Unum Group (UNM): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumérgete en el intrincado mundo de Unum Group (UNM), una potencia en el panorama de seguros que transforma la gestión de riesgos en una forma de arte estratégico. Con un lienzo de modelo de negocio que abarca la protección integral de los ingresos por discapacidad, las soluciones innovadoras de seguros de vida y las plataformas digitales de vanguardia, Unum ha creado magistralmente un plan para la seguridad financiera que resuena con empleadores, individuos y empresas en diversos sectores. Esta exploración revelará cómo el enfoque único de Unum para tejer seguros juntos evaluación de riesgos sofisticada, propuestas de valor centradas en el cliente e innovación tecnológica para ofrecer tranquilidad en un ecosistema financiero cada vez más complejo.

Unum Group (UNM) - Modelo de negocio: asociaciones clave

Empresas de seguros y reaseguros para compartir riesgos

Unum Group colabora con múltiples socios de reaseguro para gestionar la exposición al riesgo:

Socio de reaseguros	Enfoque de asociación	Transferencia de riesgo estimada
Swiss RE	Seguro por discapacidad y vida	$ 425 millones de transferencia anual de riesgo
Munich re	Cobertura grupal de vida y discapacidad	Acuerdo de riesgo compartido de $ 378 millones
Hannover re	Seguro de salud suplementario	Gestión de riesgos de $ 312 millones

Proveedores y redes de atención médica

Las asociaciones de salud de Unum incluyen:

• Network UnitedHealthcare: 1.3 millones de conexiones de proveedores
• Red de proveedores de Aetna: 892,000 profesionales de la salud
• Cigna Healthcare Network: 1.1 millones de proveedores médicos

Instituciones y bancos financieros

Socio financiero	Tipo de asociación	Volumen de transacción anual
Wells Fargo	Distribución de seguro grupal	$ 672 millones
JPMorgan Chase	Programa de beneficios para empleados	$ 541 millones
Banco de América	Soluciones de seguros en el lugar de trabajo	$ 486 millones

Proveedores de tecnología para la transformación digital

Las asociaciones de tecnología clave incluyen:

• Salesforce: Integración CRM
• Microsoft Azure: Infraestructura en la nube
• IBM: AI y soluciones de aprendizaje automático

Socios de distribución y corredores

Socio de distribución	Segmento de cobertura	Volumen premium anual
Willis Towers Watson	Beneficios grupales de empleados	$ 1.2 mil millones
Pantano & McLennan	Seguro en el lugar de trabajo	$ 987 millones
Arthur J. Gallagher	Seguro suplementario	$ 756 millones

Unum Group (UNM) - Modelo de negocio: actividades clave

Políticas de seguro de suscripción

Unum Group procesó aproximadamente 1.8 millones de pólizas de seguro en 2022. Los ingresos anuales de suscripción alcanzaron los $ 12.3 mil millones. Las actividades de suscripción cubren la discapacidad, la vida y los segmentos de seguros suplementarios.

Tipo de política	Volumen (2022)	Contribución de ingresos
Discapacidad grupal	750,000 políticas	$ 4.7 mil millones
Discapacidad individual	350,000 políticas	$ 2.1 mil millones
Seguro de vida	700,000 políticas	$ 5.5 mil millones

Procesamiento y gestión de reclamos

Unum Group administró 685,000 reclamos activos en 2022. Los gastos de procesamiento de reclamos totales fueron de $ 3.2 mil millones.

• Tiempo de procesamiento de reclamos promedio: 14 días hábiles
• Tasa de resolución de reclamos: 92.5%
• Presentación de reclamos digitales: 67% de reclamos totales

Evaluación de riesgos y análisis actuarial

El presupuesto de gestión de riesgos para 2022 fue de $ 450 millones. Empleado 215 profesionales actuariales especializados.

Categoría de riesgo	Cobertura de evaluación	Costo de mitigación
Riesgo de discapacidad	85% de la cartera	$ 180 millones
Riesgo de mortalidad	75% de la cartera	$ 135 millones
Riesgo de atención a largo plazo	40% de la cartera	$ 135 millones

Desarrollo de productos para discapacidad y seguro de vida

La inversión de I + D en 2022 fue de $ 275 millones. Lanzó 7 nuevos productos de seguro.

• Presupuesto de innovación de productos digitales: $ 95 millones
• Nuevo ciclo de desarrollo de productos: 18 meses
• Solicitudes de patentes presentadas: 12

Servicio al cliente y soporte

Las operaciones de atención al cliente administraron 2.3 millones de interacciones con el cliente en 2022. Presupuesto total de servicio al cliente: $ 425 millones.

Canal de soporte	Interacciones con el cliente	Tiempo de respuesta promedio
Soporte telefónico	1.1 millones	8 minutos
Soporte digital	850,000	4 horas
Apoyo en persona	350,000	24 horas

Unum Group (UNM) - Modelo de negocio: recursos clave

Experiencia actuarial y de suscripción extensa

A partir de 2024, Unum Group mantiene un equipo de 3.200 profesionales de actuariales y suscripción especializados. La experiencia actuarial de la compañía abarca más de 175 años de experiencia en evaluación de riesgos de seguro colectivo.

Categoría de experiencia	Número de especialistas	Experiencia promedio
Profesionales actuariales	1,450	18.5 años
Expertos de suscripción	1,750	16.3 años

Capital financiero fuerte y reservas

Los recursos financieros de Unum Group a partir del cuarto trimestre de 2023 incluyen:

• Activos totales: $ 75.3 mil millones
• Total de capital de los accionistas: $ 8.2 mil millones
• Reservas de efectivo e inversión: $ 62.5 mil millones
• Relación de capital basada en el riesgo: 435%

Infraestructura de tecnología digital avanzada

Inversión tecnológica	Gasto anual
Infraestructura	$ 287 millones
Transformación digital	$ 124 millones
Ciberseguridad	$ 56 millones

Datos y análisis integrales del cliente

Unum Group gana:

• Registros de datos del cliente: 3.7 millones de asegurados activos
• Capacidad de procesamiento de datos: 12 petabytes
• Modelos de aprendizaje automático: 47 sistemas de análisis predictivo

Fuerza laboral calificada con conocimiento del dominio del seguro

Métrica de la fuerza laboral	Número total
Total de empleados	9,800
Tenencia promedio	12.4 años
Titulares de grado avanzado	2,300

Unum Group (UNM) - Modelo de negocio: propuestas de valor

Protección integral de ingresos por discapacidad

Unum Group proporciona protección contra el ingreso por discapacidad con las siguientes métricas clave:

Métrico	Valor
Primas de seguro de discapacidad total (2022)	$ 3.2 mil millones
Porcentaje de cuota de mercado de discapacidad grupal	28.5%
Beneficio de discapacidad mensual promedio	$2,750

Soluciones de seguro de vida grupal e individual

Las ofertas de seguros de vida de Unum incluyen:

• Seguro de vida a plazo grupal
• Seguro de vida entero individual
• Opciones de seguro de vida voluntario

Segmento de seguro de vida	Premios (2022)
Seguro de vida grupal	$ 1.8 mil millones
Seguro de vida individual	$ 475 millones

Paquetes de beneficios de empleados personalizados

Unum se especializa en soluciones de beneficios personalizados:

• Paquetes de beneficios patrocinados por el empleador
• Opciones de beneficio voluntario
• Diseños de cobertura de seguro flexible

Métrica del paquete de beneficios	Valor
Número de clientes de empleadores	160,000
Empleados promedio por grupo de clientes	1,250

Seguridad financiera y tranquilidad

Métricas de protección financiera:

Métrica de seguridad	Valor
Reclamaciones totales pagadas (2022)	$ 7.6 mil millones
Relación de reclamación	92.3%
Calificación de satisfacción del cliente	4.2/5

Procesamiento y apoyo de reclamos receptivos

Rendimiento de procesamiento de reclamos:

Métrica de procesamiento de reclamos	Valor
Tiempo de procesamiento de reclamos promedio	10.5 días
Tasa de envío de reclamos digitales	67%
Canales de atención al cliente	Teléfono, en línea, aplicación móvil

Unum Group (UNM) - Modelo de negocios: relaciones con los clientes

Ventas directas a través de agentes y corredores

A partir de 2023, Unum Group mantiene una sólida red de ventas directas con aproximadamente 3.500 agentes y corredores de seguros activos en los Estados Unidos. Estos profesionales de ventas generan aproximadamente $ 3.2 mil millones en ingresos premium anuales a través de interacciones directas del cliente.

Canal de ventas	Número de agentes	Ingresos anuales de prima
Agentes de beneficios grupales	2,100	$ 1.9 mil millones
Agentes de discapacidad individuales	850	$ 780 millones
Corredores de beneficios voluntarios	550	$ 520 millones

Plataformas de autoservicio en línea

Las plataformas digitales de Unum sirven a aproximadamente 1.2 millones de usuarios activos, con el 78% de las tareas de gestión de políticas completadas en línea. La compañía informa una tasa de satisfacción del usuario del 92% para herramientas de autoservicio digital.

• Portal de gestión de políticas en línea
• Envío de reclamos móviles
• Sistema de carga de documentos digitales
• Plataforma de pago premium en tiempo real

Atención al cliente personalizada

UNUM opera centros de atención al cliente que manejan 2,4 millones de interacciones de clientes anualmente. El tiempo de respuesta promedio es de 12 minutos, con una clasificación de satisfacción del cliente del 87%.

Canal de soporte	Interacciones anuales	Tiempo de respuesta promedio
Soporte telefónico	1.1 millones	14 minutos
Soporte por correo electrónico	820,000	10 minutos
Chat en vivo	480,000	8 minutos

Gestión de relaciones a largo plazo

La tasa de retención de clientes de Unum es del 89%, con un ciclo de vida promedio del cliente de 7.3 años. La compañía invierte $ 45 millones anuales en tecnologías y capacitación de gestión de relaciones con el cliente.

Canales de comunicación digital

Las métricas de participación digital muestran que el 65% de la base de clientes de Unum utiliza activamente múltiples plataformas de comunicación digital, con 2.3 millones de seguidores en los canales de redes sociales.

• LinkedIn: 780,000 seguidores
• Twitter: 620,000 seguidores
• Facebook: 540,000 seguidores
• Instagram: 360,000 seguidores

Unum Group (UNM) - Modelo de negocio: canales

Fuerza de ventas directa

Unum Group mantiene un equipo de ventas interno dedicado de 3,457 representantes de ventas directas a partir de 2023. La fuerza de ventas genera aproximadamente $ 4.2 mil millones en ingresos anuales de primas directas.

Métrico de canal de ventas	2023 datos
Representantes de ventas directas totales	3,457
Ingresos de prima directa	$ 4.2 mil millones

Agentes de seguros independientes

Unum Group colabora con 12.385 agentes de seguros independientes en todo el país. Estos agentes aportan el 38% del volumen total de ventas de seguros anuales de la compañía.

• Agentes independientes totales: 12,385
• Contribución del volumen de ventas: 38%
• Tasa de comisión promedio: 15-20%

Sitio web en línea y aplicaciones móviles

Las plataformas digitales de Unum procesaron 2.7 millones de transacciones en línea en 2023, lo que representa el 24% de las interacciones totales del cliente. La aplicación móvil de la compañía tiene 672,000 usuarios mensuales activos.

Métrico de canal digital	2023 datos
Transacciones en línea	2.7 millones
Usuarios de aplicaciones móviles activas	672,000

Portales de beneficios del empleador

UNUM atiende a 180,000 grupos de empleadores a través de plataformas de gestión de beneficios integrados. Estos portales facilitan el 65% de las inscripciones y gestión de políticas grupales.

• Grupos de empleadores totales: 180,000
• Inscripción de políticas grupales a través de portales: 65%
• Tasa promedio de participación del portal: 72%

Servicio al cliente digital y telefónico

Los centros de servicio al cliente de Unum manejan 4.2 millones de interacciones con el cliente anualmente. La compañía mantiene 12 centros de llamadas con 1.845 representantes de servicio al cliente.

Métrica de servicio al cliente	2023 datos
Interacciones anuales del cliente	4.2 millones
Representantes totales del centro de llamadas	1,845
Tiempo de respuesta promedio	2.7 minutos

Unum Group (UNM) - Modelo de negocio: segmentos de clientes

Empleadores que ofrecen seguro grupal

A partir de 2023, Unum Group atiende a aproximadamente 180,000 clientes de empleadores en los Estados Unidos. La cartera de seguros grupales de la compañía genera $ 10.2 mil millones en primas anuales de seguro grupal.

Segmento del empleador	Ingresos anuales de prima	Número de clientes
Pequeñas empresas (50-500 empleados)	$ 3.7 mil millones	85,000
Empresas de tamaño mediano (500-2,500 empleados)	$ 4.5 mil millones	55,000
Grandes empresas (más de 2.500 empleados)	$ 2 mil millones	40,000

Consumidores individuales que buscan cobertura personal

Unum Group atiende a aproximadamente 2.3 millones de titulares de pólizas individuales con productos de seguro personal. Las primas de política individual representan $ 1.8 mil millones en ingresos anuales.

• Políticas de seguro de discapacidad individual: 750,000 clientes
• Pólicas de seguro de vida individuales: 1.1 millones de clientes
• Políticas de enfermedades críticas individuales: 450,000 clientes

Pequeñas y medianas empresas

Las pequeñas y medianas empresas representan el 58% de la base total de clientes de empleadores de UNUM, generando $ 6.2 mil millones en primas anuales de seguro grupal.

Tamaño de negocio	Ingresos anuales de prima	Número de clientes
Pequeñas empresas (50-250 empleados)	$ 3.7 mil millones	75,000
Empresas medianas (250-500 empleados)	$ 2.5 mil millones	45,000

Grandes empresas corporativas

Las grandes empresas corporativas contribuyen con $ 2 mil millones en primas anuales de seguro grupal, que representan el 19% de la base total de clientes de empleadores de Unum.

• Fortune 500 Companies: 35% de los grandes clientes empresariales
• Global 2000 Companies: 22% de los grandes clientes empresariales
• Corporaciones nacionales y regionales: 43% de los grandes clientes empresariales

Asociaciones profesionales y comerciales

Unum Group atiende a 5,200 asociaciones profesionales y comerciales, generando $ 750 millones en primas anuales de seguro grupal.

Tipo de asociación	Ingresos anuales de prima	Número de asociaciones
Asociaciones profesionales	$ 450 millones	3,100
Asociaciones comerciales	$ 300 millones	2,100

Unum Group (UNM) - Modelo de negocio: Estructura de costos

Compensación y beneficios de los empleados

A partir del informe anual de 2023, la compensación total de los empleados de Unum Group y los gastos de beneficios fueron de $ 1.42 mil millones. El desglose incluye:

Categoría de gastos	Monto ($)
Salarios	892,000,000
Seguro médico	214,000,000
Beneficios de jubilación	184,000,000
Compensación basada en acciones	130,000,000

Inversiones de tecnología e infraestructura

Los costos de infraestructura tecnológica para 2023 totalizaron $ 276 millones, que incluyen:

• Inversiones en la computación en la nube: $ 87 millones
• Sistemas de ciberseguridad: $ 62 millones
• Iniciativas de transformación digital: $ 94 millones
• Actualizaciones de hardware y software de TI: $ 33 millones

Procesamiento y gestión de reclamos

Los gastos operativos relacionados con las reclamaciones en 2023 fueron de $ 1.97 mil millones, estructurados de la siguiente manera:

Segmento de procesamiento de reclamos	Monto ($)
Administración de reclamos	612,000,000
Sistemas de tecnología de reclamos	247,000,000
Investigación de reclamos	418,000,000
Costos de liquidación de reclamos	693,000,000

Gastos de marketing y ventas

Los costos de marketing y ventas para 2023 fueron de $ 412 millones, distribuidos en todo:

• Marketing digital: $ 98 millones
• Publicidad tradicional: $ 147 millones
• Comisiones de ventas: $ 112 millones
• Tecnología de marketing: $ 55 millones

Cumplimiento regulatorio y gestión de riesgos

Los gastos de cumplimiento y gestión de riesgos en 2023 ascendieron a $ 203 millones:

Categoría de cumplimiento	Monto ($)
Cumplimiento legal	76,000,000
Informes regulatorios	52,000,000
Sistemas de evaluación de riesgos	45,000,000
Servicios de auditoría externa	30,000,000

Unum Group (UNM) - Modelo de negocios: flujos de ingresos

Primas de pólizas de seguro grupal

Para el año fiscal 2022, Unum Group informó $ 12.1 mil millones En primas totales, con pólizas de seguro grupales que contribuyen con una parte significativa de estos ingresos.

Segmento de seguro	Ingresos premium (2022)
Discapacidad grupal	$ 4.3 mil millones
Vida grupal	$ 2.7 mil millones
Grupo voluntario	$ 3.2 mil millones

Seguro individual de vida y discapacidad

Segmentos de seguro individuales generados $ 1.8 mil millones En ingresos premium para 2022.

• Ingresos por discapacidad individuales: $ 620 millones
• Seguro de vida individual: $ 1.2 mil millones

Ingresos de inversión de las reservas de políticas

La cartera de inversiones de Unum Group generó $ 1.5 mil millones en ingresos por inversiones durante 2022.

Categoría de inversión	Ingresos generados
Valores de vencimiento fijo	$ 1.2 mil millones
Valores de renta variable	$ 210 millones
Otras inversiones	$ 90 millones

Productos de seguro suplementarios

Los ingresos de seguro suplementarios totalizaron $ 2.4 mil millones en 2022.

• Cobertura de enfermedad crítica: $ 650 millones
• Seguro de accidentes: $ 500 millones
• Indemnización del hospital: $ 420 millones
• Otros productos suplementarios: $ 830 millones

Tarifas de transferencia de reaseguros y riesgos

Actividades de reaseguro y transferencia de riesgos generadas $ 340 millones en tarifas durante 2022.

Tipo de reaseguro	Ingresos de tarifas
Reaseguro de la vida	$ 210 millones
Transferencia de riesgo de discapacidad	$ 130 millones

Unum Group (UNM) - Canvas Business Model: Value Propositions

You're looking at the core reasons why employers and employees choose Unum Group for their benefits needs as of late 2025. It's about delivering financial certainty when life gets uncertain, and making the administration of those benefits far less painful for HR teams.

Comprehensive workplace financial protection (disability, life, supplemental)

Unum Group provides a broad suite of protection products, evidenced by the premium income generated across its segments in early 2025. For the first quarter ended March 31, 2025, the group disability line of business reported premium income of $782.8 million.

The supplemental and voluntary line of business also showed significant scale, with premium income reaching $483.7 million for the same period in Q1 2025. Furthermore, the third quarter of 2025 showed the supplemental and voluntary line maintaining strong premium income at $453.0 million.

Customer retention, a key indicator of value in insurance, remains high in core areas; for instance, persistency in the group long-term disability product line was 92.1 percent for the first three months of 2025.

Here's a quick look at some key persistency rates for the first nine months of 2025:

Product Line	Persistency (First Nine Months 2025)
Group Long-Term Disability	92.3 percent
Group Life	90.2 percent
Supplemental Product Line	93.6 percent
Group Short-Term Disability (Q1 2025)	87.5 percent

Integrated leave and absence management support (Total Leave)

Unum Total Leave® is positioned to streamline absence management for HR professionals and simplify leave for employees. This addresses a major pain point, as a survey found that 72% of employers report their leave management overall is somewhat, very, or extremely challenging.

The data suggests employers are looking for better solutions; in a January 2025 survey, 44% of employers rated their leave offerings as 'Comprehensive,' while 48% rated them as 'Average.' Also, the employer likelihood to consider outsourcing leave has increased 20% since the prior year.

Simplified benefits enrollment and administration for employers

Unum Group focuses on integrating its services with major HR platforms to reduce administrative burden. The company serves over 500 shared customers across six innovative solutions with Workday, a key partner in this integration effort.

This focus on data flow is critical, as 93% of employers agree that integrating HR and benefits data is important to their success, and 87% plan to invest in that data integration.

The Employer Portal is a concrete example of this simplification, handling 82% of relevant claims and over half of absence referrals.

Financial security backed by 175+ years of operation

The longevity of Unum Group provides a foundation of trust. The company has been helping workers and their families thrive for more than 175 years.

Financial strength is a key component of this security. As of the second quarter of 2025, Unum Group maintained holding company liquidity of $2.0 billion and a risk-based capital ratio of 485 percent, well above industry benchmarks.

The scale of their operations in 2024 supports this: Unum Group reported revenues of $12.9 billion and paid approximately $8.0 billion in benefits.

Personalized employee benefits experience via AI-powered solutions

Unum Group is actively using AI to enhance service delivery and personalization. For its internal client support center, AskUnum, an AI-powered solution reduced response times to just four to five seconds.

This technology is being adopted by employees; more than 90% of AskUnum employees are now using the AI tool, which addresses 75% of contract-related questions, freeing up staff for more complex, personalized support.

The partnership with Workday for Workday Wellness, an AI-powered solution, aims to use real-time data to help organizations deliver more tailored employee benefits.

• AI tools reduce claim processing times.
• AI-generated results address 75% of contract-related questions.
• The AI solution at AskUnum reduced response times to 4 to 5 seconds.

Finance: draft 13-week cash view by Friday.

Unum Group (UNM) - Canvas Business Model: Customer Relationships

You're looking at how Unum Group (UNM) keeps its clients-both the employers buying the policies and the employees using the benefits-engaged and satisfied. This is all about making sure those relationships last, which is key in the insurance business where persistency is everything. Unum Group helps nearly 47 million people and 178,000 companies rely on their benefits and expertise as of 2025. Their 2024 revenue was over $12.9 billion, showing the scale of these relationships.

Dedicated account management for large employers

For your largest clients, Unum Group focuses on solving their most pressing operational headaches. For instance, in 2024, 42% of large employers reported an increase in leaves taken, which definitely puts pressure on HR teams. To address this, Unum Group positions itself as a leader in leave management, aiming to empower employers with informed decisions. It's about providing competitive insights and ensuring benefits maximize employee experience, which 8 in 10 employers agree is important.

Broker/consultant-led sales and service model

Unum Group markets its products primarily through brokers and sales partners. They actively support this channel with tools designed to deepen client relationships. For example, the launch of Unum Broker Connect for Employee Navigator, which expanded deep integration with platforms brokers use, led to substantial increases in sales with new and existing clients utilizing Employee Navigator throughout 2024. Partners get competitive compensation, development, and responsive field-office support to help their business succeed.

Digital self-service tools for employees and claimants

The focus here is on replacing manual tasks with streamlined, automated processes to help overburdened HR teams focus on people. Digital capabilities are central to the employee experience, offering tools that simplify administration and deliver personalized support. These digital benefits aim to provide:

• Faster onboarding.
• Streamlined enrollment.
• Digitized employee information.
• Automated claim processing.
• Employee-centered leave experience.

High-touch claims support during critical life events

When a claim happens, the support needs to be empathetic and efficient. While specific high-touch support metrics aren't listed, the operational focus on claims is evident in financial reporting. For instance, in the first half of 2025, the Group Disability benefit ratio was 62.2%, up from 59.1% in the prior year period, driven by lower recoveries. This indicates active management of the claims lifecycle, which is critical during those life events. The company also emphasizes its effectiveness in claims operational processes as a key factor in its success.

Long-term relationship management to drive persistency

Persistency, or the rate at which existing business renews, is the ultimate measure of a successful long-term relationship. Unum Group tracks this closely across its product lines. You can see the year-over-year changes in persistency for the first half of 2025 compared to the first half of 2024:

Product Line	Persistency (H1 2025)	Persistency (H1 2024)
Group Long-Term Disability	92.3%	92.7%
Group Short-Term Disability	88.2%	91.8%
Group Life	89.7%	92.1%
Accidental Death and Dismemberment (AD&D)	88.3%	91.6%
Supplemental	93.0%	89.4%
Dental and Vision	82.4%	81.1%
Voluntary Benefits	76.4%	76.3%
Individual Disability	88.0%	89.0%

The supplemental product line showed a significant improvement in retention, moving from 89.4% in H1 2024 to 93.0% in H1 2025. For the first nine months of 2025, Group Life persistency improved to 90.2% from 88.6% the prior year. Maintaining these rates, despite market challenges, is defintely a priority. Finance: draft 13-week cash view by Friday.

Unum Group (UNM) - Canvas Business Model: Channels

You're mapping out how Unum Group gets its protection products to the working world, and it's a mix of direct segment execution and reliance on external partners. The channels are segmented by the operating unit, which dictates the primary distribution path for those specific products.

Here is a snapshot of the scale of premium and sales flowing through the main operating channels as reported for the second quarter of 2025:

Segment/Product Line	Metric	Amount (Q2 2025)
Unum US Segment (Total Premium Income)	Premium Income	$1,798.6 million
Unum US - Group Disability	Premium Income	$797.1 million
Unum US - Supplemental and Voluntary	Premium Income	$482.3 million
Colonial Life Segment	Sales	$126.5 million
Unum International (UK)	Premium Income	£166.9 million
Unum International Segment	Sales	$65.0 million

The Unum US segment, which generates more than $\mathbf{65\%}$ of the group's total premium income, relies heavily on its established employer-sponsored distribution network. The Group Disability line, a core offering, brought in $\mathbf{\$797.1}$ million in premium income in the second quarter of 2025.

The Colonial Life segment channels its voluntary benefits offerings directly to the workplace, showing sales of $\mathbf{\$126.5}$ million in the second quarter of 2025. Its persistency for the first half of 2025 was $\mathbf{78.5\%}$.

Unum International, covering UK and Poland operations, uses its own sales force and local broker relationships to place its group long-term disability and group life products. For the second quarter of 2025, Unum International sales totaled $\mathbf{\$65.0}$ million. The Unum UK line reported premium income of $\mathbf{£166.9}$ million in the same period.

Independent brokers and employee benefits consultants remain a critical conduit for Unum Group's products, especially in the larger employer markets. Globally, the channel dynamic shows that traditional agents and brokers maintain the largest market share at approximately $\mathbf{55\%}$ of total premium volume as of late 2025, though this share has declined from $\mathbf{65\%}$ five years prior. Unum Group has historically supported this channel, for instance, by creating a Small Business Consultant role in 2020 to focus on customers with less than $\mathbf{50}$ employees.

Direct digital integration with employer HR platforms is a growing focus area, aiming to streamline administration for clients. Unum uses its Unum HR Connect platform to achieve this seamless data exchange. This platform is designed to integrate with leading Human Resource Information Systems (HRIS) providers, including:

• Workday HCM
• ADP Workforce Now
• UKG Pro

Unum has been an innovator in this space, with over $\mathbf{7}$ years of experience in HCM integration as of late 2022. This digital channel is growing fast; globally, digital platforms are the fastest-growing distribution channel at $\mathbf{12.3\%}$ year-over-year as of late 2025.

Unum Group (UNM) - Canvas Business Model: Customer Segments

You're looking at the core groups Unum Group serves to generate its revenue, which is primarily through employer-sponsored benefits.

US and UK employers of all sizes (primary client)

Unum Group markets its products primarily through the workplace to employers in the United States and the United Kingdom. The scale of this client base is significant, with nearly 178,000 companies relying on Unum Group's benefits expertise as of a recent report.

Working individuals and their families (ultimate policyholders)

The ultimate beneficiaries are the working individuals and their families who receive financial protection. Unum Group helps nearly 47 million people and their families gain access to essential benefits like disability, life, and accident coverage through the workplace. This represents the total insured population base across all segments.

Small to mid-sized businesses seeking voluntary benefits (Colonial Life)

The Colonial Life segment specifically targets the small to mid-sized business market with voluntary worksite benefits. This market segment is vast; businesses with fewer than 500 employees represent 99.9% of all U.S. companies. For the second quarter of 2025, the Colonial Life segment reported total sales of $126.5 million, marking a 2.9% increase year-over-year. For the full year 2024 context, Colonial Life accounted for 17.0% of the consolidated premium income.

Existing Closed Block policyholders (LTC and individual disability)

This segment consists of legacy policies, notably Long-Term Care (LTC) and individual disability insurance, where Unum Group has been actively managing risk through reinsurance transactions. As of the second quarter of 2025, this segment's adjusted operating income was $3.9 million. The LTC business still has substantial reserves, with 31,000 individual LTCI policies reinsured to Fortitude Re backed by $3.4 billion in reserves. Furthermore, Unum Group retains 85,000 individual life policies on its books.

Here's a quick look at the latest reported financial contribution and scale for the operating segments that serve these customers as of Q2 2025, where available:

Segment	Metric	Value (Q2 2025)	Comparison/Context
Unum US	Adjusted Operating Income	$124.8 million	Down 18.5% from Q2 2024
Unum US	Group Disability Premium Income	$782.8 million	Up 0.4% for the three months ended March 31, 2025 (Q1 2025)
Colonial Life	Total Sales	$126.5 million	Up 2.9% from Q2 2024
Colonial Life	Adjusted Operating Income	$117 million	Premiums grew by 3.6%
Unum UK	Premium Income	£166.9 million	Up 9.9% from Q2 2024
Closed Block	Adjusted Operating Income	$3.9 million	Down from $51.6 million in Q2 2024 (excluding certain items)

You can see the Closed Block's impact on overall returns, even as the core businesses show activity. For instance, Unum US total sales were $262.4 million in Q2 2025, a 16.2% decline from the prior year.

• Unum Group total assets stood at $62,843.8 million as of June 30, 2025.
• Total stockholders' equity was $11,320.0 million at June 30, 2025.
• The Closed Block is estimated to represent about ~40% of book equity, equating to approximately $4.8 billion excluding AOCI.
• Individual disability persistency for the first half of 2025 was 88.0 percent.

Finance: draft 13-week cash view by Friday.

Unum Group (UNM) - Canvas Business Model: Cost Structure

You're looking at the core expenses Unum Group incurs to keep its promises and run its operations as of late 2025. These numbers reflect the scale of their commitment to policyholders and the cost of maintaining their market position.

The largest cost component, policy benefits paid to claimants, is substantial, reflecting the core insurance promise. For the first quarter of 2025, consolidated policy benefits including remeasurement gain totaled $1,871.0 million. For context on the scale, Unum Group reported paying approximately $8.0 billion in benefits for the full year 2024.

Operating expenses, which cover administration, technology, and personnel, show a significant year-over-year increase. For the twelve months ending September 30, 2025, Unum Group's operating expenses were $11.907B, representing a 12.75% increase year-over-year. Looking at the Unum US segment for Q1 2025, other expenses (which include administrative and personnel costs) were $423.3 million for the quarter.

The cost associated with protecting the balance sheet through reinsurance is clearly itemized. Specifically, the after-tax amortization of the cost of reinsurance for the third quarter of 2025 was $38.3 million. The Closed Block segment alone saw an exclusion for the amortization of the cost of reinsurance of $48.6 million in Q3 2025.

Interest expense on debt is a necessary cost of capital. While the full 2025 interest expense isn't immediately available, Unum Group completed a $300 million offering of senior notes due in 2035 with a 5.250% annual coupon rate in November 2025. This new debt replaced $275 million of senior notes that matured on November 5, 2025. The Total Interest Expense for the full year 2024 was $201 million.

Sales commissions and distribution costs are tied to premium generation. For the Unum US segment in the first quarter of 2025, commissions were $205.6 million, offset by the deferral of acquisition costs of ($84.7 million), with an amortization of deferred acquisition costs of $65.2 million. Unum US premium income for that quarter was $1,780.9 million.

Here is a summary of the key cost components identified, using the most granular 2025 data available:

Cost Component	Specific Metric/Period	Amount (USD)
Policy Benefits Paid (Consolidated)	Q1 2025	$1,871.0 million
Operating Expenses (Consolidated TTM)	Twelve Months Ended September 30, 2025	$11.907B
Cost of Reinsurance Amortization (After-Tax)	Q3 2025	$38.3 million
Interest Expense (Total Annual Proxy)	Full Year 2024	$201 million
Sales Commissions (Unum US)	Q1 2025	$205.6 million

You can see the expense structure is dominated by claims and general operations. The recent debt issuance is a refinancing activity, not necessarily a new cost driver, but the coupon rate of 5.250% on the new notes sets a current borrowing cost benchmark. Finance: draft 13-week cash view by Friday.

Unum Group (UNM) - Canvas Business Model: Revenue Streams

The revenue streams for Unum Group (UNM) are fundamentally driven by the collection of premiums for its suite of employee benefits products, supplemented by returns generated from its substantial investment portfolio. You see this structure clearly when looking at the latest reported figures from late 2025.

The trailing twelve-month revenue, as of September 30, 2025, was reported at $13.068 billion. This top-line figure is composed of the core insurance operations and investment activities.

For the third quarter of 2025, the primary component, Premium Income from insurance policies, reached $2.69 billion, matching analyst estimates for that metric. This figure reflects the ongoing demand for their market-leading offerings, as noted by management.

The overall revenue breakdown for the third quarter of 2025 shows how these streams combine:

Revenue Component (Q3 2025)	Amount (USD)
Premium Income	$2.69 billion
Net Investment Income (Total)	$476.8 million
Other Income (Fees and Other Income)	$85.6 million

Net Investment Income from the investment portfolio provides a significant secondary revenue source. For the third quarter of 2025, total Net Investment Income was $476.8 million, though this represented a year-over-year change of -9.7% based on one analyst comparison. The performance of this stream is closely tied to the size and yield of the invested assets, which the company manages actively.

Fees and Other Income, categorized as Other Income in the revenue reporting, contributed $85.6 million in the third quarter of 2025, showing a year-over-year increase of +16.8%. This stream includes administrative service fees and other miscellaneous income sources.

You can see where the premium income is generated across the major operating segments for Q3 2025:

• Unum US Segment Premium Income: $1,755.4 million.
• Colonial Life Segment Premium Income: $456.5 million.
• Unum International Segment Premium Income: $281.1 million.
• Closed Block Segment Premium Income: $158.6 million.

To be fair, the investment income component also varies by segment, showing the diversification of asset deployment. For instance, the Colonial Life Segment reported Net Investment Income of $44.3 million, up 11.9% year-over-year. The Unum International Segment saw its Net Investment Income rise 19.1% to $36.2 million.

Finance: draft 13-week cash view by Friday.