing adoption. You see the FHB Mobile app for both consumer and business banking, which got a refresh with a new version launched in July 2025. For more complex or commercial needs, customers use the FHB Online and FHB Commercial Online platforms. Honestly, the push to digital is about efficiency; the Q3 2025 efficiency ratio improved to 55.3% from 57.2% the prior quarter.

For the high-touch segments, the channel shifts to dedicated personnel. Relationship managers are the primary delivery mechanism for commercial lending and wealth management clients. These teams help translate the bank's overall financial strength-like the $24.1 billion in total assets as of September 30, 2025-into tailored solutions for those clients.

Here's a quick look at some of the hard numbers from the latest reported quarter, Q3 2025, which gives you a sense of the scale these channels support:

Metric	Amount (Q3 2025)
Net Income	$73.8 million
Total Deposits	$20.7 billion
Net Interest Margin (NIM)	3.19%
Efficiency Ratio	55.3%
Quarterly Dividend Per Share	$0.26

The bank's strategy clearly involves using its physical locations to support high-value interactions while driving transactional volume through digital means. The focus on relationship managers for commercial and wealth segments means those channels are staffed by personnel who can leverage the bank's strong capital position, evidenced by the 3.19% net interest margin in Q3 2025.

The service delivery points for First Hawaiian, Inc. can be summarized by their function:

• Physical branch network for in-person service across the region.
• FHB Mobile app for on-the-go consumer and business transactions.
• FHB Online and FHB Commercial Online for desktop access.
• Extensive ATM fleet ensuring ubiquitous cash access.
• Dedicated Relationship Managers for complex commercial and wealth needs.

Finance: draft 13-week cash view by Friday.

First Hawaiian, Inc. (FHB) - Canvas Business Model: Customer Segments

The customer base for First Hawaiian, Inc. is geographically concentrated yet segmented by the nature of the financial relationship.

Retail consumers across Hawai'i, Guam, and Saipan form a core segment, supported by a physical presence of 50 banking locations throughout the State of Hawaii, Guam and Saipan as of February 2024. Consumer deposits, categorized under Retail Banking, represented 44% of the total deposit base as of December 31, 2024. By March 31, 2025, total deposits stood at $20,215.8 million.

Commercial businesses, from small local firms to large enterprises, are served through the Commercial Banking segment. This group accounted for 56% of the total deposit base as of December 31, 2024. The loan portfolio shows significant commercial exposure, with Commercial Real Estate (CRE) balances at $729 million, representing 16.5% of total loan balances as of the second quarter of 2025.

The customer segments are further detailed by the structure of the loan and deposit book, as reflected in the Q3 2025 figures:

• Total Deposits as of September 30, 2025: $20.7 billion.
• Total Loans and Leases as of September 30, 2025: $14.1 billion.
• Total Assets as of September 30, 2025: $24.1 billion.
• Retail deposits growth offset fluctuations in commercial accounts in Q1 2025.

High-net-worth individuals requiring wealth management and trust services are included within the Retail Banking offering. First Hawaiian, Inc. reported $22.2 billion in assets under administration as of December 31, 2024.

Public sector entities with significant operating accounts are managed within the broader commercial or Treasury and Other segments, which handles corporate asset and liability management activities. The bank maintains a leading position with the largest combined deposit base in Hawaii, Guam and Saipan.

Here is a snapshot of key balance sheet metrics relevant to the customer base as of late 2025 reporting periods:

Metric	Value (as of Date)	Segment Relevance
Total Deposits	$20.7 billion (Q3 2025)	Retail Consumers & Commercial Businesses
Commercial Deposit Share	56% (Dec 31, 2024)	Commercial Businesses
Consumer Deposit Share	44% (Dec 31, 2024)	Retail Consumers
Assets Under Administration	$22.2 billion (Dec 31, 2024)	High-Net-Worth Individuals
CRE Loans	$729 million (Q2 2025)	Commercial Businesses

The bank is recognized as the oldest and largest financial institution in Hawaii, with operations extending to Guam and Saipan.

First Hawaiian, Inc. (FHB) - Canvas Business Model: Cost Structure

You're looking at the core expenses First Hawaiian, Inc. (FHB) is managing to deliver its services across the Hawaiian Islands in late 2025. The cost structure is heavily influenced by managing funding costs, maintaining a physical presence, and investing in its digital future.

The interest expense tied to deposits is a major component, though FHB showed success in managing this cost through Q1 2025. Net Interest Income (NII) for the first quarter of 2025 was $160.5 million, which represented an increase of $1.8 million compared to the prior quarter. This improvement was explicitly attributed to lower deposit costs and the benefit from the Q4 2024 investment portfolio restructuring. The Net Interest Margin (NIM) reflected this success, expanding 5 basis points to 3.08% in Q1 2025, up from 3.03% in Q4 2024. By Q2 2025, the NIM further increased to 3.11%. The funding mix remained supportive, with the noninterest-bearing deposit ratio holding strong at 34% in Q1 2025.

Noninterest expense, which covers the day-to-day running of the business outside of interest costs, was $123.6 million in the first quarter of 2025. This was a slight decrease of $0.6 million from the $124.1 million reported in the fourth quarter of 2024. Management reiterated its full-year 2025 noninterest expense guidance to be approximately $510 million. The efficiency ratio improved significantly, moving from 65.5% in Q4 2024 to 58.2% in Q1 2025, and further to 57.2% in Q2 2025.

Here's a look at the key quarterly expense and related items for the first half of 2025:

Metric (USD Millions)	Q1 2025	Q2 2025	Q4 2024 (Prior Quarter Comparison)
Noninterest Expense	123.6	124.9	124.1
Provision for Credit Losses (PCL)	10.5	4.5	(0.8) (Negative Provision)
Net Interest Income (NII)	160.5	N/A	158.8

The Provision for Credit Losses (PCL) is a critical, though variable, cost reflecting forward-looking risk assessment. FHB recorded a PCL of $10.5 million in Q1 2025, a significant increase from the $0.8 million negative provision (reversal) recorded in Q4 2024, reflecting a more pessimistic macro forecast under CECL (Current Expected Credit Loss) methodology. This provision moderated to $4.5 million in Q2 2025.

Technology investment is an ongoing operational cost. Management commentary indicated that FHB plans to continue investing in technology to enhance customer service. While specific dollar amounts for digital transformation or MX platforms were not detailed as a separate line item, the overall Noninterest Expense guidance of approximately $510 million for the full year 2025 incorporates these strategic technology outlays.

Costs associated with the physical footprint, such as branch network maintenance and associated operational expenses, are embedded within the reported Noninterest Expense figures. The overall expense management strategy resulted in an efficiency ratio improvement to 58.2% in Q1 2025 and 57.2% in Q2 2025.

• The allowance for credit losses stood at $166.6 million as of March 31, 2025, representing 1.17% of total loans and leases.
• Annualized net charge-offs for Q1 2025 were 0.11% of average loans and leases.
• The reserve for unfunded commitments was $33.3 million at the end of Q1 2025.

Finance: draft Q3 2025 expense forecast by October 15th.

First Hawaiian, Inc. (FHB) - Canvas Business Model: Revenue Streams

You're looking at how First Hawaiian, Inc. actually brings in the money, which is key for any financial model. The revenue streams are clearly split between interest-based earnings and non-interest fees, just like you'd expect from a community bank with deep local roots.

The core engine is the Net Interest Income (NII). For the second quarter of 2025, First Hawaiian, Inc. reported NII totaling exactly $163.6 million. This figure was up 1.9 percent quarter-over-quarter from the prior quarter's $160.5 million, driven by a net interest margin (NIM) that expanded 3 basis points to 3.11% as of June 30, 2025.

Here's a quick look at the main components driving that interest income and the asset base supporting it:

• Loan and lease interest is generated from a gross portfolio size of $14.35 billion as of Q2 2025.
• Investment portfolio income comes from securities classified as Available-for-Sale (AFS) and Held-to-Maturity (HTM).

To give you the scale of the assets generating that interest, check out the Q2 2025 balance sheet snapshot:

Asset Category	Balance as of June 30, 2025 (in millions)
Gross Loans and Leases	$14,351.9
Investment Securities - AFS	$1,891.7
Investment Securities - HTM	$3,658.8

The second major bucket is Noninterest Income. For Q2 2025, this hit $54.0 million, which was a 6.9 percent increase from the first quarter's $50.5 million. Management anticipates a more stable, recurring run-rate for this stream moving forward.

This Noninterest Income covers several service-related activities. You can expect the regular, recurring piece of this revenue to settle around a specific range:

• Anticipated recurring Noninterest Income run-rate: approximately $51 million to $52 million per quarter.
• This stream includes revenue from service charges, fees associated with wealth management, and specific transaction-based services.

Specifically regarding merchant processing and credit card fees, these fall under the broader Noninterest Income category. First Hawaiian, Inc. offers these services to its consumer and commercial customers across Hawaii, Guam, and Saipan, contributing to the quarterly fee revenue.

Let's put the key Q2 2025 revenue numbers side-by-side for clarity:

Revenue Stream Component	Q2 2025 Amount (in millions)
Net Interest Income (NII)	$163.6
Total Noninterest Income	$54.0
Total Revenue (NII + Noninterest Income)	$217.6 (Calculated: $163.6 + $54.0)