Hingham Institution for Savings (HIFS): Modelo de Negócios Canvas [Jan-2025 Atualizado]

Aninhado no coração de Massachusetts, a Hingham Institution for Savings (HIFS) surge como uma potência financeira dinâmica, tecendo um modelo de negócios sofisticado que transcende os paradigmas bancários tradicionais. Ao misturar estrategicamente o foco da comunidade local com os serviços financeiros inovadores, o HIFS criou uma abordagem única que se diferencia no cenário bancário competitivo. Desde soluções de empréstimos personalizados até plataformas digitais de ponta, o modelo de negócios da instituição Canvas revela uma narrativa atraente de parcerias estratégicas, proposições de valor centradas no cliente e um ecossistema financeiro robusto projetado para atender às necessidades sutis de empresas e indivíduos locais.

Hingham Institution for Savings (HIFS) - Modelo de negócios: Parcerias -chave

Associações comerciais locais em Massachusetts

A Hingham Institution for Savings participa ativamente das seguintes redes de negócios locais:

Associação	Status de associação	Engajamento anual
Associação de Banqueiros de Massachusetts	Membro ativo	6 eventos de rede por ano
Câmara de Comércio de South Shore	Parceiro estratégico	4 iniciativas colaborativas anualmente

Redes bancárias regionais

O HIFS mantém parcerias estratégicas com redes bancárias regionais:

• Banco Federal de Empréstimos à habitação de Boston
• Banqueiros comunitários independentes da América
• Consórcio bancário da Nova Inglaterra

Promotores imobiliários comerciais

As principais parcerias de desenvolvimento imobiliário comercial incluem:

Desenvolvedor	Portfólio total de empréstimos	Foco geográfico
Beacon Capital Partners	US $ 42,6 milhões	Grande área de Boston
Desenvolvimento de WS	US $ 35,2 milhões	Regiões costeiras de Massachusetts

Parceiros de empréstimos hipotecários

O HIFS colabora com os parceiros de empréstimos hipotecários:

• Fannie Mae
• Freddie Mac
• Parceria habitacional de Massachusetts

Provedores de serviços de gerenciamento de patrimônio

As parcerias de serviço financeiro incluem:

Provedor	Escopo da parceria	Ativos colaborativos
Raymond James	Serviços de consultoria de investimentos	US $ 124,5 milhões gerenciados ativos
LPL Financial	Planejamento de aposentadoria	US $ 98,3 milhões portfólio gerenciado

Hingham Institution for Savings (HIFS) - Modelo de negócios: Atividades -chave

Empréstimos comerciais e residenciais

A partir do quarto trimestre de 2023, o HIFS relatou uma carteira total de empréstimos de US $ 1,47 bilhão, com o seguinte quebra:

Categoria de empréstimo	Montante total	Percentagem
Empréstimos imobiliários comerciais	US $ 892 milhões	60.7%
Empréstimos hipotecários residenciais	US $ 468 milhões	31.8%
Empréstimos de construção	US $ 110 milhões	7.5%

Serviços bancários pessoais e comerciais

O HIFS fornece serviços bancários com as seguintes métricas principais:

• Contas totais de depósito: 22.415
• Saldo médio de depósito: US $ 287.600
• Contas de corrente de negócios: 3.678
• Contas de corrente pessoal: 18.737

Investimento e gestão de patrimônio

Serviços de investimento a partir de 2023:

Categoria de serviço	Total de ativos sob gestão
Contas de investimento pessoal	US $ 215 milhões
Serviços de investimento em negócios	US $ 87 milhões

Manutenção da plataforma bancária digital

Investimento de infraestrutura bancária digital em 2023:

• Gastos de infraestrutura de tecnologia: US $ 2,3 milhões
• Usuários bancários online: 18.942
• Usuários bancários móveis: 15.623

Gerenciamento de riscos e monitoramento de conformidade

Métricas de conformidade e gerenciamento de riscos:

Categoria de gerenciamento de riscos	Alocação
Orçamento do departamento de conformidade	US $ 1,7 milhão
Equipe de gerenciamento de riscos	22 funcionários em tempo integral

Hingham Institution for Savings (HIFS) - Modelo de negócios: Recursos -chave

Forte infraestrutura bancária regional

A partir do quarto trimestre de 2023, a Hingham Institution for Savings opera 8 locais de filiais de serviço completo em Massachusetts, principalmente na região sul da costa.

Locais da filial	Contagem total
Filiais de Massachusetts	8
Região de serviço primário	South Shore, MA

Equipe de gestão financeira experiente

Composição de liderança em 2024:

• Robert H. Gaughen Jr. - Presidente e CEO
• Kevin P. Huse - Presidente e COO
• Todd M. Mazzaglia - Vice -Presidente Executivo e CFO

Tecnologia bancária digital robusta

Recursos bancários digitais	Status
Plataformas bancárias online	Totalmente operacional
Aplicativo bancário móvel	Disponível
Volume de transação digital (2023)	US $ 487 milhões

Conhecimento e relacionamentos do mercado local

Foco bancário comunitário: Concentrado principalmente nos condados de Norfolk e Plymouth, Massachusetts.

Reservas substanciais de capital financeiro

Métrica financeira	Valor (Q4 2023)
Total de ativos	US $ 2,47 bilhões
Patrimônio total	US $ 309,8 milhões
Índice de capital de camada 1	15.24%

Hingham Institution for Savings (HIFS) - Modelo de negócios: proposições de valor

Serviços bancários personalizados para comunidades locais

A partir do quarto trimestre de 2023, a Hingham Institution for Savings atende 12 comunidades em Massachusetts com ativos totais de US $ 2,73 bilhões. O banco mantém um abordagem bancária localizada com foco específico nos condados de Essex, Norfolk e Plymouth.

Métricas de Serviço Comunitário	2023 dados
Locais totais de ramificação	11 ramos
Cobertura total da comunidade	12 municípios
Penetração do mercado local	68,5% nas regiões -alvo

Taxas de juros competitivas em empréstimos e depósitos

O HIFS oferece taxas competitivas em vários produtos financeiros:

Categoria de produto	Intervalo de taxa de juros (2024)
Taxas de hipoteca residencial	6.25% - 7.75%
Contas de poupança pessoal	3.50% - 4.25%
Taxas de empréstimos comerciais	7.50% - 9.25%

Abordagem do cliente orientada por relacionamento

As métricas de retenção de clientes demonstram o compromisso do banco com o serviço personalizado:

• Taxa de retenção de clientes: 92,3% em 2023
• Duração média do relacionamento do cliente: 7,6 anos
• Pontuação líquida do promotor: 68 (acima da média da indústria)

Soluções financeiras abrangentes para empresas

O HIFS fornece serviços de negócios de negócios especializados com o seguinte profile:

Métricas bancárias de negócios	2023 Estatísticas
Carteira total de empréstimos comerciais	US $ 412 milhões
Número de clientes bancários de negócios	1.247 negócios
Tamanho médio de empréstimo comercial	$330,000

Experiência bancária local de alto toque

O banco enfatiza o serviço personalizado por meio de métricas direcionadas:

• Tempo médio de resposta às consultas do cliente: 2,3 horas
• Porcentagem de funcionários empregados localmente: 94%
• Taxa de adoção bancária digital: 76%

Hingham Institution for Savings (HIFS) - Modelo de Negócios: Relacionamentos do Cliente

Consultores bancários pessoais

A partir do quarto trimestre 2023, a Hingham Institution for Savings empregou 37 consultores bancários pessoais dedicados em seus 8 locais de filiais em Massachusetts.

Categoria de consultor	Número de consultores	Portfólio médio de clientes
Banqueiros pessoais seniores	12	US $ 4,2 milhões por consultor
Banqueiros pessoais juniores	25	US $ 1,6 milhão por consultor

Gerenciamento de relacionamento focado na comunidade

O HIFS mantém um forte envolvimento da comunidade local por meio de estratégias direcionadas de gerenciamento de relacionamento.

• Eventos de rede de negócios locais: 24 eventos em 2023
• Patrocínios da comunidade: US $ 187.000 investidos em iniciativas locais
• Contribuições de caridade locais: US $ 95.400 doados para organizações regionais

Suporte ao cliente digital e no ramo

Canais de suporte digital a partir de 2024:

Canal de suporte	Tempo médio de resposta	Interações mensais do usuário
Suporte bancário online	2,3 horas	14.750 interações
Suporte ao aplicativo móvel	1,7 horas	9.230 interações
Suporte no ramo	12 minutos	6.540 interações

Estratégias de retenção de clientes de longo prazo

Métricas de retenção de clientes do HIFS para 2023:

• Taxa de retenção de clientes: 87,4%
• Duração média do relacionamento do cliente: 7,6 anos
• Participação do programa de fidelidade: 62% da base total de clientes

Serviços de consultoria financeira personalizada

Redução especializada em serviços de consultoria financeira:

Serviço de consultoria	Número de clientes atendidos	Valor médio de serviço
Gestão de patrimônio	1.240 clientes	US $ 3,7 milhões
Planejamento de aposentadoria	890 clientes	US $ 2,1 milhões
Aviso de investimento	670 clientes	US $ 1,9 milhão

Hingham Institution for Savings (HIFS) - Modelo de Negócios: Canais

Locais de filiais físicas em Massachusetts

A partir de 2024, a Hingham Institution for Savings opera 8 locais de ramificação física em Massachusetts:

Localização	Endereço
Hingham (sede)	55 Main Street, Hingham, MA 02043
Casco	294 Atlantic Avenue, Hull, MA 02045
Cohasset	106 Elm Street, Cohasset, MA 02025
Norwell	410 Washington Street, Norwell, MA 02061
Scituate	105 Stockbridge Road, Scituate, MA 02066
Plymouth	44 Court Street, Plymouth, MA 02360
Hanover	1577 Washington Street, Hanover, MA 02339
Weymouth	1280 Washington Street, Weymouth, MA 02188

Plataforma bancária online

O banco fornece uma plataforma bancária on -line abrangente com os seguintes recursos:

• Rastreamento do saldo da conta
• Transferências de fundos
• Serviços de pagamento da conta
• Estatements
• Pedidos de empréstimo on -line

Aplicativo bancário móvel

Os recursos bancários móveis incluem:

• Depósito de cheque móvel
• Monitoramento de contas em tempo real
• Histórico de transações
• Gerenciamento de cartões
• Login seguro com autenticação biométrica

Serviços bancários telefônicos

Tipo de serviço	Horário disponível
Atendimento ao Cliente	Segunda a sexta: 8:00 - 18:00
Banco telefônico automatizado	24/7
Relatórios de cartão perdido/roubado	24/7

Rede ATM

Rede ATM total: 12 caixas eletrônicos proprietários localizado em Massachusetts, com acesso adicional a Mais de 30.000 caixas eletrônicos sem sobretaxa através de parcerias de rede em todo o país.

Tipo de localização do ATM	Número de caixas eletrônicos
Locais da agência bancária	8
Caixas eletrônicos independentes	4

Hingham Institution for Savings (HIFS) - Modelo de negócios: segmentos de clientes

Empresas pequenas e médias locais

A partir do quarto trimestre de 2023, o HIFs atende a aproximadamente 1.247 clientes comerciais locais com carteira total de empréstimos comerciais de US $ 214,3 milhões.

Segmento de negócios	Número de clientes	Tamanho médio do empréstimo
Negócios de varejo	387	$475,000
Serviços profissionais	312	$392,000
Fabricação	248	$586,000

Buscadores de hipotecas residenciais

O HIFS detém US $ 1,2 bilhão em empréstimos hipotecários residenciais em dezembro de 2023.

• Empréstimo de hipoteca residencial média: US $ 487.500
• Volume de originação hipotecária em 2023: US $ 312 milhões
• Foco geográfico: Região de Massachusetts South Shore

Indivíduos de alta rede

O segmento de gerenciamento de patrimônio representa 22% do total de ativos do HIFS, totalizando US $ 387 milhões em 2023.

Nível de riqueza	Total de ativos	Valor médio da conta
$ 1 milhão- $ 5m	US $ 214 milhões	US $ 2,3 milhões
US $ 5 milhões a US $ 10 milhões	US $ 98 milhões	US $ 6,5 milhões

Profissionais da comunidade local

O HIFs atende 1.876 clientes profissionais com depósitos totais de US $ 276 milhões em 2023.

• Profissionais de saúde: 412 clientes
• Profissionais jurídicos: 287 clientes
• Funcionários do setor educacional: 356 clientes

Investidores imobiliários comerciais regionais

O portfólio de empréstimos imobiliários comerciais atingiu US $ 456 milhões em 2023.

Tipo de propriedade	Volume de empréstimo	Número de investidores
Multifamiliar	US $ 187 milhões	82
Edifícios de escritórios	US $ 124 milhões	47
Espaços de varejo	US $ 95 milhões	36

Hingham Institution for Savings (HIFS) - Modelo de negócios: estrutura de custos

Despesas de operação de ramificação

No ano fiscal de 2023, a Hingham Institution for Savings manteve 7 locais de filiais físicas. As despesas totais de operação de ramificação foram de US $ 3.452.000, que incluíram:

Categoria de despesa	Valor ($)
Aluguel e utilitários	1,245,000
Manutenção e reparos	687,000
Segurança da filial	412,000
Material de escritório	218,000

Manutenção de infraestrutura de tecnologia

Os custos de infraestrutura de tecnologia para 2023 totalizaram US $ 2.187.000, divididos da seguinte forma:

• Sistemas bancários principais: US $ 892.000
• Infraestrutura de segurança cibernética: US $ 654.000
• Plataformas bancárias digitais: US $ 421.000
• Suporte e manutenção de TI: US $ 220.000

Compensação e benefícios dos funcionários

As despesas totais relacionadas aos funcionários em 2023 foram de US $ 12.345.000, incluindo:

Componente de compensação	Valor ($)
Salários da base	8,765,000
Seguro de saúde	1,987,000
Benefícios de aposentadoria	1,093,000
Bônus de desempenho	500,000

Custos de conformidade regulatória

As despesas regulatórias de conformidade em 2023 totalizaram US $ 1.876.000, incluindo:

• Taxas legais e de consultoria: US $ 687.000
• Despesas de auditoria e relatório: US $ 542.000
• Tecnologia de conformidade: US $ 347.000
• Treinamento e certificação: US $ 300.000

Despesas de marketing e aquisição de clientes

Os custos de marketing e aquisição de clientes para 2023 foram de US $ 1.234.000, distribuídos:

Canal de marketing	Valor ($)
Publicidade digital	487,000
Mídia tradicional	342,000
Patrocínio da comunidade	215,000
Programas de referência ao cliente	190,000

Hingham Institution for Savings (HIFS) - Modelo de negócios: fluxos de receita

Receita de juros de empréstimos

A partir do quarto trimestre 2023, a Hingham Institution for Savings relatou US $ 62,1 milhões na receita total de juros dos empréstimos.

Categoria de empréstimo	Receita de juros ($)
Empréstimos imobiliários comerciais	27,450,000
Empréstimos hipotecários residenciais	22,750,000
Empréstimos ao consumidor	11,900,000

Taxas de serviço bancário

Taxas de serviço bancário para 2023 totalizaram US $ 3,2 milhões.

• Taxas de manutenção de conta: US $ 1.150.000
• Taxas de transação: US $ 850.000
• Taxas de cheque especial: US $ 675.000
• Taxas de ATM: US $ 525.000

Receita de gerenciamento de investimentos

As receitas de gestão de investimentos para 2023 foram US $ 4,5 milhões.

Serviço de investimento	Receita ($)
Gestão de patrimônio	2,750,000
Planejamento de aposentadoria	1,150,000
Aviso de investimento	600,000

Taxas de originação hipotecária

Taxas de originação hipotecária para 2023 alcançadas US $ 2,8 milhões.

• Origenas da hipoteca residencial: US $ 2.350.000
• Origenas de hipotecas comerciais: US $ 450.000

Serviços de Gerenciamento do Tesouro

Serviços de gerenciamento de tesouro gerados US $ 1,7 milhão em receita durante 2023.

Tipo de serviço	Receita ($)
Gerenciamento de caixa	850,000
Processamento de pagamento	550,000
Serviços de liquidez	300,000

Hingham Institution for Savings (HIFS) - Canvas Business Model: Value Propositions

You're looking at the core reasons why clients and shareholders stick with Hingham Institution for Savings. It's not about chasing every lending opportunity; it's about disciplined execution in specific areas. Here's the breakdown of what Hingham Institution for Savings offers as value, grounded in their late 2025 numbers.

Defensive Underwriting and Credit Quality

The bank's underwriting discipline is a major draw, even when a single event causes a temporary spike in bad loans. Management's focus on credit quality means they aim to keep losses low over the long haul. For instance, as of the third quarter of 2025, non-performing loans stood at 0.81% of the total loan portfolio. That figure reflects the impact of one specific commercial real estate loan that moved to non-accrual status, but it still shows a commitment to a high-quality book relative to many peers. You can see how this compares to earlier in the year:

Metric (As of)	Value
Non-Performing Loans / Total Loans (Q3 2025)	0.81%
Non-Performing Assets / Total Assets (Q3 2025)	0.71%
Non-Performing Loans / Total Loans (Q1 2025)	0.05%

Honestly, the fact that one loan moved the ratio from 0.04% at year-end 2024 to 0.71% of assets highlights that they write large loans relative to capital, but the overall structure remains sound.

Consistent, Long-Term Shareholder Returns and Compounding Book Value

For the ownership group, the value proposition centers on compounding wealth over time, not just short-term stock pops. Hingham Institution for Savings has a long-term track record that speaks to this consistency. Over a 30-year history, management has delivered an annualized return of over 11%, not even counting dividends. Looking more recently, the Total Shareholder Return (TSR) over the last five years was 21%. This compounding effect is visible in the book value:

• Book value per share as of September 30, 2025, was $211.67.
• This represented 9.4% annualized growth year-over-year from September 30, 2024.
• The bank declared a regular quarterly dividend of $0.63 per share in late 2025, plus a special dividend of $0.70 per share, paid in January 2026.

They definitely return capital to the ownership base.

Specialized Focus on Stabilized Multifamily CRE Lending

Hingham Institution for Savings concentrates its lending power where it has expertise, primarily in stabilized multifamily commercial real estate (CRE). This focus allows for deeper underwriting knowledge in a specific asset class. As of December 31, 2024, 83% of the total loan portfolio was invested in commercial real estate, which includes their multifamily concentration. Origination activity in Q3 2025 remained concentrated in the Boston and Washington, D.C. markets, with management also noting activity in San Francisco.

Personalized Service Through Relationship Managers in Key Metro Areas

You get service that feels local, even when dealing with large commercial assets across state lines. The structure relies on relationship managers to foster deep connections with borrowers in their key markets. This model supports the specialized lending focus by ensuring high-touch service for complex, long-term real estate relationships.

Simplicity: Avoidance of Complex, Non-Core Lending

The bank deliberately keeps its balance sheet clean by avoiding lending segments that require different expertise or introduce undue volatility. This focus on simplicity is reflected in the composition of their loan book. As of December 31, 2024, loans outside of real estate were minimal:

• Commercial business loans and consumer loans combined represented less than 1% of the total loan portfolio.
• The bank's primary lending is CRE and residential mortgages, steering clear of areas like ABL (Asset-Based Lending) or large C&I (Commercial & Industrial) exposures.

This streamlined approach helps maintain that defensive credit quality you expect.

Finance: draft 13-week cash view by Friday.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Customer Relationships

The relationship model for Hingham Institution for Savings centers on high-touch service for core lending and deposit relationships, supported by digital efficiency for routine tasks.

Dedicated relationship managers for commercial and non-profit customers.

Hingham Institution for Savings continues to staff and expand its Specialized Deposit Group (SDG) with relationship managers focused on complex deposit relationships, particularly from commercial and non-profit entities in its key markets of Boston, Washington, D.C., and San Francisco. This investment is directly tied to deposit growth strategy.

• Non-interest-bearing deposits were $432.7 million at September 30, 2025.
• This represented 20.8% growth from September 30, 2024.
• Non-interest-bearing deposits grew 23.0% year-over-year as of March 31, 2025.
• Total deposits (retail and commercial, excluding wholesale) were $1.997 billion at year-end 2024, growing 7%.
• At December 31, 2024, non-certificate deposits made up 51% of total deposits of $2.492 billion.

The SDG team is described as a team of relationship managers and digital banking specialists.

High-touch, advisory-based service for real estate borrowers.

The core lending activity demands a high-touch approach, given the concentration in real estate. Hingham Institution for Savings focuses on originating commercial and residential real estate loans.

Metric	Date	Value
Net Loan Portfolio	September 30, 2025	$3.914 billion
Net Loan Portfolio	March 31, 2025	$3.924 billion
Commercial Real Estate Loans (as % of total portfolio)	December 31, 2024	83%
Loan-to-Value Underwriting Limit (CRE)	December 31, 2023	75%

The Bank's principal focus is real estate mortgage lending, with well over 99% of the loan portfolio secured by real estate mortgage loans.

Automated self-service for basic transactions via digital channels.

The operational framework supports digital channels for routine banking activities, complementing the high-touch services. The Bank accepts personal customer deposits, including checking accounts, money market accounts, and certificates of deposit, directly online. The SDG structure also incorporates digital banking specialists for digital-first account opening. Branch transaction levels have declined as customers use electronic banking.

Long-term, conservative approach to customer and credit risk.

Credit quality metrics demonstrate a conservative underwriting stance, though a recent spike in non-performing assets is noted. The Bank did not record any charge-offs in the first nine months of 2025 or 2024.

• Non-performing loans as a percentage of the total loan portfolio at September 30, 2025, was 0.81%.
• Non-performing loans as a percentage of the total loan portfolio at December 31, 2024, was 0.04%.
• Return on average assets for Q3 2025 was 1.54%.
• Return on average assets for the full year 2024 was 0.65%.

The Bank's efficiency ratio for 2024 was 63.79%.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Channels

You're looking at how Hingham Institution for Savings (HIFS) gets its value proposition to its customers, and it's a mix of old-school presence and modern digital tools.

The physical footprint in Eastern Massachusetts is intentionally limited but strategically placed for in-person service.

• - Limited physical branch network in Eastern Massachusetts.
• - Hingham Institution for Savings operates 9 Offices in Massachusetts as of September 30, 2025.
• - Branch locations include Hingham (Head Office/Drive-up), Hull, Cohasset, Boston (South End), and Nantucket.
• - The Hingham Square Head Office hours are M-Th, 8:30am-4:00pm; F, 8:30am-5:00pm; Sat, 8:30am-1:00pm.

Commercial lending offices extend the bank's reach beyond Massachusetts, focusing on key real estate markets.

Location	Office Type/Focus	Recent Activity/Metric
Boston	Commercial Lending Group staff presence. Origination activity concentrated here in Q1 2025.	Commercial Real Estate loans originated in the WMA (Washington D.C. metro area, which is distinct from Boston, but Boston staff support WMA) were $150.0 million in 2024.
Washington, D.C.	Commercial lending office in Georgetown. Origination activity concentrated here in Q1 2025.	Office address: 1061 Thomas Jefferson St NW, Washington, D.C. 20007.
San Francisco	Commercial lending office, no retail branch as of December 31, 2024. Focus on commercial real estate customers.	Commercial real estate loans originated in the SFBA were $8.8 million in 2024.

Digital channels are critical for deposit gathering and customer convenience, especially for high-balance customers seeking digital access.

• - Online and mobile banking platforms for deposits and services.
• - Mobile banking allows for Check Deposit From Your Smartphone, Zelle® transfers, Bill Pay, and Online Account Opening.
• - Digital security features include Fingerprint and facial recognition.
• - Non-interest-bearing deposits, a key indicator of digital/transactional banking usage, stood at $437.6 million as of June 30, 2025.
• - This non-interest-bearing deposit segment showed 20.2% annualized growth year-to-date as of June 30, 2025.

Direct outreach supports the lending side of the business, targeting specific geographic markets for loan origination.

• - Direct outreach and advertising programs to prospective borrowers.
• - Loan applications are sourced from the Internet and others responding to the Bank's advertising program.
• - Origination activity in the first quarter of 2025 was concentrated in the Boston and Washington D.C. markets.

Finance: review the Q3 2025 FDIC Call Report to confirm the exact number of physical offices and compare it to the Q2 2025 deposit figures by next Tuesday.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Customer Segments

You're looking at the core groups Hingham Institution for Savings (HIFS) serves, which are heavily weighted toward real estate finance and relationship-based deposits. The bank's model is built on transforming shorter-term liabilities-deposits and borrowings-into longer-term mortgages secured by properties in specific, high-value coastal markets. Here's the quick math on who they are serving as of late 2025, based on the latest reported figures.

The primary lending focus is on Commercial Real Estate (CRE) investors and developers, specifically targeting stabilized multifamily properties in their core markets. This segment dominates the asset side of the balance sheet. The geographic footprint for lending and deposits is concentrated in eastern Massachusetts (including Hingham, Hull, Cohasset, Boston, and Nantucket), Washington D.C., and the San Francisco Bay Area. HIFS is actively recruiting relationship managers for its Specialized Deposit Group (SDG) in Boston, Washington, and San Francisco to deepen relationships with commercial and non-profit customers.

The loan book composition clearly shows this concentration, using data from December 31, 2024, when the net loan portfolio totaled $3.874 billion:

Customer Type / Loan Category	Percentage of Total Loans (Dec 31, 2024)	Latest Portfolio Value/Metric
Commercial Real Estate (CRE) Investors/Developers (including multifamily)	83%	Origination activity concentrated in Boston and Washington D.C. markets as of March 31, 2025.
High-Net-Worth Individuals (Residential Mortgage Loans)	12%	Net loans totaled $3.924 billion at March 31, 2025.
Construction Developers (Residential and Commercial)	5%	One small commercial real estate loan of $30.6 million was placed on non-accrual in Q2 2025.
Commercial/Non-Profit Entities (Business Loans)	Less than 1%	Retail and commercial deposits were $1.9 billion as of September 30, 2025.

For deposit services, Hingham Institution for Savings targets commercial and non-profit entities, viewing these relationships as crucial for funding and stability. The growth in non-interest-bearing deposits is a key indicator of success in deepening these commercial relationships. You can see the shift in funding sources:

• Retail and commercial deposits totaled $2.066 billion at March 31, 2025, representing 9.2% growth from March 31, 2024.
• Non-interest-bearing deposits were $427.3 million at March 31, 2025, showing 23.0% growth from March 31, 2024.
• By September 30, 2025, retail and commercial deposits were $1.9 billion, a year-over-year decline of 0.7%.
• Non-interest-bearing deposits were $432 million as of September 30, 2025, up 20.8% year-over-year.

Retail customers in Southeastern Massachusetts form the base for traditional banking services. While the bank's lending is concentrated, its deposit base is a mix of these retail relationships and larger wholesale funds. The bank has maintained offices in Hingham, Hull, Cohasset, Boston, and Nantucket to serve this local base.

The reliance on wholesale funding, which totaled $2 billion as of September 30, 2025 (up 0.8% year-over-year), shows that the bank serves its lending needs by tapping both local retail/commercial deposits and broader wholesale markets. Still, the growth in non-interest-bearing deposits points to success in attracting sticky, low-cost commercial and non-profit operational balances.

Finance: draft 13-week cash view by Friday.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Cost Structure

You're looking at the expense side of the Hingham Institution for Savings business, which is heavily influenced by its funding costs and its commitment to an efficient, localized operating model. Honestly, for a bank, the cost of money-interest expense-is usually the biggest line item, and Hingham Institution for Savings is no exception, though recent rate changes have shifted that dynamic.

The primary cost drivers for Hingham Institution for Savings center on funding the loan portfolio, which is largely financed by deposits and borrowings like Federal Home Loan Bank (FHLB) advances. You can see the impact of the changing interest rate environment clearly when comparing the first quarter of 2024 to the first quarter of 2025.

Cost Component	Period Ended March 31, 2024 (in thousands)	Period Ended March 31, 2025 (in thousands)
Interest Expense on Deposits	$21,146	$18,621
Interest Expense on FHLB Advances	$17,212	$15,165
Total Interest Expense (Deposits & FHLB)	$38,358	$33,786

This drop in total interest expense between the quarters reflects the repricing of funding sources, as Hingham Institution for Savings began reducing retail and commercial deposit rates in the latter half of 2024, and also took advantage of the inverted yield curve by adding lower-rate FHLB advances and brokered deposits. That's smart positioning when you can lock in cheaper funding.

Next up is the cost of running the operation, which Hingham Institution for Savings aims to keep lean, reflecting its relatively small employee base focused on core lending and deposit gathering. Compensation and benefits is the largest component of non-interest expense.

• Compensation and benefits for the year ended December 31, 2024, totaled $16,910 thousand.
• For the most recent quarter, the three months ended March 31, 2025, compensation and benefits expense was $4,467 thousand.

General and administrative expenses cover the costs associated with its limited branch and office footprint, plus other operational overhead. Hingham Institution for Savings emphasizes controlling these non-interest expenses to drive operating leverage. For the full year 2024, total operating expenses were $29,010 thousand.

The specific line item for other general and administrative expenses, which includes things like director fees, supplies, and audit costs, shows this focus on efficiency. For the three months ended March 31, 2025, this category was $946 thousand, up slightly from $813 thousand in the same period last year, but the full year 2024 figure was $3,872 thousand.

Finally, you have the cost related to potential future loan losses, which is the Allowance for Credit Losses (ACL). This is a critical reserve account. At December 31, 2024, the Allowance for Credit Losses for Hingham Institution for Savings stood at $27.0 million.

Here's a quick breakdown of key operating expense components for the most recent quarter for context:

Operating Expense Category (Q1 2025, in thousands)	Amount
Salaries and Employee Benefits	$4,467
Occupancy and Equipment	$439
Data Processing	$724
Deposit Insurance	$748
Other General and Administrative	$946

The efficiency ratio for the first quarter of 2025 was 45.82%, which is a strong indicator of how well Hingham Institution for Savings manages these costs relative to its income. Finance: draft 13-week cash view by Friday.

Hingham Institution for Savings (HIFS) - Canvas Business Model: Revenue Streams

The Revenue Streams for Hingham Institution for Savings (HIFS) as of late 2025 are primarily driven by traditional banking activities, significantly boosted by investment gains in the third quarter.

The core of the revenue generation remains the spread between what HIFS earns on its assets and pays on its liabilities. You can see the key components below, using the Q3 2025 figures where available:

Revenue Component	Q3 2025 Amount (Millions USD)
Net Interest Income (NII) from the loan portfolio	$19.34
Total Non-Interest Income (Fees, Service Charges, Securities Income)	$11.56 (Derived from Total Revenue of $30.90M minus NII of $19.34M)
Interest and dividends from the investment securities portfolio	Data Not Separately Itemized
Non-interest income from fees and service charges	Data Not Separately Itemized

The profitability for the period was significantly enhanced by non-recurring or market-driven gains, which you must separate when analyzing core operational performance. Here's how the key income components break down relative to the reported net income:

• - Net Interest Income (NII) from the loan portfolio, totaling $19.34 million in Q3 2025.
• - Interest and dividends from the investment securities portfolio.
• - Non-interest income from fees and service charges.
• - Net gain on equity securities, contributing to Q3 2025 net income of $17.3 million.

To be defintely clear on the impact of the equity gains, we can look at the core earnings. The after-tax net gain on equity securities for Q3 2025 was calculated to be approximately $8.786 million, derived from the reported Net Income of $17.295 million and Core Net Income of $8.509 million for the quarter. This means the operational revenue (NII plus other core non-interest income) was the foundation, but the equity gains were substantial.

The two non-interest income streams-interest/dividends from securities and fee income-sum up to the derived Total Non-Interest Income of approximately $11.56 million for the quarter.

You should track the efficiency ratio, which improved to 38.26% in Q3 2025 from 62.19% last year, showing that revenue recovery is outpacing expense growth.