Pathfinder Bancorp, Inc. (PBHC): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Ubicado en el corazón del estado de Nueva York, Pathfinder Bancorp, Inc. (PBHC) representa una institución bancaria local dinámica que transforma la banca comunitaria tradicional a través de un enfoque estratégico e innovador. Al combinar servicios financieros personalizados con soluciones digitales de vanguardia, este banco regional ha creado un modelo de negocio único que satisface las diversas necesidades de pequeñas empresas, empresarios e individuos en los condados de Oswego y sus alrededores. Su estrategia integral va más allá de las meras transacciones financieras, centrándose en su lugar en construir relaciones profundas y duraderas que impulsan el crecimiento económico y la prosperidad comunitaria.

Pathfinder Bancorp, Inc. (PBHC) - Modelo de negocio: asociaciones clave

Empresas locales en Oswego y los condados circundantes de Nueva York

Pathfinder Bancorp mantiene asociaciones estratégicas con empresas locales en todo el condado de Oswego y regiones adyacentes. A partir de 2023, el banco ha establecido relaciones colaborativas con aproximadamente 127 empresas pequeñas a medianas en el estado de Nueva York.

Categoría de asociación	Número de empresas locales	Volumen empresarial total
Negocios minoristas	42	$ 6.3 millones
Empresas de fabricación	35	$ 8.7 millones
Empresas del sector de servicios	50	$ 5.2 millones

Proveedores de servicios financieros regionales y bancos comunitarios

Pathfinder Bancorp colabora con múltiples instituciones financieras regionales para mejorar la prestación de servicios y expandir el alcance del mercado.

• Acuerdos cooperativos con 7 bancos comunitarios regionales
• Infraestructura de red compartida que cubre 3 condados de Nueva York
• Programas de referencias cruzadas que generan $ 1.4 millones en ingresos adicionales

Asociaciones de pequeñas empresas en el estado de Nueva York

Nombre de la asociación	Detalles de la asociación	Valor de colaboración anual
Cámara de Comercio del Condado de Oswego	Redes estratégicas y desarrollo de negocios	$275,000
Alianza empresarial central de Nueva York	Programas de soporte de emprendimiento	$185,000
Centro de desarrollo de pequeñas empresas del estado de Nueva York	Consultoría de asesoramiento y financiero	$220,000

Colaboradores de servicios de seguros e inversiones

Pathfinder Bancorp mantiene asociaciones especializadas con proveedores de servicios de seguros y inversiones para ofrecer soluciones financieras integrales.

• 5 redes de socios de seguros primarios
• 3 empresas de gestión de inversiones
• Portafolio total de inversión colaborativa: $ 42.6 millones

Tipo de socio	Número de socios	Ingresos colaborativos anuales
Proveedores de seguros	5	$ 3.2 millones
Empresas de gestión de inversiones	3	$ 2.7 millones

Pathfinder Bancorp, Inc. (PBHC) - Modelo de negocio: actividades clave

Servicios y préstamos bancarios comunitarios

A partir del cuarto trimestre de 2023, Pathfinder Bancorp informó préstamos totales de $ 1.23 mil millones, con el siguiente desglose de la cartera de préstamos:

Categoría de préstamo	Cantidad total	Porcentaje
Inmobiliario comercial	$ 612 millones	49.8%
Inmobiliario residencial	$ 387 millones	31.5%
Comercial & Industrial	$ 156 millones	12.7%
Préstamos al consumo	$ 75 millones	6%

Originación de préstamos comerciales y personales

Las actividades de originación de préstamos en 2023 incluyen:

• Originaciones totales de préstamos nuevos: $ 287 millones
• Tamaño promedio del préstamo comercial: $ 425,000
• Tamaño promedio del préstamo personal: $ 78,500
• Tasa de aprobación del préstamo: 67.3%

Depósito y gestión de cuentas financieras

Composición de la cartera de depósitos al 31 de diciembre de 2023:

Tipo de depósito	Cantidad total	Porcentaje
Cuentas corrientes	$ 456 millones	38.2%
Cuentas de ahorro	$ 312 millones	26.1%
Cuentas del mercado monetario	$ 228 millones	19.1%
Certificados de depósito	$ 204 millones	17.1%

Desarrollo de la plataforma de banca digital

• Usuarios de banca digital: 42,500
• Descargas de aplicaciones de banca móvil: 23,700
• Volumen de transacciones en línea: 1.2 millones de transacciones mensuales
• Inversión de plataforma digital en 2023: $ 3.2 millones

Servicios de gestión de patrimonio y inversión

Métricas de rendimiento de gestión de patrimonio para 2023:

Categoría de servicio	Activos totales bajo administración	Número de clientes
Gestión de patrimonio personal	$ 287 millones	2,100
Planificación de jubilación	$ 156 millones	1,450
Aviso de inversión	$ 98 millones	780

Pathfinder Bancorp, Inc. (PBHC) - Modelo de negocio: recursos clave

Red de sucursales locales establecida en el estado de Nueva York

A partir de 2024, Pathfinder Bancorp mantiene 18 ubicaciones de sucursales de servicio completo en los condados de Oswego, Cayuga y Wayne en el estado de Nueva York. Activos físicos de la red de sucursales totales valorados en $ 4.3 millones.

Condado	Número de ramas	Valor de activo
Condado de Oswego	8	$ 1.9 millones
Condado de Cayuga	6	$ 1.4 millones
Condado de Wayne	4	$ 1.0 millones

Relaciones bancarias comunitarias fuertes

Portafolio de préstamos comunitarios totales: $ 287.6 millones a partir del cuarto trimestre de 2023, con el 92% de los préstamos concentrados en negocios locales y mercados residenciales.

Profesionales y gerentes de relaciones financieras calificadas

Fuerza laboral total: 126 empleados

• Alta Gestión: 12
• Profesionales bancarios: 68
• Personal de apoyo: 46

Infraestructura de tecnología de banca digital

Inversión en infraestructura tecnológica: $ 2.1 millones en 2023

Componente tecnológico	Inversión
Sistema bancario central	$850,000
Ciberseguridad	$650,000
Plataforma de banca en línea/móvil	$600,000

Cumplimiento regulatorio y experiencia en gestión de riesgos

Presupuesto del departamento de cumplimiento: $ 1.4 millones en 2023, que representa el 2.3% de los gastos operativos totales.

• Personal de cumplimiento: 7 profesionales dedicados
• Gastos de auditoría externa: $ 215,000 anualmente
• Software de gestión de riesgos: inversión de $ 320,000

Pathfinder Bancorp, Inc. (PBHC) - Modelo de negocio: propuestas de valor

Servicios bancarios personalizados para empresas e individuos locales

A partir del cuarto trimestre de 2023, Pathfinder Bancorp proporcionó servicios bancarios en 14 sucursales en el estado de Nueva York, con activos totales de $ 1.07 mil millones.

Categoría de servicio	Volumen/alcance
Clientes de banca de negocios	2.350 cuentas comerciales activas
Clientes bancarios personales	18,750 titulares de cuentas individuales
Cobertura geográfica	Principalmente condados de Oswego, Cayuga y Onondaga, NY

Productos competitivos de préstamos y depósitos

Desglose de la cartera de préstamos al 31 de diciembre de 2023:

• Préstamos inmobiliarios comerciales: $ 412.6 millones
• Préstamos comerciales e industriales: $ 156.3 millones
• Préstamos inmobiliarios residenciales: $ 278.9 millones
• Préstamos al consumo: $ 89.4 millones

Soluciones financieras centradas en la comunidad

Métrica de inversión comunitaria	Cantidad de 2023
Préstamos de desarrollo comunitario	$ 24.7 millones
Subvenciones de apoyo comercial local	$ 1.2 millones

Servicio al cliente receptivo y basado en relaciones

Métricas de servicio al cliente para 2023:

• Calificación promedio de satisfacción del cliente: 4.6/5
• Tasa de adopción de banca digital: 68%
• Tiempo de respuesta promedio a las consultas de los clientes: 2.3 horas

Toma de decisiones locales y procesamiento rápido de préstamos

Métrica de procesamiento de préstamos	Actuación
Tiempo promedio de aprobación de préstamos comerciales	3.4 días hábiles
Tiempo promedio de aprobación del préstamo al consumidor	1.7 días hábiles
Porcentaje de toma de decisiones locales	92% de las decisiones de préstamo tomadas localmente

Pathfinder Bancorp, Inc. (PBHC) - Modelo de negocio: relaciones con los clientes

Gestión de la relación bancaria personal

A partir del cuarto trimestre de 2023, Pathfinder Bancorp mantuvo 13 ubicaciones de sucursales de servicio completo en todo el estado de Nueva York. El banco atiende a aproximadamente 32,500 cuentas activas de clientes con un enfoque dedicado de gestión de relaciones.

Segmento de clientes	Estrategia de gestión de relaciones	Valor de cuenta promedio
Banca personal	Consulta financiera personalizada	$87,340
Banca de negocios	Gerentes de relaciones asignados	$245,600
Préstamo comercial	Ejecutivos de cuentas dedicados	$1,230,000

Compromiso comunitario y apoyo local

En 2023, Pathfinder Bancorp invirtió $ 127,500 en iniciativas de apoyo a la comunidad local, con enfoque en:

• Programas de desarrollo económico local
• Soporte de subvenciones de pequeñas empresas
• Financiación de la beca educativa
• Proyectos de infraestructura comunitaria

Canales de servicio al cliente digital y en persona

Penetración de banca digital a partir de 2023: 68% de la base total de clientes. Desglose del canal de servicio:

Canal	Porcentaje de uso	Interacciones mensuales promedio
Banca móvil	42%	24,300
Banca en línea	26%	15,700
Servicios en la rama	32%	9,500

Asesoramiento financiero y consulta a medida

Pathfinder Bancorp ofrece servicios de asesoramiento financiero especializados con los siguientes segmentos de clientes:

• Gestión de patrimonio personal
• Planificación de jubilación
• Estrategia financiera de pequeñas empresas
• Consulta de cartera de inversiones

Estrategias de retención de clientes a largo plazo

Tasa de retención de clientes en 2023: 87.4%. Las estrategias de retención incluyen:

Estrategia	Tasa de implementación	Impacto de satisfacción del cliente
Programa de fidelización	65%	+12% de satisfacción
Revisión financiera anual	55%	+9% de retención
Comunicación personalizada	75%	+15% de compromiso

Pathfinder Bancorp, Inc. (PBHC) - Modelo de negocio: canales

Ubicaciones de sucursales bancarias físicas

A partir de 2023, Pathfinder Bancorp opera 18 ubicaciones de sucursales de servicio completo concentrados principalmente en los condados de Oswego, Cayuga y Wayne en el estado de Nueva York.

Condado	Número de ramas
Condado de Oswego	9
Condado de Cayuga	6
Condado de Wayne	3

Plataforma bancaria en línea

Pathfinder Bancorp proporciona una plataforma bancaria integral basada en la web con las siguientes características:

• Seguimiento del saldo de la cuenta
• Transferencias de fondos
• Servicios de pago de facturas
• Declaraciones electrónicas
• Historial de transacciones

Aplicación de banca móvil

La aplicación móvil del banco admite plataformas de iOS y Android con acceso 24/7.

Función de la aplicación móvil	Disponibilidad
Depósito de cheque móvil	Sí
Controles de tarjetas	Sí
Inicio de sesión biométrico	Sí

Servicios de banca telefónica

Pathfinder Bancorp mantiene un centro de llamadas de servicio al cliente que funciona de lunes a viernes de 8:00 a.m. a 6:00 p.m. EST.

Red de cajeros automáticos

El banco proporciona acceso a 22 ubicaciones de cajeros automáticos de propiedad en sus regiones de servicio.

Detalles de la red de cajeros automáticos	Número
Ubicaciones de cajeros automáticos totales	22
Transacciones de cajeros automáticos gratuitos para titulares de cuentas	Ilimitado

Pathfinder Bancorp, Inc. (PBHC) - Modelo de negocio: segmentos de clientes

Empresas locales pequeñas a medianas

A partir del cuarto trimestre de 2023, Pathfinder Bancorp sirve aproximadamente 1.200 empresas pequeñas a medianas en el estado de Nueva York.

Segmento de negocios	Número de clientes	Tamaño promedio del préstamo
Negocios minoristas	425	$275,000
Servicios profesionales	350	$325,000
Fabricación	250	$415,000
Construcción	175	$385,000

Consumidores individuales en el estado de Nueva York

Base de clientes de consumo individuales totales: 42,500 al 31 de diciembre de 2023.

• Cuentas corrientes personales: 28,750
• Cuentas de ahorro personal: 22,600
• Clientes de préstamos personales: 8,900

Profesionales y empresarios locales

Desglose del cliente para profesionales y empresarios:

Categoría profesional	Conteo de clientes
Profesionales de la salud	1,375
Profesionales legales	650
Empresarios de tecnología	425

Miembros de la comunidad agrícola y rural

Estadísticas de cartera de clientes agrícolas:

• Total de clientes agrícolas: 1.050
• Cartera de préstamos agrícolas: $ 157.3 millones
• Tamaño promedio del préstamo agrícola: $ 395,000

Clientes de banca minorista y comercial

Desglose del cliente de la banca comercial:

Segmento bancario	Número de clientes	Activos totales bajo administración
Comprobación comercial	875	$ 245.6 millones
Ahorros comerciales	625	$ 186.3 millones
Líneas de crédito comerciales	550	$ 132.7 millones

Pathfinder Bancorp, Inc. (PBHC) - Modelo de negocio: Estructura de costos

Gastos de operación de rama

A partir de la información financiera más reciente, Pathfinder Bancorp opera 16 ubicaciones de sucursales en todo el estado de Nueva York.

Categoría de gastos	Costo anual
Alquiler y servicios públicos	$1,247,000
Mantenimiento y reparaciones	$412,500
Seguridad de la rama	$285,600

Salarios y beneficios de los empleados

Fuerza laboral total de 186 empleados a partir del año fiscal 2023.

Categoría de compensación	Gasto anual
Salarios base	$12,420,000
Seguro médico	$2,187,000
Beneficios de jubilación	$1,642,500

Tecnología y mantenimiento de infraestructura digital

• Inversión anual de infraestructura de TI: $ 1,875,000
• Gastos de ciberseguridad: $ 687,000
• Licencias de software y actualizaciones: $ 412,500

Costos de cumplimiento regulatorio

Área de cumplimiento	Gasto anual
Tarifas legales y de consultoría	$875,000
Auditoría e informes	$542,000
Gastos de presentación regulatoria	$187,500

Gastos de marketing y adquisición de clientes

Presupuesto total de marketing: $ 1,125,000

• Marketing digital: $ 412,500
• Impresión y medios tradicionales: $ 285,600
• Patrocinios de eventos comunitarios: $ 187,500
• Costo de adquisición de clientes: $ 239.50 por cuenta nueva

Pathfinder Bancorp, Inc. (PBHC) - Modelo de negocios: flujos de ingresos

Ingresos por intereses de las carteras de préstamos

Para el año fiscal 2023, Pathfinder Bancorp informó ingresos por intereses netos de $ 38.4 millones. El desglose de la cartera de préstamos incluye:

Categoría de préstamo	Saldo pendiente total	Ingresos por intereses
Inmobiliario comercial	$ 412.6 millones	$ 16.2 millones
Hipotecas residenciales	$ 287.3 millones	$ 11.7 millones
Préstamos al consumo	$ 95.4 millones	$ 4.5 millones
Comercial & Préstamos industriales	$ 156.8 millones	$ 6.0 millones

Servicios bancarios basados ​​en tarifas

Los ingresos de tarifas para 2023 totalizaron $ 12.6 millones, con el siguiente desglose del servicio:

• Tarifas de mantenimiento de la cuenta: $ 3.2 millones
• Tarifas de sobregiro: $ 2.4 millones
• Tarifas de transacción de cajeros automáticos: $ 1.8 millones
• Tasas de transferencia de cables: $ 1.5 millones
• Otros cargos de servicio: $ 3.7 millones

Tarifas de gestión de inversión y patrimonio

El segmento de gestión de patrimonio generó $ 5.7 millones en tarifas durante 2023, con:

Categoría de servicio	Ingresos por tarifas
Gestión de activos	$ 3.2 millones
Planificación financiera	$ 1.5 millones
Servicios de confianza	$ 1.0 millones

Ingresos de la transacción bancaria digital

Las transacciones bancarias digitales generaron $ 2.3 millones en ingresos para 2023:

• Transacciones de pago de facturas en línea: $ 0.8 millones
• Tasas de depósito móvil: $ 0.6 millones
• Tasas de transferencia digital: $ 0.5 millones
• Otras tarifas de servicio digital: $ 0.4 millones

Venta de productos bancarios comerciales y personales

Los ingresos por ventas de productos para 2023 alcanzaron $ 7.9 millones:

Categoría de productos	Ganancia
Tarjetas de crédito comerciales	$ 2.1 millones
Tarjetas de crédito personal	$ 1.8 millones
Servicios comerciales	$ 2.5 millones
Otros productos bancarios	$ 1.5 millones

Pathfinder Bancorp, Inc. (PBHC) - Canvas Business Model: Value Propositions

Local decision-making and relationship-focused service is central to Pathfinder Bancorp, Inc.'s value. You get access to decision makers right here in Central New York because the team lives, works, and plays in the communities served. This focus on local relationships supports a stable funding base; the CEO noted in Q3 2025 that core deposits are a stable, relationship-driven source of funding.

Pathfinder Bank offers a full suite of commercial and consumer banking products designed to meet the needs of individuals, families, small to mid-size businesses, and municipalities. The deposit side includes checking, savings, money market deposit accounts, certificates of deposit, and demand and time deposits.

• Deposit products include checking, savings, and money market accounts.
• Loan portfolio covers commercial real estate, residential real estate, and construction.
• Consumer lending includes automobile and recreational vehicle loans.
• The company also offers investment services to individuals and businesses.

The institution offers a deep sense of stability and community commitment, tracing its local roots back to 1859. This longevity, over 150 years of service in Central New York, underpins the trust it aims to earn daily. Total deposits grew to $1.23 billion at the end of the third quarter of 2025, with core deposits representing approximately 78.47% of that total. The company maintained a dividend of $0.10 per diluted share in Q3 2025.

A key differentiator is the focus on competitive commercial real estate lending, which the company has actively sought to increase to diversify its portfolio and increase revenues. The loan portfolio composition as of the end of Q3 2025 reflects this emphasis. The target loan size for commercial real estate projects in the market area is between $500,000 to $2.0 million. The underwriting policies for these loans typically allow for amounts up to 80% of the property's appraised value.

Here's a quick look at the loan book as of September 30, 2025:

Loan Category	Amount (Millions)	Percentage of Total Loans
Total Loans	$898.5	100.0%
Commercial Loans	$543.7	60.5%
Other Loans (Residential, Consumer, etc.)	$354.8	39.5%

The net interest margin (NIM) stood at 3.34% in Q3 2025, showing resilience due to disciplined liability pricing. The bank's mission is to foster relationships to be the financial provider of choice, and they defintely focus on that.

Pathfinder Bancorp, Inc. (PBHC) - Canvas Business Model: Customer Relationships

You're looking at how Pathfinder Bancorp, Inc. keeps its clients close, which is the whole point of a community bank holding company. Their mission is clear: to foster relationships with individuals and businesses within their communities to be the financial provider of choice. This isn't just talk; it shows up in how they structure their service delivery.

For commercial clients, the structure definitely leans on personalized attention. While I don't have a specific headcount for dedicated relationship managers, the loan book tells a story. As of June 30, 2025, commercial loans stood at $549.1 million, making up 60.4% of total loans. That concentration requires deep, high-touch engagement, which is the hallmark of their service model. They don't just process transactions; they aim to be trusted advisors, developing programs of services uniquely satisfying client needs. This is supported by their physical footprint, where strategically located branches average over $100 million in deposits per location.

The success of this relationship focus, especially around core funding, is quantifiable. Look at the deposit base, which is the lifeblood of Pathfinder Bank:

Metric	As of March 31, 2025	As of June 30, 2025
Total Deposits	$1.26 billion	$1.22 billion
Core Deposits Percentage	78.31%	78.47%

The commitment to proactive customer engagement programs is directly aimed at deposit stability. You see this in the core deposit ratio-it held steady around 78% through the first half of 2025, up significantly from 67.98% on June 30, 2024. That stability is the direct result of those targeted marketing campaigns and engagement efforts designed to deepen those local banking relationships.

Still, even a community-focused bank must meet modern expectations for convenience. The self-service aspect is critical for retaining the next generation of clients. Nationally, in 2025, a significant majority of consumers-77 percent-prefer to manage their bank accounts through a mobile app or a computer. Pathfinder Bancorp, Inc. has to support this trend, which is why digital experience enhancement is a top institutional priority for many in the sector, with 52% of financial institutions actively implementing such initiatives. For Pathfinder Bank, this means ensuring their digital channels complement the high-touch service, not replace it entirely. You can expect their digital offerings to focus on seamless access, as 83 percent of customers say digital innovations make banking services more easily accessible.

• Commercial Loans as a percentage of total loans (June 30, 2025): 60.4%
• Core Deposits as a percentage of total deposits (June 30, 2025): 78.47%
• Year-over-year Total Deposit growth (as of March 31, 2025): 10.3%
• Average deposits per branch: Over $100 million

Finance: draft 13-week cash view by Friday.

Pathfinder Bancorp, Inc. (PBHC) - Canvas Business Model: Channels

Full-service branch offices (Oswego and Onondaga Counties)

• Operating 12 full-service offices located in Oswego and Onondaga Counties as of July 2024, following the East Syracuse branch acquisition.
• The bank also operates one limited-purpose office in Oneida County.

Online and mobile banking platforms

• Pathfinder Bank offers electronic banking services to compete for deposits.

ATM network

• The network includes ATMs at branch locations such as the Main Office (214 W First St, Oswego, NY), Oswego Plaza Office (291 State Route 104 E, Oswego, NY), and Southwest Corridor, Syracuse Office (506 W Onondaga St, Syracuse, NY).
• Offsite ATM Locations include Byrne Dairy (Pulaski, NY), Lamson Corners (Phoenix, NY), Dominos (Fulton, NY), and Oswego Hospital (Oswego, NY).

Direct loan officer and commercial relationship teams

The commercial lending focus is supported by relationship teams, with a target for new loan origination cited in staffing requirements.

Metric	Amount/Value	Date/Context
Commercial Loans	$549.1 million	As of June 30, 2025
Commercial Loans as Percentage of Total Loans	60.4%	As of June 30, 2025
Target New Loan Growth (Per Senior Lender Role)	$10 - $15 million	Stated requirement for VP, Senior Commercial Lender role
Total Deposits	$1.22 billion	As of June 30, 2025
Core Deposits as Percentage of Total Deposits	78.47%	As of June 30, 2025

Pathfinder Bancorp, Inc. (PBHC) - Canvas Business Model: Customer Segments

Pathfinder Bancorp, Inc. focuses its business on attracting deposits and investing those funds into loans within its Central New York market areas, which include Oswego, Syracuse, and the surrounding communities. You see their commitment to these in-market relationships reflected across both their lending and deposit-gathering activities.

The bank's lending activities clearly delineate its primary customer groups, which are served through diversified consumer, mortgage, and commercial loan portfolios. The total loan portfolio stood at $898.5 million at the end of the third quarter of 2025. This lending base is heavily weighted toward commercial activity, which is where you see the direct engagement with businesses and real estate investors.

Here is a breakdown of the loan portfolio as of late 2025, which gives you a clear view of the asset side of their customer focus:

Loan Category	Amount (as of Q3 2025)	Percentage of Total Loans
Commercial Loans	$543.7 million	60.5 percent
Total Loans	$898.5 million	100.0 percent

The Commercial Loans category directly encompasses your Small to mid-sized businesses (SMEs) and Commercial Real Estate (CRE) investors and developers. To be fair, the search results indicate that the provision expense in the third quarter of 2025 was specifically higher due to issues tied to two large CRE relationships. This shows that while CRE is a core segment, it also carries near-term credit risk volatility.

The remainder of the loan book serves Local individuals and households. While a precise Q3 2025 breakdown isn't available, the consumer and residential loan total was $371.0 million as of March 31, 2025, which represents the other major lending component alongside commercial. This segment is supported by the bank's offering of home equity loans, junior liens, and general consumer loans.

On the funding side, the bank attracts deposits from the general public. Total deposits reached $1.23 billion at the end of the third quarter of 2025. The focus on relationship banking is evident in the core deposit percentage, which Pathfinder Bancorp, Inc. views as a stable, relationship-driven source of funding. Core deposits represented 78.37% of total deposits as of the third quarter of 2025.

The Municipal entities segment is implicitly served through the deposit base, as management commentary noted that decreases in total deposits during the second quarter of 2025 reflected reductions in higher-cost accounts as well as regular municipal deposit seasonality. This seasonality suggests that local government or related entity deposits are a meaningful, albeit fluctuating, part of their funding structure.

You can summarize the key customer-facing elements and their financial context below:

• Small to mid-sized businesses (SMEs) in Central NY: A key driver of the $543.7 million in Commercial Loans as of Q3 2025.
• Commercial Real Estate (CRE) investors and developers: Part of the Commercial Loan book; recent credit volatility tied to two large CRE relationships.
• Local individuals and households: Support the consumer and residential loan book, which was $371.0 million on March 31, 2025.
• Municipal entities: Indicated by seasonal fluctuations observed in the total deposit base of $1.23 billion in Q3 2025.

Finance: draft 13-week cash view by Friday.

Pathfinder Bancorp, Inc. (PBHC) - Canvas Business Model: Cost Structure

You're looking at the core expenses Pathfinder Bancorp, Inc. (PBHC) manages to run its regional banking operations as of mid-2025. The cost structure is heavily influenced by funding costs, staffing, and managing credit risk exposure.

The primary funding liability, total deposits, stood at $1.22 billion as of June 30, 2025. Pathfinder Bancorp, Inc. has been actively managing this cost, as total balances declined sequentially due to reductions in higher-cost time and money market accounts. This shift helped support a Net Interest Margin (NIM) of 3.11% in the second quarter of 2025, up from 2.78% in the year-ago period, reflecting lower average deposit costs compared to Q2 2024. The specific dollar amount for interest expense on the $1.22 billion in deposits is not explicitly stated as a standalone figure in the latest reports, but the focus on reducing higher-cost funding signals an active management of this line item.

Personnel costs are tied to the size of the organization. As of a recent filing, Pathfinder Bancorp, Inc. reported 177 employees. This compares to 182 employees as of December 31, 2024. Keeping headcount controlled is a key lever for operational efficiency.

Operational efficiency, measured by the non-interest expense relative to revenue, shows discipline. The efficiency ratio for the second quarter of 2025 improved to 65.66%, down from 67.19% in the linked quarter and 74.36% in the year-ago period. Also, annualized noninterest expense represented 2.18% of average assets in the second quarter of 2025.

Credit risk management is a significant, variable cost component. This includes setting aside funds for potential future losses, known as the provision for credit losses. Here are the key figures related to credit risk and associated expenses for Q2 2025:

Cost Component	Amount (Q2 2025)	Context/Date
Provision for Credit Loss Expense	$1.2 million	Reflecting Net Charge-Offs (NCOs)
Net Charge-Offs (NCOs) after Recoveries	$2.6 million	Annualized 1.14% of average loans
Allowance for Credit Losses (ACL)	$16.0 million	As of June 30, 2025
ACL as a Percentage of Total Loans	1.76%	As of June 30, 2025

The cost of managing credit risk is also reflected in the Allowance for Credit Losses (ACL) balance, which stood at $16.0 million on June 30, 2025. This represented 1.76% of total loans at that period end. The provision expense for the quarter was $1.2 million, primarily reflecting the $2.6 million in NCOs for the period, partially offset by reserve model adjustments.

You can see the key cost drivers summarized below:

• Total Deposits: $1.22 billion (as of June 30, 2025).
• Employees: Approximately 177.
• Efficiency Ratio: 65.66% (Q2 2025).
• Provision for Credit Losses: $1.2 million (Q2 2025).

Finance: draft 13-week cash view by Friday.

Pathfinder Bancorp, Inc. (PBHC) - Canvas Business Model: Revenue Streams

Pathfinder Bancorp, Inc. generates revenue primarily through its core banking activities, centered on interest income from its loan portfolio, supplemented by non-interest income sources.

Net Interest Income (NII) from loan portfolio forms the bedrock of Pathfinder Bancorp, Inc.'s revenue. For the nine months ending September 30, 2025, Net Interest Income rose 10.5% year-to-date, totaling \$33.8 million. Looking at quarterly figures, second quarter 2025 NII was \$10.8 million, which was an increase of 14.1% from the second quarter of 2024's \$9.5 million. However, this was a sequential decrease from the first quarter of 2025's NII of \$11.4 million. By the third quarter of 2025, NII recovered to \$11.6 million.

A significant portion of this interest income is derived from the commercial lending segment. As of June 30, 2025, Pathfinder Bancorp, Inc. held approximately \$549.1 million in commercial loans, which represented 60.4% of total loans. This balance was up from \$542.7 million as of March 31, 2025.

The revenue streams can be broken down by their components:

• Net Interest Income (NII) for nine months ended September 30, 2025: \$33.8 million
• Net Interest Income for Q2 2025: \$10.8 million
• Net Interest Income for Q3 2025: \$11.6 million
• Commercial Loans as of June 30, 2025: \$549.1 million

Non-interest income provides diversification, though it was significantly impacted by a specific credit event in mid-2025. Second quarter 2025 noninterest income totaled negative \$1.5 million. This negative result was driven by a \$3.1 million pre-tax lower-of-cost-or-market (LOCOM) adjustment recorded against loans held for sale. By the third quarter of 2025, noninterest income normalized to \$1.5 million.

Specific non-interest income items include service charges on deposit accounts. For instance, second quarter 2025 noninterest income reflected an increase of \$6,000 in service charges on deposit accounts compared to the linked quarter.

The major event impacting non-interest income was the disposition of impaired assets. The \$3.1 million pre-tax loss was associated with the sale of \$9.3 million in nonperforming and classified commercial loans in July 2025.

Here is a summary of the key revenue-related financial figures for the periods around late 2025:

Revenue Component	Period/Date	Amount
Net Interest Income (YTD)	Nine Months Ended September 30, 2025	\$33.8 million
Net Interest Income	Q2 2025	\$10.8 million
Net Interest Income	Q3 2025	\$11.6 million
Commercial Loans	June 30, 2025	\$549.1 million
Noninterest Income	Q2 2025	-\$1.5 million
Noninterest Income	Q3 2025	\$1.5 million
Pre-tax Loss on Loan Sale (LOCOM Adjustment)	Q2 2025	\$3.1 million
Principal Balance of Loans Sold	Q2 2025 Event	\$9.3 million
Service Charges on Deposit Accounts Change	Q2 2025 vs Q1 2025	Increase of \$6,000

The company also offers investment services to individuals and businesses, which contributes to non-interest income, though specific figures for this component separate from the service charges are not detailed in the immediate context of the negative Q2 2025 result.