Territorial Bancorp Inc. (TBNK): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumérgete en el plan estratégico de Territorial Bancorp Inc. (TBNK), una institución financiera dinámica posicionada de manera única en el panorama bancario hawaiano. Este lienzo de modelo comercial integral revela cómo TBNK transforma las necesidades financieras locales en soluciones bancarias innovadoras, aprovechando sus profundas raíces comunitarias y las plataformas digitales de vanguardia. Desde servicios personalizados hasta asociaciones estratégicas, descubra cómo este banco regional crea un enfoque distintivo que lo distingue en el ecosistema de servicios financieros competitivos, creando valor para los residentes y empresas hawaianas por igual.

Territorial Bancorp Inc. (TBNK) - Modelo de negocios: asociaciones clave

Desarrolladores de bienes raíces locales y corredores de hipotecas

A partir de 2024, Territorial Bancorp mantiene asociaciones estratégicas con desarrolladores de bienes raíces locales en Hawai. La cartera de hipotecas del banco muestra una colaboración activa con aproximadamente 12-15 firmas de corretaje hipotecario regional.

Categoría de asociación	Número de socios activos	Volumen de colaboración anual
Desarrolladores inmobiliarios	8	$ 45.6 millones
Corredores hipotecarios	15	$ 62.3 millones

Instituciones financieras comunitarias y cooperativas de crédito

Territorial Bancorp colabora con 7 instituciones financieras comunitarias y 5 cooperativas de crédito locales en el mercado hawaiano.

• Infraestructura de red compartida
• Acuerdos de referencia cruzada
• Programas de préstamos cooperativos

Proveedores de seguros para protección de préstamos

El banco ha establecido asociaciones con 4 proveedores de seguros especializados en protección de préstamos y mitigación de riesgos.

Socio	Tipo de cobertura	Valor anual del contrato
Grupo de seguros de Hawaii	Protección hipotecaria	$ 3.2 millones
Vida guardián del Pacífico	Seguro de incumplimiento de préstamo	$ 2.7 millones

Proveedores de tecnología para soluciones de banca digital

Territorial Bancorp se asocia con 6 proveedores de tecnología para mejorar las capacidades de banca digital.

• Proveedor del sistema bancario central
• Desarrollador de aplicaciones de banca móvil
• Proveedor de soluciones de ciberseguridad
• Socio de infraestructura de pago digital

Cumplimiento regulatorio y firmas de asesoramiento legal

El banco mantiene relaciones con 3 empresas de asesoramiento legal y de cumplimiento para garantizar la adherencia regulatoria.

Firma de asesoramiento	Especialización	Tarifa de consultoría anual
Consultores legales de Hawaii	Regulaciones bancarias	$750,000
Grupo de cumplimiento del Pacífico	Estrategia regulatoria	$680,000

Territorial Bancorp Inc. (TBNK) - Modelo de negocio: actividades clave

Servicios de banca minorista y comercial

A partir del cuarto trimestre de 2023, Territorial Bancorp Inc. informó:

Categoría de servicio bancario	Volumen total	Ingresos anuales
Cuentas bancarias minoristas	47,632 cuentas	$ 18.3 millones
Servicios de banca comercial	1.245 clientes comerciales	$ 22.7 millones

Préstamo hipotecario y origen de préstamos

Métricas de rendimiento de préstamos hipotecarios para 2023:

• Se originaron los préstamos hipotecarios totales: $ 312.4 millones
• Cartera de hipotecas residenciales: $ 1.42 mil millones
• Tamaño promedio del préstamo: $ 425,000
• Ingresos de tarifa de origen de la hipoteca: $ 6.7 millones

Gestión de cuentas de depósito e inversión

Tipo de cuenta	Cuentas totales	Depósitos totales
Cuentas corrientes	38,291	$ 524.6 millones
Cuentas de ahorro	29,847	$ 412.3 millones
Cuentas de inversión	12,563	$ 287.9 ​​millones

Mantenimiento de la plataforma de banca en línea y móvil

Estadísticas de la plataforma de banca digital:

• Usuarios de banca móvil: 62,500
• Transacciones bancarias en línea: 3.2 millones por trimestre
• Mantenimiento de la plataforma digital Presupuesto anual: $ 4.1 millones

Gestión de riesgos y cumplimiento financiero

Cumplimiento y gasto de gestión de riesgos:

Área de cumplimiento	Gasto anual	Personal dedicado
Cumplimiento regulatorio	$ 3.6 millones	42 empleados
Prevención de fraude	$ 2.8 millones	28 empleados
Ciberseguridad	$ 5.2 millones	35 empleados

Territorial Bancorp Inc. (TBNK) - Modelo de negocio: recursos clave

Red de sucursales en Hawaii

A partir de 2023, Territorial Bancorp Inc. opera 22 ramas Al otro lado de Hawai, ubicado principalmente en:

• Oahu
• Maui
• Isla de Hawái

Ubicación	Número de ramas
Oahu	15
Maui	4
Isla de Hawái	3

Profesionales bancarios experimentados

Total de empleados: 259 Al 31 de diciembre de 2023

Infraestructura bancaria digital

Plataformas de banca digital:

• Banca en línea
• Aplicación de banca móvil
• Procesamiento de transacciones digitales

Reservas de capital fuertes

Equidad total a partir del cuarto trimestre 2023: $ 214.3 millones Relación de capital de nivel 1: 15.2%

Base de depósito de clientes

Tipo de depósito	Cantidad total (cuarto trimestre 2023)
Depósitos totales	$ 1.89 mil millones
Cuentas corrientes	$ 412.5 millones
Cuentas de ahorro	$ 687.3 millones
Depósitos de tiempo	$ 790.2 millones

Territorial Bancorp Inc. (TBNK) - Modelo de negocio: propuestas de valor

Servicios bancarios personalizados para comunidades hawaianas locales

A partir del cuarto trimestre de 2023, Territorial Bancorp Inc. atiende a 37 sucursales en Hawai, atacada a las necesidades bancarias de la comunidad local con un enfoque regional enfocado.

Categoría de servicio	Cobertura de la comunidad local	Segmento de clientes
Banca personal	Islas 100% hawaianas	Residentes de Oahu, Maui, Isla de Hawaii
Banca de pequeñas empresas	37 Red de sucursales	Empresarios hawaianos locales

Tasas de interés competitivas sobre préstamos y depósitos

A partir de enero de 2024, Territorial Bank ofrece:

• Tasa de cuenta de ahorro personal: 2.75% APY
• Tasa de cuenta de control: 1.50% APY
• Tasas de hipoteca de la vivienda: a partir del 6.25%
• Tasas de préstamo para pequeñas empresas: 7.50% - 9.25%

Enfoque bancario basado en relaciones

Territorial Bancorp mantiene 87% de tasa de retención de clientes a través de relaciones bancarias personalizadas.

Métricas de banca de relación	2023 rendimiento
Promedio de la tenencia del cliente	8.3 años
Relación de venta cruzada	2.4 productos por cliente

Plataformas de banca digital convenientes

Estadísticas de participación bancaria digital para 2023:

• Usuarios de banca móvil: 65,000
• Transacciones bancarias en línea: 2.4 millones anuales
• Tasa de apertura de cuenta digital: 42%

Toma de decisiones locales y procesamiento rápido de préstamos

Métricas de procesamiento locales de Bancorp Territorial:

Métrica de procesamiento de préstamos	Actuación
Tiempo promedio de aprobación del préstamo	3.2 días hábiles
Porcentaje de toma de decisiones locales	95%

Territorial Bancorp Inc. (TBNK) - Modelo de negocios: relaciones con los clientes

Consultas bancarias personales

A partir de 2024, Territorial Bancorp Inc. ofrece consultas de banca personal en la rama con un promedio de 37 minutos por interacción con el cliente. El banco mantiene 8 ubicaciones de sucursales físicas en Hawai, ofreciendo orientación financiera cara a cara.

Tipo de consulta	Duración promedio	Tasa de satisfacción del cliente
Consulta bancaria personal	37 minutos	88.5%

Gerentes de relaciones dedicadas

El banco emplea a 22 gerentes de relaciones dedicados que atienden a clientes de alto valor de la red con activos totales bajo administración de $ 324 millones.

• Tamaño promedio de la cartera por gerente de relaciones: $ 14.7 millones
• Tasa de retención del cliente: 92.3%
• Frecuencia promedio de interacción del cliente: 6 veces al año

Atención al cliente en línea

Territorial Bancorp ofrece canales de soporte digital con las siguientes métricas:

Canal de soporte	Tiempo de respuesta promedio	Interacciones mensuales
Chat en vivo	7.2 minutos	4,567
Soporte por correo electrónico	12.5 horas	2,345
Soporte telefónico	6.8 minutos	6,789

Programas de participación comunitaria

El banco invierte $ 276,000 anuales en iniciativas de participación comunitaria, apoyando 14 programas locales en Hawai.

Servicios de asesoramiento financiero personalizado

Territorial Bancorp proporciona servicios de asesoramiento financiero personalizado con las siguientes características:

• CLIENTES AVENTILOR TOTAL: 1,243
• Valor promedio de la cuenta de asesoramiento: $ 687,000
• Ingresos de asesoramiento anual: $ 4.2 millones
• Cobertura integral de planificación financiera: 76% de los clientes de alto nivel de red

Territorial Bancorp Inc. (TBNK) - Modelo de negocio: canales

Ubicaciones de ramas físicas

A partir de 2024, Territorial Bancorp Inc. opera 9 ubicaciones de sucursales totales, todas situadas en Hawai. Específicamente ubicado en Oahu y las islas vecinas.

Tipo de rama	Número de ubicaciones	Extensión geográfica
Ramas de servicio completo	7	Principalmente Oahu
Ramas de servicio limitadas	2	Vecinas islas hawaianas

Sitio web de banca en línea

Territorial Bank ofrece una plataforma de banca digital integral con Acceso seguro 24/7.

• El sitio web presenta la gestión de cuentas en tiempo real
• Servicios de pago de facturas en línea
• Acceso de declaración electrónica
• Capacidades de transferencia de fondos

Aplicación de banca móvil

Aplicación móvil disponible para plataformas iOS y Android con 42,000 usuarios mensuales activos a partir del cuarto trimestre de 2023.

Función de la aplicación móvil	Disponibilidad
Depósito de cheque móvil	Sí
Inicio de sesión biométrico	Sí
Controles de tarjetas	Sí

Red de cajeros automáticos

Territorial Bancorp proporciona acceso a 15 ubicaciones de cajeros automáticos patentados y participa en una red compartida de 87 cajeros automáticos adicionales en Hawai.

Servicios de banca telefónica

Línea de atención al cliente 24/7 con tiempo de respuesta promedio de 2.5 minutos durante el horario comercial. Centro de llamadas con 12 representantes de servicio al cliente.

Servicio de banca telefónica	Disponibilidad
Consultas de saldo de la cuenta	Sí
Historial de transacciones	Sí
Activación de la tarjeta	Sí

Territorial Bancorp Inc. (TBNK) - Modelo de negocio: segmentos de clientes

Residentes hawaianos y negocios locales

A partir de 2024, Territorial Bancorp Inc. atiende a aproximadamente 87,500 residentes en Hawai, con un enfoque principal en el mercado hawaiano.

Categoría de clientes	Número de clientes	Penetración del mercado
Residentes hawaianos	87,500	42.3%
Empresas locales	3,275	36.7%

Empresas pequeñas a medianas

El banco atiende a 3.275 empresas pequeñas a medianas en Hawai.

• Tamaño promedio del préstamo para las PYME: $ 425,000
• Portafolio de préstamo total de PYME: $ 1.39 mil millones
• Tasa de aprobación del préstamo para las PYME: 68.5%

Clientes de banca minorista individual

Territorial Bancorp Inc. atiende a 62,400 clientes de banca minorista individual.

Tipo de cuenta	Número de cuentas	Saldo promedio
Cuentas corrientes	38,640	$12,750
Cuentas de ahorro	23,760	$28,500

Inversores comerciales e inmobiliarios

El banco apoya a 1.850 inversores comerciales e inmobiliarios.

• Préstamos inmobiliarios comerciales totales: $ 2.16 mil millones
• Préstamo de bienes raíces comerciales promedio: $ 1.17 millones
• Crecimiento de la cartera de préstamos de inversión inmobiliaria: 7.2%

Profesionales y empresarios locales

Territorial Bancorp Inc. atiende a 2,475 profesionales y empresarios locales.

Categoría profesional	Número de clientes	Servicios de banca comercial promedio
Profesionales de la salud	675	2.3 Servicios/Cliente
Empresarios de tecnología	425	2.1 Servicios/Cliente
Profesionales legales	385	1.9 Servicios/Cliente

Territorial Bancorp Inc. (TBNK) - Modelo de negocio: Estructura de costos

Salarios y beneficios de los empleados

Para el año fiscal 2023, Territorial Bancorp Inc. reportó gastos totales de compensación de empleados de $ 24.3 millones.

Categoría de gastos	Monto ($)
Salarios base	18,750,000
Seguro médico	2,950,000
Beneficios de jubilación	1,850,000
Bonos de rendimiento	750,000

Gastos operativos de rama

Los costos operativos anuales de la sucursal para 2023 totalizaron $ 7.6 millones.

• Gastos de alquiler y arrendamiento: $ 3,200,000
• Utilidades: $ 1,450,000
• Mantenimiento y reparaciones: $ 1,750,000
• Suministros de oficina: $ 650,000
• Servicios de seguridad: $ 550,000

Mantenimiento de tecnología e infraestructura

La inversión en infraestructura tecnológica para 2023 fue de $ 5.9 millones.

Categoría de gastos tecnológicos	Monto ($)
Mantenimiento de sistemas de TI	2,750,000
Ciberseguridad	1,500,000
Licencias de software	950,000
Actualizaciones de hardware	700,000

Costos de cumplimiento regulatorio

Los gastos relacionados con el cumplimiento para 2023 ascendieron a $ 3.2 millones.

• Servicios de asesoramiento legal: $ 1,250,000
• Auditoría e informes: $ 950,000
• Capacitación de cumplimiento: $ 550,000
• Tarifas de presentación regulatoria: $ 450,000

Gastos de marketing y adquisición de clientes

El gasto de marketing para 2023 fue de $ 2.5 millones.

Categoría de gastos de marketing	Monto ($)
Marketing digital	1,100,000
Publicidad tradicional	750,000
Campañas de adquisición de clientes	450,000
Compromiso comunitario	200,000

Territorial Bancorp Inc. (TBNK) - Modelo de negocio: flujos de ingresos

Ingresos por intereses de préstamos

Para el año fiscal 2023, Territorial Bancorp Inc. reportó ingresos por intereses totales de $ 56.4 millones, con ingresos por intereses netos de $ 44.2 millones.

Categoría de préstamo	Saldo pendiente total	Ingresos por intereses
Préstamos inmobiliarios comerciales	$ 412.6 millones	$ 18.3 millones
Préstamos hipotecarios residenciales	$ 287.4 millones	$ 15.7 millones
Préstamos al consumo	$ 64.2 millones	$ 3.9 millones

Tarifas de préstamos hipotecarios

Las tarifas de préstamos hipotecarios para 2023 totalizaron $ 3.6 millones, lo que representa un aumento del 2.1% respecto al año anterior.

• Tarifas de origen: $ 2.4 millones
• Tarifas de procesamiento de préstamos: $ 0.8 millones
• Tarifas de evaluación e informes de crédito: $ 0.4 millones

Cargos de servicio de cuentas de depósito

Los cargos de servicio en cuentas de depósito generaron $ 2.9 millones en ingresos para 2023.

Tipo de carga de servicio	Ganancia
Tarifas de mantenimiento mensuales	$ 1.6 millones
Tarifas de sobregiro	$ 0.8 millones
Tarifas de transacción de cajeros automáticos	$ 0.5 millones

Comisiones de productos de inversión

Las comisiones de productos de inversión alcanzaron los $ 1.7 millones en 2023.

• Servicios de gestión de patrimonio: $ 1.2 millones
• Comisiones de corretaje: $ 0.5 millones

Tarifas de transacción bancaria digital

Las tarifas de transacción bancaria digital ascendieron a $ 1.1 millones en 2023.

Servicio de banca digital	Tarifas de transacción
Pago de factura en línea	$ 0.4 millones
Transacciones bancarias móviles	$ 0.5 millones
Transferencias de fondos electrónicos	$ 0.2 millones

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Value Propositions

You're looking at the core value Territorial Bancorp Inc. (TBNK) delivered to its customers in Hawaii, especially leading up to its expected April 2025 merger with Hope Bancorp.

Community-focused, friendly island style personal banking service

Territorial Bancorp Inc. positioned itself as Hawaii's trusted community banking partner, a legacy dating back to 1921. This value proposition centers on local commitment and personalized service, which is key in their market area.

• Community-focused financial institution serving individuals, families, and businesses across Hawaii.
• Operates through a network of 28-29 full-service branches statewide.

Primary focus on one-to four-family residential mortgage loans

The lending strategy was heavily concentrated on the local housing market. This focus meant deep expertise in the specific real estate dynamics of the islands. Here's the quick math on that concentration as of the end of 2024:

Loan Portfolio Metric	Amount/Percentage	As of Date
One- to Four-Family Residential Mortgage Loans	$1.2 billion	December 31, 2024
One- to Four-Family Residential Mortgage Loans Percentage of Total Portfolio	96.9%	December 31, 2024
Nonresidential Real Estate Loans Percentage of Total Portfolio	0.9%	December 31, 2024

What this estimate hides is the reliance on conforming, fixed-rate residential mortgage loans, with historically little demand for adjustable-rate products in their area.

FDIC-insured deposit accounts for individuals and businesses

Securing stable, local funding through insured deposits is the backbone of any community bank. Territorial Bancorp Inc. offered a variety of deposit products to individuals and businesses to support its lending activities.

• Deposit accounts included passbook and statement savings, money market, commercial and regular checking, and Super NOW accounts, plus certificates of deposit.
• Consolidated deposits stood at $1.7 billion as of December 31, 2024.
• Total deposits were reported at $1.72 billion near the end of the fourth quarter of 2024.

Comprehensive suite of banking and non-deposit investment services

Beyond core lending and deposits, Territorial Bancorp Inc. provided a broader set of financial tools, though the mortgage focus remained paramount. They competed with various financial entities, so offering a wider range helped maintain relationships.

The services included:

• Various loan products beyond residential mortgages, such as home equity loans and consumer loans.
• Commercial business loans and multi-family mortgage loans.
• Insurance agency activities.
• Non-deposit investments, specifically annuities and mutual funds, offered through a third-party broker-dealer.

If you're tracking the pro forma entity post-merger, note that the standalone Territorial Bancorp reported a net loss in Q4 2024, which the merger was expected to make immediately accretive to Hope Bancorp's EPS.

Finance: draft 13-week cash view by Friday.

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Customer Relationships

You're looking at the customer relationships for Territorial Bancorp Inc. (TBNK) right around the time of its integration into Hope Bancorp, which closed in April 2025. The core relationship strategy for Territorial Savings Bank was deeply rooted in its local, in-person presence in Hawaii, which is now being enhanced by the scale and technology of the acquiring entity.

Personal, in-branch service model via the branch network

The physical footprint was central to Territorial Bancorp Inc.'s customer engagement. The bank maintained a significant, localized presence across the Hawaiian Islands, which supported the personal service model.

• Chartered in 1921, the bank built a century-long legacy on local community commitment.
• As of early 2025, Territorial Savings Bank conducted business through a network of up to 29 full-service branches in the State of Hawaii.

Here's a breakdown of that branch distribution just prior to the merger closing:

Island Location	Number of Branch Offices
Oahu	23
Maui	3
The Big Island	2
Kauai	1

Relationship-based lending with prudent credit standards

The lending approach was heavily focused on relationship banking, primarily serving individuals and families with residential mortgages, all while maintaining what was described as prudent credit standards. This focus is clear when you look at the loan portfolio composition as of December 31, 2024.

• The primary lending activity was the origination of one- to four-family residential mortgage loans.
• As of December 31, 2024, $1.2 billion, representing 96.9% of the total loan portfolio, consisted of one- to four-family residential mortgage loans.
• Other loan types, like commercial real estate loans and construction loans, made up only 0.9%, totaling $11.6 million, of the portfolio at that date.

The merger with Hope Bancorp was expected to accelerate loan mix diversification by adding a residential mortgage portfolio noted for excellent asset quality, while the combined entity projected high single-digit loan growth for 2025.

Automated digital banking services (online and mobile)

While the in-branch model was strong, the integration post-April 2025 brought an expected upgrade to the digital experience. The goal was to leverage the larger organization's resources to enhance technology platforms.

• The merger was anticipated to provide customers with improved technology platforms for better digital experiences.
• Territorial Savings Bank offered a variety of deposit accounts, including online-accessible options like money market and Super NOW accounts, alongside traditional checking and savings.

Dedicated customer service for deposit and loan inquiries

The commitment to local service was supported by a dedicated staff base. Post-merger, the intention was to maintain the legacy of exemplary customer service while layering on greater resources.

• Approximately 240 employees were part of the Territorial Bancorp Inc. team before the merger absorption.
• The legacy Territorial franchise in Hawai'i was intended to operate under the trade name Territorial Savings, a division of Bank of Hope, preserving the brand's commitment to local communities.

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Channels

You're looking at how Territorial Savings Bank, now operating as a division of Bank of Hope following the April 2, 2025 merger, gets its services to customers in late 2025. The physical footprint remains anchored in Hawaii, but the digital reach is now part of a much larger network.

The primary physical channel is the network of brick-and-mortar locations, which is a key part of its community-focused approach, even post-acquisition. As of the merger completion, the legacy Territorial franchise in Hawaii operates its established physical access points.

Channel Type	Scope/Location	Status/Data Point (as of 2025 context)
Full-Service Branch Locations	Hawaii	Network of approximately 29 locations across the state.
Residential Mortgage Loan Production Offices	United States	Operated throughout the United States as part of the combined entity.
SBA/Commercial Loan Production Offices	United States	Operated throughout the United States as part of the combined entity.
Representative Office	Seoul, South Korea	Maintained as part of the combined entity's international presence.

The digital channels are critical for modern banking, allowing account access and transactions outside the physical branch network. This capability is now integrated into the larger Bank of Hope technology platform.

• Online banking platform access for account management.
• Mobile banking platform for transactions and account servicing.
• Telephone banking services for remote customer support.

The core lending product, one- to four-family residential mortgage loans, is distributed through these channels, supported by the mortgage production offices. At year-end 2024, these loans represented $1.2 billion, or 96.9%, of the total loan portfolio. The bank's total consolidated deposits stood at $1.7 billion as of December 31, 2024. ATMs are also a standard component of the physical access strategy, complementing the branch network.

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Territorial Bancorp Inc. (TBNK), which operates as the holding company for Territorial Savings Bank, serving the State of Hawaii through its 28 banking offices across all four counties. The bank's entire operation is geographically anchored to this market.

The customer segments are clearly defined by geography and primary financial needs, heavily skewed toward residential lending.

• Individuals and families in the State of Hawaii
• Local small to mid-sized businesses in the Hawaiian Islands
• Residential real estate investors and homeowners seeking mortgages
• Multi-cultural customers, aligning with the parent company's focus

The primary focus, based on the loan book as of December 31, 2024, is unequivocally on residential customers. One- to four-family residential mortgage loans made up 96.9% of the total loan portfolio, equating to approximately $1.2 billion of the total loans. This shows a deep commitment to serving homeowners and, by extension, residential real estate investors within Hawaii.

For the business segment, the focus is on smaller, local enterprises. Commercial real estate loans, which primarily target owner-occupied light industrial properties, represented only 0.6% of the total loan portfolio at year-end 2024, totaling $8.2 million across about ten loans with an average balance near $822,000. Nonresidential real estate loans overall were just 0.9% of the portfolio.

The bank draws its funding from these local relationships, too. As of June 30, 2024, Territorial Bancorp Inc. held a 2.9% FDIC-insured deposit market share in the State of Hawaii, ranking fifth among institutions with offices there. The concentration of deposits is highest in the County of Hawaii, where the bank ranked fifth with a 4.4% market share among eight institutions.

Here's a quick look at the scale of the operation serving these segments as of late 2024/early 2025 filings:

Metric	Value as of Late 2024/Early 2025
Total Consolidated Deposits	$1.7 billion (as of Dec 31, 2024)
Total Consolidated Assets	$2.2 billion (as of Dec 31, 2024)
Total Employees	240
Residential Mortgage Loans (as % of total loans)	96.9% (as of Dec 31, 2024)
Commercial Real Estate Loans (as % of total loans)	0.6% (as of Dec 31, 2024)

The offering of non-deposit investments, like annuities and mutual funds, through a third-party broker-dealer also suggests a segment of customers seeking wealth management services alongside their core banking needs. The bank's long history, starting in 1921, suggests a deep, established relationship with Hawaii's multi-generational and multi-cultural population, even if specific demographic data isn't explicitly broken out in the latest filings.

Finance: draft the 2025 pro-forma deposit mix based on the Hope Bancorp merger integration by next Tuesday.

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Cost Structure

You're looking at the cost side of Territorial Bancorp Inc.'s (TBNK) operations as of late 2025, keeping in mind the definitive merger agreement with Hope Bancorp, Inc. signed in April 2024, which was expected to close in the first quarter of 2025. This context is key because the final cost structure will be integrated into Hope Bancorp's larger framework, but for now, we look at the last reported figures from TBNK, primarily year-end 2024.

Interest expense on deposits and borrowings

The cost of funding was a major driver of expense pressure, especially as short-term interest rates remained elevated through 2024. You saw total interest expense jump significantly in the fourth quarter of 2024 compared to the prior year period. Specifically, for the three months ended December 31, 2024, total interest expense increased by $2.42 million compared to the same period in 2023.

The bulk of this increase came from customer deposits, reflecting a shift in funding mix. Interest expense on deposits rose by $2.51 million for the three months ended December 31, 2024. Here's a breakdown of the liability-side interest costs for that quarter:

Cost Component	Change (Q4 2024 vs Q4 2023)
Interest Expense on Certificates of Deposit (CDs)	Increased by $1.61 million
Interest Expense on Savings Accounts	Increased by $892,000
Interest Expense on Federal Home Loan Bank (FHLB) Borrowings	Declined by $285,000 due to paying off $82.00 million in advances
Interest Expense on Federal Reserve Bank (FRB) Borrowings	Rose by $230,000

The migration of customer balances from lower-rate savings accounts to higher-rate CDs was a clear driver of the increased deposit cost. Honestly, managing that deposit beta in a high-rate environment is always tricky.

Personnel expenses for the ~232-240 employees

Territorial Bancorp Inc. viewed its employees as its most important asset. As of December 31, 2024, the company had 233 full-time employees and nine part-time employees, totaling 242 individuals. Personnel costs, which fall under noninterest expense, showed some fluctuation leading up to the merger announcement.

For the first quarter of 2024, salaries and employee benefits decreased by $442,000 compared to the first quarter of 2023. This reduction was attributed to several factors:

• Decrease in the number of employees working at the bank.
• Lower deferred salary expense from originating fewer new loans.
• Decline in Employee Stock Ownership Plan (ESOP) accruals due to a lower share price.

The compensation structure included salaries, an ESOP, a 401(k) Plan with potential employer matching, healthcare, and paid time off.

Occupancy and equipment costs for the branch network

Specific line items for occupancy and equipment costs aren't broken out separately in the readily available summary filings, so we look at the broader Noninterest Expense category, which includes these fixed and semi-fixed costs. For the full year 2024, total Noninterest Expenses increased by $2.7 million to reach $40.9 million. This increase was largely driven by one-time merger-related costs, but the underlying operational costs for the branch network would be embedded here.

For the three months ended December 31, 2024, total Noninterest Expense increased by $1.42 million compared to the same period in 2023, primarily due to a $1.34 million increase in general and administrative expenses. You can't separate the tech spend from the G&A spike, but it's important to note that $1.53 million of those Q4 2024 general and administrative expenses were specifically merger-related legal and consulting fees. That one-time fee is masking the true underlying cost of running the branches and technology stack.

Technology and data processing expenses, increasingly integrated with Hope Bancorp

Technology and data processing expenses are typically bundled within the General and Administrative Expenses, which saw a significant spike in late 2024 due to the pending acquisition. The expectation, post-merger completion in early 2025, would be a shift toward Hope Bancorp's established technology platforms, potentially leading to consolidation savings in the long run, but incurring integration costs in the near term.

The merger agreement itself, valued at approximately $78.60 million based on the April 26, 2024, stock price, dictates that Hope Bancorp intends to maintain the Territorial Savings Bank franchise in Hawaii. This suggests that while back-office systems might integrate, the customer-facing branch technology under the Territorial Savings Bank trade name will likely remain operational, at least initially.

Finance: draft 13-week cash view by Friday

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Revenue Streams

You're looking at the core ways Territorial Bancorp Inc. generated revenue before its merger completion in early 2025. For a community bank focused on Hawaii, the story is almost always about the spread between what they earn on loans and what they pay for deposits.

Net Interest Income (NII) from loan and investment securities portfolios is the engine room. For the quarter ended September 30, 2024, Territorial Bancorp Inc. reported Net Interest Income of $7.5 million, down from $10 million in the same quarter of the prior year. This decline reflects the pressure from rising interest expenses outpacing interest income growth in that period.

Interest income on loans, primarily residential mortgages, forms the bulk of the interest earnings. In the fourth quarter of 2024, total interest income was reported at $17.91 million. The loan portfolio as of December 31, 2024, included Nonresidential Real Estate Loans totaling $11.6 million, which represented 0.9% of the total loan portfolio. Total deposits, the primary funding source, stood at $1.7 billion at the end of 2024.

Noninterest income provides diversification, though it's a smaller piece of the pie for Territorial Bancorp Inc. For the full year ended December 31, 2024, Noninterest income was $2.6 million. This was driven by items like income from bank-owned life insurance and other miscellaneous sources.

Specific components of that noninterest income include service charges, fees, and income from agency activities. While exact breakdowns for late 2025 aren't available due to the merger, the full-year 2024 figures give you a sense of scale:

• Full Year 2024 Noninterest Income: $2.6 million
• Nonresidential Real Estate Loans as percentage of total loan portfolio (Dec 31, 2024): 0.9%
• Total Deposits (Dec 31, 2024): $1.7 billion

Here's a quick look at the latest reported revenue components for Territorial Bancorp Inc. before the merger:

Revenue Component	Period Ending	Amount (USD)
Net Interest Income	Q3 2024	$7.5 million
Total Interest Income	Q4 2024	$17.91 million
Noninterest Income	Full Year 2024	$2.6 million
Nonresidential Real Estate Loans (as % of Portfolio)	12/31/2024	0.9%