Saia, Inc. (SAIA): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el mundo dinámico de la logística y el transporte, Saia, Inc. (SAIA) surge como una potencia de soluciones de envío regionales y nacionales menos que la carga de menos de la carga (LTL), navegando estratégicamente el complejo paisaje del transporte moderno de carga. Con un modelo de negocio innovador que combina perfectamente la tecnología avanzada, las asociaciones estratégicas y los servicios centrados en el cliente, Saia ha transformado los paradigmas de envío tradicionales, ofreciendo a las empresas flexibilidad, confiabilidad y eficiencia sin precedentes en sus necesidades de transporte. Coloque en el intrincado lienzo de modelo de negocio que revela cómo este líder de logística continúa redefiniendo los estándares de la industria y ofrece un valor excepcional en diversos segmentos de mercado.

Saia, Inc. (Saia) - Modelo de negocio: asociaciones clave

Alianzas de fabricante de camiones estratégicos

Saia mantiene asociaciones estratégicas con fabricantes de camiones líderes para optimizar las operaciones de su flota:

Fabricante	Detalles de la asociación	Composición de la flota
Vendedor	Acuerdo de adquisición de flota a largo plazo	42% del total de vehículos de flota
Peterbilt	Asociación de configuración de camiones personalizada	38% del total de vehículos de flota
Kenworth	Adquisición de equipos especializados	20% del total de vehículos de flota

Asociaciones de tecnología logística

Saia colabora con proveedores de tecnología avanzada para la gestión del transporte:

• Sistema de gestión de transporte de Oracle
• Soluciones de seguimiento del GPS de MacRopoint
• Project44 Plataforma de visibilidad en tiempo real
• Software de enrutamiento y optimización de Descartes

Relaciones de colaboración de red regional

Socio de red	Cobertura geográfica	Volumen colaborativo anual
Líneas de flete central	Suroeste de los Estados Unidos	87,000 envíos anualmente
Holanda	Medio oeste de los Estados Unidos	92,500 envíos anualmente

Proveedores de infraestructura tecnológica

Infraestructura digital de Saia compatible con socios de tecnología especializados:

• Servicios en la nube de Microsoft Azure
• Infraestructura de la red de Cisco
• Planificación de recursos de SAP Enterprise
• Soluciones de seguridad de la red Palo Alto

Inversión de tecnología anual total: $ 14.3 millones

Saia, Inc. (Saia) - Modelo de negocio: actividades clave

Servicios de transporte de flete menos que el-camión (LTL)

Saia opera una red integral de carga LTL con 169 terminales en 42 estados a partir del cuarto trimestre de 2023. La compañía manejó 16.2 millones de envíos en 2022, con un ingreso total de $ 2.76 mil millones para el año.

Métrico	Datos 2022
Envíos totales	16.2 millones
Ingresos totales	$ 2.76 mil millones
Número de terminales	169
Estados cubiertos	42

Linehaul y la gestión de la red de transporte regional

Saia mantiene una sólida red de transporte con 2.200 tractores y 7,600 remolques en su flota a partir de 2023. La longitud promedio de la compañía de transporte es de aproximadamente 500 millas.

• Composición de la flota: 2,200 tractores
• Recuento de remolques: 7,600 remolques
• Longitud promedio de la acarreo: 500 millas

Desarrollo de la plataforma digital para el seguimiento de envíos y la interfaz del cliente

Saia invierte significativamente en infraestructura digital, con $ 47.3 millones gastados en tecnología y plataformas digitales en 2022. Su sistema de seguimiento digital procesa más del 95% de los envíos en tiempo real.

Métrica de plataforma digital	Rendimiento 2022
Inversión tecnológica	$ 47.3 millones
Seguimiento de envío en tiempo real	95%

Mantenimiento de la flota y optimización de eficiencia operativa

La compañía mantiene un 98.5% Tasa de entrega a tiempo e implementa protocolos de mantenimiento avanzados para garantizar la confiabilidad de la flota. La relación operativa en 2022 fue del 87.2%, lo que indica una fuerte eficiencia operativa.

• Tasa de entrega a tiempo: 98.5%
• Relación operativa 2022: 87.2%

Servicio al cliente y desarrollo de soluciones logísticas

Saia emplea a aproximadamente 10,500 miembros del equipo, con un equipo de servicio al cliente dedicado que administra soluciones logísticas complejas. Las calificaciones de satisfacción del cliente superan constantemente el 90% en su red de servicios.

Métrica de servicio al cliente	2022-2023 datos
Total de empleados	10,500
Tasa de satisfacción del cliente	90%+

Saia, Inc. (Saia) - Modelo de negocio: recursos clave

Extensa flota de camiones y remolques

A partir del cuarto trimestre de 2023, Saia, Inc. opera una flota de 5,213 tractores y 16,430 remolques. La composición de la flota incluye:

Tipo de vehículo	Recuento total
Tractores	5,213
Remolques	16,430

Infraestructura de tecnología de gestión de transporte avanzada

La infraestructura tecnológica de Saia incluye:

• Sistemas de seguimiento en tiempo real
• Software avanzado de gestión de logística
• Plataforma de gestión de carga digital patentada

Conductores profesionales capacitados y personal de logística

Categoría de personal	Total de empleados
Fuerza de trabajo total	10,224
Conductores profesionales	6,412

Terminales estratégicamente ubicadas

Cobertura de red: 182 terminales en 42 estados de EE. UU. Al 31 de diciembre de 2023.

Capital financiero para la expansión de la red

Métrica financiera	Cantidad (2023)
Activos totales	$ 1.42 mil millones
Equivalentes de efectivo y efectivo	$ 185.6 millones
Gastos de capital	$ 237.4 millones

Saia, Inc. (Saia) - Modelo de negocio: propuestas de valor

Soluciones de envío LTL Regional y National LTL confiables y eficientes

Saia opera una red de 177 terminales en 42 estados a partir del cuarto trimestre de 2023. Tamaño total de la flota: 4,600 tractores y 13,300 remolques. Ingresos anuales para 2023: $ 2.76 mil millones.

Métrico de red	Cantidad
Terminales totales	177
Estados cubiertos	42
Tractores	4,600
Remolques	13,300

Seguimiento integral y visibilidad de envío en tiempo real

Las capacidades de seguimiento digital cubren el 100% de los envíos a través de la plataforma de tecnología saiasmart patentada.

• Seguimiento de GPS en tiempo real
• Prueba electrónica de entrega
• Actualizaciones de estado de envío instantáneo

Precios competitivos para servicios de transporte

Ingresos promedio de flete por cien pesos (RPC): $ 25.87 en 2023. Relación operativa: 83.7% para el año fiscal 2023.

Soporte logístico flexible y personalizable

Ofertas de servicios en múltiples verticales de la industria:

• Minorista
• Fabricación
• Cuidado de la salud
• Tecnología
• Comida y bebida

Rendimiento constante de entrega a tiempo

Métrico de rendimiento	Resultado de 2023
Tasa de entrega a tiempo	94.2%
Tasa de reclamos	0.6%

Saia, Inc. (Saia) - Modelo de negocio: relaciones con los clientes

Plataformas de autoservicio digital para reservar y seguimiento

Saia ofrece Saiaconnect, una plataforma digital integral con las siguientes características:

• Capacidades de seguimiento de envío en tiempo real
• Sistema de reserva en línea con 99.7% de disponibilidad de transacciones digitales
• Herramientas integradas de generación de cotizaciones y precios instantáneos

Métrica de plataforma	2023 rendimiento
Usuarios de plataforma digital	87,342 cuentas comerciales registradas
Usuarios digitales activos mensuales	62,541 clientes comerciales únicos
Volumen de transacción digital promedio	274,893 transacciones mensuales

Equipos dedicados de atención al cliente

Saia mantiene Infraestructura especializada de atención al cliente:

• Disponibilidad de servicio al cliente 24/7
• Representantes de soporte dedicados para clientes empresariales
• Tiempo de respuesta promedio: 12 minutos

Canal de soporte	2023 Métricas de rendimiento
Soporte telefónico	Tasa de resolución de primer llamado 92.4%
Soporte por correo electrónico	94.1% Calificación de satisfacción del cliente
Chat en vivo	87.6% Eficiencia de resolución promedio

Gestión de cuentas personalizada para clientes empresariales

La gestión de relaciones con el cliente empresarial incluye:

• Gerentes de cuentas dedicados
• Soluciones logísticas personalizadas
• Estructuras de precios basadas en volumen

Categoría de cliente empresarial	2023 datos
Total de clientes empresariales	1.247 cuentas activas
Valor de contrato promedio	$ 1.3 millones anuales
Tasa de retención de clientes empresariales	94.2%

Interfaces de tecnología en línea y móvil

El ecosistema digital de Saia incluye:

• Aplicación móvil con calificación de usuario de 4.6/5
• Compatibilidad multiplataforma
• Sistemas de seguimiento avanzado y notificación

Comunicación proactiva sobre el estado del envío

Las estrategias de comunicación incluyen:

• Notificaciones automatizadas por correo electrónico y SMS
• Actualizaciones de seguimiento del GPS en tiempo real
• Algoritmos de tiempo de entrega predictiva

Métrico de comunicación	2023 rendimiento
Precisión de notificación	99.3%
Frecuencia de notificación promedio por envío	4.7 actualizaciones
Compromiso del cliente con notificaciones	88.6% tasa de apertura

Saia, Inc. (Saia) - Modelo de negocio: canales

Sitio web de la empresa y aplicación móvil

La plataforma digital de Saia ofrece capacidades de seguimiento en tiempo real para el 99.2% de los envíos. El tráfico del sitio web promedió 372,456 visitantes únicos mensualmente en 2023. Las descargas de aplicaciones móviles llegaron a 147,823 por el cuarto trimestre de 2023.

Canal digital	Métrico de rendimiento	2023 datos
Sitio web	Visitantes únicos mensuales	372,456
Aplicación móvil	Descargas totales	147,823
Precisión de seguimiento de envío	Porcentaje	99.2%

Equipo de ventas directas

Saia mantiene 276 representantes de ventas directas en 34 estados. La productividad promedio del representante de ventas alcanzó los $ 3.2 millones en ingresos anuales por representante en 2023.

• Representantes de ventas totales: 276
• Cobertura geográfica: 34 estados
• Ingresos anuales promedio por representante: $ 3,200,000

Plataformas de reserva y seguimiento en línea

La plataforma de reserva digital procesó 1,247,563 envíos en 2023. La plataforma en línea generó $ 214.6 millones en ingresos directos.

Métrica de plataforma en línea	2023 rendimiento
Envíos procesados ​​totales	1,247,563
Ingresos de la plataforma digital	$214,600,000

Centros de llamadas de servicio al cliente

Saia opera 12 centros de servicio al cliente con 463 representantes dedicados. El tiempo de resolución de llamadas promedio es de 4.7 minutos. La calificación de satisfacción del cliente es del 92.3%.

• Centros de llamadas totales: 12
• Representantes de servicio al cliente: 463
• Tiempo de resolución de llamadas promedio: 4.7 minutos
• Calificación de satisfacción del cliente: 92.3%

Ferias comerciales de la industria y conferencias de logística

Saia participó en 47 eventos de la industria en 2023. El compromiso de la feria comercial generó 1.836 nuevos clientes potenciales con una tasa de conversión del 22.4%.

Métrica de la feria comercial	2023 datos
Eventos de la industria total	47
Nuevos clientes potenciales	1,836
Tasa de conversión de plomo	22.4%

Saia, Inc. (Saia) - Modelo de negocio: segmentos de clientes

Pequeñas y medianas empresas

Saia atiende a 14,820 clientes comerciales pequeños y medianos en 44 estados en los Estados Unidos a partir de 2023.

Categoría de clientes	Contribución anual de ingresos	Porcentaje de la base total de clientes
Pequeñas empresas	$ 347.6 millones	38.2%
Empresas de tamaño mediano	$ 462.3 millones	50.9%

Empresas manufactureras

Saia admite 3.675 clientes de fabricación con soluciones de transporte especializadas.

• Volumen de envío anual promedio: 125,000 envíos
• Ingresos del sector manufacturero: $ 215.7 millones en 2023
• Industrias típicas servidas: automotriz, maquinaria, electrónica

Empresas minoristas y de comercio electrónico

Saia maneja logística para 2.940 clientes minoristas y de comercio electrónico.

Tipo de cliente	Envíos anuales	Contribución de ingresos
Negocios minoristas	98,500 envíos	$ 187.4 millones
Compañías de comercio electrónico	76,300 envíos	$ 142.6 millones

Cargadores industriales y comerciales

Saia atiende a 5,210 clientes de envío industrial y comercial.

• Ingresos totales de envío industrial: $ 276.9 millones
• Peso de envío promedio: 1,250 libras
• Cuota de mercado de envío comercial: 7.3%

Empresas regionales y nacionales

Saia ofrece servicios de transporte a empresas en segmentos geográficos.

Escala comercial	Número de clientes	Ingresos anuales de transporte
Empresas regionales	6.740 clientes	$ 398.5 millones
Empresas nacionales	2,380 clientes	$ 512.7 millones

Saia, Inc. (Saia) - Modelo de negocio: Estructura de costos

Gastos de adquisición y mantenimiento de la flota

A partir de 2024, Saia, Inc. reportó gastos totales relacionados con la flota de $ 154.3 millones en su estado financiero anual. La compañía mantiene una flota de aproximadamente 3.200 tractores y 9,600 remolques.

Categoría de activos de flota	Costo total	Gastos de mantenimiento anual
Tractores	$ 87.6 millones	$ 12.4 millones
Remolques	$ 66.7 millones	$ 8.9 millones

Costos de combustible y operativo

El gasto total de combustible de Saia para 2024 fue de $ 203.5 millones, lo que representa una porción significativa de los gastos operativos.

• Costo promedio de combustible diesel por galón: $ 4.12
• Consumo total de combustible anual: 49,4 millones de galones
• Eficiencia de combustible: 6.8 millas por galón

Inversiones de infraestructura tecnológica

La inversión en infraestructura tecnológica para 2024 totalizó $ 42.7 millones.

Categoría de tecnología	Monto de la inversión
Sistemas de TI	$ 22.3 millones
Sistemas de gestión de transporte	$ 12.6 millones
Ciberseguridad	$ 7.8 millones

Salario de empleados y capacitación

Los gastos totales relacionados con los empleados para 2024 fueron de $ 512.6 millones.

• Número total de empleados: 12,400
• Salario anual promedio: $ 41,500
• Presupuesto de capacitación y desarrollo: $ 6.3 millones

Mantenimiento de la infraestructura terminal y de red

Saia invirtió $ 78.4 millones en mantenimiento de la infraestructura terminal y de red para 2024.

Categoría de infraestructura	Costo de mantenimiento
Instalaciones de terminal	$ 45.2 millones
Expansión de la red	$ 33.2 millones

Saia, Inc. (Saia) - Modelo de negocio: flujos de ingresos

Tarifas de transporte de carga LTL

Para el año fiscal 2023, Saia, Inc. reportó ingresos operativos totales de $ 2.39 mil millones. Las tarifas de transporte LTL (menos que la carga de camión) representaron la fuente de ingresos primario.

Categoría de ingresos	Cantidad (2023)	Porcentaje de ingresos totales
Transporte de carga LTL	$ 2.13 mil millones	89.1%

Recargos de envío acelerados

Saia ofrece servicios de envío acelerados con recargos adicionales. Estos servicios premium generaron aproximadamente $ 127.5 millones en 2023.

• Recargo de envío acelerado estándar: 25-40% por encima de las tarifas estándar
• Opciones de entrega garantizadas de tiempo definido por el tiempo
• Tarifas de manejo de envío urgente

Servicios de logística de valor agregado

Los servicios de logística complementaria contribuyeron con $ 85.6 millones a los ingresos de Saia en 2023.

Tipo de servicio	Ingresos generados
Almacenamiento	$ 32.4 millones
Servicios de embalaje	$ 22.7 millones
Gestión de inventario	$ 30.5 millones

Tarifas de servicio de plataforma digital

La plataforma digital de Saia generó $ 18.2 millones en tarifas de servicio durante 2023.

• Tarifas de reserva en línea
• Servicios de seguimiento digital
• Cargos de documentación electrónica

Soluciones de transporte especializadas

Los servicios de transporte especializados representaron $ 45.3 millones en ingresos para 2023.

Servicio especializado	Ganancia
Envío controlado con temperatura	$ 22.1 millones
Transporte de materiales peligrosos	$ 15.6 millones
Envío de carga de alto valor	$ 7.6 millones

Saia, Inc. (SAIA) - Canvas Business Model: Value Propositions

You're looking at the core promises Saia, Inc. (SAIA) makes to its customers, the things that make them choose SAIA over the competition for their less-than-truckload (LTL) needs. It's all about reliability and reach, backed by hard numbers from their operations as of mid-2025.

The foundation of the value proposition is the expansive network. Saia LTL Freight operates a direct service area built around 213 terminals as of June 2025. This physical footprint allows them to deliver more than 35,000 shipments daily. The direct coverage extends to nearly 60,000 ZIP codes within the contiguous U.S.. Furthermore, the reach is extended beyond the contiguous states through a partner network that serves Alaska, Hawaii, Puerto Rico, Canada, and Mexico.

Service quality is a major differentiator, which you can see reflected in their claims performance. For the second quarter of 2025, Saia, Inc. achieved a cargo claims ratio of just 0.5% [cite: 1 (from previous search)]. This focus on minimizing damage or loss is a direct measure of operational discipline.

For time-sensitive freight, Saia, Inc. offers premium options. The Saia Guaranteed service is a concrete commitment, promising delivery by 12 PM or 5 PM on the standard delivery day [cite: 2 (from previous search)]. Beyond that, the standard LTL service itself is built for speed, offering reliable transit times with next-day service up to 600 miles and second-day service up to 1,200 miles. A significant portion of their freight moves quickly, with 85% of shipments delivered within 48 hours. The network supports this with 12,000 one and two-day lanes.

Here's a quick look at the service speed metrics:

Service Metric	Performance Data (Mid-2025)
Cargo Claims Ratio (Q2 2025)	0.5%
Next-Day Service Radius	Up to 600 miles
Second-Day Service Radius	Up to 1,200 miles
Shipments Delivered within 48 Hours	85%
One and Two-Day Lanes	12,000

The comprehensive logistics solutions are delivered primarily through the LinkEx subsidiary. LinkEx, acquired in 2015, expands SAIA's capabilities into the asset-light space, offering a broader menu of services beyond core LTL. You can expect LinkEx to handle:

• Supply chain design
• Domestic and international transportation
• Warehousing, cross dock / consolidation and storage
• Final mile services
• Contract logistics
• Customs Clearance Services

LinkEx maintains a physical presence with offices in Dallas, Atlanta, and Guadalajara (Mexico), supporting global and complex supply chain needs [cite: 7 (from previous search)].

Saia, Inc. (SAIA) - Canvas Business Model: Customer Relationships

You're looking at how Saia, Inc. (SAIA) manages the people and systems that buy and use their Less-Than-Truckload (LTL) services as of late 2025. It's all about service quality and direct interaction.

Dedicated account management and direct sales force

Saia, Inc. relies on direct engagement, which is evident in their strategy of getting closer to the customer and building network density. While specific headcount for the direct sales force isn't public, the focus on newer markets shows this structure is actively driving growth. Management noted that facilities opened for less than three years led the charge in volume and revenue growth in Q2 2025. The company also maintains relationships with major shippers, serving customers like Walmart, Home Depot, Lowe's, Dell, and Starbucks, with no single customer accounting for more than 5% of total sales.

Customer-first strategy focused on service reliability and on-time performance

The commitment to the customer is quantified through operational metrics. For the second quarter of 2025, Saia, Inc. achieved a cargo claims ratio of 0.5%, or 0.51% in Q2 2025. Furthermore, approximately 60% of shipments are delivered within 48 hours. The focus on extracting more value from larger orders, rather than chasing all volume, is reflected in the LTL revenue per shipment (excluding fuel surcharge revenue) increasing by 2.7% year-over-year in Q2 2025. The average length of haul for LTL shipments was around 893 miles in Q2 2025.

Here's a quick look at key service metrics from recent quarters:

Metric	Period	Value
Cargo Claims Ratio	Q2 2025	0.5%
Claims Ratio	Q2 2025	0.51%
Shipments Delivered within 48 Hours	Late 2025	Approximately 60%
LTL Revenue per Shipment (excl. fuel) YoY Change	Q2 2025	+2.7%
Average LTL Shipment Weight	Q2 2025	1,394 pounds

Digital self-service tools for tracking, quoting, and invoice payment

Saia, Inc. provides digital touchpoints to help customers manage their logistics independently. Customers use these tools to interact with the company's services.

• Personalized Dashboard for metrics and reports, including PRO and quote history.
• Functionality to track shipments, get quotes, and schedule pickups.
• Access to E-billing to view and pay invoices or check claim status.
• Ability to download reports for use outside the Saia website.

To be fair, while industry data suggests that 81% of customers desire additional self-service choices, specific adoption rates for Saia, Inc.'s tools aren't publicly detailed.

Contractual relationships with an average renewal rate of 6.1% (Q1 2025)

Contractual agreements show sustained customer confidence in the service quality provided by Saia, Inc. Contractual renewals averaged 6.1% during the first quarter of 2025. This pricing discipline was maintained even as overall yield declined in Q1 2025. The company implemented a 5.9% general rate increase in October 2025 to enhance profitability.

The financial performance tied to customer pricing in Q2 2025 included:

• LTL revenue per hundredweight (excluding fuel surcharge revenue) decreased by 1.2%.
• The operating ratio improved sequentially from 91.1% in Q1 2025 to 87.8% in Q2 2025.

Finance: review the impact of the Q3 2025 general rate increase on Q4 contract realization by October 30th.

Saia, Inc. (SAIA) - Canvas Business Model: Channels

You're looking at how Saia, Inc. gets its services to the customer, and the numbers show a focus on physical presence backed by strategic acquisitions.

Owned and operated network of service terminals

Saia, Inc. runs a network of 213 service terminals across the nation as of late 2025. This physical footprint supports their national less-than-truckload (LTL) service offering. For context on the scale of operations these channels support, Saia, Inc.'s revenue for the twelve months ending September 30, 2025, was $3.233B.

The company has been investing heavily to build out this network; they opened 39 terminals since the start of 2024.

• The company has approximately 15K non-union employees.
• Headcount decreased by 3% year-over-year in Q3 2025.

Direct sales team and customer service centers

The direct sales effort is supported by the overall employee base, which stood at approximately 15,300 total employees as of late 2025. Customer service centers are integrated into this structure, helping manage the freight solutions.

Digital channels: Saia.com, customer portals, and Electronic Data Interchange (EDI)

Digital interaction happens primarily through Saia.com, customer portals for tracking and billing, and Electronic Data Interchange (EDI) for high-volume shippers. While specific EDI transaction volumes aren't public, these digital tools are key to managing the freight flow.

Non-asset subsidiaries (LinkEx) for logistics and truckload brokerage

The non-asset subsidiary, LinkEx, based in Dallas, TX, provides logistics and truckload brokerage. This channel supplements the asset-based LTL network.

Here's a quick look at the hard numbers for the physical and subsidiary channels:

Channel Component	Metric	Value (as of late 2025)
Owned Terminals	Count	213
LinkEx (Subsidiary)	Estimated Annual Revenue	$20.3M
LinkEx (Subsidiary)	Estimated Employees	74
Total Employees (Proxy for Sales/Service Scale)	Count	Approx. 15,300

The Q3 2025 revenue for Saia, Inc. was $839.6 million, showing the scale these channels are supporting in a muted macro environment.

Saia, Inc. (SAIA) - Canvas Business Model: Customer Segments

You're looking at the core clientele for Saia, Inc. as of late 2025, based on their operational footprint and recent performance metrics. The customer base is served through their primary offering, national less-than-truckload (LTL) service, alongside other specialized transportation solutions.

Small to medium-sized businesses (SMBs) requiring LTL services

This segment is served by Saia, Inc.'s extensive network, which aims to get closer to the customer base.

• Approximately 61% of zip codes are within 50 miles of a Saia facility, an increase from ~35% in 2017.
• Saia, Inc. directly services 99% of outbound industry revenue, up from 84% in 2017.
• In the third quarter of 2025, LTL shipments per workday were 2,333.
• For the quarter to date ending November 2025, LTL shipments per workday showed an overall decline of 0.8%.

Large national and retail customers with high-volume, multi-regional needs

The growth within the network expansion appears to be heavily influenced by existing, larger accounts.

• Around 70% of the volume growth in the third quarter of 2025 was in one- and two-day lanes.
• The majority of that volume growth in Q3 2025 came with existing customers.
• Saia, Inc. ranks No. 6 on the LTL sector list of the largest for-hire carriers in North America.
• The company operates a fleet of more than 6,500 tractors and 26,000 trailers.

Shippers requiring specialized services like expedited or guaranteed delivery

Saia, Inc. explicitly offers these services as part of its value proposition to a diverse set of shippers.

• Saia, Inc. offers expedited and time-definite options for shipments.
• The company is a leading transportation provider offering expedited and logistics services.

Customers needing non-asset truckload and logistics solutions

This segment is supported by the company's broader service portfolio beyond core LTL.

• Saia, Inc. offers non-asset truckload services.
• The company's TTM Revenue as of September 30, 2025, was $3.23B.
• For the second quarter of 2025, Saia, Inc. reported revenue of $817.1 million.

The scale of Saia, Inc.'s network supports the diverse needs of these customer groups:

Metric	Value (Late 2025 Data)
Total Terminals Operated	213
Tractors in Fleet	More than 6,500
Trailers in Fleet	26,000
Q3 2025 Revenue	$839.6 million
LTL Shipments Per Workday (Oct 2025)	Down 3.4% year-over-year
LTL Shipments Per Workday (Nov 2025)	Up 2.6% year-over-year

The focus on new terminal openings, with 39 opened since the start of 2024, is designed to capture more of the regional and local business within these segments.

Saia, Inc. (SAIA) - Canvas Business Model: Cost Structure

You're looking at the cost side of Saia, Inc. (SAIA) as of late 2025, and honestly, it's what you expect from a company that has aggressively built out a national network. The structure is heavily weighted toward costs that don't immediately scale down when volumes dip, which is the definition of an asset-heavy model.

This model means a significant portion of the spend is predominantly fixed and semi-variable, tied up in owned assets like the fleet and real estate. You see this clearly in the depreciation figures. For example, in the second quarter of 2025, the Depreciation expense totaled $62.5 million, which was a year-over-year increase of 19.1%, directly reflecting those record investments in revenue equipment and terminals made in the prior year.

Labor is another massive component of the cost structure. While Saia, Inc. has been actively managing headcount, the underlying wage pressure is evident. In the first quarter of 2025, expenses related to salaries, wages, and benefits, alongside purchased transportation, rose by 13.9% year-over-year, showing the immediate impact of labor inflation and network staffing needs. By the third quarter of 2025, the absolute spend for Salaries, wages, and benefits was $401 million, representing a less than 1% increase compared to the third quarter of 2024's spend of $398 million, as the company also reduced headcount by about 3%.

The efficiency of managing these fixed and semi-variable costs is best seen in the operating ratio (OR), which is the key measure of cost-to-revenue performance in this industry. For the third quarter of 2025, Saia, Inc. reported a GAAP Operating Ratio of 85.9%. This was an improvement of 20 basis points sequentially from the second quarter of 2025, which management noted outperformed historical seasonality, showing cost control efforts were taking hold despite headwinds.

Here's a quick look at how some key cost-related metrics stacked up in the mid-2025 reporting periods:

Metric	Period	Value	Context/Comparison
Operating Ratio (GAAP)	Q3 2025	85.9%	Compared to 85.1% in Q3 2024
Salaries, Wages, & Benefits Expense	Q3 2025	$401 million	Less than 1% increase vs. Q3 2024
Depreciation Expense	Q2 2025	$62.5 million	Up 19.1% year-over-year
Wage/Benefit Cost Increase	Q1 2025	13.9%	Year-over-year increase, alongside purchased transportation costs
Fuel Expense	Q2 2025	Decreased 4.3%	Year-over-year, due to lower diesel prices

The fleet itself drives substantial variable costs, primarily fuel and maintenance, though fuel costs saw some relief. In the second quarter of 2025, Fuel expense decreased by 4.3% year-over-year, largely because national average diesel prices dropped by over 7.8%. However, other variable costs like claims and insurance are rising; for instance, Claims and Insurance Expense grew 21.2% year-over-year in Q2 2025 due to higher claim activity.

You should keep an eye on these cost drivers:

• Fixed Asset Costs: Depreciation expense is high due to network buildout, making asset utilization critical.
• Labor Costs: Despite headcount reductions, wage inflation remains a factor, as seen with the October 1st, 2025, 3% wage increase.
• Insurance/Claims: Self-insurance costs are elevated, with the Q3 2025 cargo claims ratio at 0.54%, a company record low, but overall insurance expense is up.
• Capital Expenditures: Full-year 2025 net CapEx is anticipated to be between $550 million and $600 million, a pullback from prior expectations, showing a tightening of spend discipline.

Finance: draft 13-week cash view by Friday.

Saia, Inc. (SAIA) - Canvas Business Model: Revenue Streams

You're looking at how Saia, Inc. actually brings in the money, which is pretty straightforward for a major national LTL (Less-Than-Truckload) carrier. The revenue structure is heavily concentrated, which is typical for this segment of the industry.

The primary revenue driver is LTL freight revenue, which accounts for approximately 97% of total revenue, generated from operations primarily in the contiguous United States. This focus means that the health of the core LTL market dictates Saia, Inc.'s overall financial performance. To give you a snapshot of recent top-line performance, Saia, Inc. reported operating revenues of $839.6 million for the third quarter of 2025.

Beyond the core LTL offering, Saia, Inc. generates revenue from other services, which are important for providing a complete solution set to their customers. These include non-asset truckload, expedited, and logistics services. For instance, Purchase Transportation Expense, which includes non-asset truckload volume, represented 7.1% of total revenue in Q3 2025.

Fuel is a pass-through cost, but the surcharge mechanism is a distinct revenue component. For the second quarter of 2025, fuel surcharge revenue made up 14.6% of the total revenue. To be fair, this percentage shifted slightly in the following quarter, as Q3 2025 fuel surcharge revenue was reported at 15.2% of total revenue.

Pricing power, or yield management, is key to revenue quality. You can see this by tracking the revenue per shipment metric across the quarters. Here's a comparison of the key pricing metrics from the second and third quarters of 2025:

Metric	Period	Amount/Percentage
Operating Revenues	Q3 2025	$839.6 million
Revenue per Shipment (Excluding Fuel)	Q2 2025	$298.71
LTL Revenue per Shipment (Excluding Fuel Surcharge)	Q3 2025	$294.35
Fuel Surcharge Revenue (% of Total Revenue)	Q2 2025	14.6%
Fuel Surcharge Revenue (% of Total Revenue)	Q3 2025	15.2%
Purchase Transportation Expense (% of Total Revenue)	Q3 2025	7.1%

The change in LTL revenue per shipment, excluding fuel, shows the direct impact of pricing strategy versus volume changes. While the overall LTL revenue per shipment (excluding fuel) increased by 0.3% in Q3 2025 compared to Q3 2024, the Q2 2025 figure was $298.71. This small increase in per-shipment revenue, despite a decrease in LTL shipments per workday by 1.9% in Q3 2025, shows management is successfully pushing for better pricing on the freight they do move.

The revenue streams are clearly dominated by the core LTL service, but the ancillary services and fuel surcharges provide important diversification within the overall revenue mix. You should watch the LTL revenue per shipment growth rate closely as a proxy for pricing health.

• LTL Freight Revenue: Approximately 97% of total revenue.
• Q3 2025 Total Operating Revenues: $839.6 million.
• Q2 2025 Revenue per Shipment (Excluding Fuel): $298.71.
• Q3 2025 LTL Revenue per Shipment (Excluding Fuel Surcharge): Increased 0.3% year-over-year.

Finance: draft 13-week cash view by Friday.