Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK): Business Model Canvas [Jan-2025 Mise à jour]

Dans le paysage dynamique des télécommunications, Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) émerge comme une centrale de connectivité numérique, transformant comment l'Indonésie communique et se connecte. Cette toile complète du modèle commercial révèle un plan stratégique qui motive non seulement les infrastructures nationales de télécommunications, mais positionne également TLK en tant qu'acteur pivot dans l'innovation numérique, servant des millions sur les divers segments de clientèle avec des solutions technologiques de pointe et une fiabilité inégalée du réseau.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modèle commercial: partenariats clés

Collaboration stratégique avec les fournisseurs de technologies mondiales

Telkom Indonésie a établi des partenariats clés avec les principaux fournisseurs de technologies mondiales:

Partenaire technologique	Focus de partenariat	Année établie
Huawei	Infrastructure réseau 5G	2019
Éricson	Équipement de réseau de télécommunications	2016
Nokia	Technologie de réseau mobile	2017

Partenariat avec le gouvernement indonésien

Détails de collaboration nationale des infrastructures:

• Investissement de développement des infrastructures de télécommunications: IDR 12,4 billions en 2023
• Pourcentage de propriété gouvernementale: 52,09%
• MANDAT POUR UNE PROFICATION DE SERVICE ARRIENNE À TRAVERS INDONESIE

Coopération avec les fournisseurs de services Internet

Type de fournisseur	Nombre de partenaires	Couverture
FAIS locaux	87	À l'échelle nationale
FAIS internationaux	23	Connectivité mondiale

Coentreprises avec des plateformes de service numérique

• Partenariats de plate-forme numérique: 15 collaborations actives
• Revenus de services numériques totaux: 8,2 billions IDR en 2023
• Partners de service numérique clés:
  • Groupe Goto
  • Saisir l'Indonésie
  • Tokopedia

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modèle d'entreprise: Activités clés

Développement des infrastructures du réseau de télécommunications

Telkom Indonesia a investi 15,9 billions de RDI dans l'infrastructure réseau en 2023. L'expansion de la couverture du réseau comprend:

• Couverture du réseau 4G LTE dans 497 villes en Indonésie
• Déploiement du réseau 5G dans 9 zones métropolitaines majeures
• Expansion du réseau de fibres optiques de 368 000 kilomètres

Investissement en infrastructure	Montant (IDR)
Investissement total d'infrastructure réseau	15,9 billions
Longueur du réseau à fibre optique	368 000 kilomètres
Villes avec couverture 4G LTE	497

Services de communication mobile et fixe

Le portefeuille des services de communication de Telkom Indonésie comprend:

• Abonnés mobiles: 171,4 millions
• Abonnés à ligne fixe: 8,3 millions
• Revenus cellulaire: 67,2 billions IDR en 2023

Initiatives de transformation numérique et d'innovation

Investissements en innovation numérique en 2023:

• Revenus de services numériques: 24,6 billions IDR
• Extension des services de cloud et de centre de données
• Investissements de développement de plate-forme numérique: 3,5 billions de terrains IDR

Provision de services Internet et haut débit

Métriques de service à large bande	Valeur
Abonnés à large bande fixe	7,2 millions
Abonnés à haut débit mobile	132,6 millions
Utilisation moyenne des données mobiles par abonné	4,8 Go / mois

Solutions de télécommunications d'entreprise et de consommation

Répartition des revenus des services d'entreprise:

• Services numériques d'entreprise: 12,4 billions IDR
• Solutions de communication d'entreprise
• Services TIC pour les clients d'entreprise

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modèle commercial: Ressources clés

Réseau de télécommunications national à l'échelle nationale

Détails de l'infrastructure réseau:

Métrique du réseau	Quantité
Longueur de câble à fibre optique	273 252 kilomètres
Stations de base mobiles	185 000 sites
Zone de couverture	99,5% de la population indonésienne

Infrastructure de technologie numérique avancée

Capacités technologiques:

• Couverture du réseau 5G dans 25 grandes villes
• Infrastructure de cloud computing avec 3 centres de données
• Plates-formes de transformation numériques

Grande main-d'œuvre qualifiée dans les télécommunications

Métrique de la main-d'œuvre	Nombre
Total des employés	27 719 à partir de 2022
Employés ayant des compétences technologiques avancées	62% de la main-d'œuvre totale

Capacité financière et capacité d'investissement importantes importantes

Ressources financières:

Métrique financière	Montant
Actif total	IDR 311,8 billions
Dépenses en capital annuelles	IDR 28,3 billions en 2022
Equivalents en espèces et en espèces	IDR 22,1 billions

Écosystème de service numérique complet

Plateformes de service numérique:

• Services à large bande indihome
• Réseau mobile de Telkomsel
• Solutions numériques d'entreprise
• Services financiers numériques

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonésie TBK (TLK) - Modèle d'entreprise: Propositions de valeur

Solutions de communication intégrées complètes

Telkom Indonésie propose des services de communication multicouches avec les offres clés suivantes:

Catégorie de service	Revenus (IDR Tillion) 2023
Services mobiles	54.3
Haut débit fixe	22.7
Solutions d'entreprise	18.5

Couverture fiable du réseau à l'échelle nationale

Métriques d'infrastructure réseau:

• Couverture 4G / LTE: 92,5% de la population indonésienne
• Réseau de fibre optique: 256 000 kilomètres
• Installations de tour mobile: 186 432 tours

Stratégies de tarification abordables et compétitives

Position des prix sur les segments de service:

Type de service	Prix ​​mensuel moyen (IDR)
Package de données mobiles	85,000
Broadband à domicile	350,000
Connectivité d'entreprise	2,500,000

Services numériques et mobiles avancés

Performances du portefeuille de services numériques:

• Utilisateurs de paiement numérique: 12,5 millions
• Transactions bancaires mobiles: 3,2 milliards par an
• Clients des services cloud: 8 700 clients d'entreprise

Offres technologiques innovantes pour les entreprises et les consommateurs

Investissement technologique et métriques d'innovation:

Catégorie d'innovation	Investissement (milliards IDR) 2023
Infrastructure 5G	4,200
IA et apprentissage automatique	1,850
Solutions de cybersécurité	1,100

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modèle d'entreprise: Relations clients

Plates-formes de support client multicanal

Telkom Indonésie exploite les canaux de support client 24/7 avec les spécifications suivantes:

Canal de support	Volume de contact (annuel)	Taux de résolution
Centre d'appel	3 672 000 interactions	92.4%
Chat en ligne	1 845 000 interactions	88.7%
Assistance par e-mail	624 000 interactions	85.3%

Portails en libre-service numériques

Plates-formes numériques gérées par Telkom Indonésie:

• Mytelkomsel App: 18,5 millions d'utilisateurs mensuels actifs
• Portail en libre-service: 7,2 millions de comptes enregistrés
• Service USSD: 12,3 millions de transactions mensuelles

Packages de services personnalisés

Telkom Indonesia propose des forfaits de service personnalisés avec la segmentation suivante:

Segment de clientèle	Nombre de packages personnalisés	Abonnés mensuels moyens
Consommateurs individuels	47 packages	3,6 millions
Clients des entreprises	22 forfaits	1,2 million

Programmes de fidélité

Mesures du programme de fidélité pour Telkom Indonésie:

• Membres du programme de fidélité totale: 8,9 millions
• Taux de rachat du programme de fidélité annuel: 62,3%
• Points de fidélité moyens par client: 3 450 points

Engagement client numérique

Statistiques d'engagement du point de contact numérique:

Plate-forme numérique	Utilisateurs actifs mensuels	Taux d'engagement
Canaux de médias sociaux	6,7 millions	73.2%
Interactions d'applications mobiles	4,3 millions	68.5%
Interactions du site Web	3,9 millions	61.7%

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modèle commercial: Channeaux

Site Web officiel et applications mobiles

Telkom Indonesia exploite le site officiel www.telkom.co.id, qui dessert 189,9 millions de visiteurs uniques par an. La société maintient plusieurs applications mobiles:

• Mytelkomsel: 45,6 millions d'utilisateurs mensuels actifs
• Telkomsel Poin: 22,3 millions d'utilisateurs enregistrés
• Vidéo de Telkomsel: 15,7 millions d'utilisateurs actifs

Magasins de détail physiques et centres de service

Type d'emplacement	Nombre de points de vente	Interactions annuelles du client
Points de vente de Telkomsel	3,200	67,4 millions
Centres de service à la clientèle	258	12,6 millions

Plateformes de vente en ligne

Canaux de vente numériques Générez 37,5% du total des revenus des télécommunications, avec des plates-formes clés, notamment:

• Magasin officiel du commerce électronique: Ventes annuelles de 1,2 billion de RP
• Partenariats du marché: 6 plateformes principales
• Intégrations de paiement numérique: 12 partenaires de passerelle de paiement

Réseaux de revendeurs autorisés

Catégorie de revendeur	Nombre de partenaires	Volume des ventes annuelles
Revendeurs d'entreprise	1,456	RP 3,7 billions
Revendeurs de petites entreprises	8,900	RP 1,5 billion

Centres d'appels de service client

Telkom Indonésie fonctionne:

• 147 Emplacements du centre d'appel dédié
• 4 200 représentants du service à la clientèle
• Volume d'appel annuel moyen: 42,3 millions d'interactions
• Temps de réponse moyen: 45 secondes

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modèle d'entreprise: segments de clientèle

Internes à mobile et Internet individuels

Total des abonnés mobiles: 171,5 millions à partir de 2023

Caractéristiques du segment	Taille du marché
Utilisateurs de haut débit mobiles	93,4 millions
Pénétration des smartphones	74.6%

Petites et moyennes entreprises

Clients totaux de PME: 1,2 million

• Solutions de connectivité numérique
• Services cloud
• Packages de communication d'entreprise

Type de service	Pénétration du marché
Accès Internet dédié	65% du segment des PME
Services de réseau gérés	42% du segment des PME

GRANDES clients d'entreprise

Total des clients d'entreprise: 5 600

Industrie verticale	Nombre de clients
Banque et financement	1,200
Fabrication	980
Gouvernement et secteur public	750

Institutions gouvernementales

Total des contrats gouvernementaux: 287

• Infrastructure de communication nationale
• Projets de transformation numérique
• Réseaux de communication sécurisés

Consommateurs de télécommunications résidentielles

Abonnés à large bande fixe total: 8,4 millions

Type de service	Nombre d'abonné
Internet à domicile en fibre optique	5,2 millions
DSL traditionnel	3,2 millions

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modèle d'entreprise: Structure des coûts

Maintenance d'infrastructure réseau

Coûts de maintenance annuelle des infrastructures du réseau pour Telkom Indonésie en 2023: IDR 5,2 billions

Catégorie d'infrastructure	Coût annuel (IDR)
Maintenance du réseau à fibre optique	2,1 billions
Infrastructure de réseau mobile	1,8 billion
Maintenance du centre de données	1,3 billion

Mise à niveau technologique et investissements d'innovation

Investissement total technologique pour 2023: 4,5 billions IDR

• Extension du réseau 5G: IDR 1,7 billion
• Infrastructure de cloud computing: IDR 1,2 billion
• Initiatives de transformation numérique: IDR 1,6 billion

Salaires et formation des employés

Total des dépenses du personnel en 2023: IDR 6,8 billions

Catégorie de dépenses	Montant (IDR)
Salaires de base	5,2 billions
Formation et développement	350 milliards
Avantages sociaux	1,25 billion

Frais de marketing et d'acquisition des clients

Total des dépenses de marketing en 2023: IDR 1,6 billion

• Marketing numérique: 650 milliards IDR
• Publicité médiatique traditionnelle: 450 milliards IDR
• Programmes de rétention de la clientèle: 500 milliards d'iDR

Dépenses de recherche et développement

Investissement total de R&D en 2023: 800 milliards IDR

Zone de focus R&D	Investissement (IDR)
Technologie des télécommunications	350 milliards
Innovation des services numériques	250 milliards
Recherche d'intelligence artificielle	200 milliards

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia TBK (TLK) - Modèle commercial: Strots de revenus

Services de téléphonie mobile

Revenus des services mobiles en 2023: IDR 54,7 billions

Catégorie de services mobiles	Revenus (IDR Grillion)
Services mobiles prépayés	32.4
Services mobiles postpayés	22.3

Communication fixe

Revenus de communication en ligne fixe en 2023: IDR 13,2 billions

• Services intérieurs à ligne fixe: 9,6 billions de projets IDR
• Services internationaux à ligne fixe: IDR 3,6 billions

Abonnements Internet à large bande

Revenus Internet total à large bande: 26,5 billions de projets en 2023

Segment à large bande	Revenus (IDR Grillion)
Haut débit à fibre optique	18.7
Haut débit mobile	7.8

Solutions de télécommunications d'entreprise

Entreprise Solutions Revenue en 2023: IDR 15,3 billions

• Services cloud: IDR 4,2 billions
• Services du centre de données: IDR 3,9 billions
• Intégration du réseau: IDR 7,2 billions

Monétisation du service numérique

Revenus des services numériques en 2023: IDR 8,6 billions

Catégorie de service numérique	Revenus (IDR Grillion)
Services financiers numériques	3.4
Divertissement numérique	2.7
Autres services numériques	2.5

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Value Propositions

You're looking at the core offerings that PT Telekomunikasi Indonesia Tbk (TLK) is pushing to the market as of late 2025. It's all about cementing their infrastructure lead and monetizing the digital shift.

Ubiquitous connectivity remains a cornerstone, backed by massive infrastructure deployment across the archipelago. This isn't just about having a signal; it's about the sheer scale of the network supporting both mobile and fixed broadband.

Metric	Telkomsel/Mobile	IndiHome/Fixed Broadband	Infrastructure
Subscribers (Latest Reported)	157.6 million (3Q25)	10.1 million (1H25 total)	58 PoP in 26 countries
Network Assets	278,100 BTS (as of March 2025)	37 million homes passed (2024)	180 thousand km of fiber optic backbone
Traffic Growth	Data traffic grew 17.2% YoY (9M25)	IndiHome revenues increased 0.5% YoY (3Q25)	5 international data center locations

The push into integrated digital solutions for enterprises is clear, focusing on bundling connectivity with higher-value services like cloud and security. This is where you see the revenue quality improving.

• Enterprise segment revenue reached Rp 5.0 trillion in 1Q25, up 2.9% year-over-year.
• Data, Internet & IT Services revenue for 1H25 was Rp 42.5 trillion.
• Network and Other Telecommunication Services revenues reached Rp 11.3 trillion in 9M25.

For the consumer mobile segment, the focus is on simplified product portfolio to drive better yield, moving away from low-value subscribers. They are actively managing the product mix.

The mobile Average Revenue Per User (ARPU) for Telkomsel in the first semester of 2025 was Rp 41,800 per person. Data traffic, which reflects usage from these packages, hit 17.5 million TB in 9M25.

The data center offering is positioned as a carrier-neutral, hyperscale service, and the utilization figures show strong demand capture. You're seeing aggressive capacity deployment and high occupancy rates.

Specifically for the carrier-neutral hyperscale services, the utilization rate for NeutraDC capacity stood at 89% as of the third quarter of 2025. Across all data centers (including Telin and neuCentrIX), the combined utilization rate was 77% in 3Q25. The total capacity for enterprise and hyperscale segments across 35 data centers was reported at 44 MW as of September 2025.

The value proposition around quantum-safe, low-latency cross-border data transit is supported by their international footprint. PT Telkomunikasi Indonesia Tbk (TLK) operates 58 Points of Presence (PoP) across 26 countries, with 5 of those locations being international data centers, including Singapore, Hong Kong, and Timor Leste.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Customer Relationships

You're looking at how Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) manages its connections with its diverse customer base as of late 2025. This is where the rubber meets the road for long-term value, especially in high-stakes segments.

Dedicated account managers for high-value Enterprise (B2B) and Wholesale clients

For the Enterprise and Wholesale & International Business segments, the relationship model centers on high-touch service. While specific 2025 figures for dedicated managers aren't public, we know these segments are critical. For context, as of 9M24, the Enterprise segment contributed 22.4% of TelkomGroup's revenue, amounting to approximately Rp44,742 billion, and the Wholesale & International Business segment added another 18.6%, or about Rp37,261 billion. This focus on high-value accounts means these clients receive direct, strategic support, which is essential given the Indonesia B2B Telecom Market size is estimated at USD 1.88 billion in 2025. The relationship strategy here is about embedding services, such as extending the SD-WAN portfolio with embedded edge nodes in 2025 to handle latency-sensitive workloads for corporate clients.

Digital self-service via mobile applications and online portals

For the mass market and increasingly for B2B users, digital interaction is the primary channel for routine tasks. The industry trend in 2025 suggests a strong push toward digital channels; for instance, the Self-Service Usage Rate is a key metric tracked to gauge digital channel effectiveness. While Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) specific app adoption isn't detailed here, the general expectation is that digital platforms handle a significant portion of service requests. The goal is to deflect interactions away from human agents, with an industry prediction that 85% of customer interactions could be handled without a human agent by 2025 due to AI advancements. This self-service focus helps manage the massive scale of the mobile subscriber base, which stood at 159.3 million at the end of 2023.

24/7 customer support across multiple channels for mass-market users

Mass-market users, primarily served through the Mobile and Consumer segments, rely on accessible, round-the-clock support. The focus for 2025 is on speed and resolution quality across channels like phone, chat, and social media. Key performance indicators (KPIs) like First Response Time (FRT) and Customer Satisfaction Score (CSAT) are paramount. Industry benchmarks suggest that 76% of recent customer interactions are rated positively (4 or 5 stars), with the average CSAT across industries hovering around 78% in 2025. Furthermore, customers expect fast responses; 64% of customers expect real-time responses across channels. For issues requiring human intervention, First Call Resolution (FCR) remains a critical metric, where a 75% FCR means three out of every four issues are resolved on the first contact.

Here's a snapshot of relevant 2025 industry customer service metrics you should benchmark against:

Metric Category	Key Metric	2025 Industry Benchmark/Statistic
Satisfaction	Average Customer Satisfaction Score (CSAT)	Around 78% across industries
Responsiveness	Customer Expectation for Real-Time Response	64% of customers expect real-time responses across channels
Efficiency	Expected AI/Automation Handling Rate	85% of customer interactions expected to be handled without a human agent
Resolution	First Call Resolution (FCR) Example	75% resolution on initial contact is a common target

Loyalty programs and personalized promotions based on usage data

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) leverages usage data to drive retention, a strategy that aligns with global trends. Globally, 91% of companies now have loyalty programs, and members are reported to generate 12%-18% more incremental revenue. Personalization is the engine for these programs; 51% of consumers like it when companies recommend tailored products, and 47% are more likely to click on an offer with personalized content. For paid loyalty tiers, which TLK may offer to high-value segments, nearly 60% of members in paid programs spend more to maximize rewards. The investment in these programs shows a clear return, with 90% of businesses reporting a positive Return on Investment (ROI) from their loyalty initiatives. If onboarding takes 14+ days, churn risk rises, so personalized, immediate digital gratification is key.

The relationship strategy relies on a mix of high-touch for B2B and high-tech for B2C, supported by these quantitative realities:

• Enterprise and Wholesale revenue contribution was 41% combined as of 9M24.
• Personalization in loyalty schemes boosts engagement, with over 40% achieving higher redemption rates by tailoring rewards.
• Customers emotionally connected to a brand are worth 306% more.
• The global loyalty management market is projected to reach $15.19 billion in 2025.

Finance: draft 13-week cash view by Friday.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Channels

You're looking at how Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) gets its services to customers across its vast ecosystem. It's a multi-pronged approach, blending physical reach with digital dominance.

Telkomsel's vast network of retail outlets, dealers, and authorized resellers

The mobile arm, Telkomsel, relies heavily on its physical presence for prepaid top-ups and starter pack distribution. This channel directly interfaces with the massive subscriber base.

Here's a snapshot of the mobile segment's scale as of late 2025:

Metric	Value (3Q25)	Context/Comparison
Mobile Subscriber Base	157.6 million subscribers	Slight decline of 0.5% Quarter-over-Quarter (QoQ)
Average Revenue Per User (ARPU)	Rp43,400	Increased by 5.2% QoQ
Quarterly Revenue (Telkomsel)	Rp27.5tn	Grew by 3.4% QoQ

The retail channel is key to maintaining that ARPU growth through product mix adjustments.

Direct sales force for Enterprise and Government (B2B) contracts

For the Enterprise segment, the channel shifts to a dedicated direct sales force targeting large corporations, State-Owned Enterprises (SOEs), and government bodies. This is where the high-value, complex solutions are moved.

Looking at the Enterprise segment's structure from the end of 2023, which informs the current sales focus:

• Serving 524 Groups of SOEs, MOCs, and Public Service Agencies
• Serving 1,694 private companies
• Serving 714 Government institutions

The Enterprise segment contributed 22.4% or Rp44,742 billion to the Full Year 2024 consolidated revenue.

Digital platforms: MyTelkomsel app, IndiHome app, and company websites

Digital channels are critical for self-service, digital product sales, and managing the fixed broadband base. The digital services division shows strong momentum.

Digital performance highlights:

• Digital services division grew by 12% year-to-date (9M25)
• IndiHome consolidated revenue (9M25): Rp19.7tn (up 0.5% YoY)
• IndiHome ARPU (9M25): Rp216,700 (down 9.4% YoY, reflecting shift from bundles)

The digital channel is where Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk is pushing for efficiency and higher-margin service adoption.

Physical infrastructure: Towers (Mitratel), fiber optic cables, and data centers (NeutraDC)

This represents the wholesale channel, where the underlying physical assets are monetized through infrastructure sharing and colocation services. Subsidiary Mitratel manages the towers, and NeutraDC handles the data centers.

Mitratel's asset scale as of 1Q25:

Asset Type	Quantity (1Q25)	Key Metric
Total Towers Owned	39,593 towers	Largest tower provider in Southeast Asia by ownership
Total Fiber Optic Length	53,544 km	Added 2,505 km organically in 1Q25

NeutraDC's data center capacity expansion is aggressive, targeting future demand:

• HDC Batam initial IT load planned for 5 MW in 2025
• Existing Enterprise Data Centers: 3 (Sentul, Serpong, Surabaya) plus Cikarang HDC
• Total current capacity (pre-Batam full realization): 60 MW
• Targeted capacity by 2030: 500 MW, potentially reaching 700 MW

The fiber optic services business within Mitratel saw revenue growth of 27.9% YoY in 1Q25, contributing 6% of total revenue.

Finance: draft 13-week cash view by Friday.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) as of late 2025, based on the latest available operational data from the nine months ending September 2025 (9M25).

The customer segments are clearly delineated across consumer mobile, fixed broadband, business, and carrier services.

Mass-market mobile consumers: Prepaid and postpaid users

• Total mobile subscriber base as of 3Q25 stood at 157.6 million.
• Telkomsel Average Revenue Per User (ARPU) in 3Q25 was Rp43,400.
• This segment saw revenue growth of 3.4% Quarter-over-Quarter (QoQ) to Rp27.5 trillion in 3Q25.

Residential households: Fixed broadband and TV subscribers (IndiHome)

• IndiHome served 10.3 million customers as of 9M25.
• The Average Revenue Per User (ARPU) for IndiHome declined by 9.4% Year-over-Year (YoY) to Rp216,700 in 9M25.
• IndiHome B2C revenue grew by 1.3% YoY in 1Q25.

Enterprise and SME (Small and Medium-sized Enterprises): Seeking digital services, cloud, and IoT

This group is served through the Enterprise segment, which, along with Wholesale & International, drove positive revenue growth in 1Q25. The focus here is on digital transformation support.

• Digital services division growth was 12% Year-to-Date (YTD) in 9M25, driven by enterprise solutions like cloud computing.
• The company is specifically targeting the SME market through its Indibiz initiative.

Wholesale and International: Other carriers, tower companies, and global content providers

This segment is critical for infrastructure monetization and international connectivity.

• Interconnection revenues reached Rp7.1 trillion in 9M25, marking a 3.4% YoY increase.
• Revenue from the Wholesale and International segment in 1Q25 was IDR 4.8 trillion, up 0.6% YoY.
• International wholesale voice traffic increased, contributing to a 7.1% QoQ rise in interconnection revenues in 1H25.

Here's a quick look at the key customer segment metrics as of the latest reporting periods:

Customer Segment	Key Metric	Value (Latest Available)
Mass-market Mobile (Telkomsel)	Subscribers (9M25)	157.6 million
Residential Households (IndiHome)	Subscribers (9M25)	10.3 million
Residential Households (IndiHome)	ARPU (9M25)	Rp216,700
Enterprise & SME	Digital Services Growth (YTD 9M25)	12%
Wholesale & International	Interconnection Revenue (9M25)	Rp7.1 trillion

The shift in consumer behavior towards data-based Over-The-Top (OTT) messaging platforms continues to pressure legacy revenue streams, such as SMS and Fixed/Cellular Voice, which decreased by 15.0% YoY to Rp6.7 trillion in 9M25.

Finance: draft 13-week cash view by Friday.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Cost Structure

You're looking at the core expenses driving Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk's operations as of late 2025. The cost structure is heavily weighted toward maintaining and expanding a vast digital network, so you'll see significant capital outlays and recurring infrastructure fees.

Capital Expenditure (CapEx)

The investment pace remains high, focused on cementing digital connectivity leadership. Realized CapEx for the first half of 2025 (1H25) was reported at Rp 9.5 trillion, clearly signaling continued commitment to infrastructure build-out and digital transformation initiatives.

Network and Infrastructure Costs

This category represents a substantial, non-negotiable outflow, covering the physical and operational backbone of the services. These costs are inherently high due to the scale of the Indonesian archipelago.

Key components driving these expenses include:

• Fiber optic network expansion and maintenance.
• Tower leasing agreements, with short-term capital lease obligations noted around $371 Million as of early December 2025.
• Satellite operations and capacity procurement.

Operation & Maintenance (O&M) Expenses

Operation & Maintenance (O&M) expenses, which cover the day-to-day running of the network and services, saw a slight uptick. For the nine months of 2025 (9M25), O&M expenses increased by 1.0% Year-over-Year (YoY) to reach Rp 30.284 trillion (Rp 30,284 billion). This figure reflects the ongoing cost of keeping complex systems running smoothly.

Interconnection Expenses

Costs related to connecting Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk's network with other domestic and international carriers are a key variable. For 1H25, Interconnection Expenses grew by 18.3% YoY, totaling Rp 4.2 trillion, largely attributed to increased international traffic volumes.

Personnel Expenses

Efficiency efforts appear to be yielding results in managing the payroll base. Personnel Expenses for 1H25 managed to decline by 2.1% Year-over-Year (YoY), showing successful execution of internal efficiency programs.

Here is a quick look at the key expense metrics for the periods mentioned:

Cost Component	Period	Amount (Rp)	Change vs. Prior Year
Capital Expenditure (CapEx)	1H25	Rp 9.5 trillion	Not specified
Operation & Maintenance (O&M) Expenses	9M25	Rp 30.284 trillion	1.0% YoY increase
Interconnection Expenses	1H25	Rp 4.2 trillion	18.3% YoY growth
Personnel Expenses	1H25	Not specified	2.1% YoY decline

Finance: draft 13-week cash view by Friday.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Revenue Streams

The Revenue Streams for Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) are heavily weighted toward mobile services, but significant contributions come from fixed broadband and the rapidly expanding digital infrastructure segment, including data centers and tower leasing.

Consolidated Revenue for Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk reached Rp 109.6 trillion for the first nine months of 2025 (9M25), representing a year-over-year decline of 2.3% in that period. This top-line figure reflects the mixed performance across its core businesses amid challenging consumer sentiment.

Mobile Data and Internet Services, primarily driven by the Telkomsel subsidiary, remains the single largest contributor. For the third quarter of 2025 (3Q25), Telkomsel revenue grew sequentially by 3.4% Quarter-over-Quarter (QoQ) to reach Rp 27.5 trillion. This sequential improvement was supported by an Average Revenue Per User (ARPU) increase of 5.2% QoQ to Rp 43,400. The overall Data, Internet & IT Services segment revenue for 9M25 was Rp 64.8 trillion, which was a 4.6% YoY contraction.

The fixed broadband arm, IndiHome, shows a more tempered growth profile. For the first half of 2025 (1H25), Fixed Broadband Revenue (IndiHome) was reported at Rp 13.3 trillion, growing by 0.5% Year-over-Year (YoY) as per the required outline point. However, the performance in the third quarter showed headwinds, with IndiHome revenue declining by 1.6% sequentially to Rp 6.5 trillion in 3Q25. The 9M25 IndiHome revenue reached Rp 19.7 trillion, marking a 0.5% YoY increase.

Digital infrastructure services are a key focus area for future revenue diversification. The Data Center and Cloud Revenue segment, managed through NeutraDC, posted revenue of Rp 1.4 trillion in 3Q25. This figure represented a 6.6% drop compared to the same period last year, despite NeutraDC achieving a high utilization rate of 89%.

Tower Leasing and Wholesale, primarily through the Mitratel subsidiary, provides a stable, recurring revenue stream. Mitratel revenue for 1H25 was reported at approximately Rp 4.6 trillion, aligning closely with the reported Rp 4.59 trillion. This growth was driven by organic tenant expansion and fiberization services.

You can see a breakdown of these key revenue streams below:

Revenue Stream Component	Period	Financial Amount (Rp)	Year-over-Year Change
Consolidated Revenue	9M25	109.6 trillion	-2.3%
Data, Internet & IT Services Revenue	9M25	64.8 trillion	-4.6%
IndiHome Revenue	1H25	13.3 trillion	0.5%
IndiHome Revenue	3Q25	6.5 trillion	N/A (QoQ decline of 1.6%)
Data Center and Cloud Revenue	3Q25	1.4 trillion	-6.6%
Mitratel Revenue (Tower Leasing/Wholesale)	1H25	4.6 trillion	3.3% (Based on Rp 4.59T figure)
Telkomsel Revenue	3Q25	27.5 trillion	3.4% (QoQ growth)

The revenue mix shows a clear pivot, even with some legacy pressure:

• Mobile Services: Remains the core engine, evidenced by Telkomsel's 3Q25 revenue of Rp 27.5 trillion.
• Fixed Broadband (IndiHome): Showing resilience with 9M25 revenue at Rp 19.7 trillion, up 0.5% YoY.
• Digital Infrastructure: Data center revenue in 3Q25 was Rp 1.4 trillion, indicating substantial scale despite the recent revenue dip.
• Tower Business: Mitratel's 1H25 revenue of approximately Rp 4.6 trillion provides a strong, recurring base.

The shift in customer behavior is visible in the decline of legacy voice and SMS revenue, which fell by 15.0% YoY to Rp 6.7 trillion in 9M25. This decline directly feeds the growth imperative in the data and digital segments.