Territorial Bancorp Inc. (TBNK): Business Model Canvas

Tauchen Sie ein in die strategische Blaupause von Territorial Bancorp Inc. (TBNK), einem dynamischen Finanzinstitut, das einzigartig in der hawaiianischen Bankenlandschaft positioniert ist. Dieses umfassende Business Model Canvas zeigt, wie TBNK lokale Finanzbedürfnisse in innovative Banklösungen umwandelt und dabei seine tiefe Community-Verwurzelung und hochmoderne digitale Plattformen nutzt. Von personalisierten Dienstleistungen bis hin zu strategischen Partnerschaften – entdecken Sie, wie diese Regionalbank einen unverwechselbaren Ansatz entwickelt, der sie im wettbewerbsintensiven Finanzdienstleistungs-Ökosystem hervorhebt und Mehrwert für hawaiianische Einwohner und Unternehmen gleichermaßen schafft.

Territorial Bancorp Inc. (TBNK) – Geschäftsmodell: Wichtige Partnerschaften

Lokale Immobilienentwickler und Hypothekenmakler

Ab 2024 unterhält Territorial Bancorp strategische Partnerschaften mit lokalen Immobilienentwicklern in Hawaii. Das Hypothekenportfolio der Bank zeigt eine aktive Zusammenarbeit mit etwa 12-15 regionalen Hypothekenmaklerfirmen.

Kategorie „Partnerschaft“.	Anzahl der aktiven Partner	Jährliches Kooperationsvolumen
Immobilienentwickler	8	45,6 Millionen US-Dollar
Hypothekenmakler	15	62,3 Millionen US-Dollar

Gemeinschaftliche Finanzinstitute und Kreditgenossenschaften

Territorial Bancorp arbeitet mit 7 kommunalen Finanzinstituten und 5 lokalen Kreditgenossenschaften auf dem hawaiianischen Markt zusammen.

• Gemeinsame Netzwerkinfrastruktur
• Querverweisvereinbarungen
• Kooperative Kreditprogramme

Versicherungsanbieter für Kreditschutz

Die Bank hat Partnerschaften mit vier Versicherungsanbietern aufgebaut, die auf Kreditschutz und Risikominderung spezialisiert sind.

Versicherungspartner	Abdeckungstyp	Jährlicher Vertragswert
Hawaii Insurance Group	Hypothekenschutz	3,2 Millionen US-Dollar
Pazifisches Wächterleben	Kreditausfallversicherung	2,7 Millionen US-Dollar

Technologieanbieter für digitale Banking-Lösungen

Territorial Bancorp arbeitet mit sechs Technologieanbietern zusammen, um die Möglichkeiten des digitalen Bankings zu verbessern.

• Anbieter von Kernbankensystemen
• Entwickler von Mobile-Banking-Anwendungen
• Anbieter von Cybersicherheitslösungen
• Partner für digitale Zahlungsinfrastruktur

Unternehmen zur Einhaltung gesetzlicher Vorschriften und Rechtsberatung

Die Bank unterhält Beziehungen zu drei Rechts- und Compliance-Beratungsfirmen, um die Einhaltung gesetzlicher Vorschriften sicherzustellen.

Beratungsunternehmen	Spezialisierung	Jährliche Beratungsgebühr
Hawaii-Rechtsberater	Bankvorschriften	$750,000
Pacific Compliance Group	Regulierungsstrategie	$680,000

Territorial Bancorp Inc. (TBNK) – Geschäftsmodell: Hauptaktivitäten

Privat- und Geschäftsbankdienstleistungen

Zum 4. Quartal 2023 berichtete Territorial Bancorp Inc.:

Kategorie Bankdienstleistungen	Gesamtvolumen	Jahresumsatz
Privatkundenkonten	47.632 Konten	18,3 Millionen US-Dollar
Kommerzielle Bankdienstleistungen	1.245 Geschäftskunden	22,7 Millionen US-Dollar

Hypothekendarlehen und Kreditvergabe

Leistungskennzahlen für Hypothekendarlehen für 2023:

• Insgesamt aufgenommene Hypothekendarlehen: 312,4 Millionen US-Dollar
• Wohnhypothekenportfolio: 1,42 Milliarden US-Dollar
• Durchschnittliche Kredithöhe: 425.000 $
• Einnahmen aus Hypothekenvergabegebühren: 6,7 Millionen US-Dollar

Verwaltung von Einlagen- und Anlagekonten

Kontotyp	Gesamtkonten	Gesamteinlagen
Girokonten	38,291	524,6 Millionen US-Dollar
Sparkonten	29,847	412,3 Millionen US-Dollar
Anlagekonten	12,563	287,9 Millionen US-Dollar

Wartung der Online- und Mobile-Banking-Plattform

Statistiken zur digitalen Banking-Plattform:

• Mobile-Banking-Nutzer: 62.500
• Online-Banking-Transaktionen: 3,2 Millionen pro Quartal
• Jahresbudget für die Wartung der digitalen Plattform: 4,1 Millionen US-Dollar

Risikomanagement und Finanzcompliance

Ausgaben für Compliance und Risikomanagement:

Compliance-Bereich	Jährliche Ausgaben	Engagiertes Personal
Einhaltung gesetzlicher Vorschriften	3,6 Millionen US-Dollar	42 Mitarbeiter
Betrugsprävention	2,8 Millionen US-Dollar	28 Mitarbeiter
Cybersicherheit	5,2 Millionen US-Dollar	35 Mitarbeiter

Territorial Bancorp Inc. (TBNK) – Geschäftsmodell: Schlüsselressourcen

Filialnetz in Hawaii

Ab 2023 ist Territorial Bancorp Inc. tätig 22 Filialen in ganz Hawaii, hauptsächlich gelegen in:

• Oahu
• Maui
• Hawaii-Insel

Standort	Anzahl der Filialen
Oahu	15
Maui	4
Hawaii-Insel	3

Erfahrene Bankprofis

Gesamtzahl der Mitarbeiter: 259 Stand: 31. Dezember 2023

Digitale Banking-Infrastruktur

Digitale Banking-Plattformen:

• Online-Banking
• Mobile-Banking-App
• Digitale Transaktionsverarbeitung

Starke Kapitalreserven

Gesamteigenkapital ab Q4 2023: 214,3 Millionen US-Dollar Kernkapitalquote: 15.2%

Kundeneinlagenbasis

Einzahlungsart	Gesamtbetrag (4. Quartal 2023)
Gesamteinlagen	1,89 Milliarden US-Dollar
Girokonten	412,5 Millionen US-Dollar
Sparkonten	687,3 Millionen US-Dollar
Festgelder	790,2 Millionen US-Dollar

Territorial Bancorp Inc. (TBNK) – Geschäftsmodell: Wertversprechen

Personalisierte Bankdienstleistungen für lokale hawaiianische Gemeinden

Seit dem vierten Quartal 2023 bedient Territorial Bancorp Inc. 37 Filialen in ganz Hawaii und zielt mit einem fokussierten regionalen Ansatz auf die lokalen Community-Banking-Bedürfnisse ab.

Servicekategorie	Lokale Community-Abdeckung	Kundensegment
Persönliches Banking	100 % Hawaii-Inseln	Einwohner von Oahu, Maui, Hawaii-Insel
Banking für kleine Unternehmen	37 Filialnetz	Lokale hawaiianische Unternehmer

Wettbewerbsfähige Zinssätze für Kredite und Einlagen

Ab Januar 2024 bietet die Territorial Bank:

• Zinssatz für persönliches Sparkonto: 2,75 % APY
• Girokontosatz: 1,50 % APY
• Hypothekenzinsen für Eigenheime: Ab 6,25 %
• Kreditzinsen für Kleinunternehmen: 7,50 % – 9,25 %

Beziehungsbasierter Banking-Ansatz

Territorial Bancorp behauptet 87 % Kundenbindungsrate durch personalisierte Bankbeziehungen.

Relationship-Banking-Kennzahlen	Leistung 2023
Durchschnittliche Kundenzugehörigkeit	8,3 Jahre
Cross-Selling-Verhältnis	2.4 Produkte pro Kunde

Bequeme digitale Banking-Plattformen

Statistiken zum digitalen Banking-Engagement für 2023:

• Mobile-Banking-Nutzer: 65.000
• Online-Banking-Transaktionen: 2,4 Millionen jährlich
• Eröffnungsrate digitaler Konten: 42 %

Lokale Entscheidungsfindung und schnelle Kreditbearbeitung

Lokale Verarbeitungskennzahlen von Territorial Bancorp:

Kreditverarbeitungsmetrik	Leistung
Durchschnittliche Kreditgenehmigungszeit	3.2 Werktage
Prozentsatz der lokalen Entscheidungsfindung	95%

Territorial Bancorp Inc. (TBNK) – Geschäftsmodell: Kundenbeziehungen

Persönliche Bankberatung

Ab 2024 bietet Territorial Bancorp Inc. persönliche Bankberatungen in der Filiale an, die durchschnittlich 37 Minuten pro Kundeninteraktion dauern. Die Bank unterhält acht physische Filialen in ganz Hawaii und bietet persönliche Finanzberatung an.

Beratungstyp	Durchschnittliche Dauer	Kundenzufriedenheitsrate
Persönliche Bankberatung	37 Minuten	88.5%

Engagierte Beziehungsmanager

Die Bank beschäftigt 22 engagierte Kundenbetreuer, die vermögende Kunden mit einem verwalteten Gesamtvermögen von 324 Millionen US-Dollar betreuen.

• Durchschnittliche Portfoliogröße pro Kundenbetreuer: 14,7 Millionen US-Dollar
• Kundenbindungsrate: 92,3 %
• Durchschnittliche Kundeninteraktionshäufigkeit: 6 Mal pro Jahr

Online-Kundensupport

Territorial Bancorp bietet digitale Supportkanäle mit den folgenden Kennzahlen:

Support-Kanal	Durchschnittliche Reaktionszeit	Monatliche Interaktionen
Live-Chat	7,2 Minuten	4,567
E-Mail-Support	12,5 Stunden	2,345
Telefonsupport	6,8 Minuten	6,789

Community-Engagement-Programme

Die Bank investiert jährlich 276.000 US-Dollar in Initiativen zum gesellschaftlichen Engagement und unterstützt 14 lokale Programme in ganz Hawaii.

Personalisierte Finanzberatungsdienste

Territorial Bancorp bietet personalisierte Finanzberatungsdienste mit den folgenden Merkmalen:

• Gesamtzahl der Beratungskunden: 1.243
• Durchschnittlicher Wert des Beratungskontos: 687.000 $
• Jährlicher Beratungsumsatz: 4,2 Millionen US-Dollar
• Umfassende Finanzplanungsabdeckung: 76 % der vermögenden Kunden

Territorial Bancorp Inc. (TBNK) – Geschäftsmodell: Kanäle

Physische Zweigstellen

Ab 2024 betreibt Territorial Bancorp Inc. insgesamt 9 Filialen, alle auf Hawaii. Speziell auf Oahu und den benachbarten Inseln gelegen.

Zweigtyp	Anzahl der Standorte	Geografische Verbreitung
Full-Service-Filialen	7	Hauptsächlich Oahu
Filialen mit eingeschränktem Service	2	Benachbarte Hawaii-Inseln

Online-Banking-Website

Die Territorial Bank bietet eine umfassende digitale Bankplattform mit Sicherer Zugang rund um die Uhr.

• Die Website bietet eine Kontoverwaltung in Echtzeit
• Online-Rechnungszahlungsdienste
• Zugriff auf elektronische Kontoauszüge
• Möglichkeiten zur Geldüberweisung

Mobile-Banking-Anwendung

Mobile App verfügbar für iOS- und Android-Plattformen mit 42.000 aktiven monatlichen Nutzern im vierten Quartal 2023.

Mobile App-Funktion	Verfügbarkeit
Mobile Scheckeinzahlung	Ja
Biometrische Anmeldung	Ja
Kartenkontrollen	Ja

ATM-Netzwerk

Territorial Bancorp bietet Zugriff auf 15 eigene Geldautomatenstandorte und ist an einem gemeinsamen Netzwerk von 87 weiteren Geldautomaten in ganz Hawaii beteiligt.

Telefon-Banking-Dienste

Kundensupport rund um die Uhr mit einer durchschnittlichen Reaktionszeit von 2,5 Minuten während der Geschäftszeiten. Callcenter mit 12 Kundendienstmitarbeitern besetzt.

Telefon-Banking-Service	Verfügbarkeit
Abfragen des Kontostands	Ja
Transaktionsverlauf	Ja
Kartenaktivierung	Ja

Territorial Bancorp Inc. (TBNK) – Geschäftsmodell: Kundensegmente

Hawaiianische Einwohner und lokale Unternehmen

Im Jahr 2024 betreut Territorial Bancorp Inc. etwa 87.500 Einwohner in Hawaii, wobei der Schwerpunkt auf dem hawaiianischen Markt liegt.

Kundenkategorie	Anzahl der Kunden	Marktdurchdringung
Einwohner Hawaiis	87,500	42.3%
Lokale Unternehmen	3,275	36.7%

Kleine bis mittlere Unternehmen

Die Bank betreut 3.275 kleine und mittlere Unternehmen in ganz Hawaii.

• Durchschnittliche Kredithöhe für KMU: 425.000 $
• Gesamtes KMU-Kreditportfolio: 1,39 Milliarden US-Dollar
• Kreditbewilligungsquote für KMU: 68,5 %

Privatkunden im Privatkundengeschäft

Territorial Bancorp Inc. betreut 62.400 private Privatkunden.

Kontotyp	Anzahl der Konten	Durchschnittlicher Kontostand
Girokonten	38,640	$12,750
Sparkonten	23,760	$28,500

Gewerbe- und Immobilieninvestoren

Die Bank betreut 1.850 Gewerbe- und Immobilieninvestoren.

• Gesamtkredite für gewerbliche Immobilien: 2,16 Milliarden US-Dollar
• Durchschnittlicher gewerblicher Immobilienkredit: 1,17 Millionen US-Dollar
• Wachstum des Immobilieninvestitionskreditportfolios: 7,2 %

Lokale Fachleute und Unternehmer

Territorial Bancorp Inc. betreut 2.475 lokale Fachkräfte und Unternehmer.

Professionelle Kategorie	Anzahl der Kunden	Durchschnittliche Geschäftsbankdienstleistungen
Fachkräfte im Gesundheitswesen	675	2.3 Leistungen/Kunde
Technologieunternehmer	425	2.1 Leistungen/Kunde
Juristen	385	1.9 Leistungen/Kunde

Territorial Bancorp Inc. (TBNK) – Geschäftsmodell: Kostenstruktur

Gehälter und Leistungen der Mitarbeiter

Für das Geschäftsjahr 2023 meldete Territorial Bancorp Inc. einen Gesamtaufwand für die Mitarbeitervergütung in Höhe von 24,3 Millionen US-Dollar.

Ausgabenkategorie	Betrag ($)
Grundgehälter	18,750,000
Krankenversicherung	2,950,000
Altersvorsorgeleistungen	1,850,000
Leistungsprämien	750,000

Betriebsausgaben der Zweigstelle

Die jährlichen Betriebskosten der Filiale beliefen sich im Jahr 2023 auf insgesamt 7,6 Millionen US-Dollar.

• Miet- und Pachtkosten: 3.200.000 $
• Nebenkosten: 1.450.000 $
• Wartung und Reparaturen: 1.750.000 $
• Büromaterial: 650.000 US-Dollar
• Sicherheitsdienste: 550.000 US-Dollar

Wartung von Technologie und Infrastruktur

Die Investitionen in die Technologieinfrastruktur beliefen sich im Jahr 2023 auf 5,9 Millionen US-Dollar.

Kategorie der Technologieausgaben	Betrag ($)
Wartung von IT-Systemen	2,750,000
Cybersicherheit	1,500,000
Softwarelizenzen	950,000
Hardware-Upgrades	700,000

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Compliance-bezogenen Ausgaben für 2023 beliefen sich auf 3,2 Millionen US-Dollar.

• Rechtsberatungsdienste: 1.250.000 US-Dollar
• Prüfung und Berichterstattung: 950.000 US-Dollar
• Compliance-Schulung: 550.000 US-Dollar
• Zulassungsgebühren: 450.000 US-Dollar

Aufwendungen für Marketing und Kundenakquise

Die Marketingausgaben für 2023 beliefen sich auf 2,5 Millionen US-Dollar.

Kategorie der Marketingausgaben	Betrag ($)
Digitales Marketing	1,100,000
Traditionelle Werbung	750,000
Kampagnen zur Kundengewinnung	450,000
Community-Engagement	200,000

Territorial Bancorp Inc. (TBNK) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Darlehen

Für das Geschäftsjahr 2023 meldete Territorial Bancorp Inc. einen Gesamtzinsertrag von 56,4 Millionen US-Dollar und einen Nettozinsertrag von 44,2 Millionen US-Dollar.

Kreditkategorie	Gesamter ausstehender Saldo	Zinserträge
Gewerbliche Immobilienkredite	412,6 Millionen US-Dollar	18,3 Millionen US-Dollar
Hypothekendarlehen für Wohnimmobilien	287,4 Millionen US-Dollar	15,7 Millionen US-Dollar
Verbraucherkredite	64,2 Millionen US-Dollar	3,9 Millionen US-Dollar

Gebühren für Hypothekendarlehen

Die Gebühren für Hypothekendarlehen beliefen sich im Jahr 2023 auf insgesamt 3,6 Millionen US-Dollar, was einem Anstieg von 2,1 % gegenüber dem Vorjahr entspricht.

• Erstellungsgebühren: 2,4 Millionen US-Dollar
• Kreditbearbeitungsgebühren: 0,8 Millionen US-Dollar
• Bewertungs- und Kreditauskunftsgebühren: 0,4 Millionen US-Dollar

Servicegebühren für das Einlagenkonto

Die Servicegebühren auf Einlagenkonten generierten im Jahr 2023 einen Umsatz von 2,9 Millionen US-Dollar.

Art der Servicegebühr	Einnahmen
Monatliche Wartungsgebühren	1,6 Millionen US-Dollar
Überziehungsgebühren	0,8 Millionen US-Dollar
Gebühren für Geldautomatentransaktionen	0,5 Millionen US-Dollar

Provisionen für Anlageprodukte

Die Provisionen für Anlageprodukte erreichten im Jahr 2023 1,7 Millionen US-Dollar.

• Vermögensverwaltungsdienste: 1,2 Millionen US-Dollar
• Maklerprovisionen: 0,5 Millionen US-Dollar

Gebühren für digitale Banktransaktionen

Die Gebühren für digitale Banktransaktionen beliefen sich im Jahr 2023 auf 1,1 Millionen US-Dollar.

Digitaler Banking-Service	Transaktionsgebühren
Online-Rechnungszahlung	0,4 Millionen US-Dollar
Mobile Banking-Transaktionen	0,5 Millionen US-Dollar
Elektronische Geldtransfers	0,2 Millionen US-Dollar

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Value Propositions

You're looking at the core value Territorial Bancorp Inc. (TBNK) delivered to its customers in Hawaii, especially leading up to its expected April 2025 merger with Hope Bancorp.

Community-focused, friendly island style personal banking service

Territorial Bancorp Inc. positioned itself as Hawaii's trusted community banking partner, a legacy dating back to 1921. This value proposition centers on local commitment and personalized service, which is key in their market area.

• Community-focused financial institution serving individuals, families, and businesses across Hawaii.
• Operates through a network of 28-29 full-service branches statewide.

Primary focus on one-to four-family residential mortgage loans

The lending strategy was heavily concentrated on the local housing market. This focus meant deep expertise in the specific real estate dynamics of the islands. Here's the quick math on that concentration as of the end of 2024:

Loan Portfolio Metric	Amount/Percentage	As of Date
One- to Four-Family Residential Mortgage Loans	$1.2 billion	December 31, 2024
One- to Four-Family Residential Mortgage Loans Percentage of Total Portfolio	96.9%	December 31, 2024
Nonresidential Real Estate Loans Percentage of Total Portfolio	0.9%	December 31, 2024

What this estimate hides is the reliance on conforming, fixed-rate residential mortgage loans, with historically little demand for adjustable-rate products in their area.

FDIC-insured deposit accounts for individuals and businesses

Securing stable, local funding through insured deposits is the backbone of any community bank. Territorial Bancorp Inc. offered a variety of deposit products to individuals and businesses to support its lending activities.

• Deposit accounts included passbook and statement savings, money market, commercial and regular checking, and Super NOW accounts, plus certificates of deposit.
• Consolidated deposits stood at $1.7 billion as of December 31, 2024.
• Total deposits were reported at $1.72 billion near the end of the fourth quarter of 2024.

Comprehensive suite of banking and non-deposit investment services

Beyond core lending and deposits, Territorial Bancorp Inc. provided a broader set of financial tools, though the mortgage focus remained paramount. They competed with various financial entities, so offering a wider range helped maintain relationships.

The services included:

• Various loan products beyond residential mortgages, such as home equity loans and consumer loans.
• Commercial business loans and multi-family mortgage loans.
• Insurance agency activities.
• Non-deposit investments, specifically annuities and mutual funds, offered through a third-party broker-dealer.

If you're tracking the pro forma entity post-merger, note that the standalone Territorial Bancorp reported a net loss in Q4 2024, which the merger was expected to make immediately accretive to Hope Bancorp's EPS.

Finance: draft 13-week cash view by Friday.

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Customer Relationships

You're looking at the customer relationships for Territorial Bancorp Inc. (TBNK) right around the time of its integration into Hope Bancorp, which closed in April 2025. The core relationship strategy for Territorial Savings Bank was deeply rooted in its local, in-person presence in Hawaii, which is now being enhanced by the scale and technology of the acquiring entity.

Personal, in-branch service model via the branch network

The physical footprint was central to Territorial Bancorp Inc.'s customer engagement. The bank maintained a significant, localized presence across the Hawaiian Islands, which supported the personal service model.

• Chartered in 1921, the bank built a century-long legacy on local community commitment.
• As of early 2025, Territorial Savings Bank conducted business through a network of up to 29 full-service branches in the State of Hawaii.

Here's a breakdown of that branch distribution just prior to the merger closing:

Island Location	Number of Branch Offices
Oahu	23
Maui	3
The Big Island	2
Kauai	1

Relationship-based lending with prudent credit standards

The lending approach was heavily focused on relationship banking, primarily serving individuals and families with residential mortgages, all while maintaining what was described as prudent credit standards. This focus is clear when you look at the loan portfolio composition as of December 31, 2024.

• The primary lending activity was the origination of one- to four-family residential mortgage loans.
• As of December 31, 2024, $1.2 billion, representing 96.9% of the total loan portfolio, consisted of one- to four-family residential mortgage loans.
• Other loan types, like commercial real estate loans and construction loans, made up only 0.9%, totaling $11.6 million, of the portfolio at that date.

The merger with Hope Bancorp was expected to accelerate loan mix diversification by adding a residential mortgage portfolio noted for excellent asset quality, while the combined entity projected high single-digit loan growth for 2025.

Automated digital banking services (online and mobile)

While the in-branch model was strong, the integration post-April 2025 brought an expected upgrade to the digital experience. The goal was to leverage the larger organization's resources to enhance technology platforms.

• The merger was anticipated to provide customers with improved technology platforms for better digital experiences.
• Territorial Savings Bank offered a variety of deposit accounts, including online-accessible options like money market and Super NOW accounts, alongside traditional checking and savings.

Dedicated customer service for deposit and loan inquiries

The commitment to local service was supported by a dedicated staff base. Post-merger, the intention was to maintain the legacy of exemplary customer service while layering on greater resources.

• Approximately 240 employees were part of the Territorial Bancorp Inc. team before the merger absorption.
• The legacy Territorial franchise in Hawai'i was intended to operate under the trade name Territorial Savings, a division of Bank of Hope, preserving the brand's commitment to local communities.

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Channels

You're looking at how Territorial Savings Bank, now operating as a division of Bank of Hope following the April 2, 2025 merger, gets its services to customers in late 2025. The physical footprint remains anchored in Hawaii, but the digital reach is now part of a much larger network.

The primary physical channel is the network of brick-and-mortar locations, which is a key part of its community-focused approach, even post-acquisition. As of the merger completion, the legacy Territorial franchise in Hawaii operates its established physical access points.

Channel Type	Scope/Location	Status/Data Point (as of 2025 context)
Full-Service Branch Locations	Hawaii	Network of approximately 29 locations across the state.
Residential Mortgage Loan Production Offices	United States	Operated throughout the United States as part of the combined entity.
SBA/Commercial Loan Production Offices	United States	Operated throughout the United States as part of the combined entity.
Representative Office	Seoul, South Korea	Maintained as part of the combined entity's international presence.

The digital channels are critical for modern banking, allowing account access and transactions outside the physical branch network. This capability is now integrated into the larger Bank of Hope technology platform.

• Online banking platform access for account management.
• Mobile banking platform for transactions and account servicing.
• Telephone banking services for remote customer support.

The core lending product, one- to four-family residential mortgage loans, is distributed through these channels, supported by the mortgage production offices. At year-end 2024, these loans represented $1.2 billion, or 96.9%, of the total loan portfolio. The bank's total consolidated deposits stood at $1.7 billion as of December 31, 2024. ATMs are also a standard component of the physical access strategy, complementing the branch network.

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Territorial Bancorp Inc. (TBNK), which operates as the holding company for Territorial Savings Bank, serving the State of Hawaii through its 28 banking offices across all four counties. The bank's entire operation is geographically anchored to this market.

The customer segments are clearly defined by geography and primary financial needs, heavily skewed toward residential lending.

• Individuals and families in the State of Hawaii
• Local small to mid-sized businesses in the Hawaiian Islands
• Residential real estate investors and homeowners seeking mortgages
• Multi-cultural customers, aligning with the parent company's focus

The primary focus, based on the loan book as of December 31, 2024, is unequivocally on residential customers. One- to four-family residential mortgage loans made up 96.9% of the total loan portfolio, equating to approximately $1.2 billion of the total loans. This shows a deep commitment to serving homeowners and, by extension, residential real estate investors within Hawaii.

For the business segment, the focus is on smaller, local enterprises. Commercial real estate loans, which primarily target owner-occupied light industrial properties, represented only 0.6% of the total loan portfolio at year-end 2024, totaling $8.2 million across about ten loans with an average balance near $822,000. Nonresidential real estate loans overall were just 0.9% of the portfolio.

The bank draws its funding from these local relationships, too. As of June 30, 2024, Territorial Bancorp Inc. held a 2.9% FDIC-insured deposit market share in the State of Hawaii, ranking fifth among institutions with offices there. The concentration of deposits is highest in the County of Hawaii, where the bank ranked fifth with a 4.4% market share among eight institutions.

Here's a quick look at the scale of the operation serving these segments as of late 2024/early 2025 filings:

Metric	Value as of Late 2024/Early 2025
Total Consolidated Deposits	$1.7 billion (as of Dec 31, 2024)
Total Consolidated Assets	$2.2 billion (as of Dec 31, 2024)
Total Employees	240
Residential Mortgage Loans (as % of total loans)	96.9% (as of Dec 31, 2024)
Commercial Real Estate Loans (as % of total loans)	0.6% (as of Dec 31, 2024)

The offering of non-deposit investments, like annuities and mutual funds, through a third-party broker-dealer also suggests a segment of customers seeking wealth management services alongside their core banking needs. The bank's long history, starting in 1921, suggests a deep, established relationship with Hawaii's multi-generational and multi-cultural population, even if specific demographic data isn't explicitly broken out in the latest filings.

Finance: draft the 2025 pro-forma deposit mix based on the Hope Bancorp merger integration by next Tuesday.

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Cost Structure

You're looking at the cost side of Territorial Bancorp Inc.'s (TBNK) operations as of late 2025, keeping in mind the definitive merger agreement with Hope Bancorp, Inc. signed in April 2024, which was expected to close in the first quarter of 2025. This context is key because the final cost structure will be integrated into Hope Bancorp's larger framework, but for now, we look at the last reported figures from TBNK, primarily year-end 2024.

Interest expense on deposits and borrowings

The cost of funding was a major driver of expense pressure, especially as short-term interest rates remained elevated through 2024. You saw total interest expense jump significantly in the fourth quarter of 2024 compared to the prior year period. Specifically, for the three months ended December 31, 2024, total interest expense increased by $2.42 million compared to the same period in 2023.

The bulk of this increase came from customer deposits, reflecting a shift in funding mix. Interest expense on deposits rose by $2.51 million for the three months ended December 31, 2024. Here's a breakdown of the liability-side interest costs for that quarter:

Cost Component	Change (Q4 2024 vs Q4 2023)
Interest Expense on Certificates of Deposit (CDs)	Increased by $1.61 million
Interest Expense on Savings Accounts	Increased by $892,000
Interest Expense on Federal Home Loan Bank (FHLB) Borrowings	Declined by $285,000 due to paying off $82.00 million in advances
Interest Expense on Federal Reserve Bank (FRB) Borrowings	Rose by $230,000

The migration of customer balances from lower-rate savings accounts to higher-rate CDs was a clear driver of the increased deposit cost. Honestly, managing that deposit beta in a high-rate environment is always tricky.

Personnel expenses for the ~232-240 employees

Territorial Bancorp Inc. viewed its employees as its most important asset. As of December 31, 2024, the company had 233 full-time employees and nine part-time employees, totaling 242 individuals. Personnel costs, which fall under noninterest expense, showed some fluctuation leading up to the merger announcement.

For the first quarter of 2024, salaries and employee benefits decreased by $442,000 compared to the first quarter of 2023. This reduction was attributed to several factors:

• Decrease in the number of employees working at the bank.
• Lower deferred salary expense from originating fewer new loans.
• Decline in Employee Stock Ownership Plan (ESOP) accruals due to a lower share price.

The compensation structure included salaries, an ESOP, a 401(k) Plan with potential employer matching, healthcare, and paid time off.

Occupancy and equipment costs for the branch network

Specific line items for occupancy and equipment costs aren't broken out separately in the readily available summary filings, so we look at the broader Noninterest Expense category, which includes these fixed and semi-fixed costs. For the full year 2024, total Noninterest Expenses increased by $2.7 million to reach $40.9 million. This increase was largely driven by one-time merger-related costs, but the underlying operational costs for the branch network would be embedded here.

For the three months ended December 31, 2024, total Noninterest Expense increased by $1.42 million compared to the same period in 2023, primarily due to a $1.34 million increase in general and administrative expenses. You can't separate the tech spend from the G&A spike, but it's important to note that $1.53 million of those Q4 2024 general and administrative expenses were specifically merger-related legal and consulting fees. That one-time fee is masking the true underlying cost of running the branches and technology stack.

Technology and data processing expenses, increasingly integrated with Hope Bancorp

Technology and data processing expenses are typically bundled within the General and Administrative Expenses, which saw a significant spike in late 2024 due to the pending acquisition. The expectation, post-merger completion in early 2025, would be a shift toward Hope Bancorp's established technology platforms, potentially leading to consolidation savings in the long run, but incurring integration costs in the near term.

The merger agreement itself, valued at approximately $78.60 million based on the April 26, 2024, stock price, dictates that Hope Bancorp intends to maintain the Territorial Savings Bank franchise in Hawaii. This suggests that while back-office systems might integrate, the customer-facing branch technology under the Territorial Savings Bank trade name will likely remain operational, at least initially.

Finance: draft 13-week cash view by Friday

Territorial Bancorp Inc. (TBNK) - Canvas Business Model: Revenue Streams

You're looking at the core ways Territorial Bancorp Inc. generated revenue before its merger completion in early 2025. For a community bank focused on Hawaii, the story is almost always about the spread between what they earn on loans and what they pay for deposits.

Net Interest Income (NII) from loan and investment securities portfolios is the engine room. For the quarter ended September 30, 2024, Territorial Bancorp Inc. reported Net Interest Income of $7.5 million, down from $10 million in the same quarter of the prior year. This decline reflects the pressure from rising interest expenses outpacing interest income growth in that period.

Interest income on loans, primarily residential mortgages, forms the bulk of the interest earnings. In the fourth quarter of 2024, total interest income was reported at $17.91 million. The loan portfolio as of December 31, 2024, included Nonresidential Real Estate Loans totaling $11.6 million, which represented 0.9% of the total loan portfolio. Total deposits, the primary funding source, stood at $1.7 billion at the end of 2024.

Noninterest income provides diversification, though it's a smaller piece of the pie for Territorial Bancorp Inc. For the full year ended December 31, 2024, Noninterest income was $2.6 million. This was driven by items like income from bank-owned life insurance and other miscellaneous sources.

Specific components of that noninterest income include service charges, fees, and income from agency activities. While exact breakdowns for late 2025 aren't available due to the merger, the full-year 2024 figures give you a sense of scale:

• Full Year 2024 Noninterest Income: $2.6 million
• Nonresidential Real Estate Loans as percentage of total loan portfolio (Dec 31, 2024): 0.9%
• Total Deposits (Dec 31, 2024): $1.7 billion

Here's a quick look at the latest reported revenue components for Territorial Bancorp Inc. before the merger:

Revenue Component	Period Ending	Amount (USD)
Net Interest Income	Q3 2024	$7.5 million
Total Interest Income	Q4 2024	$17.91 million
Noninterest Income	Full Year 2024	$2.6 million
Nonresidential Real Estate Loans (as % of Portfolio)	12/31/2024	0.9%