Hingham Institution for Savings (HIFS): Business Model Canvas

Die im Herzen von Massachusetts gelegene Hingham Institution for Savings (HIFS) entwickelt sich zu einem dynamischen Finanzkraftwerk, das ein ausgeklügeltes Geschäftsmodell entwickelt, das über traditionelle Bankparadigmen hinausgeht. Durch die strategische Verbindung des Fokus auf die lokale Gemeinschaft mit innovativen Finanzdienstleistungen hat HIFS einen einzigartigen Ansatz entwickelt, der sich in der wettbewerbsintensiven Bankenlandschaft abhebt. Von personalisierten Kreditlösungen bis hin zu hochmodernen digitalen Plattformen offenbart das Business Model Canvas der Institution eine überzeugende Darstellung strategischer Partnerschaften, kundenorientierter Wertversprechen und eines robusten Finanzökosystems, das auf die differenzierten Bedürfnisse lokaler Unternehmen und Einzelpersonen zugeschnitten ist.

Hingham Institution for Savings (HIFS) – Geschäftsmodell: Wichtige Partnerschaften

Lokale Wirtschaftsverbände in Massachusetts

Die Hingham Institution for Savings beteiligt sich aktiv an den folgenden lokalen Unternehmensnetzwerken:

Verein	Mitgliedschaftsstatus	Jährliches Engagement
Massachusetts Bankers Association	Aktives Mitglied	6 Networking-Events pro Jahr
Handelskammer von South Shore	Strategischer Partner	4 gemeinsame Initiativen pro Jahr

Regionale Bankennetzwerke

HIFS unterhält strategische Partnerschaften mit regionalen Bankennetzwerken:

• Federal Home Loan Bank of Boston
• Unabhängige Community Banker von Amerika
• New England Bankenkonsortium

Gewerbeimmobilienentwickler

Zu den wichtigsten Partnerschaften bei der Entwicklung von Gewerbeimmobilien gehören:

Entwickler	Gesamtkreditportfolio	Geografischer Fokus
Beacon Capital Partners	42,6 Millionen US-Dollar	Großraum Boston
WS-Entwicklung	35,2 Millionen US-Dollar	Küstenregionen von Massachusetts

Partner für Hypothekendarlehen

HIFS arbeitet mit Hypothekendarlehenspartnern zusammen:

• Fannie Mae
• Freddie Mac
• Massachusetts Housing Partnership

Anbieter von Vermögensverwaltungsdienstleistungen

Zu den Finanzdienstleistungspartnerschaften gehören:

Anbieter	Umfang der Partnerschaft	Kollaborative Vermögenswerte
Raymond James	Anlageberatungsdienste	124,5 Millionen US-Dollar verwaltetes Vermögen
LPL Finanzen	Ruhestandsplanung	98,3 Millionen US-Dollar verwaltetes Portfolio

Hingham Institution for Savings (HIFS) – Geschäftsmodell: Hauptaktivitäten

Gewerbe- und Wohnkredite

Zum vierten Quartal 2023 meldete HIFS ein Gesamtkreditportfolio von 1,47 Milliarden US-Dollar mit folgender Aufteilung:

Kreditkategorie	Gesamtbetrag	Prozentsatz
Gewerbliche Immobilienkredite	892 Millionen US-Dollar	60.7%
Hypothekendarlehen für Wohnimmobilien	468 Millionen US-Dollar	31.8%
Baukredite	110 Millionen Dollar	7.5%

Privat- und Geschäftsbankdienstleistungen

HIFS bietet Bankdienstleistungen mit den folgenden Schlüsselkennzahlen an:

• Gesamtzahl der Einlagenkonten: 22.415
• Durchschnittlicher Einzahlungssaldo: 287.600 $
• Geschäftsgirokonten: 3.678
• Persönliche Girokonten: 18.737

Anlage- und Vermögensverwaltung

Wertpapierdienstleistungen ab 2023:

Servicekategorie	Gesamtes verwaltetes Vermögen
Persönliche Anlagekonten	215 Millionen Dollar
Unternehmensinvestitionsdienstleistungen	87 Millionen Dollar

Wartung der digitalen Banking-Plattform

Investitionen in die digitale Bankinfrastruktur im Jahr 2023:

• Ausgaben für Technologieinfrastruktur: 2,3 Millionen US-Dollar
• Online-Banking-Nutzer: 18.942
• Mobile-Banking-Nutzer: 15.623

Risikomanagement und Compliance-Überwachung

Compliance- und Risikomanagement-Kennzahlen:

Kategorie „Risikomanagement“.	Zuordnung
Budget der Compliance-Abteilung	1,7 Millionen US-Dollar
Mitarbeiter des Risikomanagements	22 Vollzeitmitarbeiter

Hingham Institution for Savings (HIFS) – Geschäftsmodell: Schlüsselressourcen

Starke regionale Bankeninfrastruktur

Ab dem vierten Quartal 2023 betreibt die Hingham Institution for Savings acht Full-Service-Filialen in ganz Massachusetts, hauptsächlich in der South Shore-Region.

Niederlassungsstandorte	Gesamtzahl
Niederlassungen in Massachusetts	8
Primäre Serviceregion	South Shore, MA

Erfahrenes Finanzmanagement-Team

Zusammensetzung der Führung ab 2024:

• Robert H. Gaughen Jr. – Vorsitzender und CEO
• Kevin P. Huse – Präsident und COO
• Todd M. Mazzaglia – Executive Vice President und CFO

Robuste digitale Banking-Technologie

Digitale Banking-Funktionen	Status
Online-Banking-Plattformen	Voll funktionsfähig
Mobile-Banking-Anwendung	Verfügbar
Digitales Transaktionsvolumen (2023)	487 Millionen US-Dollar

Lokale Marktkenntnisse und Beziehungen

Fokus auf Community Banking: Konzentriert sich hauptsächlich auf die Grafschaften Norfolk und Plymouth, Massachusetts.

Erhebliche finanzielle Kapitalreserven

Finanzkennzahl	Betrag (4. Quartal 2023)
Gesamtvermögen	2,47 Milliarden US-Dollar
Gesamteigenkapital	309,8 Millionen US-Dollar
Kernkapitalquote	15.24%

Hingham Institution for Savings (HIFS) – Geschäftsmodell: Wertversprechen

Personalisierte Bankdienstleistungen für lokale Gemeinschaften

Im vierten Quartal 2023 betreut die Hingham Institution for Savings 12 Gemeinden in Massachusetts mit einem Gesamtvermögen von 2,73 Milliarden US-Dollar. Die Bank unterhält eine Lokalisierter Banking-Ansatz mit besonderem Schwerpunkt auf den Landkreisen Essex, Norfolk und Plymouth.

Community-Service-Metriken	Daten für 2023
Gesamtzahl der Filialstandorte	11 Filialen
Vollständige Community-Abdeckung	12 Gemeinden
Lokale Marktdurchdringung	68,5 % in den Zielregionen

Wettbewerbsfähige Zinssätze für Kredite und Einlagen

HIFS bietet wettbewerbsfähige Zinssätze für verschiedene Finanzprodukte:

Produktkategorie	Zinsspanne (2024)
Hypothekenzinsen für Wohnimmobilien	6.25% - 7.75%
Persönliche Sparkonten	3.50% - 4.25%
Zinssätze für Geschäftskredite	7.50% - 9.25%

Beziehungsorientierte Kundenansprache

Die Kundenbindungskennzahlen belegen das Engagement der Bank für personalisierten Service:

• Kundenbindungsrate: 92,3 % im Jahr 2023
• Durchschnittliche Kundenbeziehungsdauer: 7,6 Jahre
• Net Promoter Score: 68 (über dem Branchendurchschnitt)

Umfassende Finanzlösungen für Unternehmen

HIFS bietet spezialisierte Geschäftsbankdienstleistungen wie folgt an profile:

Geschäftsbankkennzahlen	Statistik 2023
Gesamtes Geschäftskreditportfolio	412 Millionen Dollar
Anzahl der Geschäftsbankkunden	1.247 Unternehmen
Durchschnittliche Höhe eines Unternehmenskredits	$330,000

High-Touch, lokales Banking-Erlebnis

Die Bank legt Wert auf personalisierten Service durch gezielte Kennzahlen:

• Durchschnittliche Reaktionszeit auf Kundenanfragen: 2,3 Stunden
• Anteil der lokal beschäftigten Mitarbeiter: 94 %
• Akzeptanzrate des digitalen Bankings: 76 %

Hingham Institution for Savings (HIFS) – Geschäftsmodell: Kundenbeziehungen

Persönliche Bankberater

Im vierten Quartal 2023 beschäftigte die Hingham Institution for Savings an ihren acht Filialen in Massachusetts 37 engagierte persönliche Bankberater.

Beraterkategorie	Anzahl der Berater	Durchschnittliches Kundenportfolio
Senior Personal Banker	12	4,2 Millionen US-Dollar pro Berater
Junior-Personalbanker	25	1,6 Millionen US-Dollar pro Berater

Community-orientiertes Beziehungsmanagement

HIFS sorgt durch gezielte Beziehungsmanagementstrategien für ein starkes Engagement in der lokalen Gemeinschaft.

• Lokale Business-Networking-Events: 24 Events im Jahr 2023
• Gemeinschaftssponsoring: 187.000 US-Dollar werden in lokale Initiativen investiert
• Lokale Spenden für wohltätige Zwecke: 95.400 US-Dollar werden an regionale Organisationen gespendet

Digitaler und filialinterner Kundensupport

Digitale Supportkanäle ab 2024:

Support-Kanal	Durchschnittliche Reaktionszeit	Monatliche Benutzerinteraktionen
Online-Banking-Unterstützung	2,3 Stunden	14.750 Interaktionen
Unterstützung für mobile Apps	1,7 Stunden	9.230 Interaktionen
Support in der Filiale	12 Minuten	6.540 Interaktionen

Langfristige Kundenbindungsstrategien

HIFS-Kundenbindungskennzahlen für 2023:

• Kundenbindungsrate: 87,4 %
• Durchschnittliche Kundenbeziehungsdauer: 7,6 Jahre
• Teilnahme am Treueprogramm: 62 % des gesamten Kundenstamms

Maßgeschneiderte Finanzberatungsdienste

Aufschlüsselung der spezialisierten Finanzberatungsdienste:

Beratungsdienst	Anzahl der betreuten Kunden	Durchschnittlicher Servicewert
Vermögensverwaltung	1.240 Kunden	3,7 Millionen US-Dollar
Ruhestandsplanung	890 Kunden	2,1 Millionen US-Dollar
Anlageberatung	670 Kunden	1,9 Millionen US-Dollar

Hingham Institution for Savings (HIFS) – Geschäftsmodell: Kanäle

Physische Zweigstellen in Massachusetts

Ab 2024 ist die Hingham Institution for Savings in Betrieb 8 physische Filialen in ganz Massachusetts:

Standort	Adresse
Hingham (Hauptsitz)	55 Main Street, Hingham, MA 02043
Rumpf	294 Atlantic Avenue, Hull, MA 02045
Cohasset	106 Elm Street, Cohasset, MA 02025
Norwell	410 Washington Street, Norwell, MA 02061
Scituate	105 Stockbridge Road, Scituate, MA 02066
Plymouth	44 Court Street, Plymouth, MA 02360
Hannover	1577 Washington Street, Hanover, MA 02339
Weymouth	1280 Washington Street, Weymouth, MA 02188

Online-Banking-Plattform

Die Bank stellt eine umfassende Online-Banking-Plattform mit folgenden Funktionen zur Verfügung:

• Kontostandverfolgung
• Geldtransfers
• Rechnungszahlungsdienste
• E-Statements
• Online-Kreditanträge

Mobile-Banking-Anwendung

Zu den Mobile-Banking-Funktionen gehören:

• Mobile Scheckeinzahlung
• Kontoüberwachung in Echtzeit
• Transaktionsverlauf
• Kartenverwaltung
• Sicheres Login mit biometrischer Authentifizierung

Telefon-Banking-Dienste

Servicetyp	Verfügbare Stunden
Kundenservice	Montag-Freitag: 8:00 - 18:00 Uhr
Automatisiertes Telefonbanking	24/7
Meldung verlorener/gestohlener Karten	24/7

ATM-Netzwerk

Gesamtes Geldautomatennetzwerk: 12 eigene Geldautomaten in ganz Massachusetts gelegen, mit zusätzlichem Zugang zu Über 30.000 gebührenfreie Geldautomaten durch bundesweite Netzwerkpartnerschaften.

Typ des Geldautomatenstandorts	Anzahl Geldautomaten
Standorte der Bankfilialen	8
Eigenständige Geldautomaten	4

Hingham Institution for Savings (HIFS) – Geschäftsmodell: Kundensegmente

Lokale kleine bis mittlere Unternehmen

Im vierten Quartal 2023 betreut HIFS etwa 1.247 lokale Geschäftskunden mit einem gesamten gewerblichen Kreditportfolio von 214,3 Millionen US-Dollar.

Geschäftssegment	Anzahl der Kunden	Durchschnittliche Kredithöhe
Einzelhandelsunternehmen	387	$475,000
Professionelle Dienstleistungen	312	$392,000
Herstellung	248	$586,000

Suchende nach Wohnhypotheken

HIFS hält im Dezember 2023 Wohnhypothekendarlehen in Höhe von 1,2 Milliarden US-Dollar.

• Durchschnittliches Hypothekendarlehen für Wohnimmobilien: 487.500 $
• Hypothekenvergabevolumen im Jahr 2023: 312 Millionen US-Dollar
• Geografischer Schwerpunkt: Massachusetts South Shore-Region

Vermögende Privatpersonen

Das Vermögensverwaltungssegment macht 22 % des Gesamtvermögens von HIFS aus und beläuft sich im Jahr 2023 auf insgesamt 387 Millionen US-Dollar.

Vermögensstufe	Gesamtvermögen	Durchschnittlicher Kontowert
1 bis 5 Millionen US-Dollar	214 Millionen Dollar	2,3 Millionen US-Dollar
5 bis 10 Millionen US-Dollar	98 Millionen Dollar	6,5 Millionen Dollar

Lokale Community-Experten

HIFS betreut 1.876 professionelle Kunden mit Gesamteinlagen von 276 Millionen US-Dollar im Jahr 2023.

• Fachkräfte im Gesundheitswesen: 412 Kunden
• Juristen: 287 Kunden
• Mitarbeiter im Bildungssektor: 356 Kunden

Regionale Gewerbeimmobilieninvestoren

Das Portfolio an Gewerbeimmobilienkrediten erreichte im Jahr 2023 456 Millionen US-Dollar.

Immobilientyp	Kreditvolumen	Anzahl der Investoren
Mehrfamilienbetrieb	187 Millionen Dollar	82
Bürogebäude	124 Millionen Dollar	47
Einzelhandelsflächen	95 Millionen Dollar	36

Hingham Institution for Savings (HIFS) – Geschäftsmodell: Kostenstruktur

Betriebskosten der Filiale

Ab dem Geschäftsjahr 2023 unterhielt die Hingham Institution for Savings sieben physische Zweigstellen. Die gesamten Betriebskosten der Zweigstelle beliefen sich auf 3.452.000 US-Dollar, darunter:

Ausgabenkategorie	Betrag ($)
Miete und Nebenkosten	1,245,000
Wartung und Reparaturen	687,000
Filialsicherheit	412,000
Bürobedarf	218,000

Wartung der Technologieinfrastruktur

Die Kosten für die Technologieinfrastruktur beliefen sich im Jahr 2023 auf insgesamt 2.187.000 US-Dollar und setzten sich wie folgt zusammen:

• Kernbankensysteme: 892.000 US-Dollar
• Cybersicherheitsinfrastruktur: 654.000 US-Dollar
• Digitale Banking-Plattformen: 421.000 US-Dollar
• IT-Support und Wartung: 220.000 US-Dollar

Vergütung und Zusatzleistungen für Mitarbeiter

Die gesamten mitarbeiterbezogenen Ausgaben für 2023 beliefen sich auf 12.345.000 US-Dollar und setzten sich zusammen aus:

Vergütungskomponente	Betrag ($)
Grundgehälter	8,765,000
Krankenversicherung	1,987,000
Altersvorsorgeleistungen	1,093,000
Leistungsprämien	500,000

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Ausgaben für die Einhaltung gesetzlicher Vorschriften beliefen sich im Jahr 2023 auf 1.876.000 US-Dollar, darunter:

• Rechts- und Beratungskosten: 687.000 US-Dollar
• Prüfungs- und Berichterstattungskosten: 542.000 US-Dollar
• Compliance-Technologie: 347.000 US-Dollar
• Schulung und Zertifizierung: 300.000 US-Dollar

Aufwendungen für Marketing und Kundenakquise

Die Marketing- und Kundenakquisekosten beliefen sich im Jahr 2023 auf 1.234.000 US-Dollar, verteilt auf:

Marketingkanal	Betrag ($)
Digitale Werbung	487,000
Traditionelle Medien	342,000
Gemeinschaftspatenschaften	215,000
Kundenempfehlungsprogramme	190,000

Hingham Institution for Savings (HIFS) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Darlehen

Stand: 4. Quartal 2023, berichtete die Hingham Institution for Savings 62,1 Millionen US-Dollar an den gesamten Zinserträgen aus Darlehen.

Kreditkategorie	Zinserträge ($)
Gewerbliche Immobilienkredite	27,450,000
Hypothekendarlehen für Wohnimmobilien	22,750,000
Verbraucherkredite	11,900,000

Gebühren für Bankdienstleistungen

Die Gebühren für Bankdienstleistungen für das Jahr 2023 betragen insgesamt 3,2 Millionen US-Dollar.

• Kontoführungsgebühren: 1.150.000 $
• Transaktionsgebühren: 850.000 $
• Überziehungsgebühren: 675.000 $
• Geldautomatengebühren: 525.000 $

Erträge aus dem Investmentmanagement

Die Erträge aus dem Investmentmanagement für 2023 betrugen 4,5 Millionen US-Dollar.

Investmentservice	Umsatz ($)
Vermögensverwaltung	2,750,000
Ruhestandsplanung	1,150,000
Anlageberatung	600,000

Gebühren für die Vergabe von Hypotheken

Hypothekenvergabegebühren für 2023 erreicht 2,8 Millionen US-Dollar.

• Vergabe von Wohnhypotheken: 2.350.000 $
• Vergabe gewerblicher Hypotheken: 450.000 US-Dollar

Treasury-Management-Dienstleistungen

Treasury-Management-Dienstleistungen generiert 1,7 Millionen US-Dollar Umsatzsteigerung im Jahr 2023.

Servicetyp	Umsatz ($)
Cash-Management	850,000
Zahlungsabwicklung	550,000
Liquiditätsdienstleistungen	300,000

Hingham Institution for Savings (HIFS) - Canvas Business Model: Value Propositions

You're looking at the core reasons why clients and shareholders stick with Hingham Institution for Savings. It's not about chasing every lending opportunity; it's about disciplined execution in specific areas. Here's the breakdown of what Hingham Institution for Savings offers as value, grounded in their late 2025 numbers.

Defensive Underwriting and Credit Quality

The bank's underwriting discipline is a major draw, even when a single event causes a temporary spike in bad loans. Management's focus on credit quality means they aim to keep losses low over the long haul. For instance, as of the third quarter of 2025, non-performing loans stood at 0.81% of the total loan portfolio. That figure reflects the impact of one specific commercial real estate loan that moved to non-accrual status, but it still shows a commitment to a high-quality book relative to many peers. You can see how this compares to earlier in the year:

Metric (As of)	Value
Non-Performing Loans / Total Loans (Q3 2025)	0.81%
Non-Performing Assets / Total Assets (Q3 2025)	0.71%
Non-Performing Loans / Total Loans (Q1 2025)	0.05%

Honestly, the fact that one loan moved the ratio from 0.04% at year-end 2024 to 0.71% of assets highlights that they write large loans relative to capital, but the overall structure remains sound.

Consistent, Long-Term Shareholder Returns and Compounding Book Value

For the ownership group, the value proposition centers on compounding wealth over time, not just short-term stock pops. Hingham Institution for Savings has a long-term track record that speaks to this consistency. Over a 30-year history, management has delivered an annualized return of over 11%, not even counting dividends. Looking more recently, the Total Shareholder Return (TSR) over the last five years was 21%. This compounding effect is visible in the book value:

• Book value per share as of September 30, 2025, was $211.67.
• This represented 9.4% annualized growth year-over-year from September 30, 2024.
• The bank declared a regular quarterly dividend of $0.63 per share in late 2025, plus a special dividend of $0.70 per share, paid in January 2026.

They definitely return capital to the ownership base.

Specialized Focus on Stabilized Multifamily CRE Lending

Hingham Institution for Savings concentrates its lending power where it has expertise, primarily in stabilized multifamily commercial real estate (CRE). This focus allows for deeper underwriting knowledge in a specific asset class. As of December 31, 2024, 83% of the total loan portfolio was invested in commercial real estate, which includes their multifamily concentration. Origination activity in Q3 2025 remained concentrated in the Boston and Washington, D.C. markets, with management also noting activity in San Francisco.

Personalized Service Through Relationship Managers in Key Metro Areas

You get service that feels local, even when dealing with large commercial assets across state lines. The structure relies on relationship managers to foster deep connections with borrowers in their key markets. This model supports the specialized lending focus by ensuring high-touch service for complex, long-term real estate relationships.

Simplicity: Avoidance of Complex, Non-Core Lending

The bank deliberately keeps its balance sheet clean by avoiding lending segments that require different expertise or introduce undue volatility. This focus on simplicity is reflected in the composition of their loan book. As of December 31, 2024, loans outside of real estate were minimal:

• Commercial business loans and consumer loans combined represented less than 1% of the total loan portfolio.
• The bank's primary lending is CRE and residential mortgages, steering clear of areas like ABL (Asset-Based Lending) or large C&I (Commercial & Industrial) exposures.

This streamlined approach helps maintain that defensive credit quality you expect.

Finance: draft 13-week cash view by Friday.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Customer Relationships

The relationship model for Hingham Institution for Savings centers on high-touch service for core lending and deposit relationships, supported by digital efficiency for routine tasks.

Dedicated relationship managers for commercial and non-profit customers.

Hingham Institution for Savings continues to staff and expand its Specialized Deposit Group (SDG) with relationship managers focused on complex deposit relationships, particularly from commercial and non-profit entities in its key markets of Boston, Washington, D.C., and San Francisco. This investment is directly tied to deposit growth strategy.

• Non-interest-bearing deposits were $432.7 million at September 30, 2025.
• This represented 20.8% growth from September 30, 2024.
• Non-interest-bearing deposits grew 23.0% year-over-year as of March 31, 2025.
• Total deposits (retail and commercial, excluding wholesale) were $1.997 billion at year-end 2024, growing 7%.
• At December 31, 2024, non-certificate deposits made up 51% of total deposits of $2.492 billion.

The SDG team is described as a team of relationship managers and digital banking specialists.

High-touch, advisory-based service for real estate borrowers.

The core lending activity demands a high-touch approach, given the concentration in real estate. Hingham Institution for Savings focuses on originating commercial and residential real estate loans.

Metric	Date	Value
Net Loan Portfolio	September 30, 2025	$3.914 billion
Net Loan Portfolio	March 31, 2025	$3.924 billion
Commercial Real Estate Loans (as % of total portfolio)	December 31, 2024	83%
Loan-to-Value Underwriting Limit (CRE)	December 31, 2023	75%

The Bank's principal focus is real estate mortgage lending, with well over 99% of the loan portfolio secured by real estate mortgage loans.

Automated self-service for basic transactions via digital channels.

The operational framework supports digital channels for routine banking activities, complementing the high-touch services. The Bank accepts personal customer deposits, including checking accounts, money market accounts, and certificates of deposit, directly online. The SDG structure also incorporates digital banking specialists for digital-first account opening. Branch transaction levels have declined as customers use electronic banking.

Long-term, conservative approach to customer and credit risk.

Credit quality metrics demonstrate a conservative underwriting stance, though a recent spike in non-performing assets is noted. The Bank did not record any charge-offs in the first nine months of 2025 or 2024.

• Non-performing loans as a percentage of the total loan portfolio at September 30, 2025, was 0.81%.
• Non-performing loans as a percentage of the total loan portfolio at December 31, 2024, was 0.04%.
• Return on average assets for Q3 2025 was 1.54%.
• Return on average assets for the full year 2024 was 0.65%.

The Bank's efficiency ratio for 2024 was 63.79%.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Channels

You're looking at how Hingham Institution for Savings (HIFS) gets its value proposition to its customers, and it's a mix of old-school presence and modern digital tools.

The physical footprint in Eastern Massachusetts is intentionally limited but strategically placed for in-person service.

• - Limited physical branch network in Eastern Massachusetts.
• - Hingham Institution for Savings operates 9 Offices in Massachusetts as of September 30, 2025.
• - Branch locations include Hingham (Head Office/Drive-up), Hull, Cohasset, Boston (South End), and Nantucket.
• - The Hingham Square Head Office hours are M-Th, 8:30am-4:00pm; F, 8:30am-5:00pm; Sat, 8:30am-1:00pm.

Commercial lending offices extend the bank's reach beyond Massachusetts, focusing on key real estate markets.

Location	Office Type/Focus	Recent Activity/Metric
Boston	Commercial Lending Group staff presence. Origination activity concentrated here in Q1 2025.	Commercial Real Estate loans originated in the WMA (Washington D.C. metro area, which is distinct from Boston, but Boston staff support WMA) were $150.0 million in 2024.
Washington, D.C.	Commercial lending office in Georgetown. Origination activity concentrated here in Q1 2025.	Office address: 1061 Thomas Jefferson St NW, Washington, D.C. 20007.
San Francisco	Commercial lending office, no retail branch as of December 31, 2024. Focus on commercial real estate customers.	Commercial real estate loans originated in the SFBA were $8.8 million in 2024.

Digital channels are critical for deposit gathering and customer convenience, especially for high-balance customers seeking digital access.

• - Online and mobile banking platforms for deposits and services.
• - Mobile banking allows for Check Deposit From Your Smartphone, Zelle® transfers, Bill Pay, and Online Account Opening.
• - Digital security features include Fingerprint and facial recognition.
• - Non-interest-bearing deposits, a key indicator of digital/transactional banking usage, stood at $437.6 million as of June 30, 2025.
• - This non-interest-bearing deposit segment showed 20.2% annualized growth year-to-date as of June 30, 2025.

Direct outreach supports the lending side of the business, targeting specific geographic markets for loan origination.

• - Direct outreach and advertising programs to prospective borrowers.
• - Loan applications are sourced from the Internet and others responding to the Bank's advertising program.
• - Origination activity in the first quarter of 2025 was concentrated in the Boston and Washington D.C. markets.

Finance: review the Q3 2025 FDIC Call Report to confirm the exact number of physical offices and compare it to the Q2 2025 deposit figures by next Tuesday.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Customer Segments

You're looking at the core groups Hingham Institution for Savings (HIFS) serves, which are heavily weighted toward real estate finance and relationship-based deposits. The bank's model is built on transforming shorter-term liabilities-deposits and borrowings-into longer-term mortgages secured by properties in specific, high-value coastal markets. Here's the quick math on who they are serving as of late 2025, based on the latest reported figures.

The primary lending focus is on Commercial Real Estate (CRE) investors and developers, specifically targeting stabilized multifamily properties in their core markets. This segment dominates the asset side of the balance sheet. The geographic footprint for lending and deposits is concentrated in eastern Massachusetts (including Hingham, Hull, Cohasset, Boston, and Nantucket), Washington D.C., and the San Francisco Bay Area. HIFS is actively recruiting relationship managers for its Specialized Deposit Group (SDG) in Boston, Washington, and San Francisco to deepen relationships with commercial and non-profit customers.

The loan book composition clearly shows this concentration, using data from December 31, 2024, when the net loan portfolio totaled $3.874 billion:

Customer Type / Loan Category	Percentage of Total Loans (Dec 31, 2024)	Latest Portfolio Value/Metric
Commercial Real Estate (CRE) Investors/Developers (including multifamily)	83%	Origination activity concentrated in Boston and Washington D.C. markets as of March 31, 2025.
High-Net-Worth Individuals (Residential Mortgage Loans)	12%	Net loans totaled $3.924 billion at March 31, 2025.
Construction Developers (Residential and Commercial)	5%	One small commercial real estate loan of $30.6 million was placed on non-accrual in Q2 2025.
Commercial/Non-Profit Entities (Business Loans)	Less than 1%	Retail and commercial deposits were $1.9 billion as of September 30, 2025.

For deposit services, Hingham Institution for Savings targets commercial and non-profit entities, viewing these relationships as crucial for funding and stability. The growth in non-interest-bearing deposits is a key indicator of success in deepening these commercial relationships. You can see the shift in funding sources:

• Retail and commercial deposits totaled $2.066 billion at March 31, 2025, representing 9.2% growth from March 31, 2024.
• Non-interest-bearing deposits were $427.3 million at March 31, 2025, showing 23.0% growth from March 31, 2024.
• By September 30, 2025, retail and commercial deposits were $1.9 billion, a year-over-year decline of 0.7%.
• Non-interest-bearing deposits were $432 million as of September 30, 2025, up 20.8% year-over-year.

Retail customers in Southeastern Massachusetts form the base for traditional banking services. While the bank's lending is concentrated, its deposit base is a mix of these retail relationships and larger wholesale funds. The bank has maintained offices in Hingham, Hull, Cohasset, Boston, and Nantucket to serve this local base.

The reliance on wholesale funding, which totaled $2 billion as of September 30, 2025 (up 0.8% year-over-year), shows that the bank serves its lending needs by tapping both local retail/commercial deposits and broader wholesale markets. Still, the growth in non-interest-bearing deposits points to success in attracting sticky, low-cost commercial and non-profit operational balances.

Finance: draft 13-week cash view by Friday.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Cost Structure

You're looking at the expense side of the Hingham Institution for Savings business, which is heavily influenced by its funding costs and its commitment to an efficient, localized operating model. Honestly, for a bank, the cost of money-interest expense-is usually the biggest line item, and Hingham Institution for Savings is no exception, though recent rate changes have shifted that dynamic.

The primary cost drivers for Hingham Institution for Savings center on funding the loan portfolio, which is largely financed by deposits and borrowings like Federal Home Loan Bank (FHLB) advances. You can see the impact of the changing interest rate environment clearly when comparing the first quarter of 2024 to the first quarter of 2025.

Cost Component	Period Ended March 31, 2024 (in thousands)	Period Ended March 31, 2025 (in thousands)
Interest Expense on Deposits	$21,146	$18,621
Interest Expense on FHLB Advances	$17,212	$15,165
Total Interest Expense (Deposits & FHLB)	$38,358	$33,786

This drop in total interest expense between the quarters reflects the repricing of funding sources, as Hingham Institution for Savings began reducing retail and commercial deposit rates in the latter half of 2024, and also took advantage of the inverted yield curve by adding lower-rate FHLB advances and brokered deposits. That's smart positioning when you can lock in cheaper funding.

Next up is the cost of running the operation, which Hingham Institution for Savings aims to keep lean, reflecting its relatively small employee base focused on core lending and deposit gathering. Compensation and benefits is the largest component of non-interest expense.

• Compensation and benefits for the year ended December 31, 2024, totaled $16,910 thousand.
• For the most recent quarter, the three months ended March 31, 2025, compensation and benefits expense was $4,467 thousand.

General and administrative expenses cover the costs associated with its limited branch and office footprint, plus other operational overhead. Hingham Institution for Savings emphasizes controlling these non-interest expenses to drive operating leverage. For the full year 2024, total operating expenses were $29,010 thousand.

The specific line item for other general and administrative expenses, which includes things like director fees, supplies, and audit costs, shows this focus on efficiency. For the three months ended March 31, 2025, this category was $946 thousand, up slightly from $813 thousand in the same period last year, but the full year 2024 figure was $3,872 thousand.

Finally, you have the cost related to potential future loan losses, which is the Allowance for Credit Losses (ACL). This is a critical reserve account. At December 31, 2024, the Allowance for Credit Losses for Hingham Institution for Savings stood at $27.0 million.

Here's a quick breakdown of key operating expense components for the most recent quarter for context:

Operating Expense Category (Q1 2025, in thousands)	Amount
Salaries and Employee Benefits	$4,467
Occupancy and Equipment	$439
Data Processing	$724
Deposit Insurance	$748
Other General and Administrative	$946

The efficiency ratio for the first quarter of 2025 was 45.82%, which is a strong indicator of how well Hingham Institution for Savings manages these costs relative to its income. Finance: draft 13-week cash view by Friday.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Revenue Streams

The Revenue Streams for Hingham Institution for Savings (HIFS) as of late 2025 are primarily driven by traditional banking activities, significantly boosted by investment gains in the third quarter.

The core of the revenue generation remains the spread between what HIFS earns on its assets and pays on its liabilities. You can see the key components below, using the Q3 2025 figures where available:

Revenue Component	Q3 2025 Amount (Millions USD)
Net Interest Income (NII) from the loan portfolio	$19.34
Total Non-Interest Income (Fees, Service Charges, Securities Income)	$11.56 (Derived from Total Revenue of $30.90M minus NII of $19.34M)
Interest and dividends from the investment securities portfolio	Data Not Separately Itemized
Non-interest income from fees and service charges	Data Not Separately Itemized

The profitability for the period was significantly enhanced by non-recurring or market-driven gains, which you must separate when analyzing core operational performance. Here's how the key income components break down relative to the reported net income:

• - Net Interest Income (NII) from the loan portfolio, totaling $19.34 million in Q3 2025.
• - Interest and dividends from the investment securities portfolio.
• - Non-interest income from fees and service charges.
• - Net gain on equity securities, contributing to Q3 2025 net income of $17.3 million.

To be defintely clear on the impact of the equity gains, we can look at the core earnings. The after-tax net gain on equity securities for Q3 2025 was calculated to be approximately $8.786 million, derived from the reported Net Income of $17.295 million and Core Net Income of $8.509 million for the quarter. This means the operational revenue (NII plus other core non-interest income) was the foundation, but the equity gains were substantial.

The two non-interest income streams-interest/dividends from securities and fee income-sum up to the derived Total Non-Interest Income of approximately $11.56 million for the quarter.

You should track the efficiency ratio, which improved to 38.26% in Q3 2025 from 62.19% last year, showing that revenue recovery is outpacing expense growth.