Hingham Institution for Savings (HIFS): Lienzo del Modelo de Negocios [Actualizado en Ene-2025]

Ubicada en el corazón de Massachusetts, la Institución Hingham para ahorros (HIF) emerge como una potencia financiera dinámica, tejiendo un modelo de negocio sofisticado que trasciende los paradigmas bancarios tradicionales. Al combinar estratégicamente el enfoque de la comunidad local con servicios financieros innovadores, HIFS ha creado un enfoque único que se diferencia en el panorama bancario competitivo. Desde soluciones de préstamos personalizados hasta plataformas digitales de vanguardia, el lienzo modelo de negocio de la institución revela una narrativa convincente de asociaciones estratégicas, propuestas de valor centradas en el cliente y un ecosistema financiero sólido diseñado para satisfacer las necesidades matizadas de las empresas e individuos locales.

Hingham Institution for Savings (HIFS) - Modelo de negocios: asociaciones clave

Asociaciones comerciales locales en Massachusetts

Hingham Institution for Savings participa activamente en las siguientes redes comerciales locales:

Asociación	Estado de membresía	Compromiso anual
Asociación de Banqueros de Massachusetts	Miembro activo	6 eventos de redes por año
Cámara de Comercio de South Shore	Socio estratégico	4 Iniciativas de colaboración anualmente

Redes bancarias regionales

HIFS mantiene asociaciones estratégicas con redes bancarias regionales:

• Banco federal de préstamos hipotecarios de Boston
• Banqueros comunitarios independientes de América
• Consorcio bancario de Nueva Inglaterra

Desarrolladores de bienes raíces comerciales

Las asociaciones clave de desarrollo inmobiliario comercial incluyen:

Revelador	Cartera de préstamos totales	Enfoque geográfico
Beacon Capital Partners	$ 42.6 millones	Área metropolitana de Boston
Desarrollo de WS	$ 35.2 millones	Regiones costeras de Massachusetts

Socios de préstamos hipotecarios

HIFS colabora con socios de préstamos hipotecarios:

• Fannie Mae
• Freddie Mac
• Asociación de vivienda de Massachusetts

Proveedores de servicios de gestión de patrimonio

Las asociaciones de servicios financieros incluyen:

Proveedor	Alcance de la asociación	Activo colaborativo
Raymond James	Servicios de asesoramiento de inversiones	$ 124.5 millones de activos administrados
LPL Financial	Planificación de jubilación	$ 98.3 millones de cartera administrada

Hingham Institution for Savings (HIFS) - Modelo de negocio: actividades clave

Préstamos comerciales y residenciales

A partir del cuarto trimestre de 2023, HIFS reportó una cartera de préstamos totales de $ 1.47 mil millones, con el siguiente desglose:

Categoría de préstamo	Cantidad total	Porcentaje
Préstamos inmobiliarios comerciales	$ 892 millones	60.7%
Préstamos hipotecarios residenciales	$ 468 millones	31.8%
Préstamos de construcción	$ 110 millones	7.5%

Servicios de banca personal y comercial

HIFS proporciona a los servicios bancarios las siguientes métricas clave:

• Cuentas de depósito total: 22,415
• Saldo promedio de depósito: $ 287,600
• Cuentas corrientes de negocios: 3,678
• Cuentas corrientes personales: 18,737

Inversión y gestión de patrimonio

Servicios de inversión a partir de 2023:

Categoría de servicio	Activos totales bajo administración
Cuentas de inversión personal	$ 215 millones
Servicios de inversión empresarial	$ 87 millones

Mantenimiento de la plataforma de banca digital

Inversión en infraestructura bancaria digital en 2023:

• Gasto de infraestructura tecnológica: $ 2.3 millones
• Usuarios bancarios en línea: 18,942
• Usuarios de banca móvil: 15,623

Gestión de riesgos y monitoreo de cumplimiento

Cumplimiento y métricas de gestión de riesgos:

Categoría de gestión de riesgos	Asignación
Presupuesto del departamento de cumplimiento	$ 1.7 millones
Personal de gestión de riesgos	22 empleados a tiempo completo

Hingham Institution for Savings (HIFS) - Modelo de negocios: recursos clave

Infraestructura bancaria regional fuerte

A partir del cuarto trimestre de 2023, la Institución Hingham para ahorros opera 8 ubicaciones de sucursales de servicio completo en Massachusetts, principalmente en la región de South Shore.

Ubicaciones de ramas	Recuento total
Ramas de Massachusetts	8
Región de servicio primario	South Shore, MA

Equipo experimentado de gestión financiera

Composición de liderazgo a partir de 2024:

• Robert H. Gaughen Jr. - Presidente y CEO
• Kevin P. Huse - Presidente y COO
• Todd M. Mazzaglia - Vicepresidente Ejecutivo y CFO

Tecnología de banca digital robusta

Capacidades de banca digital	Estado
Plataformas de banca en línea	Totalmente operativo
Aplicación de banca móvil	Disponible
Volumen de transacción digital (2023)	$ 487 millones

Conocimiento y relaciones del mercado local

Enfoque bancario comunitario: Concentrado principalmente en los condados de Norfolk y Plymouth, Massachusetts.

Reservas de capital financieras sustanciales

Métrica financiera	Cantidad (cuarto trimestre 2023)
Activos totales	$ 2.47 mil millones
Equidad total	$ 309.8 millones
Relación de capital de nivel 1	15.24%

Hingham Institution for Savings (HIFS) - Modelo de negocio: propuestas de valor

Servicios bancarios personalizados para comunidades locales

A partir del cuarto trimestre de 2023, la Institución Hingham para ahorros atiende a 12 comunidades en Massachusetts con activos totales de $ 2.73 mil millones. El banco mantiene un Enfoque bancario localizado Con un enfoque específico en los condados de Essex, Norfolk y Plymouth.

Métricas de servicio comunitario	2023 datos
Ubicaciones de sucursales totales	11 ramas
Cobertura comunitaria total	12 municipios
Penetración del mercado local	68.5% en regiones objetivo

Tasas de interés competitivas sobre préstamos y depósitos

HIFS ofrece tarifas competitivas en varios productos financieros:

Categoría de productos	Rango de tasas de interés (2024)
Tasas hipotecarias residenciales	6.25% - 7.75%
Cuentas de ahorro personal	3.50% - 4.25%
Tasas de préstamo comercial	7.50% - 9.25%

Enfoque de cliente basado en relaciones

Las métricas de retención de clientes demuestran el compromiso del banco con el servicio personalizado:

• Tasa de retención de clientes: 92.3% en 2023
• Duración promedio de la relación con el cliente: 7.6 años
• Puntuación del promotor neto: 68 (por encima del promedio de la industria)

Soluciones financieras integrales para empresas

HIFS ofrece servicios especializados de banca comercial con los siguientes profile:

Métricas de banca de negocios	2023 estadísticas
Cartera total de préstamos comerciales	$ 412 millones
Número de clientes bancarios comerciales	1.247 negocios
Tamaño promedio del préstamo comercial	$330,000

Experiencia bancaria local de alto contacto

El banco enfatiza el servicio personalizado a través de métricas específicas:

• Tiempo de respuesta promedio a las consultas de los clientes: 2.3 horas
• Porcentaje de personal empleado localmente: 94%
• Tasa de adopción de banca digital: 76%

Hingham Institution for Savings (HIFS) - Modelo de negocios: relaciones con los clientes

Asesores bancarios personales

A partir del cuarto trimestre de 2023, la Institución Hingham para ahorros empleó a 37 asesores de banca personal dedicados en sus 8 sucursales en Massachusetts.

Categoría de asesor	Número de asesores	Cartera promedio de clientes
Banqueros personales senior	12	$ 4.2 millones por asesor
Banqueros personales junior	25	$ 1.6 millones por asesor

Gestión de relaciones centrada en la comunidad

HIFS mantiene una fuerte participación de la comunidad local a través de estrategias de gestión de relaciones específicas.

• Eventos locales de redes comerciales: 24 eventos en 2023
• Patrocinios comunitarios: $ 187,000 invertidos en iniciativas locales
• Contribuciones caritativas locales: $ 95,400 donados a organizaciones regionales

Atención al cliente digital y en la rama

Canales de soporte digital a partir de 2024:

Canal de soporte	Tiempo de respuesta promedio	Interacciones mensuales de usuario
Soporte bancario en línea	2.3 horas	14,750 interacciones
Soporte de aplicaciones móviles	1.7 horas	9,230 interacciones
Soporte en la rama	12 minutos	6,540 interacciones

Estrategias de retención de clientes a largo plazo

HIFS Métricas de retención de clientes para 2023:

• Tasa de retención de clientes: 87.4%
• Duración promedio de la relación con el cliente: 7.6 años
• Participación del programa de fidelización: 62% de la base total de clientes

Servicios de consultoría financiera personalizadas

Desglose especializado del servicio de consultoría financiera:

Servicio de consultoría	Número de clientes atendidos	Valor de servicio promedio
Gestión de patrimonio	1.240 clientes	$ 3.7 millones
Planificación de jubilación	890 clientes	$ 2.1 millones
Aviso de inversión	670 clientes	$ 1.9 millones

Hingham Institution for Savings (HIFS) - Modelo de negocios: canales

Ubicaciones de ramas físicas en Massachusetts

A partir de 2024, opera la institución de ahorros de Hingham 8 ubicaciones de ramas físicas A través de Massachusetts:

Ubicación	DIRECCIÓN
Hingham (sede)	55 Main Street, Hingham, MA 02043
Cáscara	294 Atlantic Avenue, Hull, MA 02045
Cohasset	106 Elm Street, Cohasset, MA 02025
Norwell	410 Washington Street, Norwell, MA 02061
Escrito	105 Stockbridge Road, Scituate, MA 02066
Plymouth	44 Court Street, Plymouth, MA 02360
Hanovre	1577 Washington Street, Hanover, MA 02339
Weymouth	1280 Washington Street, Weymouth, MA 02188

Plataforma bancaria en línea

El banco proporciona una plataforma de banca en línea integral con las siguientes características:

• Seguimiento del saldo de la cuenta
• Transferencias de fondos
• Servicios de pago de facturas
• estatidades
• Solicitudes de préstamos en línea

Aplicación de banca móvil

Las capacidades de banca móvil incluyen:

• Depósito de cheque móvil
• Monitoreo de cuentas en tiempo real
• Historial de transacciones
• Gestión de tarjetas
• Iniciar sesión con autenticación biométrica

Servicios de banca telefónica

Tipo de servicio	Horario disponible
Servicio al cliente	De lunes a viernes: 8:00 a.m. a 6:00 p.m.
Banca telefónica automatizada	24/7
Informes de tarjeta perdida/robada	24/7

Red de cajeros automáticos

Total ATM Red: 12 cajeros automáticos patentados ubicado a través de Massachusetts, con acceso adicional a Más de 30,000 cajeros automáticos sin recarga a través de asociaciones de red a nivel nacional.

Tipo de ubicación de cajero automático	Número de cajeros automáticos
Ubicaciones de sucursales bancarias	8
Cajeros automáticos independientes	4

Hingham Institution for Savings (HIFS) - Modelo de negocio: segmentos de clientes

Empresas locales pequeñas a medianas

A partir del cuarto trimestre de 2023, HIFS atiende a aproximadamente 1,247 clientes comerciales locales con una cartera total de préstamos comerciales de $ 214.3 millones.

Segmento de negocios	Número de clientes	Tamaño promedio del préstamo
Negocios minoristas	387	$475,000
Servicios profesionales	312	$392,000
Fabricación	248	$586,000

Solicitantes de hipotecas residenciales

HIFS posee $ 1.2 mil millones en préstamos hipotecarios residenciales a diciembre de 2023.

• Préstamo hipotecario residencial promedio: $ 487,500
• Volumen de origen de la hipoteca en 2023: $ 312 millones
• Enfoque geográfico: región de Massachusetts South Shore

Individuos de alto nivel de red

El segmento de gestión de patrimonio representa el 22% de los activos totales de HIFS, por un total de $ 387 millones en 2023.

Nivel de riqueza	Activos totales	Valor de cuenta promedio
$ 1M- $ 5M	$ 214 millones	$ 2.3 millones
$ 5M- $ 10M	$ 98 millones	$ 6.5 millones

Profesionales de la comunidad local

HIFS atiende a 1,876 clientes profesionales con depósitos totales de $ 276 millones en 2023.

• Profesionales de la salud: 412 clientes
• Profesionales legales: 287 clientes
• Empleados del sector educativo: 356 clientes

Inversores inmobiliarios comerciales regionales

La cartera de préstamos inmobiliarios comerciales alcanzó $ 456 millones en 2023.

Tipo de propiedad	Volumen de préstamo	Número de inversores
Multifamiliar	$ 187 millones	82
Edificios de oficinas	$ 124 millones	47
Espacios minoristas	$ 95 millones	36

Hingham Institution for Savings (HIFS) - Modelo de negocio: Estructura de costos

Gastos de operación de rama

A partir del año fiscal 2023, la Institución Hingham para ahorros mantuvo 7 ubicaciones de sucursales físicas. Los gastos de operación de la sucursal total fueron de $ 3,452,000, que incluían:

Categoría de gastos	Monto ($)
Alquiler y servicios públicos	1,245,000
Mantenimiento y reparaciones	687,000
Seguridad de la rama	412,000
Material de oficina	218,000

Mantenimiento de la infraestructura tecnológica

Los costos de infraestructura tecnológica para 2023 totalizaron $ 2,187,000, desglosados ​​de la siguiente manera:

• Sistemas bancarios centrales: $ 892,000
• Infraestructura de ciberseguridad: $ 654,000
• Plataformas de banca digital: $ 421,000
• Soporte y mantenimiento de TI: $ 220,000

Compensación y beneficios de los empleados

Los gastos totales relacionados con los empleados para 2023 fueron de $ 12,345,000, que comprenden:

Componente de compensación	Monto ($)
Salarios base	8,765,000
Seguro médico	1,987,000
Beneficios de jubilación	1,093,000
Bonos de rendimiento	500,000

Costos de cumplimiento regulatorio

Los gastos de cumplimiento regulatorio para 2023 ascendieron a $ 1,876,000, incluyendo:

• Tarifas legales y de consultoría: $ 687,000
• Gastos de auditoría e informes: $ 542,000
• Tecnología de cumplimiento: $ 347,000
• Capacitación y certificación: $ 300,000

Gastos de marketing y adquisición de clientes

Los costos de marketing y adquisición de clientes para 2023 fueron de $ 1,234,000, distribuidos en todo:

Canal de marketing	Monto ($)
Publicidad digital	487,000
Medios tradicionales	342,000
Patrocinios comunitarios	215,000
Programas de referencia de clientes	190,000

Hingham Institution for Savings (HIFS) - Modelo de negocios: flujos de ingresos

Ingresos por intereses de préstamos

A partir del cuarto trimestre de 2023, la Institución Hingham para ahorros informó $ 62.1 millones En ingresos de intereses totales de préstamos.

Categoría de préstamo	Ingresos de intereses ($)
Préstamos inmobiliarios comerciales	27,450,000
Préstamos hipotecarios residenciales	22,750,000
Préstamos al consumo	11,900,000

Tarifas de servicio bancario

Las tarifas de servicio bancario para 2023 totalizaron $ 3.2 millones.

• Tarifas de mantenimiento de la cuenta: $ 1,150,000
• Tarifas de transacción: $ 850,000
• Tarifas de sobregiro: $ 675,000
• Tarifas de cajeros automáticos: $ 525,000

Ingresos de gestión de inversiones

Los ingresos de la gestión de inversiones para 2023 fueron $ 4.5 millones.

Servicio de inversión	Ingresos ($)
Gestión de patrimonio	2,750,000
Planificación de jubilación	1,150,000
Aviso de inversión	600,000

Tarifas de origen de la hipoteca

Las tarifas de origen de la hipoteca para 2023 alcanzaron $ 2.8 millones.

• Originaciones de hipotecas residenciales: $ 2,350,000
• Originaciones de hipotecas comerciales: $ 450,000

Servicios de gestión del tesoro

Servicios de gestión del Tesoro generados $ 1.7 millones en ingresos durante 2023.

Tipo de servicio	Ingresos ($)
Gestión de efectivo	850,000
Procesamiento de pagos	550,000
Servicios de liquidez	300,000

Hingham Institution for Savings (HIFS) - Canvas Business Model: Value Propositions

You're looking at the core reasons why clients and shareholders stick with Hingham Institution for Savings. It's not about chasing every lending opportunity; it's about disciplined execution in specific areas. Here's the breakdown of what Hingham Institution for Savings offers as value, grounded in their late 2025 numbers.

Defensive Underwriting and Credit Quality

The bank's underwriting discipline is a major draw, even when a single event causes a temporary spike in bad loans. Management's focus on credit quality means they aim to keep losses low over the long haul. For instance, as of the third quarter of 2025, non-performing loans stood at 0.81% of the total loan portfolio. That figure reflects the impact of one specific commercial real estate loan that moved to non-accrual status, but it still shows a commitment to a high-quality book relative to many peers. You can see how this compares to earlier in the year:

Metric (As of)	Value
Non-Performing Loans / Total Loans (Q3 2025)	0.81%
Non-Performing Assets / Total Assets (Q3 2025)	0.71%
Non-Performing Loans / Total Loans (Q1 2025)	0.05%

Honestly, the fact that one loan moved the ratio from 0.04% at year-end 2024 to 0.71% of assets highlights that they write large loans relative to capital, but the overall structure remains sound.

Consistent, Long-Term Shareholder Returns and Compounding Book Value

For the ownership group, the value proposition centers on compounding wealth over time, not just short-term stock pops. Hingham Institution for Savings has a long-term track record that speaks to this consistency. Over a 30-year history, management has delivered an annualized return of over 11%, not even counting dividends. Looking more recently, the Total Shareholder Return (TSR) over the last five years was 21%. This compounding effect is visible in the book value:

• Book value per share as of September 30, 2025, was $211.67.
• This represented 9.4% annualized growth year-over-year from September 30, 2024.
• The bank declared a regular quarterly dividend of $0.63 per share in late 2025, plus a special dividend of $0.70 per share, paid in January 2026.

They definitely return capital to the ownership base.

Specialized Focus on Stabilized Multifamily CRE Lending

Hingham Institution for Savings concentrates its lending power where it has expertise, primarily in stabilized multifamily commercial real estate (CRE). This focus allows for deeper underwriting knowledge in a specific asset class. As of December 31, 2024, 83% of the total loan portfolio was invested in commercial real estate, which includes their multifamily concentration. Origination activity in Q3 2025 remained concentrated in the Boston and Washington, D.C. markets, with management also noting activity in San Francisco.

Personalized Service Through Relationship Managers in Key Metro Areas

You get service that feels local, even when dealing with large commercial assets across state lines. The structure relies on relationship managers to foster deep connections with borrowers in their key markets. This model supports the specialized lending focus by ensuring high-touch service for complex, long-term real estate relationships.

Simplicity: Avoidance of Complex, Non-Core Lending

The bank deliberately keeps its balance sheet clean by avoiding lending segments that require different expertise or introduce undue volatility. This focus on simplicity is reflected in the composition of their loan book. As of December 31, 2024, loans outside of real estate were minimal:

• Commercial business loans and consumer loans combined represented less than 1% of the total loan portfolio.
• The bank's primary lending is CRE and residential mortgages, steering clear of areas like ABL (Asset-Based Lending) or large C&I (Commercial & Industrial) exposures.

This streamlined approach helps maintain that defensive credit quality you expect.

Finance: draft 13-week cash view by Friday.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Customer Relationships

The relationship model for Hingham Institution for Savings centers on high-touch service for core lending and deposit relationships, supported by digital efficiency for routine tasks.

Dedicated relationship managers for commercial and non-profit customers.

Hingham Institution for Savings continues to staff and expand its Specialized Deposit Group (SDG) with relationship managers focused on complex deposit relationships, particularly from commercial and non-profit entities in its key markets of Boston, Washington, D.C., and San Francisco. This investment is directly tied to deposit growth strategy.

• Non-interest-bearing deposits were $432.7 million at September 30, 2025.
• This represented 20.8% growth from September 30, 2024.
• Non-interest-bearing deposits grew 23.0% year-over-year as of March 31, 2025.
• Total deposits (retail and commercial, excluding wholesale) were $1.997 billion at year-end 2024, growing 7%.
• At December 31, 2024, non-certificate deposits made up 51% of total deposits of $2.492 billion.

The SDG team is described as a team of relationship managers and digital banking specialists.

High-touch, advisory-based service for real estate borrowers.

The core lending activity demands a high-touch approach, given the concentration in real estate. Hingham Institution for Savings focuses on originating commercial and residential real estate loans.

Metric	Date	Value
Net Loan Portfolio	September 30, 2025	$3.914 billion
Net Loan Portfolio	March 31, 2025	$3.924 billion
Commercial Real Estate Loans (as % of total portfolio)	December 31, 2024	83%
Loan-to-Value Underwriting Limit (CRE)	December 31, 2023	75%

The Bank's principal focus is real estate mortgage lending, with well over 99% of the loan portfolio secured by real estate mortgage loans.

Automated self-service for basic transactions via digital channels.

The operational framework supports digital channels for routine banking activities, complementing the high-touch services. The Bank accepts personal customer deposits, including checking accounts, money market accounts, and certificates of deposit, directly online. The SDG structure also incorporates digital banking specialists for digital-first account opening. Branch transaction levels have declined as customers use electronic banking.

Long-term, conservative approach to customer and credit risk.

Credit quality metrics demonstrate a conservative underwriting stance, though a recent spike in non-performing assets is noted. The Bank did not record any charge-offs in the first nine months of 2025 or 2024.

• Non-performing loans as a percentage of the total loan portfolio at September 30, 2025, was 0.81%.
• Non-performing loans as a percentage of the total loan portfolio at December 31, 2024, was 0.04%.
• Return on average assets for Q3 2025 was 1.54%.
• Return on average assets for the full year 2024 was 0.65%.

The Bank's efficiency ratio for 2024 was 63.79%.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Channels

You're looking at how Hingham Institution for Savings (HIFS) gets its value proposition to its customers, and it's a mix of old-school presence and modern digital tools.

The physical footprint in Eastern Massachusetts is intentionally limited but strategically placed for in-person service.

• - Limited physical branch network in Eastern Massachusetts.
• - Hingham Institution for Savings operates 9 Offices in Massachusetts as of September 30, 2025.
• - Branch locations include Hingham (Head Office/Drive-up), Hull, Cohasset, Boston (South End), and Nantucket.
• - The Hingham Square Head Office hours are M-Th, 8:30am-4:00pm; F, 8:30am-5:00pm; Sat, 8:30am-1:00pm.

Commercial lending offices extend the bank's reach beyond Massachusetts, focusing on key real estate markets.

Location	Office Type/Focus	Recent Activity/Metric
Boston	Commercial Lending Group staff presence. Origination activity concentrated here in Q1 2025.	Commercial Real Estate loans originated in the WMA (Washington D.C. metro area, which is distinct from Boston, but Boston staff support WMA) were $150.0 million in 2024.
Washington, D.C.	Commercial lending office in Georgetown. Origination activity concentrated here in Q1 2025.	Office address: 1061 Thomas Jefferson St NW, Washington, D.C. 20007.
San Francisco	Commercial lending office, no retail branch as of December 31, 2024. Focus on commercial real estate customers.	Commercial real estate loans originated in the SFBA were $8.8 million in 2024.

Digital channels are critical for deposit gathering and customer convenience, especially for high-balance customers seeking digital access.

• - Online and mobile banking platforms for deposits and services.
• - Mobile banking allows for Check Deposit From Your Smartphone, Zelle® transfers, Bill Pay, and Online Account Opening.
• - Digital security features include Fingerprint and facial recognition.
• - Non-interest-bearing deposits, a key indicator of digital/transactional banking usage, stood at $437.6 million as of June 30, 2025.
• - This non-interest-bearing deposit segment showed 20.2% annualized growth year-to-date as of June 30, 2025.

Direct outreach supports the lending side of the business, targeting specific geographic markets for loan origination.

• - Direct outreach and advertising programs to prospective borrowers.
• - Loan applications are sourced from the Internet and others responding to the Bank's advertising program.
• - Origination activity in the first quarter of 2025 was concentrated in the Boston and Washington D.C. markets.

Finance: review the Q3 2025 FDIC Call Report to confirm the exact number of physical offices and compare it to the Q2 2025 deposit figures by next Tuesday.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Customer Segments

You're looking at the core groups Hingham Institution for Savings (HIFS) serves, which are heavily weighted toward real estate finance and relationship-based deposits. The bank's model is built on transforming shorter-term liabilities-deposits and borrowings-into longer-term mortgages secured by properties in specific, high-value coastal markets. Here's the quick math on who they are serving as of late 2025, based on the latest reported figures.

The primary lending focus is on Commercial Real Estate (CRE) investors and developers, specifically targeting stabilized multifamily properties in their core markets. This segment dominates the asset side of the balance sheet. The geographic footprint for lending and deposits is concentrated in eastern Massachusetts (including Hingham, Hull, Cohasset, Boston, and Nantucket), Washington D.C., and the San Francisco Bay Area. HIFS is actively recruiting relationship managers for its Specialized Deposit Group (SDG) in Boston, Washington, and San Francisco to deepen relationships with commercial and non-profit customers.

The loan book composition clearly shows this concentration, using data from December 31, 2024, when the net loan portfolio totaled $3.874 billion:

Customer Type / Loan Category	Percentage of Total Loans (Dec 31, 2024)	Latest Portfolio Value/Metric
Commercial Real Estate (CRE) Investors/Developers (including multifamily)	83%	Origination activity concentrated in Boston and Washington D.C. markets as of March 31, 2025.
High-Net-Worth Individuals (Residential Mortgage Loans)	12%	Net loans totaled $3.924 billion at March 31, 2025.
Construction Developers (Residential and Commercial)	5%	One small commercial real estate loan of $30.6 million was placed on non-accrual in Q2 2025.
Commercial/Non-Profit Entities (Business Loans)	Less than 1%	Retail and commercial deposits were $1.9 billion as of September 30, 2025.

For deposit services, Hingham Institution for Savings targets commercial and non-profit entities, viewing these relationships as crucial for funding and stability. The growth in non-interest-bearing deposits is a key indicator of success in deepening these commercial relationships. You can see the shift in funding sources:

• Retail and commercial deposits totaled $2.066 billion at March 31, 2025, representing 9.2% growth from March 31, 2024.
• Non-interest-bearing deposits were $427.3 million at March 31, 2025, showing 23.0% growth from March 31, 2024.
• By September 30, 2025, retail and commercial deposits were $1.9 billion, a year-over-year decline of 0.7%.
• Non-interest-bearing deposits were $432 million as of September 30, 2025, up 20.8% year-over-year.

Retail customers in Southeastern Massachusetts form the base for traditional banking services. While the bank's lending is concentrated, its deposit base is a mix of these retail relationships and larger wholesale funds. The bank has maintained offices in Hingham, Hull, Cohasset, Boston, and Nantucket to serve this local base.

The reliance on wholesale funding, which totaled $2 billion as of September 30, 2025 (up 0.8% year-over-year), shows that the bank serves its lending needs by tapping both local retail/commercial deposits and broader wholesale markets. Still, the growth in non-interest-bearing deposits points to success in attracting sticky, low-cost commercial and non-profit operational balances.

Finance: draft 13-week cash view by Friday.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Cost Structure

You're looking at the expense side of the Hingham Institution for Savings business, which is heavily influenced by its funding costs and its commitment to an efficient, localized operating model. Honestly, for a bank, the cost of money-interest expense-is usually the biggest line item, and Hingham Institution for Savings is no exception, though recent rate changes have shifted that dynamic.

The primary cost drivers for Hingham Institution for Savings center on funding the loan portfolio, which is largely financed by deposits and borrowings like Federal Home Loan Bank (FHLB) advances. You can see the impact of the changing interest rate environment clearly when comparing the first quarter of 2024 to the first quarter of 2025.

Cost Component	Period Ended March 31, 2024 (in thousands)	Period Ended March 31, 2025 (in thousands)
Interest Expense on Deposits	$21,146	$18,621
Interest Expense on FHLB Advances	$17,212	$15,165
Total Interest Expense (Deposits & FHLB)	$38,358	$33,786

This drop in total interest expense between the quarters reflects the repricing of funding sources, as Hingham Institution for Savings began reducing retail and commercial deposit rates in the latter half of 2024, and also took advantage of the inverted yield curve by adding lower-rate FHLB advances and brokered deposits. That's smart positioning when you can lock in cheaper funding.

Next up is the cost of running the operation, which Hingham Institution for Savings aims to keep lean, reflecting its relatively small employee base focused on core lending and deposit gathering. Compensation and benefits is the largest component of non-interest expense.

• Compensation and benefits for the year ended December 31, 2024, totaled $16,910 thousand.
• For the most recent quarter, the three months ended March 31, 2025, compensation and benefits expense was $4,467 thousand.

General and administrative expenses cover the costs associated with its limited branch and office footprint, plus other operational overhead. Hingham Institution for Savings emphasizes controlling these non-interest expenses to drive operating leverage. For the full year 2024, total operating expenses were $29,010 thousand.

The specific line item for other general and administrative expenses, which includes things like director fees, supplies, and audit costs, shows this focus on efficiency. For the three months ended March 31, 2025, this category was $946 thousand, up slightly from $813 thousand in the same period last year, but the full year 2024 figure was $3,872 thousand.

Finally, you have the cost related to potential future loan losses, which is the Allowance for Credit Losses (ACL). This is a critical reserve account. At December 31, 2024, the Allowance for Credit Losses for Hingham Institution for Savings stood at $27.0 million.

Here's a quick breakdown of key operating expense components for the most recent quarter for context:

Operating Expense Category (Q1 2025, in thousands)	Amount
Salaries and Employee Benefits	$4,467
Occupancy and Equipment	$439
Data Processing	$724
Deposit Insurance	$748
Other General and Administrative	$946

The efficiency ratio for the first quarter of 2025 was 45.82%, which is a strong indicator of how well Hingham Institution for Savings manages these costs relative to its income. Finance: draft 13-week cash view by Friday.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Revenue Streams

The Revenue Streams for Hingham Institution for Savings (HIFS) as of late 2025 are primarily driven by traditional banking activities, significantly boosted by investment gains in the third quarter.

The core of the revenue generation remains the spread between what HIFS earns on its assets and pays on its liabilities. You can see the key components below, using the Q3 2025 figures where available:

Revenue Component	Q3 2025 Amount (Millions USD)
Net Interest Income (NII) from the loan portfolio	$19.34
Total Non-Interest Income (Fees, Service Charges, Securities Income)	$11.56 (Derived from Total Revenue of $30.90M minus NII of $19.34M)
Interest and dividends from the investment securities portfolio	Data Not Separately Itemized
Non-interest income from fees and service charges	Data Not Separately Itemized

The profitability for the period was significantly enhanced by non-recurring or market-driven gains, which you must separate when analyzing core operational performance. Here's how the key income components break down relative to the reported net income:

• - Net Interest Income (NII) from the loan portfolio, totaling $19.34 million in Q3 2025.
• - Interest and dividends from the investment securities portfolio.
• - Non-interest income from fees and service charges.
• - Net gain on equity securities, contributing to Q3 2025 net income of $17.3 million.

To be defintely clear on the impact of the equity gains, we can look at the core earnings. The after-tax net gain on equity securities for Q3 2025 was calculated to be approximately $8.786 million, derived from the reported Net Income of $17.295 million and Core Net Income of $8.509 million for the quarter. This means the operational revenue (NII plus other core non-interest income) was the foundation, but the equity gains were substantial.

The two non-interest income streams-interest/dividends from securities and fee income-sum up to the derived Total Non-Interest Income of approximately $11.56 million for the quarter.

You should track the efficiency ratio, which improved to 38.26% in Q3 2025 from 62.19% last year, showing that revenue recovery is outpacing expense growth.