Empresa Estatal (Persero) PT Telekomunikasi Indonesia Tbk (TLK): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama dinámico de las telecomunicaciones, Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) surge como una potencia de conectividad digital, transformando cómo Indonesia se comunica y se conecta. Este lienzo de modelo de negocio integral revela un plan estratégico que no solo impulsa la infraestructura de telecomunicaciones nacionales, sino que también posiciona a TLK como un reproductor fundamental en la innovación digital, que sirve a millones de diversos segmentos de clientes con soluciones tecnológicas de fomento y confiabilidad de la red incomparable.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modelo de negocios: asociaciones clave

Colaboración estratégica con proveedores de tecnología global

Telkom Indonesia ha establecido asociaciones clave con proveedores de tecnología globales líderes:

Socio tecnológico	Enfoque de asociación	Año establecido
Huawei	Infraestructura de red 5G	2019
Ericsson	Equipo de red de telecomunicaciones	2016
Nokia	Tecnología de red móvil	2017

Asociación con el gobierno indonesio

Detalles de la colaboración de infraestructura nacional:

• Inversión de desarrollo de infraestructura de telecomunicaciones: IDR 12.4 billones en 2023
• Porcentaje de propiedad del gobierno: 52.09%
• Mandato para la provisión de servicios universales en Indonesia

Cooperación con proveedores de servicios de Internet

Tipo de proveedor	Número de socios	Cobertura
ISP locales	87	A escala nacional
ISP internacionales	23	Conectividad global

Empresas conjuntas con plataformas de servicio digital

• Asociaciones de plataforma digital: 15 colaboraciones activas
• Ingresos totales del servicio digital: IDR 8.2 billones en 2023
• Socios de servicio digital clave:
  • Grupo de goto
  • Agarrar a Indonesia
  • Tokopedia

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modelo de negocio: actividades clave

Desarrollo de infraestructura de red de telecomunicaciones

Telkom Indonesia invirtió 15.9 billones de IDR en infraestructura de red en 2023. La expansión de cobertura de red incluye:

• Cobertura de red 4G LTE en 497 ciudades en Indonesia
• Implementación de red 5G en 9 áreas metropolitanas principales
• Expansión de la red de fibra óptica de 368,000 kilómetros

Inversión en infraestructura	Cantidad (IDR)
Inversión total en infraestructura de red	15.9 billones
Longitud de la red de fibra óptica	368,000 kilómetros
Ciudades con cobertura 4G LTE	497

Servicios de comunicación móvil y de línea fija

La cartera de servicios de comunicación de Telkom Indonesia incluye:

• Suscriptores móviles: 171.4 millones
• Suscriptores de línea fija: 8.3 millones
• Ingresos celulares: 67.2 billones de IDR en 2023

Iniciativas de transformación digital e innovación

Inversiones de innovación digital en 2023:

• Ingresos del servicio digital: 24.6 billones de IDR
• Expansión de servicios en la nube y del centro de datos
• Inversiones de desarrollo de plataforma digital: 3.5 billones de IDR

Provisión de servicios de Internet y banda ancha

Métricas de servicio de banda ancha	Valor
Suscriptores de banda ancha fija	7.2 millones
Suscriptores de banda ancha móvil	132.6 millones
Uso promedio de datos móviles por suscriptor	4.8 GB/mes

Soluciones de telecomunicaciones empresariales y de consumo

Desglose de ingresos de servicio empresarial:

• Servicios digitales empresariales: 12.4 billones de IDR
• Soluciones de comunicación empresarial
• Servicios de TIC para clientes corporativos

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modelo de negocios: Recursos clave

Red de telecomunicaciones a nivel nacional

Detalles de la infraestructura de red:

Métrico de red	Cantidad
Longitud del cable de fibra óptica	273,252 kilómetros
Estaciones base móviles	185,000 sitios
Área de cobertura	99.5% de la población indonesia

Infraestructura de tecnología digital avanzada

Capacidades tecnológicas:

• Cobertura de red 5G en 25 ciudades principales
• Infraestructura de computación en la nube con 3 centros de datos
• Plataformas de transformación digital

Gran fuerza laboral calificada en telecomunicaciones

Métrica de la fuerza laboral	Número
Total de empleados	27,719 a partir de 2022
Empleados con habilidades tecnológicas avanzadas	62% de la fuerza laboral total

Capital financiero significativo y capacidad de inversión

Recursos financieros:

Métrica financiera	Cantidad
Activos totales	IDR 311.8 billones
Gastos de capital anuales	IDR 28.3 billones en 2022
Equivalentes de efectivo y efectivo	IDR 22.1 billones

Ecosistema integral de servicios digitales

Plataformas de servicio digital:

• Servicios de banda ancha de Indihome
• Red móvil de Telkomsel
• Soluciones digitales empresariales
• Servicios financieros digitales

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modelo de negocio: Propuestas de valor

Soluciones integrales de comunicación integrada

Telkom Indonesia ofrece servicios de comunicación de varias capas con las siguientes ofertas clave:

Categoría de servicio	Ingresos (IDR billones) 2023
Servicios móviles	54.3
Banda ancha fija	22.7
Soluciones empresariales	18.5

Cobertura de red nacional confiable

Métricas de infraestructura de red:

• Cobertura 4G/LTE: 92.5% de la población indonesia
• Red de fibra óptica: 256,000 kilómetros
• Instalaciones de torres móviles: 186,432 torres

Estrategias de precios asequibles y competitivas

Posicionamiento de precios en los segmentos de servicio:

Tipo de servicio	Precio mensual promedio (IDR)
Paquete de datos móvil	85,000
Banda ancha en casa	350,000
Conectividad empresarial	2,500,000

Servicios digitales y móviles avanzados

Rendimiento de la cartera de servicios digitales:

• Usuarios de pago digital: 12.5 millones
• Transacciones bancarias móviles: 3.200 millones anuales
• Clientes de servicio en la nube: 8.700 clientes empresariales

Ofertas tecnológicas innovadoras para empresas y consumidores

Métricas de inversión tecnológica e innovación:

Categoría de innovación	Inversión (IDR mil millones) 2023
Infraestructura 5G	4,200
AI y aprendizaje automático	1,850
Soluciones de ciberseguridad	1,100

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modelo de negocios: Relaciones con los clientes

Plataformas de soporte al cliente multicanal

Telkom Indonesia opera canales de atención al cliente 24/7 con las siguientes especificaciones:

Canal de soporte	Volumen de contacto (anual)	Tasa de resolución
Centro de llamadas	3,672,000 interacciones	92.4%
Chat en línea	1,845,000 interacciones	88.7%
Soporte por correo electrónico	624,000 interacciones	85.3%

Portales de autoservicio digital

Plataformas digitales administradas por Telkom Indonesia:

• Aplicación Mytelkomsel: 18.5 millones de usuarios mensuales activos
• Portal de autoservicio web: 7.2 millones de cuentas registradas
• Servicio USSD: 12.3 millones de transacciones mensuales

Paquetes de servicio personalizados

Telkom Indonesia ofrece paquetes de servicios personalizados con la siguiente segmentación:

Segmento de clientes	Número de paquetes personalizados	Suscriptores mensuales promedio
Consumidores individuales	47 paquetes	3.6 millones
Clientes corporativos	22 paquetes	1.2 millones

Programas de fidelización

Métricas del programa de lealtad para Telkom Indonesia:

• Miembros del programa de fidelización total: 8.9 millones
• Tasa de redención del programa de fidelización anual: 62.3%
• Puntos de lealtad promedio por cliente: 3,450 puntos

Compromiso digital del cliente

Estadísticas de compromiso de punto de contacto digital:

Plataforma digital	Usuarios activos mensuales	Tasa de compromiso
Canales de redes sociales	6.7 millones	73.2%
Interacciones de la aplicación móvil	4.3 millones	68.5%
Interacciones del sitio web	3.9 millones	61.7%

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modelo de negocios: canales

Sitio web oficial y aplicaciones móviles

Telkom Indonesia opera el sitio web oficial www.telkom.co.id, que atiende a 189.9 millones de visitantes únicos anualmente. La compañía mantiene múltiples aplicaciones móviles:

• Mytelkomsel: 45.6 millones de usuarios mensuales activos
• Telkomsel Poin: 22.3 millones de usuarios registrados
• Video de Telkomsel: 15.7 millones de usuarios activos

Tiendas minoristas físicas y centros de servicio

Tipo de ubicación	Número de puntos de venta	Interacciones anuales del cliente
Puntos de venta de Telkomsel	3,200	67.4 millones
Centros de servicio al cliente	258	12.6 millones

Plataformas de ventas en línea

Canales de ventas digitales Genere el 37.5% de los ingresos totales de telecomunicaciones, con plataformas clave que incluyen:

• Tienda oficial de comercio electrónico: RP 1.2 billones de ventas anuales
• Asociaciones del mercado: 6 plataformas principales
• Integraciones de pagos digitales: 12 socios de pasarela de pago

Redes de revendedor autorizadas

Categoría de revendedor	Número de socios	Volumen de ventas anual
Revendedores corporativos	1,456	RP 3.7 billones
Revendedores de pequeñas empresas	8,900	RP 1.5 billones

Centros de llamadas de servicio al cliente

Telkom Indonesia opera:

• 147 ubicaciones de centros de llamadas dedicadas
• 4.200 representantes de servicio al cliente
• Volumen de llamadas anual promedio: 42.3 millones de interacciones
• Tiempo de respuesta promedio: 45 segundos

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modelo de negocio: Segmentos de clientes

Usuarios individuales de dispositivos móviles e internet

Total de suscriptores móviles: 171.5 millones a partir de 2023

Características de segmento	Tamaño del mercado
Usuarios de banda ancha móvil	93.4 millones
Penetración de teléfonos inteligentes	74.6%

Empresas pequeñas y medianas

Total de clientes de PYME: 1.2 millones

• Soluciones de conectividad digital
• Servicios en la nube
• Paquetes de comunicación empresarial

Tipo de servicio	Penetración del mercado
Acceso a Internet dedicado	65% del segmento de PYME
Servicios de red administrados	42% del segmento de PYME

Grandes clientes corporativos

Total de clientes corporativos: 5.600

De la industria vertical	Número de clientes
Banca y Finanzas	1,200
Fabricación	980
Gobierno y sector público	750

Instituciones gubernamentales

Contratos gubernamentales totales: 287

• Infraestructura de comunicación nacional
• Proyectos de transformación digital
• Redes de comunicación seguras

Consumidores de telecomunicaciones residenciales

Suscriptores de banda ancha fija total: 8.4 millones

Tipo de servicio	Recuento de suscriptores
Fiber Optic Home Internet	5.2 millones
DSL tradicional	3.2 millones

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modelo de negocio: Estructura de costos

Mantenimiento de infraestructura de red

Costos de mantenimiento de infraestructura de red anual para Telkom Indonesia en 2023: IDR 5.2 billones de billones

Categoría de infraestructura	Costo anual (IDR)
Mantenimiento de la red de fibra óptica	2.1 billones
Infraestructura de red móvil	1.8 billones
Mantenimiento del centro de datos	1.3 billones

Actualización tecnológica e inversiones de innovación

Inversión de tecnología total para 2023: IDR 4.5 billones

• Expansión de la red 5G: IDR 1.7 billones
• Infraestructura de computación en la nube: IDR 1.2 billones
• Iniciativas de transformación digital: IDR 1.6 billones

Salarios y capacitación de los empleados

Gastos totales de personal en 2023: IDR 6.8 billones

Categoría de gastos	Cantidad (IDR)
Salarios base	5.2 billones
Capacitación y desarrollo	350 mil millones
Beneficios para empleados	1.25 billones

Gastos de marketing y adquisición de clientes

Gastos totales de marketing en 2023: IDR 1.6 billones

• Marketing digital: IDR 650 mil millones
• Publicidad de medios tradicional: IDR 450 mil millones
• Programas de retención de clientes: IDR 500 mil millones

Gastos de investigación y desarrollo

Inversión total de I + D en 2023: IDR 800 mil millones

Área de enfoque de I + D	Inversión (IDR)
Tecnología de telecomunicaciones	350 mil millones
Innovación de servicios digitales	250 mil millones
Investigación de inteligencia artificial	200 mil millones

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modelo de negocios: Fleos de ingresos

Servicios de telefonía móvil

Ingresos de los servicios móviles en 2023: IDR 54.7 billones de billones

Categoría de servicio móvil	Ingresos (IDR billones)
Servicios móviles prepagos	32.4
Servicios móviles pospago	22.3

Comunicación de línea fija

Ingresos de comunicación de línea fija en 2023: IDR 13.2 billones de billones

• Servicios nacionales de línea fija: IDR 9.6 billones
• Servicios internacionales de línea fija: IDR 3.6 billones

Suscripciones de banda ancha en Internet

Ingresos totales de Internet de banda ancha: IDR 26.5 billones en 2023

Segmento de banda ancha	Ingresos (IDR billones)
Banda ancha de fibra óptica	18.7
Banda ancha móvil	7.8

Soluciones de telecomunicaciones empresariales

Ingresos de soluciones empresariales en 2023: IDR 15.3 billones de billones

• Servicios en la nube: IDR 4.2 billones
• Servicios del centro de datos: IDR 3.9 billones
• Integración de red: IDR 7.2 billones

Monetización del servicio digital

Ingresos de servicios digitales en 2023: IDR 8.6 billones

Categoría de servicio digital	Ingresos (IDR billones)
Servicios financieros digitales	3.4
Entretenimiento digital	2.7
Otros servicios digitales	2.5

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Value Propositions

You're looking at the core offerings that PT Telekomunikasi Indonesia Tbk (TLK) is pushing to the market as of late 2025. It's all about cementing their infrastructure lead and monetizing the digital shift.

Ubiquitous connectivity remains a cornerstone, backed by massive infrastructure deployment across the archipelago. This isn't just about having a signal; it's about the sheer scale of the network supporting both mobile and fixed broadband.

Metric	Telkomsel/Mobile	IndiHome/Fixed Broadband	Infrastructure
Subscribers (Latest Reported)	157.6 million (3Q25)	10.1 million (1H25 total)	58 PoP in 26 countries
Network Assets	278,100 BTS (as of March 2025)	37 million homes passed (2024)	180 thousand km of fiber optic backbone
Traffic Growth	Data traffic grew 17.2% YoY (9M25)	IndiHome revenues increased 0.5% YoY (3Q25)	5 international data center locations

The push into integrated digital solutions for enterprises is clear, focusing on bundling connectivity with higher-value services like cloud and security. This is where you see the revenue quality improving.

• Enterprise segment revenue reached Rp 5.0 trillion in 1Q25, up 2.9% year-over-year.
• Data, Internet & IT Services revenue for 1H25 was Rp 42.5 trillion.
• Network and Other Telecommunication Services revenues reached Rp 11.3 trillion in 9M25.

For the consumer mobile segment, the focus is on simplified product portfolio to drive better yield, moving away from low-value subscribers. They are actively managing the product mix.

The mobile Average Revenue Per User (ARPU) for Telkomsel in the first semester of 2025 was Rp 41,800 per person. Data traffic, which reflects usage from these packages, hit 17.5 million TB in 9M25.

The data center offering is positioned as a carrier-neutral, hyperscale service, and the utilization figures show strong demand capture. You're seeing aggressive capacity deployment and high occupancy rates.

Specifically for the carrier-neutral hyperscale services, the utilization rate for NeutraDC capacity stood at 89% as of the third quarter of 2025. Across all data centers (including Telin and neuCentrIX), the combined utilization rate was 77% in 3Q25. The total capacity for enterprise and hyperscale segments across 35 data centers was reported at 44 MW as of September 2025.

The value proposition around quantum-safe, low-latency cross-border data transit is supported by their international footprint. PT Telkomunikasi Indonesia Tbk (TLK) operates 58 Points of Presence (PoP) across 26 countries, with 5 of those locations being international data centers, including Singapore, Hong Kong, and Timor Leste.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Customer Relationships

You're looking at how Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) manages its connections with its diverse customer base as of late 2025. This is where the rubber meets the road for long-term value, especially in high-stakes segments.

Dedicated account managers for high-value Enterprise (B2B) and Wholesale clients

For the Enterprise and Wholesale & International Business segments, the relationship model centers on high-touch service. While specific 2025 figures for dedicated managers aren't public, we know these segments are critical. For context, as of 9M24, the Enterprise segment contributed 22.4% of TelkomGroup's revenue, amounting to approximately Rp44,742 billion, and the Wholesale & International Business segment added another 18.6%, or about Rp37,261 billion. This focus on high-value accounts means these clients receive direct, strategic support, which is essential given the Indonesia B2B Telecom Market size is estimated at USD 1.88 billion in 2025. The relationship strategy here is about embedding services, such as extending the SD-WAN portfolio with embedded edge nodes in 2025 to handle latency-sensitive workloads for corporate clients.

Digital self-service via mobile applications and online portals

For the mass market and increasingly for B2B users, digital interaction is the primary channel for routine tasks. The industry trend in 2025 suggests a strong push toward digital channels; for instance, the Self-Service Usage Rate is a key metric tracked to gauge digital channel effectiveness. While Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) specific app adoption isn't detailed here, the general expectation is that digital platforms handle a significant portion of service requests. The goal is to deflect interactions away from human agents, with an industry prediction that 85% of customer interactions could be handled without a human agent by 2025 due to AI advancements. This self-service focus helps manage the massive scale of the mobile subscriber base, which stood at 159.3 million at the end of 2023.

24/7 customer support across multiple channels for mass-market users

Mass-market users, primarily served through the Mobile and Consumer segments, rely on accessible, round-the-clock support. The focus for 2025 is on speed and resolution quality across channels like phone, chat, and social media. Key performance indicators (KPIs) like First Response Time (FRT) and Customer Satisfaction Score (CSAT) are paramount. Industry benchmarks suggest that 76% of recent customer interactions are rated positively (4 or 5 stars), with the average CSAT across industries hovering around 78% in 2025. Furthermore, customers expect fast responses; 64% of customers expect real-time responses across channels. For issues requiring human intervention, First Call Resolution (FCR) remains a critical metric, where a 75% FCR means three out of every four issues are resolved on the first contact.

Here's a snapshot of relevant 2025 industry customer service metrics you should benchmark against:

Metric Category	Key Metric	2025 Industry Benchmark/Statistic
Satisfaction	Average Customer Satisfaction Score (CSAT)	Around 78% across industries
Responsiveness	Customer Expectation for Real-Time Response	64% of customers expect real-time responses across channels
Efficiency	Expected AI/Automation Handling Rate	85% of customer interactions expected to be handled without a human agent
Resolution	First Call Resolution (FCR) Example	75% resolution on initial contact is a common target

Loyalty programs and personalized promotions based on usage data

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) leverages usage data to drive retention, a strategy that aligns with global trends. Globally, 91% of companies now have loyalty programs, and members are reported to generate 12%-18% more incremental revenue. Personalization is the engine for these programs; 51% of consumers like it when companies recommend tailored products, and 47% are more likely to click on an offer with personalized content. For paid loyalty tiers, which TLK may offer to high-value segments, nearly 60% of members in paid programs spend more to maximize rewards. The investment in these programs shows a clear return, with 90% of businesses reporting a positive Return on Investment (ROI) from their loyalty initiatives. If onboarding takes 14+ days, churn risk rises, so personalized, immediate digital gratification is key.

The relationship strategy relies on a mix of high-touch for B2B and high-tech for B2C, supported by these quantitative realities:

• Enterprise and Wholesale revenue contribution was 41% combined as of 9M24.
• Personalization in loyalty schemes boosts engagement, with over 40% achieving higher redemption rates by tailoring rewards.
• Customers emotionally connected to a brand are worth 306% more.
• The global loyalty management market is projected to reach $15.19 billion in 2025.

Finance: draft 13-week cash view by Friday.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Channels

You're looking at how Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) gets its services to customers across its vast ecosystem. It's a multi-pronged approach, blending physical reach with digital dominance.

Telkomsel's vast network of retail outlets, dealers, and authorized resellers

The mobile arm, Telkomsel, relies heavily on its physical presence for prepaid top-ups and starter pack distribution. This channel directly interfaces with the massive subscriber base.

Here's a snapshot of the mobile segment's scale as of late 2025:

Metric	Value (3Q25)	Context/Comparison
Mobile Subscriber Base	157.6 million subscribers	Slight decline of 0.5% Quarter-over-Quarter (QoQ)
Average Revenue Per User (ARPU)	Rp43,400	Increased by 5.2% QoQ
Quarterly Revenue (Telkomsel)	Rp27.5tn	Grew by 3.4% QoQ

The retail channel is key to maintaining that ARPU growth through product mix adjustments.

Direct sales force for Enterprise and Government (B2B) contracts

For the Enterprise segment, the channel shifts to a dedicated direct sales force targeting large corporations, State-Owned Enterprises (SOEs), and government bodies. This is where the high-value, complex solutions are moved.

Looking at the Enterprise segment's structure from the end of 2023, which informs the current sales focus:

• Serving 524 Groups of SOEs, MOCs, and Public Service Agencies
• Serving 1,694 private companies
• Serving 714 Government institutions

The Enterprise segment contributed 22.4% or Rp44,742 billion to the Full Year 2024 consolidated revenue.

Digital platforms: MyTelkomsel app, IndiHome app, and company websites

Digital channels are critical for self-service, digital product sales, and managing the fixed broadband base. The digital services division shows strong momentum.

Digital performance highlights:

• Digital services division grew by 12% year-to-date (9M25)
• IndiHome consolidated revenue (9M25): Rp19.7tn (up 0.5% YoY)
• IndiHome ARPU (9M25): Rp216,700 (down 9.4% YoY, reflecting shift from bundles)

The digital channel is where Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk is pushing for efficiency and higher-margin service adoption.

Physical infrastructure: Towers (Mitratel), fiber optic cables, and data centers (NeutraDC)

This represents the wholesale channel, where the underlying physical assets are monetized through infrastructure sharing and colocation services. Subsidiary Mitratel manages the towers, and NeutraDC handles the data centers.

Mitratel's asset scale as of 1Q25:

Asset Type	Quantity (1Q25)	Key Metric
Total Towers Owned	39,593 towers	Largest tower provider in Southeast Asia by ownership
Total Fiber Optic Length	53,544 km	Added 2,505 km organically in 1Q25

NeutraDC's data center capacity expansion is aggressive, targeting future demand:

• HDC Batam initial IT load planned for 5 MW in 2025
• Existing Enterprise Data Centers: 3 (Sentul, Serpong, Surabaya) plus Cikarang HDC
• Total current capacity (pre-Batam full realization): 60 MW
• Targeted capacity by 2030: 500 MW, potentially reaching 700 MW

The fiber optic services business within Mitratel saw revenue growth of 27.9% YoY in 1Q25, contributing 6% of total revenue.

Finance: draft 13-week cash view by Friday.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) as of late 2025, based on the latest available operational data from the nine months ending September 2025 (9M25).

The customer segments are clearly delineated across consumer mobile, fixed broadband, business, and carrier services.

Mass-market mobile consumers: Prepaid and postpaid users

• Total mobile subscriber base as of 3Q25 stood at 157.6 million.
• Telkomsel Average Revenue Per User (ARPU) in 3Q25 was Rp43,400.
• This segment saw revenue growth of 3.4% Quarter-over-Quarter (QoQ) to Rp27.5 trillion in 3Q25.

Residential households: Fixed broadband and TV subscribers (IndiHome)

• IndiHome served 10.3 million customers as of 9M25.
• The Average Revenue Per User (ARPU) for IndiHome declined by 9.4% Year-over-Year (YoY) to Rp216,700 in 9M25.
• IndiHome B2C revenue grew by 1.3% YoY in 1Q25.

Enterprise and SME (Small and Medium-sized Enterprises): Seeking digital services, cloud, and IoT

This group is served through the Enterprise segment, which, along with Wholesale & International, drove positive revenue growth in 1Q25. The focus here is on digital transformation support.

• Digital services division growth was 12% Year-to-Date (YTD) in 9M25, driven by enterprise solutions like cloud computing.
• The company is specifically targeting the SME market through its Indibiz initiative.

Wholesale and International: Other carriers, tower companies, and global content providers

This segment is critical for infrastructure monetization and international connectivity.

• Interconnection revenues reached Rp7.1 trillion in 9M25, marking a 3.4% YoY increase.
• Revenue from the Wholesale and International segment in 1Q25 was IDR 4.8 trillion, up 0.6% YoY.
• International wholesale voice traffic increased, contributing to a 7.1% QoQ rise in interconnection revenues in 1H25.

Here's a quick look at the key customer segment metrics as of the latest reporting periods:

Customer Segment	Key Metric	Value (Latest Available)
Mass-market Mobile (Telkomsel)	Subscribers (9M25)	157.6 million
Residential Households (IndiHome)	Subscribers (9M25)	10.3 million
Residential Households (IndiHome)	ARPU (9M25)	Rp216,700
Enterprise & SME	Digital Services Growth (YTD 9M25)	12%
Wholesale & International	Interconnection Revenue (9M25)	Rp7.1 trillion

The shift in consumer behavior towards data-based Over-The-Top (OTT) messaging platforms continues to pressure legacy revenue streams, such as SMS and Fixed/Cellular Voice, which decreased by 15.0% YoY to Rp6.7 trillion in 9M25.

Finance: draft 13-week cash view by Friday.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Cost Structure

You're looking at the core expenses driving Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk's operations as of late 2025. The cost structure is heavily weighted toward maintaining and expanding a vast digital network, so you'll see significant capital outlays and recurring infrastructure fees.

Capital Expenditure (CapEx)

The investment pace remains high, focused on cementing digital connectivity leadership. Realized CapEx for the first half of 2025 (1H25) was reported at Rp 9.5 trillion, clearly signaling continued commitment to infrastructure build-out and digital transformation initiatives.

Network and Infrastructure Costs

This category represents a substantial, non-negotiable outflow, covering the physical and operational backbone of the services. These costs are inherently high due to the scale of the Indonesian archipelago.

Key components driving these expenses include:

• Fiber optic network expansion and maintenance.
• Tower leasing agreements, with short-term capital lease obligations noted around $371 Million as of early December 2025.
• Satellite operations and capacity procurement.

Operation & Maintenance (O&M) Expenses

Operation & Maintenance (O&M) expenses, which cover the day-to-day running of the network and services, saw a slight uptick. For the nine months of 2025 (9M25), O&M expenses increased by 1.0% Year-over-Year (YoY) to reach Rp 30.284 trillion (Rp 30,284 billion). This figure reflects the ongoing cost of keeping complex systems running smoothly.

Interconnection Expenses

Costs related to connecting Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk's network with other domestic and international carriers are a key variable. For 1H25, Interconnection Expenses grew by 18.3% YoY, totaling Rp 4.2 trillion, largely attributed to increased international traffic volumes.

Personnel Expenses

Efficiency efforts appear to be yielding results in managing the payroll base. Personnel Expenses for 1H25 managed to decline by 2.1% Year-over-Year (YoY), showing successful execution of internal efficiency programs.

Here is a quick look at the key expense metrics for the periods mentioned:

Cost Component	Period	Amount (Rp)	Change vs. Prior Year
Capital Expenditure (CapEx)	1H25	Rp 9.5 trillion	Not specified
Operation & Maintenance (O&M) Expenses	9M25	Rp 30.284 trillion	1.0% YoY increase
Interconnection Expenses	1H25	Rp 4.2 trillion	18.3% YoY growth
Personnel Expenses	1H25	Not specified	2.1% YoY decline

Finance: draft 13-week cash view by Friday.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Revenue Streams

The Revenue Streams for Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) are heavily weighted toward mobile services, but significant contributions come from fixed broadband and the rapidly expanding digital infrastructure segment, including data centers and tower leasing.

Consolidated Revenue for Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk reached Rp 109.6 trillion for the first nine months of 2025 (9M25), representing a year-over-year decline of 2.3% in that period. This top-line figure reflects the mixed performance across its core businesses amid challenging consumer sentiment.

Mobile Data and Internet Services, primarily driven by the Telkomsel subsidiary, remains the single largest contributor. For the third quarter of 2025 (3Q25), Telkomsel revenue grew sequentially by 3.4% Quarter-over-Quarter (QoQ) to reach Rp 27.5 trillion. This sequential improvement was supported by an Average Revenue Per User (ARPU) increase of 5.2% QoQ to Rp 43,400. The overall Data, Internet & IT Services segment revenue for 9M25 was Rp 64.8 trillion, which was a 4.6% YoY contraction.

The fixed broadband arm, IndiHome, shows a more tempered growth profile. For the first half of 2025 (1H25), Fixed Broadband Revenue (IndiHome) was reported at Rp 13.3 trillion, growing by 0.5% Year-over-Year (YoY) as per the required outline point. However, the performance in the third quarter showed headwinds, with IndiHome revenue declining by 1.6% sequentially to Rp 6.5 trillion in 3Q25. The 9M25 IndiHome revenue reached Rp 19.7 trillion, marking a 0.5% YoY increase.

Digital infrastructure services are a key focus area for future revenue diversification. The Data Center and Cloud Revenue segment, managed through NeutraDC, posted revenue of Rp 1.4 trillion in 3Q25. This figure represented a 6.6% drop compared to the same period last year, despite NeutraDC achieving a high utilization rate of 89%.

Tower Leasing and Wholesale, primarily through the Mitratel subsidiary, provides a stable, recurring revenue stream. Mitratel revenue for 1H25 was reported at approximately Rp 4.6 trillion, aligning closely with the reported Rp 4.59 trillion. This growth was driven by organic tenant expansion and fiberization services.

You can see a breakdown of these key revenue streams below:

Revenue Stream Component	Period	Financial Amount (Rp)	Year-over-Year Change
Consolidated Revenue	9M25	109.6 trillion	-2.3%
Data, Internet & IT Services Revenue	9M25	64.8 trillion	-4.6%
IndiHome Revenue	1H25	13.3 trillion	0.5%
IndiHome Revenue	3Q25	6.5 trillion	N/A (QoQ decline of 1.6%)
Data Center and Cloud Revenue	3Q25	1.4 trillion	-6.6%
Mitratel Revenue (Tower Leasing/Wholesale)	1H25	4.6 trillion	3.3% (Based on Rp 4.59T figure)
Telkomsel Revenue	3Q25	27.5 trillion	3.4% (QoQ growth)

The revenue mix shows a clear pivot, even with some legacy pressure:

• Mobile Services: Remains the core engine, evidenced by Telkomsel's 3Q25 revenue of Rp 27.5 trillion.
• Fixed Broadband (IndiHome): Showing resilience with 9M25 revenue at Rp 19.7 trillion, up 0.5% YoY.
• Digital Infrastructure: Data center revenue in 3Q25 was Rp 1.4 trillion, indicating substantial scale despite the recent revenue dip.
• Tower Business: Mitratel's 1H25 revenue of approximately Rp 4.6 trillion provides a strong, recurring base.

The shift in customer behavior is visible in the decline of legacy voice and SMS revenue, which fell by 15.0% YoY to Rp 6.7 trillion in 9M25. This decline directly feeds the growth imperative in the data and digital segments.