Perusahaan Persoan (Persero) PT Telekomunikasi Indonésia TBK (TLK): Modelo de negócios Canvas [Jan-2025 Atualizado]

No cenário dinâmico das telecomunicações, o Perusahaan Perroan (Persero) Pt Telekomunikasi Indonésia TBK (TLK) emerge como uma potência da conectividade digital, transformando como a Indonésia se comunica e se conecta. Essa tela abrangente do modelo de negócios revela um plano estratégico que não apenas impulsiona a infraestrutura nacional de telecomunicações, mas também posiciona a TLK como um participante fundamental em inovação digital, atendendo a milhões em diversos segmentos de clientes com soluções tecnológicas de ponta e confiabilidade incomparável de rede.

Limpesahaan Perroan (Persero) PT Telekomunikasi Indonésia TBK (TLK) - Modelo de negócios: Parcerias -chave

Colaboração estratégica com provedores de tecnologia global

A Telkom Indonésia estabeleceu parcerias importantes com os principais fornecedores de tecnologia global:

Parceiro de tecnologia	Foco em parceria	Ano estabelecido
Huawei	5G Infraestrutura de rede	2019
Ericsson	Equipamento de rede de telecomunicações	2016
Nokia	Tecnologia de rede móvel	2017

Parceria com o governo indonésio

Detalhes da colaboração nacional de infraestrutura:

• Investimento de desenvolvimento de infraestrutura de telecomunicações: IDR 12,4 trilhões em 2023
• Porcentagem de propriedade do governo: 52,09%
• Mandato para a prestação de serviços universal na Indonésia

Cooperação com provedores de serviços de Internet

Tipo de provedor	Número de parceiros	Cobertura
ISPs locais	87	Em todo o país
ISPs internacionais	23	Conectividade global

Joint ventures com plataformas de serviço digital

• Parcerias de plataforma digital: 15 colaborações ativas
• Receita total de serviço digital: IDR 8,2 trilhões em 2023
• Principais parceiros de serviço digital:
  • GOTO GRUPO
  • Pegue a Indonésia
  • Tokopedia

Limeshaan Perroan (Persero) PT Telekomunikasi Indonésia TBK (TLK) - Modelo de negócios: Atividades -chave

Desenvolvimento de infraestrutura de rede de telecomunicações

A Telkom Indonésia investiu 15,9 trilhões de IDR em infraestrutura de rede em 2023. A expansão da cobertura da rede inclui:

• Cobertura de rede 4G LTE em 497 cidades na Indonésia
• Implantação de rede 5G em 9 principais áreas metropolitanas
• Expansão da rede de fibra óptica de 368.000 quilômetros

Investimento de infraestrutura	Valor (IDR)
Investimento total de infraestrutura de rede	15,9 trilhões
Comprimento da rede de fibra óptica	368.000 quilômetros
Cidades com cobertura 4G LTE	497

Serviços de comunicação móveis e de linha fixa

O portfólio de serviços de comunicação da Telkom Indonésia inclui:

• Assinantes móveis: 171,4 milhões
• Assinantes de linha fixa: 8,3 milhões
• Receita celular: 67,2 trilhões de IDR em 2023

Iniciativas de transformação e inovação digitais

Investimentos de Inovação Digital em 2023:

• Receita de Serviço Digital: 24,6 trilhões de IDR
• Expansão de serviços de nuvem e data center
• Investimentos de desenvolvimento de plataformas digitais: 3,5 trilhões de IDR

Fornecimento de serviços de internet e banda larga

Métricas de serviço de banda larga	Valor
Assinantes de banda larga fixa	7,2 milhões
Assinantes de banda larga móvel	132,6 milhões
Uso médio de dados móveis por assinante	4,8 GB/mês

Soluções de telecomunicações corporativas e de consumo

RECETA DE RECEITAS DE SERVIÇOS DE EMPRESAS:

• Serviços digitais corporativos: 12,4 trilhões de IDR
• Soluções de comunicação comercial
• Serviços de TIC para clientes corporativos

Limpesahaan Perroan (Persero) PT Telekomunikasi Indonésia TBK (TLK) - Modelo de negócios: Recursos -chave

Extensa rede de telecomunicações nacionais

Detalhes da infraestrutura de rede:

Métrica de rede	Quantidade
Comprimento do cabo de fibra óptica	273.252 quilômetros
Estações base móveis	185.000 sites
Área de cobertura	99,5% da população indonésia

Infraestrutura de tecnologia digital avançada

Recursos de tecnologia:

• 5G Cobertura de rede em 25 principais cidades
• Infraestrutura de computação em nuvem com 3 data centers
• Plataformas de transformação digital

Grande força de trabalho qualificada em telecomunicações

Métrica da força de trabalho	Número
Total de funcionários	27.719 a partir de 2022
Funcionários com habilidades tecnológicas avançadas	62% da força de trabalho total

Capital financeiro significativo e capacidade de investimento

Recursos financeiros:

Métrica financeira	Quantia
Total de ativos	IDR 311,8 trilhões
Gastos anuais de capital	IDR 28,3 trilhões em 2022
Caixa e equivalentes de dinheiro	IDR 22,1 trilhões

Ecossistema de serviço digital abrangente

Plataformas de serviço digital:

• Serviços de banda larga indihome
• Telkomsel Mobile Network
• Enterprise Digital Solutions
• Serviços financeiros digitais

Limpesahaan Perroan (Persero) PT Telekomunikasi Indonésia TBK (TLK) - Modelo de negócios: proposições de valor

Soluções de comunicação integradas abrangentes

A Telkom Indonesia oferece serviços de comunicação de várias camadas com as seguintes ofertas importantes:

Categoria de serviço	Receita (IDR Trilhão) 2023
Serviços móveis	54.3
Banda larga fixa	22.7
Enterprise Solutions	18.5

Cobertura de rede nacional confiável

Métricas de infraestrutura de rede:

• Cobertura 4G/LTE: 92,5% da população indonésia
• Rede de fibra óptica: 256.000 quilômetros
• Instalações da torre móvel: 186.432 torres

Estratégias de preços acessíveis e competitivos

Posicionamento de preços entre segmentos de serviço:

Tipo de serviço	Preço mensal médio (IDR)
Pacote de dados móveis	85,000
Home Broadband	350,000
Conectividade corporativa	2,500,000

Serviços digitais e móveis avançados

Desempenho do portfólio de serviços digitais:

• Usuários de pagamento digital: 12,5 milhões
• Transações bancárias móveis: 3,2 bilhões anualmente
• Clientes de serviço em nuvem: 8.700 clientes corporativos

Ofertas tecnológicas inovadoras para empresas e consumidores

Métricas de investimento em tecnologia e inovação:

Categoria de inovação	Investimento (IDR bilhão) 2023
Infraestrutura 5G	4,200
AI e aprendizado de máquina	1,850
Soluções de segurança cibernética	1,100

Limeshaan Perroan (Persero) PT Telekomunikasi Indonésia TBK (TLK) - Modelo de negócios: Relacionamentos ao cliente

Plataformas de suporte ao cliente multicanal

A Telkom Indonésia opera canais de suporte ao cliente 24/7 com as seguintes especificações:

Canal de suporte	Volume de contato (anual)	Taxa de resolução
Call center	3.672.000 interações	92.4%
Chat online	1.845.000 interações	88.7%
Suporte por e -mail	624.000 interações	85.3%

Portais de autoatendimento digital

Plataformas digitais gerenciadas pela Telkom Indonésia:

• MyTelkomsel App: 18,5 milhões de usuários mensais ativos
• Portal de autoatendimento da Web: 7,2 milhões de contas registradas
• Serviço da USSD: 12,3 milhões de transações mensais

Pacotes de serviço personalizados

A Telkom Indonesia oferece pacotes de serviço personalizados com a seguinte segmentação:

Segmento de clientes	Número de pacotes personalizados	Assinantes mensais médios
Consumidores individuais	47 pacotes	3,6 milhões
Clientes corporativos	22 pacotes	1,2 milhão

Programas de fidelidade

Métricas do Programa de Fidelidade para Telkom Indonésia:

• Membros do programa de fidelidade total: 8,9 milhões
• Taxa anual de resgate do programa de fidelidade: 62,3%
• Pontos de fidelidade média por cliente: 3.450 pontos

Engajamento digital do cliente

Estatísticas de engajamento de ponto de toque digital:

Plataforma digital	Usuários ativos mensais	Taxa de engajamento
Canais de mídia social	6,7 milhões	73.2%
Interações de aplicativos móveis	4,3 milhões	68.5%
Interações do site	3,9 milhões	61.7%

Limpesahaan Perroan (Persero) PT Telekomunikasi Indonésia TBK (TLK) - Modelo de negócios: Canais

Site oficial e aplicativos móveis

A Telkom Indonesia opera o site oficial www.telkom.co.id, que atende 189,9 milhões de visitantes únicos anualmente. A empresa mantém vários aplicativos móveis:

• MyTelkomsel: 45,6 milhões de usuários mensais ativos
• Telkomsel Poin: 22,3 milhões de usuários registrados
• Telkomsel Video: 15,7 milhões de usuários ativos

Lojas de varejo físicas e centros de serviço

Tipo de localização	Número de pontos de venda	Interações anuais do cliente
Telkomsel Outlets	3,200	67,4 milhões
Centros de atendimento ao cliente	258	12,6 milhões

Plataformas de vendas on -line

Canais de vendas digitais Gere 37,5% da receita total de telecomunicações, com plataformas -chave, incluindo:

• Loja oficial de comércio eletrônico: RP 1,2 trilhão de vendas anuais
• Parcerias do Marketplace: 6 principais plataformas
• Integrações de pagamento digital: 12 parceiros de gateway de pagamento

Redes de revendedores autorizados

Categoria de revendedor	Número de parceiros	Volume anual de vendas
Revendedores corporativos	1,456	Rp 3,7 trilhões
Revendedores de pequenas empresas	8,900	Rp 1,5 trilhão

Centros de atendimento ao cliente

Telkom Indonésia opera:

• 147 Locais dedicados de call center
• 4.200 representantes de atendimento ao cliente
• Volume médio anual de chamadas: 42,3 milhões de interações
• Tempo médio de resposta: 45 segundos

Limeshaan Perroan (Persero) PT Telekomunikasi Indonésia TBK (TLK) - Modelo de negócios: segmentos de clientes

Usuários móveis e internet individuais

Total de assinantes móveis: 171,5 milhões em 2023

Características do segmento	Tamanho de mercado
Usuários de banda larga móvel	93,4 milhões
Penetração de smartphone	74.6%

Pequenas e médias empresas

Total de clientes de PME: 1,2 milhão

• Soluções de conectividade digital
• Serviços em nuvem
• Pacotes de comunicação corporativa

Tipo de serviço	Penetração de mercado
Acesso dedicado à Internet	65% do segmento de PME
Serviços de rede gerenciados	42% do segmento de PME

Grandes clientes corporativos

Total de clientes corporativos: 5.600

Indústria vertical	Número de clientes
Bancos e finanças	1,200
Fabricação	980
Governo e setor público	750

Instituições governamentais

Total de contratos governamentais: 287

• Infraestrutura de comunicação nacional
• Projetos de transformação digital
• Redes de comunicação segura

Consumidores de telecomunicações residenciais

Assinantes totais de banda larga fixa: 8,4 milhões

Tipo de serviço	Contagem de assinantes
Internet em casa de fibra óptica	5,2 milhões
DSL tradicional	3,2 milhões

Limpesahaan Perroan (Persero) PT Telekomunikasi Indonésia TBK (TLK) - Modelo de negócios: Estrutura de custos

Manutenção de infraestrutura de rede

Custos anuais de manutenção de infraestrutura de rede para Telkom Indonésia em 2023: IDR 5,2 trilhões

Categoria de infraestrutura	Custo anual (IDR)
Manutenção de rede de fibra óptica	2,1 trilhões
Infraestrutura de rede móvel	1,8 trilhão
Manutenção do data center	1,3 trilhão

Atualização de tecnologia e investimentos em inovação

Investimento de tecnologia total para 2023: IDR 4,5 trilhões

• Expansão da rede 5G: IDR 1,7 trilhão
• Infraestrutura de computação em nuvem: IDR 1,2 trilhão
• Iniciativas de transformação digital: IDR 1,6 trilhão

Salários e treinamento de funcionários

Total de despesas de pessoal em 2023: IDR 6,8 trilhões

Categoria de despesa	Valor (IDR)
Salários da base	5,2 trilhões
Treinamento e desenvolvimento	350 bilhões
Benefícios dos funcionários	1,25 trilhão

Despesas de marketing e aquisição de clientes

Despesas totais de marketing em 2023: IDR 1,6 trilhão

• Marketing Digital: IDR 650 bilhões
• Publicidade da mídia tradicional: IDR 450 bilhões
• Programas de retenção de clientes: IDR 500 bilhões

Despesas de pesquisa e desenvolvimento

Investimento total de P&D em 2023: IDR 800 bilhões

Área de foco em P&D	Investimento (IDR)
Tecnologia de telecomunicações	350 bilhões
Inovação de serviços digitais	250 bilhões
Pesquisa de inteligência artificial	200 bilhões

Perusahaan Persoan (Persero) PT Telekomunikasi Indonésia TBK (TLK) - Modelo de negócios: fluxos de receita

Serviços de telefonia móvel

Receita dos serviços móveis em 2023: IDR 54,7 trilhões

Categoria de serviço móvel	Receita (trilhão de IDR)
Serviços móveis pré -pagos	32.4
Serviços móveis pós -pagos	22.3

Comunicação de linha fixa

Receita de comunicação de linha fixa em 2023: IDR 13,2 trilhões

• Serviços de linha fixa doméstica: IDR 9,6 trilhões
• Serviços internacionais de linha fixa: IDR 3,6 trilhões

Assinaturas de Internet de banda larga

Receita total da Internet de banda larga: IDR 26,5 trilhões em 2023

Segmento de banda larga	Receita (trilhão de IDR)
Banda larga de fibra óptica	18.7
Banda larga móvel	7.8

Enterprise Telecommunications Solutions

Receita da Enterprise Solutions em 2023: IDR 15,3 trilhões

• Serviços em nuvem: IDR 4,2 trilhões
• Serviços de data center: IDR 3,9 trilhões
• Integração de rede: IDR 7,2 trilhões

Monetização de serviço digital

Receita de serviços digitais em 2023: IDR 8,6 trilhões

Categoria de Serviço Digital	Receita (trilhão de IDR)
Serviços financeiros digitais	3.4
Entretenimento digital	2.7
Outros serviços digitais	2.5

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Value Propositions

You're looking at the core offerings that PT Telekomunikasi Indonesia Tbk (TLK) is pushing to the market as of late 2025. It's all about cementing their infrastructure lead and monetizing the digital shift.

Ubiquitous connectivity remains a cornerstone, backed by massive infrastructure deployment across the archipelago. This isn't just about having a signal; it's about the sheer scale of the network supporting both mobile and fixed broadband.

Metric	Telkomsel/Mobile	IndiHome/Fixed Broadband	Infrastructure
Subscribers (Latest Reported)	157.6 million (3Q25)	10.1 million (1H25 total)	58 PoP in 26 countries
Network Assets	278,100 BTS (as of March 2025)	37 million homes passed (2024)	180 thousand km of fiber optic backbone
Traffic Growth	Data traffic grew 17.2% YoY (9M25)	IndiHome revenues increased 0.5% YoY (3Q25)	5 international data center locations

The push into integrated digital solutions for enterprises is clear, focusing on bundling connectivity with higher-value services like cloud and security. This is where you see the revenue quality improving.

• Enterprise segment revenue reached Rp 5.0 trillion in 1Q25, up 2.9% year-over-year.
• Data, Internet & IT Services revenue for 1H25 was Rp 42.5 trillion.
• Network and Other Telecommunication Services revenues reached Rp 11.3 trillion in 9M25.

For the consumer mobile segment, the focus is on simplified product portfolio to drive better yield, moving away from low-value subscribers. They are actively managing the product mix.

The mobile Average Revenue Per User (ARPU) for Telkomsel in the first semester of 2025 was Rp 41,800 per person. Data traffic, which reflects usage from these packages, hit 17.5 million TB in 9M25.

The data center offering is positioned as a carrier-neutral, hyperscale service, and the utilization figures show strong demand capture. You're seeing aggressive capacity deployment and high occupancy rates.

Specifically for the carrier-neutral hyperscale services, the utilization rate for NeutraDC capacity stood at 89% as of the third quarter of 2025. Across all data centers (including Telin and neuCentrIX), the combined utilization rate was 77% in 3Q25. The total capacity for enterprise and hyperscale segments across 35 data centers was reported at 44 MW as of September 2025.

The value proposition around quantum-safe, low-latency cross-border data transit is supported by their international footprint. PT Telkomunikasi Indonesia Tbk (TLK) operates 58 Points of Presence (PoP) across 26 countries, with 5 of those locations being international data centers, including Singapore, Hong Kong, and Timor Leste.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Customer Relationships

You're looking at how Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) manages its connections with its diverse customer base as of late 2025. This is where the rubber meets the road for long-term value, especially in high-stakes segments.

Dedicated account managers for high-value Enterprise (B2B) and Wholesale clients

For the Enterprise and Wholesale & International Business segments, the relationship model centers on high-touch service. While specific 2025 figures for dedicated managers aren't public, we know these segments are critical. For context, as of 9M24, the Enterprise segment contributed 22.4% of TelkomGroup's revenue, amounting to approximately Rp44,742 billion, and the Wholesale & International Business segment added another 18.6%, or about Rp37,261 billion. This focus on high-value accounts means these clients receive direct, strategic support, which is essential given the Indonesia B2B Telecom Market size is estimated at USD 1.88 billion in 2025. The relationship strategy here is about embedding services, such as extending the SD-WAN portfolio with embedded edge nodes in 2025 to handle latency-sensitive workloads for corporate clients.

Digital self-service via mobile applications and online portals

For the mass market and increasingly for B2B users, digital interaction is the primary channel for routine tasks. The industry trend in 2025 suggests a strong push toward digital channels; for instance, the Self-Service Usage Rate is a key metric tracked to gauge digital channel effectiveness. While Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) specific app adoption isn't detailed here, the general expectation is that digital platforms handle a significant portion of service requests. The goal is to deflect interactions away from human agents, with an industry prediction that 85% of customer interactions could be handled without a human agent by 2025 due to AI advancements. This self-service focus helps manage the massive scale of the mobile subscriber base, which stood at 159.3 million at the end of 2023.

24/7 customer support across multiple channels for mass-market users

Mass-market users, primarily served through the Mobile and Consumer segments, rely on accessible, round-the-clock support. The focus for 2025 is on speed and resolution quality across channels like phone, chat, and social media. Key performance indicators (KPIs) like First Response Time (FRT) and Customer Satisfaction Score (CSAT) are paramount. Industry benchmarks suggest that 76% of recent customer interactions are rated positively (4 or 5 stars), with the average CSAT across industries hovering around 78% in 2025. Furthermore, customers expect fast responses; 64% of customers expect real-time responses across channels. For issues requiring human intervention, First Call Resolution (FCR) remains a critical metric, where a 75% FCR means three out of every four issues are resolved on the first contact.

Here's a snapshot of relevant 2025 industry customer service metrics you should benchmark against:

Metric Category	Key Metric	2025 Industry Benchmark/Statistic
Satisfaction	Average Customer Satisfaction Score (CSAT)	Around 78% across industries
Responsiveness	Customer Expectation for Real-Time Response	64% of customers expect real-time responses across channels
Efficiency	Expected AI/Automation Handling Rate	85% of customer interactions expected to be handled without a human agent
Resolution	First Call Resolution (FCR) Example	75% resolution on initial contact is a common target

Loyalty programs and personalized promotions based on usage data

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) leverages usage data to drive retention, a strategy that aligns with global trends. Globally, 91% of companies now have loyalty programs, and members are reported to generate 12%-18% more incremental revenue. Personalization is the engine for these programs; 51% of consumers like it when companies recommend tailored products, and 47% are more likely to click on an offer with personalized content. For paid loyalty tiers, which TLK may offer to high-value segments, nearly 60% of members in paid programs spend more to maximize rewards. The investment in these programs shows a clear return, with 90% of businesses reporting a positive Return on Investment (ROI) from their loyalty initiatives. If onboarding takes 14+ days, churn risk rises, so personalized, immediate digital gratification is key.

The relationship strategy relies on a mix of high-touch for B2B and high-tech for B2C, supported by these quantitative realities:

• Enterprise and Wholesale revenue contribution was 41% combined as of 9M24.
• Personalization in loyalty schemes boosts engagement, with over 40% achieving higher redemption rates by tailoring rewards.
• Customers emotionally connected to a brand are worth 306% more.
• The global loyalty management market is projected to reach $15.19 billion in 2025.

Finance: draft 13-week cash view by Friday.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Channels

You're looking at how Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) gets its services to customers across its vast ecosystem. It's a multi-pronged approach, blending physical reach with digital dominance.

Telkomsel's vast network of retail outlets, dealers, and authorized resellers

The mobile arm, Telkomsel, relies heavily on its physical presence for prepaid top-ups and starter pack distribution. This channel directly interfaces with the massive subscriber base.

Here's a snapshot of the mobile segment's scale as of late 2025:

Metric	Value (3Q25)	Context/Comparison
Mobile Subscriber Base	157.6 million subscribers	Slight decline of 0.5% Quarter-over-Quarter (QoQ)
Average Revenue Per User (ARPU)	Rp43,400	Increased by 5.2% QoQ
Quarterly Revenue (Telkomsel)	Rp27.5tn	Grew by 3.4% QoQ

The retail channel is key to maintaining that ARPU growth through product mix adjustments.

Direct sales force for Enterprise and Government (B2B) contracts

For the Enterprise segment, the channel shifts to a dedicated direct sales force targeting large corporations, State-Owned Enterprises (SOEs), and government bodies. This is where the high-value, complex solutions are moved.

Looking at the Enterprise segment's structure from the end of 2023, which informs the current sales focus:

• Serving 524 Groups of SOEs, MOCs, and Public Service Agencies
• Serving 1,694 private companies
• Serving 714 Government institutions

The Enterprise segment contributed 22.4% or Rp44,742 billion to the Full Year 2024 consolidated revenue.

Digital platforms: MyTelkomsel app, IndiHome app, and company websites

Digital channels are critical for self-service, digital product sales, and managing the fixed broadband base. The digital services division shows strong momentum.

Digital performance highlights:

• Digital services division grew by 12% year-to-date (9M25)
• IndiHome consolidated revenue (9M25): Rp19.7tn (up 0.5% YoY)
• IndiHome ARPU (9M25): Rp216,700 (down 9.4% YoY, reflecting shift from bundles)

The digital channel is where Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk is pushing for efficiency and higher-margin service adoption.

Physical infrastructure: Towers (Mitratel), fiber optic cables, and data centers (NeutraDC)

This represents the wholesale channel, where the underlying physical assets are monetized through infrastructure sharing and colocation services. Subsidiary Mitratel manages the towers, and NeutraDC handles the data centers.

Mitratel's asset scale as of 1Q25:

Asset Type	Quantity (1Q25)	Key Metric
Total Towers Owned	39,593 towers	Largest tower provider in Southeast Asia by ownership
Total Fiber Optic Length	53,544 km	Added 2,505 km organically in 1Q25

NeutraDC's data center capacity expansion is aggressive, targeting future demand:

• HDC Batam initial IT load planned for 5 MW in 2025
• Existing Enterprise Data Centers: 3 (Sentul, Serpong, Surabaya) plus Cikarang HDC
• Total current capacity (pre-Batam full realization): 60 MW
• Targeted capacity by 2030: 500 MW, potentially reaching 700 MW

The fiber optic services business within Mitratel saw revenue growth of 27.9% YoY in 1Q25, contributing 6% of total revenue.

Finance: draft 13-week cash view by Friday.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) as of late 2025, based on the latest available operational data from the nine months ending September 2025 (9M25).

The customer segments are clearly delineated across consumer mobile, fixed broadband, business, and carrier services.

Mass-market mobile consumers: Prepaid and postpaid users

• Total mobile subscriber base as of 3Q25 stood at 157.6 million.
• Telkomsel Average Revenue Per User (ARPU) in 3Q25 was Rp43,400.
• This segment saw revenue growth of 3.4% Quarter-over-Quarter (QoQ) to Rp27.5 trillion in 3Q25.

Residential households: Fixed broadband and TV subscribers (IndiHome)

• IndiHome served 10.3 million customers as of 9M25.
• The Average Revenue Per User (ARPU) for IndiHome declined by 9.4% Year-over-Year (YoY) to Rp216,700 in 9M25.
• IndiHome B2C revenue grew by 1.3% YoY in 1Q25.

Enterprise and SME (Small and Medium-sized Enterprises): Seeking digital services, cloud, and IoT

This group is served through the Enterprise segment, which, along with Wholesale & International, drove positive revenue growth in 1Q25. The focus here is on digital transformation support.

• Digital services division growth was 12% Year-to-Date (YTD) in 9M25, driven by enterprise solutions like cloud computing.
• The company is specifically targeting the SME market through its Indibiz initiative.

Wholesale and International: Other carriers, tower companies, and global content providers

This segment is critical for infrastructure monetization and international connectivity.

• Interconnection revenues reached Rp7.1 trillion in 9M25, marking a 3.4% YoY increase.
• Revenue from the Wholesale and International segment in 1Q25 was IDR 4.8 trillion, up 0.6% YoY.
• International wholesale voice traffic increased, contributing to a 7.1% QoQ rise in interconnection revenues in 1H25.

Here's a quick look at the key customer segment metrics as of the latest reporting periods:

Customer Segment	Key Metric	Value (Latest Available)
Mass-market Mobile (Telkomsel)	Subscribers (9M25)	157.6 million
Residential Households (IndiHome)	Subscribers (9M25)	10.3 million
Residential Households (IndiHome)	ARPU (9M25)	Rp216,700
Enterprise & SME	Digital Services Growth (YTD 9M25)	12%
Wholesale & International	Interconnection Revenue (9M25)	Rp7.1 trillion

The shift in consumer behavior towards data-based Over-The-Top (OTT) messaging platforms continues to pressure legacy revenue streams, such as SMS and Fixed/Cellular Voice, which decreased by 15.0% YoY to Rp6.7 trillion in 9M25.

Finance: draft 13-week cash view by Friday.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Cost Structure

You're looking at the core expenses driving Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk's operations as of late 2025. The cost structure is heavily weighted toward maintaining and expanding a vast digital network, so you'll see significant capital outlays and recurring infrastructure fees.

Capital Expenditure (CapEx)

The investment pace remains high, focused on cementing digital connectivity leadership. Realized CapEx for the first half of 2025 (1H25) was reported at Rp 9.5 trillion, clearly signaling continued commitment to infrastructure build-out and digital transformation initiatives.

Network and Infrastructure Costs

This category represents a substantial, non-negotiable outflow, covering the physical and operational backbone of the services. These costs are inherently high due to the scale of the Indonesian archipelago.

Key components driving these expenses include:

• Fiber optic network expansion and maintenance.
• Tower leasing agreements, with short-term capital lease obligations noted around $371 Million as of early December 2025.
• Satellite operations and capacity procurement.

Operation & Maintenance (O&M) Expenses

Operation & Maintenance (O&M) expenses, which cover the day-to-day running of the network and services, saw a slight uptick. For the nine months of 2025 (9M25), O&M expenses increased by 1.0% Year-over-Year (YoY) to reach Rp 30.284 trillion (Rp 30,284 billion). This figure reflects the ongoing cost of keeping complex systems running smoothly.

Interconnection Expenses

Costs related to connecting Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk's network with other domestic and international carriers are a key variable. For 1H25, Interconnection Expenses grew by 18.3% YoY, totaling Rp 4.2 trillion, largely attributed to increased international traffic volumes.

Personnel Expenses

Efficiency efforts appear to be yielding results in managing the payroll base. Personnel Expenses for 1H25 managed to decline by 2.1% Year-over-Year (YoY), showing successful execution of internal efficiency programs.

Here is a quick look at the key expense metrics for the periods mentioned:

Cost Component	Period	Amount (Rp)	Change vs. Prior Year
Capital Expenditure (CapEx)	1H25	Rp 9.5 trillion	Not specified
Operation & Maintenance (O&M) Expenses	9M25	Rp 30.284 trillion	1.0% YoY increase
Interconnection Expenses	1H25	Rp 4.2 trillion	18.3% YoY growth
Personnel Expenses	1H25	Not specified	2.1% YoY decline

Finance: draft 13-week cash view by Friday.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Canvas Business Model: Revenue Streams

The Revenue Streams for Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) are heavily weighted toward mobile services, but significant contributions come from fixed broadband and the rapidly expanding digital infrastructure segment, including data centers and tower leasing.

Consolidated Revenue for Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk reached Rp 109.6 trillion for the first nine months of 2025 (9M25), representing a year-over-year decline of 2.3% in that period. This top-line figure reflects the mixed performance across its core businesses amid challenging consumer sentiment.

Mobile Data and Internet Services, primarily driven by the Telkomsel subsidiary, remains the single largest contributor. For the third quarter of 2025 (3Q25), Telkomsel revenue grew sequentially by 3.4% Quarter-over-Quarter (QoQ) to reach Rp 27.5 trillion. This sequential improvement was supported by an Average Revenue Per User (ARPU) increase of 5.2% QoQ to Rp 43,400. The overall Data, Internet & IT Services segment revenue for 9M25 was Rp 64.8 trillion, which was a 4.6% YoY contraction.

The fixed broadband arm, IndiHome, shows a more tempered growth profile. For the first half of 2025 (1H25), Fixed Broadband Revenue (IndiHome) was reported at Rp 13.3 trillion, growing by 0.5% Year-over-Year (YoY) as per the required outline point. However, the performance in the third quarter showed headwinds, with IndiHome revenue declining by 1.6% sequentially to Rp 6.5 trillion in 3Q25. The 9M25 IndiHome revenue reached Rp 19.7 trillion, marking a 0.5% YoY increase.

Digital infrastructure services are a key focus area for future revenue diversification. The Data Center and Cloud Revenue segment, managed through NeutraDC, posted revenue of Rp 1.4 trillion in 3Q25. This figure represented a 6.6% drop compared to the same period last year, despite NeutraDC achieving a high utilization rate of 89%.

Tower Leasing and Wholesale, primarily through the Mitratel subsidiary, provides a stable, recurring revenue stream. Mitratel revenue for 1H25 was reported at approximately Rp 4.6 trillion, aligning closely with the reported Rp 4.59 trillion. This growth was driven by organic tenant expansion and fiberization services.

You can see a breakdown of these key revenue streams below:

Revenue Stream Component	Period	Financial Amount (Rp)	Year-over-Year Change
Consolidated Revenue	9M25	109.6 trillion	-2.3%
Data, Internet & IT Services Revenue	9M25	64.8 trillion	-4.6%
IndiHome Revenue	1H25	13.3 trillion	0.5%
IndiHome Revenue	3Q25	6.5 trillion	N/A (QoQ decline of 1.6%)
Data Center and Cloud Revenue	3Q25	1.4 trillion	-6.6%
Mitratel Revenue (Tower Leasing/Wholesale)	1H25	4.6 trillion	3.3% (Based on Rp 4.59T figure)
Telkomsel Revenue	3Q25	27.5 trillion	3.4% (QoQ growth)

The revenue mix shows a clear pivot, even with some legacy pressure:

• Mobile Services: Remains the core engine, evidenced by Telkomsel's 3Q25 revenue of Rp 27.5 trillion.
• Fixed Broadband (IndiHome): Showing resilience with 9M25 revenue at Rp 19.7 trillion, up 0.5% YoY.
• Digital Infrastructure: Data center revenue in 3Q25 was Rp 1.4 trillion, indicating substantial scale despite the recent revenue dip.
• Tower Business: Mitratel's 1H25 revenue of approximately Rp 4.6 trillion provides a strong, recurring base.

The shift in customer behavior is visible in the decline of legacy voice and SMS revenue, which fell by 15.0% YoY to Rp 6.7 trillion in 9M25. This decline directly feeds the growth imperative in the data and digital segments.