Territorial Bancorp Inc. (TBNK): Modelo de negócios Canvas [Jan-2025 Atualizado]

Mergulhe no plano estratégico da Territorial Bancorp Inc. (TBNK), uma instituição financeira dinâmica posicionada exclusivamente na paisagem bancária havaiana. Esse modelo abrangente de negócios revela como o TBNK transforma as necessidades financeiras locais em soluções bancárias inovadoras, aproveitando suas profundas raízes da comunidade e plataformas digitais de ponta. De serviços personalizados a parcerias estratégicas, descubra como esse banco regional cria uma abordagem distinta que a diferencia no ecossistema competitivo de serviços financeiros, criando valor para os residentes e empresas havaianos.

Territorial Bancorp Inc. (TBNK) - Modelo de negócios: Parcerias -chave

Recomenda -se desenvolvedores imobiliários locais e corretores hipotecários

A partir de 2024, o Territorial Bancorp mantém parcerias estratégicas com promotores imobiliários locais no Havaí. O portfólio de hipotecas do Banco mostra a colaboração ativa com aproximadamente 12 a 15 corretor de hipoteca regional.

Categoria de parceria	Número de parceiros ativos	Volume anual de colaboração
Promotores imobiliários	8	US $ 45,6 milhões
Corretores hipotecários	15	US $ 62,3 milhões

Instituições financeiras comunitárias e cooperativas de crédito

O Territorial Bancorp colabora com 7 instituições financeiras comunitárias e 5 cooperativas locais no mercado havaiano.

• Infraestrutura de rede compartilhada
• Acordos de referência cruzada
• Programas de empréstimos cooperativos

Provedores de seguros para proteção de empréstimos

O banco estabeleceu parcerias com 4 provedores de seguros especializados em proteção de empréstimos e mitigação de riscos.

Parceiro de seguro	Tipo de cobertura	Valor anual do contrato
Grupo de Seguros do Havaí	Proteção hipotecária	US $ 3,2 milhões
Pacific Guardian Life	Seguro padrão de empréstimo	US $ 2,7 milhões

Fornecedores de tecnologia para soluções bancárias digitais

O Territorial Bancorp faz parceria com 6 fornecedores de tecnologia para aprimorar os recursos bancários digitais.

• Provedor de sistema bancário principal
• Desenvolvedor de aplicativos bancários móveis
• Fornecedor de soluções de segurança cibernética
• Parceiro de infraestrutura de pagamento digital

Empresas regulatórias de conformidade e consultoria jurídica

O Banco mantém relacionamentos com três empresas de consultoria legal e de conformidade para garantir a adesão regulatória.

Empresa de consultoria	Especialização	Taxa de consultoria anual
Consultores jurídicos do Havaí	Regulamentos bancários	$750,000
Grupo de conformidade do Pacífico	Estratégia regulatória	$680,000

Territorial Bancorp Inc. (TBNK) - Modelo de negócios: Atividades -chave

Serviços bancários comerciais e de varejo

A partir do quarto trimestre 2023, o territorial Bancorp Inc. relatou:

Categoria de serviço bancário	Volume total	Receita anual
Contas bancárias de varejo	47.632 contas	US $ 18,3 milhões
Serviços bancários comerciais	1.245 clientes comerciais	US $ 22,7 milhões

Empréstimos hipotecários e originação de empréstimos

Métricas de desempenho de empréstimos hipotecários para 2023:

• Empréstimos hipotecários totais: US $ 312,4 milhões
• Portfólio de hipoteca residencial: US $ 1,42 bilhão
• Tamanho médio do empréstimo: US $ 425.000
• Taxa de originação da hipoteca Receita: US $ 6,7 milhões

Gerenciamento de conta de depósito e investimento

Tipo de conta	Contas totais	Total de depósitos
Contas de verificação	38,291	US $ 524,6 milhões
Contas de poupança	29,847	US $ 412,3 milhões
Contas de investimento	12,563	US $ 287,9 milhões

Manutenção da plataforma bancária online e móvel

Estatísticas da plataforma bancária digital:

• Usuários bancários móveis: 62.500
• Transações bancárias online: 3,2 milhões por trimestre
• Orçamento anual de manutenção da plataforma digital: US $ 4,1 milhões

Gerenciamento de riscos e conformidade financeira

Despesas de conformidade e gerenciamento de riscos:

Área de conformidade	Gastos anuais	Funcionários dedicados
Conformidade regulatória	US $ 3,6 milhões	42 funcionários
Prevenção de fraudes	US $ 2,8 milhões	28 funcionários
Segurança cibernética	US $ 5,2 milhões	35 funcionários

Territorial Bancorp Inc. (TBNK) - Modelo de negócios: Recursos -chave

Rede de filiais no Havaí

A partir de 2023, o Territorial Bancorp Inc. opera 22 ramos em todo o Havaí, localizado principalmente em:

• Oahu
• Maui
• Ilha do Havaí

Localização	Número de ramificações
Oahu	15
Maui	4
Ilha do Havaí	3

Profissionais bancários experientes

Total de funcionários: 259 em 31 de dezembro de 2023

Infraestrutura bancária digital

Plataformas bancárias digitais:

• Bancos online
• Aplicativo bancário móvel
• Processamento de transações digitais

Fortes reservas de capital

Equidade total a partir do quarto trimestre 2023: US $ 214,3 milhões TIER 1 Ratio de capital: 15.2%

Base de depósito do cliente

Tipo de depósito	Valor total (Q4 2023)
Total de depósitos	US $ 1,89 bilhão
Contas de verificação	US $ 412,5 milhões
Contas de poupança	US $ 687,3 milhões
Depósitos de tempo	US $ 790,2 milhões

Territorial Bancorp Inc. (TBNK) - Modelo de negócios: proposições de valor

Serviços bancários personalizados para comunidades havaianas locais

A partir do quarto trimestre de 2023, a Territorial Bancorp Inc. atende a 37 filiais no Havaí, visando as necessidades bancárias da comunidade local com uma abordagem regional focada.

Categoria de serviço	Cobertura da comunidade local	Segmento de clientes
Bancos pessoais	Ilhas 100% havaianas	Moradores de Oahu, Maui, Ilha do Havaí
Bancos de pequenas empresas	37 Rede de filial	Empreendedores havaianos locais

Taxas de juros competitivas em empréstimos e depósitos

Em janeiro de 2024, o Territorial Bank oferece:

• Taxa de conta de poupança pessoal: 2,75% APY
• Taxa de conta verificando: 1,50% APY
• Taxas de hipoteca doméstica: a partir de 6,25%
• Taxas de empréstimos para pequenas empresas: 7,50% - 9,25%

Abordagem bancária baseada em relacionamento

O Bancorp Territorial sustenta 87% da taxa de retenção de clientes através de relacionamentos bancários personalizados.

Métricas bancárias de relacionamento	2023 desempenho
Posse média do cliente	8,3 anos
Taxa de venda cruzada	2.4 produtos por cliente

Plataformas bancárias digitais convenientes

Estatísticas de engajamento bancário digital para 2023:

• Usuários bancários móveis: 65.000
• Transações bancárias online: 2,4 milhões anualmente
• Taxa de abertura da conta digital: 42%

Tomada de decisão local e processamento rápido de empréstimos

Métricas de processamento local do Bancorp Territorial:

Métrica de processamento de empréstimos	Desempenho
Tempo médio de aprovação do empréstimo	3.2 dias úteis
Porcentagem de tomada de decisão local	95%

Territorial Bancorp Inc. (TBNK) - Modelo de negócios: Relacionamentos do cliente

Consultas bancárias pessoais

A partir de 2024, a Territorial Bancorp Inc. fornece consultas bancárias pessoais em galho com uma média de 37 minutos por interação do cliente. O banco mantém 8 locais de agência física no Havaí, oferecendo orientação financeira presencial.

Tipo de consulta	Duração média	Taxa de satisfação do cliente
Consulta bancária pessoal	37 minutos	88.5%

Gerentes de relacionamento dedicados

O banco emprega 22 gerentes de relacionamento dedicados que atendem a clientes de alta rede com ativos totais sob gerenciamento de US $ 324 milhões.

• Tamanho médio do portfólio por gerente de relacionamento: US $ 14,7 milhões
• Taxa de retenção de clientes: 92,3%
• Frequência média de interação do cliente: 6 vezes por ano

Suporte ao cliente online

O Territorial Bancorp oferece canais de suporte digital com as seguintes métricas:

Canal de suporte	Tempo médio de resposta	Interações mensais
Bate -papo ao vivo	7,2 minutos	4,567
Suporte por e -mail	12,5 horas	2,345
Suporte telefônico	6,8 minutos	6,789

Programas de envolvimento da comunidade

O banco investe US $ 276.000 anualmente em iniciativas de engajamento da comunidade, apoiando 14 programas locais em todo o Havaí.

Serviços de Consultoria Financeira Personalizada

O Territorial Bancorp fornece serviços de consultoria financeira personalizados com as seguintes características:

• TOTAL CONSULTADO CLIENTES: 1.243
• Valor da conta consultiva média: $ 687.000
• Receita consultiva anual: US $ 4,2 milhões
• Cobertura abrangente de planejamento financeiro: 76% dos clientes de alto patrimônio líquido

Territorial Bancorp Inc. (TBNK) - Modelo de Negócios: Canais

Locais de ramificação física

A partir de 2024, a Territorial Bancorp Inc. opera 9 locais totais de filiais, todos situados no Havaí. Especificamente localizado em Oahu e ilhas vizinhas.

Tipo de ramificação	Número de locais	Propagação geográfica
Ramificações de serviço completo	7	Principalmente Oahu
Filiais de serviço limitado	2	Ilhas Havaianas vizinhas

Site bancário online

O Banco Territorial fornece uma plataforma bancária digital abrangente com 24/7 de acesso seguro.

• Recursos de site Gerenciamento de contas em tempo real
• Serviços de pagamento de conta on -line
• Acesso à declaração eletrônica
• Capacidades de transferência de fundos

Aplicativo bancário móvel

O aplicativo móvel disponível para plataformas iOS e Android com 42.000 usuários mensais ativos a partir do quarto trimestre 2023.

Recurso de aplicativo móvel	Disponibilidade
Depósito de cheque móvel	Sim
Login biométrico	Sim
Controles de cartão	Sim

Rede ATM

O Territorial Bancorp fornece acesso a 15 locais proprietários de caixas eletrônicos e participa de uma rede compartilhada de 87 caixas eletrônicos adicionais no Havaí.

Serviços bancários telefônicos

Linha de suporte ao cliente 24 horas por dia, 7 dias por semana, com tempo médio de resposta de 2,5 minutos durante o horário comercial. Call Center com 12 representantes de atendimento ao cliente.

Serviço bancário telefônico	Disponibilidade
Inquéritos do saldo da conta	Sim
Histórico de transações	Sim
Ativação do cartão	Sim

Territorial Bancorp Inc. (TBNK) - Modelo de negócios: segmentos de clientes

Residentes havaianos e empresas locais

A partir de 2024, a Territorial Bancorp Inc. atende aproximadamente 87.500 residentes no Havaí, com foco primário no mercado havaiano.

Categoria de cliente	Número de clientes	Penetração de mercado
Residentes havaianos	87,500	42.3%
Empresas locais	3,275	36.7%

Pequenas e médias empresas

O banco atende 3.275 empresas pequenas e médias em todo o Havaí.

• Tamanho médio do empréstimo para PME: US $ 425.000
• Portfólio total de empréstimos para PME: US $ 1,39 bilhão
• Taxa de aprovação de empréstimo para PME: 68,5%

Clientes bancários de varejo individuais

A Territorial Bancorp Inc. atende 62.400 clientes de banco de varejo individuais.

Tipo de conta	Número de contas	Balanço médio
Contas de verificação	38,640	$12,750
Contas de poupança	23,760	$28,500

Investidores comerciais e imobiliários

O banco suporta 1.850 investidores comerciais e imobiliários.

• Empréstimos imobiliários comerciais totais: US $ 2,16 bilhões
• Empréstimo imobiliário comercial médio: US $ 1,17 milhão
• Portfólio de empréstimos de investimento imobiliário Crescimento: 7,2%

Profissionais e empreendedores locais

O Territorial Bancorp Inc. atende a 2.475 profissionais e empreendedores locais.

Categoria profissional	Número de clientes	Serviços bancários de negócios médios
Profissionais de saúde	675	2.3 Serviços/Cliente
Empreendedores de tecnologia	425	2.1 Serviços/Cliente
Profissionais do direito	385	1.9 Serviços/Cliente

Territorial Bancorp Inc. (TBNK) - Modelo de negócios: estrutura de custos

Salários e benefícios dos funcionários

Para o ano fiscal de 2023, a Territorial Bancorp Inc. registrou despesas totais de remuneração de funcionários de US $ 24,3 milhões.

Categoria de despesa	Valor ($)
Salários da base	18,750,000
Seguro de saúde	2,950,000
Benefícios de aposentadoria	1,850,000
Bônus de desempenho	750,000

Despesas operacionais de ramificação

Os custos operacionais anuais da filial para 2023 totalizaram US $ 7,6 milhões.

• Despesas de aluguel e arrendamento: US $ 3.200.000
• Utilitários: US $ 1.450.000
• Manutenção e reparos: US $ 1.750.000
• Suprimentos de escritório: US $ 650.000
• Serviços de segurança: US $ 550.000

Manutenção de tecnologia e infraestrutura

O investimento em infraestrutura tecnológica para 2023 foi de US $ 5,9 milhões.

Categoria de despesa de tecnologia	Valor ($)
Manutenção de sistemas de TI	2,750,000
Segurança cibernética	1,500,000
Licenças de software	950,000
Atualizações de hardware	700,000

Custos de conformidade regulatória

As despesas relacionadas à conformidade em 2023 totalizaram US $ 3,2 milhões.

• Serviços de Consultoria Jurídica: US $ 1.250.000
• Auditoria e relatórios: US $ 950.000
• Treinamento de conformidade: US $ 550.000
• Taxas de arquivamento regulatório: US $ 450.000

Despesas de marketing e aquisição de clientes

As despesas de marketing para 2023 foram de US $ 2,5 milhões.

Categoria de despesa de marketing	Valor ($)
Marketing digital	1,100,000
Publicidade tradicional	750,000
Campanhas de aquisição de clientes	450,000
Engajamento da comunidade	200,000

Territorial Bancorp Inc. (TBNK) - Modelo de negócios: fluxos de receita

Receita de juros de empréstimos

Para o ano fiscal de 2023, a Territorial Bancorp Inc. registrou receita total de juros de US $ 56,4 milhões, com receita de juros líquidos de US $ 44,2 milhões.

Categoria de empréstimo	Balanço total em circulação	Receita de juros
Empréstimos imobiliários comerciais	US $ 412,6 milhões	US $ 18,3 milhões
Empréstimos hipotecários residenciais	US $ 287,4 milhões	US $ 15,7 milhões
Empréstimos ao consumidor	US $ 64,2 milhões	US $ 3,9 milhões

Taxas de empréstimos hipotecários

As taxas de empréstimos hipotecários de 2023 totalizaram US $ 3,6 milhões, representando um aumento de 2,1% em relação ao ano anterior.

• Taxas de originação: US $ 2,4 milhões
• Taxas de processamento de empréstimos: US $ 0,8 milhão
• Taxas de relatório de avaliação e crédito: US $ 0,4 milhão

Cobranças de serviço da conta de depósito

As taxas de serviço em contas de depósito geraram US $ 2,9 milhões em receita para 2023.

Tipo de cobrança de serviço	Receita
Taxas mensais de manutenção	US $ 1,6 milhão
Taxas de cheque especial	US $ 0,8 milhão
Taxas de transação ATM	US $ 0,5 milhão

Comissões de produtos de investimento

As comissões de produtos de investimento atingiram US $ 1,7 milhão em 2023.

• Serviços de gerenciamento de patrimônio: US $ 1,2 milhão
• Comissões de corretagem: US $ 0,5 milhão

Taxas de transação bancária digital

As taxas de transação bancária digital totalizaram US $ 1,1 milhão em 2023.

Serviço bancário digital	Taxas de transação
Pagamento on -line	US $ 0,4 milhão
Transações bancárias móveis	US $ 0,5 milhão
Transferências de fundos eletrônicos	US $ 0,2 milhão

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Value Propositions

You're looking at the core value Territorial Bancorp Inc. (TBNK) delivered to its customers in Hawaii, especially leading up to its expected April 2025 merger with Hope Bancorp.

Community-focused, friendly island style personal banking service

Territorial Bancorp Inc. positioned itself as Hawaii's trusted community banking partner, a legacy dating back to 1921. This value proposition centers on local commitment and personalized service, which is key in their market area.

• Community-focused financial institution serving individuals, families, and businesses across Hawaii.
• Operates through a network of 28-29 full-service branches statewide.

Primary focus on one-to four-family residential mortgage loans

The lending strategy was heavily concentrated on the local housing market. This focus meant deep expertise in the specific real estate dynamics of the islands. Here's the quick math on that concentration as of the end of 2024:

Loan Portfolio Metric	Amount/Percentage	As of Date
One- to Four-Family Residential Mortgage Loans	$1.2 billion	December 31, 2024
One- to Four-Family Residential Mortgage Loans Percentage of Total Portfolio	96.9%	December 31, 2024
Nonresidential Real Estate Loans Percentage of Total Portfolio	0.9%	December 31, 2024

What this estimate hides is the reliance on conforming, fixed-rate residential mortgage loans, with historically little demand for adjustable-rate products in their area.

FDIC-insured deposit accounts for individuals and businesses

Securing stable, local funding through insured deposits is the backbone of any community bank. Territorial Bancorp Inc. offered a variety of deposit products to individuals and businesses to support its lending activities.

• Deposit accounts included passbook and statement savings, money market, commercial and regular checking, and Super NOW accounts, plus certificates of deposit.
• Consolidated deposits stood at $1.7 billion as of December 31, 2024.
• Total deposits were reported at $1.72 billion near the end of the fourth quarter of 2024.

Comprehensive suite of banking and non-deposit investment services

Beyond core lending and deposits, Territorial Bancorp Inc. provided a broader set of financial tools, though the mortgage focus remained paramount. They competed with various financial entities, so offering a wider range helped maintain relationships.

The services included:

• Various loan products beyond residential mortgages, such as home equity loans and consumer loans.
• Commercial business loans and multi-family mortgage loans.
• Insurance agency activities.
• Non-deposit investments, specifically annuities and mutual funds, offered through a third-party broker-dealer.

If you're tracking the pro forma entity post-merger, note that the standalone Territorial Bancorp reported a net loss in Q4 2024, which the merger was expected to make immediately accretive to Hope Bancorp's EPS.

Finance: draft 13-week cash view by Friday.

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Customer Relationships

You're looking at the customer relationships for Territorial Bancorp Inc. (TBNK) right around the time of its integration into Hope Bancorp, which closed in April 2025. The core relationship strategy for Territorial Savings Bank was deeply rooted in its local, in-person presence in Hawaii, which is now being enhanced by the scale and technology of the acquiring entity.

Personal, in-branch service model via the branch network

The physical footprint was central to Territorial Bancorp Inc.'s customer engagement. The bank maintained a significant, localized presence across the Hawaiian Islands, which supported the personal service model.

• Chartered in 1921, the bank built a century-long legacy on local community commitment.
• As of early 2025, Territorial Savings Bank conducted business through a network of up to 29 full-service branches in the State of Hawaii.

Here's a breakdown of that branch distribution just prior to the merger closing:

Island Location	Number of Branch Offices
Oahu	23
Maui	3
The Big Island	2
Kauai	1

Relationship-based lending with prudent credit standards

The lending approach was heavily focused on relationship banking, primarily serving individuals and families with residential mortgages, all while maintaining what was described as prudent credit standards. This focus is clear when you look at the loan portfolio composition as of December 31, 2024.

• The primary lending activity was the origination of one- to four-family residential mortgage loans.
• As of December 31, 2024, $1.2 billion, representing 96.9% of the total loan portfolio, consisted of one- to four-family residential mortgage loans.
• Other loan types, like commercial real estate loans and construction loans, made up only 0.9%, totaling $11.6 million, of the portfolio at that date.

The merger with Hope Bancorp was expected to accelerate loan mix diversification by adding a residential mortgage portfolio noted for excellent asset quality, while the combined entity projected high single-digit loan growth for 2025.

Automated digital banking services (online and mobile)

While the in-branch model was strong, the integration post-April 2025 brought an expected upgrade to the digital experience. The goal was to leverage the larger organization's resources to enhance technology platforms.

• The merger was anticipated to provide customers with improved technology platforms for better digital experiences.
• Territorial Savings Bank offered a variety of deposit accounts, including online-accessible options like money market and Super NOW accounts, alongside traditional checking and savings.

Dedicated customer service for deposit and loan inquiries

The commitment to local service was supported by a dedicated staff base. Post-merger, the intention was to maintain the legacy of exemplary customer service while layering on greater resources.

• Approximately 240 employees were part of the Territorial Bancorp Inc. team before the merger absorption.
• The legacy Territorial franchise in Hawai'i was intended to operate under the trade name Territorial Savings, a division of Bank of Hope, preserving the brand's commitment to local communities.

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Channels

You're looking at how Territorial Savings Bank, now operating as a division of Bank of Hope following the April 2, 2025 merger, gets its services to customers in late 2025. The physical footprint remains anchored in Hawaii, but the digital reach is now part of a much larger network.

The primary physical channel is the network of brick-and-mortar locations, which is a key part of its community-focused approach, even post-acquisition. As of the merger completion, the legacy Territorial franchise in Hawaii operates its established physical access points.

Channel Type	Scope/Location	Status/Data Point (as of 2025 context)
Full-Service Branch Locations	Hawaii	Network of approximately 29 locations across the state.
Residential Mortgage Loan Production Offices	United States	Operated throughout the United States as part of the combined entity.
SBA/Commercial Loan Production Offices	United States	Operated throughout the United States as part of the combined entity.
Representative Office	Seoul, South Korea	Maintained as part of the combined entity's international presence.

The digital channels are critical for modern banking, allowing account access and transactions outside the physical branch network. This capability is now integrated into the larger Bank of Hope technology platform.

• Online banking platform access for account management.
• Mobile banking platform for transactions and account servicing.
• Telephone banking services for remote customer support.

The core lending product, one- to four-family residential mortgage loans, is distributed through these channels, supported by the mortgage production offices. At year-end 2024, these loans represented $1.2 billion, or 96.9%, of the total loan portfolio. The bank's total consolidated deposits stood at $1.7 billion as of December 31, 2024. ATMs are also a standard component of the physical access strategy, complementing the branch network.

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Territorial Bancorp Inc. (TBNK), which operates as the holding company for Territorial Savings Bank, serving the State of Hawaii through its 28 banking offices across all four counties. The bank's entire operation is geographically anchored to this market.

The customer segments are clearly defined by geography and primary financial needs, heavily skewed toward residential lending.

• Individuals and families in the State of Hawaii
• Local small to mid-sized businesses in the Hawaiian Islands
• Residential real estate investors and homeowners seeking mortgages
• Multi-cultural customers, aligning with the parent company's focus

The primary focus, based on the loan book as of December 31, 2024, is unequivocally on residential customers. One- to four-family residential mortgage loans made up 96.9% of the total loan portfolio, equating to approximately $1.2 billion of the total loans. This shows a deep commitment to serving homeowners and, by extension, residential real estate investors within Hawaii.

For the business segment, the focus is on smaller, local enterprises. Commercial real estate loans, which primarily target owner-occupied light industrial properties, represented only 0.6% of the total loan portfolio at year-end 2024, totaling $8.2 million across about ten loans with an average balance near $822,000. Nonresidential real estate loans overall were just 0.9% of the portfolio.

The bank draws its funding from these local relationships, too. As of June 30, 2024, Territorial Bancorp Inc. held a 2.9% FDIC-insured deposit market share in the State of Hawaii, ranking fifth among institutions with offices there. The concentration of deposits is highest in the County of Hawaii, where the bank ranked fifth with a 4.4% market share among eight institutions.

Here's a quick look at the scale of the operation serving these segments as of late 2024/early 2025 filings:

Metric	Value as of Late 2024/Early 2025
Total Consolidated Deposits	$1.7 billion (as of Dec 31, 2024)
Total Consolidated Assets	$2.2 billion (as of Dec 31, 2024)
Total Employees	240
Residential Mortgage Loans (as % of total loans)	96.9% (as of Dec 31, 2024)
Commercial Real Estate Loans (as % of total loans)	0.6% (as of Dec 31, 2024)

The offering of non-deposit investments, like annuities and mutual funds, through a third-party broker-dealer also suggests a segment of customers seeking wealth management services alongside their core banking needs. The bank's long history, starting in 1921, suggests a deep, established relationship with Hawaii's multi-generational and multi-cultural population, even if specific demographic data isn't explicitly broken out in the latest filings.

Finance: draft the 2025 pro-forma deposit mix based on the Hope Bancorp merger integration by next Tuesday.

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Cost Structure

You're looking at the cost side of Territorial Bancorp Inc.'s (TBNK) operations as of late 2025, keeping in mind the definitive merger agreement with Hope Bancorp, Inc. signed in April 2024, which was expected to close in the first quarter of 2025. This context is key because the final cost structure will be integrated into Hope Bancorp's larger framework, but for now, we look at the last reported figures from TBNK, primarily year-end 2024.

Interest expense on deposits and borrowings

The cost of funding was a major driver of expense pressure, especially as short-term interest rates remained elevated through 2024. You saw total interest expense jump significantly in the fourth quarter of 2024 compared to the prior year period. Specifically, for the three months ended December 31, 2024, total interest expense increased by $2.42 million compared to the same period in 2023.

The bulk of this increase came from customer deposits, reflecting a shift in funding mix. Interest expense on deposits rose by $2.51 million for the three months ended December 31, 2024. Here's a breakdown of the liability-side interest costs for that quarter:

Cost Component	Change (Q4 2024 vs Q4 2023)
Interest Expense on Certificates of Deposit (CDs)	Increased by $1.61 million
Interest Expense on Savings Accounts	Increased by $892,000
Interest Expense on Federal Home Loan Bank (FHLB) Borrowings	Declined by $285,000 due to paying off $82.00 million in advances
Interest Expense on Federal Reserve Bank (FRB) Borrowings	Rose by $230,000

The migration of customer balances from lower-rate savings accounts to higher-rate CDs was a clear driver of the increased deposit cost. Honestly, managing that deposit beta in a high-rate environment is always tricky.

Personnel expenses for the ~232-240 employees

Territorial Bancorp Inc. viewed its employees as its most important asset. As of December 31, 2024, the company had 233 full-time employees and nine part-time employees, totaling 242 individuals. Personnel costs, which fall under noninterest expense, showed some fluctuation leading up to the merger announcement.

For the first quarter of 2024, salaries and employee benefits decreased by $442,000 compared to the first quarter of 2023. This reduction was attributed to several factors:

• Decrease in the number of employees working at the bank.
• Lower deferred salary expense from originating fewer new loans.
• Decline in Employee Stock Ownership Plan (ESOP) accruals due to a lower share price.

The compensation structure included salaries, an ESOP, a 401(k) Plan with potential employer matching, healthcare, and paid time off.

Occupancy and equipment costs for the branch network

Specific line items for occupancy and equipment costs aren't broken out separately in the readily available summary filings, so we look at the broader Noninterest Expense category, which includes these fixed and semi-fixed costs. For the full year 2024, total Noninterest Expenses increased by $2.7 million to reach $40.9 million. This increase was largely driven by one-time merger-related costs, but the underlying operational costs for the branch network would be embedded here.

For the three months ended December 31, 2024, total Noninterest Expense increased by $1.42 million compared to the same period in 2023, primarily due to a $1.34 million increase in general and administrative expenses. You can't separate the tech spend from the G&A spike, but it's important to note that $1.53 million of those Q4 2024 general and administrative expenses were specifically merger-related legal and consulting fees. That one-time fee is masking the true underlying cost of running the branches and technology stack.

Technology and data processing expenses, increasingly integrated with Hope Bancorp

Technology and data processing expenses are typically bundled within the General and Administrative Expenses, which saw a significant spike in late 2024 due to the pending acquisition. The expectation, post-merger completion in early 2025, would be a shift toward Hope Bancorp's established technology platforms, potentially leading to consolidation savings in the long run, but incurring integration costs in the near term.

The merger agreement itself, valued at approximately $78.60 million based on the April 26, 2024, stock price, dictates that Hope Bancorp intends to maintain the Territorial Savings Bank franchise in Hawaii. This suggests that while back-office systems might integrate, the customer-facing branch technology under the Territorial Savings Bank trade name will likely remain operational, at least initially.

Finance: draft 13-week cash view by Friday

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Revenue Streams

You're looking at the core ways Territorial Bancorp Inc. generated revenue before its merger completion in early 2025. For a community bank focused on Hawaii, the story is almost always about the spread between what they earn on loans and what they pay for deposits.

Net Interest Income (NII) from loan and investment securities portfolios is the engine room. For the quarter ended September 30, 2024, Territorial Bancorp Inc. reported Net Interest Income of $7.5 million, down from $10 million in the same quarter of the prior year. This decline reflects the pressure from rising interest expenses outpacing interest income growth in that period.

Interest income on loans, primarily residential mortgages, forms the bulk of the interest earnings. In the fourth quarter of 2024, total interest income was reported at $17.91 million. The loan portfolio as of December 31, 2024, included Nonresidential Real Estate Loans totaling $11.6 million, which represented 0.9% of the total loan portfolio. Total deposits, the primary funding source, stood at $1.7 billion at the end of 2024.

Noninterest income provides diversification, though it's a smaller piece of the pie for Territorial Bancorp Inc. For the full year ended December 31, 2024, Noninterest income was $2.6 million. This was driven by items like income from bank-owned life insurance and other miscellaneous sources.

Specific components of that noninterest income include service charges, fees, and income from agency activities. While exact breakdowns for late 2025 aren't available due to the merger, the full-year 2024 figures give you a sense of scale:

• Full Year 2024 Noninterest Income: $2.6 million
• Nonresidential Real Estate Loans as percentage of total loan portfolio (Dec 31, 2024): 0.9%
• Total Deposits (Dec 31, 2024): $1.7 billion

Here's a quick look at the latest reported revenue components for Territorial Bancorp Inc. before the merger:

Revenue Component	Period Ending	Amount (USD)
Net Interest Income	Q3 2024	$7.5 million
Total Interest Income	Q4 2024	$17.91 million
Noninterest Income	Full Year 2024	$2.6 million
Nonresidential Real Estate Loans (as % of Portfolio)	12/31/2024	0.9%